150 Technology Operations Jobs - Page 3

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company At Poppulo, we re working on what s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there s no such thing as a perfect" candidate - we re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. Purpose of the Role The Senior Manager, Product & Technology Operations is responsible for the operational effectiveness of the Product & Technology organization. This role ensures consistency, accountability, and excellence across the operating model by developing and scaling best practices, defining and tracking key metrics, and managing the execution rhythms across teams. The position provides visibility and coordination across key functional areas, including Design, AI, Analytics, Product Management, Engineering, QA, and DevOps. Key Responsibilities Operational Strategy & Execution Lead the planning and execution of operational cadences (e.g., quarterly planning, OKR tracking, initiative reviews, leadership reporting). Standardize tools and workflows to support effective tracking of initiatives and organizational priorities. Identify bottlenecks in delivery or decision-making and lead efforts to improve throughput and team alignment. Best Practices & Enablement Define and maintain a consistent operational playbook covering delivery processes, agile practices, planning cycles, and team collaboration models. Partner with functional leaders to establish and refine working models, roles and responsibilities, and onboarding practices. Coordinate the introduction of new tools or systems to enhance team productivity and visibility. Driving improvements in operational tooling as stated in the P&T VCP plan and optimising associated tooling budgets Metrics, KPIs & Reporting Design and maintain reporting frameworks and dashboards that measure organizational performance across delivery, velocity, quality, and capacity. Lead quarterly and monthly reviews of operational metrics, surfacing insights and recommending actions to improve outcomes. Partner with leaders and analysts to ensure data accuracy, consistency, and actionability Cross-Functional Coordination Support annual and quarterly headcount planning, budgeting, and resource allocation processes working with HR and Finance Manage cross-functional programs that span multiple teams or departments and require centralized tracking and reporting. Qualifications & Experience Required 9+ years of experience in technology operations, business operations, or technical program management. Direct experience working within a product or engineering organization in a SaaS or software business. Strong background in Product and Technology best practices and metrics Proficiency with data analysis and visualization tools (e.g., Excel, Power BI, Tableau) with experience in applying GenAI tools for step change improvements Excellent written and verbal communication skills; strong facilitation and documentation skills. Experience driving metrics based improvement programs across diverse, global teams. Background in Agile delivery models, software development lifecycles, or product management. Experience with tools such as Jira, Confluence, GitLab, JellyFish or similar. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. Thats what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.

The Technology Operations Lead will be responsible for defining and managing the execution of the location strategy, leading cost optimization and other strategic initiatives as part of the CTO s office, operational reporting, and managing technology vendors. This role requires a strategic thinker with strong leadership skills and the ability to collaborate across various departments to ensure the successful execution of technology operations. Key Responsibilities: Develop and implement a comprehensive location strategy to optimize technology operations across various regions, with a focus on cost efficiency and talent acquisition. Own and manage KPIs related to delivery and process excellence, ensuring alignment with business objectives and continuous improvement. Collaborate with the Talent Acquisition team to support strategic hiring initiatives, including identifying key talent and participating in the recruitment process across IH s different delivery centers. Own and run key strategic initiatives on behalf of the Global CTO. Manage relationships with strategic technology vendors, ensuring that services are delivered as per agreed terms and that vendor performance is regularly reviewed and optimized. Oversee global resource management, ensuring optimal allocation and utilization of resources across different regions. Collaborate with the finance team to develop and manage budgets on behalf of the CTO, ensuring financial efficiency and alignment with strategic goals. Assist Technology Leaders in tracking the business case for key initiatives and measure outcomes. Qualifications: Bachelor s degree in Engineering/Science/Business Studies, or a related field. A Masters degree is preferred. 10+ years of proven experience in technology operations, with a focus on location strategy, performance monitoring, reporting, business case development, and vendor management. Strong leadership and team management skills, with the ability to collaborate effectively with cross-functional teams. Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. Experience in hiring and training fresh graduates, with a focus on developing and deploying talent. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product - Jeff Bezos Amazon.com s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock workIn order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided addressDo we know exact location of the address on MapIs there a safe placeCan we make unattended deliveryWould signature be requiredIf the address is commercial propertyDo we know open business hours of the addressWhat if customer is not homeIs there an alternate delivery addressDoes customer have any special preferenceWhat are other addresses that also have packages to be delivered on the same dayAre we optimizing delivery associate s routeDoes delivery associate know locality well enoughIs there an access code to get inside buildingAnd the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. The successful candidate will be able to: - Effectively manage customer expectations and resolve conflicts that balance client and company needs. - Develop process to effectively maintain and disseminate project information to stakeholders. - Be successful in a delivery focused environment and determining the right processes to make the team successful. - This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done. - Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. - Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. - Support the scalable growth of the company by developing and enabling the success of the Operations leadership team. - Serve as a role model for Amazon Leadership Principles inside and outside the organization - Actively seek to implement and distribute best practices across the operation - Devise and implement efficient and secure procedures for data management and analysis with attention to all technical aspects - Create and enforce policies for effective data management - Formulate management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data - Establish rules and procedures for data sharing with upper management, external stakeholders etc. - Knowledge of SQL and Excel - Experience hiring and leading a high-performance team - Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms - Knowledge of methods for statistical inference (e.g. regression, experimental design, significance testing) - Knowledge of product experimentation (A/B testing) - Knowledge of a scripting language (Python, R, etc.)

About The Role : Job Title Technology Operations Specialist SRE Corporate TitleVice President LocationPune, India Role Description As an SRE at Deutsche Bank, you will play a pivotal role in ensuring the reliability, scalability, and performance of our systems. You will collaborate closely with feature and cross-functional teams to design, build, and maintain robust and efficient systems, applying cutting-edge technologies and best practices. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities & Your skills and experience Proven experience leading and scaling Production/SRE teams in a high-growth environment. Engage in and improve the whole lifecycle of services - from inception and design, deployment, operation, and refinement. Maintain services once they are live by measuring and monitoring availability, latency, and the overall system health. Scale systems sustainably through mechanisms like automation. Evolve systems by pushing for changes that improve reliability and velocity. Support to develop policies, standards, and guidelines for site reliability. Collaboratively work with Product Owners and Engineers to run reliable services. Configure and maintains application & monitoringand Identify business objects for monitoring. Track system performance, capacity, and use your experience to create effective strategies for maintaining and improving system performance and availability. Identify issues and optimization potential and introduce related user stories. Support with automation know how to reduce the risk of bad changes. Identify, design, develop, deploy tools and processes to monitor, maintain, and report site performance and availability. Education Bachelors degree from an accredited University with a concentration in IT or Computer How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitleTechnology Operations Lead LocationBangalore, India Corporate TitleAVP Role Description Were looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. Thats why we are Investors for a new now. We are looking for a Technology Operations Lead to oversee the technology infrastructure and operational processes of our organization's IT department. Technology Operations Lead will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. Team / division overview Cloud applications team leads the way of automations in the bank under hybrid cloud banner. The team works on multiple key projects to derive best values through collaborations with various teams to support the organizational strategies. We help legacy systems to move their infrastructure to cloud in the best intuitive way possible. Compliance reporting for cloud is one of our key functions. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As a Technology Operations Lead you will be: Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technology needs are met. Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization's business goals. Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives. Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs. Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations. Managing the IT budget and ensuring that expenses are in line with the organization's financial goals. Keeping up to date with the latest industry trends and developments in IT operations management. Assess system performance and recommend improvements. Provide support and guidance to stakeholders. Your skills and experience Bachelors degree or higher in computer science, Engineering, or a related field. Overall 10 years and a minimum of 5 years as an IT Operations Lead or similar role. Experience with system installation, configuration, analysis. Hands-on experience with GCP services. Thorough knowledge of networks and cloud computing. Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Ability to manage multiple projects. Problem-solving aptitude. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Summary We re looking for a talented Trade Operations Analyst, who will be responsible for coordinating and monitoring complex international trade transactions. The role will ensure seamless communication between multiple stakeholders, managing operational workflows and supporting the efficient execution of global trade processes while maintaining compliance with regulatory standards. You ll be a key part of our Trade Documentary team, who are responsible for supporting the efficient execution of Trade Finance operations within the Bank. The team are vitally important to the Bank s core strategy, handling transactions globally and minimising risk. You ll be part of a global, purpose-led business with the resources to support your unique career aspirations. This is your opportunity to solve complex problems, drive innovation and change, to help us achieve our strategic ambitions. Trade Documentary sits within our Transformation, Technology and Operations function. About our Transformation, Technology & Operations Team Our Transformation, Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure were agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. Were a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you re protecting the reputation and legacy of a 170 year organisation and building on it. We re driven by progress and continuously evolving to ensure we re agile and ready for tomorrow, today. Key Responsibilities Ensure that all documents are accurately processed in compliance with statutory regulatory and internal operational instructions. Maintain process documentation, including workflow diagrams, department operating instructions and process manuals. Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions. Identify opportunities for process optimisation and automation to enhance operational efficiency and reduce risk. Skills and Experience Some experience in trade finance operations within a banking or financial institution. Excellent analytical, problem solving, and decision-making skills. Ability to work effectively in a fast-paced, deadline-driven environment. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Attention to detail and a high level of accuracy in executing trade finance operations. and a high level of accuracy in executing trade finance operations. Qualifications About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 26464

Key ResponsibilitiesStakeholder and Communications Management Manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues Continually manage stakeholder expectations through governance processes Deliver appropriate and effective executive level communication Provide status reporting regarding milestones, deliverable, dependencies, communicating across leadership and business stakeholdersProcess and Delivery Execution Manage a portfolio of complex initiatives that span one or multiple lines of business Own the full project life cycle end to end Ensure the program is aligned to and supports strategic objectives Prepare detailed project plan for all phases of the project Manage the day-to-day project activities, including project management working and steering committees Understand interdependencies between technology, operations and business needs Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standardsKey Requirements Seasoned project manager with deep product and operational expertise in banking and investments, preferably Wealth Management Sound knowledge in Wealth operational process, investment products domain and services Degree in an appropriate field of study or equivalent Project Management Professional (PMP) / PRINCE II certification is a plus A confident and self-aware leader with a high degree of independence with analytical/problem solving ability Demonstrated at least 15 years of experience in project management with the focus on financial services Able to clearly articulates complex matters and provide recommendations on best course of action to be taken Full end to end project management in a lead role Direct responsibility of project budgets of $5 - $20 million dollars Executive level communication skills with excellent written and verbal communication Ability to multi-task and perform well under pressure

As an SRE at Deutsche Bank, you will play a pivotal role in ensuring the reliability, scalability, and performance of our systems. You will collaborate closely with feature and cross-functional teams to design, build, and maintain robust and efficient systems, applying cutting-edge technologies and best practices. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities & Your skills and experience Proven experience leading and scaling Production/SRE teams in a high-growth environment. Engage in and improve the whole lifecycle of services - from inception and design, deployment, operation, and refinement. Maintain services once they are live by measuring and monitoring availability, latency, and the overall system health. Scale systems sustainably through mechanisms like automation. Evolve systems by pushing for changes that improve reliability and velocity. Support to develop policies, standards, and guidelines for site reliability. Collaboratively work with Product Owners and Engineers to run reliable services. Configure and maintains application & monitoring and Identify business objects for monitoring. Track system performance, capacity, and use your experience to create effective strategies for maintaining and improving system performance and availability. Identify issues and optimization potential and introduce related user stories. Support with automation know how to reduce the risk of bad changes. Identify, design, develop, deploy tools and processes to monitor, maintain, and report site performance and availability. Education Bachelor s degree from an accredited University with a concentration in IT or Computer How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About The Role : Job Title Technology Operations Specialist SRE Corporate TitleVice President LocationPune, India Role Description As an SRE at Deutsche Bank, you will play a pivotal role in ensuring the reliability, scalability, and performance of our systems. You will collaborate closely with feature and cross-functional teams to design, build, and maintain robust and efficient systems, applying cutting-edge technologies and best practices. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities & Your skills and experience Proven experience leading and scaling Production/SRE teams in a high-growth environment. Engage in and improve the whole lifecycle of services - from inception and design, deployment, operation, and refinement. Maintain services once they are live by measuring and monitoring availability, latency, and the overall system health. Scale systems sustainably through mechanisms like automation. Evolve systems by pushing for changes that improve reliability and velocity. Support to develop policies, standards, and guidelines for site reliability. Collaboratively work with Product Owners and Engineers to run reliable services. Configure and maintains application & monitoringand Identify business objects for monitoring. Track system performance, capacity, and use your experience to create effective strategies for maintaining and improving system performance and availability. Identify issues and optimization potential and introduce related user stories. Support with automation know how to reduce the risk of bad changes. Identify, design, develop, deploy tools and processes to monitor, maintain, and report site performance and availability. Education Bachelors degree from an accredited University with a concentration in IT or Computer How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job Title- Mobile Devices Site Reliability Engineer Location- Pune, India Role Description Our team provides platform-level operational support of mobile & remote access End User Computing platforms. We are primarily responsible for day-to-day operations of the platforms engaging with our vendors, engineers, and product management teams; support of major projects and migrations; providing training and knowledge to assist our local and first-line support teams in incident resolution; and owning and driving service or platform wide incidents, including major incidents with high priority and visibility. Our platforms provide service to 90k+ endpoints, and we work daily with many other teams in the bank to ensure smooth operations across the complex and varied bank environment. You will be a member of a global team providing daily support across our product set, with a focus on completing the migration of our users from our legacy product set to our invest cloud-based solutions. As a part of your day, you will join your global team in planning, brainstorming, and problem-solving issues across our estate, provide status updates on your projects and work delivery streams, and will operate with counterparts in your region to accomplish work within our target delivery dates. Our team plans our work in an agile sprint-based method, but things change rapidly in production operations our team stays in close contact daily to continue delivering planned work and deal with anything new requiring attention. A key focus of our team is on the reduction of incidents in our product space, and the optimization of response to issues. We are heavily focused on improving our product experience through clear and understandable end-user knowledge, scripting to support our ability to quickly detect, mitigate, or resolve issues, and improving our observability to our environment to enhance our ability to detect and respond to issues. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide L2/L3 platform level incident support and engagement of our global remote and mobile platforms we are generally engaged on new issues without prior training/knowledge, platform-level faults, major incidents, and vendor incidents for our mobile device management, Android OS, Apple OS, and remote-access products Provide planning and delivery of production changes following ITIL framework Be a source of knowledge we provide written and verbal knowledge to our local teams in support of our product space Improve what you are doing identify if there is a better way to deliver what you are doing that would be more efficient or improve user experience and help visualize or deliver the improvement if you can Provide support for routine operational responsibilities including change verifications and testing, Disaster Recovery exercise support, closure of routine requests and processes Your skills and experience Demonstratable experience supporting end-user devices in the Apple iOS/iPadOS space Demonstratable experience implementing, documenting, and/or supporting mobile device management platforms such as Intune, MobileIron, or AirWatch Demonstratable experience delivering an end-user or product migration, or large-scale project involving technical support or end-user interaction Demonstratable knowledge of Apple mobile device management or declarative device management concepts Demonstratable understanding of the basics of Azure and Entra ID Experience working in an incident management system such as ServiceNow Understanding and capability to provide succinct overviews and reports relating to your projects and delivery communication is key for our team! Demonstratable understanding of basic VPN and networking concepts allowing devices to connect securely to corporate networks Bonus skills understanding or capability to deliver strategic reporting (e.g. PowerBI), observability from a SIEM (e.g. Splunk, Sentinel), scripting (Python or Powershell), automations from the Microsoft Power Platforms (Power Automate, Azure Runbooks) How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of client issue resolution based on deep product knowledge. Exceptional communication skills. Experience collaborating with cross-functional teams. Knowledge of the latest advancements in service desk management and voice support. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize deep product knowledge to interpret and design resolutions for client issues. Collaborate with cross-functional teams to ensure quality and exceptional communication. Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Cloud Technology Strong understanding of service desk operations and client issue resolution. Experience with cross-functional collaboration and exceptional communication. Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions. This position is based at our Gurugram office. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and designing resolutions based on deep product knowledge, and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design effective resolutions. Manage service desk operations, ensuring world-class systems are running smoothly. Interface with clients to maintain ongoing communication and provide exceptional customer service. Utilize deep product knowledge to accurately define and interpret client issues, designing effective resolutions to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Voice Support and Service Desk Management. Good To Have Skills:Knowledge of Cloud Technologies and Application Support. Strong communication skills and ability to interface with clients effectively. Ability to accurately define and interpret client issues, designing effective resolutions based on deep product knowledge. Experience in managing service desk operations and ensuring world-class systems are running smoothly. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Graduation

Company Description Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. As an HR Consultant industry, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth, and we deliver the insight needed to succeed in today s global marketplace. Job Description Come join the AGS family, on this super cool account within the automotive sector! The key focus for the Recruitment Relationship Manager is to lead the successful fulfillment of open vacancies with relevant hiring managers and to be the first point of contact for their hiring needs. You will work collaboratively with and provide direction to the Recruitment Sourcing Specialists and Recruitment Coordinator. In this role, you will assist in driving best practices across the recruitment life-cycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. Your duties may include, but are not limited to: Requirement Undertaking recruitment activities with a focus on direct sourcing. Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met. Communicating recruitment trends, market intelligence, and acting as a Talent Advisor to hiring managers. Identifying and escalating risk or compliance issues. Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times. Providing recruitment guidance and advice to the Recruitment Sourcing Specialists and Recruitment Coordinators located in the Recruitment Delivery Center. Monitoring and analyzing recruitment activity of designated business areas for accurate volume forecasting. Coaching candidates on how to prepare for selection stages. Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices. Utilizing specialist market knowledge to assist with the development and ongoing management of pre-qualified Talent Pools in collaboration with the Recruitment Sourcing Specialist.

TIAA is looking for Associate -Fund Accounting to join our dynamic team and embark on a rewarding career journey Manage fund accounting records Prepare financial reports Ensure compliance with regulations Analyze financial data

We are looking for a subject matter expert as an in-house IT specialist for a long-term position. A successful candidate fulfills her two functions within the company. First, you need to coordinate IT-related infrastructure and development.

The Database Operations Senior Analyst is responsible for production services oversight of outsourced Database Service Operations. The role will provide operational oversight of day-to-day operations and drive continuous improvements. The role will be accountable for the service, customer feedback and performance management of the outsourced teams. The position is for an experienced Database Expert to work within the Global Database Team, focused on providing operational support for Deutsche Bank environments. This person would have both operational and implementation experience while working within a fast moving, highly technical environment. The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing database related support at the Enterprise level. Your key responsibilities Provide leadership and oversight to the outsourced database operations team Drive stability in Database operations, implementing best in class ITIL practices Ensure 24X7 availability of service through proactive monitoring and response to critical issues in a timely manner. Drive effective change and release management practices to ensure uninterrupted service operations and availability Review and improve operational processes including BCM/DR solutions. Able to drive key projects and initiatives to deliver the change book of work. Review and governance of vendor contracts and other underpinning agreements to ensure seamless delivery of service. Provide governance and process support around software license management, assets management, firmware upgrades and technology refresh activities. Oversight of day to day and routine operations activities for compliance with ops manuals, golden rules, best practices. Drive rigor on handoffs, health checks and Manager on Duty Activities. Manage customer escalations are resolved in a timely manner. Drive Service Quality Management processes by reviewing tickets and handling processes. Work with Application teams/Unix/Storage/ Wintel SA's as part of troubleshooting performance and availability issues Drive incident calls effectively to quick resolution, followed up with robust problem management activities to minimize risks in the environment. Implement and drive operations rigor including daily/weekly/monthly interlocks and calls to ensure seamless delivery of the service. Own product specific service levels, and review approve exceptions with the suppliers for the specific service. Identify areas for automation and self-help and work closely with stakeholders and colleagues in improving the maturity of operations. Drive optimization of operations processes that can improve performance, identify trends, threats in systems and skills. Detailed reviews of regularly delivered reporting (including SLA reports, system trending on performance, ticket handing, security incident, asset management, etc) and checking samples of service instances. Proactive review that SLAs are fit for purpose and introduce new measures to improve the service and address key pain points or gaps. Your skills and experience Hands-on experience in Oracle 11g R1/R2 RAC/12C/ExaCC including build, administration, troubleshooting and performance tuning Expert knowledge of Microsoft SQL Server Good understanding of UNIX Operating system Clusterware (GRID Infrastructure) \ CRS management and configuration Oracle ASM and Data guard administration SQL & Database level performance tuning Backup, recovery, and migration using RMAN, data pump and export\import processes Database scripting and automation technologies Experience with maintenance and management of databases using Oracle Enterprise Management Grid Control Experience with complex database migrations Experience with utilizing workflow and management tools Good knowledge of server and database replication concepts Experience with liaising with engineering teams and vendors. A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate Experience with liaising with engineering teams and vendors. Public cloud knowledge (GCP preferred). A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate The ability to effectively articulate a status or plan to peers and clients. The ability to work collaboratively with other team members and builds positive working relationships. The ability to learn quickly and apply common sense to new situations but understand when it is appropriate to engage others for advice. The ability to place a significant level of importance on personal development and understanding then improving upon weakness. The ability to utilize a goal-oriented approach which drives self-improvement both personally and professionally. The ability to take the initiative to work on tasks outside of their immediate scope of responsibility, and encourages others to do so Good time management principles and effective in prioritizing workloads Solid meeting management principles would be desired; Ability to manage conference calls with multiple attendees to resolve issues. You will be Highly organized and capable of tracking a variety of tasks to closure. Open and transparent in style and approach when working with others. Accepting of feedback from managers, peers, and clients regarding work performance Willing to perform shift work and occasionally cover ad-hoc hours to meet business expectations or cover market volatility. Extremely accurate and detail oriented, even under pressure. Able to follow detailed procedures consistently: strong operational mindset. Patient and friendly when assisting end users and willing to share knowledge. Eager to learn and potentially take on added responsibilities. Qualification and Experience Bachelors degree in computer science, information systems, business administration or related field Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines Minimum 15 years of experience in a service operations role in financial services industry Capability to interact successfully in a global multi-cultural, multi-vendor environment High level of customer awareness and commercial focus Excellent communication and influencing skills to both technology and business colleagues Exposure to vendor management and vendor sourcing processes Self-motivated and ability to organize themselves and others. Experience with liaising with engineering teams and managing vendor teams.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there s ample opportunity to move across the businesses What you ll bring to the role: Pursuing Chartered Accountancy (IPCC Clear-Both Group) Interest in financial services industry Excellent written and verbal communication skills Good academic background & Excellent problem-solving skills Good working knowledge in Power Point and Excel Availability for Industrial Training as per ICAI Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents

Serve as the primary liaison between the enablement team and the GTM Systems team, ensuring alignment of priorities and objectives. Collaborate with the enablement team to understand their technical requirements and translate them into actionable plans for security, integration, and data integration. Manage security measures to protect sensitive data and ensure compliance with regulatory requirements. Oversee integration efforts to streamline processes and enhance efficiency across systems and platforms. Provide technical guidance and support to the enablement team, helping them leverage technology to achieve their goals. Stay informed about industry best practices and emerging technologies related to enablement and adoption Understand the data model across systems to aid the BI team in building insights for teams Communicate updates, progress, and challenges to relevant stakeholders, including senior leadership and cross-functional teams. Collaborate with the GTM Systems team to implement technical solutions that support enablement initiatives and drive business success. Standardizes and manages key administrative processes and resources across enablement initiatives and programs -- including onboarding, cadenced training events, large-scale annual/semi-annual training events, communications Manages enablement platforms and associated content and system governance across all enablement resources, tools, and systems Manage vendor relations and ensure timely platform/tool updates, platform enhancements, and support engagements Collaborates with Enablement Managers to ensure tools are aligned to audience needs and to provide tools training A bachelors degree in a technical field is required. 5+ years experience supporting enablement operations for a fast-paced global organization Track record of successful enablement operational oversight - including administrative processes, content and platform governance, engagement initiatives, and analytics management for live and platform-based training Familiarity with various enablement systems, including LMS and CMS systems, content/course development systems, and video and podcast recording/editing systems - ideally a power user/admin of Mindtickle, Skilljar, and Clari Copilot 3+ years of experience in a technical role, with a focus on security, integration, or data integration. Strong understanding of security protocols, data integration methods, and integration technologies and patterns. Experience managing technical projects from conception to completion, with a focus on meeting deadlines and delivering results. Excellent communication skills, with the ability to translate technical concepts into laymans terms for non-technical stakeholders. Proven ability to collaborate effectively with cross-functional teams and build strong working relationships. Experience working in a GTM environment or with GTM teams. Familiarity with enablement initiatives and best practices. Previous experience leading technical enablement initiatives or teams. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

About The Role : Job TitleTechnology Operations Lead LocationBangalore, India Corporate TitleAVP Role Description Were looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. Thats why we are Investors for a new now. We are looking for a Technology Operations Lead to oversee the technology infrastructure and operational processes of our organization's IT department. Technology Operations Lead will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. Team / division overview Cloud applications team leads the way of automations in the bank under hybrid cloud banner. The team works on multiple key projects to derive best values through collaborations with various teams to support the organizational strategies. We help legacy systems to move their infrastructure to cloud in the best intuitive way possible. Compliance reporting for cloud is one of our key functions. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As a Technology Operations Lead you will be: Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technology needs are met. Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization's business goals. Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives. Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs. Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations. Managing the IT budget and ensuring that expenses are in line with the organization's financial goals. Keeping up to date with the latest industry trends and developments in IT operations management. Assess system performance and recommend improvements. Provide support and guidance to stakeholders. Your skills and experience Bachelors degree or higher in computer science, Engineering, or a related field. Overall 10 years and a minimum of 5 years as an IT Operations Lead or similar role. Experience with system installation, configuration, analysis. Hands-on experience with GCP services. Thorough knowledge of networks and cloud computing. Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Ability to manage multiple projects. Problem-solving aptitude. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Developing project plans, goals, and identifying resources needed Communication: Facilitate meetings, maintain internal communication, and keep clients informed Client Handling: Act as the main point of contact for clients, managing communication and expectations Support: Provide assistance to clients by resolving queries, issues, and providing timely support Onboarding: Guide clients through onboarding, providing training and support Project Coordination: Oversee project timelines, task assignment, and updates Post-Project Support: Conduct post-project reviews, ensuring client satisfaction and project closure

Oversee daily operations and technology strategy for a gaming mobile app company. Drive innovation, lead tech teams, ensure cross-functional efficiency, manage budgets, and align technology execution with business goals.

Role You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives All About You LLB graduate Solid legal and business acumen, sound analytical and problem solving skills Demonstrated ability to manage workloads involving tasks of varying priority and complexity Excellent English language communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms Intermediate negotiation skills Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts Demonstrated strength in customer focused service orientation Knowledge of US, European, Middle East, Africa, Asia Pacific, or other non-Indian legal systems and business practices a plus

The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries. The Sr. Specialist, Contract Services serves on a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Senior Counsel, Contract Services, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results for MEA region. Does the pursuit of excellence appeal to you? Are you committed to customer service? Do you enjoy solving legal and business problems? Are you passionate about identifying and implementing process improvements? If so, keep reading as this might be the perfect role for you. Role You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives All About You LLB graduate Solid legal and business acumen, sound analytical and problem solving skills Demonstrated ability to manage workloads involving tasks of varying priority and complexity Excellent English language communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms Intermediate negotiation skills Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts Demonstrated strength in customer focused service orientation Knowledge of US, European, Middle East, Africa, Asia Pacific, or other non-Indian legal systems and business practices a plus