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8 - 10 years
10 - 12 Lacs
Pune
Work from Office
Job Title Java Selenium Automation Test Lead Responsibilities A day in the life of an Infoscion As part of the Infosys project management team, your primary role would be to take end-to-end bottom line responsibility for a Project. You will lead the proposal preparation, review the project estimations, capture inputs from key stakeholders to position Infosys suitably in order to seal the deal. You will schedule assignments, monitor, review and report project status regularly in order to manage project risks and ensure successful project delivery and implementation. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in creating thought leadership within the area of technology specialization and in compliance with guidelines, policies and norms of Infosys.If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Automated Testing->Automated Testing - ALL Preferred Skills: Technology->Automated Testing->Automated Testing - ALL->Selenium Additional Responsibilities: Project Management fundamentals Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes. Knowledge of one or more programming languages; knowledge of architecture frameworks, and design principles; ability to comprehend & manage technology, performance engineering. Domain – Basic domain knowledge in order to understand the business requirements / functionality. Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters Good understanding of SDLC and agile methodologies is a pre-requisite Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc Service Line Engineering Services * Location of posting is subject to business requirements
Posted 3 months ago
7 - 13 years
16 - 18 Lacs
Mumbai
Work from Office
Required Skills Technology | Backup|Knowledge of Server Hardware and tape libraries - Multiple Vendors (HP, Sun, IBM etc) Technology | Storage and Backup Roles|Backup Administrator Technology | Backup|Tape Library Web console management Technology | Container Technologies|Storage containers Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Respective Product Certification Delivery Skills : (1) Technology Management: Responsible for overall Backup technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings (2) Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching (3) Triage: Generally the L3 is the final level of escalation for all Backup related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs (4)Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Posted 3 months ago
0 - 3 years
11 - 12 Lacs
Bengaluru
Work from Office
Role Overview: As a Business Analyst, you will play a pivotal role in the management and lifecycle of products and portfolios. You will provide technical assurance and support for the entire product/portfolio lifecycle, ensuring data integrity, quality, and continuous improvement to achieve business outcomes. You will collaborate with cross-functional teams, vendors, and stakeholders to drive innovation and ensure the successful delivery of product and portfolio roadmaps. Responsibilities: Business Management: Provide technical assurance and expertise to support full product/portfolio lifecycle including discovery, agile delivery, and operations. Serve as a technical thought leader on the art of the possible and support/advice on the creation of associated product/portfolio roadmaps. Proactively participate in the cross-functional product/portfolio team. Provide an active role in mitigating impediments impacting successful product/portfolio team outcomes. Collaborate and work with vendors and suppliers regarding technical issues. Technology Management: Advise on the IT product or application and act as an escalation point for quality and technical issues. Participate in IT product/portfolio strategy to bring the view of technology implications. Guide continuous improvement efforts to support business outcomes. Work with product technology/portfolio application vendors to understand new functionality/changes to associated roadmaps. Suggest product/portfolio development opportunities (functional and technical) and contribute improvements to the associated roadmap. Drive innovation themes into the product/portfolio team and into the wider IT natural team. Data Management: Ensure data integrity and quality of the product/portfolio in the relevant IT management systems. Maintain the demand funnel for the product/portfolio. Maintain the integrated plan/roadmap (0-3 years) for the product/portfolio. Provide regular and ad hoc data and reports on the product/portfolio to stakeholders. Stakeholder Engagement: Work with internal and external stakeholders to help identify key events or decision points for the product/portfolio (e.g., major upgrades, architecture drivers, end of life, contract extensions). Support and perform initiation activities. Support and facilitate product/portfolio reviews and other delivery-related meetings. Qualifications: Proven experience as a Business Analyst or similar role in IT product/portfolio management. Strong technical assurance and thought leadership skills. Excellent collaboration and communication skills. Proficiency in IT portfolio management systems (e.g., ITBM, ServiceNow). Ability to work effectively with cross-functional teams and manage multiple stakeholders. Preferred Skills: Experience in agile delivery and operations. Knowledge of continuous improvement methodologies. Strong analytical and problem-solving skills. Skills: Business Analysis Data Analysis Document Management Requirement Management
Posted 3 months ago
2 - 5 years
9 - 13 Lacs
Pune
Work from Office
What you ll do: The Center for Sustainability at EIIC Pune is looking for a senior engineer with passion and drive to help organizations make meaningful progress towards sustainability. This role will support Eatons corporate sustainability initiatives by developing methods and tools grounded in Life Cycle Assessment, GHG accounting and circularity asessments to enable Eatons 2030 goals across supply chain, manufacturing and products. "In this role, the candidate will work closely under the guidance of technical specialists, and independently deliver mulitple projects. The candidate will be responsible for: 1. Development and deployment of appropriate environmental accounting tools and methods into various business processes across supply chain, manufacturing and product development 2. Monitoring external trends, upcoming regulations, evolving standards & methodologies in LCA & sustainability and adapting them appropriately for Eatons processes. This includes topics such as EU Taxonomy and ESPR, avoided emissions, GHG reporting and data exchange standards, science based target setting, net zero, circularity standards etc. 3. Responding to customer requests for sustainability information and ESG reporting such as CDP, Ecovadis etc. by developing appropriate responses for Eaton by working with cross functional teams across the company 4. Mentoring and developing junior team members to build skills and capacity in life cycle asessment / GHG accounting 5. Working closely with corporate sustainabiltiy team to continuously develop appropriate sustainability strategy, monitor goals and support corporate reporting" Qualifications: Masters or Bachelors in an engineering, sustainability or environmental science/technology/management discipline " 3+ / 5+ years of relevant experience across LCA, eco-design and corporate sustainability or Bachelors degree in an engineering, sustainability or environmental science/technology/management and 5+ years of relevant experience across LCA, Eco-Design & corporate sustainability. Skills: "Technical Knowledge: 1. The candidate must be able to demonstrate in-depth expertise in one of the following areas: Life Cycle Assessment or carbon accounting standards, that can be demonstrated through some or all of the following - Hands-on experience in 5+ LCAs Certified LCA practitioner (ACLCA), Critical reviewer for LCA (ISO 14040/44) or registered EPD verifier with reputed program operator Peer reviewed journal publications in LCA/Ecodesign/sustainability domain Application of GHG Protocol and Scope 1, 2, 3 accounting standards & ISO standards for Carbon Footprints 2. Demonstrate breadth of knowledge in sustainability related areas through knowledge or experience in some or all of the following: Sustainability reporting & relevant standards & frameworks (GRI, SASB, TCFD, CDP, SDG etc. ), ESG reporting and rating standards (MSCI, FTSE, DJSI, Ecovadis, TfS etc. ) Operations sustainability - environmental management systems, environmental impact assessment (EIA), energy efficiency, green buildings/LEED standards Water footprinting & water risk assessment, climate risk assessment, environmental valuation, life cycle costing, social impacts Sustainable financing, renewable energy, carbon taxes & carbon pricing, EU taxonomy, climate risks, target setting, SDGs etc. Product stewardship & chemical regulations such as REACH, RoHS, TSCA, ELV, WEEE etc. 3. Detailed knowledge of one or more of the following is a plus: ESG reporting & sustainability standards, energy efficiency standards/certified energy auditor, renewable energy project development, energy efficiency and energy monitoring implementation 4. Experience with developing dashboards, automation and modeling skills is a plus "Enabling Skills: To be successful in this role, the lead engineer will need to demonstrate Excellent written and verbal communication skills Audience based communications Leading & influencing - with and without authority Developing positive customer relations Demonstrating thought leadership and tenacity to develop sustainability value propositions for internal and external customers Project management skills and contributing to multiple projects simultaneously"
Posted 3 months ago
15 - 20 years
17 - 22 Lacs
Pune
Work from Office
About the Team Payment Channels Technology: We are responsible for delivering client facing solutions that act as channels allowing Payment Initiation for our corporate and institutional clients across the world. Corporate Bank Technology has embarked on a multi-year technology refresh program that includes revitalization of "Channel" applications for payment initiation. As a Lead Engineer, you will be working on driving the development of global payment initiation platform that has React based micro frontends backed by Java powered micro-services deployed in a containerized environment. The platform uses event streaming over Kafka and varied datastores such as PostgreSQL, Oracle, HBase, MongoDB amongst other open-source software. You'll collaborate with other Senior Engineers, Lead Engineers and Analysts on the platform using agile practices to incrementally add functionality to the platform and with a sharp focus on automation. You will partner with business and technology managers to define modules and enhancements to the application stack that provides Deutsche Bank's institutional clients ability to initiate payments in real time and access to their account balances & statements in near real time. You will enable the digital environment that helps our people share their knowledge, expertise, and real passion for our business. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and youll constantly be looking ahead. Your Role What Youll Do As part of our global team, you will be responsible for defining and implementing the technology roadmap for one or more platforms enabling Payment initiation and interdependent platform interfaces. Your role will include hands on engineering activities as well as leading and coaching our global development team distributed into multiple squads working in an agile fashion. In this role - youll also be driving engineering culture, cloud first strategy for new applications and operationalization of the platforms. Key responsibilities include Provide leadership and direction for the development of proposals and delivery of initiatives, in collaboration with clients and colleagues, for all new implementation projects Provide thought leadership and direction for a team of full-stack engineers, DevOps and SRE Coach our delivery teams in modern engineering practices so that time to production is optimized. These delivery teams include engineers with capability in full-stack engineering, SRE and DevSecOps Work to develop and maintain a highly automated Continuous Delivery pipeline Strive to Contribute towards a culture of learning and continuous improvement within your team and beyond Collaborate with other teams to build systems and integrate them together. Collaborate with others across the department to share ideas, skills, and code. Create and participate in communities of practice across Deutsche Bank technology Ensure that the software you build is reliable and easy to support in production Possess a good understanding of Cloud concepts Skills & Qualifications : Technology Skills: 15-20 years of technical and functional experience in financial industry app development with technologies such as: Java, SpringBoot, React JS, Kafka, Cloud, CI/CD, DevSecOps, Test Automation, Temporal, MongoDB, amongst others Progressive engineering hands on development experience to lead engineering teams Experience running high availability low latency platforms Strong Agile skills with running DevOps, IT Risk and control, SRE squads Experience in cloud technology and preferably GCP Team Management: Experience with people development with respect to training, upskilling, providing right opportunities within India and global squads Promotes engineering culture and improves productivity amongst India FTE and vendor staff. Grooms and coaches the team providing proper career progression Dynamic resource management and close collaboration with Corporate Bank (CB) global tribe/squad leads Excellent skills and appetite to maintain risk & control hygiene. Streamline IT Application Ownership processes with appropriate automation Will require broader promotion of people strategy activities within CB Tech India Partner with teams involved in recruitment of talent to enable organic growth of team(s) Stakeholder/Business Management: Excellent stakeholder management and communication skills to work with India operations, EMEA/APAC business leaders. Knowledge in Banking Payment systems and/or Transaction Screening or AFC capabilities will be a huge plus
Posted 3 months ago
18 - 20 years
55 - 60 Lacs
Pune
Work from Office
Role Description Technology Management Lead is responsible for improving the technological aspects of operations to reduce infrastructure costs, improve functional performance and help deliver Divisional business goals. Work includes the following. Partnering with key internal stakeholders to translate bank strategy into objectives and plans for implementation while supporting the delivery of world class technology solutions Planning and managing platform operations including production support, systems and database administration, network operations, and client service Ensuring systems performance and service level requirements are met through appropriate capacity management practices Managing and maintaining strategic relationships with key IT product and services providers Transferring business requirements into technical solutions Providing in-depth technical expertise for both tactical and operational initiatives including oversight of Software Development Lifecycle including Release Management practices Proactively managing and remediating the risk Team overview Payment Channels Technology:We are responsible for delivering client facing solutions that act as channels allowing Payment Initiation for our corporate and institutional clients across the world. Corporate Bank Technology has embarked on a multi-year technology refresh program that includes revitalization of "Channel" applications for payment initiation. As a technology lead you will be working on driving the engineering including enhancements of global payment initiation platforms. Some of the platforms have React based micro frontends backed by Java powered micro-services deployed in a containerized environment hosted in cloud. Some of the other platforms are hosted on-prem and rely on Kafka and datastores such as PostgreSQL, Oracle, HBase, MongoDB amongst other open-source software. You'll collaborate with other Product Owners, Designers, Senior Engineers, Lead Engineers and Analysts on the platform using agile practices to incrementally add functionality to the platform and with a sharp focus on automation. You will partner with business and technology managers to define modules and enhancements to the application stack that provides Deutsche Bank's institutional clients ability to initiate payments in real time and access to their account balances & statements in near real time. You will enable the digital environment that helps our people share their knowledge, expertise, and real passion for our business. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and youll constantly be looking ahead Your key responsibilities Promote engineering culture and improve productivity amongst the team Mentor and coach the team to enable professional career progression Will require broader promotion of people strategy activities within CB Tech India Drive resource management in close collaboration with Corporate Bank (CB) global tribe and squad leadership Own and drive hygiene activities for platform by managing risk & control Streamline IT Application Ownership processes with appropriate automation and reduce total cost of ownership Partner with teams involved in recruitment of talent to enable organic growth of team(s) Manage stakeholder engagement while continuously improving the collaboration and communication channels with our partners in India operations and, global business leaders across multiple time zones Your skills and experience 18-20 years of technical and functional experience in financial industry with focus on developing J2EE platforms and frameworks such as Spring Boot, React JS based user interfaces, streaming over Kafka, CI/CD, DevSecOps, Test Automation 10+ years of experience in engineering and managing high throughput, low latency, scalable and resilient systems 7+ years of experience managing cloud platforms (preferably GCP) Demonstrable engineering hands on development experience to lead engineering teams Strong Agile skills with running DevOps, IT Risk and control, SRE squads Experience with people development with respect to training, upskilling, providing right opportunities within India and global squads Knowledge in Banking and Payment system capabilities will be a huge plus.
Posted 3 months ago
3 - 7 years
7 - 11 Lacs
Bengaluru
Work from Office
Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Cisco ASA Design SME - Level 4 Support Technology | Palo Alto Design SME - Level 4 Support Technology | Firepower Design SME - Level 4 Support Technology | Pulse VPN Design SME - Level 4 Support Technology | Fortigate Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 3 months ago
18 - 28 years
20 - 30 Lacs
Bengaluru
Work from Office
Skill required: Tech for Operations - Program Project Management Designation: Program & Project Mgmt Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years What would you do? Education:oBachelor's degree in Business Administration, Supply Chain Management, Information Technology, or a related field. Master's degree or relevant certifications (e.g., CIPS, PMP) is a plus. Experience:o25+ years of experience in Strong Program Management of Global Procurement Technology Projectso8+ years of experience in procurement, with at least 5 years of hands-on experience in procurement technology management or procurement systems integration.oProven experience in implementing, managing, and optimizing procurement technology solutions (e.g., SAP Ariba, Oracle Procurement, Coupa, Jaggaer).oExperience working with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and integrating with third-party procurement systems.oStrong experience in data analytics and the ability to derive actionable insights from procurement data. Skills and Competencies:oStrong knowledge of procurement processes, including sourcing, supplier management, contract management, and purchase-to-pay (P2P) systems.oDeep understanding of procurement technologies and how they integrate with other business systems.oAbility to drive change and digital transformation across a global procurement function.oStrong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.oExcellent vendor management and negotiation skills.oStrong leadership skills, with the ability to mentor and develop teams.oExceptional communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels. Technical Skills:oFamiliarity with procurement technologies (SAP Ariba, Coupa, Oracle Procurement, etc.) and e-sourcing tools.oExperience with system integrations, APIs, and data management tools.oFamiliarity with cloud-based solutions and emerging technologies in procurement (e.g., AI, blockchain, robotics).oProficiency in Microsoft Office Suite (Excel, PowerPoint, Word), and data analytics tools (e.g., Power BI, Tableau). What are we looking for? Desired Attributes: Strong business acumen and the ability to align technology solutions with business strategies. Results-oriented, with a focus on driving continuous improvement and delivering tangible business value. Adaptable and able to thrive in a fast-paced, evolving global environment. Passion for innovation and a drive to stay ahead of industry trends in procurement and technology. Skills and Competencies:oStrong knowledge of procurement processes, including sourcing, supplier management, contract management, and purchase-to-pay (P2P) systems.oDeep understanding of procurement technologies and how they integrate with other business systems.oAbility to drive change and digital transformation across a global procurement function.oStrong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.oExcellent vendor management and negotiation skills.oStrong leadership skills, with the ability to mentor and develop teams.oExceptional communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels. Roles and Responsibilities: 1. Strategic Leadership in Procurement Technology:o Develop and execute the procurement technology strategy, ensuring alignment with the organization's overall business goals and objectives.o Lead the implementation of innovative technology solutions to streamline procurement processes, improve efficiency, and drive digital transformation within the procurement function.o Create and maintain a technology roadmap to support the evolving needs of the procurement function, ensuring future scalability and adaptability.2. Technology Integration and Optimization:o Oversee the integration of procurement technology platforms (e.g., e-sourcing, contract management, supplier relationship management) with enterprise resource planning (ERP) systems and other business applications.o Manage the optimization of existing procurement technologies to ensure seamless operations, improved user experience, and enhanced data visibility.o Collaborate with IT and external vendors to ensure the smooth deployment of new technology solutions.3. Data Management and Analytics:o Leverage data analytics to generate insights into procurement performance, supplier behaviors, and spend trends.o Drive the adoption of data-driven decision-making within the procurement team by implementing advanced analytics tools and dashboards.o Establish data governance and ensure that data integrity, accuracy, and security are maintained across procurement systems.4. Vendor Management and Relationship Building:o Establish and maintain strong relationships with technology vendors, ensuring that contracts, service level agreements (SLAs), and support agreements meet organizational needs.o Lead the evaluation, selection, and negotiation of technology vendor contracts, ensuring cost-effectiveness and alignment with procurement objectives.5. Cross-Functional Collaboration:o Work closely with procurement teams, IT, finance, and supply chain functions to ensure the integration of technology solutions into business processes and that stakeholder needs are addressed.6. Process Improvement and Automation:o Identify opportunities to automate and streamline procurement processes using technology to reduce manual intervention 7. Risk Management and Compliance:o Ensure procurement technologies are compliant with relevant regulations (e.g., data privacy, security standards) and that any legal requirements are met.8. Leadership and Team Development:o Lead, mentor, and develop a high-performing procurement technology team, fostering a culture of innovation and continuous learning.o Ensure that team members have the necessary training and skills Qualifications Any Graduation
Posted 3 months ago
5 - 9 years
8 - 13 Lacs
Pune
Work from Office
Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Nexus Switch Design SME - Level 4 Support Technology | ASA Firewall Design SME - Level 4 Support Technology | Cisco WLAN Design SME - Level 4 Support Technology | Meraki WLAN Design SME - Level 4 Support Technology | F5 NLB Design SME - Level 4 Support Technology | Versa SDWAN Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: (1) Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. (2) Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 3 months ago
4 - 9 years
8 - 9 Lacs
Bengaluru
Work from Office
Required Skills Technology | HPN R and S Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | Firepower Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Posted 3 months ago
2 - 7 years
5 - 6 Lacs
Bengaluru
Work from Office
Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco ISE Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Basic Level Certification - F5 Certified Admin / CCNA / Riverbed RCSA-W (WAN Optimization Associate) / ZIA Admin / ZPA Admin / ZDX Admin / Prisma SD-WAN: Design and Operation / Certified Forcepoint Web Security Administrator / ACCA / CCNA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Posted 3 months ago
5 - 10 years
15 - 19 Lacs
Pune
Work from Office
1. Agile Governance SAFe Implementation Establish and maintain Agile PMO frameworks, ensuring alignment with SAFe principles and best practices in app development, AWS environments, and CI/CD pipelines. Drive Lean Portfolio Management (LPM), ensuring initiatives align with both business strategy and technical requirements for app development and data ecosystems. Support Program Increment (PI) Planning, backlog refinement, and ART synchronization, especially for teams leveraging AWS, GitLab, and CI/CD. 2. Project Tracking Value Stream Management Define and maintain Agile metrics, OKRs, and KPIs, including CI/CD metrics (deployment frequency, lead time for changes, etc.) to track progress across development teams and data-driven projects. Oversee Program Portfolio Kanban boards, ensuring continuous delivery and visibility on both technical and business aspects, particularly related to cloud infrastructure and CI/CD processes. Support Epic, Feature, and Story-level tracking, ensuring alignment with technical and business goals in AWS-based environments. 3. Risk Dependency Management Identify, document, and track technical risks, dependencies, and impediments across app development, AWS infrastructure, GitLab workflows, and data projects. Facilitate risk management and resolution through SAFe events, Agile ceremonies, and leadership alignment. 4. Agile Coaching Process Improvement Drive Agile maturity assessments, coach teams on SAFe best practices, and ensure that app development and data teams continuously improve their CI/CD workflows. Collaborate closely with Release Train Engineers (RTEs), Scrum Masters, Product Managers, and technical leads to integrate CI/CD pipeline metrics and cloud infrastructure into Agile workflows. Support the integration of CI/CD best practices with Agile teams, ensuring smooth development and deployment processes. 5. Stakeholder Leadership Communication Act as a liaison between business leaders, Agile teams, and technical teams (app development, data engineers, AWS specialists, etc.) to provide visibility into project and portfolio performance. Deliver executive-level reporting and insights, utilizing strong reporting and presentation skills to ensure transparency in CI/CD performance, cloud-based infrastructure, and Agile execution. Tailor presentations and reports to both technical and non-technical stakeholders, ensuring clarity and alignment on key project metrics and progress. 6. Tool Technology Management Manage and ensure adoption of tools for SAFe implementation (e.g., Jira Align, Rally, VersionOne, Azure DevOps) and project tracking for technical teams working on AWS, GitLab, and CI/CD. Ensure integration of CI/CD metrics into project management tools and dashboards, providing leadership with real-time insights into deployment cycles, lead time, and deployment success. 7. Budget Financial Tracking Support Lean budgeting and cost tracking for app development and data projects, particularly for AWS infrastructure and GitLab CI/CD tools. Optimize resource allocation to maximize ROI and business outcomes in app and data development initiatives. Qualifications Required Skills Experience: 5+ years of experience in PMO, Agile Program Management, or SAFe environments with a focus on app development, AWS, GitLab, and CI/CD projects. Strong technical background in cloud infrastructure (AWS), GitLab workflows, and CI/CD pipelines (e.g., Jenkins, CircleCI, GitLab CI). Solid understanding of SAFe (Scaled Agile Framework), Lean Portfolio Management, and Agile best practices. Experience in Agile project tracking tools (e.g., Jira Align, Rally, Azure DevOps). Strong reporting and presentation skills for delivering clear, concise, and actionable insights to leadership and stakeholders. Excellent communication, organizational, and problem-solving skills. Strong knowledge of technical architecture, data pipelines, AWS infrastructure, and CI/CD lifecycles. Ability to manage cross-functional teams including developers, data engineers, and business stakeholders
Posted 3 months ago
5 - 10 years
20 - 25 Lacs
Bengaluru
Work from Office
Job Profile: Driving technical road map of the team in collaboration with Engineering and Product Responsible for design, architecture, and end-to-end delivery of business requirements Lead & own the vision and execution for our entire technology ecosystem, impacting thousands of students globally. Drive the development of our next-generation learning platform, leveraging AI, machine learning, and data analytics to personalize the learning journey. Tackle challenging technical problems related to scalability, performance, security, and user experience. Build tools and platforms that empower the system. Lead the development and execution of our technology roadmap, aligning with our overall business strategy. Oversee the design, development, and maintenance of our core technology platforms, including our LMS, CRM, and other critical systems. Leverage AI and data analytics to enhance learner experience, personalise learning pathways, and drive operational efficiency. Lead the strategy and execution for optimizing the entire digital experience across web and mobile platforms. Desired Profile: 7+ years of experience in technology leadership roles, with a proven track record of delivering impactful results. Deep expertise in cloud computing (AWS), software development, and modern web technologies. Experience with AI/ML, data analytics, and large-scale systems.
Posted 3 months ago
12 - 15 years
14 - 17 Lacs
Pune
Work from Office
About The Role : Job Title: Senior Engineer Home Loan Savings, VP Location:Pune, India Role Description Our Home Loan Savings teams at Deutsche Bank - Private Bank (TDI) develop and maintain applications for home loan savings business of Private Customers (BHW). Changes are implemented on time to market challenges as well as on development of the application landscape by using Google Cloud technology. In addition to the SAP-based home loan savings and mortgage lending core systems the application portfolio also includes the business partner data systems, the connection to payment transactions, as well as the interface to the frontends and the data preparation and delivery for the banks dispositive systems. We are acting as a pilot for the migration to the Google Cloud with our applications and are preparing for the transition to an agile collaboration model. We are now building a team in India to work closely with the existing team in Germany, leveraging virtual collaboration techniques and the diversity of our team to achieve our goals of continuous delivery, process improvement, and internalization of technical expertise. As an engineer, you are responsible for the design and implementation of technical solutions within the BHW system landscape. You are an expert in COBOL on x86. You work closely with colleagues from the business analysis, IT architecture and IT operation departments in both agile and waterfall ways, contributing to the success of the growing domain Home Loan Savings. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Together with the solution architects you drive the architecture of our platform and the development process and are responsible for software design in your area. Your primary focus will be on software design, development and unit-testing activities including peer code reviews. You provide high-quality solutions that meet functional as well as non-functional requirements. You support the team of project managers, solution architects and business analysts at all stages of the software life cycle (feasibility studies, effort estimates, technical design, development, testing and documentation) You stay up to date (especially Google Cloud Technology), supported by internal and external training, continuously develop and proactively share your knowledge with your colleagues You support the operation of our existing IT landscape through 3rd Level Support Your skills and experience Expertise and minimum 12 years of experience in Cobol development, especially on an x86 platform with Micro-Focus in combination with Oracle, SQL, and PL/SQL Very good knowledge of architecture and integration patterns, code conventions and other best practices Experience working on UNIX Shell scripting. Basic development knowledge in Oracle including writing basic to complex queries. Very good knowledge of architecture and integration patterns, code conventions and other best practices Experience with Agile/SCRUM environment including agile tooling together with Experience and knowledge of investment business and its operations. Experience managing Agile Projects along with technical skills and should be willing to perform dual role. Pro-active team player with good communication and English language skills. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 3 months ago
2 - 5 years
15 - 19 Lacs
Chennai
Work from Office
Main responsibilities Work closely with the product owner and other team members to clarify proposed changes to IT products and/or platform from a technical point of view. Responsible for bringing the technical point of view, during backlog refinement and prioritization, including for example scoping the technical changes, estimating their complexity and efforts. Accountable and responsible for the integrity and quality of the technical design of the IT product and/or platform through its lifecycle. Create fit-for-purpose and fit-for-use technical designs to implement the prioritized backlog items, Accountable for ensuring non-functional requirements are addressed in the technical design. Responsible for making sure the technical design continues to be in alignment with applicable quality and compliance standards (e. g. , cybersecurity and data models and standards), and is aligned with IT Product and/or platform roadmap. Responsible for keeping the complexity of technical designs low, by for example, minimizing custom implementations and actively promoting out of the box functionality where applicable. Responsible for ensuring that technical dependencies between the IT products and/or platforms are planned and implemented in accordance with agreed architecture guidelines. Accountable & Responsible for reviewing, validating, and approving technical changes Provide required technical guidance to the team members. Play an active role in ensuring that applicable Flow IT processes are followed within the teams. (e. g. , Develop & Release, Govern Architecture, Govern Quality) Support product owner of product lifecycle management. Taking a lifecycle view of the IT product and/or platform, play proactive role in identifying improvements to performance, eliminating technical debt in IT products and/or platforms Play a proactive role in technology management to avoid technical debt. Work with product owners to prioritize such improvements. Support Operations teams in addressing critical operational issues Responsible for technology management activities and supporting activities related to technical health checks, upgrades and maintenance of the technical elements of the IT products and/or platforms throughout their lifecycle. Accountable for Maintaining up-to-date technical documentation including technical design specifications in accordance with applicable architecture guidelines, taking accountability for the overall quality of the technical documentation of the IT products and/or platforms in scope. Works closely with other agile team members and actively promotes DevOps ways of working within the Product team. Plays an active role in improving & maintaining DevOps maturity capabilities and agile ways of working within the team. Requirements for the role Self-motivated professional with strong will and desire to technically manage the Field Service Management Product (KONECT) Experienced technical professional in BMC Action Request technology to further develop a fully custom developed product. Excellent experience with SQL foundations Experience with SQL advanced (stored procedure, indexes, triggers) At least basic knowledge with Microsoft SQL Server Integration Services and SQL Server Reporting Services. Fast learning capability to understand the business and product viewpoint, make mapping to the technical needs. Familiarity and experience in design thinking techniques. Financial and business acumen with practical experience on manufacturing maintenance business and process. Strong experience with agile, DevOps ways of working and Value- driven prioritization and execution practices. Excellent communication, networking and stakeholder management skills. Leading virtual matrix technical team with outstanding emotional intelligence skills, able to motivate team, remove the impediment, build excellent collaboration and psychological safe environment, champion for teamwork At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers
Posted 3 months ago
7 - 10 years
13 - 17 Lacs
Bengaluru
Work from Office
JOB DESCRIPTION OVERVIEW OF THE COMPANY Under the FOX banner, we produce and distribute content through some of the world s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking . A SNAPSHOT OF YOUR RESPONSIBILITIES: Team Leadership: build and lead a team of exceptional engineers adept at building distributed micro services Ability to attract and hire top-notch Engineering talent for the organisation Help implement effective engineering processes and champion their adoption. Provide guidance and enables managers / supervisors to manage day-to-day tasks Manage up to 15 reports across multiple small teams Technical Vision: evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business. Leverage technical skills to successfully drive infrastructure & tool improvements for new products and existing processes and workflows Product Leadership: define and execute the road map by collaborating with partners in Product, Design and Operations. WHAT YOU WILL NEED B. Tech with 7-10 years of experience in the software industry. You have experience building and leading a team of exceptional engineers that deliver high-impact results. You have good ideas and can inspire the team to come up with better ideas. You can work through ambiguous requirements and make decisions to push forward. You have passion for building highly scalable solutions with flexibility factored in to make quick pivots as business evolves. You have a good grasp of technologies such as Java/Go and distributed/cloud development. You demonstrate excellent communication skills, both within the team, and across the organization. Experience managing teams in fast-paced environments, coupled with hands-on technical knowledge that enables you to provide insightful technical direction while staying connected to the code. ABOUT YOU Have Ownership - you feel ownership over everything you ship; youd never call code "done" until you re confident it s correct Passion - you pride yourself on efficient monitoring, strong documentation, and proper test coverage. You are excited to work with a modern technology stack, but you have demonstrable experience with a diverse pool of technologies Be a team player - you believe that you can achieve more on a team, that the whole is greater than the sum of its parts; you rely on others candid feedback for continuous improvement. Have an ability to make an impact - you seek new methods and tools to make great applications faster and better, both on the front-end and back-end Never stop learning - you expose yourself to the latest & great technologies and are continuously learning Be proactive - you discuss and make suggestions for process improvement on how to do things more efficiently Collaborate - you partner with a diverse group of professionals with different skills & disciplines across the organization to achieve a common goal Learn more about Fox Tech at We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off. to learn more about the diverse communities of people behind our brands. *Current Employees and Freelancers/Temps paid by FOX: Do not create an account or apply from the Foxcareers site. You must apply via the application on the internal Workday portal enabled via Okta.
Posted 3 months ago
8 - 11 years
35 - 40 Lacs
Chennai
Work from Office
The role is key to managing complex cross functional programs. You will work with product team, engineering team, engineers, and executives to deliver on high impact programs. Meet our team You will be part of the PMO team collaborating with DATA organisation leadership to execute the most impactful programs. Your way to impact Manages project schedules, budgets, and vendors while working with cross-functional engineering teams to bring a concept through the development lifecycle and driving software efforts using Agile software development principles. Delivers projects on time with attention to quality, closely collaborating with various cross-functional engineering and design teams, vendors, and contractors. Manages program through the program life cycle including program planning activities such as schedule development and tracking, resource allocation, gathering requirements and ensuring requirements gaps are identified and resolved, risk assessment and mitigation plans. Manages cross functional meetings with internal and external third-party suppliers or partners, manages operational aspects of the program and coordinates with product and technology management. In your day-to-day role you will be responsible for: Lead program planning for large complex programs Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations. Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion. Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion. Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product. Create and manage clear Gating Criteria with business partners for Go/No-go decisions. Work with product and engineering leaders to define program OKRs and have consistent way to manage and report. Ensure regular, active communication with adjacent programs and external stakeholders, including international regions. Identify program impediments and addresses including proper escalation to individuals/groups as needed. Lead program retrospectives and commitment to improvement on a regular cadence Advocate and manage program implementation according to PayPal s product lifecycle management. Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams. Lead effective program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies. Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule. What do you need to bring- Overall, 8 to 11 years of experience and 5+ years into program management. Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred. Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies Strong technical acumen and strong voice of the customer across the program delivery lifecycle. Good knowledge of project management process, project management software tools, templates and management techniques Experience with different software development methodologies including the agile development methodology such as Scrum Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
Posted 3 months ago
7 - 9 years
25 - 30 Lacs
Mumbai
Work from Office
Looking for an experienced Sales Director, highly self-discipline, result-oriented, team-player, strong sense of do-able and problem-solving, with proven record in developing enterprise business. Primary focus on large enterprise like Telco, and Data center / Cloud Service Provider / HPC business opportunities to promote Supermicro Edge Computing Solution. Identify and define the customer demands, work with internal team to deliver solutions to meet highest customer satisfaction with quality result. Approach and develop large enterprise direct account, Telco E-Commerce, Data center / Cloud Service Provider, HPC and related business opportunities to promote Supermicro Edge Computing solution. Create the quality pipelines with eco-system partners and promote company s products/solution/services proactively. Build-up and maintain long-term partnership and relationships with existing and new customers. Weekly update the progress and support needed. Essential Duties and Responsibilities: Primary focus on large enterprise like Telco, and Data center / Cloud Service Provider / HPC business opportunities to promote Supermicro Edge Computing Solution. Identify and define the customer demands, work with internal team to deliver solutions to meet highest customer satisfaction with quality result. Approach and develop large enterprise direct account, Telco E-Commerce, Data center / Cloud Service Provider, HPC and related business opportunities to promote Supermicro Edge Computing solution. Create the quality pipelines with eco-system partners and promote company s products/solution/services proactively. Build-up and maintain long-term partnership and relationships with existing and new customers. Weekly update the progress and support needed. Qualifications: Bachelor s degree and MBA preferred. Minimum 7+ years of sales and business development experience is desirable. Highly self-discipline, result-oriented, team-player, strong sense of do-able and problem-solving, with proven record in developing enterprise business.
Posted 3 months ago
8 - 12 years
35 - 40 Lacs
Chennai
Work from Office
Manages project schedules, budgets, and vendors while working with cross-functional engineering teams to bring a concept through the development lifecycle and driving software efforts using Agile software development principles Delivers projects on time with attention to quality, closely collaborating with various cross-functional engineering and design teams, vendors, and contractors Manages program through the program life cycle including program planning activities such as schedule development and tracking, resource allocation, gathering requirements and ensuring requirements gaps are identified and resolved, risk assessment and mitigation plans Manages cross functional meetings with internal and external third-party suppliers or partners, manages operational aspects of the program and coordinates with product and technology management Your day to day Lead program planning for large complex programs Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations. Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion. Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion. Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product. Create and manage clear Gating Criteria with business partners for Go/No-go decisions. Work with product and engineering leaders to define program OKRs and have consistent way to manage and report. Ensure regular, active communication with adjacent programs and external stakeholders, including international regions. Identify program impediments and addresses including proper escalation to individuals/groups as needed. Lead program retrospectives and commitment to improvement on a regular cadence Advocate and manage program implementation according to PayPal s product lifecycle management. Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams. Lead effective program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies. Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule. What do you need to bring- Overall, 8 + years of experience and 5+ years into program management. Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred. Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies Strong technical acumen and strong voice of the customer across the program delivery lifecycle. Good knowledge of project management process, project management software tools, templates and management techniques Experience with different software development methodologies including the agile development methodology such as Scrum Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
Posted 3 months ago
2 - 5 years
6 - 10 Lacs
Gurgaon
Work from Office
Were looking for a customer-focused individual to join our Technical Support Team. Youll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience. What Makes You a Great Fit: Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference. Relationship Builder: Youre great at building relationships and going the extra mile to get things done. Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs. Team Player: You work well with others and can also use your initiative. Key Responsibilities: Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services. Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets. Use service boards to prioritize workflow in line with customer Service Level Agreements. Support, coordinate, and build relationships with internal teams to achieve the best results for our customers. Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support, free breakfast & fresh fruit
Posted 3 months ago
8 - 10 years
10 - 12 Lacs
Coimbatore
Work from Office
Job Title EQX_Project Manager_Agile Responsibilities A day in the life of an Infosys Equinox employee: As part of the Infosys Equinox delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!We are looking for experienced Project Management Engineers who have the passion managing the Software Projects, in initiating to the delivery of the project from the biggest retail brands in the world. The ideal candidate will have a very strong knowledge on project management cycle and demonstrated experience in Software Project Management. Experience with e-commerce and mobile-commerce applications is desired. Technical and Professional Requirements: Primary skills:Agile Coach->Agile Management (Agile),Project management,Scrum Master Preferred Skills: Foundational->Development Methodology->Scrum Technology->Agile Management->Agile Management Tools->Agile Foundational->Project Management->Project Management Additional Responsibilities: Project Management fundamentals Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes. Knowledge of one or more programming languages; knowledge of architecture frameworks, and design principles; ability to comprehend & manage technology, performance engineering. Domain – Basic domain knowledge in order to understand the business requirements / functionality. Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters Good understanding of SDLC and agile methodologies is a pre-requisite Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements Bachelor of Engineering Service Line Equinox * Location of posting is subject to business requirements
Posted 3 months ago
5 - 8 years
7 - 10 Lacs
Bengaluru
Work from Office
Required Skills Technology | Cisco VoIP PABX Administrator - Level 2 Support Technology | Five9 CCaaS Administrator - Level 2 Support Technology | Fortinet VoIP Administrator - Level 2 Support Technology | Amazon Connect Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | VoIP Certifications / Avaya ACIS Core component / CCNP Collab / MS 720 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 3 months ago
7 - 12 years
9 - 14 Lacs
Bengaluru
Work from Office
Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | HPN R and S Expert - Level 3 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | Firepower Firewall Administrator - Level 2 Support Technology | Palo Alto Firewall Administrator - Level 2 Support Technology | Checkpoint Firewall Administrator - Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Posted 3 months ago
7 - 12 years
9 - 14 Lacs
Mumbai
Work from Office
Job Title (Job Code): Project Product Introduction Manager, Pr PI M ( IN-PI-03) PURPOSE OF THE JOB :- Manage the overall Project PI activities and in particular Reliability Growth to achieve Warranty closure. Supports the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer. Represents the PI function within the Project Core Team and in front of the customer. ORGANISATION :- Organisation structure (job belongs to..) Product Introduction Management of Site, Country, Cluster, Region or Platform Reports directly to: Head of PI Region / Cluster / Country / Site / Platform Other reporting to: Project Manager within project organization Direct reports: PI Customer Site Manager during the project Network & Links Internal Project Manager, Core Team members Participating Units and/or Subsystem Managers PI Customer Site team PI Support team RAMS team Project Engineering team Quality team (mainly PrQSM and SQ) Installation and Test & Commissioning team Internal Supplier representatives (Components/PU) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable) External Customer project representatives Customer site team Customer maintenance team (if not Alstom) External Suppliers Key accountabilities: Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1). Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables Manage the full Project Warranty Work Package Manage Reliability Growth with customer and internally (Kx, Field Modifications, ) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification) Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases Ensures that all PI related deliverables (during project reviews / DFQ) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customers infrastructure) Ensure adequacy of customer infrastructure to support PI intervention & activities Implement a incident management process to follow-up NCRs/8D with Quality Ensure closure of Open Items, the field modification/retrofits and reporting on same Manage project dedicated PI staff Ensure appropriate internal and external audits and assessments Ensure respect of AZDP and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for DIS) Ensures adequacy of supplier commitment with contractual warranty requirements Ensures supplier charge-back agreement and execution" Identify potential additional Services sales opportunities arising during warranty period Performance measurements: Achievement of contractual reliability (milestone) targets Achievement of contractual availability (milestone) targets Achievement of end of general contractual warranty on time Adherence to Warranty Budget Containment and solution of K1S/K2/K3 issues on time FQA Gate Review GO on time Audit results (internal and external) Customer satisfaction survey result MAIN REQUIRED COMPETENCES Educational Requirements Mandatory: (Post) Graduate in Engineering or Industrial (Internal Graduation (cadre interne in F) is acceptable) Internal EHS training English Desirable: Masters degree in Engineering Experience Mandatory: Project Execution (technical/industrial) Team management Product knowledge EHS knowledge/exposure Data analytics Desirable: Railway Safety/Product liability Field Experience RAM Problem Solving skills Engineering knowledge DFQ, Quality and Audit skills Customer contact Contract management
Posted 3 months ago
7 - 12 years
16 - 18 Lacs
Bengaluru
Work from Office
Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Nexus Switch Design SME - Level 4 Support Technology | ASA Firewall Expert - Level 3 Support Technology | Cisco WLAN Expert - Level 3 Support Technology | Meraki WLAN Expert - Level 3 Support Technology | F5 NLB Expert - Level 3 Support Technology | Versa SDWAN Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: (1) Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. (2) Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 3 months ago
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