181 Technology Management Jobs - Page 3

We are seeking a Senior Manager - Technology with expertise in s ystems integration, ERP systems, and digital transformation in the EdTech or education sector. The ideal candidate will lead technology initiatives, ensure seamless integration across platforms, and drive innovation in enterprise solutions for education management. Key Responsibilities: Technology Integration & ERP Management: 1. Lead and manage system integration projects across various platforms, including ERP systems, Learning Management Systems (LMS), and Student Information Systems (SIS). 2. Oversee the implementation, customization, and optimization of ERP solutions to streamline institutional processes. 3. Ensure seamless data flow and interoperability between different systems through API integrations, cloud solutions, and third-party applications. 4. Maintain data security, compliance, and scalability across all platforms. Solutions & Digital Transformation: 1. Drive technology adoption in education management by integrating ERP, LMS, and digital education tools. 2. Work closely with academic and operational teams to develop scalable and innovative tech solutions. 3. Optimize user experience by ensuring a well-connected digital ecosystem for students, faculty, and administrators. Project & Stakeholder Management: 1. Lead a team of developers, engineers, and tech consultants for end-to-end solution delivery. 2. Collaborate with internal and external stakeholders to align technology goals with business objectives. 3. Manage budgets, timelines, and vendor relationships for technology projects, including ERP and system integrations. Performance & Continuous Improvement: 1. Monitor ERP system performance, troubleshoot issues, and optimize technology infrastructure. 2. Stay updated with emerging EdTech and ERP trends, ensuring the company remains at the forefront of innovation. 3. Implement best practices for scalability, security, and system reliability. Key Requirements: Experience 8+ years in technology leadership, system integration, and ERP implementation, preferably in the EdTech or education sector. Technical Expertise: Strong knowledge of ERP systems (SAP, Oracle, PeopleSoft, or similar), APIs, cloud computing, database management, and enterprise integrations. Leadership Skills: Proven ability to lead teams, manage projects, and drive digital transformation. Problem-Solving: Hands-on approach to troubleshooting, optimizing systems, and implementing tech solutions. Education Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.ApplySaveSaveProInsights

We are seeking a Senior Manager - Technology with expertise in s ystems integration, ERP systems, and digital transformation in the EdTech or education sector. The ideal candidate will lead technology initiatives, ensure seamless integration across platforms, and drive innovation in enterprise solutions for education management. Key Responsibilities: Technology Integration & ERP Management: 1. Lead and manage system integration projects across various platforms, including ERP systems, Learning Management Systems (LMS), and Student Information Systems (SIS). 2. Oversee the implementation, customization, and optimization of ERP solutions to streamline institutional processes. 3. Ensure seamless data flow and interoperability between different systems through API integrations, cloud solutions, and third-party applications. 4. Maintain data security, compliance, and scalability across all platforms. Solutions & Digital Transformation: 1. Drive technology adoption in education management by integrating ERP, LMS, and digital education tools. 2. Work closely with academic and operational teams to develop scalable and innovative tech solutions. 3. Optimize user experience by ensuring a well-connected digital ecosystem for students, faculty, and administrators. Project & Stakeholder Management: 1. Lead a team of developers, engineers, and tech consultants for end-to-end solution delivery. 2. Collaborate with internal and external stakeholders to align technology goals with business objectives. 3. Manage budgets, timelines, and vendor relationships for technology projects, including ERP and system integrations. Performance & Continuous Improvement: 1. Monitor ERP system performance, troubleshoot issues, and optimize technology infrastructure. 2. Stay updated with emerging EdTech and ERP trends, ensuring the company remains at the forefront of innovation. 3. Implement best practices for scalability, security, and system reliability. Key Requirements: Experience 8+ years in technology leadership, system integration, and ERP implementation, preferably in the EdTech or education sector. Technical Expertise: Strong knowledge of ERP systems (SAP, Oracle, PeopleSoft, or similar), APIs, cloud computing, database management, and enterprise integrations. Leadership Skills: Proven ability to lead teams, manage projects, and drive digital transformation. Problem-Solving: Hands-on approach to troubleshooting, optimizing systems, and implementing tech solutions. Education Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.ApplySaveSaveProInsights

About This Role About BlackRock Global Markets & Index Investments (BGM) BGM is at the heart of BlackRocks investment platform, bringing together Index Investments, Cash Management, Global Trading, ETF Markets, Securities Lending, and Financing & Financial Resource Management to provide clients with superior market access and index investment outcomes, BGM Data & Analytics Become a pivotal force in redefining BGM and BlackRock's engineering landscape as a senior in-business technology leader on the BGM Data & Analytics team, BGM Data & Analytics (part of BGM Platform & Markets Strategy), builds technical solutions that empower all business lines across BGM We are based in San Francisco, London, New York, Budapest, Gurgaon & Mumbai, This outstanding opportunity enables you to help craft the future of our India BGM presence & the financial technology that powers our markets & investments platform driving innovation and excellence across the region The successful candidate will have two focus areas: (1) lead the Data & Analytics engineering function across Mumbai and Gurgaon, and (2) provide Enterprise Leadership for all BGM teams in India, You should be Someone who is adept at forming lasting and positive relationships and building and maintaining a strong on-the-ground culture and identity, A strong leader & manager of technical team leads, who can foster connectivity across offices & teams, including the integration between India talent and their global counterparts, Able to rapidly accumulate a capable level of understanding across multiple lines of business while balancing this with excellent technical knowledge, Capable of supervising the architecture, design, and development of software applications & data systems across multiple teams, Coordinate culture, connectivity, and local oversight for all BGM India Build local community, connectivity, and engagement for BGM team members while building/reinforcing BLK and BGM culture in India, Be a career champion for BGM India teams, supporting regional talent development, Represent BGM teams to senior leadership on their needs, perspectives, and experiences; be responsible for local initiatives & governance, Do you have these crucial skills 15+ years of Software Engineering or Technology Management A consistent track record of leading large-scale technology projects in the financial sector, A passion for Financial and Capital Markets and having a keen curiosity to understand the business domains, Ability to inspire & encourage others to achieve shared goals Effective communicator with expertise in "leading through influence" across a large organization, If you do, then we want you to apply! We value Bachelors degree in Computer Science, Engineering, Finance, Economics, or a related field A Masters degree or equivalent experience is a plus, Extensive knowledge of standard methodologies for Software Engineering, Strong experience with financial data analytical systems, At BlackRock, we empower millions of investors, and your leadership will help in advancing our mission while collaborating with a global network of outstanding professionals, Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about, Our hybrid work model BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week Some business groups may require more time in the office due to their roles and responsibilities We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock, About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being Our clients, and the people they serve, are saving for retirement, paying for their childrens educations, buying homes and starting businesses Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress, This mission would not be possible without our smartest investment the one we make in our employees Its why were dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive, For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: linkedin /company/blackrock BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law,

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | HPN R and S Expert - Level 3 Support Technology | Nexus Switch Expert - Level 3 Support Technology | Firepower Firewall Expert - Level 3 Support Technology | Palo Alto Firewall Expert - Level 3 Support Technology | Checkpoint Firewall Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Juniper R and S Administrator - Level 2 Support Technology | Sophos Administrator - Level 2 Support Technology | Sonicwall Administrator - Level 2 Support Technology | Fortigate Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Cisco VoIP PABX Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | CCNA Collab / ACSS / VoIP Certification Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Looking for someone who will be managing the whole Team & Office in Kolkata for day to day activities like engaging the staff, Making organizational change, bringing in new procedure etc & will be reporting to Global Head.

Skill required: Tech for Operations - Program Project Management Designation: Program & Project Mgmt Assoc Director Qualifications: Any Graduation Years of Experience: 18 to 28 years What would you do? Education:oBachelor's degree in Business Administration, Supply Chain Management, Information Technology, or a related field. Master's degree or relevant certifications (e.g., CIPS, PMP) is a plus. Experience:o25+ years of experience in Strong Program Management of Global Procurement Technology Projectso8+ years of experience in procurement, with at least 5 years of hands-on experience in procurement technology management or procurement systems integration.oProven experience in implementing, managing, and optimizing procurement technology solutions (e.g., SAP Ariba, Oracle Procurement, Coupa, Jaggaer).oExperience working with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and integrating with third-party procurement systems.oStrong experience in data analytics and the ability to derive actionable insights from procurement data. Skills and Competencies:oStrong knowledge of procurement processes, including sourcing, supplier management, contract management, and purchase-to-pay (P2P) systems.oDeep understanding of procurement technologies and how they integrate with other business systems.oAbility to drive change and digital transformation across a global procurement function.oStrong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.oExcellent vendor management and negotiation skills.oStrong leadership skills, with the ability to mentor and develop teams.oExceptional communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels. Technical Skills:oFamiliarity with procurement technologies (SAP Ariba, Coupa, Oracle Procurement, etc.) and e-sourcing tools.oExperience with system integrations, APIs, and data management tools.oFamiliarity with cloud-based solutions and emerging technologies in procurement (e.g., AI, blockchain, robotics).oProficiency in Microsoft Office Suite (Excel, PowerPoint, Word), and data analytics tools (e.g., Power BI, Tableau). What are we looking for? Desired Attributes: Strong business acumen and the ability to align technology solutions with business strategies. Results-oriented, with a focus on driving continuous improvement and delivering tangible business value. Adaptable and able to thrive in a fast-paced, evolving global environment. Passion for innovation and a drive to stay ahead of industry trends in procurement and technology. Skills and Competencies:oStrong knowledge of procurement processes, including sourcing, supplier management, contract management, and purchase-to-pay (P2P) systems.oDeep understanding of procurement technologies and how they integrate with other business systems.oAbility to drive change and digital transformation across a global procurement function.oStrong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.oExcellent vendor management and negotiation skills.oStrong leadership skills, with the ability to mentor and develop teams.oExceptional communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels. Roles and Responsibilities: 1. Strategic Leadership in Procurement Technology:o Develop and execute the procurement technology strategy, ensuring alignment with the organization's overall business goals and objectives.o Lead the implementation of innovative technology solutions to streamline procurement processes, improve efficiency, and drive digital transformation within the procurement function.o Create and maintain a technology roadmap to support the evolving needs of the procurement function, ensuring future scalability and adaptability.2. Technology Integration and Optimization:o Oversee the integration of procurement technology platforms (e.g., e-sourcing, contract management, supplier relationship management) with enterprise resource planning (ERP) systems and other business applications.o Manage the optimization of existing procurement technologies to ensure seamless operations, improved user experience, and enhanced data visibility.o Collaborate with IT and external vendors to ensure the smooth deployment of new technology solutions.3. Data Management and Analytics:o Leverage data analytics to generate insights into procurement performance, supplier behaviors, and spend trends.o Drive the adoption of data-driven decision-making within the procurement team by implementing advanced analytics tools and dashboards.o Establish data governance and ensure that data integrity, accuracy, and security are maintained across procurement systems.4. Vendor Management and Relationship Building:o Establish and maintain strong relationships with technology vendors, ensuring that contracts, service level agreements (SLAs), and support agreements meet organizational needs.o Lead the evaluation, selection, and negotiation of technology vendor contracts, ensuring cost-effectiveness and alignment with procurement objectives.5. Cross-Functional Collaboration:o Work closely with procurement teams, IT, finance, and supply chain functions to ensure the integration of technology solutions into business processes and that stakeholder needs are addressed.6. Process Improvement and Automation:o Identify opportunities to automate and streamline procurement processes using technology to reduce manual intervention 7. Risk Management and Compliance:o Ensure procurement technologies are compliant with relevant regulations (e.g., data privacy, security standards) and that any legal requirements are met.8. Leadership and Team Development:o Lead, mentor, and develop a high-performing procurement technology team, fostering a culture of innovation and continuous learning.o Ensure that team members have the necessary training and skills Qualifications Any Graduation

Overview In this role, We are seeking a Associate Manager Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to enhance operational excellence. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Support the standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Manage and support DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Assist in real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Contribute to the development and enforcement of governance models and operational frameworks to streamline service delivery and execution roadmaps. Assist in proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Support DataOps and SRE operations, assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives. Assist in implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs. Contribute to process standardization and automation efforts, improving service efficiency and scalability. Collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs. Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity. Support continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies. Assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement. Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams. Provide operational support for cloud infrastructure and data services, ensuring high availability and performance. Document and enhance operational policies and crisis management functions, supporting rapid incident response. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Assist in team development efforts, fostering a collaborative and agile work environment. Adapt to changing priorities, supporting teams in maintaining focus on key deliverables. Qualifications 6+ years of technology experience in a global organization, preferably in the CPG industry. 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations. 3+ years of cross-functional IT experience, working with diverse teams and stakeholders. 12 years of leadership or coordination experience, supporting team operations and service delivery. Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences. Customer-focused mindset, ensuring high-quality service and responsiveness to business needs. Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment. Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation. Ability to drive operational stability, supporting proactive issue resolution and performance optimization. Strong analytical and problem-solving skills, with a continuous improvement mindset. Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions. Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices. Familiarity with data acquisition, cataloging, and data management tools. Strong organizational skills, with the ability to manage multiple priorities effectively.

Welcome to a new and exciting role at Husqvarna Group, where your passion for AI can truly make a difference. Here, w e re driving AI innovation with visible, business-focused applications that are transforming how we work. We re shaping the future of innovation - and now we want you to be a part of it. About the role: As our new AI Cloud Solution Architect, you ll be at the heart of our AI transformation, responsible for developing and implementing strategies and guidelines for AI architecture. Your role will be central in building the bridge between innovative technology and everyday application, and you ll collaborate across departments, to ensure our teams are equipped and confident in leveraging AI solutions. As part of a cross-functional team, you ll work closely with key stakeholders to deliver innovative, practical solutions. Our agile approach ensures that every project is hands-on, relevant and focused on real business needs. You ll be a part of building AI applications that are scalable, impactful, and tailored to Husqvarna s specific challenges. What You ll Do: Design and implement scalable AI solutions on cloud platforms, primarily focusing on Microsoft Azure. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Lead the architecture, design, and deployment of AI and machine learning solution and tools in collaboration with AI Domain Architect, Cloud Center of Excellence, Enterprise Architecture and AI Innovation & Research teams and based on reference architectures and development guidelines. Provide mentorship and guidance to development and engineering teams on best practices. Define the overall vision and roadmap for integrating AI and machine learning into business processes from cloud adoption perspective. Ensure the integration of AI solutions with existing systems and data sources. Ensure AI solutions comply with data privacy regulations, ethical AI guidelines, and organizational standards. Stay updated with the latest trends and advancements in AI and cloud technologies. Collaborate with vendors and partners to deliver solutions that meet customer needs. Who You Are: As the natural team player you are, you thrive on building strong relationships. You have great service, leadership and communication skills, and shine when it comes to solving problems and making reliable decisions. Ability to work independently and as part of an agile team working in Scrum like style. Efficient in prioritization and time management, you work seamlessly with cross-functional teams and stakeholders. Self-driven and curious, you bring an innovative approach to new technologies , especially AI and understand relevant cloud trends. Your eagerness to learn keeps you current with industry trends. Balancing long-term goals with short-term needs, you drive success and innovation, and with a proactive mindset, you continuously push the boundaries of what s possible. Your Qualifications: Minimum of 8 years of hands-on experience in Microsoft Azure Cloud and end-to-end development and delivery of IT solutions, with a particular recent emphasis on data and AI. Experience in designing and building cloud application solutions, especially based on Azure Cloud components like: Azure Load Balancer, Application Gateway, Front Door, Application Services. Experience with deploying Gen AI solutions with particular emphasis on e.g. semantic search, indexing, chunking, embedding, graph databases, vector stores, etc. Good understanding of Azure Network components. Knowledge about building Azure solutions as per security best practices. Knowledge and experience with Azure Landing Zone, Well Architected Framework. Enterprise-scale technical experience with cloud infrastructures, architecture designs, database migrations, and technology management. Expertise in data analytics and AI platform cloud solutions in Azure including big data, advanced analytics, data governance, data engineering, data science, machine learning, and (generative) artificial intelligence. Education and Experience: Bachelor s / masters degree in computer science , Software Engineering, or a related field. Relevant years of experience in AI (including Gen AI) , machine learning, and cloud solution architecture. Relevant certifications in Microsoft Azure and AI technologies are a plus. Experience leading and collaborating on cross-functional projects to build products and address concerns in a collaborative and timely fashion. Location: Location for this position is in Mumbai, India. But, with our hybrid working environment, youll have the flexibility to work both onsite and remotely, promoting work-life balance for all team members. We meet in the office at least 2-3 days a week (50%).

Skill required: Tech for Operations - Artificial Intelligence (AI) Designation: AI/ML Computational Science Assoc Dir Qualifications: Any Graduation Years of Experience: 18 to 28 years What would you do? Join Accenture as a leader in the Intelligent Automation practice, driving high-impact automation initiatives that transform our clients' businesses. These roles are ideal for seasoned leaders (20 - 25 years of experience) with expertise in delivery leadership, business development, capability building and asset development across Intelligent Automation, AI/ML, Hyperautomation, Generative AI, Agentic AI and other emerging technologies. What are we looking for? 1. 20-25 years of progressive experience in Business Technology Management & Intelligent Automation, with deep expertise in delivery leadership, business development, capability building and offering development.2. Proven ability to drive large-scale automation implementations, manage CXO-level relationships and sell intelligent automation-led transformation solutions.3. Strong experience in automation technology stacks, including RPA (UiPath, Automation Anywhere, Blue Prism, Power Platform), and exposure to AI/ML, Hyperautomation, Generative AI, Agentic AI, and more.4. Expertise in offering development, sales pitches, collateral building, and go-to-market strategies, with a track record of successful sales and solutioning initiatives.5. Engineering degree from a top-tier institute + MBA from a premier business school. Experience with prestigious global professional services firms is highly preferred. Roles and Responsibilities: 1. As an Intelligent Automation Associate Director you will Lead Intelligent Automation Delivery – Oversee multiple automation projects, ensuring high-quality execution, client satisfaction and successful outcomes, while managing stakeholder expectations, project timelines and delivery-led sales.2. Drive Business Development & Sales – Lead automation-led sales pursuits, leveraging Accenture's credentials to create compelling proposals, develop sales collaterals and drive cross-sell & up-sell opportunities.3. Develop & Upskill Internal Capabilities – Establish a continuous skill advancement process, upskilling teams in advanced RPA and next-gen automation technologies like AI/ML, Hyperautomation, Generative AI and Agentic AI to stay ahead of industry trends and client needs.4. Lead Asset & Framework Development – Develop reusable automation tools, frameworks and accelerators, driving efficiency, scalability and differentiation.5. Shape & Socialize Intelligent Automation Offerings – Define, design and develop "What-Why-How-Commercials" pitches to socialize new offerings with external clients and Accenture's internal stakeholders. Drive outreach, adoption and value realization.

As a Technical Design Lead you take accountability and responsibility for upholding the integrity and quality of the technical designs of KONE IT AWS across their lifecycle. You guide teams to ensure that the technical designs and configurations are not only fit for purpose, but also continuously optimized and future proof. Technical Design Lead collaborates both with their own team and other relevant teams and ensures that planned changes are implemented in technically correct way. They validate and approve the technical designs during the incremental product development. Taking a lifecycle view, Technical Design leads play an active role in identifying opportunities to improve service performance and resolving critical situations in production. Technical Design Lead provides crucial hands-on support to platform and product owners on technical matters including, for example, identifying and resolving technical dependencies and identifying and addressing technical debt in the platforms and products. The position is based in Chennai or Pune, India and will report to the Platform Manager, Data Center & Cloud Platforms. Main responsibilities Collaborate with product owners and team members to clarify proposed changes to IT products and platforms from a technical point of view. Bring the technical perspective during backlog refinement and prioritization, including scoping technical changes and estimating their complexity and efforts. Ensure the integrity and quality of technical designs throughout the lifecycle of IT products and platforms. Create fit-for-purpose technical designs to implement prioritized backlog items, ensuring non-functional requirements are addressed. Maintain alignment of technical designs with applicable quality and compliance standards, including cybersecurity and data models. Responsible for keeping the complexity of technical designs low, by for example, minimizing custom implementations and actively promoting out of the box functionality where applicable. Plan and implement technical dependencies between IT products and platforms in accordance with agreed architecture guidelines. Review, validate, and approve technical changes, providing required technical guidance to team members. Ensure adherence to applicable agile processes within teams, such as Develop & Release, Govern Architecture, and Govern Quality. Proactively identify improvements to performance and eliminate technical debt in IT products and platforms. Support Operations teams in addressing critical operational issues. Responsible for technology management activities and supporting activities related to technical health checks, upgrades and maintenance of the technical elements of the IT products and/or platforms throughout their lifecycle. Maintain up-to-date technical documentation, including technical design specifications, and ensure overall quality of technical documentation. Promote DevOps ways of working within the product team and improve DevOps maturity capabilities and agile ways of working. Professional Requirements: Functional and architectural understanding of IT products, platforms and related technologies. Deep experience in AWS. Experience with DevOps practices such as CI/CD, release governance, and monitoring techniques. Familiarity with modern technologies, design and development tools, and automation techniques. Experience with AWS cloud networking. Lean and agile ways of working. Familiarity with IT product management practices. Communication and networking skills in a global environment. Entry-Level Requirements: Educational qualifications (e. g. , BE, BTech, MCA). At least 9-12 years of experience in developing and/or supporting IT solutions and platforms, preferably in relevant technology areas. Demonstrated experience working in a global context.

Cash Application - Analyst About Us Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Job Location: Hyderabad (Work from office) Job Timing:- 5.30 PM to 2.30 AM IST Experience:- 3+ yrs in cash application Responsibilities: Reviews and approves entries, transactions, reconciliations, and/or reports. Ensures compliance to accounting and finance principles, policies, processes, controls, and contract documents. Processes and prepares most complex cash application transactions and related matters within the assigned functional group, provides the daily cash reconciliations to Treasury and Business units. Processes and prepares most complex transactions and invoicing with the assigned functional group, process or specific business unit. Trains and mentors new and/or more junior level employees. Manages Issue Resolution cases. Works on New Transitions. Helps with the Billing preparations on complex issues. Responsible for Maintaining various reports and ensure timely updates. Prepares/overviews process metrics and KPIs. Inculcates quality focus on all activities, continuous improvement and process improvement ideas. Conducts investigations and root cause analysis. Works across multiple processes as required, within the workgroup. Job Skills & Qualifications: Graduate/Post Graduate in Commerce/Finance With a minimum of 3+ years of working experience Cash Applications. Working Knowledge of ERP (Dynamics 365 ) will be an added advantage Knowledgeable in basic accounting. Computer skills and familiarity in Excel and MS application Good communication skills both written and verbal.

Role & responsibilities Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Work Location : Chennai Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent Interested candidates can apply to kinnera259@gmail.com Regards, HR Manger

Essential Job Functions: Manage or lead teams responsible for infrastructure services and oversee their daily activities. Support in the development and execution of infrastructure strategies and projects. Monitor and maintain the performance, availability, and security of infrastructure systems. Collaborate with other teams or customers to understand and address their infrastructure needs. Implement and adhere to infrastructure best practices and standards. Act as a point of contact for resolving infrastructure-related issues and incidents. Assist in creating and maintaining infrastructure documentation. Participate in optimizing resource allocation for infrastructure projects and initiatives. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role Proven experience in infrastructure technology management Proficiencies in project management and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Leading multidisciplinary projects within IT Service Delivery. Estimating timelines, measuring risk and devising mitigation strategies for identified risks. Drawing up project plans that will support the delivery of the various IT projects being undertaken. Maintaining project plans, updating and tracking progress against the baseline and manage the timely delivery of the projects. Liaising with third party project implementation partners & internal team to ensure successful delivery of external solutions. Undertaking project closure as per the IT project management approach. Directing and motivating the project team as appropriate. Managing expectations for the delivery of the project and escalating issues on deadlines as early as possible senior management to enable appropriate corrective action to be taken. Keeping abreast of new and emerging technologies, and other developments in the current area of work. Release Management within IT; understanding dependencies between different releases and liaising with other IT team to facilitate resolution where conflicts occur. Facilitating the management of the portfolio of IT projects. This includes identifying dependencies between projects, particularly in respect of resources, and the reporting of programme level issues and risks. MUST TO HAVE Excellent client-facing and internal communication skills . Excellent written and verbal communication skills. Matured enough to handle business queries, can drive new initiatives and good in team building. Ability to work with external partners under tight deadlines - planning, prioritising, and controlling project workload. Ability to be flexible and work analytically in a problem-solving environment. FUNCTIONAL COMPETENCIES A university degree with solid technology and Business Management experience. Postgraduate in preferably technical or business streams (Engineering/MBA Finance/CA/ICWA/CFA). 5+ years’ experience in IT project management. Experience with Product Organizations will be preferred. Domain knowledge in renewable energy is a plus.

Essential capabilities (core) Ability to lead teams Ability to manage financials and project plans Understanding of Agile methodologies and an ability to apply these in practise. A solid understanding in project management methodologies, tools and processes across the project lifecycle, in particular the Project Management Body of Knowledge Advanced and confident communication skills and the ability to liaise with senior business and technology management Influencing and negotiation skills Ability to work under pressure in order to meet deadlines without compromising on quality PMP Certified, FinTech Domain Knowledge, Task Master. Mandatory Competencies Delivery Management - Project Manager At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

KPMG India is looking for Manager - Government Technology to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

What you will do In this vital role you will be a member of the Transformation Analytics team, supporting Amgens Technology & Workforce Strategy. We are seeking a highly motivated leader who will maximise financial and data analytics with critical thinking to enable enterprise-wide workforce transformation by connecting data across our people, finances and capabilities to enable business insights and decisions. In this role, you will lead and supervise an Analytics pod consisting of 1-3 junior resources. You will be responsible to deliver critical analytics and insights throughout the value journey, including developing resource, financial and capability baselines, developing taxonomies, analytics data packs, business cases, value confirmation and value realization. In addition, you will collaborate with our Technology teams to support ongoing automation and continuous improvement. Ultimately, you will lead a team that will enable development of a sustainable platform for ongoing transformation. The ideal candidate will leverage their analytical acumen to challenge the status quo, drive continuous improvement, and embed digital ways of working into our end-to-end processes. Team Leadership : Lead a small pod of 1-3 analysts to support key deliverables below Lead development of deliverables for workforce strategy : Lead team to deliver financial and data analyses across baselining, case, value confirmation, value extraction and value realization. Collaborate with cross-functional global teams to ensure accurate analytics and insights delivery operating in the "following-the-sun" model Activity-Based Cost Analysis : Lead analyses of total workforce spend and allocation. Recommend strategic cost-saving initiatives and optimizations based on analysis findings. Vendor Analysis : Lead evaluation of vendor performance and impact on organizational efficiency. Develop strategies for vendor optimization and cost management. Opportunity Analysis : Lead identifying and prioritizing areas of opportunity across the organization. Collaborate with cross-functional teams to implement organizational improvements. System Updates & Scenario Modeling : Lead teams in integrating data across multiple systems and functions, to help optimize data and financial models that support key processes across the value journey of our transformation. Help ensure central systems and scenario modeling tools are updated with accurate data and assumptions. Lead the development of new modeling tools to enhance predictive capabilities. External Market Analysis : Direct the analysis of external market trends and their impact on workforce strategy. Provide strategic recommendations based on market insights to drive organizational competitiveness. Job Responsibilities: Supervise small team focused on the development of comprehensive resource and financial analyses for Tech and workforce strategy program Lead reporting of insights on Tech & Workforce Strategy program Manage creation of complex cases, incorporating multiple data sources Manage data validation of the Value Confirmation analysis, review executive summary outputs Direct teams in identifying and reconciling deviations from the approved case Lead analysis efforts to optimize workforce and resource allocation, driving efficiency across the business Lead development of models for long-term planning and decision-making, ensuring strategic alignment Facilitate data integration across multiple teams to ensure insights are aligned with business priorities and performance objectives Provide guidance for design and implementation of automated data workflows for complex datasets, collaborating with business and IT teams to expand automation and integrate with existing systems Collaborate with cross-functional global teams to ensure accurate insights delivery, operating in the "following-the-sun" model Interact with various finance and resource planning groups across Amgen to understand impact to budget/long range plans Influence cross-functional partners to demonstrate single source of truth of transformation data being built in OPI&A (Organization planning, insights & analytics) What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 2 years of Data Analytics / Finance experience OR Masters degree and 8 to 10 years of applicable experience OR Bachelors degree and 10 to 14 years of data science, finance, business, statistics, applied mathematics, business analytics, engineering, computer science or related field experience OR Diploma and 14 to 18 years of Data Analytics, Science & Technology Management or Finance experience 4+ years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources Leader who can connect the dots across matrixed organization Proficiency in Microsoft Excel Passion for data exploration & visualization and building narratives to drive data-driven business transformation Intellectual curiosity, with ability to learn new concepts, and methods. Energy for applying technical skills to solving complex business problems with elegant data analyses and Digital Products Experience working in highly collaborative cross-functional environments Proficiency in financial modeling, data analytics and business intelligence tools Understanding of financial data and systems Preferred Qualifications: Masters degree in finance, data science, business, sciences statistics, data mining, applied mathematics, business analytics, engineering, computer science or related field, or Chartered Accountant and 6-8 years of relevant experience in consulting and/or financial planning & analysis (MBA Preferred) Mastery of complex financial modeling (Excel) 4+ years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources Understanding of global Finance, HR & Procurement systems and data Understanding of HR/Procurement/Global Sourcing operations Experience in budgeting, forecasting, and strategic planning Understanding of impacts of business decisions to financial statements (P&L, B/S, Cash Flow) Understanding of / experience in the Bio-Pharmaceutical industry Business transformation experience involving recent technology advancements Prior multinational corporate experience (capability center or other) Experience with Oracles Hyperion/EPM, SAP, Anaplan, PowerBI / Tableau Familiar with scripting languages like SQL or Python, and AWS services like S3 and Redshift Experience with data analysis, data modeling, and data visualization solutions such as Tableau, Alteryx, Databricks, PowerBI Experience performing data analysis across one or more areas of the business to derive business logic for data integration Experience working with business partners to identify complex functionality and translate it into requirements Experience in preparing executive communication to include written and oral presentations. Experience in financial planning, analysis, and reporting, ERP systems and financial software Soft Skills: Effective communication and people skills. Elevated level of integrity and ethical standards. Problem-solving and critical thinking capabilities. Ability to influence and lead change. Adaptability to a dynamic and challenging environment.

Job Title: Tech Delivery - Technical Program Manager (TPM) Location: Bangalore, India About Us Role Summary We re looking for a proactive and driven Technical Program Manager (TPM) to join our dynamic customer delivery team in Bangalore. In this pivotal role, you ll a) participate in solutioning during presales b) own delivery of multiple projects during implementation c) maintain post product support of assigned customers and d) look at avenues to add value/expand Nurix solutions in customer portfolio. If you thrive in a fast-paced environment and are excited to be part of the GenAI transformation, this is your opportunity to shine. Key Responsibilities Program Delivery : define and document detailed project plans and requirements own technical design, architecture, and implementations for successful project delivery coordinate deployment, testing and successful rollout of customer solutions point of contact for customer during the project lifecycle (earn customer trust) status reporting tracking Pre-Sales solutioning : Participate in solutioning during pre-sales. Be an expert in Nurix AI agents (demo, solution discovery) Post Go Live support : coordinate resolution RCA of post-go Live issues within agreed SLAs Expand footprint : be a trusted advisor to customers in AI solutioning. Look for avenues to expand Nurix footprint in customer ecosystem Collaboration : Partner with the a) product engineering teams to deliver right solutions and b) sales team to drive successful closure Reporting invoicing : track usage of Nurix solution and report out for invoicing customer per agreed frequency Qualifications Experience : Minimum of 4 years in implementation / delivery / management of technical projects. Custom AI experience a plus Education : Bachelor s Degree in computer sciences, software engineering, technology management, or related field Skills : Strong communication and interpersonal skills Proven experience with presales solutioning and delivery Expertise in managing implementation of multiple projects Ability to learn quickly in ever evolving AI space Understanding of Tools like Jira etc. Strong understanding of Devops, Scrum etc. What We Offer A vibrant and dynamic work environment fostering professional growth and innovation. Competitive compensation and performance-based incentives. A front-row seat in the GenAI revolution, working with a team of passionate, like-minded innovators.

Job Description : Plan, manage, and support the transition from SAP PI/PO to SAP BTP Integration Suite. Multiyear experience with SAP PI/PO , ALE/IDOC, RFC, WebServices, AIF and SAP BTP CPI, API Mgmt, Event Mesh Strong knowledge with Integration into at least one SAP Cloud Solution like ARIBA, SuccessFactors/HCM Ability to design and implement integration scenarios involving OnPremise and Cloud components Knowledge in SAP Performance/Workload analysis, memory configuration, operations system and DB/SQL performance Ability to drill down into technical issues and solve complex and detailed problems Ability to deliver clear, concise presentations and present complex information in a clear and precise manner Excellent verbal and written communication skills in German and English SAP Integration Technology design and implementation experience or support experience

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | Cisco ACI Expert - Level 3 Support Technology | Fortigate SDWAN Expert - Level 3 Support Technology | Cisco DNAC Expert - Level 3 Support Technology | Viptella SDWAN Expert - Level 3 Support Technology | Riverbed SDWAN Administrator - Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - NSE7 / CCIE-Data Center / DNAIE / ENSDWI Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | HPN R and S Expert - Level 3 Support Technology | Nexus Switch Expert - Level 3 Support Technology | Firepower Firewall Expert - Level 3 Support Technology | Palo Alto Firewall Expert - Level 3 Support Technology | Checkpoint Firewall Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

• Allocate and prioritize resources across POG and technology initiatives, balancing strategic and tactical demands • Serve as a Subject Matter Expert in Shelf IQ and JDA for the CL COE and CL Field Teams Required Candidate profile Strong understanding of category management principles and demonstrated expertise in planogram creation and space management. Advanced knowledge of JDA and Shelf IQ.

Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Nexus Switch Design SME - Level 4 Support Technology | ASA Firewall Design SME - Level 4 Support Technology | Cisco WLAN Design SME - Level 4 Support Technology | Meraki WLAN Design SME - Level 4 Support Technology | F5 NLB Design SME - Level 4 Support Technology | Versa SDWAN Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: (1) Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. (2) Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process