3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: At PhonePe, you will be responsible for designing process flows for both manual and automated customer experience (CX) channels. You will analyze customer and developer journeys, build SOPs and support playbooks, and continuously improve processes to enhance metrics like CSAT and AHT. Collaboration with cross-functional stakeholders and content building for CX assets will also be key aspects of your role. Key Responsibilities: - Design process flows for manual CX channels such as Agent desk - Design process flows for automated CX channels like Bot, IVR, and Self serve - Streamline existing processes to improve metrics like CSAT, AHT, and Escalations - Conduct VOC analysis, RCA...

Posted 5 days ago

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Talent Acquisition Director RSM US LLP

15.0 - 19.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Talent Acquisition Director at RSM, you will lead and direct a high-performing team of talent acquisition professionals across all Lines of Business within RSM USI. You will collaborate closely with internal stakeholders and external partners to drive forward-thinking recruitment strategies, ensuring a consistent supply of top-tier talent to meet the business needs. Key Responsibilities: - Enable a team of talent acquisition professionals to execute the vision and strategy to meet the needs of the Line of Business (LOB). - Develop a high-performing TA team, drive and implement forward-thinking TA strategies. - Ensure a uniform and consistent focus on operational excellenc...

Posted 5 days ago

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Director - Product Onboarding (FinTech) NASDAQ

15.0 - 20.0 years

0 Lacs

karnataka

On-site

In this role at the FINTECH arm of Nasdaq Technology, you will be leading the Product Onboarding and Training team of Client Experience. Your main responsibility will be to create a positive first impression with clients/prospective clients by guiding them through the Business Configuration and Training services for Nasdaq's clients. Your team will be involved in configuring business rules in Nasdaq systems, supporting clients through delivery projects, and providing training on system usage. You will recruit and manage a team of professionals, lead workshops, design training materials, and participate in requirements discussions. **Key Responsibilities:** - Recruit and lead a team of highly...

Posted 2 weeks ago

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Revenue Analyst Leap Finance

12.0 - 16.0 years

0 Lacs

karnataka

On-site

Role Overview: As the Revenue(P&L Owner) at Leap, you will play a crucial role within the senior leadership team. Your primary responsibility will be to develop and execute a strategic plan that aligns with the company's overarching vision. In collaboration with the Founders, you will craft a growth strategy and business plan that supports the company's goals. One of the key aspects of your role will involve recognizing the significance of technology in realizing Leap's vision. You will be tasked with enhancing the sales and other business functions to effectively utilize the existing technology infrastructure. Identifying areas for enhancement within teams and processes and implementing nec...

Posted 1 month ago

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Head of Human Resources Glassco Laboratory Equipments Pvt. Ltd.

12.0 - 16.0 years

0 Lacs

ambala, haryana

On-site

As a modern, fast-scaling laboratory glassware manufacturer based in Ambala, we are seeking a Head of HR to play a pivotal role in anchoring HR as a strategic function and transforming it into a high-impact business enabler. In this full-time leadership position, you will be responsible for aligning HR strategy with long-term business goals in partnership with promoters and leadership. Your key focus will be on building a scalable, agile HR function across three interconnected business verticals to support organizational growth, structure, and culture. Your role will involve leading recruitment, workforce planning, and capability-building initiatives, including designing and implementing str...

Posted 3 months ago

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