219 Technology Consulting Jobs - Page 3

Zensar Technologies is looking for AI/ML TESTING-AI, ML, DEEP LEARNING, DATA MINING, ANALYTICS AI/ML TESTING-AI, ML, DEEP LEARNING, DATA MINING, ANALYTICS to join our dynamic team and embark on a rewarding career journey Develops and executes test plans for AI and machine learning models Validates model accuracy, fairness, performance, and edge-case behavior Implements automation tools and creates synthetic test datasets Ensures compliance with model validation protocols and documentation

Zensar Technologies is looking for DATABASES-Architecture & Design-Oracle DATABASES-Architecture & Design-Oracle to join our dynamic team and embark on a rewarding career journey Designs and maintains robust Oracle database systems and architectures Ensures data integrity, performance tuning, and backup/recovery processes Collaborates with development teams for optimized schema and queries Leads capacity planning and database upgrade initiatives

Whats this role about? We are looking for a versatile and detail-oriented Content Writer with 3 years of experience to create high-impact content tailored for a technology-focused organization. The ideal candidate should be skilled at simplifying complex information, collaborating with cross-functional teams, and producing clear, engaging content for both technical and non-technical audiences. Heres how youll contribute: Youll do this by: Develop and edit a wide range of content including internal communication (emailers, newsletters, blurbs), SharePoint site content, product descriptions, process descriptions and application feature explainers. Collaborate with product owners, SMEs, UX teams, and other stakeholders to understand content requirements and transform them into user-friendly deliverables. Simplify technical or process-heavy content for diverse audiences including business users, technical teams, and clients. Review and format content for consistency in tone, clarity, grammar, and visual alignment with brand and communication guidelines. Support data mapping and information structuring efforts by identifying key messages and presenting data in clear, meaningful, and summarized formats (e.g., dashboards, quick facts, comparison tables, feature highlights). Conduct self-reviews and peer reviews to maintain content quality and accuracy. Manage content drafts and feedback cycles across teams, ensuring timely updates and delivery. Apply AI tools and prompts where appropriate to enhance productivity and content ideation. Core Skills: Strong written and verbal communication skills with the ability to adjust tone and complexity based on the audience. Experience in writing for technology solutions, products, or applications (hands-on exposure in tech domains is a plus). Good understanding of internal communication channels, especially SharePoint and email campaigns. Ability to grasp new tools and processes quickly and translate them into concise, easy-to-understand content. Proficiency in MS Office Suite (Word, PowerPoint, Outlook); familiarity with SharePoint content editing is a plus. Basic understanding of AI prompting and ability to use AI tools to enhance content. Detail-oriented with strong skills in editing, formatting, and organizing content logically. Comfortable working in a fast-paced environment with multiple priorities. Qualification: Bachelor s degree in English, Mass Communication, Journalism, Technical Writing, or related field. 3 years of content writing experience, ideally in a technology or enterprise environment. Portfolio or writing samples demonstrating experience with business or product-related content is preferred. . Whats this role about? We are looking for a versatile and detail-oriented Content Writer with 3 years of experience to create high-impact content tailored for a technology-focused organization. The ideal candidate should be skilled at simplifying complex information, collaborating with cross-functional teams, and producing clear, engaging content for both technical and non-technical audiences. Heres how youll contribute: Youll do this by: Develop and edit a wide range of content including internal communication (emailers, newsletters, blurbs), SharePoint site content, product descriptions, process descriptions and application feature explainers. Collaborate with product owners, SMEs, UX teams, and other stakeholders to understand content requirements and transform them into user-friendly deliverables. Simplify technical or process-heavy content for diverse audiences including business users, technical teams, and clients. Review and format content for consistency in tone, clarity, grammar, and visual alignment with brand and communication guidelines. Support data mapping and information structuring efforts by identifying key messages and presenting data in clear, meaningful, and summarized formats (e.g., dashboards, quick facts, comparison tables, feature highlights). Conduct self-reviews and peer reviews to maintain content quality and accuracy. Manage content drafts and feedback cycles across teams, ensuring timely updates and delivery. Apply AI tools and prompts where appropriate to enhance productivity and content ideation. Core Skills: Strong written and verbal communication skills with the ability to adjust tone and complexity based on the audience. Experience in writing for technology solutions, products, or applications (hands-on exposure in tech domains is a plus). Good understanding of internal communication channels, especially SharePoint and email campaigns. Ability to grasp new tools and processes quickly and translate them into concise, easy-to-understand content. Proficiency in MS Office Suite (Word, PowerPoint, Outlook); familiarity with SharePoint content editing is a plus. Basic understanding of AI prompting and ability to use AI tools to enhance content. Detail-oriented with strong skills in editing, formatting, and organizing content logically. Comfortable working in a fast-paced environment with multiple priorities. Qualification: Bachelor s degree in English, Mass Communication, Journalism, Technical Writing, or related field. 3 years of content writing experience, ideally in a technology or enterprise environment. Portfolio or writing samples demonstrating experience with business or product-related content is preferred. .

Dear Candidate, We are seeking a Technology Consultant to advise clients on leveraging technology solutions to meet business goals. This role combines technical expertise with strategic planning to design, implement, and optimize IT systems. Key Responsibilities: Analyze client business requirements and develop tailored IT solutions. Evaluate existing infrastructure and recommend improvements. Lead the implementation of enterprise systems, cloud platforms, or applications. Provide technical roadmaps, feasibility studies, and ROI analysis. Stay updated with emerging technologies and industry trends. Required Skills & Qualifications: Broad knowledge of IT systems, cloud platforms, databases, and networks. Strong client-facing and communication skills. Experience with IT strategy, digital transformation, or systems integration. Familiarity with consulting frameworks and tools (e.g., TOGAF, ITIL). Bachelors degree in Computer Science or related field; MBA or certifications (e.g., AWS, Azure, PMP) preferred. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Security Infrastructure Management Monitor, maintain, and optimize security systems to ensure operational efficiency and compliance with industry standards. Incident Response & Resolution Investigate, analyze, and resolve security incidents while adhering to service level agreements (SLAs). Automation & Playbook Development Create and refine security playbooks for automating incident response procedures and improving efficiency. Integration & Troubleshooting Develop integrations with various security tools, systems, and APIs, ensuring seamless data flow and error handling. Technical Support & Collaboration Provide second-line support for security incidents, collaborate with cross-functional teams, and contribute to security-related projects. Certifications & Expertise Maintain relevant certifications (e.g., Splunk SOAR, CISSP, CEH) and stay updated on cybersecurity best practices

About the role As a Technology Consulting, you will be a key member of the teams working on end-to-end AI and analytics solutions being built for our clients. While your primary focus will be on the data engineering and application engineering components of the overall solution, you will collaborate with internal data science teams for the ML aspects. As the person responsible for the overall success of the program, you will: Collaborate with cross-functional teams to optimize data engineering processes. Drive problem discovery, scoping, program management, delivery, etc. Lead requirements elicitation using a combination of business acumen and technology understanding Lead stakeholder communication and drive continuous improvement initiatives. Manage RFP (Request for Proposal) and SOW (Statement of Work) processes, ensuring accurate scoping and delivery commitments. Translate the requirements of the solution to technical architects. Review the solution design & estimation for conformity with client requirements Coordinate program delivery (communicating updates, bottlenecks, risks, delays, etc) Measure and articulate the value of solutions developed to help drive solution adoption by business teams. Provide technical consulting on data strategy and business intelligence initiatives. Ensure smooth integration of cloud technologies within enterprise systems. Design and implement ETL workflows, data pipelines, and warehousing solutions. Architect cloud-based data solutions using Azure, AWS, or GCP. Provide strategic guidance on ETL processes, data engineering solutions, and cloud architectures (Azure, AWS, GCP). Desired Skills and Experience: Technology Consulting Proven ability to lead engagements and advise on digital transformation. RFP & SOW Proficiency in managing proposal and contract negotiations. Stakeholder Management Excellent communication skills for cross-team collaboration. ETL & Data Engineering Strong expertise in data pipelines, warehousing, and transformations. Cloud Solutions – Experience with Azure, AWS, or GCP for scalable deployments.

Req ID: 324311 We are currently seeking a Digital Solution Architect Sr. Advisor to join our team in Bengaluru, India, Karntaka (IN-KA), India (IN). We are seeking an experienced solution architect specializing in technology based business process solutions to join our dynamic Digital BPS team at NTT DATA. As an SME (subject matter expert), you will closely work with NTT DATA"™s customers to understand their business problems and engage with them to provide consulting and solutioning for solving their business problems using AI and Automation related technologies. Design and implement effective AI technologies and methods to address clients' business problems and needs, while complying with company's strategies, business goals, and key ethical considerations. Your engagement with the customer should give the customer confidence that NTT DATA is the right business and technology partner for their operation. Experience Requirement 10+Experience in solution architecture with an emphasis on business process services 7+ Experience in north America healthcare insurance and provider industry. 3+ years of experience with automation and machine learning solutions. 5+ Years in financial cost modelling. Experience with creating and communicating business value prop to executive in both oral and written format. Responsibilities Be a solution architecture/designer for business process service. Independently able to solution and respond to RFP"™s. Provide solution and technology consulting and drive opportunities for leveraging GenAI, AI based solutions on various platforms Drive close discussions with client and draw technical and functional requirements through workshops with stakeholders Develop Point of Views that provide details of scope, due-diligence, approach and business/cost benefit. Collaborate with NTT DATA Global business and stakeholders Qualifications Bachelors / Masters / PhD degree in Computer Science or related field Certification or Degree with AI and machine learning. Skills Excellent communication and articulation in English language Strong excel and math acumen. Excellent problem-solving and analytical skills. Enthusiasm for AI/ML technologies and a proactive attitude towards learning and staying updated.

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Has to maintain the NMC Operations i.e string in Routing and Switching with some experience in SDWAN/ACI. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Responsibilities: Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources. Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD, PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis. Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities. Identify log sources and examine system logs to reconstruct event histories using forensic techniques. Align SIEM rules and alerts with the LICs security policies and compliance requirements. Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging. Maintain and support the operational integrity of SOC toolsets. Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness. Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans. Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively. Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits. Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive. Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network and support independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP NSE 5 certified or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : Hybrid Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources.Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD,PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis.Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities.Identify log sources and examine system logs to reconstruct event histories using forensic techniques.Align SIEM rules and alerts with the LICs security policies and compliance requirements. Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging.Maintain and support the operational integrity of SOC toolsets.Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness. Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans.Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively.Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits. Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive.Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Continuously monitor network traffic and system logs to identify signs of potential security threats or anomalies. Formulate hypotheses about potential threats based on analysis of existing data and threat intelligence. Collect and analyze data from various sources, including logs, network traffic, and security tools, to validate or refute hypotheses. Identify patterns and behaviors that may indicate malicious activity, such as unusual traffic patterns or unauthorized access attempts. Utilize a variety of cybersecurity tools and technologies, including SIEM, UEBA, PCAP, NBAD, etc. Document findings, actions taken, and recommendations in detailed reports for internal stakeholders and management. Recommend improvements to security policies, procedures, and controls based on threat hunting insights. Academic Qualifications and Certifications: Bachelor's degree, Information Security, or a related field. 5+ years of experience Relevant certifications: CEH/CSA is must Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Create and maintain security playbooks for automating incident response procedures. Analyze security incidents and determine automation opportunities. Continuously improve existing playbooks for efficiency and effectiveness. Conduct thorough testing and validation of playbooks to ensure accuracy. Develop integrations with various security tools, systems, and APIs. Map data flows between different systems and ensure data consistency. Create custom scripts and connectors to facilitate integrations. Implement robust error handling and troubleshooting mechanisms for integrations. Academic Qualifications and Certifications: Bachelor's degree, Information Security, or a related field. 6+ years of experience Relevant certifications: Splunk SOAR certified automation developer certification is must. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and Workplace type : On-site Working

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client's high level and low-level security architecture and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Security Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. Required Experience: Seasoned Managed Services experience handling complex Security Infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Min 3 Years exp in EDR and Trend Micro. The vendor should assess the existing endpoint security infrastructure and identify any gaps or vulnerabilities. The vendor should deploy EDR agents on endpoints, servers, and critical systems within the organization's network. The vendor should configure EDR agents to collect and analyze security events and activities on endpoints. The solution should monitor endpoints for suspicious activities, such as malware infections, unauthorized access attempts, and unusual user behavior. The solution should use behavioral analysis and machine learning to detect advanced threats and zero-day attacks. The solution should generate real-time alerts for potential security incidents and provide guidance for incident response and remediation. The vendor should enable endpoint forensics capabilities to investigate security incidents and identify the root cause of attacks. The solution should capture and store detailed endpoint activity logs and artifacts for further analysis. The vendor should integrate the tool with vulnerability management systems to assess the endpoint's security posture. The EDR solution should be able to rollout patches or upgrades from the EDR management console for agents onboarded on the platforms. The solution should alert and remediate endpoints with outdated or vulnerable software configurations. The solution should provide real-time alerts for anomalies that could indicate potential threats. The vendor should ensure the compatibility with other security systems, such as (but not limited to) SIEM, incident response tools, etc. The solution should correlate network anomalies with potential threats, aiding in early threat detection. The vendor is expected to deliver reports at periodic intervals as per Clients requirements. The vendor should re-deploy the agent as and when there is a change in the infrastructure or the operating systems. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CEH certification is must. Required Experience: Entry-level experience with troubleshooting and providing the support required in security network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Min 4+ Years exp in Soc along with SIEM (Splunk). Min 2 years Hands on exp in Splunk. Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources. Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD, PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis. Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities. Identify log sources and examine system logs to reconstruct event histories using forensic techniques. Align SIEM rules and alerts with the LICs security policies and compliance requirements. Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging. Maintain and support the operational integrity of SOC toolsets. Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness. Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans. Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively. Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits. Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive. Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Active CEH certification is Must. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network data center systems storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working

Your day at NTT DATA SQL My SQL L1 What you'll be doing Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science Good understanding of the Oracle/SQL database, Related utilities and tools Good understanding of the underlying operating system Good knowledge of the physical database design Oracle/SQL certified professional Ability to perform both Oracle/SQL and operating system performance tuning and monitoring Workplace type : On-site Working

Your day at NTT DATA SQL My SQL L1 What you'll be doing Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science Good understanding of the Oracle/SQL database, Related utilities and tools Good understanding of the underlying operating system Good knowledge of the physical database design Oracle/SQL certified professional Ability to perform both Oracle/SQL and operating system performance tuning and monitoring Workplace type : On-site Working

Your day at NTT DATA The Security Consultant is a seasoned level role, responsible for translating clients cybersecurity requirements and customizing and implementing security solutions into specific systems, applications and product designs. This role identifies and develops the security solutions for clients using company products, outsourced technology solutions and technical tools. This role consults with clients regarding secure product configuration, deployment, and security patches to minimize security vulnerabilities and provides comprehensive scanning, penetration testing, vulnerability assessments, monitoring services and source code analysis and delivers detailed results to clients. This role guides and supports clients in the development and implementation of product security controls. What you'll be doing Key Responsibilities: Works on strategic projects that ensure the efficient and effective reaction to security breaches to mitigate immediate and potential threats. Uses mitigation, preparedness, response and recovery approaches to minimize business disruptions and commercial consequences. Offers detailed technical support investigation and analysis response activities and evaluate the effectiveness of and improvements to existing practices. Conducts regular threat and vulnerability assessments and determine deviations from acceptable configurations or policies. Participates in the assessment of the level of risk and support the development of appropriate mitigation countermeasures in operational and non-operational situations. Analyzes evidence to support network vulnerability mitigation. Supports peers in the management and implementation of the information security management system. Participates in the implementation of policies, processes and guidelines to ensure the standardization of security management throughout the organization. Applies tactics, techniques, and procedures to a full range of tools and processes related to administrative, criminal, and counterintelligence gathering (e.g., in-depth case analyses, continuous monitoring, malware analysis, clear documentation). Proactively searches through our critical infrastructure, systems and networks to detect and isolate advanced threats that may cause harm to our organization. Use both manual approaches and automated tools to identify, analyze, and report events and support the development of countermeasures to proactively protect against these threats in the future. Knowledge and Attributes: Strong understanding of information technology and information security Solid understanding of security risks and preventative controls Excellent understanding of security operational processes and controls Service consulting aptitude, focusing on the business, service and sales aspects Excellent verbal and written communication skills Demonstrate impeccable attention to detail are able to translate internal customer requirements into solutions Maintain up-to-date knowledge of security threats, countermeasures, security tools, and network technologies High level of drive and ability to work under pressure Ability to build and maintain cross-functional relationships with a variety of stakeholders Understanding of relevant laws, regulations, and compliance frameworks affecting the technology sector. Good ability to assess and manage cybersecurity risks at both organizational and project levels. Good knowledge of security frameworks and standards like NIST, ISO/IEC 27001, CIS, etc. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computer Science or Engineering or related field. Industry relevant certifications such as CISSP, CISM, CEH, GSEC or CompTIA Security+ essential. Required Experience: Seasoned demonstrable experience in the Information Technology Security Industry or relevant experience in similar role within a related environment. Seasoned experience with security architecture design principles. Seasoned experience with industry compliance and standards such as ISO 27000, PCI DSS, NIST, HIPAA or others. Seasoned experience with security tools and techniques to cover SANS Top 25, OWASP or others. Seasoned experience working in a multi-team environment across multiple geographies. Workplace type : Hybrid Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources. Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD,PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis. Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities.Identify log sources and examine system logs to reconstruct event histories using forensic techniques.Align SIEM rules and alerts with the LICs security policies and compliance requirements.Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging. Maintain and support the operational integrity of SOC toolsets.Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness.Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans.Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively.Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits.Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive.Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Workplace type : On-site Working