3 Technology Consultant Jobs

As an Application Analyst at Okta, you will play a crucial role in expanding and maintaining the Okta Integration Network (OIN). The OIN consists of various integrations such as SAML, SCIM, Secure Web Authentication, OIDC, MFA, and VPN. Your responsibilities will include verifying the functionality of features, documenting integrations submitted by partners, and coordinating efforts to deliver integrations in a timely manner. To excel in this role, you should have knowledge of web technologies (HTML, CSS, JavaScript), authentication methods (SAML, OAuth, OIDC), and API integration technologies (REST, SOAP, SCIM). Effective communication, documentation, and project management skills are essential as you will collaborate with internal teams, developers, and external partners to enhance existing integrations and add new ones to the OIN. Key Responsibilities: - Implement OIDC, SAML, and Secure Web Authentication SSO integrations using declarative tools - Troubleshoot and resolve SSO and SCIM integration issues - Review and curate integrations submitted by partners for inclusion in the Okta Integration Network - Collaborate with ISVs and Product Management teams - Document application requests, enhancements, and fixes - Work closely with developers to improve tools and processes - Collaborate with Technical Writers to enhance app integration documentation Required Skills: - Understanding of secure authentication concepts - Proficiency in HTML and CSS - Strong troubleshooting and problem-solving abilities - Ability to review third-party API documentation for integration feasibility - Capacity to build strong relationships with partners and ISVs - Detail-oriented and well-organized - Effective multitasking and adaptability - Enthusiasm for continuous learning Preferred Skills: - Familiarity with HTTP/HTTPS protocols - Basic coding knowledge - Experience in IT analysis or systems integration projects Education and Training: - Bachelor's degree in a technical field such as Information Systems or Computer Science Joining Okta means being part of a dynamic work environment that offers excellent benefits, opportunities for personal development, and a strong sense of community. If you are passionate about making a social impact and thrive in a collaborative setting, Okta is the place for you. Visit our careers page to explore current opportunities and find your fit at Okta.,

We are looking for an experienced Zendesk professional who can lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role requires both strategic thinking and hands-on expertise in leveraging Zendesk to drive excellent customer experiences, process efficiency, and business insights. Key Responsibilities: Lead end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore. Collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions. Develop custom workflows, automations, triggers, macros, SLAs, and reporting dashboards. Integrate Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs. Create and maintain documentation related to system configuration, processes, and best practices. Train and support internal teams and agents on effective Zendesk usage. Drive continuous improvement through data analysis, user feedback, and system audits. Ensure system governance, data integrity, and adherence to security/compliance standards. Required Skills and Qualifications: 5-8 years of hands-on experience working with Zendesk in a configuration, consulting, or admin role. Strong knowledge of Zendesk Suite products and best practices. Experience in system architecture and solution design for customer support platforms. Proven experience with workflow automation, business rules, ticketing flows, and reporting. Familiarity with Zendesk APIs, integrations, and middleware platforms like Zapier, Workato, or Mulesoft. Experience in user training, stakeholder management, and cross-functional collaboration. Strong analytical skills and ability to derive insights from support metrics and KPIs. Excellent communication and documentation skills.

Job Description: Job Title: Senior Consultant - Technology Consulting Location: Hyderabad About the Role: We are looking for an experienced Zendesk professional who can lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role requires both strategic thinking and hands-on expertise in leveraging Zendesk to drive excellent customer experiences, process efficiency, and business insights. Key Responsibilities: Lead end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore. Collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions. Develop custom workflows, automations, triggers, macros, SLAs, and reporting dashboards. Integrate Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs. Create and maintain documentation related to system configuration, processes, and best practices. Train and support internal teams and agents on effective Zendesk usage. Drive continuous improvement through data analysis, user feedback, and system audits. Ensure system governance, data integrity, and adherence to security/compliance standards. Required Skills and Qualifications: 5-8 years of hands-on experience working with Zendesk in a configuration, consulting, or admin role. Strong knowledge of Zendesk Suite products and best practices. Experience in system architecture and solution design for customer support platforms. Proven experience with workflow automation, business rules, ticketing flows, and reporting. Familiarity with Zendesk APIs, integrations, and middleware platforms like Zapier, Workato, or Mulesoft. Experience in user training, stakeholder management, and cross-functional collaboration. Strong analytical skills and ability to derive insights from support metrics and KPIs. Excellent communication and documentation skills. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.