Officer - Technology Channel/ Customer support services Placenet Consultants P Ltd

2.0 - 3.0 years

4 - 7 Lacs

Chennai

Work from Office

Languages to be known: English, Tamil and Hindi UG Degree: Any Graduate Age - 25 35 Gender Any Skills required: Basic excel Handled customer service calls /desk, training skills Good communication Occasionally Traveling Pan India - 3 to 4 times per year Job Responsibilities: 1. To give voice, chat and email anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest)

Posted 2 months ago

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