311 Technologies Jobs - Page 13

Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

BPO Hiring For International Retail Voice Process - 4.25 LPA-GGN Grad &UG as Fresher 21K & 1Yr. Experience any Domain(Must Customer Service Exp)-4.25 LPA 24/7 5 Day Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Key Responsibilities: Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction. Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs. Become a clients product expert, understanding software features, integrations, and workflows to support customer needs effectively. Create and update support documentation, FAQs, and user guides to improve the knowledge base and enhance customer self-service options. Work closely with internal teams, including Product Development, Quality Assurance, and Customer Success, to communicate customer feedback, escalate issues, and advocate for feature improvements. Assist with new customer onboarding and provide training as needed to ensure customers are proficient in using Client’s tools and features. Continuously seek opportunities to improve support processes, suggesting optimizations to enhance customer experience and efficiency. Use Client’s support ticketing system to track, prioritize, and report on issues, ensuring timely resolution and follow-up. Preferred candidate profile : Bachelor’s degree in computer science, Information Technology, Business, or a related field (preferred but not mandatory with relevant experience). 3-5 years in a technical support, product support, or customer service role, preferably within a SaaS environment. Experience with any CRM, ERP, or POS systems is highly desirable. Proficiency in troubleshooting software issues and analyzing data to identify root causes. Familiarity with SQL, APIs, and general knowledge of web technologies (HTML, CSS) is a plus. Experience with support tools (e.g., Zendesk, Jira, or similar) is preferred. Excellent communication and interpersonal skills, with a focus on customer empathy. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities.

BPO- Hiring For Social Media Blended Process- 4.50 LPA GGN Grad./UG's/B.E./B.TECH With Min.12 Months Exp. in Voice/Chat Process With International BpO. Mandate 5 Days Cabs 24/7 Pls Call- Dipankar@ 9650094552 WORK FROM OFFICE ONLY. NO for WFH

BPO- Hiring For Social Media Blended Process- 5.00 LPA GGN Grad./UG's/B.E./B.TECH With Min.12 Months Exp. in Voice/Chat Process With International BpO. Mandate 5 Days Cabs 24/7 Pls Call- Dipankar@ 9650094552 WORK FROM OFFICE ONLY. NO for WFH

Role & responsibilities Operations Daily Vehicle placement controlling and monitoring Monitoring/Organizing cost effective and transparent, hiring of market/Adhoc vehicles. Defining and monitoring SLA Optimum Utilisation of vehicles. Operation Crises control Vendor Performance measurement which various TATs like Vehicle gate in Gate out, Vehicle placement and Transit time New vendor Development Maintaining all the MIS/Analysis of Logistics for immediate reference so that the strategic decisions can be done if required at any given time frame. Financial Establishing bench mark negotiation through Zero base costing, present market scenario vis--vis local industry data Cost Control Timely bill validation of transporters Minimising in transit damages and accident which directly affects insurance cost New cost improvement initiatives and monitoring of recurring CIP and related calculations for optimization of services. Planning and finalization of long term and short term rate contract Cross Functional Coordination with internal and external customers for accomplishment of logistics functioning. Coordination with Marketing team Coordination with Finance and accounts team for resolving vendors bill booking, deductions and outstanding issues Team Management Operations and Functional Training To manage & develop own & outsourced staff to maximize the efficiency through effective team management on aspects like Motivation, Induction, Training, Growth etc. Automation , technologies and Processes VTS impimentaion SAP integration and customisation Tracking management with the VTS team including the service provider and maintaining the MIS for further processing so that there will be no Transit delays in supplies of FG & / RM. To finalize the terms and conditions of the new contract norms and processes along with periodic review of Existing statutory and contract norms. Implementation of Reverse Auction through competent Agencies (C1 India Ltd)

Hiring For International Banking Email And Chat CS Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO- Hiring For Telecom Chat Process- Upto 4.50 LPA GGN Undergrads./Graduates/BE/B.Tech With 1 Year Of Experience in International BpO Mandate. Can Apply 5 Days Cabs 24/7 Pls Call- Dipankar@9650094552 Only Work From Office Available

Hiring For E - Commerce Non Voice Email And Chat Process 24K Per Month GGN Grad/UG/Fresher Can Apply. NO BE/Btech Both Side Cab 24/7 WFO Call-Dipankar@9650094552 CV @ jobsatsmartsource@gmail.com

Hiring For E - Commerce Non Voice Email And Chat Process 24K Per Month GGN Grad/UG/Fresher Can Apply. NO BE/Btech Both Side Cab 24/7 WFO Call-Dipankar@9650094552 CV @ jobsatsmartsource@gmail.com

BPO- Hiring For International Blended Process- 4.35 LPA GGN Grad Fresher- 22K & Grad with 1 year Exp Customer Service Any Domain- 4.35 LPA No B.E/B.Tech/UG’s 5 Day Cabs Available Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com