Responsibilities: Lead and manage the Support Team to ensure smooth daily operations. Handle client queries and provide timely resolutions. Follow up with customer calls and ensure service quality. Monitor team performance and guide members towards achieving targets. Coordinate with management to streamline support processes. Maintain reports and share regular updates. Requirements: Proven experience in Support/Customer Service leadership. Strong communication and people management skills. Ability to handle escalations and resolve issues effectively. Good organizational and multitasking abilities. Graduation in any discipline preferred.
A Support Coordinator plays a key role in assisting customers, ensuring smooth internal operations, and providing support across departments. Below is a standard responsibility outline: 🔹 Key Responsibilities1. Customer SupportRespond to customer inquiries via phone, email, or chat Provide clear and timely solutions to customer issues Maintain customer satisfaction by ensuring prompt support Document customer interactions in CRM or tracking systems