Technician - Service

What is the job about?

Analyzing and solving electronic and/or software-related problems in the communication between the control system and pump. Applying knowledge with technical / business insight.

Working within a unit and/or across functional areas with limited oversights.

Responsible for the execution of the repair and maintenance work as agreed with the customer.

Responsible for customer satisfaction in the assigned market, technically accountable and working -independently or together with ASP to address customer requests efficiently and professionally.

Your main responsibilities:

• Disassemble, inspect, troubleshoot, repair and replacement parts and re-

assemble control Panel/PLC , pumps, pumps systems and accessories in a field service and or work Shop environment.

• Ensure warranty claims are dealt with in a fair and timely manner for all parties

concerned ensuring that due process is followed and all necessary Administration tasks are completed to ensure traceability of jobs and hours allocated

• Ensure timely and accurate input and analysis of data through SAP and FAS so that issues are monitored and resolved as quickly and effectively as possible
• Accurately capture failure data and record all failures in standard Grundfos
• reporting tools and the FAS system
• Ensure quick turn around and reliability of repair of serviced products
• Develop a continuous improvement approach to service repair and implement
• corrective actions
• Provide back-up support for the handling of incoming calls on service and technical
• enquiries

• Maintain a high level of customer communication with regards to open and
• pending service jobs
• Maintain a high level of professionalism in the execution of the role and in all
• customer communications
• Any other reasonable duties as requested, commensurate with the position
• Promote and drive service revenue growth opportunities

Your Background:

• ITI/Diploma holder in Electronics or Electrical Engineering
• Technical education knowledge of electrical engineering, and application knowledge Must be Proficient in PLC/HMI & SCADA Programming.
• Hand-On Experience in Logic Building on PLCs of ABB / Siemens,
• Should have Application Knowledge to understand and design the software on various platforms.
• Should be able to understand Engineering Documents like Functional Design Specifications, Process & Instrumentation Diagrams, Bill of Quantity, Power and Control Wiring Diagrams, Cable schedules, Terminal plans etc.
• Basic AutoCAD Software knowledge
• Should have Knowledge of Sensor Working/Operations.
• Should have commissioning Knowledge on VFDs & Soft starters
• The candidate is expected to have Site Commissioning experience.
• The candidate shall be responsible for providing regular technical training to our Distributor Service team & the End Customer.
• 2-3 years of work experience in the industry or comparable environment.
• Experience with pump technology
• Knowledge of controls, remote monitoring, and connectivity

Do you want to learn more?

This position is based In Gurgoan. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people

We look forward to hearing from you.