16 Technician Activities Jobs

As a Senior Biochemistry Technician in Amritsar, you will be responsible for handling various tasks related to Biochemistry and Immunology ELISA. With 5 to 10 years of experience, you will play a crucial role in the laboratory as a key member of the team. Your primary responsibilities will include conducting various technician activities related to Biochemistry and Immunology ELISA. Your expertise in Dmlt Lab Biochemistry and MLT Technician Activities will be essential in ensuring the smooth functioning of the lab. To qualify for this position, you must hold a UG degree in B.Sc with specialization in Any Specialization, Bio-Chemistry, or Microbiology. Your knowledge and experience in the field will be crucial in contributing to the success of the team and the organization. This is a permanent full-time position based in Amritsar, offering a competitive salary of 9000. If you are a dedicated and experienced Biochemistry Technician looking to take on a senior role in a dynamic work environment, we encourage you to apply and join our team.,

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Roles & Responsibilities: Maintaining the sterilization of Operation Theater. Sterilization of the instruments. Assisting Doctors for surgery and various procedures performed in Operation Theatre. Pre and Post Operative Care of Patients. Maintaining the stock of IOL, OT Consumables, etc., Checking the expiry of drugs used in Operation Theater periodically. Sending short expiry IOL and Medicines to Main Stores. Maintaining the Operation Theatre Registers. (IOL Register, OT Consumables, Material Inward Register, Surgery Register, Sterilization Register, etc.,) Maintaining Sterilization Report. Please do reach out for any clarification, Interested candidates can call - 7708836218 / WhatsApp - 9176677020 - Akshaya V.M or share your updated resume to Akshaya.vm@dragarwal.com

We have requirement of skilled Mechanic intimately familiar with all relevant company products and equipment, able to effectively conduct analysis and diagnostics to identify possible issues, and know how to correctly operate all necessary tools to complete their assigned tasks. Specific responsibilities of service mechanic include: . Must Have commercial vehicle Background Thoroughly inspecting malfunctioning equipment and accurately diagnosing points of failure. Create a repair solution, and secure any tools, parts, materials, or resources they may need to complete the repair task.

Roles & Responsibilities: Maintaining the sterilization of Operation Theater. Sterilization of the instruments. Assisting Doctors for surgery and various procedures performed in Operation Theatre. Pre and Post Operative Care of Patients. Maintaining the stock of IOL, OT Consumables, etc., Checking the expiry of drugs used in Operation Theater periodically. Sending short expiry IOL and Medicines to Main Stores. Maintaining the Operation Theatre Registers. (IOL Register, OT Consumables, Material Inward Register, Surgery Register, Sterilization Register, etc.,) Maintaining Sterilization Report. Please do reach out for any clarification, Interested candidates can call - 7708836218 / WhatsApp - 9176677020 - Akshaya V.M or share your updated resume to Akshaya.vm@dragarwal.com

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Key Responsibilities Customer Relations : Establish and continually develop productive customer relations, ensuring prompt and efficient attention to customer needs. Diagnostics and Repairs : Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Preventative Maintenance : Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Issue Escalation : Escalate unresolved issues to product specialists or supervisors. Coaching and Development : Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc. Documentation : Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens. Sales and Service Opportunities : Identify additional sales and service opportunities with customers. Training : Complete training in line with skill and business requirements. Vehicle and Tool Maintenance : Maintain service vehicle and tools for cleanliness and proper operation. Health and Safety : Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to site management and supervisors. Qualifications Education : Apprentice Trained Engine Technician (Preferred), Vocational diploma from a relevant technical institution. Licenses/Certifications : Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations. Competencies Communicates Effectively : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus : Build strong customer relationships and deliver customer-centric solutions. Develops Talent : Develop people to meet both their career goals and the organizations goals. Manages Complexity : Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages Conflict : Handle conflict situations effectively, with minimal noise. Self-Development : Actively seek new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals : Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application : Translate customer complaints to develop troubleshooting plans; troubleshoot issues using guided workflows, procedures, specialized equipment, and diagnostic software. Electronic Service Tool Application : Identify and utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot issues. Engine Systems Interactions : Interpret and analyze the interactions of internal and external electrical and mechanical systems to efficiently and correctly diagnose and repair. Product Repair and Maintenance : Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure quality. Service Documentation : Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system. Technical Escalation : Obtain product technical issue information and utilize available resources, elevating issues to a higher level of expertise as needed. Values Differences : Recognize the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Skills and Experience Knowledge/Skills : Responsible for handling critical and hard-to-diagnose cases escalated from the field. Knowledge sharing through preparing and sharing field learnings. Drive capability building for the Dealer response team in dealerships on diagnostics-related issues. Experience : Significant field service work experience. Expert-level knowledge of and/or experience with engine products. Customer service experience. Experience providing technical advice and coaching to more junior technicians (preferred).

Job Summary: The On-Site Service Technician acts as the technical specialist and primary customer support contact at a single customer site, responsible for independently diagnosing and completing equipment repairs. The role will also include marine installation and commissioning onsite at nominated shipyards. Key Responsibilities: Independently diagnose and perform repairs on equipment at the customer site. Maintain productive customer relations and ensure prompt attention to customer needs to minimize downtime. Provide coaching on preventative maintenance or repairs to less experienced technicians and customer personnel; may provide work direction and review repair plans, parts lists, and tool requirements. Manage parts and spares inventory at the worksite to ensure availability for repairs. Escalate unresolved technical issues to product specialists or supervisors for further analysis. Complete necessary documentation such as service worksheets, timesheets, warranty claims, and quality documents via handwritten or business system input. Identify and communicate additional sales and service opportunities to customers. Maintain cleanliness and proper operation of the work area and tools. Adhere to Health, Safety, and Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. Complete required training in line with skill and business needs. External Qualifications and Competencies Competencies: Communicates Effectively: Tailor communications to different audiences, ensuring clarity and understanding. Customer Focus: Build and maintain strong customer relationships by delivering customer-centric solutions. Develops Talent: Mentor and guide others to meet their career goals while achieving organizational objectives. Manages Complexity: Make sense of complex or contradictory information to solve problems effectively. Manages Conflict: Handle conflict situations calmly and effectively with minimal disruptions. Self-Development: Seek continuous improvement opportunities through formal and informal learning channels. Health and Safety Fundamentals: Champion health and safety behaviors to foster a culture of safety and reduce workplace injuries. Diagnostics Application: Develop troubleshooting plans based on customer complaints, use specialized service tools and software to diagnose problems, and ensure repairs resolve the issue. Electronic Service Tool Application: Use the appropriate hardware and software tools for diagnostics and troubleshooting, interpreting results to determine the next steps. Engine Systems Interactions: Analyze interactions between internal and external systems (e.g., exhaust, fuel, cooling) to diagnose and repair engine issues using tools and service publications. Product Repair and Maintenance: Perform mechanical and electrical product repairs following guidelines, ensuring quality, timely repairs, and minimizing customer costs. Service Documentation: Accurately document technical data and customer information in the service management system for future reference. Technical Escalation: Use data management tools to escalate complex issues while balancing customer response time and investigation efforts, ensuring accurate troubleshooting records. Values Differences: Recognize the importance of diverse perspectives and cultural differences in problem-solving and collaboration. Education, Licenses, Certifications: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from a relevant technical institution (Preferred) Current relevant electrical certification (Optional) Locally valid driving permit Licensing may be required for compliance with export control or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Extensive field service experience, particularly with power generation and/or engine products. Basic understanding of competitors and typical industry practices. High Voltage/Low Voltage practical experience (Optional). Skills/Knowledge: In-depth knowledge of service and installation for marine engines and gensets, including controls. Familiarity with marine certifications and trials (Preferred). Experience working with shipyards or refitting yards (Preferred). Ability to work independently at customer sites.

Diagnoses and completes less complex repairs to engines at the customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. External Qualifications and Competencies Skills Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Additional Responsibilities Unique to this Position Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Should have knowledge on Engine & Alternator

Job Summary: Diagnoses and completes less complex repairs to engines at the customers site. Ensures customer satisfaction by providing timely and professional service, performing preventative maintenance, and escalating unresolved issues when needed. Key Responsibilities: Engage with customers in a courteous, professional manner, addressing their needs promptly. Use specialized tools and follow documented procedures to diagnose and perform less complex engine repairs. Perform preventative maintenance activities on engines and related components as per established schedules and standards. Escalate unresolved issues to more experienced technicians or supervisors. Complete required service documentation such as worksheets, timesheets, warranty claims, and other quality documents, either manually or in business systems. Identify and communicate additional service opportunities to the customer. Ensure the cleanliness and proper functioning of service vehicles and tools. Adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues or incidents to management and supervisors. Complete necessary training to meet skill and business requirements. External Qualifications and Competencies Competencies: Communicates Effectively: Deliver multi-mode communications that meet the unique needs of different audiences. Customer Focus: Build strong relationships and deliver customer-centric solutions. Develops Talent: Assist in developing people to meet their career goals and the organizations objectives. Manages Complexity: Make sense of complex, high-quantity information to solve problems effectively. Self-Development: Actively seek new growth and development opportunities. Health and Safety Fundamentals: Model proactive safety behaviors to foster a safe, injury-free workplace. Diagnostics Application: Translate customer complaints into a troubleshooting plan, using specialized tools and diagnostics software. Electronic Service Tool Application: Use electronic tools to diagnose and maintain products, interpreting results for further service steps. Engine Systems Interactions: Understand and analyze internal and external engine systems (e.g., exhaust, cooling, fuel systems) to diagnose and repair. Product Repair and Maintenance: Repair and maintain mechanical/electrical products, following guidelines and minimizing the customers cost of ownership. Service Documentation: Ensure accurate service documentation in the service management system for tracking and payment. Technical Escalation: Elevate technical issues as needed, ensuring smooth transitions and timely responses to customer concerns. Values Differences: Recognize and value different perspectives and cultures within the organization. Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred). Vocational diploma from a relevant technical institution. Locally valid driving permit. Compliance with export controls or sanctions regulations may be required. Additional Responsibilities Unique to this Position Skills and Experience: Basic level field service work experience with engines. Intermediate knowledge and/or experience with engine products. Customer service experience in field service environments. Experience with Insite/In-Power software is mandatory. Mining machinery experience (e.g., Dumpers, Excavators) is an added advantage. Basic data handling and soft skills are required.

Supervises installation, maintenance, repair and testing of a wide range of mechanical stationary and rotating equipment in the plant. Prepare standards and schedules and supervise mechanical maintenance programs or operations of mechanical plant

Supervises installation, maintenance, repair and testing of a wide range of mechanical stationary and rotating equipment in the plant. Prepare standards and schedules and supervise mechanical maintenance programs or operations of mechanical plant

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Assembling, evaluating. testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus. Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus. Constructing and fabricating parts, using hand tools and specifications. Working for FMS and BMS. JOB DESCRIPTION: Maintenance of Panel Boards. Gensets. Dbs. UPS. etc. Electrical Equipment Periodical Readings Vendor Coordination/Client Handling Basic electrical wiring activities DESIRED PROFILE/SKILLS: Electrical Diploma. Male candidates required Freshers and experienced. Rotational shifts. Willingness to travel to different job locations. Good Analytical and Logical Skills.

A biomedical technician, or biomedical equipment technician, works on a variety of equipment used in medical facilities. The technician might maintain, readjust or repair electronic or hydraulic machines used in the medical field.