762 Technical Writing Jobs - Page 29

Job Title: Technical Content Writer Experience: 4-6 Years Location: Ahmedabad (Onsite) Job Description: We are seeking a skilled Technical Content Writer with 4-6 years of experience to join our team in Ahmedabad. The ideal candidate will be responsible for creating high-quality, engaging, and informative content tailored to a technical audience. A strong understanding of the Quality Assurance (QA) industry is a major plus. Key Responsibilities: Write, edit, and proofread technical content including blogs, articles, whitepapers, case studies, website content, product documentation, and user manuals. Collaborate with subject matter experts, developers, and QA professionals to understand complex technical concepts and convert them into user-friendly content. Ensure consistency in style, tone, and terminology across all content formats. Research industry trends, best practices, and competitive insights to produce relevant content. Optimize content for SEO and adhere to content marketing strategies. Key Skills & Requirements: 4-6 years of experience in technical writing, preferably in the IT or software domain. Excellent written and verbal communication skills. Strong research skills with attention to detail. Ability to simplify complex technical information for various audience levels. Proficiency with content management systems, documentation tools, and basic SEO principles. Knowledge of the QA (Quality Assurance) industry is a major plus. Ability to work independently as well as collaboratively in a team environment. Preferred Qualifications: Bachelor s degree in English, Communications, Computer Science, or a related field. Experience working in Agile environments or with QA/testing tools.

Research industry-related topics (find industry-specific trending topics etc.) Must have experience in writing technical content. Typically internet-savvy individuals who write articles, blogs, etc which also includes various forms of web materials. Required Candidate profile Must have knowledge of Basic SEO Guideline Must-Know the difference between Webpage copy, Blogs & other web publications. Excellent writing and editing skills in English

Must have Technical authoring experience in diagnostics Automotive systems knowledge on ICE and Electric vehicles Knowledge of automotive engineering schematics and wiring diagrams XML editing (e.g., Adobe FrameMaker, ArborText Editor, Xmetal editor, etc.) Working knowledge on CMS,PC Skills (MS office suite) Knowledge of SharePoint usage Nice to have Technician experience,Diagnostic tool experience Proposal writing ,Knowledge on Repair information, Parts Catalogue and Labor Times Essentials Role Description Lead a team of Technical Authors to deliver high-quality guided diagnostics content on time and provide technical guidance and support to the team as needed. Develop, author, and update diagnostic procedures for various automotive systems, including ICE and Electric vehicles, using knowledge of wiring schematics, PIN out information, FMEAs, ODX, PID, DID, parts lists, and specifications. Collaborate with cross-functional teams to solve complex problems in content authoring, diagnostic authoring tools, and guided diagnostic tools, and consult with internal and external SMEs to obtain requirements. Estimate efforts for upcoming projects, draft technical proposals, and assist project managers with project planning, ensuring projects are delivered on time, within budget, and with accuracy. Provide demonstrations of authoring and diagnostic tools to customers, and convert POCs into successful production projects. Analyze existing and potential content to identify opportunities for reuse and optimization, focusing on data repositories and fault tree sequences. Manage workload, achieve results with minimal supervision, and advise project managers on project status and potential issues.

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. Job Overview: The position requires an experienced and ambitious candidate who is passionate about work and is self-driven. We have a challenging workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Roles and Responsibilities Responsibilities of the role include: Degree in Technical Communications or writing emphasis equivalent. Excellent communication skills (fluent in written and spoken English). Expertise in Microsoft Office with emphasis in MS Word. Experience with a variety of publishing formats: Web Help, Word, PDF, & Wiki. Portfolio that includes examples of one or more of the following: -Document Development Technical Editing -Technical Writing Online Help -Style Guides Information Architecture -White papers Training materials -User manuals Skills Required: Clipchamp Madcap Flare Microsoft Publisher Adobe RoboHelp Windows Server Experience Adobe Frame Maker SnagIt and Adobe Captivate Effectivecommunication, Team Work, Team Handling, Adaptability, Flexibility, Leadership, Problem-solving, Work Ethics, and Creativity.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Japanese Language Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing innovative solutions and ensuring the smooth functioning of applications. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze requirements. Design, develop, and test software applications based on business needs. Troubleshoot and debug applications to ensure optimal performance. Implement and maintain software documentation. Stay updated with emerging technologies and industry trends. Assist in the deployment and integration of applications. Provide technical support and guidance to end-users. Professional & Technical Skills: Must To Have Skills:Proficiency in Japanese Language. Strong understanding of software development principles and methodologies.-Candidate should have cleared minimum JLPT N3 level. Good understanding of Japanese language. Candidate should be fluent in spoken. Candidate should have minimum 3 years of experience. And should have experience working in IT companies bas interpreters. Candidate should be able to translate approximately 2800 words per day from Japanese to English and 1800 words per day from English to Japanese. Additional Information: The candidate should have a minimum of 3 years of experience in Japanese Language. This position is work from office at our Bengaluru office only and Willing to work in Japan shift. A 15 years full time education is required. Qualifications 15 years full time education

We are seeking a seasoned Pre-Sales Architect with deep expertise in Enterprise Content Management (ECM), Enterprise Resource Management (ERM), Human Capital Management (HCM), and Customer Relationship Management (CRM) technologies. The ideal candidate will have over 10 years of experience in designing and proposing integrated enterprise solutions that leverage these systems to drive business growth and digital transformation. You will play a critical role in aligning our technological capabilities with client needs, ensuring our solutions are both innovative and technically robust. Key Responsibilities: Comprehensive Solution Architecture: Design and architect complex enterprise solutions integrating ECM, ERM, HCM, and CRM platforms, ensuring seamless interoperability and scalability. Develop strategies for data governance, process automation, content lifecycle management, and multi-system integration, leveraging technologies such as: ECM Technologies: SharePoint, OpenText, Alfresco, Documentum, IBM FileNet. Maximo ERM Technologies: SAP ERP, Oracle ERP Cloud, Infor ERP, Microsoft Dynamics 365. HCM Technologies: Workday, SAP SuccessFactors, Oracle HCM Cloud, ADP, BambooHR. CRM Technologies: Salesforce, Microsoft Dynamics CRM, Oracle CX, SAP C/4HANA, HubSpot. Ensure that proposed solutions are aligned with industry standards and best practices in areas such as data security, regulatory compliance, and system performance. Client Engagement & Technical Leadership: Engage with clients to identify business challenges, technology pain points, and opportunities for digital transformation through advanced enterprise systems. Conduct in-depth technical presentations, live demonstrations, and hands-on workshops, showcasing the capabilities and benefits of ECM, ERM, HCM, and CRM systems. Serve as a technical advisor and advocate for the integration of cloud, on-premises, and hybrid architectures to optimize enterprise performance and flexibility. Integration & Automation: Design and implement integration strategies between ECM, ERM, HCM, and CRM systems using middleware and integration platforms such as: Integration Tools: MuleSoft, Dell Boomi, Informatica, Apache Camel, Microsoft Power Automate. APIs & Microservices: Develop and leverage RESTful APIs, SOAP services, and microservices architectures for seamless system interoperability. Propose and implement automation solutions using: Automation Tools: UiPath, Automation Anywhere, Blue Prism for RPA (Robotic Process Automation). Workflow Management: BPM (Business Process Management) tools like Camunda, Pega, and IBM BPM. Proposal & Technical Writing: Lead the development of detailed RFP/RFI responses, including technical proposals, solution architecture diagrams, and cost-benefit analyses. Collaborate with sales teams to craft proposals that emphasize the ROI, scalability, and future-proof nature of the proposed ECM, ERM, HCM, and CRM solutions. Ensure that all proposals adhere to compliance requirements, including GDPR, HIPAA, SOX, and other relevant standards. Continuous Innovation & Technology Leadership: Stay abreast of the latest trends, tools, and best practices in ECM, ERM, HCM, CRM, and related technologies, including cloud computing, AI/ML, and data analytics. Lead internal and external thought leadership initiatives, such as whitepapers, webinars, and conferences, to promote the company s expertise in enterprise solutions. Drive the adoption of emerging technologies like AI-powered analytics, machine learning models, and predictive analytics within ECM, ERM, HCM, and CRM systems. Qualifications: Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field. Master s degree preferred. 10+ years of experience in a pre-sales or technical architecture role with a strong focus on ECM, ERM, HCM, and CRM solutions. Extensive knowledge of enterprise platforms including: ECM: Experience with tools like SharePoint, OpenText, Documentum, or IBM FileNet, focusing on content management, records management, and digital asset management. ERM: Deep understanding of ERP systems such as SAP, Oracle, or Microsoft Dynamics, with experience in financial management, supply chain management, and production planning. HCM: Proficiency in HCM platforms like Workday, SAP SuccessFactors, and Oracle HCM Cloud, with a focus on employee lifecycle management, talent acquisition, and payroll systems. CRM: Expertise in CRM tools like Salesforce, Microsoft Dynamics CRM, and Oracle CX, with a focus on customer engagement, sales automation, and marketing automation. Strong understanding of integration technologies, including APIs, ESB (Enterprise Service Bus), and middleware solutions. Experience with cloud platforms (AWS, Azure, Google Cloud) and hybrid architectures. Proficient in enterprise architecture frameworks (e. g. , TOGAF, Zachman) and methodologies. Excellent communication, presentation, and client-facing skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Relevant certifications such as TOGAF, Salesforce Certified Technical Architect, Oracle Certified Professional, or similar are highly desirable. Personal Attributes: Visionary thinker with a passion for leveraging technology to transform business operations. Strong leadership and collaboration skills, with the ability to inspire and guide teams. High level of adaptability and eagerness to learn and implement new technologies. Detail-oriented with a focus on delivering high-quality solutions that meet and exceed client expectations. Benefits: Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance. Professional development opportunities, including certifications and training programs. Flexible work arrangements, including remote work options, to support work-life balance. A dynamic and innovative work environment that values creativity and collaboration

locationsIndia, Bangalore time typeFull time posted onPosted 30+ Days Ago job requisition idJR0034851 Job Title: Technical Writer About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by todays most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Senior Technical Writer who develops, manages, and delivers high-quality written content under tight deadlines in a fast-moving software development environment. About the role: We're seeking a Technical Writer with at least 2+ years of demonstrable experience creating software product documentation. You will be responsible for developing and delivering customer-focused documentation. Your work will encompass all stages of the documentation lifecycle, from planning to publication. This includes collaborating with engineering, UX, and customer-facing teams within an Agile framework. You will use specific authoring tools and apply Technical Writing principles to create concise, goal-based documentation that effectively addresses customer needs. About you: Minimum 2+ years of writing experience. Ability to write clear, concise, and accurate technical documentation for software products adhering to the Technical Writing standards. Adept at independently researching and learning new technologies using various resources, including documentation, tutorials, and online communities. (Good to have) Demonstrated understanding of UX principles and their application to technical documentation, ideally with experience collaborating with UX designers. Experience working within an Agile development environment, including active participation in daily stand-ups, sprint planning, and retrospectives. Effective communication skills, including the ability to clearly articulate technical information to both technical and non-technical audiences, and collaborate with development teams, UX designers, and customer-facing SMEs. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Intern - Onsite Intern - Onsite Minimum Experience: 0 Year(s) Number of Position(s): 2 Job Description We are looking for a talented and detail-oriented Technical Content Writer Intern to join our team. As a content writer, you will play a crucial role in creating engaging and informative content that simplifies complex technical topics for various audiences. This role is perfect for someone passionate about technology and skilled in crafting compelling narratives. Required Specifications and Qualifications: Bachelors degree or higher education in Information Systems , Information Technology , Computer Scienc , or other related disciplines. Comprehend and clarify complex technical concepts. Have research and analytical skills. Multitasking: Mindset of undertaking multiple projects and delivering quality work on tight deadlines. Experience with working knowledge of MS Office or Google Docs. Excellent technical writing and communication skills. strong command of tools for publishing documentation , including SnagIt , Camtasia , Zendesk Guide , and others. Roles and responsibilities Draft instruction manuals Deliver technical accuracy in writing user reports. Undertake existing and key content documents for improvisation. Write reports for internal teams such as developers and programmers. Write reports after collaboration and thorough discussion with subject matter experts and technical staff. Write easy and understandable documents for clients of all categories.

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions. Value Preposition As a Technical Writer within our Business Intelligence & Risk Reporting team, you ll transform complex analytical dashboards, data pipelines, and reporting frameworks into clear, concise documentation. This role combines precision writing with analytical thinking to support regulatory compliance, internal risk oversight, strategic decision-making, and a strong controls environment. Youll also contribute to reporting automation and dashboard development work to support 2nd Line of Defense. Job Details Position Title: Lead Analyst - Business Intelligence & Risk Reporting Career Level: P3 Job Category: Manager Role Type: Hybrid Job Location: Bangalore About the Team: We are a team of skilled professionals with proven expertise in delivering analytical and reporting solutions that transform raw data into actionable insights. With 75% of our team from a risk analytics background and the rest equipped with advanced analytical skills like statistical modeling and machine learning, we ensure data and metrics are timely, traceable, and consistent to drive impactful decisions. Impact Your work will ensure our technical documentation and credit risk reporting meet internal governance and external audit standards (both of which translate into sustaining a strong controls environment). You ll make complex dashboards and processes understandable to both technical and non-technical audiences, improving transparency, audit readiness, and internal knowledge transfer. Your reporting and development efforts will enhance automation, driving insights from raw data, reduce manual effort, and drive better risk insights. Key Deliverables Create and Maintain Reporting Documentation: Develop detailed and clear user manuals, technical documents, help guides, and tutorials for our dashboard platform, ensuring it is accurate, up-to-date, and easy to understand for users with varying levels of technical knowledge. Internal Collaborate with Cross-functional Teams: Work closely with developers, risk managers to gather insights about the dashboards features, changes, and dataflows. Explain Complex Concepts: Break down technical concepts and features into simple, digestible content for end-users, including non-technical users. User Guides and Tutorials: Create step-by-step instructions and tutorials to assist users in performing tasks, such as using filters, generating reports, and understanding data visualizations. Documentation for New Features: Continuously update documentation with new features, bug fixes, and UI changes. Data Visualizations: Explain how data is presented in the dashboard, including charts, graphs, and tables, and provide clear instructions on interpreting these visualizations. User Feedback: Collect and incorporate user feedback to improve the documentations clarity and usefulness. Skills and Qualification Functional Skills: Graduate with 7+ years of experience in technical writing. Understanding of credit risk concepts. Exceptional written communication skills, especially in technical and user guide contexts Ability to interpret complex dashboards, data visualizations, SQL queries, and dataflows. Strong collaboration with risk managers, dashboard developers, data engineers, and auditors. Analytical mindset with an eye for both detail and big-picture context. Technical/Business Skills: Proficiency in documentation tools (Confluence, Word, Markdown, Git-based platforms, JIRA) Familiarity with data analysis and reporting tools (Excel, SQL, Tableau, Alteryx) Experience with version control (Git), data dictionaries. Basic understanding of data warehouses, Data marts, and ETL pipelines is a plus. Relationships & Collaboration Reports to: Senior Manager - Business Intelligence & Risk Reporting (India) Partners: Risk Managers, Risk Associates, developers, and cross-functional teams.

Role Definitions Role type: Full-time / Permanent Corporate Unit: Technology Operations Functional Unit(s): Product Support Management Job Number: TO/PSM/015 Job Open Date: 22 September 2023 Job Location : Pune & Bangalore Role: Senior Field Application Engineer o Seniority Level: Senior o Work Experience: 4-8 Years Industry: Telecom / IoT / Electronics / Semiconductor To bolster our product management and support functions, we are on the lookout for candidates with strong technical and managerial skills. The selected candidate will play a pivotal role in directing all aspects of our support operations and product documentation for Cavli s hardware line of products . Job Responsibilities : You will be responsible for: Assisting in managing the company products and other details of sales and service requests for providing the same to the customers for technical support Analysing technological problems in installed application systems, checking its technical resolution and working condition, and fixing the same if required Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management Preparing technical elements of proposal, formulating the intricacies involved in defining the technical solution guidelines for sales team support Troubleshooting system applications on customers request, resolving other engineering issues regarding systems application, conducting regular follow up on customers activities, and monitoring the same for obtaining new sales opportunities Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration Coordinating with the sales and marketing team, systems application team, and other executive designers for designing proper application system, and formulating the product specification as per the customers needs Monitoring and managing the preamp devices for systems application and implementing innovative ways to optimize the use of wireless network for effective communication Coordinating with the project management team for overall analysis of health care applications and home energy procedures for system installation Providing capacitive resolution for all the installed application and assisting customers in maintaining the engineering applications efficiently Evaluating the customers requirement regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed Assisting the application engineering manager for performing the desired tests and installation procedures, preparing detailed schedule regarding the project specification, conducting research on market trends in field application, and analyzing the emerging trends for recommending the new application engineering products Participating in different seminars, conferences, and meetings for promoting the devised application engineering products, evaluating the performance and credibility of systems application, along with developing and optimizing the color codes specific for the particular design Providing technical training of consumer specific application of various application engineering products in developing stage to the branch personnels for adequate management of the same Required Technical Expertise: o Required Technical Expertise includes: Prior experience in product support roles with good debugging, troubleshooting skills and coordination skills. Solid understanding of telecommunications systems. Strong technical knowledge and inclination towards embedded electronics. 2-3 years of managerial experience. Knowledge of technical writing conventions. Preferred Qualifications: - Bachelor s/Master s degree in electronics & communications engineering or computer science engineering or electronics & instrumentation engineering. - Postgraduate degree in management or prior experience in managerial roles.

Confidence Petroleum is looking for Documentation Executive to join our dynamic team and embark on a rewarding career journey. Preparing and maintaining all types of documents, such as user manuals, training materials, and technical reports Ensuring that all documentation is accurate, complete, and up-to-date Collaborating with cross-functional teams to gather information and develop comprehensive documentation Reviewing and editing documentation to ensure consistency and readability Developing and implementing documentation processes and procedures Staying current with industry trends and best practices in technical documentation Managing document version control and ensuring that all documentation is stored securely

S/w Technical Writing , Neotwrking Experience, XML, DITA 5+ years of experience in writing content (Install/Admin/API guide/User guides/Configuration Guide/Command Reference Guide/Release Notes) for software products and applications. Exceptional knowledge in English grammar and language. Good understanding of complex domains, technologies, and authoring tools. Must have ability to articulate complex technical concepts to a simplified form. Ability to learn quickly and ramp up to speed. Must be strong in Technical Writing fundamentals (DDLC/Style Guide/Writing Style/Usages). Certification in technical communication (preferred) Work experience on XML-based authoring and content management system (CMS). Knowledge on documentation tools, such as FrameMaker, Oxygen, and MS Office applications. Should have work experience in agile methodology. Knowledge on fundamentals of telecommunications/networking (preferred). Should have mentoring/reviewing skills. Experience in leading a team (end-to-end support to the team). Should have followed best practices (preferred). Generate innovative ideas/automate procedures for process improvements. CCNA certification (preferred). Good technical aptitude and attitude. Excellent interpersonal, organization, and analytical skills. Ability to learn quickly and ramp up to speed,Must be strong in Technical Writing fundamentals (DDLC/Style Guide/Writing Style/Usages,Generate innovative ideas/automate procedures for process improvements

The Central Programs Team, India (CPT India) leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). Owns weekly/monthly reports and metrics. Identifies gaps in audit programs and processes and escalates to manager. Follows confidentiality rules with the documents reviewed. Drafts documents and revisions on audit reports per manager direction. Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. Earns trust of peers by understanding audit processes and programs. Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies. - Bachelor s degree or equivalent from an accredited university - Minimum 2 years relevant program management experience - Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) - Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) - Advanced Excel (Macros/VBA) - Experience with Stakeholder Management across Geographies - Program/Project Management Certification -Six Sigma Certification - Knowledge of SQL/ Python - Knowledge of visualization tools like QuickSight, Tableau etc.

Reporting to the Manager, Support Engineer, and Senior Support Engineer will be key members of the customer success organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Terraform and Terraform Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly product and marketing meetings. The Support Engineer will attend customer meetings as needed to help identify, debug, and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. Responsibilities: Triage and solve incoming support requests via Zendesk within the SLA Document and record all activity and communication with customers in accordance with both internal and external security standards Reproduce and debug customer issues by building or using existing tooling or configurations Attend weekly product engineering meetings to discuss topics pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve processes and tools for normal, repetitive support tasks Periodic on-call rotation for production-down issues Weekly days off scheduled every week on rotation on any day of the week Goals: 30 days: you should be able to - Write a simple TF configuration and apply it in TFE to deploy infrastructure Holistic understanding of (P)TFE and the interaction with the TF ecosystem Successfully perform all common workflows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: you should be able to - Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap (P)TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Apply TF configurations to deploy infrastructure in AWS, Azure, and Google Cloud Author one customer knowledge base article from area of subject matter expertise 90 days: you should be able to - Effectively triage and respond to a production down issue with minimal assistance Run point on a live customer install without assistance Independently find points of error and identify root cause in the customer log files and report relevant details to engineering Implement small bug fixes or feature improvements Reproduce a TF bug or error by creating a suitable configuration Requirements: 4+ years Support Engineering, Software Engineering, or System Administration experience At least 5 years in a customer-facing role Expertise in Open Source and SaaS is a major advantage Excellent presence; strong written and verbal communication skills Upbeat, passionate, and unparalleled customer focus Well-organized, has excellent work ethic, pays attention to detail, and is self-starting Experience managing and influencing change in organizations Strong project management skills Familiarity with Ruby on Rails Experience developing a program, script, or tool that was released or used is an advantage Strong understanding of Linux or Windows command line environments Interest in cloud adoption and technology at scale EDUCATION Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience #LI-SG1 #LI- Hybrid

You will attend customer meetings as needed to help identify, debug and resolve the customer issue and are expected to be a liaison between the customer and HashiCorp engineering. When possible, our Support Engineers will update and improve documentation, guide feature development, and implement bug fixes based on customer feedback. In this role you can expect to: Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time. Triage and tackle incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic 24/7 on-call rotation 30 days: Holistic understanding of Consul and the interaction with other HashiCorp Product Suite Successfully perform all common work flows within Consul Service Mesh 1 contribution to extend or improve product documentation or install guides 60 days: Ability to triage and communicate to Level 1 & 2 inquiries independently Ride along on 1-2 live customer debugging calls Author 1 "customer knowledge base" article from area of subject matter expertise 90 days: Ability to effectively fix and respond to a production down issue with minimal assistance Ability to take any Consul ticket without assistance Ability to independently find points of error and identify root cause by examining log files Ability to create ongoing KB articles that will benefit all customers You may be a good fit for our team if you have: At least 6 years of Support Engineering. Experience with Consul is a huge plus as well as experience with Docker, K8s or other containerization devops tools Hands-on experience with the HashiCorp ecosystem, specially Nomad for workload orchestration and deployment. Experience with scripting tool of choice to help automate re[production environments (for example, Bash, Python, PowerShell) Ability to read sophisticated code (Go) for troubleshooting and familiarity with Github Experience with REST APIs and command line tools Strong written and verbal communication skills technical writing experience a plus Well-organized, excellent work ethic, attention to detail, and self-starting Experience troubleshooting and resolving urgent, high-visibility technical problems Familiarity with Distributed Systems, Microservice architecture, and Containers Interest in cloud adoption and technology at scale Excellent problem solving, analytical, and troubleshooting skills Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience. Open to work in a hybrid setup with office location as Noida HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

They will contribute to product growth and development via product and marketing meetings. The Sr. Support Engineer II will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. RESPONSIBILITIES: I WANT TO DO THAT Act as an SME of Terraform products and escalation point within the support team. Act as queue monitor for low SLA or tickets that may need attention. Mentor TSEs on technical knowledge and process Attend weekly leadership meetings Reproduce and debug customer issues by using or building test environments and tools. Act as an Incident Commander (IC) for mission-critical sev-1s for enterprise customers Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Act as an escalation point for tickets that need special attention Serve as an escalation point for TSEs that need assistance with process or other needs Document and record all activity and communication with customers in accordance to both internal and external security standards Attend product engineering meetings to discuss issues pertinent to support and identify ticket trending Collaborate with engineers, sales engineers, sales representatives, and account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation GOALS: I CAN DO THAT 30 days: Holistic understanding of TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Author one customer knowledge base article from area of subject matter expertise 90 days: Ability to effectively triage and respond to a production down issue with minimal assistance Ability to take on Escalation Management duties for SEV-1 Ability to take any Terraform ticket without assistance Ability to independently find points of error and identify root cause by examining log files Ability to create ongoing KB articles that will benefit all customers REQUIREMENTS: I VE ALREADY DONE THAT OR HAVE THAT At least 6+ years of Support Engineering. A minimum of 8+ years DevOps Engineering, Software Engineering, or System Administration experience Production experience with Terraform or Terraform Enterprise preferred Strong written and verbal communication skills technical writing experience a plus Well-organized, excellent work ethic, attention to detail, and self-starting Experience troubleshooting and resolving urgent, high-visibility technical problems Familiarity with Distributed Systems, Microservice architecture, and Containers Interest in cloud adoption and technology at scale Excellent problem solving, analytical, and troubleshooting skills Open to work in a hybrid setup with office location as Noida EDUCATION: Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience preferred #LI-Hybrid #LI-SG1

We are seeking a highly skilled and experienced Azure and DevOps Architect to lead the design, implementation, and maintenance of our cloud infrastructure and DevOps practices. As an Azure and DevOps Architect, you will be responsible for driving the adoption of DevOps principles and tools, ensuring efficient and reliable delivery of our software products. Responsibilities: Cloud Architecture: Design and implement robust and scalable cloud architectures on Azure. Define and enforce cloud governance standards and best practices. Optimize cloud infrastructure for performance, cost-efficiency, and security. Migrate existing applications to the cloud, leveraging Azure services effectively. DevOps Strategy: Develop and execute a comprehensive DevOps strategy aligned with business objectives. Promote a DevOps culture and foster collaboration between development and operations teams. Identify opportunities for automation and continuous improvement. Implement CI/CD pipelines and automation tools to streamline software delivery. Infrastructure as Code (IaC): Use IaC tools like Terraform to manage infrastructure. Define and maintain configuration management scripts. Ensure consistency and reproducibility of infrastructure deployments. Security and Compliance: Implement security best practices and controls to protect cloud resources. Stay up to date with security threats and vulnerabilities. Ensure compliance with industry standards and regulations . Monitoring and Troubleshooting: Establish effective monitoring and alerting systems. Troubleshoot and resolve complex technical issues. Analyse system performance and identify optimization opportunities. Team Leadership and Collaboration: Mentor and guide team members on DevOps practices and tools. Collaborate with cross-functional teams to deliver high-quality solutions. Share knowledge and best practices within the organization. Required Skills: [Key Skills for Search - Azure API Management, Azure DevOps, Security and Identity, IaC - Terraform] Strong proficiency in Azure cloud platform services - Azure API Management, Azure Compute, Storage, Networking, Security. In-depth knowledge of DevOps principles and practices Experience with CI/CD tools (Azure DevOps) Expertise in Infrastructure as Code (IaC) tools (Terraform) Strong scripting skills (PowerShell, Bash) Understanding of containerization technologies (Docker, Kubernetes) Knowledge of security best practices and compliance standards Excellent problem-solving and troubleshooting skills Strong communication and interpersonal skills Experience with technical writing tools (eg Confluence) and diagramming tools (eg Visio, draw.io) Preferred Skills: Experience with configuration management tools (Ansible, Puppet, Chef) Working knowledge of Cloud Apps Qualifications: Proven experience: Overall 8-12 years of experience with at least 5 years of experience as a Cloud Architect. Certifications: Azure certifications preferred (Azure Solution Architect, Azure DevOps Engineer) Technical writing skills: Strong ability to write clear, concise, and informative technical documentation. Technical understanding: Familiarity with Digital Engineering, Digital Infrastructure and Cloud Technologies Communication skills: Strong verbal and written communication skills. Benefits: Opportunities for professional growth and development. Collaborative and supportive work environment.

Evaluates incoming complaint information and maintains the record in the electronic database Performs follow up activities to obtain additional information Use and maintain database(s), provide analysis and trending data on all complaints Determines Reportability of complaints and submits Regulatory Reports to Government Agencies Identify and document appropriate complaint categories to assure trend accuracy within the complaint database Writes investigation summaries based on technical product analysis information provided Ensures record documentation is maintained in a constant state of audit readiness per internal policies Liaison with groups who perform additional investigation and who prepare written record of investigation Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations Reviews and interprets risk management documentation as it applies to the complaint event Interacts with multiple departments within Medtronic RTG, such as Technical Services, Failure Investigation, R & D, Manufacturing and Engineering Interacts with groups external to Medtronic RTG, such as customers, vendors, health care professional Minimum Qualifications Bachelor degree; Engineering or Science degrees preferred (eg ECE, Biomedical Engineering, ME) 5 8 years quality assurance or regulatory experience in medical or pharmaceutical industry Computer literate with skills in Word, Excel, Access, PowerPoint and database trending analysis Strong typing skills and ability to write business documents with minimal supervision Strong verbal and written communication skills and ability to work in a team oriented environment Ability to multitask Ability to understand the functionality / intended use of complex medical devices Minimum travel may be required Nice to Haves Knowledge of medical devices, their development and quality control Knowledge of medical device standards Knowledge of FDA, MEDDEV, Canadian Regulations Technical Writing experience

Medical Writer / Technical Content Writer - Internship This internship is ideal for someone passionate about simplifying complex medical or technical information into clear, structured documents and engaging content. Required Skills: Draft and organise documents such as user manuals, work instructions, clinical evaluations, and regulatory submissions. Format documents according to internal templates and regulatory guidelines (e.g., ISO 13485, MDR, FDA, IVDR). Research and write blogs, articles, white papers, and social media content focused on regulatory trends, product safety, and medtech innovation. Contribute to internal knowledge bases and client training materials. Work with subject matter experts from R&D, Quality Assurance, and Regulatory Affairs teams to gather information. Gain exposure to technical writing tools, documentation control systems, and compliance workflows. Eligibility & Skills: Background in Life Sciences, Pharmacy, Biomedical Engineering, Biotechnology, or English. Strong writing and grammar skills, with an ability to explain scientific/technical concepts in simple terms. Interest in regulatory documentation and medical devices is a must. Basic proficiency in MS Office (Word, Excel, PowerPoint) or Google Docs. Prior writing samples (academic or creative) are preferred.

" Role Responsibilities: Project Coordination: Interact with the Clients and Technical Team, via Con-calls & Client meetings, and be accountable for the Project Delivery & Timelines. Requirement Gathering: Understand Client s Business and provide Solutions pertaining to their business needs. Proficient in writing User Stories, Acceptance Criteria, Project Plans. Client Management: Understand Client s Business and capture the appropriate requirements. Should have experience in handling and generating online leads from different platforms (Upwork, LinkedIn etc) Staying up-to-date on the latest process and IT advancements to automate and modernize systems & able to approach related projects Confidence working with complex data and systems Excellent communication and interpersonal skills , and the ability to work with people at all levels of an organization Possess good functional knowledge of Project requirement management & transfer detailed plan to internal team. Required skills:- Leading ongoing reviews of business processes and developing optimization strategies. Analytical thinker, Decision-maker, Problem-solver, Documentation, Attention to detail and visualization master Fundamental analytical and conceptual thinking skills. Proficient in making Wireframes Strong written and verbal communication skills including technical writing skills Involve in Documentation, Preparing Proposals Qualified MBA or related course.

Qualification: B. Tech in Electrical Engineering Experience: Minimum 2-5 years of experience in Testing & Commissioning / Project Coordination & Execution Skills: Strong knowledge of electrical testing methodologies, industry standards, and specialized testing kits Preferably from industries like Steel, Oil, Power Plants, Fertilizer, etc. Experience with test reporting, site coordination, and project execution Excellent troubleshooting and problem-solving skills Effective communication and strong technical writing skills Ability to interpret electrical drawings and specifications Key Responsibilities Coordinate with engineers assigned to specific projects monitor schedules, troubleshoot issues, and ensure timely execution. Communicate with clients to ensure site readiness, share project plans, and resolve any concerns proactively. Oversee day-to-day activities at various electrical substation sites (33kV/66kV/132kV & above). Ensure seamless testing and commissioning activities across sites. Gather testing data and submit it to the reporting team for documentation. Prepare detailed test reports with technical analysis and compliance checks. Follow up on payments with clients and engineers. Prepare quotations and MIS reports. Maintain project records and suggest corrective actions when needed. Ensure effective communication across all stakeholders.

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled IT Analyst Technical Infrastructure to join our Global Voice and Telepresence -CAT IT Division The preference for this role is to be based out of Whitefield PSN Office , Bangalore Job Summary: We are seeking a dynamic and skilled Communication & Collaboration Analyst to join our innovative team. In this key role, you will support Microsoft (MS) Teams calling, manage our cutting-edge Digital Signage environment, and administer cellular phones. Your technical expertise and excellent communication skills will be crucial in ensuring seamless operations and robust support for our advanced collaboration and communication systems. Join us and be a part of a forward-thinking organization where your contributions will drive impactful changes and elevate our technological capabilities. Key Responsibilities Enhanced Communication: By supporting Microsoft Teams calling, the analyst will ensure seamless communication within the organization, leading to improved collaboration and productivity. Effective Information Distribution: Managing the Digital Signage environment will enable the efficient distribution of information across the organization, ensuring that all employees are well-informed and up to date. Expanded Connectivity: Administering cellular phones will ensure that employees have reliable and efficient communication tools, enhancing their ability to stay connected and perform their tasks effectively. What you will have Bachelors degree in IT, Computer Science, or related field Experience in supporting MS Teams calling or similar systems Knowledge of Digital Signage systems and cellular phone administration Strong problem-solving and communication skills 5 days Work from office Shift Timing -01:00PM -10PM IST Preferred Skills Experience with MS Teams calling Familiarity with Digital Signage software and hardware Administration of cellular phones Why Join Us Dynamic and innovative team Collaborative work environment Professional development opportunities Competitive salary and benefits Work Environment The primary location for this position is Bangalore PSN Relocation is NOT available This role may require occasional on-call support and the ability to work flexible hours to address urgent issues 10% travel may be required Skills desired: Technical Analysis: Knowledge of the concepts, methodologies, and activities in technical analysis; ability to forecast the direction of technical landscape using technical indicators and take collective actions. Level Basic Understanding: Lists commonly used technical analysis tools and technologies. Documents key technical analysis procedures and policies. Describes basic concepts and major activities associated with technical analysis. Identifies the sources of information to extract the required data and technical indicators. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Basic Understanding: Uses a structured approach in analyzing and resolving technical problems. Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence. Provides examples or case studies demonstrating technical excellence in actual business scenarios. Pursues, prepares for and assumes new technical assignments and challenges. Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization. Level Basic Understanding: Describes the advantages and disadvantages found in commonly used hardware products. Identifies the main components of IT hardware. Lists the main hardware vendors and products within the market place. Cites examples of effective hardware usage within the organization. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Basic Understanding: Describes major components of system testing used by the organization. Documents the standard processes and procedures involved in system testing. Explains the importance of thorough system testing prior to implementation. Identifies common errors that occur in standard system testing activities. Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools. Level Basic Understanding: Discusses the inter-relationship between software, hardware and telecommunications. Lists major software components and problems with the current software environment. Describes architectural principles, blueprints and standards. Identifies key aspects of the organizations software infrastructure. Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications. Level Basic Understanding: Highlights the characteristics of excellent and poorly composed documentation. Describes basic writing standards and procedures of technical writing. Identifies available delivery alternatives (e.g. paper, on-line) in the local environment. Explains the basic concepts behind effective technical documentation. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: May 12, 2025 - May 18, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community .

Summary We are seeking an experienced Senior Technical Writer to join our Product Documentation team. In this role, you will be responsible for creating, managing, and maintaining high-quality, user-friendly documentation for Pathlocks enterprise-grade, cloud-based, and on-premise products. You will work closely with cross functional teams to understand the product, ensure accuracy, and deliver exceptional content that empowers users. Key Responsibilities Collaborative Development: Partner with product managers, knowledge engineers, developers, and quality engineers to gather technical information and insights. Engage in interviews with subject matter experts to deepen your understanding of product functionality. Explore and experiment with the product to gain hands-on knowledge. Documentation Excellence: Create and maintain diverse documentation, including Online help, integration guides, and REST API documentation. Tutorials, release notes, and solution-oriented use cases. Knowledge-based articles and in-app messaging for IT administrators and end-users. Ensure content adheres to industry standards, follows best practices in technical communication, and caters to varied audience groups. Quality Assurance: Review documentation for structure, clarity, technical accuracy, and adherence to style guidelines. Collect and analyze customer feedback to identify areas for improvement and implement updates. Propose innovative strategies to enhance documentation processes, standards, and user experience. Team Leadership: Guide and mentor junior writers, sharing best practices and ensuring content quality. Collaborate with team members to meet deadlines, share feedback, and integrate new content seamlessly. Required Skills and Qualifications Technical Writing Expertise: 10-15 years of experience in technical writing, with a proven ability to translate complex concepts into accessible documentation. Strong grasp of current trends and best practices in technical communication. Markdown Syntax Proficiency: Expertise in using Markdown to create well-structured content, including tables, lists, links, images, and code blocks. Familiarity with embedding inline visuals, optimizing for user engagement. Tools Proficiency Version Control and Collaboration: Proficiency with GitHub, GitHub Desktop, and GitLab for version control and collaboration. Ability to handle workflows like cloning, committing, merging, and resolving conflicts. API Documentation Tools: Experience with Swagger, Postman, and tools for documenting REST and GraphQL APIs. Content Creation Tools: GitBook, Confluence, Atlassian JIRA, and Kanban boards. Visualization Tools: Proficiency in tools like Lucidchart, Visio, PlantUML, and Mermaid for creating diagrams and workflows. Web Technologies: Knowledge of HTML, CSS, YAML, and JSON for advanced formatting and configuration documentation. Soft Skills: Exceptional communication skills, with the ability to explain complex topics clearly and concisely. Strong problem-solving abilities, attention to detail, and a customer- focused mindset. Ability to manage multiple projects in a fast-paced, Agile environment. Desired Skills: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with scripting (Python, Bash) for automating documentation tasks. Knowledge of identity management, governance, and compliance concepts. Proficiency in multimedia tools like Camtasia for creating video tutorials is a plus.

Summary We are seeking an experienced Senior Technical Writer to join our Product Documentation team. In this role, you will be responsible for creating, managing, and maintaining high-quality, user-friendly documentation for Pathlocks enterprise-grade, cloud-based, and on-premise products. You will work closely with cross functional teams to understand the product, ensure accuracy, and deliver exceptional content that empowers users. Key Responsibilities Collaborative Development: Partner with product managers, knowledge engineers, developers, and quality engineers to gather technical information and insights. Engage in interviews with subject matter experts to deepen your understanding of product functionality. Explore and experiment with the product to gain hands-on knowledge. Documentation Excellence: Create and maintain diverse documentation, including Online help, integration guides, and REST API documentation. Tutorials, release notes, and solution-oriented use cases. Knowledge-based articles and in-app messaging for IT administrators and end-users. Ensure content adheres to industry standards, follows best practices in technical communication, and caters to varied audience groups. Quality Assurance: Review documentation for structure, clarity, technical accuracy, and adherence to style guidelines. Collect and analyze customer feedback to identify areas for improvement and implement updates. Propose innovative strategies to enhance documentation processes, standards, and user experience. Team Leadership: Guide and mentor junior writers, sharing best practices and ensuring content quality. Collaborate with team members to meet deadlines, share feedback, and integrate new content seamlessly. Required Skills and Qualifications Technical Writing Expertise: 10-15 years of experience in technical writing, with a proven ability to translate complex concepts into accessible documentation. Strong grasp of current trends and best practices in technical communication. Markdown Syntax Proficiency: Expertise in using Markdown to create well-structured content, including tables, lists, links, images, and code blocks. Familiarity with embedding inline visuals, optimizing for user engagement. Tools Proficiency Version Control and Collaboration: Proficiency with GitHub, GitHub Desktop, and GitLab for version control and collaboration. Ability to handle workflows like cloning, committing, merging, and resolving conflicts. API Documentation Tools: Experience with Swagger, Postman, and tools for documenting REST and GraphQL APIs. Content Creation Tools: GitBook, Confluence, Atlassian JIRA, and Kanban boards. Visualization Tools: Proficiency in tools like Lucidchart, Visio, PlantUML, and Mermaid for creating diagrams and workflows. Web Technologies: Knowledge of HTML, CSS, YAML, and JSON for advanced formatting and configuration documentation. Soft Skills: Exceptional communication skills, with the ability to explain complex topics clearly and concisely. Strong problem-solving abilities, attention to detail, and a customer- focused mindset. Ability to manage multiple projects in a fast-paced, Agile environment. Desired Skills: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with scripting (Python, Bash) for automating documentation tasks. Knowledge of identity management, governance, and compliance concepts. Proficiency in multimedia tools like Camtasia for creating video tutorials is a plus.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As an Analyst Business Systems AWS, you will work collaboratively closely with our onshore teams, business leaders, senior architects, infrastructure engineers to design, develop, and deploy modern solutions on AWS platform. If you thrive in a fast-paced, ideas-led environment, you re in the right place. ESSENTIAL FUNCTIONS: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with onshore team and leadership to understand business needs, requirements, and strategic opportunities. Experience with requirement analysis and design for AWS and Amazon Connect along with IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo and integration with SF or downstreams Work in a team environment, taking responsibility for requirements, defining and designing the business functionality of the system in scope Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based in line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner QUALIFICATIONS: Undergraduate degree or equivalent years of experience required Accreditation in Business Analysis or equivalent credentials/experience is a nice to have. Degree in related discipline (Computer Science, Commerce, Business Administration, Management 3 to 5 years of work experience in systems analysis and / or design and programming Familiar with Software Development Life Cycle Experience working in Contact Center, specifically AWS connect along with Sales/Service console as agent desktop an asset Excellent AWS knowledge and a positive attitude/customer focused Technical understanding and experience in IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo Knowledge of AI capabilities within the AWS platform and Polly, Lex, Pinpoint, Chime and other AWS services around connect Agile / Dev Ops delivery experience; Working knowledge of Jira, Confluence and Gitlab an asset Previous experience with ServiceNow Ability to assess new requirement on AWS and all upstream and downstream applications, systems, and processes Experience in omnichannel contact center Demonstrated strength in problem solving and analytical skills Excellent communication abilities - written and verbal / presentation, including technical writing skills Strong customer focus and organizational skills with the ability to contribute to multiple projects under tight deadline constraints Able to operate within a team environment Ability to work collaboratively in a team environment, and independently with teams at various levels to investigate and validate all aspects of business problem Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Ability to rapidly acquire new knowledge and skills, and apply creative thinking to solve problems Sales Cloud, Service Cloud and Developer certifications preferred This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.