Technical Writer 2

As a Technical Writer 2 at Hyland Software, you will play a crucial role in creating and maintaining software documentation for company products. Your responsibilities will include: - Working collaboratively with global Engineering and Product Management teams to create clear, concise, and accurate documentation using DITA structured writing technologies and principles in a fast-paced continuous delivery environment. - Writing documentation for usage, configuration, and installation of user interfaces and collaborating with Engineering teams to maintain API documentation. - Researching, using, and building knowledge about products, services, technology, or concepts to be documented. - Creating documentation for new and moderately complex products, updating and editing existing product documentation to reflect changes to more advanced software, and conforming to quality standards for structure, content, and style. - Meeting with subject matter experts, attending relevant meetings, and collaborating with R&D colleagues to ensure that documentation is accurate. - Ensuring software is functioning as expected, escalating identified bugs, software design, and usability issues to the appropriate R&D stakeholders, and actively participating in discussions regarding product direction and design. - Identifying and troubleshooting issues with files in the authoring environment and resolving those with some assistance from documentation leadership. - Using experience to make informed decisions that improve the quality, layout, and overall functionality of assigned documentation, performing advanced technical tasks as determined in collaboration with documentation team management. - Complying with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy. To be successful in this role, you should have: - A Bachelor's degree, with a preferred major in English or Technical Communication. - 3+ years of Technical Writing Experience. - Strong English writing skills, a learners mindset, and an aptitude for technology. - Experience writing concise, grammatically correct, technical documentation. - Experience with desktop authoring and publishing tools required for the job and the ability to quickly learn additional tools. - Good interpersonal, decision-making, oral and written communication, editing, collaboration, and attention to detail skills. - Strong technical aptitude and troubleshooting abilities for software installation, configuration, and usage. Hyland Software offers a supportive and engaging work culture with various benefits and programs for its employees: - Learning & Development opportunities including a development budget, tuition assistance program, self-paced online courses, instructor-led webinars, mentorship programs, and structured on-boarding experience. - R&D focus on cutting-edge technologies, dynamic and innovative environment, and dedicated R&D Education Services department for personal growth. - Work-life balance culture with a flexible work environment, possibility to work from home, and a belief in efficiency regardless of location. - Well-being initiatives such as private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness programs, and more. - Community Engagement programs like volunteer time off, relief funds, giving programs, and employee resource groups. - Diversity & Inclusion benefits and policies to support a welcoming and inclusive workplace. - Niceties & Events including snacks, beverages, employee referral program, birthday gifts, incentives, and employee programs. If you are passionate about technology, dedicated to your work, and value honesty, integrity, and fairness, consider joining Hyland Software and connect with us for this exciting opportunity!,