3 Technical Upgrades Jobs

You will be part of a leading AI-driven Global Supply Chain Solutions Software Product Company that has been recognized as one of Glassdoor's Best Places to Work. We are looking for an astute individual with a strong background in supply chain, who can also contribute to the customer success team by implementing and supporting projects. You should possess deep knowledge of industry best practices and be able to collaborate effectively with multiple cross-functional teams. As a Shared Services Lead, your role will be crucial during the customer implementation lifecycle. You will be responsible for ensuring that all Cloud-related activities are completed by the respective cross-functional teams in a timely manner to support the implementation teams. Proactively identifying risks and escalating them to leadership to prevent delivery timeline delays will be a key aspect of your responsibilities. Your main responsibilities will include owning a portfolio of enterprise customers, understanding their operational needs and technical challenges, and developing plans to address them. You will need to ensure adherence to SaaS policies and procedures while driving overall service delivery success by maintaining a balance between customer expectations and delivery realities. Managing customer escalations for service issues, developing remediation plans, and establishing strong relationships with customers will be essential tasks. Specific goals will focus on customer satisfaction and health, advocacy, customer adoption of existing SaaS solutions, and identifying new upsell/cross-sell opportunities. Collaborating effectively with internal departments, tracking and approving transitions from implementation to steady state phase, and participating in business reviews will also be part of your role. We are seeking a candidate with a Bachelor's degree and 10 to 12 years of experience in the supply chain domain and related technologies. A minimum of 2 years of experience in a Technical Account Advisor role or similar position is required. Experience in SaaS technology landscape, managing critical customer issues, understanding service management frameworks, and strong project management skills are essential. Additionally, you should have excellent analytical, problem-solving, communication, and organizational skills. If you align with our core values and are passionate about driving success for both the company and our customers, we encourage you to explore this opportunity further.,

You will be joining Acuiti Labs, a specialist Global SAP consulting firm headquartered in London, UK, with a presence in Pune, Bangalore, and Hyderabad. Acuiti Labs focuses on Consumer to Cash process transformation and optimization for clients worldwide. With a strong foundation in technology R&D, digital and business strategy, we aim to provide the most appropriate solution architecture and technology to meet our clients" needs efficiently. Our innovative business engagement models ensure tailored solutions for each client, fostering a culture of excellence and innovation. At Acuiti Labs, we pride ourselves on our diverse and talented workforce, promoting a gender-neutral environment and emphasizing Diversity and Inclusion. Our core values revolve around Excellence, Integrity, Learning, Organisational pride, and Respect. We are committed to maintaining a friendly, motivating, and challenging company culture that prioritizes the well-being of our employees. As an SAP Silver Partner specializing in SAP BRIM solutions, Acuiti Labs offers expertise in deploying SAP BRIM on S/4HANA and cloud-based applications like Subscription Billing, CPQ, and Entitlement Management. We have a wealth of experience across various industries, supporting subscription and consumption-based Target Operating Models. Our service areas encompass Mobility-as-a-Service, Tourism-as-a-Service, Ports-as-a-Service, Postal-as-a-Service, Telco-as-a-Service, and Software-as-a-Service. We are currently looking for an experienced SAP FICO Consultant to lead the design, development, and implementation of SAP FICO solutions in public cloud environments. The ideal candidate should have over 10 years of SAP experience, including hands-on involvement in pre-sales, solutioning, and client-facing roles. Expertise in configuring and supporting SAP FICO modules in the public cloud is crucial for this role. Key Responsibilities: - Design, develop, and implement SAP FICO solutions in public cloud environments, focusing on financial accounting and controlling processes. - Provide pre-sales support, estimations, and client-facing solutions for SAP FICO engagements. - Ensure integration with other SAP modules (MM, SD, PP) for efficient financial processes and reporting. - Lead and guide a team of up to 50 resources across multiple engagements. - Drive quality delivery and client satisfaction by aligning solutions with business requirements. Required Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or related field (Masters degree is a plus). - Experience: Minimum 10 years of SAP FICO experience with expertise in public cloud implementations. - Technical Skills: Deep knowledge of SAP FICO modules and architecture in the public cloud, experience with technical upgrades and custom solutions. - Leadership Skills: Proven ability to manage large teams and oversee multiple projects simultaneously. Desired Skills: - Strong problem-solving and analytical skills. - Excellent communication skills with a client-focused approach. - Ability to thrive in high-pressure environments and adapt to changing project requirements. If you possess the requisite experience and skills to lead complex SAP FICO implementations in a public cloud environment, we encourage you to apply and be a part of our dynamic team at Acuiti Labs.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. I nviting applications for the role o f Senior Principal Consultant, SAP Security/ GRC ! Responsibilities: SAP User Role Admin, Security Patches, Application of support packages. Hands-on experience on GRC ARA, ARM, and EAM modules. Experience in support and maintenance of SAP AMS / Implementation/ Support projects for clients across the globe. Apply security policies to the SAP systems as determined by the IT Security group Manage system performance, upgrades, corrections, and transport management (CTS/TMS), client and landscape strategies, batch scheduling. Provide technical upgrades functional and technical enhancements. Installation, upgrade and maintenance of SAP and SAP related software products. Maintain HANA database, perform patch and service stack upgrades. Perform SAP Software Installation, maintenance and administration of UNIX and Windows based servers running SAP FI/HR/SRM/Portal, Solution Manager, Hana, Gateway ). Daily monitoring, administrating, troubleshooting, and tuning of all SAP systems. Analyze performance bottlenecks and provide optimization techniques. Identify and ensure incidents and request are prioritized and assigned correctly as per Client guidelines Troubleshooting security access issues, interacting with key functional/business stakeholders for providing a resolution to SAP Security/GRC errors/exceptions Experience working on maintenance of GRC master data, running risk analysis, batch job monitoring, audit & compliance support activities (user management controls, access certification, etc.), BRF+ and MSMP workflows maintenance. Experience in Security/GRC activities for minor enhancements and support pack/version upgrades Must have good documentation skills and should be able to work in global environment, Ability to work on multiple modules same time. Experience in Application Maintenance Support. L0, L1 & L2 Responsible for management of Client Impact tickets. Accountable for Service Restoral / Permanent Resolution of production incidents. Responsible for successful Production start-up, Understanding of Roles & Authorizations Hands on Configuration experience Experience defining, implementing, and supporting business processes. Good understanding of incident management and change management. Must be able to communicate clearly and concisely. Strong attention to detail and outstanding analytical and problem-solving skills Able to work independently and with others self-directed take initiative to solve problems and overcome roadblocks. Results-oriented Ability to thrive in a fast paced, rapidly changing team-oriented environment Qualifications we seek in you! Minimum Qualifications Graduate or postgraduate in B Tech, IT or MCA. Preferred Qualifications/ Skills Good Communication skills S4 Hana certification mandatory. Excellent customer facing skills that include conducting co mpelling technical briefing & demonstrations including issues, status reports and resol ving impediments. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.