161 Technical Troubleshooting Jobs - Page 3

Our client is an EU subsidiary of a Global Financial Bank working in multiple markets and asset classes. We are seeking a highly skilled WK OneSumX Technical Specialist to support the Client in the implementation, optimization, and maintenance of the Wolters Kluwer OneSumX regulatory reporting platform. This role requires deep technical expertise in OneSumX configuration, integration, and customization, ensuring seamless regulatory reporting and compliance processes. The ideal candidate will have experience working in financial institutions and regulatory reporting environments, with strong knowledge of data management, system integration, and regulatory frameworks such as EMIR, MIFID, Basel, and IFRS. Responsibilities OneSumX Support : Effectively raise, record, monitor progress of all incidents and service requests specific to Customer's OneSumX into the central ITSM tools Provide timely feedback to the business and stakeholders as required. Provide troubleshooting solutions, report and analyze tickets raised Liaise with other support/development teams to resolve cross-system issues Elaboration OneSumX System Implementation & Configuration: Lead the setup, configuration, and customization of OneSumX for regulatory reporting. Ensure smooth integration with existing banking systems, data sources, and reporting frameworks. Technical Support & Troubleshooting: Provide technical expertise and troubleshooting support for OneSumX-related issues. Work with vendors and internal IT teams to resolve system bugs, upgrades, and patches. Data Management & ETL Processes: Design and optimize ETL processes to ensure efficient data extraction, transformation, and loading into OneSumX. Maintain data accuracy and integrity for regulatory submissions. System Enhancements & Performance Optimization: Identify opportunities for performance improvements and automation within OneSumX. Implement best practices for system scalability, efficiency, and compliance. Regulatory Compliance & Reporting Support: Work closely with Compliance, Risk, and Reporting teams to ensure alignment with regulatory requirements (EMIR, MIFID, Basel, IFRS, etc.). Support testing and validation of reports before submission to regulators. Stakeholder Collaboration: Liaise with internal stakeholders, including IT, Compliance, Finance, and Operations, to ensure seamless integration of OneSumX with business processes. Work with Wolters Kluwer support teams to address system enhancements and issue resolution. Testing & UAT: Support User Acceptance Testing (UAT) for OneSumX upgrades and new regulatory requirements. Ensure compliance with internal testing and change management processes. Documentation & Training: Maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and data mappings. Provide training and knowledge sharing to internal teams on OneSumX functionalities and enhancements. Skills At least 5+ years of relevant experience Experience with OneSumX suite or other similar regulatory reporting tool like SAS, AxiomSL Banking /Financial Services and Regulatory reporting experience is required Technical expertise in Wolters Kluwer OneSumX configuration, implementation, and support. In addition: Strong experience with data integration, ETL processes, and system architecture for regulatory reporting. Familiarity with regulatory frameworks such as EMIR, MIFID, Basel III, IFRS, and local regulatory requirements. Experience in SQL, data modeling, and database management for financial reporting systems. Hands-on experience with OneSumX report development, customization, and troubleshooting. Knowledge of financial instruments, trade lifecycle, and transaction reporting. Strong problem-solving skills and ability to analyze complex technical and regulatory challenges. Experience in working with cross-functional teams, including Compliance, Risk, IT, and Finance. Ability to document technical processes and system configurations clearly. Nice to have Experience in Azure Fabric Training on Datawarehousing, BI, Data modelling, Microsoft SQL server, SSIS, Scrum Experience in financial regulatory reporting tools beyond OneSumX (e.g., AxiomSL, Regnology, or other RegTech platforms). Knowledge of automation tools and scripting languages for process optimization. Understanding of cloud-based regulatory reporting solutions and API integrations. Exposure to agile project management methodologies and experience working in fast-paced regulatory environments.

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND LOC - GURGAON, PUNE WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) KAJAL 8860800235 Required Candidate profile Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Responsibilities Design and build solutions for complex business workflows Understanding the user persona and deliver slick experience. Take end to end ownership of components and be responsible for the sub systems that you work on from design, code, testing, integration, deployment, enhancements etc. Write high quality code and taking responsibility of their task Solve performance bottlenecks Mentor junior engineers Communicate and collaborate with management, product, QA, UI/UX teams. Deliver with quality, on time in a fast-paced start-up environment: Bachelor/Master's in computer science or relevant fields 8 + years of relevant experience. Strong sense of ownership. Excellent Java and object-oriented development skills. Experience in building and scaling microserives Strong problem solving skills, technical troubleshooting and diagnosing Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team. Strong knowledge in RDBMS and NoSql technologies Experience in developing backeds for enterprise systems like eCommerce / manufacturing / supply chain etc. Excellent understanding of Debugging performance and optimisation techniques. Experience in Java, Mongo, MySQl, AWS technologies, ELK stack, Spring boot, Kafka Experience in developing any large scale Experience in cloud technologies Demonstrated ability to deliver in a fast paced environment Good Communication SkillsAdd ons: Experience in Big Data Technologies, Data Warehousing AI/ML experience Experience in architecting large scale SaaS products/platforms like eCommerce, manufacturing, supply chain, etc.,

Skills & Qualifications Bachelor/masters in computer science or relevant fields. 3+ years of relevant experience. Strong sense of ownership. Experience in building and scaling microservices. Strong problem-solving skills, technical troubleshooting and diagnosing. Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team. Excellent understanding of Debugging performance and optimization techniques. Experience in JavaScript, HTML & CSS, React js Experience in developing any large-scale Experience in cloud technologies. Demonstrated ability to deliver in a fast-paced environment. Good Communication Skills.

Technical Support(Chat) - Customer service profile Location: Bangalore | Freshers Only Salary Upto - 3.5 LPA 5Days WFO | US Shift | 1side Cab Immediate Joiners only | Joining 20 June Call/ WhatsApp Latika: 9810996899 Email: latika.chopra05@gmail.com Required Candidate profile Technical Graduate Preferred(BCA, MCA, B.Tech, M.Tech)

Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Job Information Job Opening ID ZR_2172_JOB Date Opened 10/04/2024 Industry Technology Job Type Work Experience 4-6 years Job Title Front End Engineer City Bangalore Province Karnataka Country India Postal Code 560029 Number of Positions 4 Skills & Qualifications Bachelor/masters in computer science or relevant fields. 3+ years of relevant experience. Strong sense of ownership. Experience in building and scaling microservices. Strong problem-solving skills, technical troubleshooting and diagnosing. Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team. Excellent understanding of Debugging performance and optimization techniques. Experience in JavaScript, HTML & CSS, React js Experience in developing any large-scale Experience in cloud technologies. Demonstrated ability to deliver in a fast-paced environment. Good Communication Skills. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_2174_JOB Date Opened 10/04/2024 Industry Technology Job Type Work Experience 8-10 years Job Title Lead - Backend Engineer City Bangalore Province Karnataka Country India Postal Code 560029 Number of Positions 4 Responsibilities Design and build solutions for complex business workflows Understanding the user persona and deliver slick experience. Take end to end ownership of components and be responsible for the sub systems that you work on from design, code, testing, integration, deployment, enhancements etc. Write high quality code and taking responsibility of their task Solve performance bottlenecks Mentor junior engineers Communicate and collaborate with management, product, QA, UI/UX teams. Deliver with quality, on time in a fast-paced start-up environment: Bachelor/Master's in computer science or relevant fields 8 + years of relevant experience. Strong sense of ownership. Excellent Java and object-oriented development skills. Experience in building and scaling microserives Strong problem solving skills, technical troubleshooting and diagnosing Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team. Strong knowledge in RDBMS and NoSql technologies Experience in developing backeds for enterprise systems like eCommerce / manufacturing / supply chain etc. Excellent understanding of Debugging performance and optimisation techniques. Experience in Java, Mongo, MySQl, AWS technologies, ELK stack, Spring boot, Kafka Experience in developing any large scale Experience in cloud technologies Demonstrated ability to deliver in a fast paced environment Good Communication SkillsAdd ons: Experience in Big Data Technologies, Data Warehousing AI/ML experience Experience in architecting large scale SaaS products/platforms like eCommerce, manufacturing, supply chain, etc., check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Key Responsibilities: Troubleshoot software issues and resolve customer queries through phone, email, or onsite visits. Train clients on software usage and best practices. Collaborate with the development team for escalated issues and ensure timely resolution. Maintain client relationships by offering excellent post-sales support and ensuring customer satisfaction. Minimum Requirements: Strong problem-solving and communication skills. Familiarity with common software systems and technical troubleshooting.

Qualifications: Graduate with 18 months of international Networking process experience. Both Side Cab Facility Pay range and compensation Package:The salary range for this position is 4LPA to 5 LPA. Share cv on WhatsApp:- 6367194878

Telehealth Coordinator Roles and Responsibilities: Manage and coordinate telehealth services. Ensure patients receive remote healthcare services efficiently and effectively. Troubleshoot technical issues related to telehealth services. Train healthcare providers on telehealth technology. Monitor and evaluate the effectiveness of telehealth services. Required Skills: Knowledge of telehealth technology Strong organizational skills Excellent communication skills Ability to troubleshoot technical issues Understanding of healthcare regulations

EHR (Electronic Health Record) Analyst Roles and Responsibilities: Manage and optimize electronic health record systems. Ensure EHR systems meet the needs of healthcare providers and patients. Analyze data to improve EHR system performance. Train healthcare staff on EHR system usage. Collaborate with IT departments to implement system updates. Required Skills: Knowledge of EHR systems Proficiency in data analysis Attention to detail Strong organizational skills Ability to train healthcare staff

About the Team Join a talented, energetic, and innovative group managing a support team. This team is chartered to provide support services to the UKG Ready customer base. You'll oversee support resources in delivering exceptional customer product support and resolution in a fast-paced, high-volume environment. You'll also manage the dynamics of daily operations by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: Product Support Representative This role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. You're expected to deliver high-quality support to our UKG Ready customers, utilizing outstanding customer service skills and techniques that promote satisfaction and retention. You will provide end-user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules, requiring sharp analysis, problem-determination, and troubleshooting skills. Primary/Essential Duties and Key Responsibilities Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may include outbound call backs, e-mails, and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Deliver excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the Partners for Life model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success. Acquire and maintain knowledge of product-related changes and current department policies and procedures. Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required. Qualifications Proficient in English, encompassing writing, speaking, and comprehension. Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment. One to three years customer service experience. Experience with US Payroll/Time and Labor/HR. Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution. Confidence and strong leadership abilities. Strong verbal and written communication skills with demonstrated ability to communicate effectively. Ability to set and manage customer expectations. Effective collaboration and time management skills. Ability to multitask; can prioritize and juggle many tasks or projects at once. Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner. Highly motivated and team oriented. Open to working in EST time zones. Education and Certifications Bachelor's degree required (BCom, BA, BSc). Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Certification in the Payroll/HR industry a plus

Lead service operations for solar inverter systems across residential to utility-scale projects. Manage technical support, field teams, and issue resolution to ensure optimal performance, high uptime, and exceptional customer satisfaction.

Role: Technical Support Minimum 2yrs exp into handling chat Technical issues Must have Microsoft experience with Troubleshooting Excellent communication Immediate joiners preferable Rotational shift Location: Chennai Thanks Pavithra@jobseeks4u.com

URGENT HIRING!!! For more information call & WhatsApp - 8920208592 Responsibilities Monitor and maintain dialysis machines before, during, and after treatments. Prepare and set up equipment for patients undergoing dialysis. Assist patients with the procedure, ensuring their comfort and safety during treatment. Collect and record patient data, vital signs, and other relevant information. Provide education to patients and their families regarding dialysis treatment and care. Troubleshoot issues with dialysis equipment and report any malfunctions or concerns to the appropriate personnel. Maintain cleanliness and sanitation of the dialysis area and equipment. Skills Strong understanding of dialysis procedures and patient care protocols. Proficient in operating and troubleshooting dialysis machines. Excellent communication and interpersonal skills to interact with patients and healthcare team members. Ability to work effectively under pressure and in a fast-paced environment. Detail-oriented with strong organizational skills. Benefits food and Accommodation.. Air Tickets Medical Note - This job is only for abroad Location.(Not for India )

We are seeking a skilled and detail-oriented Technician - Laboratory to join our team in India. The ideal candidate will have 1-7 years of experience in a laboratory environment and will be responsible for conducting experiments, analyzing samples, and maintaining laboratory equipment. RESPONSIBILITIES Prepare and analyze samples using laboratory equipment and techniques. Maintain laboratory equipment and ensure it is calibrated and functioning properly. Perform routine quality control checks on laboratory tests and results. Document and report laboratory findings in accordance with standard operating procedures. Assist in the development and validation of laboratory methods and procedures. Ensure compliance with safety regulations and maintain a clean laboratory environment. Collaborate with team members and other departments to support research and development activities. Skills and Qualifications Bachelor's degree in Biology, Chemistry, or a related field. 1-7 years of experience in a laboratory setting, preferably in a clinical or research laboratory. Proficient in laboratory techniques such as pipetting, centrifugation, and spectrophotometry. Familiarity with laboratory safety protocols and good laboratory practices (GLP). Strong analytical and problem-solving skills. Excellent attention to detail and ability to work independently or as part of a team. Effective communication skills, both written and verbal.

Role - Team Lead Exp - Min 4 Years Loc - Hyderabad Skill - Service Desk / Technical Support / IT Support Con - 9116324602 / teena.ghrs@gmail.com Notice Periods - 30 Days

Position Objective (Briefly state what the main purpose of what this position is responsible for). Within the region and the Energy+ division, the Technical Team will provide technical and product expertise to sales representatives, resellers, and customers during the sales process. They will assist in the Material Requisition process and drawings, ensuring compliance and readiness by coordinating with sourcing departments. Additionally, they will support the commercial sales team through product recommendations and solution generation. The team will address customer needs and concerns with professionalism and expertise, and mentor less experienced associates. The technical solutions team will become the preferred technical go-to for key customers, addressing their needs and concerns with a high level of professionalism. The team will anticipate internal and external business challenges and/or regulatory issues, recommending process, product, or service improvements. The technical solutions team will define solutions, work closely with cross-functional support, ensure team alignment with commercial sales KPIs and strategic plans, engage in customer communication, diagnose process issues, and provide fit-for-purpose technical solutions. Additionally, the team will ensure the use of value propositions and support business development for closing and developing new business that aligns with strategy. Essential Job Functions (Describe the primary tasks, duties and responsibilities associated with the position and actions that are required to perform in the role, be as detailed as possible. Is domestic/global travel required?) Please make sure you indicate the % of time spent on each activity needed for pricing the position. Convey Value to create long term customer relationships Conduct customer or and supplier meetings and calls to discuss support issues, collect missing information, and address concerns. Contributes to customer lunch & learns, white paper development, webinars, and tradeshow involvement. Understand client requirements and collaborate with the Sales team to establish key technical differentiators and use technical value proposition, effectively helping clients to populate the right filter specification. Supporting Sales by joining some meetings with clients and discuss on technical process clarification and some on mechanical clarification, supported by a senior associate. They can meet or call some key suppliers and participate to some technical bid evaluation or clarification (design, scope...) Travel for various reasons in support of sales, including reviewing customer operations/facilities, evaluating customer designs, explaining proposed standard processes and equipment, supporting value proposition discussions, and reviewing projects in detail with multidisciplinary design teams. Technical Expertise, tools and process standard work to support growth objectives Be contacted by clients and discuss on their requirements to provide the right solution specification recommendations and communicate technical information effectively to both technical and non-technical to the clients. Enquiry review and analyses to understand the scope, deliverable, timing Basic knowledge of P&ID to understand the requirement Identify the right technology and product to offer with cost-effective solutions Performs appropriate calculations to develop a process design that will meet customer requirements. Selects equipment that can support the process design in alignment with preferred product positioning. Able to select and use available drawings, using available tools from Engineering Prepare, with some minimum support from a senior function, and send to the sourcing department our process and mechanical Material Requisition (MR) with applicable specification to get the costing Able to challenge a minimum the material selection of the pressure vessel, for the given application Can populate, with guidance from Senior support, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connection, closure, rating.) to minimize the cost impact of the project Good knowledge on some customer standard specification Ensure competitive product knowledge within market advantage applications and coordinate with Field Application Specialist in support of in value proposition discussions with the customer. Develops the process description, scope description, technical exceptions, and clarifications to bid documents, and technical drawing package for formal proposal to the customer. Manage project execution following standard process (ie configurator), in coordination with customer, suppliers and internal departments. Basic understanding of welding processes, heat treatment and destructive testing is a plus Can provide, with Eng team, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connexion, closure, rating.) to minimize the cost impact of the project System engineering knowledge such as skids/valves/piping/structure specification and cost compilation is a plus Writing detailed scope/design part in the offer Work with the sales to check and review the client contract details with the contract manager, sales and legal With minimum supervision, run and close the technical bid evaluation with our suppliers Standard Work impact Able to follow existing standard work in place, join meetings/calls promptly. And participate or lead actively to them Strictly use the current bidding process (Sizing, Design, Costing Sheet, cash flow, Quotation, associated drawings, value selling, project hand over), as defined, and help sales to drive the accuracy of the opportunities (size, value, type,) Follow standard work processes within the team to ensure team deliverables, KPIs, and metrics consistently meet or exceed service levels through daily management. Assist the hand over process, as per current KPIs and process matrix, to full fill requirement of order entry and project execution start and support the satisfaction of the client. Responsible for the failure mode and effect analyses (OFMEA) for the project with cross function and initiate a demand to run a formal risk assessment, when needed. Ensure closure of the technical bid evaluation with our supplier with minimal supervision of a senior associate Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policy Teamwork & Communication Foster cooperation and collaboration within the team and assist in building organizational and people capabilities with an emphasis on team strength and accountability (Win as a Team). May a part of various discussion on projects with moderate resource requirements, risk, and/or complexity Able to take decisions with limited guidance. Participate to some lessons learnt sessions with various stake holders Minimum Qualifications (List the minimum qualifications and experience this position requires. Only list those areas that are essential to this position. Be as specific as possible, i.e. bachelors degree in chemical engineering, 5 7 years relevant work experience). Bachelors degree in chemical, Process or Mechanical Engineering Up to 5 to 7 years of experience working on projects in the Energy Transition, Chemical, Refinery, and/or Oil & Gas industries is a plus Demonstrated ability to work across an organization, collaborate, and influence others both directly and indirectly. Ability to collaborate with stakeholders across the organization and externally A results-oriented teammate with strong communication skills and a personal dynamic that fosters an atmosphere of collegiality and consultative management towards common goals. Willingness to challenge the status quo and think creatively to support continuous improvement. Position Competencies (include behavioral characteristics and leadership capabilities) Customer-Centric Mindset: Focus on customer satisfaction and long-term relationship development. Actively listen to customers' needs, concerns, and feedback, and respond thoughtfully. Verbal Communication: Clearly and concisely communicate with clients, internal teams, and stakeholders. Work well with cross-functional teams like sales, marketing, product, strategies, and support to ensure team and customer needs are met. Effectively deal with customers at various levels of the organization. Cultural Awareness. Experience reading and interpreting technical specifications, and familiarity with technical drawing. Experience with filtration in the Energy/Fuels & Chemical market Prior sales experience is an advantage. Conflict Management & Problem-Solving Skills. Other Requirements (include culture, fit and values) A passion for continuous improvement and a growth mindset. Models’ integrity, transparency, and self-awareness. Interested candidates can revert with their updated resume on below mentioned id or else can contact me on -8850029601 pdhotre@allegisglobalsolutions.com

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Technical Troubleshooting. Experience: 1-3 Years.

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND LOC - GURGAON, PUNE WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) SHASHANK 8860802842 Required Candidate profile Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Analysis. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Talend Big Data. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP IBP for Demand. Experience: 5-8 Years.