653 Technical Troubleshooting Jobs - Page 17

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% SQL Server Database Administrator - 8 to 13yrs -Chennai Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About this Team Team uses to support Banking and leverage application databases. Having onsite and offshore support model. More than 1000+ servers supported by thi...

WHAT THE ROLE OFFERS: Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution) Validates technical information, sets fair expectations and disseminates information as needed Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly) Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues Ability to work under press...

Your Impact: Open Text is seeking Lead Technical Support Specialists (TSS) in Documentum. TSSs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues. Constantly and continuously enhances knowledge on OT products, developing self and upskilling team members across the globe. Where relevant, as Subject Matter Expert (SME), participate in documentation and product review too, prior to product release/general availability (GA). WHAT THE ROLE OFFERS: Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communic...

About the Role: We are hiring a Product and Sales Specialist for one of the DSS Group companies - NeoDx Biotech Labs, a prominent manufacturer of molecular diagnostics kits . This role is crucial for supporting healthcare professionals in accurate disease detection and management. The ideal candidate will have strong technical knowledge in molecular diagnostics, especially RT-PCR, and experience in key account management, distributor/channel partner development, and revenue generation within the healthcare or diagnostics industry. The position involves driving market penetration, providing application support, and ensuring customer satisfaction. A techno-commercial approach, combining busine...

As a Category & Catalogue Manager at our growing team based out of Gurgaon, you will be responsible for leading the end-to-end catalogue content creation process. This includes developing detailed product attributes, supporting pricing workstreams, managing photoshoots, and collaborating closely with internal catalogue and marketing teams. Your role will involve continuously enhancing catalogue elements such as images, descriptions, and categorization based on customer insights to improve conversion rates. You will also develop and execute strategies to effectively showcase products, ensuring accurate feature and price information across all platforms using in-house tools. Additionally, you ...

About the TeamCome join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the RoleThe Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our ...

Job description Job Title: Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome or up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality ...

Provide basic technical support for hardware, software, and network issues. Assist users via calls, chat, or email. Log tickets and escalate as needed. Required Candidate profile Only Male candidates can apply. (2025 passed outs are not eligible) Fresh Candidates and basic knowledge in hardware and networking. Should have willing to learn, and support users effectively.

Skill required: Marketing Operations - Adobe Campaign Classic Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing m...

Role & responsibilities Provide international customer service through voice support Offer technical support to customers (Network Troubleshooting) Demonstrate strong communication skills Qualifications: Graduate with 18 months of international voice process experience. Pay range and compensation Package: The salary range for this position is 3.6LPA to 5 LPA Contact Details: Share your CV in PDF format at rishika.mukherjee@Techmahindra.com Contact Person: Rishika Mukherjee - 8826106205 DIRECTLY REACHOUT TO ME FOR VIRTUAL ROUNDS ON THE GIVEN NUMBER - 8826106205, 8826923749. Job description: Company: Tech Mahindra Position: International customer services voice process (technical support) Loca...

The Customer Support Analyst plays a crucial role in ensuring customer satisfaction by providing timely and effective support for products or services. This role involves acting as the primary point of contact for customer inquiries, troubleshooting issues, and providing solutions through various communication channels. A Customer Support Analyst analyzes customer feedback and support data to identify trends, contribute to process improvements, and enhance the overall customer experience. They collaborate with internal teams to resolve complex issues and maintain comprehensive documentation. Key Responsibilities: Respond to customer inquiries via phone, email, chat, and other channels. Diagn...

Key Responsibilities: Provide first and second-level support for all IT-related issues, including hardware, software, network, and peripheral devices Install, configure, and maintain operating systems, software applications, and hardware components Troubleshoot system errors, software malfunctions, and network issues Assist in setting up new hardware and performing system upgrades Maintain and update user accounts, permissions, and access rights via Active Directory or similar tools Ensure the functionality of local and remote access systems Provide remote desktop support to users for troubleshooting and resolution Monitor and resolve network connectivity and infrastructure issues Document a...

Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and accurate manner Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity Walk customers through step-by-step solutions Follow up with clients to ensure full resolution of issues Escalate unresolved issues to appropriate internal teams Document technical knowledge in the form of manuals or solution articles Maintain high customer satisfaction and adhere to service level agreements (SLAs)

Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and accurate manner Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity Walk customers through step-by-step solutions Follow up with clients to ensure full resolution of issues Escalate unresolved issues to appropriate internal teams Document technical knowledge in the form of manuals or solution articles Maintain high customer satisfaction and adhere to service level agreements (SLAs)

BD & Technical Development Associate (Specialty Polymers) Hiring business development & Technical Development personnel to work closely with leading specialty polymer companies to further business development and sales initiatives. Role involves working closely with the principal companies to engage on RFQ/ upcoming projects with key global OEMs. Looking for an experienced candidate with expertise in technical troubleshooting of Engineering Polymers / Business Development. Candidates working in business development roles with injection moulding companies can also apply Job Description Responsible to ensure the development initiatives undertaken Meet OEMs and key moulders to explore new proje...

Requirement: International Technical Support (Voice) Qualification: Graduated Fresher CTC: Up to 2.5 LPA Location: Pune (Hinjewadi)/ Bangalore(E-city) 24/7 Rotational Shifts / WFO ** 2 Months of training period in Mysore

Job Overview: As a Sales Engineer at Subcontractor Hub and ExpansionJS, you will work closely with the Account Manager, playing a critical role in bridging the gap between our platform architecture and the technical needs of our partners. You will work closely with sales organizations, installers, finance companies, and distribution companies to ensure smooth technical integrations and successful platform implementation. This role requires a combination of technical expertise, strong communication skills, and a customer-focused mindset to deliver tailored solutions that meet the unique requirements of our partners. Key Responsibilities: Customer Onboarding & Support: Guide partners through t...

We are seeking an experienced Java Technical Lead to join our Technology team. The successful candidate will lead the design, development, and implementation of Java-based applications, ensuring high-quality, scalable, and maintainable solutions. The Java Technical Lead will be responsible for technical leadership, mentoring, and guiding a team of Java developers to deliver projects on time, within budget, and to the required quality standards. Key Responsibilities: Technical Leadership : Provide technical leadership and guidance to a team of Java developers, ensuring that solutions are designed and implemented to meet business requirements and technical standards. Architecture and Design : ...

Hello Connections, We are actively hiring for below role for Pune location. Key Responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to IT support requests via phone, email, or ticketing system. Troubleshoot and resolve computer system, application, and network issues. Install, configure, and update operating systems, software, and applications. Assist in setting up and maintaining IT infrastructure, including servers, workstations, and network devices. Support end-users with IT-related queries and provide training on basic IT functions. Maintain IT asset inventory and ensure proper documentation of support tickets and solutions. ...

Sodexo Food Solutions India Pvt. Ltd. is looking for Senior Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research,...

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and re...

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and re...

Description We are seeking a Senior Email Support / Chat Support professional to join our team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer support through email and chat channels. You will play a crucial role in ensuring customer satisfaction by addressing their inquiries and issues efficiently. Responsibilities Provide exceptional email and chat support to customers in a timely and professional manner. Resolve customer inquiries, issues, and complaints through effective communication and problem-solving skills. Document customer interactions and feedback accurately in the support system. Collaborate with team members and other department...

Description We are looking for enthusiastic individuals to join our Customer Support team in a non-voice/chat role. The ideal candidate will have 1-5 years of experience in customer service, with a focus on providing exceptional support through chat interactions. Responsibilities Respond to customer inquiries through chat in a timely and professional manner. Provide accurate information and resolve issues related to products and services. Maintain a high level of customer satisfaction through effective communication and problem-solving skills. Document customer interactions and feedback in the database for future reference. Collaborate with team members to improve overall customer service pr...