352 Technical Troubleshooting Jobs - Page 14

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

Bulk Hiring For Technical Support role Immediate Joiners UG/Grad with experience Hands on exp. on Active directory, Windows Server. salary Upto 8.5LPA + Lucrative incentive 5days working loc Gurgaon/Pune/Bangalore Drop your resume - KAJAL 8860800235

Role & responsibilities Deliver exceptional customer service to all walk-up clients. Provide hardware and application support, including asset management and tracking. Install and configure standard firm images on laptops and desktops. Interface with external customers and vendors as needed. Support new technology rollouts under supervisor guidance. Offer rotational after-hours emergency support as per service agreements. Deploy and support mobile devices, including setup, activation, and troubleshooting. Build strong relationships with users across all levels; promote ITS services and maintain ownership of issue resolution. Follow established processes; document issues/resolutions in knowledge bases and service tickets. Perform password resets and manage workstations using Active Directory. Support and provide training for A/V and video conferencing equipment. Assist infrastructure teams (LAN, WAN, Telephony) with onsite support when needed. Preferred candidate profile • B. Tech, BE & Engineering Graduates • Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage

locationsIN - Bangaloreposted onPosted 30+ Days Ago job requisition idR138928 JD Summary: Technology Operations is responsible for day-to-day maintenance and management of Organizations IT infrastructure to ensure delivery of the agreed level of IT Services to the business. Job description: Key responsibilities: Provide support and consultancy on IFS10 with a focus on Asset Management processes and ensuring efficient ticket resolution. Work with cross-functional teams to integrate IFS with other systems, particularly in Asset Management-related areas. Conduct thorough Root Cause Analysis (RCA) for recurring issues and implement long-term solutions to prevent them. Manage system customizations and localizations for specific markets. Troubleshoot technical and functional issues to ensure smooth operation of Asset Management modules, applying strong problem-solving skills. Collaborate on system upgrades, patches, and enhancements to meet evolving business needs. Qualification and Skills: At least 3-5 years of experience working with IFS, with strong focus on AM processes. Strong understanding of IFS10 functionalities, including technical aspects. Experience with system integrations, customizations, and localizations for specific markets. Ability to analyse and resolve complex system issues effectively. Strong communication skills, with the ability to collaborate across teams and with non-technical stakeholders. Preferred Qualifications: Other IFS versions specially IFS8 and IFS7.5 is a plus. Experience with SQL or PL/SQL Knowledge of IFS reporting tools and data extraction Prior experience in IT consulting or support roles within IFS Environments. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Technical Troubleshooting. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description We are hiring for Voice /Chat Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat.

Profile- Windows Desktop support(L1 SUPPORT) Location-Bangalore Package-upto6-6.5LPA Exp-min3yrs Shifts-Rotational Anushika 9511159022 anushika.imaginators@gmail.com

Description: Familiar with other automated testing tools (JUnit, TestNG, Selenium, PyTest, RestAssured, SoapUI) Design, develop, and maintain Python-based test automation frameworks and scripts using BDD and TDD Previous experience with Non-Functional Testing (Performance Testing, Stress Testing) Testing compatibility with Audio/Video streaming devices Experience in HDMI/HDCP, Wireless Networks and Bluetooth Data analysis and visualization Requirements: 4+ years of relevant test automation development experience 2+ years of Python programming experience Strong problem-solving, analytical and technical troubleshooting skills Solid knowledge and experience developing test plans and test cases Excellent debugging skills and comfortable working with Linux based systems Proficiency with the use of continuous integration tools (Jenkins/Hudson, TeamCity, Maven, Gradle) Experience working with Git/GitLab Have an ability to communicate with candor and effectiveness Experience working collaboratively with cross-functional and remote teams A self-directed professional able to work independently Bachelor’s or Master’s degree in Computer Science/Engineering, Electrical Engineering, or other relevant fields Job Responsibilities: Innovation of automated test development for applications developed in Linux/C/C++ Develop automation test scripts using Python and BDD/LLM Contribute to the Continuous Integration pipeline by running component builds, creating and running Deployment jobs on individual stages on Jenkins, and running automated functional tests Conduct code reviews for improved code quality and optimization Collaborate with Manual QA, Project leads, and development throughout the software development life cycle Debug failing tests to improve product and automated test quality What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Designation: Technical Support Engineer Location: Bengaluru Key Responsibilities: - Installation & Troubleshooting of Audio instore devices - Perform quality assurance tests on equipment, software, and content delivery systems to ensure adherence to company standards. - Identify and troubleshoot technical issues that may affect service quality and provide immediate solutions. - Collaborate with the technical team to maintain and upgrade audio-visual systems as required. - Maintain accurate documentation of quality assessments, findings, and corrective actions. - Provide regular feedback and reports to senior management regarding field performance, issues, and improvements. - Ensure compliance with health and safety standards during field operations. - Build strong relationships with clients, providing excellent service and addressing any concerns related to service quality. - Field visits to client sites to monitor and evaluate the performance of audio-visual installations and services if any Required Skills and Qualifications: - Freshers in any field, +2 or 10th who can join immediately. - Being multilingual would be an added advantage. - Willingness to travel extensively and work flexible hours as needed. - Excellent problem-solving skills with the ability to troubleshoot under pressure. - Strong communication skills to work effectively with both internal teams and clients. - Attention to detail and a proactive approach to maintaining quality standards. Interested candidates can share their CVs at shilpa@radiowalla.in

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. About the Role:The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills.Primary/Essential Duties and Key ResponsibilitiesWork as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the "Partners for Life" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as requiredQualifications Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment 1-3 years customer service experience Experience with US Payroll/Time and Labor/HR Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Confidence and strong leadership abilities Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Open to working in EST time zonesEducation and CertificationsBachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word Certification in the Payroll/HR industry a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Hiring for Technical support B2B commercial business. Voice process, 24/7 shifts 5 days working, 2 offs Work location : Gurgaon Salary : 5.5 LPA to 8.4 LPA 1 Side cab one side allowance Call/ WhatsApp 9354911204 Required Candidate profile Candidate must have Technical knowledge and excellent communication skills. Candidate should be an immediate joiner. Perks and benefits Incentives Variables Cabs/ Allowance

Hi Technical process in International bpo Us Shift 5 Days working 1 side cab Salary up to 8.5 Lakhs grad with 1 year exp in technical process with international Location Gurugram, Pune Amit Gandhi 9910877518

Greetings From Ishmeet Consultant !! Hiring For Technical Voice Process Any Graduate Experience Can Apply Salary upto 45k + Incentives Location - Gurugram 5 Days Working Rotational Shifts Both Sides Cab Call OR WhatsApp HR NITIN @9999435387 Perks and benefits NOTE - Need Excellent Communication Skills

Provide excellent customer support via phone, email & chat. Resolve issues, ensure satisfaction, document queries, offer tech help, and share feedback to improve services. Looking for proactive problem solvers with good communication skills. Required Candidate profile Looking for candidates open to rotational shifts (UK/US/AUS), with good tech interest, strong communication, decision-making, teamwork skills & flexible work hours as per business needs.

HIRING ALERT BPO Associate Positions Available We are hiring for CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT / TRAVEL DOMAIN ETC SALARY RANGE : 3 LPA - 6.5 LPA Location : GURGAON / NOIDA / MOHALI / CHENNAI REQUIREMETNS - Excellent communication skills are requires - Immediate joiners - 12th pass out - Freshers or experienced both can apply FOR MORE INQUIRY , CONTACT US ON : HR SHRISHTI : 8079005766 HR BEENITA : 9622399891

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS SHRUTII 9958371382 GRAD/UG WITH EXPERIENCE OF 1.5 YEAR IN SAME SAL- MAX UPTO 58000 INHAND LOC - GURGAON, PUNE, BENGALURU WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY Required Candidate profile Provide Level 2/3 technical support across users and teams Monitor and manage SCCM deployments and updates Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Role: Technical Support Minimum 2yrs exp into handling chat Technical issues Must have Microsoft experience with Troubleshooting Excellent communication Immediate joiners preferable Virtual mode of interview Rotational shift Thanks 7845422042

Job Location :- Noida Sector 135 Walk in Date - 10th May 2025 Walk-in Time - 11.00 AM to 4 PM IST Walk-in Venue - UG Floor, Tower 6, Candor Techspace, Noida Sector 135, Uttar Pradesh. Role & responsibilities Performing inbound calls from wire transfer customers and agents. Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Preferred candidate profile Educational Qualification: Any Graduate Work Experience : Minimum 6 months of experience in customer service in financial /banking voice process Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office) Perks and benefits Salary Range- Upto 3,00,000- 475200 Medicare Facility(free online consultation with Doc) Location : Noida Sector 135 Free pick up and drop facility will be provided within 35 Kms

Job Location :- Noida Sector 135 Walk in Date - Saturday 10th May Walk-in Time - 11Am - 4 PM IST Walk-in Venue - UG Floor, Tower 6, Candor Techspace, Noida Sector 135, Uttar Pradesh. , Role & responsibilities Should be handling multiple chats 2-3 at the same time Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers.. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Preferred candidate profile Educational Qualification: Any management Graduate Work Experience : Minimum 6 months of experience in customer service in financial /banking non voice process (International BPO Only) Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office) Perks and benefits Salary Range- Upto 3.43LPA Medicare Facility(free online consultation with Doc) Location : Noida Sector 135 Free pick up and drop facility will be provided within 35 Kms

Provide tech support and troubleshoot hardware/software issues. Set up and maintain systems, including OS, Office, and O365. Support new user onboarding (email, printers, apps). Handle basic Mac and Windows troubleshooting.

The Impact you will have in this role: Seeking a highly skilled Technical Troubleshooting Specialist to join our dynamic team. The ideal candidate will have extensive experience in troubleshooting and resolving technical issues related to Appian, Talend, SQL Server, and Autosys technologies. The candidate should be a self-starter with a strong ability to prioritize tasks, manage multiple projects, and effectively communicate results with a globally distributed team. What You'll Do: Troubleshoot and resolve technical issues related to Appian applications, ensuring minimal downtime and optimal performance. Diagnose and fix problems in Talend workflows, focusing on data extraction, transformation, and loading processes. Manage and troubleshoot SQL Server databases, ensuring data integrity, performance, and security Working knowledge of automations built on Power Automate from troubleshooting and maintenance perspective Handle Autosys job scheduling and automation, ensuring smooth execution of batch jobs and workflows. Collaborate with cross-functional teams to gather requirements, design solutions, and implement troubleshooting strategies. Document and track issues, resolutions, and best practices to improve the overall troubleshooting process. Provide technical support during production releases and maintenance windows, working closely with the Operations team. Stay up-to-date with the latest industry trends and best practices in troubleshooting and technical support. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Talents Needed for Success: Minimum of 7 years of experience in technical troubleshooting and support. Proven experience in troubleshooting Appian applications, with a strong understanding of Appian architecture and integration patterns. Expertise in Talend, including designing and troubleshooting ETL processes. Proficiency in SQL Server, including database design, optimization, and performance tuning. Experience with Autosys job scheduling and automation, including setting up and managing jobs using Autosys. Strong analytical and problem-solving skills, with the ability to work independently and as part of a team. Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Additional Skills: Experience with version control systems (e.g., Git) and collaboration tools (e.g., Jira, Confluence). Knowledge of scripting languages such as Python and Shell/Batch programming is a plus. Understanding of Agile processes and methodologies, with experience in working in an Agile framework using Scrum.