352 Technical Troubleshooting Jobs - Page 13

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2 Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN. Experience: 5-8 Years.

Role & responsibilities We are seeking a motivated and enthusiastic Trainee Engineers to join our team of Electronic Surveillance and Cyber Security. This entry-level position is ideal for recent graduates or individuals looking to start their career in the Cyber security and surveillance industry. The successful candidate will receive comprehensive training and hands-on experience in designing, installing, and maintaining Cyber Security Solutions and Electronic Surveillance Systems. Key Responsibilities : Customer Requirement Analysis : Assist in engaging with clients to understand their security needs and requirements. Participate in site surveys to assess the environment and determine the best surveillance solutions. Cybersecurity Implementation & Support: Assist in the deployment, configuration, and management of enterprise-grade firewalls and endpoint security solutions. Support the design of secure network architectures, enforce access control policies, and ensure proactive threat detection and response across client environments. CCTV Layout Design : Support the creation of detailed CCTV system designs and layouts based on customer requirements. Help select appropriate camera types, positions, and coverage areas to ensure optimal surveillance. Cabling and Installation : Assist in planning and executing the cabling infrastructure for CCTV systems. Help install cameras, mounts, and other hardware components at designated locations. NVR Configuration : Aid in setting up and configuring NVRs, ensuring all cameras are properly connected and operational. Assist in implementing necessary settings for recording, playback, and remote access. System Testing and Troubleshooting : Participate in thorough testing of the installed systems to ensure functionality and reliability. Assist in troubleshooting and resolving any issues that arise during installation and configuration. Customer Training and Support : Help provide training to customers on how to use and maintain their CCTV systems. Offer ongoing technical support and maintenance services as needed. Qualifications : Bachelor's degree in Cyber Security, Electronics, Electrical Engineering, Computer Science, or a related field. Basic understanding of Cyber Security, Firewalls, Networking CCTV systems, and cabling. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Willingness to learn and adapt to new technologies. Ability to work independently and as part of a team. Willingness to travel across India What We Offer : Comprehensive training and mentorship. Opportunities for career growth and development. A supportive and collaborative work environment. Competitive salary and benefits package.

CSS is industry-leading expertise with the highest customer satisfaction to support organization's business every step of the way. . Available to work in 24X7 capability. . Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. . Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. . Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. . Experience implementing high availability features of Oracle Database. . Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. . Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. . Database Installation and Configuration: Install, configure, and upgrade Oracle databases on OCI infrastructure according to best practices and organizational requirements. . Experience using Oracle Data Guard / Fast Start Failover Knowledge or experience with Oracle Multitenant (CDB/PDB) . Knowledge or experience with Oracle GoldenGate . Sharp technical troubleshooting skills. . Good understanding of support processes. . Ability to manage escalated technical situations & develop action plans. . 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer. . BE/BTech and/or MS in Computer Science or equivalent preferred. . Oracle OCP DBA / OCI / ADB Certification - Preferred. . Travel will be required to the client locations. Career Level - IC3 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer.s IT staff on a regular basis. Either at the client.s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor.s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle.s core products, applications, and tools is important. Career Level - IC3

Join Our Team at iEnergizer Technical Customer Support Executive Are you enthusiastic and ready to kickstart or grow your career in technical customer service? iEnergizer is hiring motivated individuals for the role of Technical Customer Support Executive . We welcome both freshers and experienced candidates! Walk-In Interview Details: Location: iEnergizer, A-37, Sector 60, Noida (Gate No. 2, near Sector 59 Metro Station) Google Maps Location:- https://maps.app.goo.gl/MwJmDdjPtWUWiDtQ8?g_st=com.google.maps.preview.copy Timings: 10:00 AM 4:00 PM (Monday to Saturday) Steps to Apply: Complete the form : www.ienergizerbpo.com Join our WhatsApp group :- https://chat.whatsapp.com/ChpN8I1w9inHL43G5Zki0A On your resume , mention HR Anjali Thapa and meet her at Cabin H18 Reference : Add details of 3 friends (name, contact number, address) Share your token number after submitting the form Please Carry: A hard copy of your resume Your Aadhaar card (hard copy) Soft copies of all relevant documents Position Details: Role: Technical Customer Support Executive Salary: 23,500 CTC Experience: Open to freshers and experienced professionals Qualifications: B.Tech, B.Sc, BCA, MCA, M.Sc, B.E Required Skills: Strong communication and problem-solving abilities Job Responsibilities: Address and resolve customer technical issues via phone Ensure a professional and helpful interaction at all times Deliver timely solutions while maintaining customer satisfaction Shift Timings: Women: Day shifts Men: Rotational shifts Contact for Queries: HR Contact: Anjali Thapa WhatsApp: 9557011621 We look forward to seeing you there!

Coordinate issues, automate tasks with Java & Spring Boot, lead UAT, and build SQL reports to reduce repeated issues. Provide tech support, analyze incidents, and document solutions. Required Candidate profile Strong product knowledge and SOP execution. Excellent analytical and problem-solving skills. Proficient in SQL; MongoDB is a plus. Effective communication and interpersonal skills.

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions. Data Management and security: Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations. Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems . Application Skillset Required Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems SQL querying: Good understanding of SQL queries, including joins, subqueries etc. Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory. Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions . Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests. Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail. Qualifications Must be a Graduate. Eligibility: Must be a Graduate. Must have 3-5 years. Willing to work in Night Shift. US client interaction experience.

The Global WAN Fulfillment Team is a dynamic team of network professionals focused on implementation of next-generation WAN solutions, and maintenance of the client'sglobal network. WAN Fulfillment Planner will be responsible for planning implementations of large-scale WAN solutions within the client global network utilizing Cisco enterprise routing and switching products and technologies. Will also be involved in evaluating transport providers and their offerings, evaluating RFPs, and implementing circuits. Additional responsibilities include maintenance of the existing global WAN environment and transition planning from legacy to emerging solutions. This position also includes budgetary estimation, technical documentation, and extensive communication with internal teams, and external vendors. Responsibilities: Design, plan, and implement network solutions in accordance with client's IT network standards and vendor best practices. Evaluate and select transport technologies, and work with carriers to implement circuits. Troubleshoot network problems and propose or implement solutions. Communicate with other teams within a large organization. Author and implement network change controls. Create test plans, update documentation, and work with teams representing end users. Skills Required: Cisco Networks, Technical Troubleshoot Skills Preferred: Wide Area Network (WAN) Experience Required: 5+ years of strong networking background. 3+ years of hands on experience in Cisco SDWAN technology. Strong working knowledge of BGP routing protocol. Knowledge of various types of wan transport medium and troubleshooting knowledge on wan circuits. Capable of working with various vendors in delivering the Wan solution to a site. Strong knowledge of various tunneling protocol like IPSEC. Knowledge on wan capacity planning Knowledge of various Cisco routers. Experience Preferred: Palo alto Prisma Solution Education Required: Bachelor's Degree Education Preferred: Certification Program

- Location: Open - Notice Period: Immediate Requirement - Experience: 5+ Years - Budget: As per market standards Job Summary: We are looking for experienced Oracle Fusion Finance and Oracle Fusion SCM Consultants with 5+ years of expertise in Oracle Cloud solutions. The candidate should have strong implementation, configuration, and support experience in Oracle Fusion modules. Key Responsibilities: - Implement and configure Oracle Fusion Finance / SCM modules. - Provide end-to-end functional and technical support for Fusion applications. - Work on integration, troubleshooting, and performance optimization. - Collaborate with business stakeholders to understand and implement solutions. - Ensure data migration, reporting, and analytics are aligned with business needs. Primary Skills Required: - Oracle Fusion Finance (GL, AP, AR, FA, CM) - Oracle Fusion SCM (Procurement, Inventory, Order Management) - Implementation & Configuration Expertise - Cloud Integration & Reporting - Functional & Technical Troubleshooting

Notice Period: Immediate Requirement Budget: As per market standards Job Summary: We are looking for experienced Oracle Fusion Finance and Oracle Fusion SCM Consultants with 5+ years of expertise in Oracle Cloud solutions. The candidate should have strong implementation, configuration, and support experience in Oracle Fusion modules. Key Responsibilities: Implement and configure Oracle Fusion Finance / SCM modules. Provide end-to-end functional and technical support for Fusion applications. Work on integration, troubleshooting, and performance optimization. Collaborate with business stakeholders to understand and implement solutions. Ensure data migration, reporting, and analytics are aligned with business needs. Primary Skills Required: Oracle Fusion Finance (GL, AP, AR, FA, CM) Oracle Fusion SCM (Procurement, Inventory, Order Management) Implementation & Configuration Expertise Cloud Integration & Reporting Functional & Technical Troubleshooting

Notice Period: Immediate Requirement Experience: 5+ Years Budget: As per market standards Job Summary: We are looking for experienced Oracle Fusion Finance and Oracle Fusion SCM Consultants with 5+ years of expertise in Oracle Cloud solutions. The candidate should have strong implementation, configuration, and support experience in Oracle Fusion modules. Key Responsibilities: Implement and configure Oracle Fusion Finance / SCM modules. Provide end-to-end functional and technical support for Fusion applications. Work on integration, troubleshooting, and performance optimization. Collaborate with business stakeholders to understand and implement solutions. Ensure data migration, reporting, and analytics are aligned with business needs. Primary Skills Required: Oracle Fusion Finance (GL, AP, AR, FA, CM) Oracle Fusion SCM (Procurement, Inventory, Order Management) Implementation & Configuration Expertise Cloud Integration & Reporting Functional & Technical Troubleshooting

Job Title: Oracle Fusion Finance / Oracle Fusion SCM Consultant Notice Period: Immediate Requirement Experience: 5+ Years Budget: As per market standards Job Summary: We are looking for experienced Oracle Fusion Finance and Oracle Fusion SCM Consultants with 5+ years of expertise in Oracle Cloud solutions. The candidate should have strong implementation, configuration, and support experience in Oracle Fusion modules. Key Responsibilities: Implement and configure Oracle Fusion Finance / SCM modules. Provide end-to-end functional and technical support for Fusion applications. Work on integration, troubleshooting, and performance optimization. Collaborate with business stakeholders to understand and implement solutions. Ensure data migration, reporting, and analytics are aligned with business needs. Primary Skills Required: Oracle Fusion Finance (GL, AP, AR, FA, CM) Oracle Fusion SCM (Procurement, Inventory, Order Management) Implementation & Configuration Expertise Cloud Integration & Reporting Functional & Technical Troubleshooting

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office