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5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering FrontEnd. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Banking Testing. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Perl Programming. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App. Experience: 5-8 Years.
Posted 2 months ago
1.0 - 3.0 years
3 - 7 Lacs
Kolkata
Work from Office
Skill required: Source - Supplier Relationship Management Designation: Supply Chain Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Supplier Onboarding Specialist supports the enablement of suppliers onto the Network, for their respective Buyer customers. The role will provide administrative assistance to expedite the registration and onboarding of new suppliers and relationship requests. The role manages the day to day written (email) and telephonic interaction with suppliers to ensure that they can transact on the Network with their Buyer customers. This role will work with cross functional teams to support the requirements of the supplier membership growth strategy and provide support as required to achieve requisite regional revenue targets. The Supplier Onboarding Specialist will also work closely with the Network Deployment Leads and provide excellent service delivery to the buyers and suppliers. What are we looking for Excellent communication skills previous experience with verbal and written communication with customersCustomer Service skills - ideally experienced from customer support / sales or related fieldExperience working with cross-functional teams with multi-level managementAnalytical problem-solving skills demonstrated in professional experience, preferably experience with technical troubleshooting.Presentation skills Language skills (Fluency in English) Technical background previous experience with supporting or selling a technical or service delivery productThorough knowledge of the Microsoft Office Suit.General knowledge of electronic procurement software, preferably knowledge of procurement business processes, from requisitioning to payment Roles and Responsibilities: Customer focusManage suppliers through the Tools and processes Assist all assigned suppliers in understanding key value adds for the specific industry internal business objectives and guide sellers on best practices for using the NetworkProactively engage with assigned sellers to ensure on-time enablementResponsible for monitoring and tracking status of suppliers for project defined milestonesPrioritize strategic suppliers and strategic accounts based on record information in the systemFollow up with suppliers to encourage Network compliance Train suppliers on how to configure and use their account on the NetworkTrain suppliers on how to create invoiceParticipate in internal trainings and initiativesWork with other internal teams and help to improve processKnows the Network and Supplier Enablement Automation features, understand the value of ecommerce and the Network Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
9 - 13 Lacs
Chandigarh
Work from Office
Job Responsibilities: Develop, implement, and maintain SAP ABAP solutions across various SAP modules (SD, MM, FI, PP, etc.). Handle custom developments including Reports, SmartForms, SAPScripts, Enhancements, BADIs, BAPIs, User Exits, and BDCs. Work on object-oriented ABAP (OO-ABAP) and performance tuning techniques. Develop and optimize IDOCs, RFCs, and Web Services for system integration. Support SAP system upgrades, migrations, and technical troubleshooting.
Posted 2 months ago
1.0 - 3.0 years
9 - 13 Lacs
Pune
Work from Office
Job Responsibilities: Develop, implement, and maintain SAP ABAP solutions across various SAP modules (SD, MM, FI, PP, etc.). Handle custom developments including Reports, SmartForms, SAPScripts, Enhancements, BADIs, BAPIs, User Exits, and BDCs. Work on object-oriented ABAP (OO-ABAP) and performance tuning techniques. Develop and optimize IDOCs, RFCs, and Web Services for system integration. Support SAP system upgrades, migrations, and technical troubleshooting.
Posted 2 months ago
1.0 - 3.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Job Responsibilities: Develop, implement, and maintain SAP ABAP solutions across various SAP modules (SD, MM, FI, PP, etc.). Handle custom developments including Reports, SmartForms, SAPScripts, Enhancements, BADIs, BAPIs, User Exits, and BDCs. Work on object-oriented ABAP (OO-ABAP) and performance tuning techniques. Develop and optimize IDOCs, RFCs, and Web Services for system integration. Support SAP system upgrades, migrations, and technical troubleshooting.
Posted 2 months ago
1.0 - 3.0 years
9 - 13 Lacs
Visakhapatnam
Work from Office
Job Responsibilities: Develop, implement, and maintain SAP ABAP solutions across various SAP modules (SD, MM, FI, PP, etc.). Handle custom developments including Reports, SmartForms, SAPScripts, Enhancements, BADIs, BAPIs, User Exits, and BDCs. Work on object-oriented ABAP (OO-ABAP) and performance tuning techniques. Develop and optimize IDOCs, RFCs, and Web Services for system integration. Support SAP system upgrades, migrations, and technical troubleshooting.
Posted 2 months ago
1.0 - 5.0 years
3 - 5 Lacs
Noida
Work from Office
We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com
Posted 2 months ago
6.0 - 11.0 years
6 - 10 Lacs
Hyderabad
Hybrid
The Team: You will be an expert contributor and part of the S&P Global Rating Core Services Engineering Team. The team has diverse experience in technology stacks. From a foundation of disciplined processes, QA seeks out innovative testing solutions, reliable & transparent test execution, and aspires towards continuous improvement in achieving top quality. Whats in it for you: As a Senior QA you will make a key contribution in building solutions to test applications across Web/API/DB platforms and framing efficient data comparison methods. Your challenge will be reducing the time to market for products without compromising quality, by leveraging automation and innovation. Using a wide range of cutting-edge technology to innovate while testing. An ever-challenging environment to hone your existing skills in Automation, performance, service layer testing, Accessibility testing, security testing etc. A great opportunity to think and execute like a developer while performing the role of QA. Responsibilities: Develop automation/performance scripts that meet organization standards and build reliable, reusable, and maintainable automated regression suites & test harness. Leverage tools and frameworks to build automation/performance scripts with quality code to simplify testing scenarios. Perform Accessibility testing and ensure your application meet WCAG standards. Design and develop test plans, test cases based upon functional and design specifications, execute test cases, and analyze and report test results to the teams. Work in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Focus on building efficient solutions for Web, Services/APIs. Participate in internal/cross team meetings, project scoping, functional reviews, test specifications, technical reviews for assigned projects in an Agile environment. Participate actively in functional, system and regression testing activities. Capture quality assurance data and metrics to provide insights and conclusions. Estimate and perform risk analysis for quality delivery. What Were Looking For: Basic Qualifications: 6+ years of experience in software testing or development with good understanding of testing, coding, and debugging procedures. Experience in programming using Python/Java languages. Experience in design and development of automated tests using automation tool (e.g., Selenium) across the application layers (UI/Service/Data layers) and root cause analysis. Experience of working with REST service and understanding of SOA architecture Exposure to distributed source control systems such as Git Excellent problem solving, analytical and technical troubleshooting skills. Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred. Preferred Qualifications: Experience of testing in CI, DevOps model is a plus. Experience in Accessibility testing is a plus. Knowledge of Splunk is a plus. Exposure of Security Testing is a plus. Exposure of User Journey based testing is a plus. Exposure of Performance testing is a plus. Grade/Level : 10 Job Location: Hyderabad Shift Time: 12 pm to 9 pm IST Hybrid model: twice a week work from office.
Posted 2 months ago
0.0 - 4.0 years
3 - 4 Lacs
Noida
Work from Office
Job Title: Technical Support Engineer Experience Required: 34 Years Qualification: B.Tech Or Diploma(Electronics And Electrical) (Min 70%) Location: Sector 6 Noida Employment Type: Full-Time Job Summary: We are seeking an experienced Technical Support Engineer with 34 years of hands-on experience to deliver high-quality technical assistance to customers and internal teams. The ideal candidate will have strong analytical skills, a solid technical foundation, and the ability to resolve issues efficiently and professionally. Role & responsibilities Provide prompt technical support and troubleshooting for hardware, software, or system-related issues. Interface with clients to understand and resolve technical challenges effectively. Coordinate with development or engineering teams for complex issue resolution. Document support cases, solutions, and standard procedures. Assist in system testing, product updates, and user training when required. Preferred candidate profile B.Tech degree Or diploma in Engineering or a related field. 34 years of technical support experience in a product or service-based environment. Strong problem-solving skills with attention to detail. Proficiency in diagnostic tools, ticketing systems, and technical documentation. Excellent verbal and written communication skills.
Posted 2 months ago
15.0 - 22.0 years
15 - 25 Lacs
Kanpur
Work from Office
Production of poly lactic acid and pallets : Maintain specified norms for the conversion of lactides including unit operations- Polymerization Extrusion, palletization for production of quality poly lactic Acid pellet, with optimized use of resource Required Candidate profile Bachelor’s degree in chemical engineering, Polymer Science, or Master degree Will be an added advantage Minimum 15 years of experience in synthesis technology as used in nylon & polymer industry
Posted 2 months ago
1.0 - 3.0 years
3 - 3 Lacs
Chennai
Work from Office
Dear Job Aspirants, Global Giant in Technical BPO industry is hiring Technical Support Associates in Chennai. What are you waiting for, apply immediately and do not miss this chance to work on direct product based technical support. Share your resume to HR Kaviya (80568 64265) and HR Amirtha (81220 80023) through whatsapp to schedule your interview. Role Descriptions: Position: Technical Support Associate (In-Bound Process - International) Salary: 3 LPA to 3.5 LPA Experience Required: 6 Months plus any international voice process experience is required. Work Location: Perungalathur Chennai Shift: Rotational Night Shift with 2 days week off Qualification: Any graduate with good English communication can apply for this role. 20 Days notice period is also accepted and joining is expected on 20th Jun 2025. Additional Benefits: One way office transport or Transport allowance 10 Days company accommodation for out stations candidates PF, ESI and Medical insurance coverage and much more benefits Share your resume to HR Kaviya (80568 64265) and HR Amirtha (81220 80023) through whatsapp to schedule your interview. Regards, Aram Hiring Solutions
Posted 2 months ago
3.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Skills: Technical Troubleshooting, Customer Service, Equipment Maintenance, Problem Solving, Communication Skills, Time Management, Attention to Detail, Knowledge of Networking,. Responsibilities. Provide on-site support for [product/service] installations and maintenance. Troubleshoot and resolve technical issues in a timely and efficient manner. Collaborate with cross-functional teams to ensure customer satisfaction. Document and report service activities accurately. Qualifications. Diploma / Bachelor's degree in Electronic Engineering. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eagerness to learn and adapt to new technologies..
Posted 2 months ago
3.0 - 6.0 years
5 - 8 Lacs
Mumbai
Work from Office
Skills: Technical Troubleshooting, Customer Service, Equipment Maintenance, Problem Solving, Communication Skills, Time Management, Attention to Detail, Knowledge of Networking,. Responsibilities. Provide on-site support for [product/service] installations and maintenance. Troubleshoot and resolve technical issues in a timely and efficient manner. Collaborate with cross-functional teams to ensure customer satisfaction. Document and report service activities accurately. Qualifications. Diploma / Bachelor's degree in Electronic Engineering. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eagerness to learn and adapt to new technologies..
Posted 2 months ago
5.0 - 10.0 years
0 - 3 Lacs
Ahmedabad
Work from Office
Opening for Assistant Manager Service Job Location: - Mansa , Ahmedabad Qualification- Engineer Graduate or diploma in Refrigeration. Experience: 5 to 7 years experiences in service and Production of refrigeration products Job Description: - oversee the installation, maintenance, and repair of refrigeration equipment, including transport freezers, deep freezers, eutectic freezers, candy makers, and blast freezers. The ideal candidate will have extensive experience in refrigeration systems, strong leadership abilities, and a commitment to customer satisfaction. Lead and supervise a team of service technicians, ensuring high-quality service delivery and adherence to safety standards. Maintain strong relationships with customers, addressing service complaints promptly and suggesting product improvements to the production team. Monitor technician productivity, conduct performance evaluations, and provide feedback to enhance service efficiency and effectiveness. Please share your cv on unitedtechnical@uhr.co.in
Posted 2 months ago
5.0 - 10.0 years
5 - 15 Lacs
Bengaluru
Remote
Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!
Posted 2 months ago
1.0 - 6.0 years
2 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring For Technical Voice Process Related to (Internet Service Provide) ISP. Location: Noida Salary up to 38k in hand + Incentives up to 20k Both Side Cabs 24/7 Shifts If Interested call or WhatsApp Ruchi@8375848971 Required Candidate profile Candidate must have atleast 6 months of experience in ISP to apply. Good Communication skills needed.
Posted 2 months ago
2.0 - 7.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com
Posted 2 months ago
0.0 - 1.0 years
0 - 1 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
We are looking for Students who are good in demonstration skills and can work on AnyWorks.in awareness among the group of people. Role: Demonstration Expert Interns Experience: 0-1 Yrs Location: Remote Skills: Good Communications skills, Company Description AnyWorks.in offers a user-friendly platform for both employers and freelancers, facilitating seamless job postings, proposal reviews, candidate selection, bidding, and collaboration. The platform focuses on providing a smooth and efficient experience to help professionals succeed in their endeavors. Key benefits include access to quality talent, streamlined hiring processes, and a supportive community. Role Description This is a part-time/remote role for a Demonstration intern at AnyWorks.in. The role involves conducting demonstrations for students and skilled professionals, providing awareness, guidance on platform usage, resolving queries, and ensuring a positive user experience. Scheduling and hosting virtual and in-person demonstrations, collecting feedback, and assisting with user training are key responsibilities. Responsibilities responsibilities for the Demonstration Expert role, keeping in mind that the role involves managing student participation and organizing both online and in-person sessions to demonstrate a portal. This role requires a mix of organizational, technical, and interpersonal skills, with a strong focus on engaging and educating participants, students, and job seekers in both digital and in-person formats. Portal Demonstration: Conduct live demonstrations of the portal, showcasing its features, functions, and user interface to a wide range of participants. Provide clear and engaging explanations to help users understand the benefits of the portal. Troubleshoot and resolve any technical issues during demonstrations to ensure smooth sessions. Webinar and In-Person Session Management: Plan, schedule, and organize both webinar and in-person demonstration sessions. Coordinate logistics for in-person sessions, including venue booking, equipment setup, and ensuring materials are available. Host and facilitate webinars, ensuring they are informative and interactive. Record webinar sessions for future use and reference. Participant Engagement: Maximize participant attendance by promoting sessions through various channels (email, social media, flyers, etc.). Reach out to potential participants (students, faculty, etc.) to encourage attendance and participation. Foster engagement during demonstrations by answering questions and encouraging feedback. Collaboration with Students: Involve students in the demonstration process, either as participants or as assistants during sessions. Provide training and guidance to student volunteers to help them assist with live demonstrations and session facilitation. Act as a mentor to students, guiding them on how to effectively communicate technical information. Content Creation: Develop and prepare training materials, slides, or handouts for each session to ensure clear communication of the portals features. Ensure that materials are up to date and reflect any changes or updates to the portal. Make Short Reels/Video for Anyworks.in awareness and benefits. Data Collection and Feedback: Collect feedback from participants to assess the effectiveness of the demonstrations and improve future sessions. Analyze attendance patterns and make recommendations for future session scheduling or improvements. Reporting and Communication: Regularly report on the number of participants, session outcomes, and feedback gathered from attendees. Communicate effectively with other team members, stakeholders, and students involved in the demonstration process. Marketing and Promotion: Create promotional campaigns to increase awareness of the portal and upcoming demonstration sessions. Use a variety of platforms (email, social media, flyers) to advertise and encourage participation in demonstrations. Continuous Improvement: Stay updated on portal updates or new features and ensure they are integrated into demonstrations. Continuously assess the effectiveness of demonstrations and improve methods based on feedback and self-reflection. Qualifications Strong communication and interpersonal skills Excellent presentation and demonstration abilities Knowledge of educational technology platforms Experience in student support or tutoring Ability to work independently and remotely Attention to detail and problem-solving skills Background in education or related field Experience in customer service is a plus Please go through AnyWorks.in website and understand its features and functionalities and create a presentation before attending the interview, you can share presentation along with your updated CV. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
Posted 2 months ago
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