Technical Support Specialist (C++ / C , Support, Linux, Troubleshooting)

You have an exciting opportunity to join Perforce Software as a Tier 2, Technical Support Engineer with C/C++ experience in a full-time permanent position based in Pune. Perforce Software is a community of collaborative experts, problem solvers, and possibility seekers who believe in challenging and fun work environments. You will have the chance to work with some of the best and brightest in the business, contributing to a rewarding career at a company moving in an upward direction. Perforce Software, Inc. has a global footprint spanning over 80 countries and is trusted by over 75% of the Fortune 100 companies to deliver solutions for their toughest challenges. The best run DevOps teams in the world choose Perforce for their software needs. As a Technical Support Engineer, you will be responsible for providing dependable and timely resolution to customer issues related to Perforce's Klocwork & Helix QAC software. These software tools analyze software for bugs and security issues, helping customers from various sectors like mobile devices, automotive, consumer electronics, medical technologies, telecom, and military and aerospace. Your responsibilities will include representing Perforce as the first point of contact for technical requests, researching and resolving customer issues efficiently, developing technical expertise in product functionality, creating technical documents, setting up test environments, and more. You will need to have a Bachelor's Degree in Computer Science or a related field, at least 3-4 years of experience in Technical Customer Support, hands-on experience with C/C++, proficiency in software tools like Salesforce and Jira, and strong troubleshooting and problem-solving skills. If you are passionate about providing excellent customer support, working in a team environment, and contributing to process improvements, this role at Perforce Software could be the next step in your career. Don't miss this opportunity to join a dynamic and innovative company - apply today and take your career to the next level.,