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Incra Tech
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Technical Support Professional

Technical Support Professional

Incra Tech

1 - 3 years

2 - 6 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

project management performance monitoring quality control software testing production ticketing tools networking technical support ticketing active directory technical assistance chat quality assurance troubleshooting communication skills

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Work from Office

Job Type

Full Time

Job Description

Incra tech is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

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Incra Tech

www.incratech.com

Engineering/Manufacturing

Tech City

150 Employees

11 Jobs

Key People

John Smith

CEO
Alice Johnson

CTO
Mike Lee

CFO

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