14845 Technical Support Jobs - Page 6

The Apps Support Intmd Analyst is a developing professional role with the responsibility of providing technical and business support for users of Citi Applications. You will utilize your understanding of apps support procedures and basic knowledge of technical areas to address and resolve issues and queries from stakeholders. It is essential to develop a comprehensive understanding of how different areas of apps support integrate to contribute to achieving business goals. As an intermediary between users/traders, internal technology groups, and vendors, you will play a crucial role in ensuring effective communication and collaboration. Your responsibilities will also include participating in disaster recovery testing, application releases, post-release checkouts, and maintaining technical support documentation. You will analyze applications to identify risks, vulnerabilities, and security issues, making evaluative judgments based on factual information. Collaboration with Development colleagues will be necessary to prioritize bug fixes and support tooling requirements. Active involvement in Support Project items and ensuring the quality of work provided by self and others will directly impact the business and related work teams. As an Apps Support Intmd Analyst, you are expected to operate with a limited level of direct supervision, exercise independence of judgment and autonomy, and act as a subject matter expert to senior stakeholders and team members. It is crucial to assess risks when making business decisions, safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations. Qualifications: - 2-5 years of experience - Basic knowledge of apps support procedures, concepts, and other technical areas - Participation in process improvements - Basic understanding of financial markets and products - Knowledge/experience of problem management tools - Developed communication and diplomacy skills - Good customer service, communication, and interpersonal skills - Knowledge of issue tracking and reporting tools - Ability to plan and organize workload - Ability to communicate effectively with relevant stakeholders Education: - Bachelors/University degree or equivalent experience Citi is an equal opportunity and affirmative action employer, encouraging all qualified interested applicants to apply for career opportunities. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi.,

Job Title : Sales and Application Engineer Department : Sales Location : Bangalore Experience : 1-3 Years Company Description Convergent Technologies India Private Limited is a leading distributor, system integrator, and solution provider of electronic testing and measurements. Established in 1985, Convergent Technologies caters to diverse business segments like Aerospace, Defense, EV/Automotive, R&D Engineering, Education, and Public sector. The products offered are from market leaders such as Tektronix, Anritsu, Elektro-Automatik, Microchip, Ametek, Hioki. Role Description This is a full-time job role located in Bengaluru for a Sales & Application Engineer at Convergent Technologies. The Sales & Application Engineer will be responsible for providing technical support, sales engineering, and utilizing their background in E&C, EEE Engineering to cater effectively to diverse customer needs. Qualifications : B.E /Diploma in E&C, EEE Previous experience in a sales or technical support role in related field is a added advantage. Basic technical knowledge of our product offerings and their applications. Excellent communication, presentation, and interpersonal skills. Ability to analyze customer needs and provide tailored solutions. Strong problem-solving skills and the ability to troubleshoot technical issues effectively. Experience with CRM software, MS Office Suite, and other sales tools. Willingness to travel for customer visits, site inspections, and trade shows as needed. Working Conditions : Full-time position. Occasional travel required for client meetings, site visits, and events. Competitive salary and benefits package. If you are a driven individual with a passion for sales and technical solutions, we would love to hear from you, Interested candidates please share the resume [HIDDEN TEXT] Show more Show less

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. If this sounds interesting to you, read on. We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people looking to learn new things and have a sense of responsibility toward their work. You should have a strong technical background, with experience in ITSM and ESM technologies and software. Experience handling mid-market/enterprise deals is a must, including being accustomed to long deal cycles, handling RFPs, maintaining detailed notes, and executing flawless deal handovers to post-sales after a contract is signed. Excellent value-selling, presentation, and communication skills are required, capable of conveying complex technical concepts clearly and effectively. You should have the ability to understand and address customer technical requirements, providing effective and tailored solutions. Strong problem-solving skills are necessary, with the ability to think critically and creatively. A collaborative mindset is key, with the ability to work effectively with cross-functional teams. You must be comfortable supporting clients in US timezones. Provide technical support to sales teams and clients throughout the sales process. Conduct detailed technical discovery, product demonstrations, showcasing the features and benefits of our solutions. Address technical questions and concerns from potential and existing clients. Scope out customer business cases and scalable solutions for complex use cases. Design and develop tailored solutions to meet customer-specific requirements. Work closely with sales and implementation teams to ensure smooth transitions from pre-sales to post-sales support. As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone. We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance. We unwaveringly believe in our colleagues" positive intentions, approaching every interaction with trust to accelerate execution. We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks. We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth. We recognize that our world moves swiftly and are driven by an unyielding desire to progress with every endeavor. We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations. We are big on benefits that make sense to you and your family. Fantastic team - the #1 reason why everybody joins us. Hybrid work - balance between working from the office and home. Convenient offices - well-located offices spread over five different cities. Paid time off - Unlimited sick leaves and 15 days off every year. Health insurance - comprehensive health coverage up to 75% premium covered. Flexible allowances - with hassle-free reimbursements across spends. Annual outings - for everyone to have fun together. Click on the apply button to get started with your application. Answer a few questions about yourself and your work. Wait to hear from us about the next steps. Do you have anything else to tell us Email careers@atomicwork.com and let us know what's on your mind.,

The Service Coordinator HVAC will play a crucial role in ensuring efficient coordination of field service operations for HVAC systems. With 4 to 8 years of experience in HVAC service coordination or support roles, you will act as the primary point of contact for customers, handling inquiries and providing necessary support. Your responsibilities will include coordinating with internal teams and technicians to ensure timely and accurate installation and maintenance of HVAC systems. You will conduct site visits alongside the technician team to understand customer requirements and provide technical clarity. It is essential to maintain detailed records of service schedules, installation reports, and customer feedback. Effective communication skills in English and Tamil, both verbal and written, are necessary to ensure seamless communication between clients, technicians, and the service management team. As a Service Coordinator, you will address and resolve customer complaints or concerns promptly and professionally. Monitoring and following up on service requests will be part of your routine to ensure customer satisfaction. Additionally, you will provide expert-level guidance in HVAC system functionality and support processes. The ideal candidate for this role should have a strong background and understanding of HVAC systems, installation processes, and service procedures. Experience in handling customers, managing expectations, and providing technical support is crucial. Proficiency in using MS Office and basic service coordination tools is required. A diploma or degree in Mechanical/Electrical Engineering or a relevant technical field would be a preferred qualification. If you are willing to travel to client sites for inspections, installations, and support, and possess the necessary skills and experience, we invite you to join our team as a Service Coordinator HVAC in Chennai.,

As a Derivative and Technical Analyst at Streetgains, you will play a crucial role in conducting technical analysis and providing support in the realm of stock market research. Your responsibilities will include troubleshooting issues, ensuring effective communication, and upholding the quality of research output. This is a full-time hybrid position with the opportunity for remote work, offering a unique model of Research Credits. To excel in this role, you should possess strong Technical Analysis and Analytical Skills, along with proficiency in Technical Support and Troubleshooting. Effective communication is key, as well as a keen eye for detail and excellent problem-solving abilities. The capacity to work both independently and collaboratively within a team environment is essential. Prior experience in the financial industry would be advantageous, and a Bachelor's degree in Finance, Economics, or a related field is preferred. Join Streetgains, a company with a decade of experience in stock market research, based in Bangalore, the technology hub of India. Be part of a team dedicated to providing Entry, Exit, and Target recommendations for Gains in the Indian Markets.,

Company Description AdvantEdge Technologies has over 25 years of experience as a leading system integrator specializing in low voltage solutions, including fire safety, electronic security, automation, and building management systems. With a network spanning 50+ cities in India, they provide tailored, reliable services with a team of 160+ professionals. Partnering with global leaders, AdvantEdge delivers top-quality solutions for high-profile clients in real estate, architecture, and contracting. They emphasize safety, security, and efficiency, backed by a 98% client retention rate and a legacy of over 1,000 successful projects. Role Description This is a full-time, on-site role for a Service Engineer located in Mumbai. The Service Engineer will be responsible for troubleshooting, field service tasks, technical support, and maintenance & repair activities. Day-to-day tasks include diagnosing and resolving technical issues, performing routine maintenance, and providing on-site support to ensure the smooth operation of systems and equipment. Qualifications Troubleshooting and Field Service skills Technical Support and Maintenance & Repair skills Strong Communication skills Excellent problem-solving abilities and attention to detail Ability to work independently and as part of a team Prior experience in a similar role is preferred Bachelor&aposs degree in Electrical Engineering, Electronics, or related field Show more Show less

Job Title: Regional Manager Water Treatment Services Location: PAN India (East, West, North, South Regions) Job Type: Full-Time Experience: 8-10 years in water treatment About Us: RY is a leading provider of comprehensive Cooling Water Treatment (CWT) solutions, delivering high-performance treatment chemicals along with skilled on-site manpower, including site in-charges, chemists, and operators . We specialize in improving the efficiency, reliability, and monitoring of cooling tower systems through expert support and advanced equipment. Our services are available on both rental and paid basis , offering flexible and cost-effective solutions. We proudly serve a wide range of industries, including power plants, refineries, petrochemical units, fertilizer industries, and steel plants , ensuring tailored treatment programs that meet the demanding needs of each sector. Our client list includes: IOCL, NTPC, Adani Power, BPCL, JSW, etc. Position Overview: As the Regional Manager for Water Treatment Products, you will lead business development and strategic execution across PAN India (East, West, North, South). Youll drive revenue growth, manage key relationships, and collaborate with sales, marketing, and technical teams to achieve regional goals and optimize product performance. Key Responsibilities: Portfolio Management: Oversee the product portfolio across regions to meet revenue, profitability, and market share targets. Strategy Implementation: Develop and execute sales strategies and marketing campaigns tailored to regional goals. Sales & Team Management: Lead cross-regional sales teams, ensure targets are met, and provide guidance and training. Customer Relationship Management: Build strong customer relationships and offer tailored solutions to ensure long-term partnerships. Technical Support: Provide technical expertise in product applications and troubleshooting. Market Analysis: Analyze market trends, customer feedback, and competitor activities to identify growth opportunities. Collaboration: Work with internal teams (sales, marketing, technical) for seamless strategy execution. Budget & Reporting: Manage regional budgets and provide regular performance reports to senior management. Qualifications: Education: Bachelors in Chemical Engineering, M.Sc. in Chemistry, or related discipline. Experience: 8-10 years in water treatment (CWT, BWT, RO, ETP), with a track record of business development and portfolio management. Technical Skills: In-depth knowledge of water treatment processes and solutions. Sales & Marketing: Proven experience in developing successful sales strategies and marketing campaigns. Leadership: Strong communication, interpersonal, and team management skills. Other: Willingness to travel PAN India, well-established network in the water treatment industry. Why Join Us Professional Growth: Shape key initiatives and influence company strategy. Impact: Contribute to the companys success and growth. Competitive Compensation: Attractive salary and performance-based incentives. Work-Life Balance: Flexible work arrangements to support personal and professional well-being. Cutting-Edge Technologies: Exposure to the latest in water treatment technologies. Employee Development: Access to comprehensive training programs to enhance your career. How to Apply: Interested candidates are encouraged to submit their updated resume along with a cover letter detailing their qualifications and experience relevant to this role. Show more Show less

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. Sage Intacct - Implementation Senior Associate The RSM Business Applications practice is actively hiring for Sage Intacct Senior Associate. As a Sage Intacct Senior Associate at RSM, you will work with various mid-sized businesses in diverse industries with direct access to business owners. Working on numerous team engagements per year, you will work on several pieces of any assignment not just one small part -- and you will feel a great sense of accomplishment when you are done. The ideal candidate will have knowledge and experience in both accounting and Sage Intaccts cloud-based technology solution along with an understanding of how to leverage technology for process improvement. Key Responsibilities Provide proficient knowledge and capabilities in the Sage Intacct application, including the functional configuration, business processes, and technical architecture Identify client business pains, needs, and requirements, and document in the form of project specifications and deliverables Perform fit/gap analysis and process design for Sage Intacct in the areas of GL, AR, AP, Order Management, Purchasing, Cash Management, Reporting and Dashboards, Fixed Assets, Inventory, Multi-entity Management and Global Consolidations, Project Accounting, Time and Expense Management, and Revenue Management, Grant Management, Construction Management, and Field Operations. Perform solution design, system testing, unit testing, guide user acceptance testing (UAT), support user adoption, training, and go live activities Provide day-to-day technical application support for client companies Perform dashboard and report design Work closely with clients in the configuration and migration to new systems Perform and manage solution integration Actively assist with other project-based initiatives on an ad-hoc basis, including quality control review and technology/process optimization of current client base Optimize use of Sage Intacct system through the following activities: Business process evaluation Procedure development System process flow and requirements QA planning and testing Creation and oversight of documentation related to standard operating procedures. User training development and deployment Production support for problems and enhancements resulting from quarterly product releases. Provide technical support to end-users to resolve issues with Sage Intacct use, including escalation through proper channels within RSM and with Sage Intacct support. Perform other duties/projects as required. Required Qualifications Bachelors degree in accounting, Finance, MIS, IT, or Computer Science Nonprofit, Construction, or Health Care industry experience and expertise Have 3-5 years of Sage Intacct experience in either an SIAP or VAR practice Sage Intacct certifications Expertise in process analysis and redesign of business processes Excellent communication and presentation skills Strong time management and organizational skills with sensitivity to timeframes, budgets and outcomes across multiple clients and projects Ability to prioritize and stay organized/focused in a dynamic, multi-tasking environment with competing demands. Strong technology skills and ability to quickly learn and use new technology software applications. Dedication to lifelong learning, including staying abreast of best practices in financial management enabled by technology. Strong Microsoft Office skills Preferred Qualifications Sage Intacct Implementation Certified Consultant Experience in a public accounting firm, consulting firm or other professional services environment CA, CPA, MBA Finance Knowledge, Skills, And Abilities Highly customer focused with ability to provide consistently excellent customer service and professionalism. Excellent written and verbal communication skills. Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment. Must be dependable and able to work both individually and in a team environment. Must possess strong sense of ownership of client relationships. Positively represent the company to clients and always provide empathetic and friendly customer service. Possesses excellent time management and organizational skills to manage case load of old and new cases in individual case queue. Ability to work effectively under pressure, shift priorities quickly as required, and rapidly adapt to changing environments. Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems. Strong computer skills and proficient use of Excel, Word, PowerPoint At RSM, we offer a competitive benefits and compensation package for all our people.?We offer flexibility in your schedule, empowering you to balance lifes demands, while also maintaining your ability to serve clients.?Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [HIDDEN TEXT]. Show more Show less

About Us: Inkers Technology (inkers.ai) is a software development company dedicated to driving innovation in the construction industry. We provide state-of-the-art solutions to streamline processes, improve project outcomes, and enhance collaboration across the construction lifecycle. Role Description This is a full-time on-site role for a Site Engineer at Inkers Technology located in Bengaluru. The Site Engineer will be responsible for troubleshooting, providing technical support, managing projects, and maintaining effective communication with clients. The role will require hands-on field service activities and ensuring the successful deployment and operation of Inkers' advanced AI and ML solutions for construction management. Qualifications ? Strong troubleshooting and technical support skills ? Excellent communication skills for effective client interaction ? Experience in field service and project management ? Knowledge of AI and ML technologies is a plus ? Ability to work independently and in a team ? Proven ability to work on construction sites under harsh conditions ? Problem-solving and analytical skills ? Bachelor&aposs degree in Engineering or relevant field ? Candidates must be comfortable with extensive travel, up to 80% of the time, as part of the role requirements Work Location : Bangalore (On-site) Note : Before applying, please review the job description carefully and visit our website (https://www.inkers.ai/) to understand our work. Apply only if you have relevant experience. Show more Show less

A Maintenance Technician is a professional who keeps buildings running smoothly by repairing wiring, replacing light bulbs, and installing new equipment like boilers or other machinery that controls the temperature in a buildings infrastructure. skills Proven experience as maintenance technician Basic understanding of electrical, hydraulic and other systems Knowledge of general maintenance processes and methods Working knowledge of tools, common appliances and devices Manual dexterity and problem-solving skills Good physical condition and strength with a willingness to work overtime High school diploma or equivalent; Certificate in HVAC, building maintenance technology or relevant field will be a plus Certified Maintenance and Reliability Professional (CMRP) is desire Responsibilities Survey buildings and repair mechanical systems to ensure they are consistent with health and safety standards Perform maintenance of electrical systems (replace light bulbs and sockets, clean and repair circuit breaker panels etc.) Assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary Maintain heating and plumbing systems to ensure functionality Inspect alarm systems (fire, protection) and schedule repairs when needed Perform manual repairs when necessary (fix locks, replace windows etc.) Undertake activities of pest control such as spraying insecticide Conduct general upkeep procedures (e.g. landscaping) and other tasks as assigned (painting, carpentry etc.) Assist in budget preparation and ensure it is followed Requirements and skills Proven experience as maintenance technician Basic understanding of electrical, hydraulic and other systems Knowledge of general maintenance processes and methods Working knowledge of tools, common appliances and devices Manual dexterity and problem-solving skills Good physical condition and strength with a willingness to work overtime High school diploma or equivalent; Certificate in HVAC, building maintenance technology or relevant field will be a plus Certified Maintenance and Reliability Professional (CMRP) is desired

WALK-IN DRIVE ON 6TH AUGUST - WEDNESDAY IN MALAD Voice & Chat Process All are immediate joining Strong communication skills All documents are mandatory Location - Malad 1.US Collection Process Handle third-party debt recovery support for US clients (inbound & outbound) Eligibility: HSC / Graduate Freshers & Experienced Salary: 17,000 to 35,000 2.UK Banking Chat Support Chat-based customer support for a leading international banking process Eligibility: Graduate Freshers / HSC with 2+ years of experience Salary: 20,000 to 25,000 3.Techical Support (Voice) Troubleshooting & customer assistance for smart home devices Eligibility: Graduate Freshers / 6 months+ experience Salary: 22,000 to 30,000 4.Internet Service Provider Collection Process Handle billing support and payment collection for a US-based ISP Eligibility: HSC with 6 months+ experience / Graduate Freshers Salary: 17,000 to 27,000 5.Chat Process Digital TV & Streaming Chat-based support for subscription, recharge, and service issues Eligibility: HSC / Graduate Freshers Salary: 17,000 to 23,000 6.Voice Process Customer Service + Upselling Inbound customer service calls with opportunity for upselling Eligibility: HSC / Graduate Freshers Salary: 17,000 to 22,000 + Incentives 7.Hiring for Multiple Processes HSC / Graduate with minimum 1 year of experience in bpo Voice domain Salary: 28,000 to 45,000 For more details or to apply: Yogita - 9167080474

Hiring for Technical Voice Process Day Shift | Thane Location Thane (Godbunder Road) Day Shift (Any 9 hours between 7:00 AM 9:00 PM) 6 Days a Week Full-Time | Voice Process | Technical Support Eligibility Criteria: Education: HSC / Graduate (Freshers & Experienced both can apply) Languages: Must know any one Hindi, Kannada, Bengali, Assamese, Tamil, Telugu, or Malayalam Basic English communication required Salary: 21,000 28,000 per month Joining: Immediate Key Skills: Customer Service, Voice Process, Regional Language, Technical Support, BPO, Day Shift, Call Center, Basic English, Kannada, Tamil, Bengali, Malayalam, Hindi, Telugu, Assamese To Apply / For More Info, Contact: Celesti- 8433524551

As a member of the Inflow team, you will be expected to have work experience in ICT distribution and/or System Integration companies with a focus on technical support. Holding a Palo Alto PCNSE certification is mandatory for this role. You should be well-versed in handling web, tele & email based remote support and be prepared to work in a flexible 24/7 rotational shift system. Your communication, presentation, and interpersonal skills should be top-notch, coupled with a customer-oriented approach and strong technical analysis & problem-solving abilities. Being a multitasker and a team player is essential in this position. Your key responsibilities will include understanding Palo Alto features & base configurations, verifying support contracts before accepting cases, analyzing client requirements or issues before sessions, collecting required error/system/traffic logs, capturing counters for issue identification at the packet level, retrieving and installing Firewall licenses, verifying resource utilization & counters from CLI for hardware-related cases, configuring Firewall HA, forwarding logs, scheduling email reports, importing and exporting firewall configurations, booting the firewall in maintenance mode for configuration restoration or factory reset, taking configuration backups before making changes, generating Tech Support files from the firewall, and referring to relevant KB or live community discussions for seamless troubleshooting. This role has the following details: - Job ID: TC/POS/BLR/004 - No. of Vacancies: 2 - Location: Bengaluru - Experience: Minimum 4 years - Qualification: Degree or Diploma in Computer Science / Information Technology,

You will be joining Hydro Press Industries as an Inside Technical Sales Representative, where you will play a crucial role in handling technical sales inquiries, providing support to clients, and ensuring effective communication with existing and potential customers. Your responsibilities will include managing customer accounts, creating sales proposals, addressing technical queries, and collaborating with the engineering team to guarantee client satisfaction. To excel in this role, you should possess technical sales and sales skills, be capable of offering pre-sales and post-sales support to the marketing team, and have the ability to understand client requirements and determine appropriate sizing based on application. Additionally, proficiency in reading and interpreting design drawings, experience in process-related equipment, pumps, or valve industry, as well as excellent communication and customer service skills are essential. You are expected to bring your experience in technical support, along with exceptional problem-solving and analytical abilities. The role requires you to work both independently and collaboratively as part of a team. While a degree in Engineering, Business, or a related field would be advantageous, candidates of any gender are welcome to apply for this full-time, on-site position based in Coimbatore at Hydro Press Industries.,

The primary duty of a Field Support Engineer located in Kerala within the Netcare (Support) department, reporting to the Head of Netcare, is to provide on-site support to customers by visiting them in person. The Field Support Engineer is responsible for verifying devices in the control room and addressing any concerns or issues faced by the customers. The key objective of this role is to create value for customers, establish trust, and foster long-term partnerships. Additionally, the Field Support Engineer plays an essential role in promoting the company's products and services effectively, ensuring customer satisfaction and loyalty. When it comes to customer visits, the Field Support Engineer is required to visit at least 2 customers per day. Prior approval from the reporting head and customer notification are mandatory before visiting any customer. Failure to obtain approval will result in marking attendance as absent. It is essential to carry all necessary devices and materials listed in the provided checklist, handle the products carefully and efficiently, maintain professional conduct, and ensure timely visits. Documentation and reporting are crucial aspects of the role. The Field Support Engineer must submit a Plan of the Day (POD) in the designated format before visiting customers. The visit details should be included in the POD form and approved by the reporting head. Moreover, maintaining customer data in a dedicated Google Form is essential, ensuring all required fields are completed. Daily submission of the Status of the Day (SOD) to the reporting head is also a part of the routine. In terms of technical support, the Field Support Engineer should initiate interactions with customers, identify and resolve issues promptly, provide technical assistance, and ensure customer satisfaction. Conducting technical seminars for customers and leading such seminars after gaining experience is expected. Communicating customer requests for purchasing OLT to Telecallers via email is also part of the responsibilities. Compliance with company guidelines and reporting protocols is mandatory. All assigned tasks should be completed within the stipulated timeframe. Other terms of employment include being on probation for the first three months, undergoing on-the-job training sessions at the Head Office, attending LMS training periodically, and meeting performance evaluation criteria. The Field Support Engineer position is full-time with a fixed shift. A willingness to travel 100% is required as the work location is remote. The application deadline is 01/08/2025, and the expected start date is 04/08/2025. I acknowledge that I have read, understood, and accepted the duties and responsibilities outlined in this document. I agree to fulfill my responsibilities to the best of my ability in alignment with the company's expectations, policies, and procedures. Failure to adhere to these responsibilities may lead to disciplinary actions following company guidelines. Signed: _________________________ Date: _________________________,

The Service Desk Agent Level 1 role involves providing frontline customer service and technical support for all business products supported out of the operations center. You will interact directly with both internal and external customers to resolve technical issues and process service requests efficiently, ensuring high levels of customer satisfaction. Your responsibilities will include offering first-line technical support, troubleshooting hardware, software, and network issues, as well as logging and documenting detailed ticket activity until resolution is achieved. You will also need to escalate complex issues to Level 2 support when necessary, assist customers with inquiries related to business products and IT services, monitor alerts, and respond promptly to maintain operational efficiency. Additionally, you will be responsible for maintaining knowledge base documentation for recurring issues and solutions. To qualify for this role, you must have a High School diploma, with an ITIL Foundations Certification and CompTIA A+, Net+ certifications being preferred. Ideally, you should have 0.6-3 years of experience in a technical support or service desk environment. Strong customer service and communication skills are essential for this position, along with a basic understanding of IT systems, networking, and Microsoft applications. You should be able to follow troubleshooting procedures effectively and escalate issues appropriately. Familiarity with ITSM tools like ServiceNow would be an advantage in performing your duties efficiently.,

As an IT Administrator, you will be responsible for overseeing and maintaining the company's technology infrastructure to ensure all systems, networks, and software operate efficiently. Your role will involve troubleshooting issues, providing technical support, managing hardware and software installations, and ensuring the security of all IT systems. Your key responsibilities will include managing and maintaining the IT infrastructure, including servers, networks, and hardware. You will install, configure, and update software and hardware systems, and provide technical support to employees by troubleshooting and resolving IT issues. Monitoring system performance to ensure optimal operation and minimize downtime will also be part of your duties. In addition, you will be responsible for ensuring the security of all IT systems by implementing and updating security protocols, firewalls, and antivirus software. It will be crucial for you to backup critical data, manage user accounts, permissions, and access control to ensure data security and confidentiality, and prepare and maintain documentation for IT procedures, network configurations, and system setups. To excel in this role, staying up to date with the latest IT trends and technologies to improve the company's infrastructure will be essential. This is a full-time position requiring you to work during day shifts. The ideal candidate should have at least 1 year of total work experience in a similar role. The work location is in person. If you are passionate about IT infrastructure management, technical support, and ensuring the security of IT systems, this role might be the perfect opportunity for you to showcase your skills and contribute to the company's success.,

You will be responsible for managing the Oracle EPM system for sales and accounts, which includes configuration, customization, and maintenance to ensure optimal performance and functionality. Additionally, you will lead the implementation of Oracle EPM modules related to sales and accounts, collaborating with cross-functional teams to integrate the system with existing processes and systems. Providing support to end-users of the Oracle EPM system, troubleshooting issues, and conducting training sessions will be part of your responsibilities to ensure effective utilization of the system. You will also oversee data management within the Oracle EPM system, including tasks such as data validation, cleansing, and migration as required. Continuous assessment and improvement of sales and accounts planning processes will be essential, leveraging the capabilities of the Oracle EPM system to enhance efficiency and effectiveness. Collaborating with Oracle or third-party vendors for system upgrades, patches, and enhancements, and effectively managing vendor relationships and contracts will also fall under your purview. Maintaining thorough documentation of system configurations, processes, and procedures related to the Oracle EPM system for sales and accounts is crucial. In addition, you will provide L2/L3 technical support for Oracle PBCS, resolving issues related to data integration, calculations, forms, business rules, and workflows. Monitoring system performance, troubleshooting errors, and implementing fixes in collaboration with Oracle Support will be part of your technical support and maintenance duties. Assisting in designing, developing, and maintaining Oracle PBCS applications, including metadata, dimensionality, and security, is also expected. Supporting data integrations between PBCS and other systems using Data Management, FDMEE, or REST APIs, and developing business rules, calculation scripts, and Groovy scripts for automation and performance improvements are essential tasks. You will work closely with Finance & Business teams to understand requirements and provide solutions, conduct user training, and create documentation for PBCS functionalities. Managing user access and security roles within PBCS will also be part of your responsibilities. Participating in EPM-related projects, including migrations, enhancements, and new implementations, and collaborating with cross-functional teams to align PBCS solutions with organizational goals will also be important aspects of your role.,

The Application Management Support professional will be responsible for providing technical support to end-users regarding software applications utilized within the organization. This role will involve troubleshooting, diagnosing, and resolving issues related to application performance, functionality, and access. Additionally, you will play a key role in maintaining application documentation, tracking issues, and collaborating with other teams to ensure optimal application performance. You will be expected to: - Provide first-line support for users experiencing application-related issues. - Troubleshoot and diagnose technical issues with application software and escalate to appropriate teams when necessary. - Respond to and resolve incidents logged through the helpdesk system. - Document and prioritize application-related incidents and issues in the helpdesk ticketing system. - Work with end-users to gather information for troubleshooting and ensure complete incident resolution. - Assist with monitoring the health and performance of the application system. - Identify and report recurring issues or areas of improvement in application performance. - Coordinate with IT infrastructure, development, and other support teams to address issues in a timely manner. - Provide feedback on user requirements and enhancements to improve application usage. - Participate in application deployment and upgrade processes as necessary. The ideal candidate should have a minimum of 8 years of experience in application support or IT helpdesk and be familiar with common business applications such as ERP, CRM, and HRIS systems. Basic understanding of software application troubleshooting, familiarity with issue tracking and helpdesk ticketing systems, and knowledge of SQL queries and database systems are required. Experience with cloud-based applications like Office 365 and Salesforce is advantageous. Moreover, strong communication skills, problem-solving abilities, customer-focused attitude, and the ability to work well under pressure are essential for this role. Experience in providing support for enterprise applications is a preferred skill. If you meet the qualifications and are looking to contribute to a dynamic team environment, we encourage you to apply for the Application Management Support professional position.,

You will be working as a Senior Presales Engineer at Vdeal System Ltd. in Bhubaneswar on a full-time on-site basis. Your primary responsibility will be to offer technical support, create and conduct product demonstrations, and explain technical features to potential customers during the sales process. Collaborating closely with the sales team, you will analyze customer needs and develop customized solutions for seamless system integration. Additionally, you will oversee project security aspects and nurture customer relationships. To excel in this role, you should possess technical support and presales skills along with experience in sales and system integration. An understanding of security protocols, strong problem-solving abilities, and analytical skills are crucial. Effective communication and presentation skills are essential for interacting with clients and presenting solutions. You should be adept at working in cross-functional teams and prior experience in the automation industry would be advantageous. A Bachelor's degree in Engineering, Computer Science, or a related field is required for this position.,

Adeeba e-Services is a leading International BPO specializing in Inbound tech and website processes. We are dedicated to providing 24x7 technical support to our customers in the US, Australia, and Canada with the assistance of our highly skilled technicians. As a Senior Tech Sales Associate, your primary responsibility will involve handling inbound calls from customers experiencing computer issues. Your role will include diagnosing the problem effectively and recommending the most suitable support plan to address the customer's needs. Furthermore, you will be tasked with promoting technical support plans along with relevant software solutions to enhance customer satisfaction. Benefits & Facilities: - Fixed Salary disbursed on the 1st of every month directly into your Salary account - Lucrative High Incentives based on performance - Daily Sales Incentives to motivate and reward your achievements - Attendance Incentive for maintaining regularity and punctuality - Monthly Sales Incentives to recognize your consistent efforts - Enjoy a Hike of 15% - 20% on your last drawn salary - Loyalty Bonus of Rs. 5000 provided annually as a token of appreciation - Referral Bonus of Rs. 2000 for every successful candidate you refer - Assurance of no extension to shift timings for a healthy work-life balance - High growth prospects within the organization - Salary Increment scheduled after 9 months of dedicated service - Shift timings available for both UK and US Shifts to cater to individual preferences Contact: For any queries or further information, please reach out to Rima (HR) at 7686839463 or 9836096168. Additional Information: - Academic Qualification requirement includes a minimum of 10+2 / 10+3 years Diploma pass or Graduates to be eligible for this position.,

Job Description: You will be responsible for receiving inbound calls from international customers as an Experienced Candidate. Your main task will be to provide technical support by diagnosing the issues and recommending the appropriate Annual Service plans and Software to the customers. Your goal will be to close sales successfully and achieve the set targets. To be eligible for this position, you must have experience in outbound tech processes for more than 1 year and possess the necessary skills to effectively close calls with customers. You can expect to receive a fixed salary credited to your account on the 1st of every month along with attractive incentives. Additionally, there are 100% Attendance Incentives, a Loyalty Bonus of Rs. 5000 awarded every year, and other lucrative incentives. You will also be entitled to paid leaves every year, including rotational offs, 24 paid leaves, birthday leave, and compensatory offs. The shift timings for this role will be in the US/UK Shift. For more details and to apply for this position, please contact Rima (HR) at 7686839463. Additional Information: Rest assured that all your information will be handled with utmost confidentiality in accordance with EEO guidelines.,

You will be joining Unient Global Solutions Pvt. Ltd., Pune, as a Technical Sales Specialist. Your primary responsibility will be to engage with Architects, IPCs, Interior Contractors, and End-Clients on-site in Pune, providing samples, technical solutions, and ensuring top-notch customer service. Your main performance indicator will be Revenue Generation. To excel in this role, you should have 1-3 years of B2B Sales Experience in the partition or furniture industry. Additionally, knowledge of the construction industry, a background in Civil Engineering or Interior Design, and B2B Sales skills are highly desirable. Strong communication skills, technical support expertise, customer service proficiency, and excellent interpersonal skills are also essential for this position. Join us at Unient Global Solutions Pvt. Ltd. and be a part of a dynamic team that offers premium architectural and commercial interior solutions across various sectors. We are known for our expertise in Carpet Flooring, Moveable Walls, Fire Doors, Acoustics, Ceilings, and more. Our innovative and sustainable products sourced from around the globe have transformed numerous spaces into works of art. With a team of passionate individuals based in Pune, we handle projects nationwide while providing a seamless and comprehensive service experience to our clients.,

As a Level 1 Service Desk Agent, your main responsibility will be to serve as the initial point of contact for users seeking assistance within the organization. You will be tasked with providing top-notch customer service while diagnosing and resolving basic service requests and technical issues. Your primary goal will be to engage with users, ensure proper categorization of IT-related requests, and address incidents promptly and efficiently to minimize downtime and disruption for end-users. Your key responsibilities will include managing support tickets by creating, logging, and prioritizing them based on urgency and impact. Additionally, you will provide first-level technical support to end-users via phone, email, or chat, troubleshoot hardware and software issues, and assist users with basic technical troubleshooting. Maintaining accurate incident records, contributing to knowledge base articles, educating end-users on IT best practices, and ensuring adherence to Service Level Agreements (SLAs) are also part of your role. To excel in this position, you should possess a high school diploma or equivalent, with a technical certification or IT-related degree being a plus. Strong customer service skills, basic IT knowledge, familiarity with common operating systems and Microsoft Office applications, problem-solving abilities, and effective communication skills are essential. Preferred skills include knowledge of IT service management tools, experience in a service desk environment, and relevant IT certifications. This role may involve remote work options, rotational on-call duties, and flexibility in working hours. As a Level 1 Service Desk Agent, you play a critical role in maintaining the organization's IT systems and providing a valuable entry point for individuals interested in pursuing a career in IT support and help desk services.,

Maahi Milk Producer Company is dedicated to providing maximum returns to its members through dairy farming. The company upholds values of quality, trust, accountability, mutual cooperation, innovation, passion, long-term vision, honesty, and transparency. Committed to these principles, Maahi aims to establish itself as a prominent player in the global milk industry. As a full-time on-site Field Services Engineer based in Rajkot, you will play a crucial role in delivering technical support, troubleshooting issues, performing preventive maintenance, and delivering exceptional customer service. Your responsibilities will involve visiting client sites, diagnosing and resolving technical issues, ensuring optimal equipment performance, and maintaining comprehensive service records. To excel in this role, you should possess proficiency in Field Service and Preventive Maintenance, strong troubleshooting and technical support skills, excellent customer service capabilities, effective communication and problem-solving abilities, and the capacity to work independently while effectively managing your time. Prior experience in the dairy or agricultural sector would be advantageous. A Bachelor's degree in Engineering, Electronics, or a related field is preferred.,