Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the life Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. About the team Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. - 4+ years of software development, or 4+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings - Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls

Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) : The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the worlds greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview As a SAP Engineer, you will be responsible for the design, implementation, customization, and ongoing maintenance of SAP systems within an organization. This role combines both technical and functional expertise to ensure that SAP solutions are effectively integrated and aligned with business processes. SAP Engineers work closely with both IT teams and business stakeholders to optimize the performance and functionality of SAP applications, ensuring they support business objectives and drive operational efficiency. What will you do in this role: Collaborate with business users and functional teams to gather requirements and design tailored SAP solutions. Ensure SAP systems are integrated with other business applications and third-party systems. Develop and implement custom applications and workflows within the SAP environment, often using programming languages like ABAP (Advanced Business Application Programming). Perform unit testing, system integration testing, and user acceptance testing to ensure solutions are working as expected. Troubleshoot and resolve issues related to SAP systems, applications, and integrations. Regularly monitor the performance of SAP systems and optimize configurations to improve system efficiency and speed. Provide post-implementation support, including maintenance, troubleshooting, and applying system patches and upgrades. Work closely with cross-functional teams (e.g., functional consultants, business analysts) to ensure solutions align with business goals. Document system configurations, customizations, and procedures to facilitate knowledge transfer and ensure compliance with best practices. Work within a matrix organizational structure, reporting to both the functional manager and the project manager. Participate in project planning, execution, and delivery, ensuring alignment with both functional and project goals. What should you have: Bachelor s degree in information technology, Computer Science or any Technology stream. 3+ years of hands-on experience working with SAP technologies like ABAP, SAP Fiori,Workflow, Forms, SAP S/4HANA, CDS, OData. Experience in development at least in one of the SAP Modules (FI, CO, StS, OtC, SCM, MM, QM, PM, SD, MDG, etc.) and integration/implementation with third-party applications. Good interpersonal and communication skills (verbal and written). Relevant SAP certifications (e.g., SAP Certified Technology Associate) are a plus. Proven record of delivering high-quality results. Product and customer-centric approach. Innovative thinking, experimental mindset. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are: What we look for: Search Firm Representatives Please Read Carefully Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Business, Data Engineering, Data Visualization, Design Applications, Program Implementation, SAP ABAP HR, SAP Technical Support, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Test and Evaluation (T&E), Testing Preferred Skills: Job Posting End Date: 07/4/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Basic Function Firmware Development Manager will be an experienced technical manager in successfully executing Agile products/projects with wide experience in dealing with firmware design and development specifically in building firmware for NPDs for smart home IoT products. Development manager to provide technical & functional guidance in terms of architecture, design and development, integration with smart IoT products, best practices and quality standards to be followed by the team of senior technical development team throughout SDLC life cycle. You will be working closely with the global stakeholders, namely business users, customers, product and project managers, in streamlining the delivery of quality products to our end customers. Besides, you will be responsible for offering expert guidance to the stakeholders and business partners as and when required. Apart from your daily responsibilities, you should be able to conduct in-depth analysis/research to identify the root cause of the product issues and solutions to address the same. Moreover, your strong technical background and experience will be beneficial in offering technical support that meets the business needs. Ensure Firmware development for new NPD, enhancement and sustenance of existing software for all products of Kohler under smart home IoT division. Work with other interrelated groups hardware, App Development, Cloud and QA teams throughout SDLC cycle. Participate in support product development and organization initiatives. Relationship and contacts SUPERVISORY RELATIONSHIPS: Reports to Head of Electrical and Electronics Engineering Department Education Requirements : Bachelor &/Master of Engineering in Electronics. Preferred type of profiles: Embedded product companies with embedded domain background. Technical skills: 15 to 25 years of embedded software product development experience. Hands-on experience of firmware architecture design embedded operating systems and best practices in embedded product design and development. Excellent in Embedded C and Proficient in C++, C++11 or later. Microcontroller, basic hardware concepts in Microcontroller based system design. Experience in generating formal software and system requirements and specifications . Technical skills hands-on experience 32 bit OR 16-bit (with basic understanding of 32 bit) TFT OR LCD OR LCD controller emWin OR Touch GFX, TFT OR LCD OR LCD controller OR touch panels. RS485, I2C, SPI, UART, Wi-Fi, BLE OR (BACnet Good to have) Hands on experience with the following Communications protocols (e.g., TCP/IP, SPI, I2C, Ethernet, USB, Modbus, CAN, J1939 and MQTT etc.). FREE RTOS/QNX/KEIL/Any other Hands on experience with emulators and debuggers. Experience on handling measurements instruments like DSO, Function generator and multimeter etc. Experience in CI/Cd tool i.e., Jenkin etc. Understanding of electronics hardware e g ADC, PWM, IO interfaces. Knowledge on validation of cloud applications Proficient at evaluating new tools and technologies Thorough understanding of software development lifecycle and familiarity with CMMi model Experience with creating Requirements Traceability Matrix, Process Documents, Test Plans Role and Responsibilities: Design, architects, develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery. Leads, mentors and guides technical team. Identifies and sets appropriate quality standards and parameters for products. Communicates quality standards and parameters to product development team, and other appropriate staff. Coordinates product development processes. Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues. Reviews client, customer, and user feedback. Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Proficient with Microsoft Office Suite or related software. Supervisory Responsibilities: Hires and trains development staff. Oversees the daily workflow and schedules of the department. Conducts performance evaluations that are timely and constructive. Experience and Education: Bachelors or Masters in Electronics or Electronics & Instrumentation or Computer Engineering (similar or higher) Master s in business administration, Business Management or related field good to have Minimum 10 to 15 years in software engineering focused on architecting, designing and development of embedded software with at least 5 years experience in managing and leading agile testing teams. Good to have relevant technical and process certifications.

Your Role Job Description & Mission: Commissioning & Installation: Perform installation, commissioning, and start-up of vacuum systems and related equipment at customer sites. Conduct thorough testing and validation to ensure equipment meets performance specifications and customer requirements. Develop detailed erection plans and schedules in coordination with project management & all stakeholders to ensure timely and efficient installation of the Package. Supervise & coordinate all erection activities ensuring quality standards& regulatory requirements, conducting inspections, and implementing correction actions as required. Knowledge of work permits & safety norms at site. Technical Support: Provide on-site and remote technical support to customers during and after the commissioning phase. Troubleshoot and resolve technical issues related to vacuum systems, ensuring minimal downtime. Documentation & Reporting: Prepare detailed commissioning and test reports, documenting procedures, results, and any issues encountered. Maintain accurate records of work performed and parts used during the commissioning process. Customer Training: Train customers on the operation and maintenance of vacuum systems, ensuring they understand best practices for optimal performance. Develop and deliver training materials and sessions tailored to customer needs. Continuous Improvement: Identify opportunities for improvements in the commissioning process and suggest enhancements to optimize efficiency and quality. Stay updated with the latest industry trends, technologies, and best practices in vacuum systems and engineering. Collaboration & Communication: Work closely with engineering, sales, VTS and project management teams to ensure alignment on installations & commissioning. Communicate effectively with customers, providing regular updates on installation & commissioning issues promptly. To succeed, you will need Educational requirements Diploma / University degree in Instrumentation & Control or relevant practical experience in the field. Experience requirements. 0-3 Years of relevant practical experience in the field. Knowledge Advanced knowledge of MS Office (Word, Excel and PowerPoint), Knowledge of SAP and MS Project advantageous. Excellent command of English language, both written and spoken. Should have knowledge of PLC Panels and automation systems, Valves, Instruments, Static & rotary equipment like Vacuum pumps, heat exchangers, compressors & blowers. Visit different customer locations as and when required for problem resolution & erection & commissioning. Knowledge of safety regulations and standards in the vacuum industry. Ability to interpret technical drawings and schematics. Personality requirements Detail-oriented with a strong focus on quality and precision. Proactive and able to manage multiple projects simultaneously. Adaptable to changing priorities and able to thrive in a fast-paced environment. Excellent problem-solving skills and ability to work independently and as part of a team. Effective communication and customer service skills. Willingness to travel extensively to customer sites. In return, we offer you An inviting, family-like atmosphere. Ample opportunities for professional development locally and globally. New challenges and opportunities to learn every day. A culture known for respectful interaction, ethical behavior, and integrity. Drive your Career, Explore Opportunities, Realize your Passion . . . Experience to handle complex projects. City Chakan, Pune

Responsibilities Mallcom India Limited is seeking a dynamic and result-oriented Assistant Manager - Technical responsible for identifying, defining, and sourcingessential materials for Personal Protective Equipment (PPE) and workwear. This role involves vendor development, product innovation, technicalsupport, and market research, ensuring competitive sourcing solutions while maintaining compliance with global standards. Identifying , defining & sourcing products, fabrics, yarns, trims, accessories and other articles for PPEs. Vendor development of the existing prodcut line until the sampling development stage developing alternate for existing supplier for workwear/garment fabrics in India and developing new vendors around the globe. Product development - Working in close collaboration with operations to develop new products from sampling stage and/or develop in exixtingproduct and sourcing the required article if need be for such development. Particpation in technical sessions, conferences and exhibtions. Technical merchandising / support - closely working with the sales team to get through with a product for product development and sourcingmostly for private label (like TTI). Product betterment project for self from one of the major product categoreis. Key Requirements: Graduate in - Textile Engineering, Fashion Technology or related fields. 5 - 7 years experience in fabric sourcing, product development, and vendor management. Strong expertise in procurement, technical merchandising, and supplier negotiations. Knowledge of fabric properties, and textile industry standards. Ability to manage multiple sourcing projects and coordinate cross-functional teams. Excellent communication, analytical, and problem-solving skills.

Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: MIS Technology(MIS TECH) Job Category: Engineering & Technology Experience Level: Experienced Hire Skills and Competencies Must have 11+ years experience on Product management and related work areas Experience as a Product Analyst or Product Owner supporting one or multiple complex applications and business processes. Proven ability to manage multiple IT projects and products with internal and external dependencies and complex scopes. Skilled in providing direction to project teams, including employees, on-site consultants, and offshore resources. Experience with Regulatory Reporting would be preferred Strong capability to liaise across business, design, and delivery partners to ensure clarity of business objectives and transition into a Subject Matter Expert role. Ability to interact with Business and understand the requirements Hands-on experience with SQL; Python experience is good to have Agile Methodology-Lead project ceremonies using agile methodologies, such as Scrum and Kanban, to ensure successful delivery. Developing product strategies/roadmaps and execution including proper assessment, planning, requirement gathering, prioritization and development Familiarity with managing estimation, requirements, and scheduling efforts within an SDLC framework. Education : B.Tech /MBA/MS Product Management / Technology Management Responsibilities Own delivery from end to end, including process improvements and technology modernization to achieve end results. Ensure effective delivery by breaking down product vision into codable and measurable components with detailed user stories. Manage product meetings, estimation, and planning efforts, ensuring alignment with SDLC frameworks. Review and clarify project requirements, provide estimates, and create achievable project plans. Participate in group planning and prioritization efforts to ensure alignment with business goals. Act as a primary liaison across business, technology, and design teams to ensure the successful transition of business objectives into actionable deliverables. Provide well-crafted and timely stakeholder communications. Liaison with senior leadership and mentor junior team members across locations Lead enterprise-wide cultural initiatives About Team The Moody s Ratings Technology Team is actively searching for an AVP Mgr-Product Managment will be leading the transition of platform technologies from one vendor to another, ensuring seamless integration and minimal downtime. Provide technical support to team members, addressing their queries and assisting with complex issues. Mentor team members by sharing expertise and best practices, fostering professional growth and development.

Public Key Infrastructure (PKI) Basic understanding of certificate-based authentication principles, including the use of digital certificates, private/public key pairs, and smart card technology. Familiarity with the process of validating user identity using certificates and the role of certificate authorities (CAs). Experience troubleshooting hardware (E.g., card readers) and software issues on Windows and/or Mac laptops. Familiar with Cryptographic concepts (E.g.,- symmetric/Asymmetric encryption, digital signatures). Good experience on technologies like (E.g., - MS ADCS, OpenSSL, Venafi),external vendors (GoDaddy, DigiCert etc..) Extensive knowledge on SSL/TLS ,OCSP ,AIA,CDP concepts. Good to have scripting or automation (PowerShell) experience. Types of signing the certificate (Secure email, document signing, code signing, excel signing). Manage the lifecycle of digital certificates, including issuance, revocation, renewal. Good understanding of HSM(Hardware Security Module). CRL Renewal process /CRL and delta CRL concepts. Configure and maintain NDES(Network Device Enrollment Services) to support certificate enrollment for mobile devices /Intune/mas360,Troubleshooting NDES related issues. Manage root and issuing CA key ceremonies. PKI architecture ,CP(Certificate policies ) ,CPS(certificate Practice Statement) documents. Good knowledge on wild card certificates. Additional skills in PCI DSS(payment card industry data security standard) Good understanding of HSM in PCI DSS Knowledge on Types of Tokenization (Token generation, Token storage, Token retrieval) Review and validate software requests and tickets. Strong problem-solving skills and attention to detail. Excellent interpersonal and communication skills, both written and verbal. Ability to explain technical concepts to non-technical users in a clear and patient manner. Experience with help desk or ticketing systems is a plus. Prior experience in IT support, desktop support, or a similar technical support role preferred Desired/ Secondary skills Documentation and Best Practices: Maintain documentation for configurations, processes, and best practices Troubleshooting: Good to Have remote troubleshooting techniques, Skills, Knowledge of PKI & Change Management process. Customer service-oriented Domain Manufacturing (COREMFG) Max Vendor Rate in Per Day (Currency in relevance to work location) INR 6500 Per Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Swati Joshi swati.joshi06@infosys.com ; Santosh Karne karnesanthosh.kumar@infosys.com Client Interview / F2F Applicable No Work Location Pan India ( all Major Cities ) Pune, Mumbai, Delhi, Noida, Bangalore, Hyderabad, Chennai, and Kolkata. Start date 05 June 2025 WFO/WFH/Hybrid WFO As per Company Policy BG Check (Pre/ Hybrid/ Post onboarding) Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO YES. 3 Rotating Shifts.

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Grade HResponsible for supporting software / platform engineering activities (depending on specialism), working with users to capture requirements, using sound technical capabilities to lead the design, development and maintenance of the relevant systems and ensuring compliance with the relevant standards. Specialisms: Software Engineering; Platform Engineering. Entity: Technology IT&S Group Job Description: Work location Pune Experience- 6- 8 years (excluding internship) You will work with A multi-disciplinary squad, engaging enterprise platform teams, data platform teams, vendors, third party resources in resilient and optimal operations of one or more business critical platform. Let me tell you about the role As a site reliability engineers, we will be responsible for building, maintaining and operating the software solutions, infrastructure and services that powers technology platforms. In this role, we work with a team of engineers and team members to ensure that the digital solutions are highly available, scalable, and secure and will be responsible for automating routine tasks, improving the solutions performance, and providing technical support to other teams. What you will deliver Ensure the reliability, performance, and scalability of large-scale, cloud-based applications and infrastructure. Creating automated solutions to improve operational aspects of the site. Ensure that applications and websites run smoothly and efficiently. Detect issues and automatically managing failures to keep systems up and running. Work with software developers, engineers, and operations teams to improve system performance. Analyse incidents to prevent future disruptions. What you will need to be successful (experience and qualifications) Technical skills A bachelors degree in computer science, engineering, or a related field or equivalent work experience. Relevant certifications (e.g., AWS / Azure cloud engineering, fundamentals, DevOps, architect certifications) can be beneficial. Knowledge of networking concepts, protocols, and tools, willingness to learn new technologies and adapt to changing environments. Skilled in managing configuration, deployments, observability, handling and resolving incidents, including root cause analysis, managing and operating complex systems for scalability, availability and performance. Proficient in communication and collaboration skills to work effectively with development and operations teams. Software skills Skilled in languages like Python, Go, Java, or Ruby, and scripting skills in Bash or PowerShell. Skilled in software engineering practices for full SDLC, including coding standards, code reviews, source control management, continuous deployments (e.g., Jenkins, GitLab CI, or CircleCI), testing, and operations. Skilled in building complex software systems end-to-end which have been optimally delivered and operated in production, should understand security and privacy standard methodologies as well as how to properly monitor, log, and alarm production systems. Infrastructure skills Skilled knowledge of Linux/Unix systems, including system configuration, networking, and debugging. Expert in building and scaling infrastructure services using Amazon Web Services or Microsoft Azure Skilled with infrastructure tools like Ansible, Puppet, Chef, or Terraform for infrastructure as code, monitoring tools (e.g., Prometheus, Grafana) and logging systems (e.g., ELK stack). Skilled in the understanding of using core cloud application infrastructure services including identity platforms, networking, storage, databases, containers, and serverless Skillful knowledge of databases, such as relational, graph, document, and key-value, including performance tuning and improvement Skills that set you apart Possess a passion for mentoring and coaching engineers in both technical and soft skills About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional Information We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}

World Change Starts with Educated Children 2025 is our 25th Anniversary! Join Us in Celebrating 25 Years of Progress Position Overview: We work in collaboration with State Education Departments to bring reform by implementing large-scale system-led projects, with the goal of improving foundational learning (FLN) outcomes in students. Our team supports the State in designing and implementing an integrated program that encompasses multiple aspects of a reform process - ranging from designing effective classroom pedagogy to building salience and state capacity to deliver FLN at scale, while also strengthening governance and other critical enablers. Room to Read has partnered with the Education Department of Jharkhand on a long-term engagement for system reform and a demonstration program in selected districts. Roles & Responsibilities: The Program Associate will be responsible for the intervention in his / her district and will have the following specific key roles and responsibilities: Program Understanding: Develop a thorough understanding of Room to Read s Literacy program design and Project Deliverables S/he has good awareness of Foundational Literacy and Numeracy programs, their design and strategies operating in project region. Develop a strong understanding of Govt s education policies NEP 2020, NCF, FLN, SIQE, Mission Ankur etc. On-ground Implementation and Monitoring: Support the quality implementation of the project in the district and blocks, ensuring timely, efficient, and well-coordinated implementation, adhering to the program and budget guidelines. Complete higher frequency of regular visits to program schools, observe classroom transactions, speak to teachers and head masters and make suggestions for improving quality and utilization of these materials. Support District Lead collating collated from the field to further communicate the same to SO and CO for necessary changes in the pedagogy and material. Support in analyzing various data and information emanating from the field, develop programmatic co- relations and flag off issues for a larger discussion. Participate in any other activities which may be required to be undertaken to fulfil the objectives of the organization. Support effective utilization of program budget through proper planning and tracking of planned activities. Ensure that financial and procurement norms are adhered to, and efforts are made to reduce cost to the extent possible, without compromising on the quality. Track program progress on key indicators according to the M&E framework during monthly meetings and throughout the project timeline. Participate actively on social media in all Room to Read (RtR) campaigns. Stay updated and share this knowledge with the District Lead regarding new programs/interventions of the like-minded organizations in district. Identify operational bottlenecks and weaknesses, wherever applicable and come up with solutions for the same in consultation with District Lead. Support the District Lead in the execution of the Project by leading all technical tasks in the district focused on capacity building of stakeholders across all levels (District, Block, Cluster and Schools), support uptake of materials, and establish coordination with various stakeholders at the district level to sustain the impact and interventions from the program. Government Liaison and Technical Support: Support District Lead in participation of technical assistance discussions at the district level. Attend government meetings, discussions and committees on foundational literacy as well as Numeracy and use those forums to advocate for enabling policies and government orders in support of RtR literacy program. Interact with key stakeholders (government departments and officials such as CDEO/ADPC/DEEO/RPs/DIET etc.) as recommended by the District Lead to ensure delivery of program objectives and explore opportunities for systemic integration. Conduct discussions with stakeholders at multiple levels across the districts reflecting on the insights collated via field visits, monitoring data and interactions to formulate the way forward for the month. Participate in Meeting/Workshops at State and INCO Level: Participate in IDTS workshops on material development, training module development and training of trainers. Attend review meetings at the state/national level and provide reflective feedback on program implementation and design issues. At the same time acts as the conduit for transferring innovative ideas and practices from the national level (or from other states) on to the field. Planning, Reporting and Documentation: Support District Lead for preparing regular (monthly, quarterly, and yearly basis, including program data) qualitative reports and documenting event reports, case studies and best practices. Support and ensure all data entry and compilation on monthly, quarterly and yearly basis, including GSD, Dashboard data, maintaining high levels of data quality. Develop actionable insights through analyses of data collected via monitoring visits to further inform the project implementation. Assist for preparing Implementation calendar, cash forecast, PRs budget outlook, AP&B and regular tracking of budget management. Qualifications: Required: Master s degree in education / social sciences or equivalent preferred. Minimum 3 years of relevant experience in the education sector. In-depth knowledge on foundational literacy, language and reading practices and approaches. Strong written and oral communication skills. Critical thinking and analytical skills. Proven track record of achieving results. Proven ability to work effectively with schools and communities. Ability to travel regularly to project sites in remote locations. Preferred: Able to design google forms, sheets, sites, dashboard etc. Data analysis through advance excel, SPSS etc. Development of short videos Able to design workshops session plan. Able to lead facilitation in workshop for internal team, teachers and officers etc. Able to design modules, feedback forms, questionnaire, etc. Room to Read is a child-safe organization. Room to Reads Core Values C - Collaboration A - Action R - Respect E - Education S - Scale About Room to Read: Founded in 2000 on the belief that World Change Starts with Educated Children , Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow - creating lasting change . Our Literacy Portfolio trains and coaches teachers of the early grades in literacy instruction; creates and publishes quality books and curricular materials in local languages; and establishes children s libraries filled with diverse children s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org .

Job Title: Jira Atlassian L2 Support Engineer Location: Gurugram Working hours: 2pm to 11pm and 3pm to 12am Employment Type: Full-time Work days : Monday to Friday (5 days working from office) Job Summary: We are looking for an experienced and detail-oriented Jira Atlassian Level 2 Support Engineer to join our IT support team. This role is responsible for providing advanced technical support for Atlassian tools (primarily Jira, Confluence, Bitbucket), handling escalations from L1, and ensuring optimal performance, configuration, and usability of the Atlassian ecosystem Responsibilities: Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools. Investigate and resolve issues escalated from Level 1 support in a timely manner. Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence. Monitor system performance and health, identifying and resolving issues proactively. Assist in user and group management, project configurations, and automation rule setups. Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools. Maintain documentation for common issues, solutions, and configuration guides. Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed. Assist in plugin installations, upgrades, and minor tool customizations. Participate in Atlassian system maintenance and patching activities. Requirements: 2 4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration. Solid understanding of Jira project schemes, workflows, issue types, and permission models. Familiarity with Jira Service Management (JSM) and Confluence administration. Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.). Ability to read and analyze log files (Jira logs, application logs). Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus. Experience with incident management tools and ticketing systems. Familiarity with REST APIs and integration troubleshooting is a bonus. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and prioritize tasks effectively. Team player with a customer-centric mindset. Preferred Qualifications: Atlassian Certified Professional (ACP) certification is a plus. ITIL Foundation or similar certification is desirable. Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law. ",

What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications and technical skills that will lead to success: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Qualification & Experience: Must have bachelor s degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) In order to be successful in this role, we need someone who has: Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals) Experience troubleshooting web application Experience in troubleshooting Java Script Code. Excellent communication skills (verbal and written) Advantageous skills Familiarity with Eclipse IDE would be good. Previous experience in ITSM Implementation Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable. Opportunity Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

JOB SUMMARY Provide direction and strategy, guidance and management relating to effective use of Jabil Manufacturing Engineering systems, procedures, templates and materials/equipment. Manage equipment supplier relationships, B2B agreements, Technology Development etc. Provide exceptional support to Jabil Business Sectors, Business Units, Plants and Workcells. ESSENTIAL DUTIES AND RESPONSIBILITIES Define, develop and implement ME-Ops strategies which contribute to business development and Jabil s strategic directions. Identify creative ways to reduce costs by Equipment Supplier Management, Management of Surplus Equipment and Spares, Identification, Development (when necessary) and Implementation of Optimized processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, and use of Best Practices). Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value. Manage the procurement of department equipment, tools, software etc. Manage Global ME Equipment Suppliers documenting supplier performance relating to cost, delivery, technical support, spare parts etc. Manage Global B2B data for up to date accuracy Manage Global ME Equipment Obsolescence Manage WW Capability Matrix ME input for consistent updating Schedule consistent technology management meetings with suppliers. Develop Global ME procedures for key processes relating to ME responsibilities. Develop Key training tools, documents, procedures for global use by ME s. Develop key process tools for use in Jabil Factories (ie CAMx) Develop Global User Groups for key ME processes Collaborate on the ME technology roadmap Drive continuous improvement of the ME-Ops team through reporting, analysis and consistent management of team performance. Exchange knowledge and documentation with Jabil facilities WW to ensure information is shared throughout the Jabil organization. Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; make customer issues a priority. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy. JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Your Role Job description To support Product care activities as a part of a Technical Support Group team at Atlas Copco GECIA. This role is to provide engineering support to various Atlas Copco product companies. Mission: To support and act as an active team member of the Technical Support Group team for handling Product care activities. You should have very high affinity towards problem solving and providing technical support. You should be very interested and innovative to be able to provide quick and accurate technical solutions. Roles & Responsibilities: Handle product care projects/tasks. Provide technical solutions to handle modification requests from Quality, Methods, Production and Marketing teams. Provide solutions to field problems and to support retrofitting activities. Create or modify concept designs. Create or update technical documents. Handle engineering change management activities like CA/CO and DN. Communicate with overseas teams on a regular basis. Maintain planning and status sheets of product care activities. Estimate amount of efforts required for a task. Attend meetings with cross function teams, arrange & assist tests and arrange prototyping at local product company if needed. Record learnings and help to create training documents To succeed, you will need Bachelor s degree in mechanical engineering with minimum 3-5 years of experience. Should have basic knowledge of Air Compressors and air treatment. Knowledge about Design of Skid packages for compressor would be an added advantage. Knowledge of Sheet metal, Piping design, Flange selection, heavy fabrication. Experience of working on CAD software like Inventor & PLM system Enovia etc. Knowledge of BOM generation, working on ERP system. Knowledge of Ms office tools like Excel, PowerPoint, etc Good written & verbal communication in English is must Skills/ Personality requirements Good communication skills in English. Good in interpersonal skills including self-starter and positive approach. Should be customer focused. Should be a team player with learning attitude. Capable of working under time pressure to respect deadlines Strong technical acumen and application knowledge Excellent organizational skills You are very much result oriented and like to get things done with minimal supervision. In return, we offer you A work culture known for respectful interaction, ethical behaviour, and integrity. Challenging team environment where you can evolve your technical abilities and management skills. Access to Global Job Opportunities as a part of Atlas Copco Group. Opportunities to grow and develop. Potential to see your ideas realized and to make an impact. Last date to apply 17/06/2025 Location Pune

A Snapshot of Your Day Join our dynamic team where you ll take charge of setting up and monitoring data acquisition systems, ensuring seamless and reliable data flow every day. You ll communicate professionally with customers about data export and transmission, maintaining solid relationships. Your role includes managing and enhancing the entire data platform, developing dashboards and digital services like Condition Monitoring and Hotline Support, and providing technical support to colleagues. You ll contribute to the company-wide development of Siemens Energy s data analysis platform by migrating components into a centralized solution, boosting efficiency and scalability. Working collaboratively, you ll optimize rule-based automated condition monitoring systems and coordinate with internal and external partners to streamline data management. Every day, you ll help drive innovation and support Siemens Energy s mission to advance sustainable energy solutions. How You ll Make an Impact You will set up and monitor data acquisition systems to ensure their functionality and reliability. You will communicate professionally with customers regarding data export and transmission processes. You will maintain and develop the data platform to guarantee data availability and optimize existing data transformations. You will create and improve dashboards and digital services, providing technical advice and problem-solving support to colleagues. You will contribute to the development and migration of Siemens Energy s data analysis platform toward a centralized, scalable solution. You will apply and optimize rule-based systems for automated condition monitoring to enhance data analysis efficiency. You will collaborate with internal teams and external partners to ensure streamlined and efficient data management. What You Bring You hold a Master s degree in Data Engineering, Cloud Computing, or an equivalent field, with at least 5 years of relevant professional experience. You have solid experience managing and optimizing ETL pipelines of simple to medium complexity. You are proficient in AWS services, especially Athena, Transfer Family (SFTP), CloudWatch, Lambda, and S3 Buckets within AWS Mosaic. You are skilled in data analysis tools such as Alteryx or similar, and programming languages like Python and SQL. You have experience with rule-based systems for automated condition monitoring. You understand network topologies related to automation, control systems, and cybersecurity. You are familiar with OPC and OPC UA protocols and have experience with control systems like PCS7. You have expertise in setting up and managing data transmission processes. You are a passionate, creative self-starter who enjoys developing and refining solutions with a proactive mentality to lead change and innovation. You have excellent written and spoken English skills. You excel at coordinating partners and managing task packages. You are a solid teammate who thrives in an international environment and embraces working collaboratively. About the Team You will join a forward-thinking team dedicated to advancing Siemens Energy s data management and analysis capabilities. The team focuses on developing innovative digital services and platforms that support sustainable energy solutions. Collaboration and knowledge are key values, enabling the team to deliver scalable and efficient solutions. Working closely with internal customers and external partners, the team plays a vital role in driving digital transformation within the company. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the worlds electricity generation. Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy. Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits All employees are automatically covered under Medical Insurance, including a company-paid family floater cover for employee, spouse, and up to 2 dependent children up to 25 years of age. Siemens Energy offers a Meal Card option as part of the CTC for tax-saving benefits. Flexi Pay empowers employees to customize salary components within defined ranges to optimize tax benefits and enhance net income monthly

We help the world run better Summary As part of the Business Network for Procurement team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications. What youll do The Technical Support Engineer delivers an exceptional customer experience by: Using knowledge of SQL and Java to troubleshoot and resolve issues Focusing on customer service, including frequent, high quality communication Provide direct technical assistance with customers via Service Now[SNOW] Own and manage concurrent cases in a ticketing system Provide ongoing and timely communication to customers regarding the status of their issues Create internal/external content for SAP Ariba s User Community and internal knowledge base Collaborate and develop strong working relationships with cross-functional, global teams Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts All other duties as assigned What you bring Mandatory 0-3 years of experience with one or more of the following: Hands-on experience on SQL Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Troubleshooting and debugging common web-browser issues SSO (Single Sign-on) technologies, particularly SAML Exceptional written and oral communication skills Effectively handle difficult and challenging customer interactions Proven ability to manage multiple tasks or projects with changing priorities Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds Ability to work cross-culturally and think out of the box Prior experience on SAP Ariba application (Preferred) Meet your team We are a team of SMEs who are obsessed with delighting our customers at every turn. To achieve this daily, our team members must possess an unrivaled sense of autonomy, ownership and dedication to help each customer experience measurable ROI. #SolutionSupportEngT2, #SolutionSupportEngT1 Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425936 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 425936 Posted Date: Jun 3, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

This role is currently remote, and the positions core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will be simultaneously answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. What Youll Do: Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships Responding to questions about our services, results and provide additional specialized services upon request Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations. Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution. Conduct and deliver additional projects as assigned by the manager Act as representative/liaison for Client Service to other depts We are looking for : Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors Must be able to analyze a situation and respond quickly in a courteous and professional manner Knowledge of CRM applications SFDC and Jira preferred Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively. Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately Capable of handling a large number of calls and e-mails Self-starter and can see the process through from start to finish An individual who does well under pressure with time-sensitive projects Preferred 3+ Years experience in BPO into Customer Service resolving technical /engineering queries Work location : Mumbai (Hybrid model) Shift hours : US timing (night shift) Joining time needed : 15 days

Technical Support Specialist (Query resolving) - L1/L2 - First Advantage - Mumbai Mumbai, MAHARASHTRA, India Play Video Job Info Why First Advantage Apply This role is currently remote, and the positions core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will be simultaneously answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. What Youll Do: Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships Responding to questions about our services, results and provide additional specialized services upon request Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations. Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution. Conduct and deliver additional projects as assigned by the manager Act as representative/liaison for Client Service to other depts We are looking for : Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors Must be able to analyze a situation and respond quickly in a courteous and professional manner Knowledge of CRM applications SFDC and Jira preferred Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively. Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately Capable of handling a large number of calls and e-mails Self-starter and can see the process through from start to finish An individual who does well under pressure with time-sensitive projects Preferred 3+ Years experience in BPO into Customer Service resolving technical /engineering queries Work location : Mumbai (Hybrid model) Shift hours : US timing (night shift) Joining time needed : 15 days

We help the world run better What youll do Owns and manages concurrent SRs in a ticketing system. Provides solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP applications. Adheres to KPIs, especially responsiveness SLAs and productivity goals. Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Maintains personal broad knowledge of product area and deep component expertise. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations. Collaborates with global support engineers across the product area to drive positive customer outcomes. Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents. Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts All other duties as assigned What you bring Bachelor s or Master s Degree with a technical discipline or a minimum of 1-2 years of experience in Support, Software Development, IT, or Quality Assurance Mandatory 4-10 years of experience with one or more of the following: Positive attitude and passion towards Customer support Knowledge of SAP Ariba Network solution integrating the buyer and suppliers is most preferred Knowledge of SAP Materials Management (SAP MM) and ABAP is most preferred. Experience with one or more of the following: Writing SQL queries Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Analyzing logs based on error codes Reading Java and object-oriented programming Reading JSON (JavaScript Object Notation) XML, including SOAP and HTM Fiddler and/or Soap UI applications Troubleshooting and debugging common web-browsers HTTP and security SSO (Single Sign-on) technologies, particularly SAML Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally At least 4-7 Years working with an enterprise cloud application preferred Desireable Experience in a previous technical support or customer service role Experience working with SAP Supply Chain Collaboration solutions. Experience working on SAP MM module Meet your team As part of the Business Network for Supply Chain, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on Business Network for Supply Chain Collaboration and SAP ERP(MM) system #SolutionSupportEngT2, #SolutionSupportEngT1 Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427065 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427065 Posted Date: Jun 3, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Posting Dates: May 26, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job TitleProduct Support Rep As product support Rep. you will be responsible for providing solution to customer problems in timely manner, and ensure customer loyalty . You will be recognised as the lead in major issue management through network capability and efficiency from a Product Support perspective. You will be accountable for the customer loyalty. Job Duties/Responsibilities may include, but are not limited to: Collaborate with cross functional teams to ensure global product support readiness for key projects/installations. Ensure delivery of network technician training through collaboration with Perkins training team. Customer loyalty through implementation of Perkins NPS survey. Work with direct customers/OEMs to ensure their equipment is supported well. Liaise among distributors, customers and other Caterpillar/Perkins personnel and divisions. Be familiar with the company s processes, systems, and methodologies. Accountable for identification, analysis and resolution of needs and problems in assigned discipline/territory. Perform complex analysis work, identify, and resolve problems that are more strategic in nature. Develop and meet expectations; deliver results, identify, and recommend alternative courses of actions, make timely decisions, and develop greater communication skills. Advise on existing and potential customer service issues and improvement measures (i.e., recommend ways to enhance customer satisfaction through training, customer support agreements, etc). Consult with distributors on process improvement methods and assist with process evaluation. Stay abreast of industry and technology changes and relate those changes to Perkins distribution and customer needs. Manage and resolve all escalated support cases with efficiency and professionalism, ensuring timely communication and resolution. Take ownership of product Quality issues, collaborating closely with product and engineering teams to drive improvement solutions. Oversee product warranty and goodwill cases with accountability, balancing customer satisfaction and company policy. Provide feedback and insights to the product team to support ongoing product enhancements and quality improvements. Posting Dates: June 2, 2025 - June 19, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. JOB DUTIESThis is a staff position which is expected to function as a specialist with respect to a specific technical phase of the planning function and which generally falls within the major areas of planning, tooling, maintenance, plant engineering, releasing, machine shop, assembly, etc. wherever a specific technical assignment may be needed. Work assignments may be specialized in nature but may also be broad based with coordination between other staff personnel to complete a larger project. Develops, analyzes and manages Manufacturing/ Assembly Projects. Assists in developing department capital and expense budgets. Maintains the department capital forecast. Administers the assembly NPI process to ensure that Engineering drawings are released and processed on time for NPI build. Trains new processors and develops training programs for Processors and Assemblers. Engages in creative problem solving to address operational issues includingergonomic/ safety, efficiency improvements, process bottlenecks, quality concerns. Works with internal and external suppliers to develop and manage projects to ensure efficient and cost effective systems and processes to produce quality products. Provides the application, procurement, processing, installation and capability of new heat treat, welding, and / or chemical processes and equipment. Designs, develops and implements the integration of manufacturing systems including factory control software, scheduling techniques, simulation and systems application. Coordinates, plans, monitors and reports the activities associated with the flow analysis, design, financial modeling and implementation of complex manufacturing group technology cells in an assigned area. Provides manufacturing technical support in process control and internal certification. Coordinates the corporate manufacturing and office space utilization and assists in preparation of business proposals for rearrangements or additions or complete new facilities that are being proposed to ensure proper utilization of space. Coordinates the purchase and application of machine tools, controls and related equipment corporate wide to ensure the latest technology is being used to increase efficiency and economy of operations. Designs complex or intricate jigs and fixtures. Adheres to established standards, policies and practices relating to quality, cost reduction, safety, ergonomics, etc. in performing assigned duties. BACKGROUND/EXPERIENCE This position requires thorough knowledge of manufacturing concepts, heat treat operations, etc., gained through acquisition of an appropriate technical or university degree of BE / B.tech (Mechanical) combined with a minimum of 8 year of appropriate manufacturing experience as a Manufacturing Engineer 2, or appropriate equivalent experience. Most possess appropriate language and communication skills. This is intended as a general guide to job duties for this position and is intended for the purpose of establishing the specific salary grade. It is expressly not intended to be a comprehensive list of essential job functions . Posting Dates: February 12, 2025 - February 18, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to applyJoin our Talent Community .

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. : Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. : Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.

Staff Software Engineer India, Bengaluru Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. Java Staff Software Engineer, Azure Integrations Team We are looking for dynamic and collaborative software engineers to join the Azure Integrations team that focuses on integrations with Microsoft's Azure AD Identity Platform (Entra ID, MSGraph, etc). This is a hybrid role based out of our Bangalore office. The Staff Software Engineer Opportunity We are looking for experienced Staff level engineers that are passionate about building large-scale, mission-critical software in a fast-paced agile environment. The ideal candidate will share our passion and pride in the simple elegance and usability of our solution and will join an engineering team that strongly believes in writing secure and high performance code with automated testing and an iterative process to build high-quality next generation enterprise software. What you ll be doing Understand our Azure Integrations codebase and development processJira, Technical Designs, Code Review, Testing, and Deployment. Analyze, refine and shape requirements with product management and other stakeholders by asking the right questions and driving clarity. Provide support and handle incoming bugs and customer reported issues Work with various stakeholders to scope and plan engineering efforts to ensure project and feature launch success. Help drive roadmap activities with the other engineering leads. Design and implement high-performance distributed scalable and fault-tolerant software components. Actively participate and drive code quality improvements in PR reviews for the team Drive the team s performance culture and mentor more junior team members Collaborate across a cross-functional team consisting of QA, Product Management, Technical Support, Documentation, TPM and UX to create an extensible platform. Own features and/or systems and define their long-term health and observability and reliability metrics. What you ll bring to the role 7+ years of software development experience building highly reliable, mission-critical software. Experience working with systems of scale ranging from monolithic applications to microservices. Experience with server-side technologies including caching, asynchronous processing, and multi-threading. We use Java, Spring, Hibernate, Redis. Ability to work effectively with distributed teams and people of various backgrounds Nice to have: experience working with Microsoft s Graph APIs - a RESTful web API that enables access Microsoft Cloud service resources, especially identity APIs experience with modern front end development such as ReactJS Education and Training: B.S., MS, or PhD in Computer Science or related field What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ . Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. 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This survey should take about 5 minutes to complete. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers. Follow Okta Apply