15083 Technical Support Jobs - Page 48

[{"Salary":"30000 - 35000" , "Remote_Job":false , "Posting_Title":"Executive - Marketing Support" , "Is_Locked":false , "City":"Coimbatore South" , "Industry":"Manufacturing" , "Job_Description":" Autoprint is looking for a dynamic and organized Marketing Support Executive with a mechanical background to support our offline marketing activities. This role is ideal for someone with hands-on technical knowledge and a passion for event management and customer engagement. Key Responsibilities: Event Management: Plan, organize, and execute 12 expos per year for Autoprint, ensuring smooth coordination and setup. Roadshow Execution: Conduct 12\u201324 roadshows annually across various regions to showcase machinery and interact with potential customers. Technical & On-Site Support: Provide on-site technical support during events and roadshows, assisting with machine demonstrations and addressing queries. Logistics Coordination: Manage logistics including transportation, equipment handling, vendor coordination, and timely setup.

Objective The purpose of this role is to lead and ensure that the periods sales goals are met and use technical abilities to take action to boost market share or sales goals. The incumbent is responsible for monitor dealers, ensure timely transactions, and manage client accounts. The organizations long-term and short-term goals by taking measures to encourage DCBLs growth and ensure ongoing growth. Key Responsibilities 1. Ensure achievement of sales targets for the period and take measures to increase the market share/sales targets using technical skills. Calculate client quotations and administer client accounts to ensure there are no gaps in transactions. 2. Customer Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements. 3. Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention of the same. 4. Search for new clients who might benefit from company products or services and maximize client potential in designated regions. Develop long-term relationships with clients, through managing and interpreting their requirements. 5. Persuade clients that a product or service best satisfies their needs in terms of quality, price and deliver. Operations Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid the same. 6. Assist colleagues with bids and tenders for new clients from a technical perspective Liaise regularly with other members of the sales team and colleagues from a range of departments. 7. Provide pre-sales technical assistance and product education Work on after-sales support services and provide technical back up as required. Make technical presentations and demonstrate how a product meets client needs. 8. Help in the design of custom-made products Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc. 9. Ensure initiation and sensitization of the employees towards digitization and automation of the processes. 10. Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization. 11. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural Undergo training as required for team s development Update self-knowledge base to cater the organization need Knowledge, Skills and Experience Educational Qualification MBA/PGDM in Sales/Marketing Specific Certification (If required) Experience required for the role Competency required Technical support, troubleshooting, and maintaining products and systems. Problem-solving and Communication skills Time Management and Prioritization Application Management & Digitalization Technical-expertise and Quality focus Adaptability and Learning Agility Self-development and Leadership skills Orient employees to digitization and automation processes. Adopting technology and techniques Learning and updating Customer service orientation

Objective The purpose of this role is to lead and ensure that the periods sales targets are met, and taking initiative to boost market share and sales in the designated regions. The incumbent is responsible for complete sales reports, invoices, and other documents are delivered under his or her direction. The organizations long-term and short-term goals by taking measures to encourage DCBLs growth and ensure ongoing growth. Key Responsibilities 1. Creating sales plans, strategies, and tactics. Customer Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements. 2. Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention. 3. Ensure high level of customer satisfaction by way of timely resolution of the customer grievances. 4. Survey existing and prospective customers at grassroot level within the district to facilitate overall estimation of market size for the business year by the Regional Head Interact and ensure good relations with contractors, using concept selling techniques, highlighting DCBL s quality, prices, and cost of services. 5. Execute weekly plan and map existing territories and identify new territories to maximize sales in the region 6. Develop district-specific local campaigns, marketing plans and other effective techniques to generate product awareness and consequently sales Plan and execute site visits with an aim to create a strong push in the market for the company s products. 7. Utilize CRM for greater visibility, monitoring, performance evaluation and any course correction/ corrective action required 8. Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid 9. Monitor the BTL inventory levels at the dealer shops (Point of purchase / sale, promotional items such as danglers, posters etc.) and report the same to the Marketing team as per timelines / plan so that the same could be arranged / procured 10. Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc Handling customer complaints or inquiries. 11. Generate new leads periodically and ensure regular pitching to them on the existing as well as upcoming products 12. Ensure initiation and sensitization of the employees towards digitization and automation of the processes 13. Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization. 14. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural Undergo training as required for team s development Update self-knowledge base to cater the organization need Knowledge, Skills and Experience Educational Qualification MBA/PGDM in Sales/Marketing Specific Certification (If required) Experience required for the role Competency required Plan and execute site visits to increase product awareness and lead to sales. CRM to improve visibility, monitoring, performance evaluation Adopting new technologies and techniques to increase sales. Dealing with client inquiries or grievances Sales Intelligence, Planning and Forecasting Advanced Business Analytics Team development and Leadership skills outstanding sales and negotiation abilities Good planning and organizational skills Sales and Product Knowledge Sales Channel Management Territory Management Self-Motivation and Initiative Analytical and Problem-Solving Abilities Goal-Oriented and Time Management

Job title : Congress Excellence Lead Medical Affairs Hiring Manager: Team Lead Medical Affairs Location: Hyderabad, India % of travel expected: Travel required as per business need Job type: Permanent and Full time About the job Our Team: Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . SBO strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. Main responsibilities: The Congress Excellence Lead will coordinate cross-franchise planning and organization of Scientific communication and engagement activities with a focus on International Congresses, facilitate cross-GBU collaboration and provide project management expertise and support. Work closely with Scientific Communication Leads within Vaccines Global Medical team to support Global Franchise Medical teams to design their Stakeholder Engagement Journey, including, the pre-work to link global medical objectives with planned activities and metrics. Support global medical teams in selecting and using technology solutions to assess the impact of scientific communication and engagement, serve as a subject-matter expert for the implementation and training for such technology solutions. Coordinate receiving analytics from SBO Analytics teams, in line with pre-defined metrics The Congress Excellence Lead will set and continuously improve the operational aspects of the cross-franchise coordination, monitor timelines, to ensure the projects move to the next step in a timely manner, follow-up on key milestones and project metrics. The global medical franchises will remain responsible and accountable for the Congress medical activities. When required, provide on-site meeting management, such as technical support for hybrid and virtual meetings. People : (1) Seek alignment with team members and key stakeholders to ensure timely and quick transition between every planning step in line with approved processes and corresponding SOPs. (2) Support team initiatives and objectives, identify and recommend process improvements and other value-added initiatives Performance : (1) Effective and efficient management of International Congresses to complete projects on time and, where applicable, on budget. (2) Effective management of multiple International Congresses in parallel. Process : (1) Develop strong understanding of the ways of working for International Congresses and associated deliverables meeting stakeholder expectations. (2) Drive effective collaboration with stakeholders to understand their requirements and to propose solutions in-line with their expectations. (3) Responsible for project planning, executing and closure on time and according to plan within the requested quality specifications. (4) Use best practices and knowledge of internal or external business practices and corresponding SOPs to improve the project processes. (5) Use broad knowledge of project management techniques and methods, and discernment to decide the most appropriate techniques and methods for each project. (6) Support contract management with the establishment of contract with internal and external vendors. (7) Drive project governance meetings with various stakeholders, vendors, logistics and digital team etc. and execute effective coordination to track and monitor the progress of the projects. (8) Organizes logistical solutions according to needs. Proactive: Congress Excellence Lead deals all the projects timely basis with proactive in nature rather than reactive basis. He/she should be able to guide MDs on processes, timelines, and corrective measures steps to consider avoiding fall into any non-compliance activities. Proactive: Congress Excellence Lead deals all the projects timely basis with proactive in nature rather than reactive basis. He/she should be able to guide MDs on processes, timelines, and corrective measures steps to consider avoiding fall into any non-compliance activities. About you Experience : 9+ years of relevant experience with projects, medical events, vendor management and understanding of congress management within pharmaceutical industry . Soft skills : Strong interpersonal and negotiation skills, comfortable with ambiguity, proven ability to work transversally across departments and functions, flexible, proactive, polite. Technical skills : MS office (including Teams, SharePoint), Veeva project management tools such as Smartsheet, MS Project is a plus. Education : Postgraduate in a scientific/Pharma discipline. Project Management certification is preferred. Languages : Advanced English language (spoken and written)

This role is responsible for providing technical support for all computer systems and associated equipment at the Client Location. The role will also provide end user support and troubleshooting to permanent staff as well as visitors. The role will ensure that all incidents are analysed, resolved, and reported back within the promised timeframes. The role will involve: Develop service strategy to mitigate software, hardware, and networking issues. Evaluate trade-offs between issues using value, impact, and risk criteria. Accept assigned issues and requests via tracking tool and other methods to ensure all incidents are resolved against SLAs. Ensure logging of all requests via ITSM tool Identify and troubleshoot all issues within the customer desktop computing environment (incl VPN, AD, email, hardware issues) by working with the end user to help them understand the issue and avoid similar issues in future. Use Remote Access Tools to assist with the resolution of issues (troubleshooting, applying patches, installing drivers etc) Co-ordinate in-warranty desktop repairs with vendors as well as perform best effort fix of out-of-warranty equipment. Follow company incident management, request management, problem management and change management procedures. Assess the need to implement performance upgrades for all computing equipment. Collaborate with LAN Technicians and Network Administrators to resolve networking issues. Provide verbal and written support to customers as well as keeping them abreast of issue status. Accept and manage computing stock as well as configuration before being loaned out to users. Installation of all Head Office hardware, software and peripherals Perform all PC equipment moves, additions and changes. Create and modify Active Directory and email accounts. Follow escalation procedures for issues where appropriate. Provide support for afterhours on-call and critical issue handling. Maintain knowledge of Business Continuity /Disaster Recovery plans and respond accordingly. Undertake ad-hoc project work. Keep abreast of technological change and current events. Proactively learn and train other staff members on new product and service technologies Demonstrate out of box thinking to resolve issues and escalate approval to ensure that VIP issues are resolved asap not caught up in process / red tape. Required skills and experience. Exceptional customer service mindset Exceptional written and verbal communication skills Exceptional interpersonal skills with the ability to change approach and communication style depending on various seniority levels and cultures. Ability to communicate complex issues in a very simple way. Ability to analyse, prioritise and problem solve in a highly pressurized environment. Flexible approach to working hours and travel. Experience using helpdesk ticketing software. Keen eye for detail Exceptional IT literacy skills Active Directory experience Hands-on trouble shooting experience. Personal qualities Analytical Promotes company values to others and supports values in daily activities and decisions. Results driven to focus contribution on activities which meet company goals and deliver the greatest value. Ability to critique and improve activities through continuous improvement and innovation. Ability to demonstrate exceptional customer service. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We re looking for a Hosting Linux Engineer to join our ever-evolving ICS - Hosting team and help us unleash the potential of every business. What you ll own as - Hosting Linux Engineer A Hosting Linux Engineer is responsible for designing, implementing, and maintaining Linux systems and infrastructure within an organization. This includes installing and configuring Linux servers, managing user accounts, monitoring system performance, troubleshooting issues, and ensuring system security. Proficiency in Linux operating systems: A strong understanding of Linux distributions such as CentOS, Ubuntu, and Red Hat Enterprise Linux is essential for a Linux engineer. Knowledge of command-line utilities, file systems, networking, and security features is also important. Scripting and automation: Experience with scripting languages such as Bash, Python, or Perl is crucial for automating tasks and managing system configurations efficiently. System administration: Hands-on experience in system administration tasks such as installing, configuring, and maintaining servers, as well as managing user accounts, permissions, and system resources. Networking skills: Knowledge of networking protocols, services, and troubleshooting techniques is important for setting up and configuring network services on Linux systems. Security expertise: Understanding of security best practices, such as firewalls, encryption, access controls, and vulnerability management, is essential for securing Linux systems and protecting against cyber threats. Problem-solving skills: Strong analytical and problem-solving skills are necessary for diagnosing and resolving system issues efficiently. Communication skills: Effective communication skills, both verbal and written, are important for collaborating with team members, documenting system configurations, and providing technical support to end users. What you bring Overall, a combination of technical skills, hands-on experience, and industry certifications that will prepare you and Worldpay for success in the Future. About the team Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year. Being part of the 200 strong Infrastructure Services organization, you ll help to engineer and deliver the core infrastructure services that power our payments platform. We re responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centres and public cloud. We are looking for talented individuals to join the Infrastructure Services organisation; you ll be a self-starter, possess an analytical mindset and be a change agent. What makes a Worldpayer What makes a Worldpayer? It s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we re determined, always staying open and winning and failing as one. LinkedIn # (#LI- Susmita Tripathy)

Date Posted: 2025-07-13 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad 500004, India Executive Engineer Roles and responsibilities Be fully conversant and complain with Otis EH&S policies Follow safety procedures as per OSS (Otis Safety Standards) based on training and certification processes Ensure adherence to ethics guidelines Portraying right skills to understand layout drawings, FIM and other product wiring diagrams and procedures As an FED Eng he must do full adjustment / commissioning of elevators and escalators, as per FIM within allocated timeline. This includes high speed gearless units and escalators / travellators, managing other test engineers on multi-unit sites to ensure safe and efficient testing and commissioning. Providing technical support on site to other test engineers with a view to up-skilling all test engineers, auditing test and EN81 (compliance) handover paperwork Undertaking client liaison during the testing of large multi-unit sites and attend commissioning meetings if required. from New Equipment to Service and supporting service on technical issues on site during the Quality Operating Period and on an ad-hoc basis. Trouble shooting of electrical / mechanical fault in elevators. Otis Safety Audit (OSA). Need to report on-site field turn backs at product level. Ensure 100% on-time delivery to customer as agreed. Ensure all internal customer complaints are addressed and acknowledged. OFAR audit to be conducted. Product training to be provided to the field technical staff. Attending repeated & Worst unit s complaints. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here . .

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @ Zones, and LinkedIn and Facebook. Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you ll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLAs. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP s / KB s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift. What you will bring to the team: Experience 0- 0.6 months in IT Support Education Bsc (IT, Computer) or B.Tech / BE, BCA, M.Tech , MCA, Msc (Computer) Reporting Team Lead Zones offers a comprehensive Benefits package. While we re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job its an exciting career immersed in an inventive, collaborative culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Objective The purpose of this role is to lead and ensure that the periods sales targets are met, and taking initiative to boost market share and sales in the designated regions. The incumbent is responsible for complete sales reports, invoices, and other documents are delivered under his or her direction. The organizations long-term and short-term goals by taking measures to encourage DCBLs growth and ensure ongoing growth. Key Responsibilities 1. Creating sales plans, strategies, and tactics. Customer Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements. 2. Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention. 3. Ensure high level of customer satisfaction by way of timely resolution of the customer grievances. 4. Survey existing and prospective customers at grassroot level within the district to facilitate overall estimation of market size for the business year by the Regional Head Interact and ensure good relations with contractors, using concept selling techniques, highlighting DCBL s quality, prices, and cost of services. 5. Execute weekly plan and map existing territories and identify new territories to maximize sales in the region 6. Develop district-specific local campaigns, marketing plans and other effective techniques to generate product awareness and consequently sales Plan and execute site visits with an aim to create a strong push in the market for the company s products. 7. Utilize CRM for greater visibility, monitoring, performance evaluation and any course correction/ corrective action required 8. Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid 9. Monitor the BTL inventory levels at the dealer shops (Point of purchase / sale, promotional items such as danglers, posters etc.) and report the same to the Marketing team as per timelines / plan so that the same could be arranged / procured 10. Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc Handling customer complaints or inquiries. 11. Generate new leads periodically and ensure regular pitching to them on the existing as well as upcoming products 12. Ensure initiation and sensitization of the employees towards digitization and automation of the processes 13. Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization. 14. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural Undergo training as required for team s development Update self-knowledge base to cater the organization need Knowledge, Skills and Experience Educational Qualification MBA/PGDM in Sales/Marketing Specific Certification (If required) Experience required for the role Competency required Plan and execute site visits to increase product awareness and lead to sales. CRM to improve visibility, monitoring, performance evaluation Adopting new technologies and techniques to increase sales. Dealing with client inquiries or grievances Sales Intelligence, Planning and Forecasting Advanced Business Analytics Team development and Leadership skills outstanding sales and negotiation abilities Good planning and organizational skills Sales and Product Knowledge Sales Channel Management Territory Management Self-Motivation and Initiative Analytical and Problem-Solving Abilities Goal-Oriented and Time Management

Objective The purpose of this role is to lead and ensure that the periods sales goals are met and use technical abilities to take action to boost market share or sales goals. The incumbent is responsible for monitor dealers, ensure timely transactions, and manage client accounts. The organizations long-term and short-term goals by taking measures to encourage DCBLs growth and ensure ongoing growth. Key Responsibilities 1. Ensure achievement of sales targets for the period and take measures to increase the market share/sales targets using technical skills. Calculate client quotations and administer client accounts to ensure there are no gaps in transactions. 2. Customer Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements. 3. Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention of the same. 4. Search for new clients who might benefit from company products or services and maximize client potential in designated regions. Develop long-term relationships with clients, through managing and interpreting their requirements. 5. Persuade clients that a product or service best satisfies their needs in terms of quality, price and deliver. Operations Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid the same. 6. Assist colleagues with bids and tenders for new clients from a technical perspective Liaise regularly with other members of the sales team and colleagues from a range of departments. 7. Provide pre-sales technical assistance and product education Work on after-sales support services and provide technical back up as required. Make technical presentations and demonstrate how a product meets client needs. 8. Help in the design of custom-made products Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc. 9. Ensure initiation and sensitization of the employees towards digitization and automation of the processes. 10. Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization. 11. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural Undergo training as required for team s development Update self-knowledge base to cater the organization need Knowledge, Skills and Experience Educational Qualification MBA/PGDM in Sales/Marketing Specific Certification (If required) Experience required for the role Competency required Technical support, troubleshooting, and maintaining products and systems. Problem-solving and Communication skills Time Management and Prioritization Application Management & Digitalization Technical-expertise and Quality focus Adaptability and Learning Agility Self-development and Leadership skills Orient employees to digitization and automation processes. Adopting technology and techniques Learning and updating Customer service orientation

AtkinsR alis GTC (Global Technology Centre) is hiring an ALLPLAN Admin Technical Manager to support the delivery of complex, multidisciplinary designs within the Nuclear, Industrial, Infrastructure sectors. In this leadership role, you will oversee a team of designers, provide technical direction and manage cross-discipline design coordination. This key post will be based out of Bangalore / Gurgaon where we have thriving AtkinsR alis offices, which serve all AtkinsR alis regions across the world. Our portfolio of work continues to grow, and we will offer a challenging and rewarding opportunity to apply knowledge, experience and problem-solving skills. Responsibilities: Install, configure, and maintain ALLPLAN software across user workstations and servers. Manage user access, profiles, and licensing through Nemetscheck Account or network license manager. Set up and maintain ALLPLAN templates, including styles, label sets, and drawing settings. Coordinate with CAD/BIM managers for project standards and templates. Develop and enforce ISO 19650 standards to ensure seamless and consistent BIM workflow across projects. Create and manage ALLPLAN profiles, Asset management attributes. Configure and maintain user management in multi-user models. Support integration with CDE Environments like Projectwise, BIMplus for cloud-based collaboration. Coordinate with IT for software deployment and system compatibility. Monitor software performance and troubleshoot technical issues. Apply updates, patches, and service packs to keep ALLPLAN current and stable. Train users on ALLPLAN tools and workflows, including best practices. Provide technical support and resolve user issues promptly. Assist in the setup of Project coordinates, Site coordinate systems. Ensure compliance with local and national CAD/BIM standards (e.g., PPBIM, MINnD, NCS, DOT). Automate repetitive tasks using #pythonparts or .NET APIs. Coordinate with project managers and engineers to align CAD/BIM workflows with project goals. Maintain documentation for ALLPLAN configurations and standards. Support and develop interoperability workflows between ALLPLAN and Other tools. Required skills and experience: Good communication skills in English. Engineering Graduate or Engineering Diploma with experience between 10+ Years mainly for Nuclear structures, Industrial structures and multidisciplinary of medium and large size. ALLPLAN Experience in preparation of Reinforced concrete (In-situ /Precast), Reinforcement detailing with BBS and Structural steel models. Preparation of reports such as feasibility studies, method statements, specifications, approval documents, design reports, schedules, construction drawings and bills of quantities. Experience in planning, costing and monitoring delivery of work packages within budget and program and a working knowledge of the management of project finances by use of the change control process. Highly IT literate, excellent command of standard Microsoft office software, knowledge of IT infrastructure and hardware. Excellent skills in Microsoft Word and Microsoft Excel. Desirable skills and Experience Proficient in ALLPLAN and related design tools, with the ability to manage and integrate federated BIM models across disciplines such as Architecture, Structure, MEP, External Roads and Network utilities. Knowledge of Frances RCC-CW 2018 standards is considered an added advantage. Experienced in setting up and managing clash detection workflows within the ALLPLAN models and BIM Federated models. Skilled in using Autodesk Navisworks and Newforma Konekt (previously BIM Track) for clash analysis, issue tracking, redlining, viewpoint management, and generating coordination reports. Involvement in QA/QC processes for model validation and compliance with AtkinsR alis quality systems and standards. Capable of managing large-scale Federated models, ensuring coordination across multiple design teams and disciplines. Hands-on experience with BIM workflows in working on large-scale infrastructure or complex building projects. Familiar with ALLPLAN Visual Scripting to automate the tasks and enhance design efficiency. Well-versed in Common Data Environment (CDE) platforms, including Autodesk Construction Cloud, Bentley ProjectWise, BIMPlus for collaborative project delivery and centralized data management. Required attributes High performing ability to work and integrate into multi-disciplinary teams and work independently. Ensuring your work is to the highest appropriate standards and in compliance with AtkinsR alis quality systems and standards. Energetic and enthusiastic, with the desire to take on extra responsibilities and constantly upskilling team and oneself. Excellent written and spoken English communication within a business environment. Ability to exercise initiative, take ownership of project issues and work independently with excellent time management skills. You will demonstrate a high level of commitment, flexibility and be eager to accept responsibility and learn new skills, whilst always exercising an active interest in helping to solve technical problems faced by any member of the team. You will act with integrity and professionalism, gaining the trust of colleagues and setting an example to junior staff. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Contingent Worker Job Type Loan of Personnel

Minimum Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, Business Administration or related field or equivalent experience relevant to functional area. 8+ years experience in a technical project or program management role Understanding of SDLC and modern application development with web services A proven ability to think broadly and strategically Superior written communication skills Judgement, maturity, negotiation/influence skills, analytical skills and leadership skills Must be comfortable working with large amounts of data Preferred Qualifications: Experience handling software and/or hardware development Experience leading cloud development projects Experience in enterprise cloud solutions (Azure, AWS, Etc.) Responsibilities Key Responsibilities: Drive effective teamwork, communication, collaboration and commitment across Engineering, Product Management, Operations, Support, and other key stakeholders of the OCI Console. Help define and deliver sophisticated programs with competing priorities by influencing roadmaps and priorities of key stakeholders. Work with cross-functional teams to establish and maintain our roadmap, setting appropriate expectations and ensuring our product and services meet our high operational excellence standards Drive execution for on-time, on-scope delivery of user and developer facing features. Ensure high standards and consistency for the Oracle customer experience. Recommend process improvements and serve as an escalation point for all issues and questions associated with a project. Ensure that resource requirements needed to support a particular project are in place. Provide ongoing written and verbal release status updates to senior leadership. Demonstrate flexibility and resilience in response to changing or ambiguous situations, advising changes through appropriate review and approval mechanisms. Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Job Description: Job Title: Engineer, Sanctions & Embargo Screening, AS Location: Pune, India Role Description We are looking for an experienced Engineer for Sanctions & Embargo screening squad. This position is with Corporate Bank - Transaction Surveillance Technology area. Transaction Surveillance Technology is an integral part of Cash Management and has been established as a first line of defence function to build appropriate controls to ensure regulatory compliance. The Sanctions and Embargo screening is a service within Transaction Surveillance, which provides near real-time, automated screening of transactions to ensure Anti Financial Crime compliance of the Deutsche Bank group and its various businesses. To strengthen our development team, we are looking for Software Engineers who can design, develop, and implement innovative solutions to achieve our goal. As a Software Developer / Engineer, you will design and develop application code for business issues, implement technical solutions and configure applications in different environments. To meet business needs, you actively participate in the design and architecture of the application or its components, explore and propose appropriate technologies, support the reusability of existing components, and help create frameworks. Deutsche Bank s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Understanding of initial requirement documents, Functional Requirement Document (FRD) and preparation of the Technical Specifications or the design artifacts. Design and development of components to assist in the real-time transaction screening process. Manage the application maintenance and implementation of planned engineering changes according to agile principles / processes. Ensuring timely completion & delivery of project and extending pre and post production release support activities. Provide Level-3 technical support as part of reliability engineering team in line with DevOps culture. Contribute in toil reduction from production and improve automation. Implementation and compliance with bank policies (naming conventions, encryption, security settings, capacity, availability, and other non-functional requirements). Code reviews based on the four-eye principle as well as problem and root cause analysis. Apart from daily development activities, it is also expected that you contribute on following: Review and take in of vendor deliverables / packages Integration of the above with DB infrastructure Presentation for technical as well as business audience in demo sessions Technical support for functional as well as performance testing. Your skills and experience Bachelor of Science/Engineering degree from an accredited college or university with a concentration in Computer-Science or Software Engineering (or equivalent Total 7+ years of experience in IT industry with exposure to software development Strong analytical and problem-solving skills (analyzes the technical defect, identify the root-cause, and provide workaround/permanent solution) Must have skills Programming: Java8 onwards, REST, APIs, JSON,, Spring Framework, Spring boot, Junit, Mockito Query/Scripting: SQL Middleware: JMS Tools: Jira, Confluence, Git, Maven, Artifactory , Jenkins, CI/CD Nice to have skills Dev Ops: Jenkins, Github Middleware: IBM MQ, Kafka Container: OpenShift, Kubernetes, AWS/GCP/Azure or any cloud platform SDLC knowledge How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

[{"Posting_Title":"Senior Technical Analyst" , "Is_Locked":false , "City":"Ahmedabad" , "Industry":"IT Services","Job_Description":" Job Purpose: Bridging the gap between business needs and technical solutions, driving the analysis, design, and implementation of our complex FinTech products. A proactive individual who can understand intricate financial processes, translate them into detailed technical requirements, and support development teams through the entire software development lifecycle. Who You Are: 7+ years of progressive experience as a Technical Analyst, System Analyst, or Business Analyst with a strong technical emphasis, specifically in the software development domain. 4+ years of direct experience working within the FinTech or Financial Services industry in India (e.g., Banks, NBFCs, Payment Companies, Brokerages, Insurance Tech). Proven experience in eliciting, analysing, and documenting complex technical and functional requirements for software applications. Familiarity with various software development methodologies, particularly Agile (Scrum/Kanban). Experience with SQL for data analysis and querying databases (e.g., MySQL, PostgreSQL, Oracle, MS SQL Server). Basic understanding of at least one major programming language (e.g., Java, Python, .NET/C#) to comprehend technical discussions and code structure. Hands-on experience with API specifications (REST, SOAP) and understanding of microservices architecture. Experience with project management and collaboration tools (e.g., Jira, Confluence, Azure DevOps). Key Responsibilities: 1. Requirements Elicitation & Analysis: Collaborate extensively with business stakeholders, product managers, and end-users to understand, elicit, and document complex business requirements for new features, enhancements, and products within the FinTech domain. Conduct in-depth analysis of existing systems and processes to identify gaps, opportunities for improvement, and potential technical challenges. Translate high-level business requirements into detailed, unambiguous, and testable functional and non-functional specifications, user stories, and use cases. Facilitate workshops, interviews, and brainstorming sessions to gather comprehensive information. 2. Technical Solutioning & Design Support: Work closely with architects and development teams (e.g., Java, .NET, Python, etc., depending on your stack) to technically analyze requirements and define viable, scalable, and robust technical solutions. Create detailed technical specification documents, data flow diagrams, system diagrams, and sequence diagrams to illustrate system behaviour and integration points. Identify and define APIs, data structures, and integration patterns required for seamless system interoperability. Propose technical approaches and solutions that align with architectural guidelines, performance, security (especially critical in FinTech), and scalability requirements. Participate in design reviews and provide technical insights to ensure alignment between business needs and technical implementation. 3. FinTech Domain Expertise: Apply deep knowledge of core FinTech concepts and processes, such as: Payment Gateways, Core Banking Systems, Digital Wallets, Lending Platform, Financial Data Analytics, KYC/AML Compliance, Fraud Detection, Remittances for finance, Capital Markets, etc. Understand regulatory requirements and compliance standards pertinent to the Indian financial market (e.g., RBI guidelines, SEBI regulations) and incorporate them into technical specifications. Stay updated with the latest trends, technologies, and competitive landscape within the global and Indian FinTech sector. 4. SDLC Support & Quality Assurance: Act as a liaison between business and technical teams throughout the SDLC. Support development teams during implementation by clarifying requirements and resolving technical queries. Collaborate with QA teams to define test scenarios, develop test cases, and validate that implemented solutions meet specified requirements and quality standards. Assist in user acceptance testing (UAT) and provide technical support during production deployments. Analyse production issues, identify root causes, and work with development teams for timely resolution. What Will Excite Us: Exceptional analytical and problem-solving skills with a keen eye for detail. Strong technical aptitude and ability to quickly grasp new technologies and complex systems. Excellent written and verbal communication skills in English, with the ability to articulate complex technical concepts to non-technical stakeholders and vice-versa. Strong interpersonal skills, with the ability to build rapport and work effectively with cross-functional teams. Proficiency in creating flowcharts, process maps, and various UML diagrams (Use Case, Sequence, Activity). Proactive, self-motivated, and able to work independently as well as part of a team.

Explain complex technologies in simple terms to clients, peers, and management Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company Identifying appropriate cloud services to support applications on the cloud Define and document best practices and strategies regarding application deployment in cloud and its maintenance Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies Ensure cloud environments are in accordance with company security guidelines Orchestrating and automating cloud-based platforms throughout the company Analyze the usage of cloud services and implementing cost-saving strategies Analyze cloud hosted application performance, uptime, scalability and \u00A0maintaining high standards for code quality and thoughtful design Stay current with industry trends, making recommendations as needed to help the organization innovate and excel. Working with Cloud Transformation team to build migration strategies for various migration use cases.\u00A0 \u00A0 Qualification & Experience \u00A0 Having a basic understanding or exposure to AI tools would be a plus. \u00A0 Expert in Cloud networking. Expertise in connectivity with cloud and On prem data centres. Expert in Global routing, DNS and Network Segregation capabilities At least 10+ Years\u2019 Experience in IT /Cloud Infrastructure (Architect. /SME /Lead) 5+ Years\u2019 Experience in (Cloud Technologies) AWS Certified Solution Architect - Associate Azure Certified CKA \u2013 Good to have \u00A0 Strong experience in working with Azure and AWS cloud services Strong experience in working with EKS and AKS Strong experience in working with Cloud monitoring, logging, resource management and cost controls\u00A0 Cloud Database experience, including knowledge of SQL and NoSQL, and related data stores such as Postgres. Strong awareness of networking concept including best practices for Cloud connectivity, TCP/IP, DNS, SMTP, HTTP and distributed networks. Strong understanding & experience in setting-up highly resilient Application\u00A0 Strong understanding & experience on DR design and setup Strong awareness of cloud security concepts and services Strong awareness of various cloud Migration phases and 6R migration approaches Good analytics skill to Identifying potential bottlenecks in applications\u2019 performance Maintaining data integrity by implementing proper access control for cloud services Functional / Domain (e.g. Underwriting, Claims Mgmt.) \u00A0 Understanding and experience with the all the pillars of a well-architected framework Experience in IT Infrastructure Automation and Infrastructure as Code e.g. ANSIBLE, TERRAFORM etc., Knowledge on technology trends and best practices Experience in the use of Architectural Design Software \u2013 MS Visio, ArchiMate etc., Experience in working in a highly diverse, multi-national, multi-cultural environment Main tasks (any special / short term tasks that are occasional) At the direction of lead architects, develop and implement technical efforts to design, build, and deploy cloud applications, including large-scale data processing, computationally intensive statistical modeling, and advanced analytics Participate in all aspects of the software development lifecycle for cloud solutions, including planning, requirements, development, testing, and quality assurance Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity Serves as technology expert on delivering Technical support service Works on all stages of the product life cycle from requirements through design, implementation, and into support. Helps client set the companys strategic technology direction based on experience and real-time input from users. Evaluates technologies to determine strengths and weaknesses in architecture, implementation, and suitability. Makes recommendations consistent with the vision of the business area/enterprise

The engineer role is to support external data transmission, operations, scheduling and middleware transmission. Experience in Windows and Linux environments and knowledge of Informatica MFT & Data Exchange tools. Should be able to handle day to day customer transmission and Informatica MFT/DX activities. Design and implement complex integration solutions through collaboration with engineers, application teams and operations team across the global enterprise Provide technical support to application developers when required. This includes promoting use of best practices, ensuring standardization across applications and trouble shooting Able to create new setups and support existing transmissions Able to diagnose and troubleshoot transmission and connection issues Experience in Windows administration and good to have expertise in IBM workload scheduler Hands on experience in tools like IIS, Informatica MFT & DX console, Splunk and IBM workload scheduler Responsibilities also include planning, engineering, and implementation of new transmissions as well as migration of setups The role will participate in the evaluation and recommendation of new products and technologies The role will also represent the domain in relevant automation and value innovation efforts Technical leadership, ability to think strategically and effectively communicate solutions to a variety of stake holders Able to debug production issues by analyzing the logs directly and using tools like Splunk. Learn new technologies based on demand and help team members by coaching and assisting Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively Knowledge, Skills and Abilities Education Bachelors degree in computer science, Information Systems, or related field Experience 7+ years of total experience and at least 4+ years of experience in designing and implementation of complex integration solutions through collaboration with engineers, application and operations team Create new setups and support existing transmissions Experience in tools like IIS, Informatica MFT & DX console, Splunk and IBM workload scheduler SSH/SSL/Tectia Microsoft IIS IBM Connect:Direct IBM Sterling Informatica MFT Operating System Knowledge (Linux/Windows/AIX) Troubleshooting Azure Dev Ops Pipeline Knowledge Mainframe z/OS Knowledge Open Shift and Kube Enterprise Scheduling Knowledge (Maestro) Good to Have : Python and/or Powershell Agile SAFe for Teams Ansible (Automation) Elastic Other Requirements (licenses, certifications, specialized training if required) Working Relationships Internal Contacts (and purpose of relationship): MetLife internal partners External Contacts (and purpose of relationship) If Applicable MetLife external partners

Senior Associate - Technical Support Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 08-Aug-2025 About the role Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives - To Probe, Triage and Dispatch Jobs for the Stores - Allocate the right man with the right skill at the right time - Responds with appropriate levels of urgency to situations that require quick response or turnaround You will need Basic MS Office - Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engg. graduate) with 2+ years of experience in Technical Support Numeracy Skills Active Listening English Speaking, Reading and Writing Planning & Organising About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

Driving Improvements for NVA reduction by Process change/ Method improvement using methodologies such as VSM Measurement of productivity and driving productivity improvement projects at all WH & CFA locations Workout of manpower requirement for all WH & CFA locations Work as a catalyst for Change management system Driving Cost reduction project & its implementation at all WH Layout planning and its execution for WH & CFA Working on Debottlenecking projects Process flow improvement leading to lead time reduction by utilizing VSM techniques. Capex Budget Planning, Utilization and project implementation for all W/H Revenue Budget planning, monitoring & execution for all W/H Driving PDCA approach and Technical support to all SBU Kaizen team to improve P,Q,C,D,S,M Parameters Awareness about Manufacturing/Process excellence assessment Involvement in Kaizen & 5S Implementation To do Work measurement by using different kind of measurement tools like time study, sample study & MOST Support for Implementation of IMS & other management initiatives. Support to Project team for Asset management Systems/ SAP knowledge: Creating PR in system Preferred Industries Education Qualification Bachelor of Engineering/ BTECH - Should be an Industrial Engineer General Experience 15 + years of relevant work experience Critical Experience Skill Set: Functional Competency 1. Driving Innovation Cultural at plant level and identify projects. 2. Implementation of TPM-Pillers JH, PM & KK at plant 3. Familiar with Ergonomics tools & able to to do improvement to eliminate/Reduce fatigue level of work station 4. Knowledge about VSM (Value stream Mapping) 5. Work measurement Techniques (MOST) etc Leadership Competency 1. Customer Focus :- Fulfillment of operation requirement thru improvement projects 2. Innovation led transformation- Driving Improving productivity & cost reduction, 3. Result Orientation with execution excellence 4. Leveraging Human Capital Team building thru training and working in different level of CFT s

Your role Platform Support - L1 Service Request Mission The Platform Support Team fulfills several critical responsibilities within the organization in support of the ServiceNow program. This role focuses on supporting the customers via prompt creation, modification, and troubleshooting Service Requests. Enhancing user satisfaction through timely and accurate resolution of requests. Job description The main responsibilities are: Help/Enquiry/Functionality issues/Troubleshooting Respond to and resolve user questions related to service requests and platform functionality. Provide L1 support for form behaviour, request errors, and basic catalog usage issues. Log, document, and track user interactions and solutions accurately. Maintenance of Service Requests Manage lifecycle activities for Service Requests creation, updates, and closure. Review incoming service requests for completeness and appropriate categorization. Follow up with users and fulfillment teams to ensure timely SLA-based closures. Service Catalog Creation/Updates Assist with Service Catalog item updates, including form field tweaks and option adjustments. Test changes to catalog items and confirm expected results in collaboration with L2/L3 or functional teams. Help maintain catalog metadata consistency and version control. Workflow & Flow Designer Maintenance Perform approved minor modifications to workflows or flow designer logic for catalog items. Identify logic or routing issues in simple flows and escalate when needed. Maintain logs of changes and configuration history. To succeed, you will need Skills & Experience Requirement 0 2 years of platform/application support, service desk, or L1 technical support. Understanding of platform automation and data handling is a plus. Familiarity with request fulfillment processes, catalog forms, and ticketing systems Familiarity with Excel, CSV formats, and bulk data operations. Educational requirements Minimum bachelor s degree in Computer Science, IT, or related field. ServiceNow Foundations (Required) ServiceNow System Administration (Recommended) ITIL Foundation certification preferred Personality requirements Strong willingness to help and serve users Good communication and customer service mindset Analytical thinking and a solution-oriented approach Listening and Problem-solving mindset Ability to learn and work with structured service management practices In return, we offer Choose your career with us Drive your Career, Explore Opportunities, Realize your Passion . . . We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best-in-class service to our customers around the globe. That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive benefits programs. Start your journey today! Job location Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our organization in Pune. Contact information Talent Acquisition Team: Shreya Pore Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

This role provides advanced professional input to complex Application Development assignments/projects. They devise and modify procedures to solve highly complex problems considering computer equipment capacity and limitations, operating time, and the form of desired results. In this role, you can expect to design, code, test and debug within programs. This position may perform systems analysis functions and support and provide direction to more junior professionals. This role has high levels of autonomy, only requiring expert level technical support from others. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Application Development. The Evernorth Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions. This includes technology business direction but also recruiting and mentoring employees and influencing the selection of and relationships with vendor resources to ultimately build and contribute within a world-class Delivery Vertical. This is a hands-on position with visibility to the highest levels of Evernorth management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques. Roles & Responsibilities - Participates in troubleshooting and problem resolution. - Aligns engineering solutions with the Technology strategy and supports the application requirements. - Plans and implements procedures to maximize engineering and operating efficiency for application integration technologies. - Takes accountability for the technology assets owned by the team. - Provides leadership to the team to achieve the following objectives: - Design, configuration, implementation of middleware products and application design / development within the supported technologies and products. - Proactive monitoring and management design of supported assets assuring performance, availability, security, and capacity. - Maximize the efficiency (operational, performance, and cost) of the application assets. Qualifications Required Skills: - Java Developer - 3+ yrs experience in IVR Development, Springboot, Openshift, AWS, Javascript, RestAPI, Microservices, Kafka, Oracle SQL, Jenkins, Orchestrator, Git. - Strong written and verbal communication skills with the ability to interact with all levels of the organization. - Strong influencing/negotiation skills. - Strong interpersonal/relationship management skills. - Strong time and project management skills. - Familiarity with agile methodology including SCRUM team leadership. - Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: - 8+ years of experience - Proven experience with architecture, design, and development of large-scale enterprise application solutions. - College degree (Bachelor) in related technical/business areas or equivalent work experience. - Industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt. Desired Experience: - Healthcare experience, including Disease Management - Coaching of team members - Bot Development (Voice or chat). Location & Hours of Work - Full-time position, extended/ Split shift (11.30 AM 8.30 PM IST) working 40 hours per week. Expected overlap with US hours as appropriate. - Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future. Learn more about Cognite here Cognite Product Tour 2024 Cognite Product Tour 2023 Data Contextualization Masterclass 2023 Our values Impact : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves. Ownership : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. About the Team The One Cognite Customer Support team is a globally distributed group of technical experts including Support Data Engineers, Support Solution Architects, and Support Specialists focused on ensuring customer support and success. We deliver high-quality support across four tiers of enterprise-grade customer support service from maintaining stable day-to-day operations to proactive monitoring, strategic alignment, and customer cases/issue resolution. Our mission is to enable customers to get the most value from Cognite Data Fusion by ensuring their deployments run reliably and efficiently at scale. About the Role We are seeking a Support Data Engineer with a strong blend of data and software engineering skills. You will be responsible for supporting production environments, troubleshooting customer deployments, and implementing proactive monitoring and operational improvements. This role requires both deep technical capabilities and a customer-first mindset, with a focus on resolving issues efficiently, maintaining system stability, and driving continuous improvement. You ll play a critical part in supporting 24/7 operational readiness in collaboration with global teams. Issue Troubleshooting & Customer Support Investigate and debug complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion functionality. Work closely with customer teams to understand production incidents, reproduce issues, and implement reliable fixes or workarounds. Analyze data failures, system errors, and unexpected behaviours across API integrations, custom code, and third-party data sources. Maintain and improve the reliability and performance of existing data pipelines by proactively identifying bottlenecks, configuration mismatches, or usage anomalies. Collaborate with engineering and product teams to escalate platform issues, suggest improvements, and contribute to long-term resolutions. Advanced and Enterprise-Level Support Serve as the technical point of contact for customer support cases, particularly complex and high-priority issues. Perform in-depth troubleshooting and diagnostics, including custom code reviews and third-party data source integrations. Engage in regular case reviews, root cause analyses, and progress updates aligned with customer SLAs. Participate in on-call rotations to ensure 24/7 coverage and rapid response to critical issues. Implement and manage proactive monitoring and alerting systems to detect and address issues before they escalate. Customer Enablement & Knowledge Sharing Create clear documentation, how-to guides, and knowledge base articles to accelerate issue resolution and reduce repeat tickets. Work closely with internal product and engineering teams to relay customer feedback and prfioritize product improvements. Skills & Experience Bachelor s or Master s degree in Computer Science, Engineering, or related fields. 3 5 years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function. Strong programming skills in Python and SQL; experience working with REST APIs. Familiarity with cloud platforms (Azure, GCP), Kubernetes, and CI/CD tools. Experience maintaining production-grade data pipelines and workflows in live customer environments. Knowledge of industrial data systems or domains such as Oil & Gas, Power, or Manufacturing is a plus. Experience with tools like Grafana, Power BI, or GraphQL is a bonus. Strong problem-solving and troubleshooting skills. Excellent English communication skills and a customer-centric mindset. What We Offer A high-impact role supporting enterprise customers using industry-leading data infrastructure. The opportunity to work closely with global teams and cutting-edge technology. Exposure to advanced enterprise support practices including SLAs, proactive diagnostics, and strategic alignment. Growth opportunities into technical leadership, solution architecture, or platform reliability roles. Join the global Cognite community! - Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus - Office location Rathi Legacy (Rohan Tech Park ) Hoodi (Bengaluru) - A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @ cognitedata to know more - Flat structure with direct access to decision-makers, with minimal amount of bureaucracy - Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries - Join our HUB to be part of the conversation directly with Cogniters and our partners. - Hybrid work environment globally Why choose Cognite? Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBCs top global enterprise technology startups powering digital transformation ! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader ! Most recently Cognite Data Fusion Achieved Industry First DNV Compliance for Digital Twins Apply today! If youre excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. We encourage you to follow us on Cognite LinkedIn ; we post all our openings there.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Our Senior Technical Support Specialist position offers you an opportunity to learn cutting-edge backup, high-availability, and disaster recovery software. You ll leverage critical thinking on an ongoing basis, as each customer situation is unique. Therefore, you will need to be creative with your solutions. The successful candidate will join an established team that provides world-class customer support through technical assistance to external customers and other departments via phone, e-mail, and support portal message board. Our strong team-based environment ensures that if you get stuck or need some help, you ll always feel supported. WHAT THE ROLE OFFERS Diagnose, troubleshoot, and identify/resolve service and product offerings issues. This could be at any level operating system, application, network, hardware level, hypervisor, cloud environment, etc. Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction. Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements. Work with Tier 3, Operations, and Development on technical escalations, bugs, and feature requests. Excellent customer service skills, adding to the customer experience. A track record of sound judgment and decision-making in positions with significant responsibility. Challenging yourself to master the complex subject matter Communicating with and assisting people of varying technical skill levels Consistently providing excellent technical support when subjected to different degrees of visibility into affected environments Troubleshooting errors with diverse degrees of depth and complexity Keeping a patient and collected composure while resolving customer requests and possessing excellent customer service skills. Searching information sources for relevant documentation, user/admin guides, knowledge base articles, white papers, PDFs, reliable websites, etc. Building and leveraging VMs, maintaining a functional virtual workspace WHAT YOU NEED TO SUCCEED 3+ years of experience in backup and recovery operations. Hands-on experience with Backup and recovery solution. Familiarity with cloud backup solutions (e.g., AWS Backup, Azure Backup). Solid understanding of storage systems (NAS/SAN), virtualization (VMware/Hyper-V), and Windows/Linux environments. Ability to automate tasks using PowerShell, Bash, or Python. Strong troubleshooting and documentation skills. Willing to work in rotational shifts Nice to Have Experience in SMB or startup environments. Knowledge of cybersecurity best practices related to data protection. Certifications in backup technologies or cloud platforms (e.g., Veeam VMCE, AWS Certified). OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Job Description We are looking for a talented Sales and Support Executive to join our team. The ideal candidate will have experience in building strong client relationships, identifying new business opportunities, and providing technical support to customers. Requirements Bachelors degree in Business, Computer Science, or a related field.2+ years of experience in sales, business development, or technical support.Strong communication and negotiation skills. Responsibilities Develop new business opportunities with new and existing accounts by positioning the companys offering to customers.Build the sales pipeline and set the overall sales strategy of the company to support growth in different markets.Identify potential clients and business opportunities, reach out to them with product offerings, and generate leads.Analyze competition and build a proactive action plan.Diagnose and troubleshoot technical issues.Talk to clients through a series of actions, either via phone, email, or chat, until their technical issues are resolved.

VitalEdge is hiring Technical Support Engineers to support our Dealer Management System (DMS). This is a customer-facing, technical support role focused on diagnosing and resolving complex software issues on IBM server environments. You will become part of a growing support team that will eventually serve as the primary customer support group during North American off-hours (EST) . This role requires strong analytical and communication skills, technical troubleshooting ability across SQL, Java, and Tomcat , and a willingness to learn the legacy Green Screen interface on IBM iSeries . As a Technical Support Engineer at VitalEdge, you will: Play a critical role in customer success and product reliability . Gain domain knowledge in a specialized enterprise product used by leading dealerships. Learn both legacy and modern tech stacks, expanding your technical breadth . Work in a hybrid and collaborative environment with a strong focus on training, mentoring, and growth . Job Role: Technical Support Engineer Primary Skills: Customer Service, IBM Servers, Green Screen, SQL, Analytical skills, Strong written and verbal communication, ability to work in a team environment and independently as required. Ability to understand and meet Key Performance Indicators. Problem solving and conflict resolution. Responsibilities Provide technical support to customers via phone, web chat, and ticketing system. Create and maintain case logs, monitor resolution timelines, and communicate case status. Troubleshoot application issues, including software defects, database processing blocks, and configuration errors. Deliver timely analysis and support especially during off-hours where urgent customer response is required . Apply VitalEdge s support case resolution process, including triaging, documenting, and escalating when necessary. Collaborate with senior support staff and service readiness teams during and after training. Participate in continuous learning to stay current on product and process updates. Contribute to process improvement and knowledge-sharing within the team. Perform other support-related tasks and projects as assigned. Requirements: 4+ years of experience in a technical support or application support role, preferably in a SaaS or enterprise software environment. Hands-on expertise with: Tomcat application servers Java (reading/debugging) SQL and database architecture Willingness and ability to learn the IBM iSeries (Green Screen interface) and related tools such as IBM i Access. Understanding of web-based application troubleshooting. Strong verbal and written communication skills. Experience with ticketing tools (Microsoft Dynamics preferred). Ability to work independently as well as in a collaborative team environment. Analytical problem-solving mindset and the ability to prioritize in high-urgency situations. Degree in Computer Science or a related field is strongly preferred. Work Schedule and Training Training Phase (First 3 4 months): Shift: 1:30pm 9:30pm IST First half: Self-paced learning with assignments Second half: Remote interactive training with senior team members Location: Onsite in Mumbai, 3 days/week expected Post Training Shift Rotation: 5:30am 1:30pm IST (will be work from home) 8:30am 4:30pm IST (will operate in hybrid mode, with work from office 2-3 days a week) Shift model will be rotational and aligned with our customer s support needs

Job Title: Adobe Campaign DeveloperLocation: TechM Pune ShardaYears of Experience: 5 7 YearsJob Summary:We are seeking a skilled Adobe Campaign Developer with 5 7 years of experience to join our dynamic software development team. The ideal candidate will have a strong background in Adobe Campaign and will be responsible for designing, developing, and implementing marketing automation solutions that enhance customer engagement and drive business results.Responsibilities:Design and develop marketing automation workflows using Adobe Campaign.Collaborate with cross functional teams to gather requirements and translate them into technical specifications.Implement and maintain data integration processes between Adobe Campaign and other systems.Monitor and optimize campaign performance, providing insights and recommendations for improvement.Conduct testing and troubleshooting of campaign workflows to ensure accuracy and effectiveness.Stay updated with the latest Adobe Campaign features and best practices to enhance the development process.Provide technical support and training to team members and stakeholders as needed.Mandatory Skills:Proven experience with Adobe Campaign, including campaign design and execution.Strong understanding of marketing automation principles and best practices.Proficiency in SQL and data management within Adobe Campaign.Experience with API integrations and data feeds.Ability to analyze campaign performance metrics and derive actionable insights.Preferred Skills:Familiarity with other Adobe Experience Cloud products.Experience in HTML, CSS, and JavaScript for email and landing page development.Knowledge of data privacy regulations and compliance standards.Strong problem solving skills and attention to detail.Excellent communication and collaboration skills.Qualifications:Bachelors degree in Computer Science, Information Technology, Marketing, or a related field.5 7 years of relevant experience in software development, specifically with Adobe Campaign.Proven track record of successful campaign implementations and optimizations.If you are a motivated individual with a passion for marketing technology and a strong background in Adobe Campaign, we encourage you to apply and join our innovative team at TechM Pune Sharda.