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2.0 - 10.0 years
10 - 11 Lacs
Gurugram
Work from Office
About Us What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Data - Project Manager & Processing will be responsible for analytics related support for the functional analytics team & to manage data projects, working in close co-ordination with the Insights & Reporting team. Role Accountability Program Execution - Person is responsible to execute all the program initiatives undertaken in data vertical by managing development/SI partners to ensure the execution of projects in a timely manner with expected quality. He/She should be able to create project plan, drive both business & IT teams to work with plan, identify project/program risks and put mitigations or do timely escalation for help needed. Assist the Program Delivery Leader in creating a team with data processing skills with good understanding of Python, SAS, SQL, Tableau or other analytical tools using which they should assist Insights & Reporting team if they need help with extraction and processing of data. Maintain detailed project documentation, including project charters, status reports, FSD, TSD, etc. and ensure project is handed over to the Insights and Reporting team upon successful completion Work with business teams and Data Lake technology team and lead the programs and data initiatives arising due to new needs arising from business, audits, regulatory Actively participate in the new product initiatives and provide data requirements to be implemented for NPIs and ensure that same are implemented for appropriate data insights and analytics Role is required to interact and collaborate with multiple functions ensuring that their data requirements are correctly captured, analyzed and implemented along with new initiatives. Person is required to ensure that data requirements are not missed out in new initiatives and will ensure that proper thought process is applied in coming up with data requirements considering audits and regulatory reporting Ensure technical support is provided to Insights and reporting team wherever required to meet the data extraction & analysis requirements Person is required to build a strong understanding of data processes across the card lifecycle, how and where the data is stored across multiple layers of data platforms Collaborate with senior leadership team, Function heads and BIU Program management team to understand their data needs and deliver the same through the implementation of data initiatives and projects He/She will be responsible to drive periodic meetings with business leaders to identify data projects and work closely with IT for its implementation Person is required to build a strong understanding of data processes across the card lifecycle, how and where the data is stored across multiple layers of data platform As a People Manager, person is required to manage & lead the team with direct reportees of up to 5 team members Measures of Success Deliver data projects On Time, Within Approved Budget with no P1 defects in production Technical Skills / Experience / Certifications Good knowledge of SAS, Python, SQL and Tableau Good understanding of ETL tools and processes Good understanding of project management methodology Competencies critical to the role Person should have strong experience of delivering multiple programs and leading teams preferably in BFSI segment Good knowledge of business processes & key business metrics to provide effective solutions Person should have good knowledge in preparing High, Mid and low-level project plan. He/She should be good in Microsoft project management tool Person is required to lead cross functional teams to drive data projects and execute data processing asks He should be Strong team player - Inclusive who can collaborate with multiple teams and drive them towards achieving a common goal Strong analytical skills - strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong relationships and creates processes which helps with timely availability of data to all stakeholders Should have very good written and verbal communication skills Qualification B.E / MCA in Computer Science/Graduate or PG from good institute. PMP Certification desired Preferred Industry BFSI
Posted 1 week ago
6.0 - 10.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Network Support Engineer- VOIP | Vitel Global Get Complete Job Description Network Support Engineer- VOIP Hyderabad, Telangana | 2025-06-04 Experience : 0.6-3 years Shift Type : Night shift Qualification : Graduate Location : Hyderabad, Telangana Mode of Operation : Work From Office Number of Openings : 2 Job Description : Working days: 5 days per week Mode: WFO About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office. Roles & Responsibilities : Provide technical support for VoIP-related issues through phone calls and emails. Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors. Assist customers with the setup, configuration, and maintenance of VoIP systems. Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime. Collaborate with internal teams to escalate and resolve complex technical issues. Document and track customer interactions and technical issues in the support ticketing system. Conduct regular system checks and preventative maintenance to avoid service interruptions. Stay up-to-date with the latest VoIP technologies, trends, and best practices. Provide training and guidance to customers on VoIP system usage and features. Required Key Skills : CCNA Voice / CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323,LAN,WAN,VOIP, Troubleshooting, Networking. Select the Slot * Please enter a Date 3:00 PM EST 4:00 PM EST Please Check One Slot Please enter a company name No. of Users * Please Enter No.of Users Please Enter Name Please Enter Valid Email Business Phone No. * Please Enter Phone numbers Where did you hear about us? * Please Select Option By providing your phone number, you agree to receive a text message from Vitelglobal. Message and data rates may apply. Message frequency varies.
Posted 1 week ago
2.0 - 5.0 years
6 - 10 Lacs
Hyderabad
Work from Office
We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 1 week ago
1.0 - 3.0 years
1 - 5 Lacs
Vapi
Work from Office
We are seeking a First Level Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing assistance and troubleshooting support to resolve their issues efficiently. Requirement For The Role Must Have Bachelor Degree or Higher Strong communication and interpersonal skills. Knowledge of basic IT concepts and troubleshooting techniques. Willingness to learn and adapt to new technologies. Problem-solving skills with the ability to think critically under pressure. Prior experience in a customer support role is a Plus Basic understanding of technical support processes and customer service principles Responsibilities Collaborate with team members to identify common issues and suggest improvements to processes. Escalate complex issues to higher-level support teams when necessary. Stay updated on product or service features, updates, and best practices to provide effective support. Maintain accurate records of issues in the support ticketing system. Ability to work independently and collaboratively within a team. What s Great About Working at MobiBox Softe ch? A fantastic team of talented individuals in a friendly and open culture. Supportive management with no unnecessary procedures or strict working hours. Opportunities to expand your knowledge across various business industries. Focus on meaningful work without wasting time on enterprise processes, offering real responsibilities and autonomy. Take on real challenges in a fast-evolving company that values innovation and growth. What We Offer Each employee has the opportunity to see the impact of their work and make a real contribution to the companys success. We organize various activities throughout the year, including weekly sports sessions, team-building events, monthly social gatherings, and more. Eat & Drink Fruit, coffee and snacks provided. Annual Company Trip Enjoy a trip together once a year, with all expenses covered. Perks A full-time position Attractive salary package.
Posted 1 week ago
1.0 - 3.0 years
1 - 3 Lacs
Pune
Work from Office
Requisition #: 16925 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary / Role Purpose Join the Ansys Customer Excellence (ACE) team to support our customers in a new and innovative way. The landscape of customer support and learning experience is fast changing, and you will be at the forefront of this change focusing on developing and deploying solutions for our customers. The ACE team is in continuous pursuit of operating with utmost efficiency and identifies AI as one of the new paradigm shifts. In this role, you will use your engineering knowledge and the power of GenAI to streamline and accelerate AI transformation of technical support and learning and development within the ACE team. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys. Key Duties and Responsibilities Collaborate with internal teams and end users to design, test, and document reusable PyAnsys-based code modules that accelerate simulation and automation workflows. Apply engineering expertise and knowledge of simulation techniques to develop knowledge data related to Ansys Fluids products that can be consumed by Large Language Models (LLMs). Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps. Work with internal & external databases to develop data pipelines for developing AI models. Develop technical expertise in both Ansys products and state-of-the-art GenAI technologies that are appropriate for technical support, learning and development. Follow legal and enterprise level data governance policies while handling any data. Fully document all data workflows developed towards AI powered applications and present them to the Data audit teams. Participate in other strategic team and company initiatives, as needed. Be agile and open to new responsibilities. This is a very fast paced role requiring a try often, fail fast kind of mindset. Minimum Education/Certification Requirements and Experience Bachelor s degree in Mechanical/Civil/Aerospace engineering. Required minimum years of professional experience in an engineering software environment: BS+0. Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, CFD, EDA, PLM software packages. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills, possesses a sense of urgency. Preferred Qualifications and Skills Preferred education and years of professional experience in an engineering software environment: MS+0. Experience with using commercial or in-house CFD software for real world, industry level applications is desirable. Proficiency in Python scripting and knowledge of the basics of machine learning would be a plus. Ability to work independently with minimal supervision, as well as with others in a diverse team environment. Demonstrated ability to manage multiple projects and to communicate effectively. Ability to travel domestically up to 10% of the time. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what s next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results VALUES IN ACTION Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive. Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers. We re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here . At Ansys, it s about the learning, the discovery, and the collaboration. It s about the what s next as much as the mission accomplished. And it s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at www.ansys.com Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
Posted 1 week ago
2.0 - 3.0 years
5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Summary As a Helpdesk Operator, you will play a vital role in providing efficient and timely support to our organizations users through the ServiceNow ticketing tool. You will be responsible for managing and resolving various IT-related issues, ensuring smooth operations, and delivering excellent customer service. DEME General ICT India Apply now Your responsibilities Your profile Our offer Receive, prioritize, and assign tickets generated by users via the ServiceNow ticketing tool. Monitor ticket queues and ensure tickets are handled promptly according to defined SLAs. Update ticket status, track progress, and ensure proper closure with detailed resolution notes. Provide first-level technical support and troubleshooting assistance to end-users. Resolve common IT-related issues, including software, hardware, network, and access problems. Escalate complex issues to the appropriate teams and ensure timely resolution. Deliver exceptional customer service, ensuring users needs and concerns are addressed promptly and professionally. Communicate with users in a clear and courteous manner, providing updates on ticket progress and issue resolution. Maintain accurate records of all ticket activities, including ticket details, user interactions, and resolutions. Update the knowledge base with solutions to recurring issues, enabling faster problem resolution. Identify areas of improvement in the ticketing process and recommend enhancements to streamline workflows. Participate in team meetings to share insights and contribute to process optimization. Bachelors Degree in IT; or additional technical training are a plus. Proven experience as a Helpdesk Operator or in a similar IT support role. Proficiency in using the ServiceNow ticketing tool or other IT service management platforms. Solid understanding of IT systems, hardware, software, and network troubleshooting. Strong problem-solving skills with a focus on issue resolution and user satisfaction. Excellent communication and interpersonal skills to interact effectively with end-users and team members. Ability to handle multiple tasks simultaneously, prioritize work, and meet deadlines. Attention to detail and a proactive approach to addressing user concerns. An extensive mobility program for a healthy work-life balance. A permanent training track which allows you to develop yourself personally and professionally. A stimulating, innovative workplace with numerous growth opportunities. A people-oriented environment with an interactive health program and a focus on employee wellbeing.
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.
Posted 1 week ago
5.0 - 12.0 years
5 - 9 Lacs
Hyderabad
Work from Office
We are seeking an experienced Informatica BDM Developer to join our data engineering team. The ideal candidate will act as a primary point of contact for technical support, troubleshoot complex issues across big data platforms, and deliver solutions efficiently. This role requires hands-on expertise in Informatica BDM, Cloudera, Spark, and Python, along with a solid understanding of ITIL processes. Serve as the first point of contact for customers seeking technical assistance via phone, email, or ITIL tools. Diagnose and resolve medium-complexity technical issues in Informatica BDM, Cloudera, Spark, Python, and related data engineering technologies. Perform remote troubleshooting using diagnostic techniques and detailed questioning. Determine the best solution based on the issue and customer-provided details, ensuring high customer satisfaction. Escalate unresolved issues to higher support tiers when necessary. Walk customers through problem-solving processes and provide step-by-step technical help. Document all support activities including issues, resolutions, and actions taken in logs. Support BAU (Business As Usual), DPO, and DPS services with accurate and timely responses. Carry out incident management tasks including configuration, basic-to-medium tuning, and operational support in low-risk environments. Create and maintain operational documentation and incident/change records. Mentor junior team members and assist in knowledge transfer. Collaborate with infrastructure teams to coordinate maintenance activities and ensure system stability. Apply ITIL v3 methodologies for effective incident, problem, and change management. Required Skills: Strong hands-on experience with Informatica BDM and PowerCenter . Proficient in Cloudera (Hadoop), Spark , and Python . Understanding of ETL processes , data pipelines , and big data architectures . Familiarity with incident management and ITIL-based support workflows. Excellent problem-solving skills with a proactive mindset. Strong verbal and written communication skills. Ability to handle pressure and resolve customer issues effectively. Informatica, Bdm, Powercenter
Posted 1 week ago
3.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
We are seeking a motivated Power Platform Developer to join our IT team in Bengaluru. You will play a key role in designing, developing, and implementing solutions using the Microsoft Power Platform. The role requires close collaboration with a UK-based team, so flexibility and experience working across time zones are essential. You will also leverage your skills to integrate Generative AI solutions and APIs, supporting the digital transformation goals of the organization. Key Responsibilities Solution Development: Design and develop Power Platform solutions, including Canvas and Model-Driven apps, custom connectors, and Power Automate workflows. Integration with AI and APIs: Integrate solutions with Generative AI platforms and various APIs to enhance functionality and deliver intelligent automation. Data Analysis and Visualization: Create reports and dashboards using Power BI to present data insights and support decision-making. Process Automation: Automate manual business processes using Power Automate, ensuring efficiency and consistency across departments. User Training and Support: Provide training and technical support to end-users to ensure successful adoption of Power Platform solutions. Remote Collaboration: Work closely with UK-based team members, demonstrating flexibility in communication and project delivery across different time zones. Continuous Improvement: Stay up to date with the latest Power Platform updates, AI advancements, and features, applying them to improve existing solutions. Governance and Security: Implement best practices for solution governance, data security, and compliance within the Power Platform environment. Required Skills and Experience : Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Copilot Studio). Familiarity with Dataverse, Azure, and integration services. Experience integrating with Generative AI solutions, working with APIs and prompt engineering. o Basic understanding of data modelling, relational databases, and scripting languages (e.g., JavaScript, PowerShell). Ability to translate business requirements into technical specifications. Strong problem-solving skills, a collaborative mindset, and experience working in globally distributed teams. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Desirable Skills: Certifications in Power Platform or related Microsoft technologies. Experience with Office 365, SharePoint, and Dynamics 365. Knowledge of Agile methodologies and DevOps practices. Why Kaplan International? Competitive salary and benefits package. Opportunity to work in a global organization with a strong commitment to digital transformation. Career development and training programs to support professional growth. A diverse and inclusive workplace culture.
Posted 1 week ago
2.0 - 4.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Application Support Engineer - Decisions Developer Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring. Responsibilities Customer Issue Resolution: Take ownership of customer-reported issues and see them through to resolution Research, diagnose, troubleshoot, and identify solutions for customer problems Follow standard procedures for escalating unresolved issues to the appropriate internal teams Feedback and Documentation: Provide prompt and accurate responses to customers Ensure proper recording and closure of all reported issues Document knowledge in the form of tech notes and articles for a knowledge base Internal Collaboration: Follow Service Level Agreements (SLA) for issues, especially concerning severity Collaborate with internal teams for issue resolution Requirements: Technical Experience: Requires m inimum of one (1) year previous Decisions BPM platform Experience Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks Development Skills: Proficiency in programming languages such as C#, Java, or JavaScript Track record of delivering high-quality code Considerable experience dealing with SQL servers Business Process Automation (BPA): Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization Certifications: Certification in BPM/RPA software is a plus Troubleshooting and Communication: Strong troubleshooting skills and the ability to work on multiple issues simultaneously Exceptional communication and collaboration skills Ability to lead and mentor technical teams Customer Support Attitude: Passion for supporting customers Willingness to provide as much help as possible and follow up with customers Availability: Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment Availability and willingness to step in when needed, including weekends Background: Not from a technical support background that involves simply logging tickets or coordinating between groups The role requires active problem-solving and technical engagement
Posted 1 week ago
1.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as well as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as well as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction
Posted 1 week ago
4.0 - 7.0 years
6 - 10 Lacs
Bengaluru
Work from Office
We are seeking an Electrical and Instrumentation Engineer to join our Control and Electrical team. This individual will prioritize on-site execution support, working closely with the Customer Service Department and participating in projects related to new water treatment technologies. Additionally, this role will support ongoing E&I execution projects on-site. Main Responsibilities:- Provide technical support to our customers in the areas of electrical, control, and instrumentation for all E&I assignments related to projects in India. Develop and enhance tools to improve response times and reduce issues. Prioritize technical support for internal customers, providing remote support from site locations, telephone support when necessary, and, as a last resort, local site assistance. Help create tools to improve the efficiency of our Customer Service Department while minimizing issues. Offer technical support for the assembly and Factory Acceptance Testing (FAT) of units in the workshop. Work on specific projects to implement customer requirements. Participate in the development of new standard products or modifications of existing ones Secondary Responsibilities:- During the fabrication phase, assist the electrical team in determining the best cable tray and cable routing strategies. In the testing and commissioning phase, support the commissioning team as required and train personnel on systems. Project Execution:- Modify standard documentation and PLC software to meet customer requirements, including improvements and record it as-builts. Degree in Electrical Engineering. Fluent in English and Hindi, plus one local language. Experience At least 3 years of experience in a similar role. Specific knowledge and experience with Siemens, GE Fanuc, Schneider, and Rockwell PLCs and their communication protocols.
Posted 1 week ago
5.0 - 10.0 years
2 - 5 Lacs
Bengaluru
Work from Office
We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. As a Technical Services Engineer Representative at Pure Storage, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Successful Support Engineers will be able to build strong networks across different departments in the company. SHOULD YOU ACCEPT THIS CHALLENGE Own, troubleshoot and solve customer technical issues across all severity levels, using collaboration and troubleshooting best practices within ServiceNow Proactively seek to understand customer expectations Provide all customer facing communications, ensuring the message is concise and professional. Share and document knowledge via FAQ / KB articles, which can be internal or customer facing. Manage multiple projects/support cases simultaneously Champion customer issues internally and represent the company externally Be a part of a cohort where you will have a variety of opportunities to learn, grow and help evolve In the organization Weekend, public holidays, and on call duties as required Oh, and have some fun in the process! WHAT YOU NEED TO BRING TO THE TEAM A minimum of 5 years of experience in customer-facing and/or technical support support work Must be willing to work the following shift: 7AM - 7PM (9 Hours Shift) Experience with customer service and/or exceptional interpersonal skills General technical aptitude, attention to detail and ability to take initiative Willing to work collaboratively and be an active team player Desire to learn, grow and seek continuous improvement Good communication, organizational and time-management skills Bachelors Degree in Computer Science or related technical education (preferred, not required) WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For WHERE DIFFERENCES FUEL INNOVATION: We re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn t just accepted but embraced. That s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don t match all of the role criteria. If you think you can do the job and feel you re a good match, please apply.
Posted 1 week ago
5.0 - 7.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Location Bangalore (5 Days working from office) We are looking for an experienced SAP BASIS Consultant to manage a team and optimize SAP system administration, performance tuning, and technical support. The ideal candidate should have strong expertise in SAP S/4HANA, ECC, system upgrades, migrations, and cloud-based SAP deployments. This role involves working closely with infrastructure, security, and functional teams to ensure a stable and high-performing SAP landscape. Manage and administer SAP landscapes, including S/4HANA, ECC, BW, PI/PO, Fiori, Solution Manager, and other SAP applications. Perform SAP installations, upgrades, patches, system copies, Client copies and migrations. Monitor and optimize system performance, database tuning, and workload management. Ensure seamless SAP integration with third-party applications and cloud environments (AWS, Azure, GCP, etc.). Implement and manage user authentication, authorization, and SAP security policies. Perform SAP HANA database administration, backup, and recovery procedures. Support SAP transport management, batch job scheduling, and system monitoring. Troubleshoot SAP system issues, performance bottlenecks, and critical failures. Ensure compliance with SAP best practices, security policies, and audit requirements. Work closely with development, functional, and infrastructure teams for system enhancements and optimizations. Required Skills & Experience: 5 to 7 years of experience in SAP BASIS administration. Strong expertise in SAP S/4HANA, ECC, BW, PI/PO, Solution Manager, BTP and SAP Fiori. Hands-on experience in SAP HANA, Oracle, or other databases like SYBASE, DB2, MAX DB, MS SQL. Experience in SAP system migrations, cloud deployments, and high-availability setups. Proficiency in SAP security, role management, and user administration. Knowledge of SAP transport management, system monitoring tools, and backup strategies. Ability to troubleshoot SAP application, database, and infrastructure issues. Knowledge of disaster recovery (DR) planning and implementation. Strong problem-solving, communication, and stakeholder management skills. Preferred Skills: SAP BASIS or HANA Certification is a plus. Experience in scripting (Shell, PowerShell, Python, etc.) is a plus. Experience with SAP Cloud Platform (SCP) and SAP BTP. Familiarity with SAP security audits, GRC, and compliance standards. Knowledge of security protocols (OAuth, SAML, SSL) for SSO Hana, Sap Basis
Posted 1 week ago
3.0 - 8.0 years
5 - 8 Lacs
Hyderabad
Work from Office
We are looking for a dedicated and proactive Application Support Engineer with expertise in Qlik Sense (Admin & Developer) and SAS ETL . The ideal candidate will provide technical support for data integration and visualization platforms, troubleshoot production issues, and ensure application stability and performance. Provide technical support for Qlik Sense dashboards, data models, and administrative components. Support SAS ETL jobs and troubleshoot any data pipeline issues. Investigate, diagnose, and resolve software issues reported by users. Debug application code and recommend or implement fixes and workarounds. Work closely with development and QA teams to test and validate defect resolutions and software enhancements. Maintain accurate and up-to-date documentation of support procedures, known issues, and resolutions (SOP/KEDB). Perform root cause analysis (RCA) for recurring issues and drive Problem Management initiatives. Participate in on-call support rotations to resolve critical incidents outside of business hours. Monitor platform performance and proactively suggest and implement improvements to enhance reliability, efficiency, and user experience. Required Skills & Qualifications: 3+ years of experience in application support with Qlik Sense (Admin and Developer) . Strong hands-on experience in SAS ETL processes and tools. Proficient in troubleshooting data visualization and integration issues. Strong debugging skills with the ability to analyze logs, error messages, and code. Familiarity with ITIL processes such as Incident Management, Problem Management, and Change Management. Excellent communication skills to collaborate with cross-functional teams and end-users. Experience in documenting support processes, known issues, and resolution steps. Preferred Qualifications: Experience with ticketing tools like ServiceNow, JIRA, or Remedy. Knowledge of databases (e.g., Oracle, SQL Server, PostgreSQL) and SQL for data analysis and validation. Exposure to cloud-based BI or data platforms (e.g., Qlik Cloud, Azure, AWS). Certifications in Qlik Sense or SAS technologies are a plus. Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and manage priorities in a fast-paced environment. Customer-focused with a commitment to delivering high-quality support. Qlik Sense Admin
Posted 1 week ago
4.0 - 9.0 years
7 Lacs
Mumbai
Work from Office
Brief Job Description: Mechanical Lead: Reporting to the IMS Site/Project Manager be responsible for personnel under the general direction of the Site Manager. The successful candidate will be responsible for managing, improving and motivating staff to achieve the various objectives and goals of the company on a site-based role. They will be self-motivated with a strong background in plant installation activities within a fast-paced deployment & site environment where they have had responsibility for installation, quality, performance management, employee relations, and health & safety. Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Ensure output and efficiency are maximized within the product installation & programmed whilst maintaining high health & safety, and quality standards. Monitor/challenge team members performance and conduct in accordance with company procedures where required to drive improvement. Provide constructive feedback and coaching, conducting performance reviews with the team. Communicate daily with Site Manager, Scheduler Team Leaders, Project Engineers, Logistics, and stores personnel to ensure deadlines are met and product installed & commissioned on time. Make continuous efforts to improve housekeeping within the site environment. Implement and communicate consistently all company directives. Offer Technical support to Site manager & surrounding team with regards product installation & improvements Day to day management & coordination with the GC (General Contractor) & specialist Subcontracted vendors both offsite (initial factory-based commissioning) & onsite from mechanical installation viewpoint. Qualifications: Required/ Minimum Qualifications: Engineering background Additional / Preferred Qualifications: Have a minimum of 4 years of experience in a Site Mechanical position. Able to demonstrate a proven track record & understanding of installations from standard Vertiv plant (Switchgear/UPS/CRAC units/STS & busbar. Proven track record of providing leadership to achieve installation targets. Must be willing to travel and have a current passport with at least 6 months from expiring date. Representation of the company whilst client facing on site Experience using Commissioning platforms such as Compass, BIM360 & Aconex (or similar) Modular or skidded installation experience. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) None Time Travel Needed: None
Posted 1 week ago
10.0 - 15.0 years
13 - 18 Lacs
Pune
Work from Office
RESPONSIBILITIES Process Improvement: Identify and implement improvements in IMPB manufacturing processes to increase efficiency, reduce costs, and enhance product quality. Quality Assurance: Develop and implement quality control procedures specific to IMPB manufacturing, ensuring compliance with industry standards and regulations. Project Management: Lead and manage engineering projects related to IMPB systems from concept through implementation, including scheduling, budgeting, and resource allocation. Technical Support: Provide technical support to production teams, troubleshoot issues specific to IMPB manufacturing, and implement corrective actions. Lean Manufacturing: Promote and implement lean manufacturing principles and practices to drive continuous improvement in the IMPB production line. Equipment Management: Oversee the selection, installation, and maintenance of manufacturing equipment and tools specific to IMPB systems. Data Analysis: Analyze production data to identify trends, issues, and opportunities for improvement in IMPB manufacturing. Documentation: Prepare and maintain detailed documentation of IMPB manufacturing processes, procedures, and modifications. Training: Train and mentor junior engineers and production staff on best practices and new technologies related to IMPB manufacturing. Safety: Ensure all IMPB manufacturing activities comply with safety regulations and company policies. QUALIFICATIONS Education: Bachelor s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or a related field. A Master s degree is preferred. Experience: Minimum of 10-15 years of experience in manufacturing engineering, with at least 3 years in a senior or lead role in the IMPB or power electronics industry. Technical Skills: Proficiency in CAD software, ERP systems, and manufacturing simulation tools. Knowledge of Six Sigma and Lean Manufacturing methodologies. Familiarity with IMPB system components and assembly processes. Certifications: Six Sigma Black Belt or Lean Manufacturing certification is a plus. Problem-Solving: Strong analytical and problem-solving skills with the ability to make data-driven decisions specific to IMPB manufacturing. Communication: Excellent verbal and written communication skills. Ability to communicate effectively with all levels of the organization. Leadership: Proven leadership and project management abilities. Experience leading cross-functional teams. Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Attention to Detail: High level of attention to detail and accuracy in work. PHYSICAL DEMANDS Ability to stand, walk, and move around the manufacturing floor for extended periods. Occasionally required to lift and/or move up to 25 pounds. Use of hands to handle, or feel and reach with hands and arms. ENVIRONMENTAL DEMANDS Ability to stand, walk, and move around the manufacturing floor for extended periods. Occasionally required to lift and/or move up to 25 pounds. Use of hands to handle, or feel and reach with hands and arms. TIME TRAVEL REQUIRED (10%, 25%)
Posted 1 week ago
5.0 - 10.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Technical Specialist Kongsberg Digital (KDI) is a provider of next generation software and digital solutions to customers within maritime, oil & gas, and renewables & utilities. The company consists of more than 500 software experts with leading competence within internet of things, smart data, artificial intelligence, automation, and autonomous operations. In addition, Kongsberg Digital is the group-wide center of digital expertise for KONGSBERG. As a Senior Technical Specialist, you will get the opportunity to: Install, configure, and implement real-time systems and applications in the Oil and Gas Industry. Responsible for handling, troubleshooting, and resolving technical support issues on installed systems in a timely manner. Troubleshooting technical issues, identifying, and fixing the reported issues, delivering support for all customers. Utilizing knowledge of the customer environment, delivering timely and high-quality incident resolution focusing on root cause analysis. Work with clients to customize real-time solutions using WITSML (XML for drilling environments). Open to work in rotating shifts India Day and Night shifts. Travel locations may include client offices. Do you already have... 5 +years in Application/Technical/Product Support and troubleshooting supporting internal/external clients/customers over email/phone Deploying / Configuring / Supporting .net application/software on staging/production server Bachelor s degree in petroleum engineering or computer science Proven Windows Server system administration experience and knowledge of network communication solutions. Domain knowledge of the work processes related to drilling, well construction , drilling performance analytics and Oil & gas industry s standard operating practices. Familiar with WITSML or WITS will be beneficial. Experience in working with SQL/No SQL/flat file databases. Working Knowledge & Experience of Microsoft Azure, Azure Devops & JSON. A firm commitment to proactive customer-friendly service and on-time delivery. Desire to travel and work with people in different cultures. Able to work in a team and independently Excellent written and verbal English. Additionally, some good to have skills Experience of working on drilling rig will be an advantage but not must Experience of Administration of SaaS solutions on Microsoft Azure. Knowledge of the SDLC Here at Kongsberg Digital, we offer you: Exciting challenges and possibility to develop yourself working with other highly competent peers. Great career opportunities with possibilities for personal development within a dynamic and innovative company. A work environment high level of flexibility that fosters innovation and technical excellence. Competitive compensation and top in the industry benefits. The Digital Platform team in Bangalore is primarily responsible for developing KDI s digital platform Kognifai It is an open and collaborative digital ecosystem that improves integration between the world of information technology and operational technology to accelerate business transformation in established industries. The team is responsible for innovation and development of components for the IoT platform (Kognifai) like data visualization framework, Identity management and data security, development of Data storage component and relevant analysis framework, edge computing and device management. Department CCDO Remote status Hybrid Employment type Full-time Employment level First /Mid-Level Officials Contact Talent Acquisition Specialist-APAC Global job opportunities Bengaluru OUR POWER IS CURIOSITY, CREATION AND INNOVATION We believe you love to experiment, challenge the established, co-create, develop and cultivate. Together we can explore new answers to today s challenges and future opportunities, and talk about how industrial digitalisation can be a part of the solution for a better tomorrow. We believe that different perspectives are crucial for developing gamechanging technology for a better tomorrow. Join us in taking on this challenge! About Kongsberg Digital Kongsberg Digital is a provider of next generation software and digital solutions to customers within maritime, oil & gas and utilities. Together with the rest of KONGSBERG, Kongsberg Digital offers solutions within autonomy, smart data, augmented reality and other areas. Join Kongsberg Digital as we pursue our mission to digitalize the world s industries for a better tomorrow. We truly believe that technology will drive more efficient and sustainable operations, making the oil sector more energy efficient, ships less polluting and green energy future proof. Founded in 2016 Co-workers 1316 CCDO Bengaluru Hybrid Technical Specialist Loading application form Already working at Kongsberg Digital? Let s recruit together and find your next colleague.
Posted 1 week ago
5.0 - 13.0 years
25 - 30 Lacs
Bengaluru
Work from Office
About us We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society s evolving needs. Learn more about our What and our Why and how we can work together . ExxonMobil s affiliates in India ExxonMobil s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India. Follow us on Twitter , Facebook and LinkedIn. What role you will play in our team We are seeking a highly skilled and motivated Installation Engineer with 5-13 years of experience to join our industry leading Global Projects team. In this role, you will be responsible for planning, coordinating and overseeing offshore transportation and installation activities to ensure project objectives are achieved safely, to the required quality standards, on time and within budget. What will you do Implement project management processes in accordance with company requirements Demonstrate SSHE leadership behaviors, actively participate in SSHE programs, reviews, and inspections Ensure compliance with applicable standards, regulations and project requirements Drive project performance by collaborating effectively with multi-disciplinary teams Develop/evaluate fundamental transportation and installation (T&I) execution approach/equipment Provide technical input to scope of work and Installation specifications for tender packages Provide technical input to tender evaluation exercise Coordinate internal/external interfaces with project management team, advisors, discipline engineers / contractor Participate in design reviews, constructability reviews, risk assessments and quality assurance activities Review and approve installation procedures and contractor studies Steward Marine Warranty Surveyor review and approval of T&I plans and procedures Develop T&I surveillance plans with Operations input Provide technical support as needed to vessel team(s) during offshore execution Implement lessons learned and contribute to continuous improvement processes Maintain accurate project records and documentation About you Skills and Qualifications Technical Skills: 5 - 13 years of prior installation engineering experience. Bachelor s degree in engineering with GPA 3.5 or above. Strong understanding of projects & project management. Knowledge of industry standards and regulatory requirements. Analytical Skills: Ability to understand complex technical documents, drawings, etc. Strong problem-solving skills to address project challenges. Behavioral Skills: Excellent verbal and written communication skills Ability to manage multiple projects simultaneously. Strong organizational skills and attention to detail. Willing to travel to project sites when needed. Geographically mobile; willing to travel and relocate globally . About you Cont..... Preferred Knowledge/Skills/Experience Prior experience in any of the following roles: Offshore Installation Engineer, Marine Warranty Surveyor Proficiency in Microsoft Office suite and virtual collaboration platforms Your benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn and Instagram Like us on Facebook Subscribe our channel at YouTube EEO Statement EEO statement ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. Business Solicitation and recruiting scams ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil. ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
Posted 1 week ago
5.0 - 7.0 years
14 - 15 Lacs
Pune
Work from Office
Career Opportunity with Burckhardt Compression We are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below. In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as: Position: Technical Improvement Engineer Location: Pune Your contributions to organisations growth: Technical Improvement Engineer Provide Technical support, assistance, and advice for compressors. The Technical improvement engineer is the technical contact point for all customers for improvement cases. Technical support of Sales Team in the offering phase for improvement cases. Supports front sales , FSS & Sales Engineering during offer stage, visit to sites during pre / post order & supplies in improvement cases. Analyse cases and evaluate the technical complexity of the case. Preparation of technical damage reports of medium complexity Develop and execute interim troubleshooting solutions with possible improvement scheme. Execution of actions to solve the claim sustainable of medium complexity. Support for Life Cycle Cost Analyses for improvement cases. Knowledge management and knowledge sharing Iinvolved in various kind of technical improvements based on experiences as well as customer service and support related topics. Root Cause Analyses - the root cause analyses (RCA), supports the TC member to establish an adequate technical report. Customer Complaint - TIMP coordinates the customer complaint / claim/ Non conformity process according Contact person at site for customer, agents, contractor and project manager Enhance customer satisfaction through timely services and better technical support and services in improvement cases. Development of training material, Hands-on and classroom training on improvement topics. Ensure adherence to deployed BC Quality system Clustering and transfer of TIMP cases to the Technical Support 3rd level Transfer of manufacturing related topics to Quality and Operation departments Expertise you have to bring in along with; BE with Mechanical Engineering with min 5 - 7 years of similar experience Analytical skill, technical decision making. Good Communication skill in English. (written & verbal communication with customer) Presentation & Training experience We Offer We have a very free culture, inspiring employees to involve in various activities of their interests. Our flexible working models will allow you to combine private interests with work Employee Connect, Engagement events and feedback culture enhances our reach and gives us an opportunity to continuously improve. Performance and appreciation awards Sports activities and Klib Library to energize you. We proudly do encourage diversity and inclusion in thoughts and in spirit. A winner of GreenCo Gold and other various ISO certifications, we encourage you to inhibit the same to contribute in a much greener tomorrow! We do aspire to be Great Place to Work soon to provide you an enticing career with us. HR Team Burckhardt Compression India
Posted 1 week ago
3.0 - 8.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Globally, Amagi works with 800+ content brands, delivering 5000+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings. Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery. Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the worlds foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology. Work Mode : In Office Location : Bangalore Job Profile The Amagi Systems Engineer (SE) in Bangalore will be a critical technical resource supporting global Sales Engineering teams, enabling the successful deployment of Proofs of Concept (POCs) for Amagi s cloud-based media technology solutions, including CLOUDPORT and THUNDERSTORM. The SE will collaborate closely with customer-facing SEs worldwide, managing POC requests via Jira, deploying POCs, and providing technical expertise to ensure customer requirements are met. The role involves direct customer interaction when needed, as well as internal enablement through technical collateral and process improvements. The Systems Engineer will be responsible for supporting global Sales Engineering teams by deploying and managing POCs for Amagi products. The SE will leverage their deep technical expertise in media technology, cloud infrastructure, and Amagi s product ecosystem to deliver high-quality POCs that demonstrate the value of Amagi s solutions. Using Jira to track and prioritize requests, the SE will work closely with customer-facing SEs across continents, providing technical support, automating processes, and engaging with customers directly when required. The SE will also contribute to internal enablement by creating technical collateral and providing feedback to enhance Amagi s products and processes. Key Responsibilities: Deploy and manage POCs for Amagi products, including CLOUDPORT and THUNDERSTORM, based on requests from global Sales Engineering teams via Jira, ensuring alignment with customer requirements and clearly defined success criteria. Act as a technical point of contact for customer-facing SEs, providing support for POC deployment, troubleshooting, and optimization, and engaging directly with customers when needed. Collaborate with global SEs to gather and document customer requirements during discovery calls, ensuring accurate translation into POC configurations. Write scripts to transform customer data to meet Amagi product input specifications and automate manual processes to improve POC deployment efficiency. Identify and resolve technical challenges in POC deployments, engaging subject matter experts (SMEs) as needed for complex architecture discussions. Create internal cases and anticipated product feature requests based on product gap analysis, collaborating with product development teams on feature prioritization. Liaise with product teams during new product releases, bug reporting, and new feature requests to ensure seamless integration and alignment with POC deployment needs. Attend global internal meetings and customer-facing calls during non-standard hours to accommodate different time zones, as needed. Develop technical collateral, such as deployment guides, blog posts, and training materials, to support internal SE enablement and improve POC delivery processes. Provide regular feedback to enhance the POC deployment process, improve product documentation, and streamline collaboration with global teams. Represent Amagi in technical forums or customer meetings as required, showcasing the technical capabilities of Amagi s products. Other related duties as assigned. Skills and Expertise Required: Deep knowledge of Amagi s product ecosystem, including CLOUDPORT and THUNDERSTORM, with hands-on experience configuring and deploying media technology solutions. Expertise in broadcast engineering workflows, streaming media technologies (e.g., HLS, DASH), and ad monetization. Familiarity with Amagi s latest deployment and CI/CD pipeline tooling, ensuring efficient and scalable POC deployments. Strong expertise in Jira for managing and prioritizing technical requests, with the ability to streamline workflows and track POC progress. Working knowledge of sales and software engineering tools, such as Salesforce and Confluence. Ability to understand and accurately document complex technical customer requirements and translate them into actionable POC configurations. Proficiency in writing concise and clear technical documentation, deployment guides, and scripts for automation. Strong communication skills to effectively convey technical concepts during internal discussions, customer calls, and presentations. Ability to multitask and manage multiple POC deployments simultaneously, with excellent time management and prioritization skills. Flexibility to work across global time zones and attend calls during non-standard hours when required. Education: Bachelor s degree in Computer Science, Engineering, or a related field, or equivalent years of relevant experience. Experience: 3+ years in media & entertainment technologies, with a strong focus on cloud-based media solutions. 2+ years of relevant experience in technical roles involving deployment, configuration, or support of media technology products in production or pre-production environments. Desirable: Professional certifications in public cloud technologies (e.g., AWS, GCP).
Posted 1 week ago
10.0 - 12.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Developing solutions and organizing, planning, creating & delivering compelling proof of concept Learn the technical details concerning how our software works and what problems it solves for our clients Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through Performing diagnostic tests and debugging procedures. Consulting with internal stakeholders to determine the scope of software development projects. Supporting customer through development of software and overseeing the deployment of applications across Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements. Keeping up to date with C++ standards and advancements in application development. Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management. Work on development and deployment of services activities. Perform necessary Documentation processes. Keeping up to date with latest technologies in AR/VR/MR modelling & simulation areas. Must possess an aggregate of 70% in 10th / 12th / Diploma/ BE. Experience 10-12 years Competencies required Excellent presentation and written communication skills in English. Installation of software procured by customers, solving technical issues and troubleshooting skills. Team player with good Interpersonal skills. Good training delivery skills (Online and Onsite). Highly self-motivated and Focused. Customer relationship building skills and ready to perform in customer pressure. Ready to travel, prepared to occasionally work out of working hours.
Posted 1 week ago
8.0 - 10.0 years
11 - 15 Lacs
Chennai
Work from Office
Quality and Environment, Health and Safety (EHS) Senior Engineer, Customer Quality Job Details | Danfoss We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Search by Postal Code Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Engineer, Customer Quality Danfoss Climate Solutions Segment Quality and Environment, Health and Safety (EHS) Job Description We are looking for a Senior Engineer, Customer Quality who will be responsible for ensuring customer satisfaction through proactive quality management and problem resolution. This role involves collaborating with internal teams and external customers to identify, analyze, and resolve quality issues, implement preventative measures, and drive continuous improvement. The Senior Engineer will act as a key point of contact for customer quality concerns and will champion a customer-centric approach to quality throughout the organization. Job Responsibilities Act as the primary point of contact for customer quality issues, concerns, and feedback. Lead the investigation, analysis, and resolution of customer complaints and quality problems, utilizing root cause analysis techniques (e.g., 5Why, Ishikawa diagrams). Ensure customer specific requirements are understood and followed Ensure fact-based customer quality data is shared with the Management, to be able to give the right priorities to decision making Build relationship with LIC and customer frontend functions to achieve common goal of high customer satisfaction. Coaching/Mentoring other Q/non-Q functions; assure knowledge transfer and retention in managed area Develop and implement corrective and preventative actions (CAPA) to address identified issues and prevent recurrence. Collaborate with internal teams (e.g., Engineering, Manufacturing, Sales) to resolve quality issues and improve product and process quality. Conduct on-site visits to customer facilities to investigate quality concerns, assess processes, and provide technical support. Analyze customer data and feedback to identify trends, patterns, and areas for improvement. Develop and maintain quality metrics and reports to track performance and identify areas for improvement. Support the implementation and maintenance of the quality management system (QMS) and ensure compliance with relevant standards (e.g., ISO 9001, IATF 16949). Support customer audits and visits. Background & Skills Bachelor s degree in mechanical engineering. 8-10 years of experience in quality engineering, customer quality, or a related field. Strong knowledge of quality management principles, tools, and techniques (e.g., FMEA, SPC, 8D, Six Sigma). Experience with root cause analysis and problem-solving methodologies. Strong understanding of quality management systems (e.g., ISO 9001, IATF 16949). Excellent communication, interpersonal, and presentation skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Certified Quality Engineer (CQE) or other relevant certifications. Experience with electromechanical product assembly, Refrigeration and air conditioning products, or automotive. Experience with SAP or other ERP systems. Six Sigma Green Belt or Black Belt certification. Danfoss Engineering Tomorrow Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. These cookies are required to use this website and cant be turned off. Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitors device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. 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Posted 1 week ago
0.0 - 2.0 years
2 - 4 Lacs
Bengaluru
Work from Office
We are seeking someone with 0-2 years of experience possessing the following qualifications: Technical Background : Bachelors degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor s degree is also considered. Communication Skills : Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers. Learning and Certification : Cloud Associate / Foundations / Professional Certification(s) from any cloud provider highly recommended. Career Level - IC2 Technical Support & Troubleshooting : Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions. Customer Engagement & Relationship Building : Foster positive customer relationships by delivering exceptional support and understanding their needs. Knowledge Management & Documentation : Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices. Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality. Proactive Support : Anticipate potential issues and provide proactive support to prevent disruptions.
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
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Posted 1 week ago
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India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.
Here are 5 major cities in India that are actively hiring for technical support roles:
The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.
In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:
In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:
Here are 25 interview questions that you may encounter when applying for technical support roles:
As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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