15083 Technical Support Jobs - Page 47

We have 250+ positions, active for Different voice & Chat processes.Hiring is open for a TOP 1 MNC located at Gurgaon No.of Positions: 250 Hiring Freshers & Experienced candidates, who are interested for the VOICE process. Freshers salary: 20K to 25K ( Depending on assessment scores) Experienced Salary : 23K to 45K ( Depending on assessment scores) Education Qualification: Grad & UG Job location : Gurgaon 5. Shifts : 5 Days Working ,Rotational Shift 6. Other Benefits Both Side Cab Incentive Medical Insurance Hiring Freshers & Experienced candidates, who are interested for the Chat process. 1 Freshers salary: 15K to 20K ( Depending on assessment scores) 2 Experienced Salary : 15K to 32K ( Depending on assessment scores) 3 Education Qualification: Grad & UG 4 Job location : Gurgaon 5 Shifts :5 Days Working,Rotational Shift 6. Other Benefits Both Side Cab Incentive Medical Insurance CONTACT IMMEDIATELY Senior HR Priyanka -8865082244 ( Call & Must WhatsApp the CV/ Basic details) Email: priyankabhandari199407@gmail.com NO CHARGES : TOUCH CONSULTANTS

Customer Support - Voice Process - International & Domestic Experience : Min 1 year experience into customer support - Voice Qualification : Inter & Above Package : Max Upto 5.5 Lpa Location : Hyderabad Shifts : Rotational 5 days working Technical Support - Voice Process - Day Shift - Freshers & Exp Experience : 0 -1 year of experience in Technical support - voice Qualification : Fresher - Graduation EXP - Inter & Above Package : Max Upto 3.8 Lpa Location : Hyderabad Shifts : Rotational 5 days working Perks and Benefits : Cab Facility Performance based Incentives Interested Candidates can send Resume to HR Gouri: 9100987757 gouri.axis@gmail.com (Send your resume on WhatsApp)

Leads generation Strategies & work to achieve the team Grow revenue & gain market share in the Lithium Battery Build and maintain strong long-lasting customer relationships Timely and successful delivery Customer service and technical support

International Process - Voice / chat Need good communication experienced or Fresher Graduate or Undergrad can apply Location - Jaipur & Gurgaon (WFO ONLY) Rotational shifts Salary up to 38K Contact - Varsha - 7000894276 Rashi - 6378301141

Key Responsibilities Provide first and second-level technical support to B2B clients via chat, email, and phone. Assist clients in navigating and effectively utilizing the BTA travel platform. Identify, diagnose, and resolve technical issues; escalate complex cases to senior teams when necessary. Track and document all support interactions using ticketing systems like Zendesk or Freshdesk. Liaise with development and product teams to report bugs and suggest improvements. Maintain and regularly update support documentation, FAQs, and training materials. Monitor system performance and proactively identify potential client-impacting issues. Deliver client training sessions and product walkthroughs when required. Ensure client communication is clear, timely, and solution-oriented. Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 13 years of experience in technical support or a similar customer-facing technical role. Strong analytical, problem-solving, and communication skills. Proficiency in handling web-based applications and portals. Knowledge of troubleshooting web technologies (HTML, browser settings, network issues). Familiarity with CRM and ticketing tools like Zendesk, Freshdesk, or Jira. Ability to prioritize and manage multiple client issues in a fast-paced environment. Customer-first mindset with excellent interpersonal and conflict-resolution skills. Preferred Skills Experience in the travel tech or online booking domain (e.g., GDS, APIs, travel CRMs). Knowledge of software debugging tools or browser developer tools. Understanding of API error responses and system logs. Basic SQL or database query skills. What We Offer Competitive salary with performance-based growth opportunities. Structured onboarding and training programs. Exposure to global travel technology systems and platforms. Collaborative and growth-driven work environment. Opportunity to work with an innovative, tech-forward company in the travel industry. Ready to be a part of our journey? Send your resume and cover letter to hr.india@tripbrandsgroup.com Contact: 7736455581

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

Support the IT team in maintaining hardware, software, and other systems Assist with troubleshooting issues and provide technical support Organize and maintain IT resources Lend IT support in areas such as cybersecurity, programming, analytics, and data center management Requirements Computer Science, Information Technology, or Management Information Systems major Minimum GPA of 3.0 Familiar with Java, .NET, JavaScript or HTML/DHTML and Microsoft Office Suite Strong verbal and written communication Excellent analytical and problem-solving skills Ability to work well in teams Strong work ethic and attention to detail

Join the Intelligent Solutions team and revolutionize operations with cutting-edge low code/no code solutions that boost efficiency and streamline processes! Job Summary As a Workflow Developer on the Securities Services Operations Transformation team, you will be part of the Intelligent Solutions team within Securities Services Operations Transformation. Your role involves building low code/no code solutions for operations users to enhance efficiency and streamline processes. Job Responsibilities Collaborate with business analysts, stakeholders, and cross-functional teams to gather and understand requirements. Partner with clients and stakeholders to design, ideate, wireframe, and prototype features and experiences. Translate business requirements into detailed technical specifications and workflows. Design and map processes by reviewing SOPs and creating detailed process flows. Utilize BPMN to model, optimize, and document business processes. Design, develop, and implement complex workflows using low code/no code platforms. Customize advanced forms/screens to enhance user experience and meet business needs. Perform thorough testing and debugging to ensure workflow quality and functionality. Integrate workflows with various APIs and third-party services. Provide technical support and troubleshooting for workflow-related issues. Support change management activities and monitor adherence to risk, controls, compliance, and regulatory requirements. Required Qualifications, Skills and Capabilities Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience (5+ years) in developing workflows using low code/no code platforms such as Pega, Appian, PowerAutomate. Experience in BPM tools such as Camunda, Signavio, or similar platforms. Extensive experience in designing and developing forms/screens. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office (MS) applications, including MS Word, MS Excel, MS Visio, and MS PowerPoint. Preferred Qualifications, Skills and Capabilities Experience in database management and API integration. Familiarity with scripting languages (e.g., JavaScript, SQL) for custom logic and automation. Working knowledge of API connections and Messaging Queues (MQ). Experience in Agile methodology with Certified Scrum Master or Certified Product Owner. Basic proficiency in JIRA, Tableau, Alteryx. Join the Intelligent Solutions team and revolutionize operations with cutting-edge low code/no code solutions that boost efficiency and streamline processes! Job Summary As a Workflow Developer on the Securities Services Operations Transformation team, you will be part of the Intelligent Solutions team within Securities Services Operations Transformation. Your role involves building low code/no code solutions for operations users to enhance efficiency and streamline processes. Job Responsibilities Collaborate with business analysts, stakeholders, and cross-functional teams to gather and understand requirements. Partner with clients and stakeholders to design, ideate, wireframe, and prototype features and experiences. Translate business requirements into detailed technical specifications and workflows. Design and map processes by reviewing SOPs and creating detailed process flows. Utilize BPMN to model, optimize, and document business processes. Design, develop, and implement complex workflows using low code/no code platforms. Customize advanced forms/screens to enhance user experience and meet business needs. Perform thorough testing and debugging to ensure workflow quality and functionality. Integrate workflows with various APIs and third-party services. Provide technical support and troubleshooting for workflow-related issues. Support change management activities and monitor adherence to risk, controls, compliance, and regulatory requirements. Required Qualifications, Skills and Capabilities Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience (5+ years) in developing workflows using low code/no code platforms such as Pega, Appian, PowerAutomate. Experience in BPM tools such as Camunda, Signavio, or similar platforms. Extensive experience in designing and developing forms/screens. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office (MS) applications, including MS Word, MS Excel, MS Visio, and MS PowerPoint. Preferred Qualifications, Skills and Capabilities Experience in database management and API integration. Familiarity with scripting languages (e.g., JavaScript, SQL) for custom logic and automation. Working knowledge of API connections and Messaging Queues (MQ). Experience in Agile methodology with Certified Scrum Master or Certified Product Owner. Basic proficiency in JIRA, Tableau, Alteryx.

ICERTIS Solutions is looking for Senior Software Engineer - Customer Support (Tech.) to join our dynamic team and embark on a rewarding career journey Develop high-quality software design and architecture Identify, prioritize and execute tasks in the software development life cycle Develop tools and applications by producing clean, efficient code Automate tasks through appropriate tools and scripting Review and debug code Perform validation and verification testing Collaborate with internal teams and vendors to fix and improve products Document development phases and monitor systems Ensure software is up-to-date with latest technologies Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members. Contribute to the ongoing evolution of the existing content supply portfolio of applications and services. Design, develop, modify, implement, and support software components anywhere in the software stack. Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions. Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary. Assist in task planning, estimation, scheduling, and staffing. Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities. Determine process improvements, best practices, and develop new processes. Work in close partnership with cross-functional teams and management.

iTech India is looking for Software Engineer to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our companys technical needs. Testing new software and fixing bugs. Shaping the future of our systems.

Diverse Lynx is looking for SAP MM to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

Diverse Lynx is looking for SAP SD to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP SD Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of SD Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

AGARWAL FASTNERS PVT LTD is looking for IT- Hardware and Networking Engineer at Plant Palghar (E) to join our dynamic team and embark on a rewarding career journey Design and implement network infrastructure solutions. Configure and maintain network hardware and software. Monitor network performance and troubleshoot connectivity issues. Collaborate with IT teams to ensure network security and compliance. Provide technical support and training to users on network technologies.

Intellicube Technology is looking for Tech. Executive to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

HSBC electronic data processing india pvt ltd is looking for Senior Software Engineer to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our companys technical needs. Testing new software and fixing bugs. Shaping the future of our systems.

|Aegistech Innovations Private Limited is looking for Customer Support to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

To be responsible for the management of both proactive and reactive incidents ensuring a professional and consistent delivery of quality services to our Customers Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes To ensure the incident management practices are followed diligently , leading to excellent reviews and feedback from the customer ( CSAT) To ensure that customer SLAs are always met Service oriented with good customer service skills Good interpersonal, analytical and communication skills Good time management, and organisational skills Ability to carefully plan and co-ordinate work according to a demanding time schedule Flexibility in terms of working hours Willingness to work in shiftsand on call support 24/7 Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents and changes end to end Ability to build relationships with peer and management levels both with clients and the company management Excellent matrix management and Team Player Good understanding of Cisco routing and switching technology, SDx solutions, Security platforms and wireless technologies Multitasking and able to perform under pressure Proactive, self-motivated, and determined attitude Good understanding of incident and change process and ITIL best practices Ability to clearly articulate messages to a variety of audience Show knw Service Now Global Delivery & Operations

Responsibilities: Must possess hands-on experience working in an applications production support/application development environment. They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets. Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company. The role is to maintain, control and support the applications on the production lines. Technical support and maintenance activities for the applications. Daily tasks to be performed: Working with the clients processes (incident, problem, change management). Communicating and working closely with the users and the client. Daily meetings with the team, occasional meetings with the client. Problem analysis and documentation. Performing root cause analysis. Source code analysis. Creating bug fix, releases and upgrades for the applications. Occasionally configuring and optimizing the application and infrastructure. Responsible for monitoring and responding to open tickets submitted through an incident management system. Troubleshoot and escalate alerts that cannot be resolved to appropriate section. Prioritize and handle service requests and incidents. Progress issues and provide relevant information for troubleshooting or for clarification. Identify opportunities for process improvement and contribute to departmental initiatives. Responsible for improving and documenting the technical processes around application support (using Confluence). Work collaboratively with Account Managers on change requests, managing issues and establishing priorities. Handle late night and weekend emergency support on as required. Resolve system problems during non-business hours or backlogs by providing off-hours support as needed. Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team. Develop scripts works with team to automate repeatable manual tasks. Responsible for troubleshooting and resolving application. Rotational Shift/ On call requirement is required in future. Lead the team and clarify their technical queries on Mainframe technologies. Primary Skills: COBOL/JCL, IBM WebSphere MQ Secondary Skills: DB2 Reporting and presenting to client. Single Point of Contact for the team. Good Communication. Language :- German (Optional). Good to know to read, write and speak in German language.

Req ID: 332911 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Oracle ORDS+EBS (R12) to join our team in Pune, Mah r shtra (IN-MH), India (IN). Key Responsibilities: REST API Development: Designing, developing, and implementing RESTful APIs using Oracle REST Data Services (ORDS) to expose data and functionality from Oracle EBS R12. PL/SQL Development: Writing and optimizing PL/SQL code for API development and database interactions within the EBS environment. EBS Technical Support: Providing technical support for Oracle EBS R12, including troubleshooting issues, resolving problems, and ensuring the stability of the system. Integration Development: Building integrations between Oracle EBS and other systems using REST APIs and other integration methods. Database Management : Managing database interactions, including data extraction, transformation, and loading (ETL) processes. Reporting and Analytics : Developing and maintaining reports and analytics based on data from Oracle EBS. System Administration: Performing tasks related to EBS system administration, such as user management, security, and performance tuning. Documentation: Creating and maintaining technical documentation for APIs, integrations, and other technical aspects of the system. Skills Required: Strong PL/SQL and SQL skills: Essential for developing and managing APIs, database interactions, and custom reports. Oracle EBS Expertise: Familiarity with Oracle EBS R12 modules, including Financials, SCM, HRMS, or other relevant modules. Oracle REST Data Services (ORDS): Hands-on experience with ORDS for developing and deploying RESTful APIs. Integration Knowledge: Experience with integrating Oracle EBS with other systems using REST APIs, web services, or other methods. Technical Troubleshooting: Ability to diagnose and resolve technical issues related to Oracle EBS and ORDS. Analytical and Problem-Solving Skills: Ability to analyze business requirements, design solutions, and implement them effectively. Communication Skills: Ability to communicate technical information to both technical and non-technical audiences. Version control and deployment: Experience with version control systems (e.g., Git) and deployment processes for Oracle EBS and ORDS. Security Awareness: Understanding of security best practices for Oracle EBS and REST APIs About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

Req ID: 329219 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Senior Specialist - Sharepoint/OneDrive Support to join our team in Bangalore, Karn taka (IN-KA), India (IN). "Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers and SharePoint Online Job Description- Provides deep subject matter expertise, advice and program delivery. Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends. Contributes to the development of new techniques and plans within area of expertise. Thorough understanding and management of customer business needs and expectations. Provide support on day to day operations in managing the Messaging infrastructure of account(s). Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Anticipates operational, program, and implementation issues and develops preventative measures. Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. Applies advanced training and experience to resolve difficult client problems where standard practice has failed. Identifies, structures, and delivers services that enable business processes. May develop automated methods needed to implement recommended solution. Performs root cause analysis on failed components and implements corrective measures. Designs and implements load testing and disaster recovery scenarios. Mentors junior team members. Candidates must have exceptional customer service, problem solving, and communication skills Possess the ability to work independently with minimal management supervision and with a global team of engineers Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills Technical Skillset- Health checks, server capacity management and proactive configuration management support Security hardening and patch/update management support High-availability components support Service Management and Service Level Management Collaboration components configuration management Search engine configuration management Content management configuration support"

Req ID: 332883 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a S/4HANA R&D /Engg - Adv. Variant Config to join our team in Hyderabad, Telangana (IN-TG), India (IN). Configuring and customizing the Variant Configuration module, including creating and managing classes, characteristics, dependencies, and configuration profiles. Working with Super BOMs and Super Routings. Troubleshooting VC-related issues using SAP VC Trace and other relevant tools. Providing functional and technical support for VC processes, such as variant pricing and order entry. Implementing and managing ALE scenarios for distributing VC master data, such as characteristics, classes, dependencies, and configuration profiles, across different SAP systems. Configuring and monitoring IDocs for data exchange related to VC objects, including material variants and other relevant data. Troubleshooting ALE and IDoc errors and ensuring smooth data transfer. #LI-INPAS Understanding different IDoc message types used for VC master data distribution. About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

SE NIOR SILICON DESIGN ENGINEER THE ROLE : We are looking for an adaptive, self-motivative design verification engineer to join our growing team. As a key contributor , you will be part of a leading team to drive and improve AMDs abilities to deliver the highest quality, industry-leading technologies to market. The V erification Engineering team furthers and encourages continuous technical innovation to showcase successes as well as facilitate continuous career development. THE PERSON: You have a passion for modern, complex processor architecture, digital design, and verification in general. You are a team player who has excellent communication skills and experience collaborating with other engineers located in different sites/ time zone s . You have strong analytical and problem-solving skills and are willing to learn and ready to take on problems. KEY RESPONSIBILITIES: Develop/Maintain tests for functional verification and performance verification at the core level Build testbench components to support the next generation IP Maintain or improve current test libraries to support IP level testing Create hardware emulation build to verify the IP functional performance Maintain and improve current hardware emulation environment to speed up the runtime performance and improve the debug facility Provide technical support to other teams PREFERRED EXPERIENCE: Good at C/C++ Familiarity with SystemVerilog and modern verification libraries like UVM Experience/Background on Computing/Graphics is a benefit Experience with OpenGL/OpenCL/D3D programming is a benefit ACADEMIC CREDENTIALS: Bachelors or Masters degree in computer engineering/Electrical Engineering #LI-PK2

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs