Hiring! - Voice & Non-Voice Technical Support (Hindi + English); ;work from office;Hyderabd,ctc upto3.8lpa Are you passionate about technology and love helping people? We're expanding our team and looking for Technical Support Executives for Voice and Non-Voice processes. BPO industry. Flexible to work from office day shifts Salary 2.8lpa to 3.8lpa Freshers Welcome *Skills* : Provide L1-level technical support for end users Troubleshoot issues related to LAN, WAN, desktop systems, and basic networking Handle customer queries via voice or chat/email support Offer product-specific support (especially HP products printers, laptops, desktops, etc.) Ensure first-time resolution with a customer-first attitude *Requirements:* Must be fluent in Hindi and English Strong knowledge of: LAN/WAN troubleshooting Desktop Support & L1 Technical Support HP Products Excellent problem-solving and communication skills Prior experience in a technical support role preferred Interested Candidates Can Reach Out To Below: Contact HR Bhavani: WhatsApp: 9059145980 Email: bhavanip.axis@gmail.com Join a growing tech-support team that values skills, service, and growth. Help us deliver world-class support while building your career in IT

Product Support Specialist Ready to make a global impactJoin Thomson Reuters as a Product Support Specialist and help shape the future of audit technology! The Product Support Specialist serves as the primary point of contact for our global user base, delivering high-quality support and ensuring a seamless experience with the Audit suite of products. About the Role: Act as point of contact for troubleshooting, diagnosis, and escalation of technical support queries related to all Audit products via phone, email or other media types as available. Resolve all technical and service issues related to all Audit products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success. Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services. Achieve all department assigned metrics. Report and escalate issues leading to recurring technical problems. Continuously increase technical aptitude and customer service skills, as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes. Develop or suggest Knowledge base articles for internal and external users. Create support documentation for troubleshooting, training, and other areas as needed. Educate self and colleagues on new releases, test functionality and report on issues found during product releases. Promote usage of our public help center to users to encourage self-help on support queries. Ability to flex working hours to accommodate busy periods and react with increased productivity. All other duties as assigned by supervisor MAJOR AREAS OF ACCOUNTABILITY Provide customer service & technical assistance to customers via phone, e-mail, or other media types as assigned. Troubleshoot and solve basic common user problems in real time, including navigation problems, browser-related issues, how to questions. Troubleshoot and strive to solve technical issues Escalate top priority, production-critical issues. Achieve quality and productivity metrics while providing an effortless customer experience. Proactively learn new features and enhancements to existing products to effectively support existing users. About You: Minimum2 years’ experience in a customer facing position or equivalent experience desired. Candidate should be willing to work in night shifts Hybrid Mode 2-3 days Mandatory Work from Office per week to be followed. Experience in technical support via phones, chat, emails or in person, showing commitment to customers. Fluent written and verbal communication skills in English Strong problem solving, analysis, design, and testing skills. Quick learner, eager to leverage new technologies in a dynamic team environment. Proven experience owning issues to resolution. Demonstrate good time management skills. Work as part of a team & independently in a dynamic, fast-paced environment. Experience working with Microsoft office suite Desired: Financial services and/or accounting industry experience Experience with tax research software is highly beneficial Technical Support/IT helpdesk experience #LI-SS3 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

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Job Summary: Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours. Key Responsibilities: Manage a team of technical support engineers to ensure customer issues are resolved promptly Monitor and manage the support queue to ensure the timely resolution of customer issues Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary Develop and maintain documentation of technical support processes and procedures Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge Collaborate with other departments to ensure effective communication and resolution of customer issues Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance Ensure customer satisfaction by providing high-quality technical support Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Proven experience managing a technical support team Experience troubleshooting IoT devices Strong communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Experience with ticketing systems and customer support software Strong analytical and problem-solving skills Ability to work night shifts If you are passionate about technology and have experience leading a technical support team, we encourage you to apply for this exciting opportunity. We offer a competitive salary and opportunities for professional growth and development.

Regional Coordinator (One Vacancy), Bharat Rural Livelihoods Foundation POSITION VACANT: Regional Coordinator (One Vacancy), Bharat Rural Livelihood Foundation, Gumla, Jharkhand. 2. ORGANISATION BACKGROUND: The Ministry of Rural Development set up Bharat Rural Livelihoods Foundation (BRLF), Government of India (GOI) as an independent organization under the Societies Registration Act to facilitate civil society action in partnership with State and Central Government, to transform livelihoods and lives of rural households, with an emphasis on women, particularly in the Central Indian Tribal Region. BRLF is a unique and first-of-its-kind initiative. The Foundation is a partnership between Government on the one hand and private sector philanthropies, and public and private sector undertakings (under Corporate Social Responsibility) on the other. Major functions of BRLF are fostering strategic partnerships with state govt for improving program outcomes, providing financial grants to Civil Society Organizations (CSOs) to meet their human resource and institutional costs for up-scaling of proven interventions, investing in institutional strengthening of smaller CSOs, capacity building of professional human resources working at the grassroots, and to create a Knowledge Hub for the sector. Jiwi Daah Hasa synonymous with Life, Water and Earth is a highly ambitious project of Bharat Rural Livelihoods Foundation (BRLF) which aims to impact the lives of 1 lakh marginalized households across 24 blocks of Jharkhand, by supporting their livelihoods, thereby ensuring sustained income in the long run. The overall project goal is to enhance the income of 1 lakh households, regenerate agro ecology & secure livelihoods and climate resilience. 3. JOB DESCRIPTION/ RESPONSIBILITIES: BRLF is looking for passionate and motivated professionals to join SPMU, Ranchi, Jharkhand. The Regional Coordinator shall be responsible for the following: Key Job Responsibilities: (1) Responsible for smoothly implementing all project activities in their allotted respective region; (2) Conduct regular field visits to all the CSOs blocks monthly or as per requirement (action plan) to ensure the quality of DPR and implementation of DPR activities; (3) Provide onsite handhold and technical back support to the CSO project team; (4) Responsible for updating the field data of the CSOs and ensuring timely entry into the HIMWP / BRLF MIS portal; (5) Facilitate healthy coordination between CSOs - Block - District level officials in planning, implementing and monitoring project milestones; (6) Facilitate organisation in block and district meetings to ensure the execution and implementation of DPR and adequate technical support is provided to CSOs in the field; (7) Establish healthy working relationships with District and Block Level Stakeholders- Govt agencies/ PRIs and rural communities; (8) Ensure compliance with Systems and Processes -- timely progress reporting; (9) To support organizing regional and state events and regular communication with all stakeholders; (10) Provide support to CSOs for preparation of different layers of GIS maps. (11) Report to the Team Leader about progress and attendance (concerning the monthly salary disbursement). Applicants must have completed Four Years Graduation (BE/ B.Tech./ BSc in Agriculture etc.) Or three years diploma in Civil/ Water Engineering from a UGC recognized university (Regular only). (1) Minimum 5-7 years of grass-root experience working in rural livelihoods domain or in watershed/ Natural Resource Management (2) Prior experience of leading a team of professionals and different projects. Essential Skills and Competencies: (1) Excellent speaking, reading and writing skills in English and Hindi (Compulsory) and knowledge of santhali language will be an added advantage. (2) Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Geographic Information System (GIS) software, with the ability to create, analyze, and present data effectively. (2) Ability to work in a multi-cultural/ multi-disciplinary team; (3) Ability to multi-task and work well in such a team; (4) Willing to travel. The remuneration package budgeted for the position is between INR 50,000 to INR 55,000 per month. Offers shall be commensurate with the qualifications, experience and salary history, of the selected candidate. 7. LOCATION: Gumla, Ranchi. 8. CONTRACT TYPE AND PERIOD: This is a contractual engagement for a period of six months. The engagement may be renewed/ extended based on the performance and requirements of the organization. Eligible candidates interested in the position are requested to apply using the Link . Applications will be reviewed on a rolling basis, and the position will remain open until filled. Early submission is encouraged, with a final application deadline May 30, 2025. BRLF is an equal opportunity organization without any discrimination by virtue of religious belief, social class, caste, special ability, or gender. BRLF is an equal opportunity organization. Women are encouraged to apply.

Job Overview BU / FUNCTION DESCRIPTION Power Solution engineering team in D&D is responsible for development of innovative power interconnection solution products which are used in the hyperscale computer, AI, Datacenter, Cloud server, and other IT system, including connector and cable assembly. Role Objective: Manage the complete product development life cycle (starting from voice of customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution & Sustenance till product end of life) Build a deep understanding of market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams Work closely with customer/sales/PM in getting the right and clear VOC (voice of customer), make engineering evaluation/proposal to customer. Maintain a System level understanding of customer application and the cable design/concept necessary for providing a solution to the customers expectation. Follow LEANPD Project Process to support project team from PDE perspective to complete Project (NPI or Sustaining) on time, quality and budget. Drive the development and release of product, scale-up through stage-gate reviews, ensuring milestone commitments are maintained. Technical support to customer, sales, PM and plant team. Conduct necessary test, engineering analysis, trouble shooting and verification. Work with global manufacturing resources, procurement, and outside suppliers to meet all TE technical, quality, and cost objectives Introduce breakthrough technologies by partnering technically with our customers worldwide and with our TE Global competency centers to enhance business revenue & growth. Apply engineering best practice to reduce cost and sustain exiting products to meet customer s cost targets. Skills and Experiences: Bachelor degree (Mechanical) required and Master is preferred Knowledge about various phases of product realization and product development Knowledge of state-of-the-art design tools such as 3D Computer Aided Design (CAD), modelling, Geometric Dimension & Tolerancing (GD&T), electrical & electronic design and Simulation Basic knowledge in manufacturing process (machining, molding, stamping, plating, etc.) will be a plus. Basic knowledge in material (metal/plastic) properties will be a plus. Knowledge of power distribution system and connection components. Familiarity with power safety standards and agency approval of power connector/cable/cable assembly. Basic FEA simulation on mechanical, mold-flow, and Thermal. Familiarity with quality tools (FMEA, 6sigma, DOE, 8D ) will be a plus. CRITICAL EXPERIENCE 10+ years working experience as new product development related position and 5+ years of working experience on product developing of connector\cable\cable assembly. Connector, especially Power/Industrial/Auto connector design background will be a plus. Experience on power distribution inter/intra system is required. This position is highly technical and requires an individual who can work independently. Experience on product compliance certification (Product, Safety, Environment substance control) Experience in design for manufacturing and assembly (DFMA), design for cost (DFC), design for manufacturing (DFM) COMPETENCIES Application EngineeringAbility to understand customer requirements & offer engineering solutions Engineering management across cross functional teamsDeveloping technical roadmaps to align with market direction & communicating it across business units, management & customers to share applicable technology Working together with global team. Optimizing engineering & innovationDefining & managing IP strategy & constantly improving products through R&D Quick learning capabilityAcquire the necessary skill set, assuring succession & phase in the organization, procedure and culture. Quality controller Ability to assure quality for services, documents and prints. Good presentation skills with usage of PowerPoint Location

BASIC SUMMARY: Responsible for technical support for Endosafe (including automated NEXUS system) and/or Celsis and their associated systems. Support customers on Endosafe® and/or Celsis™ instrument installation, qualifications and product validation. Provide on-site training, sample testing or troubleshooting for continued customer satisfaction of our clients. Manage activities to help meet revenue targets and goals for the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: Understanding and application of one or more of the product lines under the Microbial portfolio (Endosafe® and/or Celsis™) Applies technical/scientific skills to develop existing accounts and compete for customers together with the Account Management team whether for products sales or services sales. Supports customer onboarding, provide customer training, qualify leads, perform test demonstrations and help close new business opportunities during customer start up and continued account management. Responsible for the initial training and validation/application development support for customers, ensuring full and continued utilization of Microbial Solutions products. Recommends or performs remedial actions to troubleshoot customer issues related to application, reagents and software for the assigned product line. Performs instrument qualification and installation for new customers Establishes regular interface and communication with the Account Management and Field Services team to relay shared goals and targets; develop co-strategies to achieve defined targets; and work cohesively as a team to provide excellence in service to clients Builds relationships with customers to influence the acceptance and use of Microbial portfolio Input, manage and monitor cases on Service Cloud or SFDC. Ensures activities of the Technical Services team are continuously compliant to ISO 9001, Company local & global SOPs and data integrity principles and requirements, where appropriate. General requirements Maintains confidentiality of all Client information according to internal SOPs, Quality Service Agreements, and regulatory requirements. Maintains appropriate records and documentation of activities to facilitate continuous compliance to ISO 9001, Company local & global SOPs and data integrity principles and requirements, where appropriate. Actively seeks improvement within area of responsibility and takes necessary action to implement such improvements. Must be willing to travel domestically and internationally to customers’ sites Adheres to Company Policies and Procedures, including Code of Ethics and to Health and Safety requirements. Performs all other related duties as assigned. Preferred candidate profile QUALIFICATIONS: Education: Minimally M.Sc. or equivalent in Biology, Botany, Microbiology, Life Sciences, Biotechnology or any other related scientific discipline. Experience: 0-5 years of relevant industry experience, preferably involving customer-facing responsibilities. Understanding of Biology/Microbiology in the Pharma setting is an advantage An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Other: Must possess excellent communication and presentation skills. Proficient in the use of Microsoft Office applications

Roles and Responsibilities WARM GREETINGS FROM RIVERA MANPOWER SERVICES!! NOTE- Candidates Currently in Bangalore. Hiring Banking Support Specialist / International Non Voice process. For more details contact below given number WhatsApp if in case number is busy CHETHANA 7829336034 Openings available : Process name : International Non voice process Designation : Support Specialist Qualification : Undergraduates /Graduates / Post Graduates Salary : Max : 4.5 + incentives Shift timings : Fixed Shifts Location : BANGALORE Desired Candidate Profile : * Any Graduate/Post Graduates with minimum 1Year of experience in International voice/ Non Voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits *Incentives *Insurance Regards, Chethana 7829336034 Rivera manpower services

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and optimizing our service desk operations. With a focus on user access management you will ensure seamless support and enhance user experience. This hybrid role offers the opportunity to work night shifts contributing to the companys global reach and impact. Responsibilities Manage and optimize service desk operations to ensure efficient workflow and user satisfaction.Implement user access management protocols to maintain security and streamline access.Provide technical support and troubleshooting for service desk inquiries during night shifts.Collaborate with cross-functional teams to enhance service desk processes and user experience.Analyze service desk performance metrics to identify areas for improvement and implement solutions.Develop and maintain documentation for service desk procedures and user access management.Ensure compliance with company policies and industry standards in service desk operations.Train and mentor junior staff on service desk protocols and user access management techniques.Coordinate with IT teams to resolve complex technical issues and improve service desk efficiency.Utilize problem-solving skills to address user access challenges and enhance system functionality.Engage in continuous learning to stay updated with the latest technologies and best practices in service desk management.Contribute to the development of innovative solutions to improve user access management and service desk operations.Support the companys mission by ensuring reliable and efficient service desk operations impacting global user experience. Qualifications Possess strong technical skills in service desk operations and user access management.Demonstrate proficiency in troubleshooting and resolving technical issues.Exhibit excellent communication skills to collaborate effectively with cross-functional teams.Have a keen eye for detail and a proactive approach to identifying and solving problems.Show commitment to continuous learning and professional development in the field.Display ability to work independently and manage tasks efficiently during night shifts.Bring experience in implementing security protocols and maintaining compliance standards.

Total Yrs. of Experience 10 yrs Relevant Yrs. of experience 10 Yrs Detailed JD (Roles and Responsibilities) Platform knowledge on MDM (Android & iOS/iPadOS) Samsung KNOX enrollment for Fully Managed devices Apple business Manager (ABM) - DEP & VPP Manage the deployment, configuration, and ongoing support of Microsoft Intune. Develop and implement Intune policies for mobile device management, including security and compliance. Monitor and maintain device compliance and security posture through Intune. Provide technical support and troubleshooting for Intune-related issues. Collaborate with IT and security teams to implement best practices for mobile device security. Conduct regular audits and assessments of Intune policies and configurations. Assist with onboarding new devices and users into Intune environment. Stay updated with Intune features and updates, and recommend improvements or new configurations. Train end-users on Intune functionality and best practices for mobile device security. Configure supervised device enrollment for enhanced management capabilities. Implement and manage BYOD enrollment scenarios in Intune, ensuring security and user privacy. Set up Apple Business Manager integration with Intune for managing Apple devices. Configure Volume Purchase Program (VPP) setup using Intune connector for streamlined app distribution. Prepare Low-Level Design (LLD) and High-Level Design (HLD) documents for Intune configurations and implementations Mandatory skills MDM, Intune, Android and IOS, Ipad OS Desired/ Secondary skills PowerShell script, Domain Intune

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Phenomenex, one of Danaher s 15+ operating companies, our work saves lives and we re all united by a shared commitment to innovate for tangible impact. You ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Phenomenex isn t your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. The Account Manager is responsible for maintaining and managing allocated territory by meeting and exceeding sales goals. Engaging with customers, providing them with sales and technical support, Build professional relations with key people at customer accounts. Work in cohesion with other functions of company to drive growth strategies and profit margins. This position reports to the District Sales Manager and is part of the Sales team located in Baroda and will be working remotely to cover the assigned territory. In this role, you will have the opportunity to: Ensure that assigned account territory meets sales and unit goals. Develop relationships with new and existing customers. Provide updates to Sales Manager regarding achievement of goals, trends and competition Implement account action plans, review performance and improve current account sales & support programs for the territory Manage and maintain information in customer database system (MSCRM) The essential requirements of the job include Bachelor s or Master s degree, in any Life Science stream required. At least 8 years of experience in Sales. Advanced knowledge of sales principles and methods of negotiation, and demonstrated advanced capability to identify business opportunities Good knowledge of Chromatography. Pharma & Non-Pharma Market & workflow understanding A proven track record of success in Sales/Customer Service type roles preferred Travel, Motor Vehicle Record & Physical/Environment Requirements: Willingness to travel as per customer engagement needs. It would be a plus if you also possess previous experience in: Laboratory with Hands on experience in chromatography using HPLC Phenomenex, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide. Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Organize and coordinate assigned client account work in a timely and profitable manner. Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed. Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service. Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs. Prepare client proposals, report specifications, technical information, etc. Provide technical consulting services to clients directly and/or through coordination with internal technical team. Follow up on inquiry calls; respond to specific client inquiries promptly and professionally. Participate in trade shows and technical conferences when necessary. Work with business support to bill clients in a timely, concise and profitable manner. Provide technical support to in house employees as required. Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Performs other duties as directed. General Bachelors degree or equivalent, plus five years of directly related experience. Familiarity with industry associations, technical committees, industry best practice which would add value for client program management. Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.). Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions.

Ticket Management : Monitor, prioritize, and assign incoming support requests using the organizations ticketing system to ensure timely resolution. Team Coordination : Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. Technical Support : Provide first-level support for hardware, software, and network issues; escalate complex problems to appropriate IT personnel. User Communication : Maintain clear and consistent communication with users regarding issue status, resolutions, and follow-ups.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

We are seeking an experienced and dynamic Product Development Manager with a deep understanding of Sweater Design & Development . This role will focus on front-end product development, yarn and stitch engineering, and providing comprehensive support to our manufacturing partners throughout the lifecycle of the product\u2014from style inception to final adoption. The ideal candidate will possess expertise in designing and developing knitwear products, be highly collaborative with design teams, and have a strong ability to work closely with factories to ensure successful product execution. Role Responsibilities Key Responsibilities: Front-End Product Development :Lead the development & allocation process for new knitwear styles from concept through to sample production. Work closely with design teams to understand the vision and translate that into viable products. Yarn & Stitch Engineering :Develop and source the most appropriate yarns and fibers, ensuring quality and sustainability standards are met. Partner and manage regional yarn mills and liase with factory suppliers to ensure timelines and quality are met and adhered to. Select and engineer stitches that align with design and functionality goals, optimizing texture, stretch, and durability. Sample Management & Prototyping :Collaborate with design and production teams to create prototypes and samples, guiding the necessary iterations and improvements to achieve desired results in terms of fit, quality, and cost. Factory Support & Liaison :Act as a key point of contact between the design team and manufacturing units. Provide technical support, troubleshooting, and guidance during the production process to ensure quality control and adherence to timelines. Process Optimization & Efficiency :Continuously evaluate and optimize production processes to ensure efficiency, cost-effectiveness, and high-quality outcomes. Address any manufacturing challenges proactively and provide solutions. Regularly update internal systems to update pricing, style and yarn details. Trend Analysis & Innovation :Stay current with global fashion trends, new yarn technologies, and knitting techniques. Introduce innovative ideas and materials that enhance product offerings and set trends in the market. Sustainability Focus :Advocate for and implement sustainable practices in knitwear development, from yarn sourcing to the final product, ensuring that sustainability is integrated into every step of the process. Role Qualifications Experience :Minimum 5-7 years of experience in product development, with a focus on knitwear. Experience working with Indian and international factories is a plus. Technical Expertise :In-depth knowledge of knitwear construction, yarn selection, and stitch engineering. Familiarity with different knitting machines and techniques. Educational Background :Bachelor\u2019s or Master\u2019s degree in Fashion Design, Textile Engineering, or a related field. Creativity & Innovation :A keen eye for detail and a passion for fashion. Ability to balance creative design with technical execution and production realities. Collaboration & Communication :Strong interpersonal and communication skills to work effectively with cross-functional teams, suppliers, and factory partners. Project Management :Ability to manage multiple projects simultaneously, from concept through adoption, while ensuring quality and deadlines are met. Language Proficiency :Fluency in English, with additional language skills in Hindi or other regional languages being an advantage.

A Day in Your Life at MKS: As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD. You Will Make an Impact By: Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. Skills You Bring: Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution. Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures. Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided. Preferred Skills: ITIL certification Microsoft Intune Service Now #LI-MK1 MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Riveron is looking for a Senior Solution Consultant focused on OneStream to join our Technology and Innovation practice. The Senior Solution Consultant will work side-by-side with our project team members to execute client projects ranging from Administrative and Managed Service Offerings to OneStream implementations or optimizations, integrations, and technical support. The successful candidate must demonstrate a proven implementation background and the willingness to assist in OneStream practice development. Who You Are: Bachelor s degree, preferably in Accounting, Finance, or Management Information Systems (MIS) 3+ years of implementation or optimization of OneStream and/or other CPM Involvement in multiple full-cycle CPM Implementation Good understanding of consolidated core financial statements PL, BS, CF, EBITDA Good knowledge of corporate finance and accounting processes and procedures (financial close, financial reporting, forecasting and budgeting, account reconciliation, etc.) Good understanding of the delivery methodology and participation in the implementation of the solution according to the design/architecture You possess strong Microsoft Office skills You have the ability to develop, grow, and sustain client relationships You have an entrepreneurial spirit and a solution-oriented mindset You have the ability to work in ever-changing, dynamic environments You have the ability to craft and deliver verbal, written, and oral messages and make recommendations to a variety of audiences, including client leadership and internal teams What You ll Do: Collaborate with project team members to develop effective OneStream solutions. Support client-specific monthly Administrative and Managed Service needs including but not limited to daily HelpDesk support, Application Performance Monitoring, month-end close and Consolidation Tasks, Enhanced/New Report development, and Client Training and Documentation. Work to develop all aspects of the core OneStream platform (consolidation and FP&A) Effectively configure and customize client OneStream environments to develop proof of concepts and present sustainable solutions to client executives and key stakeholders Work directly with project leadership to develop/document business requirements and translate requirements into specific OneStream functionality/design Apply best practices while building custom solutions for specific client requirements Conduct internal testing to validate custom-designed solutions and effectively perform user acceptance testing on client OneStream environments Provide general customer service and assistance to clients Assist in training end-users on specific processes and application Preferred Qualifications: Experience with OneStream MarketPlace solutions a plus Experience with VB.net or Visual Basic and business rule writing a plus OneStream online training course completion OneStream certification is a plus Hyperion EPM/CPM experience a plus #LI-SH1 #yantra About Riveron: Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra. At Riveron, we partner with clients from global multinationals to high-growth private entities to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office. Check us out on social media: LinkedIn Glassdoor Instagram Facebook Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Fraud Alert Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

Riveron is looking for a Manager focused on OneStream to join our Technology and Innovation practice. The Manager will work with our financial/technical project team members in executing client projects that include OneStream Administrative or Managed Services Offerings, OneStream implementations, and OneStream technical support. The successful candidate must demonstrate a proven OneStream/Corporate Performance Management software implementation background. Who You Are: At least a Bachelor s in Accounting, Finance, or Management Information Systems (MIS) 6+ years of implementation or optimization of OneStream/or other CPM (e.g. Hyperion, Oracle, Adaptive, etc.) Completed multiple full-cycle OneStream Implementation /or other CPM (e.g. Hyperion, Oracle, Adaptive, etc.) Previous experience and ability to gather business requirements and effectively implement a OneStream solution Experience with vb.net or Visual Basic or C# and business rule writing Understanding of consolidated financial statements, PL, BS, CF, EBITDA Knowledge of corporate finance and accounting processes and procedures (financial close, financial reporting, forecasting and budgeting, account reconciliation, etc.) Understanding of delivery methodology and Ability to lead teams in the implementation of the solution according to the design/architecture Experience assisting customer workshop sessions to educate customers on the latest technology trends and best practices The ability to craft and deliver verbal, written, and oral messages and make recommendations to a variety of audiences, including client leadership and internal teams What Youll Do: Collaborate with Riveron team members to develop effective OneStream solutions Lead client-specific monthly Administrative and Managed Service needs including but not limited to daily Helpdesk support, Application Performance Monitoring, month-end close and Consolidation Tasks, Enhanced/New Report development, and Client Training and Documentation Work directly with Riveron team members to develop business requirements and translate requirements into specific OneStream functionality Assist with workshops to define implementation strategy Lead/assist with implementation team(s) in executing implementation Ensure completion of tasks, milestones, and components including but not limited to functional specifications, design specifications, configurations, quality assurance, implementations, and project reviews for engagements Lead/assist with other engagement quality assurance efforts to deliver a superior implementation Define integration requirements and collaborate with integration teams to interface other outside applications with OneStream Preferred Qualifications: Broad knowledge and solutions of the OneStream MarketPlace solutions OneStream Training and Certifications a plus Strong experience with Microsoft Office Products and data modeling Hyperion EPM/CPM experience a plus Team oriented personality #LI-SH1 #yantra About Riveron: Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra. At Riveron, we partner with clients from global multinationals to high-growth private entities to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office. Check us out on social media: LinkedIn Glassdoor Instagram Facebook Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Fraud Alert Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

Work Flexibility: Field-based What will you do? Installation and training of medical products. Provided technical support to troubleshoot, repair and maintain operational efficiencies of medical devices. Inspect equipment and processes, does preventive maintenance to reduce maintenance related downtime incidents and mitigate equipment failures. Do Electrical safety and power analyzer test for equipment Schedules service calls according to customer location and urgency of need. Provides Products Application and maintenance demos and assistance to Doctors during Procedures. Inspection, troubleshoot, repair and calibration of medical equipment with the help of analyzers. Assisted Purchase technical committee with budget planning and recommendations on cost-effective replacement alternatives for outdated, issue-prone equipment and new requirements. Documented service reports, pm reports, calibration certificates, Installation reports, field correction reports and accurately and completely and submitted monthly reports to manager. What will you need? Qualifications and experience required Education: - BTech -Biomedical-pursuing or completed 24 Travel Percentage: None

Who we are: We are an ISO 27001 certified innovative and value driven company in the business of Software Development, Quality Engineering, Validated Testing, ERP services, Cloud Migration & DevOps, RPA, Data Analytics & Business Intelligence. We have our India offices in Bangalore, Hyderabad, Kochi and onsite offices in US and Canada. We have been able to work in multiple projects in various domains ranging from Healthcare & Lifesciences, BFSI, e-commerce, Retail and we pride ourselves as one of the industry leaders in these areas. Objective: Provide superior software development services in a fast paced and innovative working environment Active involvement in coding, unit testing, implementation, and documentation of solutions. Ensure that expected application performance levels are achieved Work with internal business groups on implementation opportunities, challenges, and requirements. Analyse information and provide recommendations to address and resolve business and technical issues Serve as an expert on applications and provide technical support Key Responsibilities: 10+ years of progressive experience in development with Java/ J2EE Technologies. Coding and troubleshooting experience on JAVA, J2EE,XML, SQL, Spring, Hibernate, MS SQL, JAVA Swing, My Batis Microservices, HTML UI will be added advantage Good knowledge on XML, XSD, XSLT, JSON Coding and troubleshooting experience on RESTful API, Spring Boot, Spring, Microservices Good Experience of Database like RDBMS and experience in SDLC Good Experience on coding, bug fixing and enhancement Strong communication skill Key Competencies: Ability to perform with minimal management supervision

Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology? We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows. Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps. Design, develop, test, launch and improve self-service software products such as Paramount workflows. Operate as a Subject Matter Expert on Amazon s internal authoring application and workflow engine to develop Paramount workflows. Engage with software development teams to understand and guide evolving program technology Understand and leverage Amazon technology and services Deep dive technical product or operational issues to propose and implement simple and effective solutions Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs). You persistently drive others to discover and resolve root cause when needed. About the team Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon s bottom-line. - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in Python or Javascript - Experience troubleshooting and debugging technical systems - Experience with SQL databases (querying and analyzing) - Experience with AWS, networks and operating systems

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications. Responsibilities As part of the Global Sales Operations team and reporting directly to the global Manager, Sales Excellence and Go-To-Market, the CRM Analyst will split their efforts between CRM administration and Go-To-Market analytics support: Responsibilities will include, but not be limited to the following: Co-lead Salesforce operations for the Industrial BU from a business perspective Support all Salesforce applications and users within Sales and Product Management Manage user setup, license allocation, profile maintenance, and access controls Provide training and technical support to end users across Sales and PM teams in order to drive adoption Collaborate with IT and business teams on Salesforce enhancements, including testing Conduct regular data quality audits to ensure system integrity and coordinating issue resolution with Salesforce support Develop and maintain reports and dashboards to support sales insights and opportunity tracking Support the effective and efficient governance of global processes including account & customer segmentation, Must Win projects and revenue planning Participate in global sales operations cadences in order to form best practice guidelines Own processes and be accountable for their delivery and success Assisting in a diverse range of tasks including analysis, reporting, trend analysis and commentary Preparing reports on sales results or projections along with identification of trends and provision of insights What your background should look like: Minimum MBA or Masters degree in Commerce, Finance or a business-related field Two (2) - Three (3) years in a similar role Strong Salesforce working experience Salesforce certifications preferred Advanced knowledge of MS Excel / PowerPoint Experience in PowerBI/Tableau/Power Query/VBA will be advantageous Skills required for the role: Must demonstrate understanding of how data can be manipulated, analyzed and visualized effectively Flair for number crunching with a proven ability in understanding complex data Ability to communicate effectively and build relationships with key stakeholders Driven, motivated and positive attitude An eye for detail, able to work autonomously and meet strict deadlines Manage expectations and be a reliable member of the team Competencies Location

Develop and Customize VTiger CRM modules based on business requirements. Integrate VTiger CRM with third-party applications and APIs. Develop custom reports, dashboards, and automation solutions within VTiger. Troubleshoot and resolve technical issues related to CRM performance and functionality. Optimize and improve CRM performance and scalability. Maintain data integrity, system security, and user access levels within VTiger. Perform VTiger upgrades, patching, and regular maintenance. Write clean, scalable, and efficient PHP code following best practices. Provide training and technical support to end users.

Job Description : We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Skills & Qualifications: Experience : Minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.

Responsibilities: Implemented Big Data platform on Cloudera Hadoop ecosystem, good knowledge of configuring and optimizing Cloudera. Enhance and maintain data warehouse implementation. Implement analytic solutions and multi-tenant data access patterns. Design and implement scalable, secure Azure infrastructure to host our big data analytics platform. Provide knowledge of network topology, security groups, and connectivity patterns across multiple Azure regions. Required Skills and Experience: Develop and implement data governance strategies using Apache Ranger/DBT/ZooKeeper. Red hat open shift administration. Establish and lead a multi-tiered (L1/L2/L3) technical support team for our big data analytics p latform consisting of infrastructure and application support engineers. Develop comprehensive support processes, procedures, and documentation. Create and maintain standard operating procedures (SOPs) for common issues and resolutions. Design and implement incident management workflows and escalation paths. Qualifications: 7+ years of industry experience with Support/Admin. Cloudera Must have configured, administered and managed cloudera cluster on production. Administration for other big-data tools like Kafka, Nifi, trino, dbt. Experience on Azure. Work Location: Gurgaon (Hybrid). The candidate will have the flexibility to work on client location.