15083 Technical Support Jobs - Page 46

The ideal candidate must possess over 10 years of project execution experience in the MEP field. You should demonstrate the ability to effectively manage projects across multiple locations with minimal escalations. Your responsibilities will include project planning, scheduling, monitoring, and controls. Additionally, you will be required to coordinate with vendors and contractors, ensuring seamless vendor management. Your role will involve liaising with clients, contractors, other agencies, and internal teams to facilitate project progress. Providing technical support to the site team will be a crucial aspect of your responsibilities. Proficiency in reading drawings, rough sketches, and plans, as well as conducting site surveys, material requisitions, site billing, and site handovers, is essential for this role. Knowledge of Basic AutoCAD is a must. This is a full-time, permanent position with benefits such as health insurance and provident fund. The preferred educational background for this role is a Bachelor's degree, and the ideal candidate should have a total of 10 years of relevant experience. The work location for this position is in person.,

As a member of the Devices & Services team at Google, your primary goal will be to accelerate customer adoption of Google Cloud by leading the implementation journey. You will be responsible for providing technical guidance, managing timelines, milestones, migration goals, and business transformation strategies. Your role will involve advocating for customer needs to overcome adoption blockers and drive new feature development. You will need to lead across multiple work streams and teams to maintain customer momentum. In this role, you will also develop relationships with stakeholders to understand customers" businesses, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand their business and technical needs. You will be required to plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success. Additionally, you will work with customers and Support to guide issues and escalations to resolution. A successful candidate should have a Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. You should have at least 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs. Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting is preferred. Preferred qualifications for this role include an MBA or Master's degree in Management, Technical, or Engineering fields. Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions is also desired. Candidates with experience translating business requirements into technological solutions and application or workload migration to public cloud providers will be given preference. An understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks is beneficial. Excellent written and verbal communication, presentation, problem-solving, and client management skills are essential for this role. In summary, as a key member of the Devices & Services team at Google, you will play a crucial role in driving customer adoption of Google Cloud, providing technical guidance, and ensuring customer success through effective relationship management and problem-solving skills.,

As a L2 SD WAN Operations Engineer at Tata Communications, you will play a crucial role in ensuring the day-to-day operation, maintenance, and troubleshooting of the company's SD WAN infrastructure. Your responsibilities will include providing tier 2 technical support for SD WAN incidents, service requests, and escalations to ensure timely resolution and adherence to service level agreements (SLAs). Your role will also involve performing routine maintenance activities such as software upgrades, patches, and configuration changes to uphold the health and stability of the SD WAN environment. Monitoring the performance and utilization of SD WAN devices, circuits, and applications will be necessary to optimize performance and address any potential issues proactively. Troubleshooting connectivity issues, packet loss, latency, and other network-related problems affecting SD WAN services will be a key aspect of your responsibilities. You will collaborate closely with network architects, engineers, and vendors to design, implement, and validate SD WAN solutions that align with business requirements and best practices. Participation in change management processes, including reviewing proposed changes, conducting impact assessments, and implementing changes following change management policies, will be part of your role. Additionally, documenting operational procedures, configurations, troubleshooting steps, and contributing to the development of knowledge base articles and training materials for SD WAN support teams will be essential. Staying updated on industry trends, emerging technologies, and best practices related to SD WAN and providing recommendations for continuous improvement and optimization of the SD WAN environment will be crucial for success in this role.,

We are currently looking to add Field Engineers to our team for the ongoing BSNL project. As a Field Engineer, you will be tasked with handling field operations, conducting network installations, performing maintenance tasks, and providing technical support across various sites. The ideal candidate for this role should possess a strong technical background, demonstrate adaptability, and be willing to work in diverse field conditions. This is a full-time, permanent position suitable for freshers who are looking to kickstart their career in the field of engineering. The work schedule for this position is during the day shift, and the location of work will be on-site at various designated locations. If you are excited about the opportunity to work in a dynamic environment, apply now as the application deadline is on 30/06/2025.,

The Application Support Engineer role at Ushyaku offers you the opportunity to provide high-quality technical support for software products and web applications. Your responsibilities will include supporting clients for the installed solutions, taking ownership of technical issues, resolving escalated customer complaints, and documenting troubleshooting steps. Additionally, you will work on other product installation and implementation projects as needed and may be part of an on-call rotation throughout the year. As an integral part of the team, you will engage with cutting-edge technology and collaborate with a forward-thinking and proactive team to drive your career to greater heights. Your role will involve liaising with the development team to resolve advanced issues, demonstrating good written and verbal communication skills, participating in customer training sessions, and managing data for web applications. To be successful in this position, you should hold a degree in Computer Science, IT, or related fields and possess at least 4 years of experience in mobile and web application support. If you are passionate about working on challenging projects and delivering value to customers, we encourage you to apply by sending an email to careers@ushyaku.com.,

As a Project Coordination & Support, your primary responsibilities will include assisting in preparing project execution plans and schedules, coordinating with internal teams and external stakeholders for smooth project flow and updates, and maintaining project trackers to update progress reports. You will be responsible for preparing documentation for client submissions and internal approvals, ensuring proper filing and version control of project documents, and providing technical support as needed. In terms of procurement and vendor follow-up, you will support the Project Manager in preparing material planning, follow up with vendors/internal procurement team for timely delivery of raw materials, and coordinate with logistics/transporter for dispatch and delivery tracking. Material management will be a key aspect of your role, involving tracking records of material delivery and inspection reports, coordinating client inspection activities, and supporting in resolving discrepancies or quality issues during inspection. You will also be responsible for client and team communication, scheduling meetings, preparing minutes of meetings (MoMs), communicating updates and action items to relevant stakeholders, and assisting in preparing presentations and reports for client reviews. Additionally, you will coordinate with finance for invoice preparation and submission. Key skills required for this role include strong organizational and multitasking abilities, good communication and interpersonal skills, attention to detail, and a problem-solving mindset. You should also have the ability to work collaboratively in a fast-paced environment and proficiency in Microsoft Excel (data entry, formulas, pivot tables, charts, project tracking), Microsoft Word (documentation, report writing, formatting), Microsoft PowerPoint (creating presentations for clients and internal reviews), and Microsoft Outlook (email communication, calendar scheduling). Data analysis and reporting skills, including Excel Advanced Functions (VLOOKUP, INDEX-MATCH, conditional formatting) and basic data visualization (charts, graphs, dashboards) are also essential for this role. Overall, as a Project Coordination & Support, you will play a crucial role in ensuring the smooth execution of projects, effective communication with clients and internal teams, and efficient management of project documentation and materials.,

The role you are applying for involves network operations and maintenance, where you will be responsible for ensuring the delivery of quality outcomes with appropriate guidance and advice. Your primary purpose will be to provide support for Microsoft Teams Direct Routing and Meeting rooms for customers. In this role, you will be accountable for various key responsibilities, including managing Teams Direct Routing infrastructure, overseeing Endpoints such as SBC, gateway, and Meeting room endpoints, working on reported tickets within specified SLAs, addressing customer-reported issues, and monitoring the service to identify and resolve any issues that may arise. To excel in this position, you should possess problem-solving skills, have prior experience in providing technical support in fast-paced, high availability, 24x7 environments, knowledge of network and operating systems, good communication skills, be a team player, and have a quick learning ability. Ideally, you should have knowledge and experience in SIP and telephony devices, a good understanding of Microsoft Teams and VOIP devices, as well as experience in managing SBCs/Gateways, Teams Direct Routing, and Microsoft Teams Room Systems.,

You should have proven experience as a .NET Developer or Application Developer, with familiarity in the ASP.NET framework, SQL Server, and design/architectural patterns such as Model-View-Controller (MVC). Knowledge of at least one of the .NET languages like C# or Visual Basic .NET, along with HTML5/CSS3 is essential. It is beneficial to have familiarity with architecture styles/APIs like REST and RPC, as well as an understanding of Agile methodologies. Excellent troubleshooting skills, effective communication, and attention to detail are necessary. Your responsibilities will include participating in requirements analysis, writing clean and scalable code using .NET programming languages, testing and deploying applications and systems, as well as revising, updating, and debugging code. You will be expected to improve existing software, develop documentation throughout the software development life cycle (SDLC), and serve as an expert on applications while providing technical support. This is a full-time position with a day shift schedule. The work location is in person.,

EnactOn is a company that provides business solutions to the affiliate industry through software development and SaaS services. Currently serving over 40 countries with more than 200 customers, EnactOn places utmost importance on customer satisfaction. The company aims to deliver exceptional customer success experiences by helping customers unlock their potential and set a new standard in customer service within the affiliate software industry. As a Customer Success Executive (CSE) at EnactOn, you will play a crucial role in providing technical support, conducting demos, offering feature training to customers, and ensuring their satisfaction throughout and after the project. Your responsibilities will include creating detailed technical documentation, producing product tour videos for YouTube, recording quick loom videos, managing support tickets on CRM and email platforms, and more. Key Responsibilities: - Establishing sustainable relationships with customers by providing proactive support - Managing customer expectations, encouraging product utilization and growth - Conducting training sessions to explain software features and address customer queries - Assessing the quality and effectiveness of customer interactions - Building and expanding client relationships across various functional areas - Leading product demonstrations and resolving customer requests and complaints - Collaborating with internal developers and facilitating client project management - Providing product handover sessions and mediating between clients and the organization - Communicating customer insights to internal teams to drive product improvement Requirements for a Customer Success Executive Candidate: - Graduate in engineering or equivalent field - Strong organization and presentation skills - Self-driven, proactive, and excellent communication skills - Demonstrated leadership qualities and high computer literacy - Knowledge of customer success processes and experience in document creation - Patient, active listener, and passionate about service Soft Skills: - Proficiency in English - Efficient task management and quick learning abilities - Effective communication of progress, suggestions, and technical issues - Creative problem-solving skills, critical thinking, and negotiation abilities - Highly organized, structured, and self-reliant If you have been involved in developing a SaaS platform, take initiative, worked with international clients, or have a university degree, you have a high chance of securing this position at EnactOn. EnactOn follows a thorough recruitment process that includes application submission, recruiter phone interviews, assessments, face-to-face interviews, decision stage, and onboarding. The company values hardworking employees and offers benefits such as an intern development program, remote work options, time off for a healthy work-life balance, and fun activities to foster a collaborative and engaging work environment.,

As a Mechanical Design Engineer at Boilertech Energy Services, you will play a crucial role in delivering exceptional technical service to clients. Your responsibilities include representing the company at client locations, providing technical support, and ensuring customer satisfaction. Your work directly contributes to the success of both client operations and the company's reputation. Utilize your knowledge of mechanical engineering principles to provide effective solutions. Offer technical support and guidance to clients and internal teams, resolving complex issues. Assist in design and technical problem-solving in energy systems and boiler technologies. Conduct site visits for troubleshooting, maintenance, and optimization services. Maintain accurate documentation of technical issues, solutions, and progress reports. Required Skills and Qualifications: - Technical and Design Knowledge - Relationship Building - Strong Communication Skills - Technical Support - Willingness to Travel Frequently - Software Proficiency: AutoCAD for design tasks, Microsoft Office for documentation and reporting. Benefits Include: - Allowance for Site Visits - Food and Accommodation - Competitive Salary - Training & Development - Growth Opportunities - Cell phone reimbursement - Health insurance - Paid sick time This is a full-time position that requires in-person work.,

As a Client Success Engineer, you will play a crucial role in managing customer projects and delivering exceptional service to our clients. Your primary responsibility will be to ensure the successful completion of customer projects by coordinating internal teams effectively within specified timelines, all while prioritizing customer satisfaction. Additionally, you will provide essential technical support, training, and problem resolution assistance to our valued customers. Your core responsibilities will include overseeing customer projects from the Discovery phase through to completion, collaborating with both customers and internal teams. You will be tasked with delivering top-notch customer service, resolving escalated cases promptly, and ensuring timely solutions to any issues that may arise. Keeping a meticulous record of activities and ensuring all services are duly paid for will also be part of your responsibilities. Moreover, you will be responsible for conducting trainings for customers to familiarize them with Windowmaker, providing regular reports to management, and supervising the Customer Support and Data team. Key tasks that you will handle include effective communication with clients to streamline processes, reduce turnaround time, and allocate work efficiently to available resources. Generating productivity reports, scheduling resources for service requests, and enhancing processes to deliver exemplary customer support will also fall under your purview. Your role will involve providing technical support to sales staff, assisting with technical demonstrations, developing reports to enhance operational efficiency, and identifying and addressing training needs by scheduling relevant sessions. Additionally, overseeing the operational aspects of the customer service team, maintaining comprehensive records of customer interactions, training new employees, ensuring customer satisfaction through effective problem-solving, and researching and implementing innovative strategies to enhance the overall customer experience will be essential tasks. To excel in this role, you should possess an IT background with 3 to 6 years of relevant experience, coupled with excellent communication skills in English and a keen analytical and technical mindset. Your location will be Vadodara. Your experience and skills will be pivotal in contributing to our strategic plans and reviews, implementing best practices in customer service management, and continuously enhancing the quality of customer service provided.,

You will be responsible for providing technical support for software to clients over the phone in Vadodara. Your primary duties will include taking client support calls and addressing their technical issues in a professional manner. Your ability to troubleshoot problems and provide timely solutions will be key to ensuring high levels of customer satisfaction. This role requires strong communication skills and a solid understanding of the software being supported. If you are passionate about helping clients and have a knack for problem-solving, we would like to hear from you.,

As a Senior Client Service Engineer at Navaera Software Services Pvt. Ltd. (NSS), a division of Navaera Worldwide, LLC, you will play a key role in providing ongoing support to end-users by effectively translating system issues into business consumable messages and vice versa. With a deep understanding of the business, you will lead problem-resolution for system escalations, driving discussions, and recommendations to ensure efficient outcomes on behalf of the enterprise. Your responsibilities will include acting as a subject matter expert for systems across the Services enterprise, collaborating cross-functionally with internal and external teams to identify growth opportunities, support changing business needs, and provide guidance on system-related queries. You will be required to communicate technical and non-technical information clearly, understanding the implications for the business. Key Responsibilities: - Understand the business perspective and how Services systems support business operations - Lead triage and remediation activities for production system issues - Identify and analyze potential problems, determining root causes and solutions - Escalate issues effectively, driving resolution with team and business partners - Provide and review reporting/analytics on service systems - Collect end-user feedback to drive systematic enhancements and process efficiencies - Identify process improvement opportunities and partner with Operations for efficiency gains - Serve as a subject matter expert on service systems and their impact on business operations - Provide system support from production to implementation, including maintenance on business configurable items - Analyze configuration requests and collaborate with partners for alignment - Offer system expertise during design and conduct user acceptance testing on new functionality - Communicate technical information to non-technical audiences and vice versa effectively Required Qualifications and Experience Basic Qualifications: - 3+ years of experience in retail, services, or related areas - 3+ years of business and technical experience supporting business operations - 1+ years of experience in driving successful operational effectiveness - 1+ years of direct leadership experience Preferred Qualifications: - Bachelor's Degree - US B1 Visa (Required) - 1+ years of experience in data analytics - 1+ years of project management experience - 2+ years of experience with SQL - 2+ years of experience with Java in a support role - Effective communication skills - Ability to partner and lead peers and leaders for positive outcomes - Proficiency in technical concepts explanation - Strong problem-solving abilities - Proficient in Microsoft Office platform - Experience in a fast-paced, high-volume environment Job Type: Full-time Benefits: - Health insurance - Provident Fund Schedule: - Monday to Friday - Night shift Application Question(s): - Total years of experience in Client Support - Notice period in Days - Current annual CTC - Expected annual CTC Work Location: In person,

You will be working as a full-time hybrid Seller Sathi at Nearbybazaar, an E-commerce platform located in Multai, with the flexibility of some work from home. Your primary responsibility will be to assist local sellers in setting up and managing their online profiles. This includes providing technical support, conducting training sessions, and ensuring sellers" satisfaction. You will also be required to troubleshoot issues, update seller data, liaise with the customer service team, and promote online selling tools to enhance seller performance. To excel in this role, you should have proficiency in technical support and troubleshooting, along with experience in conducting training sessions and providing seller assistance. Good communication and customer service skills are essential, as well as the ability to manage data entry and updates effectively. Experience with online selling tools would be a plus. You should be capable of working independently, handling multiple tasks efficiently, and have a high school diploma or equivalent. A Bachelor's degree is preferred for this position.,

As a junior level Software Developer at our company located in Ludhiana, you will be responsible for implementing new software programs. You will have the opportunity to interact and meet with technical support vendors for software designing purposes and update management for new software implementation. Furthermore, you will play an integral role in the development life cycle, including requirement analysis, designing, testing, and effective implementation. Your duties will also include supporting, maintaining, and documenting software functionality, as well as identifying and evaluating new technologies for implementation. In addition, you will be expected to analyze code to identify causes of errors and revise programs as needed. The ideal candidate for this position should have a minimum age of 35, with a salary range of 25-50K. We are looking for individuals with 0-5 years of experience in the field, particularly those with a bachelor's degree in architecture (B.Arch). Please note that this position is based in Ludhiana, and we are specifically looking for local candidates to fill this role.,

Job Description: As a Senior Tech Sales Associate at Adeeba e-Services, your primary responsibility will be to handle inbound calls from customers experiencing computer issues. You will be required to diagnose the problems effectively and recommend the most suitable technical support plan and relevant software to address the customer's needs. In this role, you will have the opportunity to engage with customers from the US, Australia, and Canada, providing them with top-notch technical assistance round the clock. Your proficiency in understanding customer concerns and offering appropriate solutions will be key to ensuring customer satisfaction and driving sales of technical support plans. As part of our team, you can look forward to a competitive remuneration package that includes a fixed salary credited on the 1st of every month, along with attractive incentives. You will have the chance to earn daily, attendance, and monthly sales incentives, in addition to a salary hike of 15% - 20% based on your last drawn salary. Furthermore, you will be eligible for a loyalty bonus of Rs. 5000 annually and a referral bonus of Rs. 2000 for every successful candidate you recommend. At Adeeba e-Services, we value work-life balance and assure you that there will be no extension of shift timings. With a conducive work environment and ample opportunities for professional growth, you can expect a salary increment after 9 months of service. The position offers flexibility in shift timings, with options available for UK and US shifts. To be considered for this role, candidates should have a minimum academic qualification of 10+2 or a 10+3 years Diploma pass. Graduates are also welcome to apply and join our dynamic team dedicated to providing exceptional technical support services. For more details and to kickstart your career as a Senior Tech Sales Associate, please reach out to Rima (HR) at 7686839463 or 9836096168. Join us at Adeeba e-Services and embark on a rewarding journey filled with learning, growth, and exciting opportunities in the field of tech sales!,

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labeling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast-paced, high availability, 24X7 environments. Knowledge of network, operation systems,

Active Directory | Technical Support | 8 LPA || O365 | DNS | DHCP Hiring For Commercial Business B2B Process Grad/UG 1 year exp into International BPO Tech Support On Papers can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon / Pune / Bangalore Immediate joiners only Job description Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Excellent English Communication mandate* Salary : 30% hike, upto 8 LPA Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

MNC Hiring For Technical Support /AD, DNS , DHCP , 365/ 8LPA Need min 1yr of relevant experience on paper in International Tech Support (Mandate) Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon / Pune / Bangalore - 1 year exp 5 days working 2 roster off Night Shifts Both side cabs Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

Job Title: Sr. Executive - Operations Support Location: Mohali About the Role Nik Bakers is looking for a dynamic and technically inclined individual who will work closely with the Executive Assistant to the Management team. This role is ideal for someone who is eager to learn, take ownership, and manage all professional tasks related to machinery and equipment both at the factory and outlet levels. Key Responsibilities: •Machinery & Equipment Coordination: •Support in sourcing and procurement of machines for both factory and retail outlets. •Handle complete installation, maintenance, and servicing schedules of machinery. •Maintain and track machine performance and upkeep records. •Vendor & Logistics Management: •Coordinate with machinery vendors for quotations, negotiations, and timelines. •Ensure smooth logistics for delivery, transportation, and installation of machines at respective sites. •Track incoming shipments, ensure timely delivery, and oversee site-readiness for installation. •Technical Support & Troubleshooting: •Work with factory and outlet teams to understand machine-related issues and escalate to relevant vendors or service providers. •Assist in regular audits of equipment functionality. •Documentation & Coordination: •Maintain a centralized machinery log, including AMC, warranty, service history, and vendor contacts. •Prepare reports and updates for the Executive Assistant and Management on ongoing projects and requirements. •Learning & Multitasking: •Open to learning diverse areas of factory and outlet operations. •Provide hands-on assistance in daily professional tasks as delegated by the EA or senior management. Preferred Candidate Profile: •Qualification: Diploma/Degree in Mechanical, Electrical, or Industrial Engineering preferred. •Experience: 1 - 3 years of experience in technical coordination/logistics support (freshers with the right attitude and technical background may apply) •Skills Required: •Strong understanding of basic industrial/factory machinery •Vendor coordination and negotiation skills •Problem-solving and troubleshooting mindset •Basic Excel and documentation skills •Excellent communication and adaptability Why Join Nik Bakers? •Opportunity to work directly with the management team •High growth environment in one of Indias fastest-growing bakery chains •Exposure to multi-dimensional operations factory, logistics, retail •Learning-based work culture with hands-on experience

Act as first contact for client tech issues, resolve domain-related queries (registration, transfer, DNS, etc.) Assist with TLD rules, escalate complex cases Maintain ticket records, educate clients, Stay updated on domain/DNS trends.

Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call Soumya@8088720040 call indu@7848820046 call aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 call Renuka @7483101122 call suman@7848820047 Call aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. suman@7848820047 anusha@7815982900 misha@7848820042