Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
0.0 - 2.0 years
3 - 4 Lacs
Jaipur
Work from Office
Customer Support / Tech support Excellent communication skills Team player, Decision Making Thought process, Basic Tech knowledge Any Graduate Fresher can apply Salary: 27k-34k CTC 5.5 days working, rotational shift Immediate joiner Location: Jaipur
Posted 1 week ago
2.0 - 7.0 years
3 - 6 Lacs
Mumbai, Palai
Work from Office
Customer Support Executive - Responsibilities : Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details. Provide feedback and recommendations to the product team based on direct experience with current and potential customer's feedback. Utilize, update and maintain the integrity of information in Miko's CRM system. Help Customers with solving their technical problems with wifi, Bluetooth device, etc. Requirements : Strong Team player Excellent written, spoken English communication skills Must be graduate from any field (People from Engineering Background will be preferred) 1- 3 Years of experience with Customer Support, Technical Support, Account Management Should be flexible with US Shifts.
Posted 1 week ago
1.0 - 3.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Hiring for US Telecom Process Competency: Chat Any Grad/UG with Min.1Y & Above International Chat experience is Mandatory on papers. Good Written & Verbal communication skills 5 days working Both sides transport (Pickup & Drop) Candidate must be flexible to work in 24/7 work environment. Work from office Immediate joiner's Preferred Work Location : Hyderabad, Hi-tech city Interview Rounds : HR, Ops, Versant & Live Chat Assessment Call/WhatsApp HR Sri Lakshmi at 6303791808 to get your interview aligned now !
Posted 1 week ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
**"Apply with JobShop Your Ticket to the Best Call Center Careers in Bangalore!"** - Dont miss out on a golden opportunity! Apply with JobShop and gain access to top call center jobs across multiple BPOs in Bangalore. Freshers, dive into the industry with excellent training and support; experienced professionals, elevate your career with positions that reward your skills. - Join India’s largest BPO recruitment network and let us match you with the perfect job. Apply once and discover multiple openings today! 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Medwin On-7975182692 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Medwin On-7975182692 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Medwin On-7975182692 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Medwin On-7975182692 or 9964080000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call Medwin On-7975182692 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 1 week ago
0.0 - 3.0 years
2 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Job description Fresher B.E - B-Tech | BCA - MCA | Bsc- Msc Salary Offer: 20 K to 25 K * Require Knowledge of Basic Computing, Networking and Windows Job Location: Bangalore, Hyderabad, Chennai Required Candidate profile * Excellent Written/verbal Communication Required Freshers If You are Interested in IT Job or Want to Switch Your Domain in IT You can applyRole & responsibilities Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Gurgaon/Gurugram
Work from Office
BPO- Hiring For Technical E Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Experience in Technical Customer Service Mandate - 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 week ago
0.0 - 5.0 years
3 - 3 Lacs
Bengaluru
Work from Office
*"JobShop Your Partner for Top Call Center Jobs in Bangalore!"** - JobShop has partnered with Bangalores leading BPOs to bring you the best call center jobs available. With just one application, youll access multiple roles, offering great pay, comprehensive training, and steady growth. Freshers and experienced candidates, come find your place in a dynamic work environment! - With JobShop, the right job is just one click away. Start your application today and see how easy it is to join a top BPO company! Job Details: Location: Whitefield, Bangalore (Work from Office) Work Mode: 6 Days Working | Rotational Day Off Salary & Benefits: Take-Home Salary: Up to 23,000 per month (2.76 LPA) Performance-Based Incentives 1 Rotational Weekly Off Eligibility Criteria: Education: Graduates only (Any stream) Experience: Minimum 1 year in Customer Service Skills: Strong Hindi communication & typing skills Other Requirements: Comfortable working in rotational shifts Ability to handle customer queries efficiently and professionally Why Join Us? Stable & Secure Banking Process Role Attractive Salary & Performance Incentives Opportunity to Work in a Growing Industry Professional & Supportive Work Environment Apply Now! Take the next step in your customer service career with a leading domestic banking process. If you're ready to grow your tech career with a premium brand, wed love to hear from you For More Details Please Call HR Kulsum-7026022000 / 9964080000 Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended
Posted 1 week ago
3.0 - 8.0 years
3 - 7 Lacs
Hyderabad
Work from Office
MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Technical Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp only if you have Tech support process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Hyderabad, India
Work from Office
Preferred candidate profile Any Grad/UG with Min.1Y International Voice exp is Mandatory on papers. Competency : Voice Excellent communication skills 5 days working Rotational shifts Work from Office Job Location: Hyderabad, Hi-tech City Both sides cab facility Loyalty Bonus+Incentives+Buddy Referral Bonus Interview rounds: HR, Ops & Versant(B2/60)
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
**"Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Job Details: 1. Process- (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Minimum 1 year experience a must Call On Adeeba-7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call On Adeeba-7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call On Adeeba-7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call On Adeeba-7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters
Posted 1 week ago
3.0 - 8.0 years
3 - 8 Lacs
Hyderabad
Work from Office
Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407
Posted 1 week ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.
Posted 1 week ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
1.0 - 3.0 years
4 - 4 Lacs
Kolkata, Gurugram, Jaipur
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Hiring Mode : Virtual A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 1 week ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
0.0 years
3 - 5 Lacs
Kolkata, Pune, Lucknow
Work from Office
Hiring for customer support, Tech support Executive for international BPO. only Work from office. salary: 27 K to 45K CTC Qualification: UG/PG/Fresher/Excellent English communication. shift: Rotational (Day/Night) location: Jaipur/Pune/Noida
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
A bachelors degree in chemical engineering with at least 5 years relevant work experience Hydro processing Experience - Experience in hydro processing design, operations, kinetics, and data analysis Experience working in a refinery as a process engineer responsible for monitoring and performing field activities for hydro processing units Process Design Experience - Must have basic knowledge of process design tools such as HYSIS or Pro/II (or similar process simulator), heat exchanger design tools, etc. Field Experience - Basic understanding of how equipment functions in the field and overall plant operation are required Interpersonal Skills Must work constructively with others (inside and outside) to achieve positive results via the Way Must act with integrity and honesty, accept constructive feedback well, and use recognition Teamwork skills a must Communication Skills Ability to communicate with clients to effectively sell our technology and represent in a positive light to outside companies Ability to communicate well with teammates and managers during project and tech service work required Organizational/Leadership Skills Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required Must possess ability to manage a team and delegate work out to team Must be able to interact with a variety of experience levels and position types.
Posted 1 week ago
1.0 - 5.0 years
4 - 6 Lacs
Pune, Bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . VANSHIKHA 9628373762 ARRESHA 9628373763 DIVYA 9821182650 REBA 9628373764 SIMRAN-9821182647 KVC CONSULTANTS LTD NO PLACEMENT CHARGES
Posted 1 week ago
2.0 - 5.0 years
4 - 6 Lacs
Hyderabad
Hybrid
Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Our Tax & Accounting division is seeking to appoint Support Analyst , based in Hyderabad office working primarily on our corporate suite of products. This role will suit a person who is interested in pursuing a career as a Tax & Accounting Product Specialist. The ideal person we are looking for will be someone who has an Accounting Degree and significant technical expertise, providing support for complex software, Tax & Accounting products, to end users in a commercial environment. This opportunity will see you liaising with our customers and internal stakeholders to assist with inquiries relating to our desktop and cloud solutions. You will also provide 1st level support to clients on all functional aspects of the application and understand issues that are affecting their use of the application and platform. About the Role: Answering, resolving, and updating all TAX related incidents and service requests from users and logging them in the service management system The individual would document and track customer information using our CRM system in accordance with our best practice standards and management instructions Answering phone calls in a timely manner, responding to all calls within the Service Level Agreements (SLA) and resolving as many incidents and service requests as possible on the first call / contact Stakeholder management - providing timely and relevant updates to internal and external stakeholders Follow appropriate departmental and company procedures and policies and maintain good working relationships with internal departments and customers Experience in a client-facing Service Desk or Support Analyst role, troubleshooting and desire to learn Ability to multi-task, work under pressure and to tight deadlines, Adaptable and flexible to business demands Ability to learn and understand new software products with ease along with Excellent organization, planning and implementation skills Contributing to a positive business relationship with our customers About You: Proficient with Microsoft Word, Excel, Outlook, Salesforce High standard of professionalism along with excellent written and verbal communication skills Good numerical and problem-solving skills Experience in a client-facing Service Desk or Support Analyst role Ability to learn and understand new software products with ease Excellent organization, planning and implementation skills Experience identifying and implementing support team processes improvements Adept at navigating within a complex matrixed organization Ability to prepare and deliver presentations for various audiences. Ability to understand and interpret financial statements and to train others on process and system applications. Ability to create and maintain spreadsheets and databases. Requires 3+ years of Tax relevant work-related experience ( Experience in Corporate Tax and Tax Provision/Software preferred ). Bachelor's degree required. Flexible to work rotating shifts between 6AM to 3PM and 11AM to 8PM.
Posted 1 week ago
5.0 - 7.0 years
8 - 10 Lacs
Bengaluru
Work from Office
Key-User to play a pivotal role in resolving technical issues highlighted by end users with suport from RBPE and other stakeholders. Key-User should have excellent knowledge on overall Alstom design process within engineering domain. Key-User to particiapte in User Acceptance Test (UATs) for new features on PLM4A application and provide feedback for GO-Live Key-User is the leader of coherence of data for his stream within his/her site Key-User trains end-users, both for process appropriation and IS tool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team. Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team Key-user consolidate needs of enhancement in this domain at plant level: Identifies business needs and writes request for change Propose methodologies improvements to RBPE who will request the validation of Central M&T Key-User are in charge to test new functionalities or other upgrades of the solution Key-User may conduct specific trainingson need basis. Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules). Key-User support RBPE for local translation of documentations Key-User manages the accounts access in his stream, according to internal control rules On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites
Posted 1 week ago
2.0 - 4.0 years
6 - 10 Lacs
Mumbai
Work from Office
locationsMUMBAI, IND time typeFull time posted onPosted 11 Days Ago job requisition idR1147532 . TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current. EDUCATION & WORK HISTORY: Minimum qualificationHSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail). Offers of employment are conditional upon passage of screening criteria applicable to the job.
Posted 1 week ago
3.0 - 7.0 years
7 - 10 Lacs
Pune
Work from Office
Job Summary: Develops all aspects of control systems, equipment, and machinery. Key Responsibilities: Develops and designs control systems; develops and implements bench tests; alters software and equipment to ensure that sensors and actuators are functioning according to specifications; supports and debugs complex problems and change requests. Prepares cost estimates; compiles required cost and equipment information, and writes and reviews appropriation requests. Investigates problems and requirements of projects, and develops plans for solutions in line with economic, personnel, and environmental considerations. May be responsible for the installation and technical support of Programmable Logic Controller (PLC) based hardware and software. Coaches and mentors less experienced Controls Engineers. External Qualifications and Competencies Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Controls Engineering Knowledge - Applies the application of controls hardware and software by specifying, reviewing, and approving company-owned and/or supplier designs for new or upgrades to existing equipment to interface with all levels of manufacturing systems. Controls Networking - Implements new and improved technologies and methods capable of transferring information from multiple inputs either within a local production process or into databases to link machines together or to analyze the process for overall operation enhancements. Controls Safety - Recognizes controls related hazards in a manufacturing environment (Electrical, Hydraulic, Pneumatic) to incorporate safe practices and procedures as part of the daily work plan to reduce injuries and create a safe machine environment. Controls System Security - Develops and implements Controls System Security by specifying, reviewing, and approving company-owned and/or supplier designs for new equipment or upgrades to existing equipment to ensure our manufacturing controls and systems are secure. Electrical System Troubleshooting - Analyzes an electrical control system to resolve and repair electrical issues to return the system to proper operating conditions. Factory Automation and Control Systems - Implements changes to further automate manufacturing processes using available technology, programming techniques, and identifying needed material and resources for project completion to provide the optimum automation for the manufacturing environment. Sensor Technology and Measurement - Selects and applies the sensor technology, performing measurements in the acquired data that leads to the correct analysis and conclusion to help differentiate products that meet quality standards from non-conforming products. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Machine Programming - Creates factory floor machine programs by designing and implementing solutions to improve usage of machine and overall operation. Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement. Education, Licenses, Certifications: College, university, or degree in STEM (Science, Technology, Engineering, Math) or related field, or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience required. Additional Responsibilities Unique to this Position Job Description Work closely with IE/3DX team wherein 3D Experience team designs and plans the process Executes that process at manufacturing sites as per design by 3D Experience team. Provide Primarily level 2 and level 3 support that includes – Support Asia & Europe manufacturing sites – for deployment and sustenance of new CMES systems Understand and know the process very well to be able to consult on it. Work with business users and suggest work around in case there are any CMES issues. Provide consulting to plants on how to manage downtime. Execute functional testing for CMES and trainings. Supporting High-value/low-value OR high/low proliferation. Primary Skill sets – Industrial Engg. background (50%) Controls Engg. background (30%) IT background (20%) Secondary Skill sets- Additional advantage to have skills on Functional and IT. MES Downtime management etc. Communication of control system with third party application OPC Awareness of MQTT communication protocol Tools Expertise – Automation - PLC - controls – Siemens/Rockwell software - Must Java/PL/SQL queries are executed. – Must Apriso - Must Discrete Event Simulation – Delmia 3D Experience – Good to have. Any other 3D Factory Simulations tools like Flex/Plant Simulation Education: Bachelor’s degree in manufacturing, Electrical, or Mechanical Engineering preferred Working Hours – 40/week Site Support – Asia and Europe
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Your Gateway to the Best Call Center Jobs in Bangalore Apply with JobShop!"** - Are you looking for a rewarding career in a call center? Look no further! JobShop, Indias largest BPO recruitment company, is offering multiple openings across top companies in Bangalore. Whether you're a fresher starting your career or an experienced professional aiming for growth, we have the right job for you. - Apply once, unlock multiple job opportunities, and get placed with the best employers in the industry. Dont miss your chance to join the leading names in BPO – apply today! Job Details: 1. Process- (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Minimum 1 year experience a must call On Medwin-7975182692 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must call On Medwin-7975182692 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must call On Medwin-7975182692 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must call On Medwin-7975182692 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Ifra on 7975182215 Join Our Tech Support Team for Apple! Are you passionate about technology and eager to work with one of the worlds leading smartphone companies? We are looking for skilled and enthusiastic individuals to join our Technical Support team for Apple. What Were Looking For: Strong technical knowledge and problem-solving skills Minimum 1 year of experience in Customer Support Excellent communication skills Willingness to work in rotational shifts Call HR Ifra on 7975182215 What We Offer: Opportunity to work with a global tech leader Competitive salary up to 30,000/month Office location: Brookefield, Bangalore Supportive and dynamic work environment If you're ready to grow your tech career with a premium brand, wed love to hear from you For More Details Please Call HR Ifra on 7975182215 Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended
Posted 1 week ago
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India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.
Here are 5 major cities in India that are actively hiring for technical support roles:
The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.
In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:
In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:
Here are 25 interview questions that you may encounter when applying for technical support roles:
As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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