15083 Technical Support Jobs - Page 44

Responsibilities: * Provide technical support via phone, email & chat * Troubleshoot hardware & software issues using APIs & debugging techniques * Collaborate with development team on bug fixes & product improvements Provident fund

Job openings for international voice Graduates / under graduate FRESHERS /EXP can apply permanent staffing, full time, US shift Location : Bangalore Just 2 Rounds of interview immediate joining Call : HR Kowsalya @ 9880947912 (Call or whatsapp )

Engage in direct communication with NETGEAR customers via phone, chat, and email. The agent will assist customers with home mesh-wireless-network initial setup and configurations. The agent will assist customers with home extender and powerline adapter initial setup and configurations. The agent will assist customers with home extended or advanced home networking configurations. The agent will confirm product expected behavior and troubleshoot as needed. Actively promote the use of NETGEAR mobile apps. Accurately log customer cases and product issues. Sell support contracts. Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues. Educational Qualification: Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred Work Experience: Minimum 1 year from a Techsupport Background Skills and Ability: Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions. Candidate must have immaculate English communication skills. Candidate must be well mannered and demonstrate a high order of customer services skills. The candidate must be attentive to detail. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills: English: Excellent, C2 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency: Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network, and wireless layouts, is required. Demonstrable skill improvising and designing correct home network deployments. Demonstrable troubleshooting ingenuity is required. Sales: Good Sales Skills

Greetings from The Job Factory !! We are seeking a highly skilled Technical Support Specialist with expertise in Windows Operating System to join our team. The successful candidate will provide technical assistance and support to our clients, resolving their technical issues and concerns related to Windows OS. For More Details Call : HR Zaid @ 9538878904 (call or whats app) Email id : zaid@thejobfactory.co.in Role & Responsibilities: 1. Provide technical support and troubleshooting assistance to clients via phone, email, or chat 2. Resolve technical issues related to Windows OS, including installation, configuration, and troubleshooting 3. Diagnose and resolve hardware and software issues related to Windows OS 4. Provide guidance and support on Windows OS features and functionality 5. Document and track client interactions and issues 6. Collaborate with internal teams to resolve complex technical issues Preferred Candidate Profile: 1. Strong technical knowledge of Windows Operating System (Windows 10, Windows 11, etc.) Minimun 1 year of international voice technical support Experience is mandatory 2. Experience in technical support or a similar role 3. Excellent problem-solving and analytical skills 4. Strong communication and interpersonal skills 5. Ability to work in a fast-paced environment and manage multiple priorities 6. Basic knowledge of networking fundamentals and hardware components 7. Certification in Windows OS or related field is a plus 8. ONLY IMMEDIATE JOINERS / STRICTLY NO NOTICE PERIODS CANDIDATES Technical Skills: 1. Windows OS 2. Troubleshooting and problem-solving 3. Networking fundamentals 4. Hardware and software knowledge Soft Skills: 1. Excellent communication and customer service skills 2. Strong analytical and problem-solving skills 3. Ability to work under pressure and meet targets 4. Team player with a positive attitude What We Offer: 1. Competitive salary and benefits 2. Opportunities for growth and development 3. Dynamic and supportive work environment For More Details Call : HR Zaid @ 9538878904 (call or whats app) Email id : zaid@thejobfactory.co.in

About Jobpe Jobpe's AI-driven platform helps companies hire top talent through smart matching and assessments. We're looking for a CSM to onboard new customers and convert them into paid subscribers. What You'll Do Onboard new employer accounts through structured demos, training, and setup Convert trial users to paid customers by demonstrating value and driving adoption Follow a structured cadence to track progress and engagement with each company Build strong relationships with key stakeholders and understand their hiring needs Monitor customer health and proactively address issues to prevent churn Collaborate with Sales on renewals and expansion opportunities What We Need 2+ years Customer Success or Account Management experience in B2B SaaS Proven track record of converting prospects into paying customers Excellent communication skills for demos and client presentations Strong organizational skills to manage multiple accounts Experience with CRM systems and customer tracking Why Join Us? Direct impact on customer conversion and company growth Structured processes and cadence system provided Remote-first culture with competitive compensation Growing HR tech company with AI-powered solutions Ready to drive customer success and conversions? Industry Human Resources Services Employment Type Contract

Job description Technical Services Advisor Key objectives The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customers network. Key responsibilities include the following, but are not limited to: This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs Stay in alignment with the customer and accounts team concerning the services sales and delivery. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. Proactively escalates and brings people with the required expertise together to bring critical issues to closure. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc ) Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. Engages with Juniper engineering teams to improve potential quality issues with products. Skill specifications The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus. Experience working in large enterprises, Network service providers have added advantage. ITIL Framework process knowledge will be an added advantage. Experience and desire to work on automation will be valuable in long run. Amiable communication, interpersonal, and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful. Qualification and Experience: Experience with customer facing roles is essential. We prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage. 5+ year s experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment. The successful candidate will demonstrate and be a role model for the values of the Juniper Way - Be Bold, Build Trust, Deliver Excellence.

Job description The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customers network. Key responsibilities include the following, but are not limited to: This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs Stay in alignment with the customer and accounts team concerning the services sales and delivery. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. Proactively escalates and brings people with required expertise together to bring critical and important issues to closure. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality. Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc ) Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. Engages with Juniper engineering teams to improve potential quality issues with products. Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience. Skill specifications The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN Wireless is a plus. Experience working in large enterprises, Network service providers have added advantage. ITIL Framework process knowledge will be an added advantage. Experience and desire to work on automation will be valuable in long run. Amiable communication, interpersonal, and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful. Qualification and Experience: Experience with customer facing roles is essential. We prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage. 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.

Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people It requires a consistent and committed practice, something we call the Juniper Way To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people It requires a consistent and committed practice, something we call the Juniper Way Key objectives The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers We are passionate about enabling our customers towards a fast, risk-free deployment of network services We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network Key responsibilities include the following, but are not limited to: This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs Stay in alignment with the customer and accounts team concerning the services sales and delivery Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams Provide relevant technical inputs to facilitate and expedite escalated problem resolution Proactively escalates and brings people with required expertise together to bring critical and important issues to closure Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports Uses technical knowledge to review and assess open software defects Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc) Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment Allies with internal teams to resolve identified risks in software Engages with Juniper engineering teams to improve potential quality issues with products Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience Skill specifications The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6) Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus Experience working in large enterprises, Network service providers have added advantage ITIL Framework process knowledge will be an added advantage Experience and desire to work on automation will be valuable in long run Amiable communication, interpersonal, and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful Qualification and Experience: Experience With Customer Facing Roles Is Essential We prefer candidates with bachelors degree in electrical/electronic Engineering, Computer Science or equivalent A Business degree such as MBA would be an advantage 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLSNetworks High exposure to network operations environment Ability to operate independently, including management of priorities in unstructured environment The successful candidate will demonstrate and be a role model for the values of the Juniper Way Be Bold, Build Trust, Deliver Excellence Juniper Networks is an equal-opportunity employer We value diversity We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment

SUMMARY We are seeking International Voice Process Representatives for an HR Support role . This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. Location: Airoli/ Vikhroli Work Mode: Work From Office Shift Timing: Night Shift (Pick & Drop Facility Provided) Employment Type: 3rd party Payroll Potential for absorption into client payroll based on performance and business needs Key Requirements Qualification: Graduate or Undergraduate Experience: Minimum 6 months in a customer support or voice-based process Skills: Excellent English communication (verbal) Strong interpersonal skills and customer orientation Additional Details 5-day rotational work week Structured training and support Contractual role with the possibility of extension or permanent absorption Work with a globally respected brand Requirements Excellent verbal and written communication skills in English Strong customer handling and interpersonal skills Willingness to work in rotational and night shifts Immediate joiners preferred (or with a maximum of 15 days' notice ) Shift: Night Shift Experience Required 6 months to 5 years of experience in: Customer Support / Technical Support International Voice Process (US, UK, Australian) BPO / KPO / Inbound / Outbound Processes Benefits CTC: Up to 40,000 per month (based on last drawn salary and experience) Laptop and other assets will be provided by the company. P.F + E.S.I + 5000/- performance bonus monthly. The company will give a two-way cab facility.

Job description Role & responsibilities Have extensive knowledge and stay up to date on all Apple products, services and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair and resolve service concerns for Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team. Serve as a Mentor, resource and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer escalations. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each others differences and having the curiosity to learn. Demonstrate Apples values of inclusion and diversity in daily activities. Minimum Qualifications You should: Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Possess the visual inspection and fine motor skills to safely perform hardware repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Preferred Qualifications You can: Demonstrate technical expertise of Apple products and services, including repairing devices. Analyse problems and follow troubleshooting steps to identify the root cause of a technical issue. Navigate customer service issues with care and strong interpersonal skills. Apply an action-oriented mindset and sense of motivation to do whats best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time. Communicate effectively and tailor your communication style to different audiences. Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals. Support and educate the broader team by sharing knowledge, experiences and insights. Frequently handle, lift and move merchandise safely.

Key Responsibilities: The candidate will be responsible for handling inbound calls and providing first-level technical support to customers experiencing software-related issues. Answer and respond to customer inquiries via phone, WA in a timely manner. Troubleshoot and resolve basic software issues using established procedures Escalate complex technical problems to development team. Document all customer interactions, issues, and resolutions in the CRM ticketing system. Educate customers on how to use software features. Follow up with customers to ensure issues are resolved to their satisfaction. Basic understanding of software systems, operating systems, and common troubleshooting steps. Knowledge of SaaS or cloud-based applications will be an added advantage. Language: fluency in Marathi, Hindi, English

Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Profile -Customer Service Executive - Voice / Blended / Chat / Tech Support / Travel Support Job Location - Gurgaon Salary - 20k -46k Shift - Day and Rotational Shift both 5 Days Working Immediate Joiners Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8544750781 HR Ombir - 7988076976 HR Anamika - 8882318458

Profile -Customer Service Executive - Voice / Blended / Chat / Tech Support / Travel Support Job Location - Gurgaon Salary - 20k -46k Shift - Day and Rotational Shift both 5 Days Working Immediate Joiners Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8544750781 HR Ombir - 7988076976 HR Anamika - 8882318458

Black And White Business Solutions is seeking a highly experienced M365 Consultant . This critical role requires deep expertise and hands-on experience in Active Directory and M365 management , along with strong knowledge of Hybrid Exchange and Microsoft Teams. The ideal candidate will be instrumental in guiding our M365 strategy, ensuring seamless operations, and managing vendor relationships for optimal platform utilization. Main Skills Active Directory : Extensive expertise and hands-on experience in managing and troubleshooting Active Directory environments, including on-premises, Azure AD, and hybrid configurations. M365 Management : In-depth knowledge and practical experience in managing the entire Microsoft 365 suite, including administration, configuration, security, and compliance aspects of various M365 services. Hybrid Exchange : Strong understanding and hands-on experience with Hybrid Exchange deployments, including migration strategies, coexistence, and ongoing management of both on-premises and Exchange Online environments. Teams : Proficiency in managing, configuring, and optimizing Microsoft Teams for communication, collaboration, and various business functionalities. Vendor Management : Experience in managing relationships with Microsoft vendors and other third-party service providers related to M365 solutions, ensuring service quality and cost-effectiveness. Need Expertise and hands-on experience in Active Directory and M365 management : This emphasizes the core technical requirement for this role, highlighting the need for practical, in-depth knowledge in both areas. Qualification BE / B.Tech only CTC Range 15 LPA to 20 LPA Notice Period Immediate joiners / Currently serving / 15 days or less Contact: Vardhani IT Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Mobile: 8686127477 | Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery. Must-Have Skills Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) . Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information. Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments. Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database. Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets. Create and/or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies. Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces. Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database. Good to Have Skills Ability to troubleshoot applications at the workflow and database level : Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels. Managing CMDB data model and Asset : Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data. Roles and Responsibilities Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree. Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment. Demonstrate extensive BMC Remedy product line experience across all modules , including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On). Possess significant experience with integration methodologies like REST, Web Services , etc., enabling seamless connectivity with other enterprise systems. Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments. Exhibit experience of working in the latest Remedy versions on Helix , demonstrating familiarity with modern Remedy cloud deployments and features. Show exposure to agile methodology and tools , contributing effectively within agile development environments. Possess comprehensive knowledge of BMC Remedy ARS (Action Request System). Qualification BE / B.Tech CTC Range As per market standards Notice Period Immediate Interview Mode Virtual Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery. Must-Have Skills Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) . Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information. Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments. Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database. Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets. Create and/or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies. Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces. Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database. Good to Have Skills Ability to troubleshoot applications at the workflow and database level : Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels. Managing CMDB data model and Asset : Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data. Roles and Responsibilities Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree. Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment. Demonstrate extensive BMC Remedy product line experience across all modules , including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On). Possess significant experience with integration methodologies like REST, Web Services , etc., enabling seamless connectivity with other enterprise systems. Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments. Exhibit experience of working in the latest Remedy versions on Helix , demonstrating familiarity with modern Remedy cloud deployments and features. Show exposure to agile methodology and tools , contributing effectively within agile development environments. Possess comprehensive knowledge of BMC Remedy ARS (Action Request System). Qualification BE / B.Tech CTC Range As per market standards Notice Period Immediate Interview Mode Virtual Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery. Must-Have Skills Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) . Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information. Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments. Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database. Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets. Create and/or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies. Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces. Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database. Good to Have Skills Ability to troubleshoot applications at the workflow and database level : Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels. Managing CMDB data model and Asset : Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data. Roles and Responsibilities Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree. Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment. Demonstrate extensive BMC Remedy product line experience across all modules , including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On). Possess significant experience with integration methodologies like REST, Web Services , etc., enabling seamless connectivity with other enterprise systems. Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments. Exhibit experience of working in the latest Remedy versions on Helix , demonstrating familiarity with modern Remedy cloud deployments and features. Show exposure to agile methodology and tools , contributing effectively within agile development environments. Possess comprehensive knowledge of BMC Remedy ARS (Action Request System). Qualification BE / B.Tech CTC Range As per market standards Notice Period Immediate Interview Mode Virtual Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [HIDDEN TEXT] | Website: www.blackwhite.in

What you'll do: This position utilizes varying technology (Adobe, Microsoft Office, etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals and Submittals, for customer orders. This position would require reading of technical drawings, understanding of technical aspects of Control and Distribution Components with related applications of low voltage & medium voltage products. Generate User manuals of electrical gear for Small, Large and Major O&M, Submittals, Pre-Go's, OEM, Global, and Generac Customers by understanding customer requirements and interpreting electrical drawings. Use electronic tools and applications to generate customer documentation, primarily Submittals and O&Ms. Develop healthy working relationship with US team for effective problem resolution and guidance. Prepare and maintain records, reports, etc. as required. Apply standard work, error proofing, application knowledge to drive continuous improvement. Maintains and updates internal reference materials. Update all the process trackers in real time to give better insight of the workload. Provide inputs to product marketing and engineering regarding update of the catalog information, renewal parts information, technical drawings, and any other technical documentation found on the website. The individual is responsible for creating Operation and Maintenance (O&M) Manuals and Submittals for low voltage & medium voltage products like residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers (MCCB), miniature breakers(MCB), MCC,PCC,Panelboards, Switchboards, LVA, MVA, AFD,PFC, Surge Protection devices etc Qualifications: Graduate in Engineering (Electrical / Electronics). Experience- 2 years to 7 years Skills: Understanding of Eaton business processes & systems Ability to read and understand technical drawings Ability to interpret customer specifications, electrical and mechanical drawings Microsoft office (Excel, Word, PowerPoint), BidManager, Enovia, Vista, SharePoint etc. Solid understanding of markets (OEM,customers,and competitors) and how our products service those markets.? Organized and time management skills Good Communication Skills Written and Spoken Reasoning ability Problem Solving Skills Experience in interacting positively with customers Out-of-the-box thinking Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities. Understanding of Eaton Business Excellence Award (EBEA) requirements

Key Responsibilities: Technical Implementation & Support: Build integration and onboarding project plans for Sellers to ensure adherence to timeframes Execute new and ongoing validation of Partner technical integrations with the Target + platform; validate that the integration is successful through data analysis provided by user interfaces, API responses, and/or system logs Create, manage and deliver appropriate training for Partners regarding Target + integration requirements, including specific API endpoints and calls to ensure Partner success Develop and maintain internal and external-facing training documentation to facilitate smooth onboarding Provide partner support during implementation and post-implementation, serving as an important conduit to receiving issues, researching problems and guiding resolution within level of service Change Management: Manage partners through system updates, ensuring effective communication, training, and support during transitions Continuously evaluate past implementations and design processes for process improvement and up to date process documentation Cross-Functional Collaboration: Individual contributor on global implementation team Act as a liaison between various business and technology teams across geographies to triage and resolve technical and process issues Collaborate with internal teams, including Acquisition, Channel Partnerships, Support & Performance, Item, and Technology teams, to manage the successful execution of integrations and onboarding for new partners Required Skills and Qualifications: Bachelors degree in Business, Information Technology, or a related field. Demonstrated expertise in RESTful API architecture and JSON language 3+ years prior experience in related implementation or technical support roles Experience managing external vendors/clients Excellent communication and documentation skills. Ability to manage multiple projects and prioritize tasks effectively. Experience in cross-functional collaboration across various teams and geographies. Strong problem-solving skills and attention to detail. Preferred Qualifications: Experience in e-commerce or a related industry. Familiarity with process improvement and change management practices. Ability to work in a fast-paced, dynamic environment.

Our NCR is looking for Oracle Fusion Cloud Applications Support Analyst to join our dynamic team and embark on a rewarding career journey. A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include: Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems They maintain a professional and friendly tone throughout the interaction Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues They may collaborate with development or engineering teams to escalate and resolve complex issues Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues They document solutions for common problems to build a knowledge repository for future reference Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues Role: Database Administrator Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate

Position Summary & Key Areas of Responsibility The Retail Solutions SW Test Engineer position is a Development test engineer responsible for automating the tests and also ensuring delivered software conforms to user and business specification for Retails product in Japanese Market. Essential Duties and Responsibilities : Automating the regression suites using ,Selenium, ,Jmeter,C# ,Java, SQL Test system modifications to prepare for implementation. Investigate customer problems referred by technical support. Communication with customer support teams Provide technical support during software installation and configuration. Monitor bug resolution efforts and track successes. Identify program deviations from standards, and suggest modifications to ensure compliance. Provide feedback and recommendations to developers on software usability and functionality. Plan test schedules or strategies in accordance with project scope or delivery dates. Design test plans, scenarios, scripts, or procedures. SQL Server Proficiency, the ability to read and understand complex queries, experience with SQL Profiler, SQL Reporting Services and SQL Management Studio. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Develop or specify standards, methods, or procedures to determine product quality or release readiness. Experience on test automations development and executions. Knowing Japanese Language is preferable. Qualifications Basic Qualifications Bachelors degree in a relevant discipline such as computer science, computer engineering, software design) or equivalent combination of education and experience. Minimum of 3+ years experience in related disciplines. Minimum of 1+ years experience working in an Agile environment Automation experience is needed. Experience on setup and troubleshoot required hardware for test environments is must. Experience with Quality Center, Practitest or equivalent test management software Experience with SQL, C#, Java, JMeter, Selenium will be added advantage Technical expertise needed to follow complex instructions and achieve desired results Professional certification a plus Ability to create and execute manual test scripts in an Agile environment Possess a good knowledge of development methodologies Ability to drive projects to completion sometimes requiring bringing in team members or business owners to remove roadblocks Ability to communicate and at times instruct end-users on functionality of applications Ability to perform root cause analysis Must possess analytical thinking skills, with preference for knowledge of problem solving methodologies and their application to business problems Adaptable to new technologies and new platforms Willingness to learn and take on new technologies as necessary Must be team oriented, goals and task driven Offers of employment are conditional upon passage of screening criteria applicable to the job

Position Summary Key Areas of Responsibility The Retail Solutions SW Test Engineer position is a Development test engineer responsible for automating the tests and also ensuring delivered software conforms to user and business specification for Retails product in Japanese Market. Essential Duties and Responsibilities : Automating the regression suites using ,Selenium, ,Jmeter,C# ,Java, SQL Test system modifications to prepare for implementation. Investigate customer problems referred by technical support. Communication with customer support teams Provide technical support during software installation and configuration. Monitor bug resolution efforts and track successes. Identify program deviations from standards, and suggest modifications to ensure compliance. Provide feedback and recommendations to developers on software usability and functionality. Plan test schedules or strategies in accordance with project scope or delivery dates. Design test plans, scenarios, scripts, or procedures. SQL Server Proficiency, the ability to read and understand complex queries, experience with SQL Profiler, SQL Reporting Services and SQL Management Studio. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Develop or specify standards, methods, or procedures to determine product quality or release readiness. Experience on test automations development and executions. Knowing Japanese Language is preferable. Qualifications Basic Qualifications Bachelors degree in a relevant discipline such as computer science, computer engineering, software design) or equivalent combination of education and experience. Minimum of 1+ years experience in related disciplines. Minimum of 1+ years experience working in an Agile environment Automation experience is needed. Experience on setup and troubleshoot required hardware for test environments is must. Experience with Quality Center, Practitest or equivalent test management software Experience with SQL, C#, Java, JMeter, Selenium will be added advantage Technical expertise needed to follow complex instructions and achieve desired results Professional certification a plus Ability to create and execute manual test scripts in an Agile environment Possess a good knowledge of development methodologies Ability to drive projects to completion sometimes requiring bringing in team members or business owners to remove roadblocks Ability to communicate and at times instruct end-users on functionality of applications Ability to perform root cause analysis Must possess analytical thinking skills, with preference for knowledge of problem solving methodologies and their application to business problems Adaptable to new technologies and new platforms Willingness to learn and take on new technologies as necessary Must be team oriented, goals and task driven Offers of employment are conditional upon passage of screening criteria applicable to the job