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5.0 - 8.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication
Posted 1 week ago
2.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication
Posted 1 week ago
2.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication
Posted 1 week ago
2.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
Posted 1 week ago
2.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Serve as the primary point of contact for Customers Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues. Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware. Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management. Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information. Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives. Develop and maintain a deep understanding of Customers technology infrastructure and systems to provide effective support. Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support. Identify and recommend opportunities for process improvements and implement changes as needed. Primary Skills Remote Desktop Support Windows Administration End user management Experience in a technical support or concierge role, preferably in an executive support environment. Excellent communication, problem-solving, and interpersonal skills. Ability to work independently and as part of a team, with minimal supervision. Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software. Experience with remote support tools and technologies. Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction. Strong analytical and troubleshooting skills, with the ability to think critically and outside the box. Ability to maintain confidentiality and handle sensitive information with discretion. CompTIA+ Remote Desktop Technician or equivalent.
Posted 1 week ago
2.0 - 5.0 years
4 - 8 Lacs
Gurugram
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication
Posted 1 week ago
10.0 - 15.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Okta is looking for an Engineering Manager for its elite and high-impact engineering team in India focused on customer success. Customer Centric Engineering team delivers customer success by bridging the gap between customer support and engineering via troubleshooting, debugging, proposing fixes and resolving the most complex customer issues escalated by our last tier of Technical Support. As a Manager, you will drive cross-functional response to critical technical incidents, act as a quarterback and customer advocate within R&D, and represent the Technology organization to customers and our Support organization. This role will also be a champion for development of internal troubleshooting tools for various teams. You will require the abilities of both Technical Support and Software Development: to act as an interlink as well as be able to understand the overall Okta infrastructure. You get a seat at the table to represent and drive engineering for customer success. The ideal candidate will share our passion and great pride in customer-first culture. Job Duties and Responsibilities: Act as a perfect bridge between the Engineering teams and the Support teams representing the Customers. Lead and mentor a team of CCE engineers, fostering a diverse, collaborative and positive environment focused on solving customer challenges and reconciling competing priorities. Encourage continuous learning, provide constructive feedback, and create career development plans for your team members. A thought leader with a proven track record of championing customer success within engineering with a keen sense of balance of strategic and tactical solutions. Collaborate with Engineering teams, Technical Support, Customer Success and other stakeholders to effectively drive customer escalations to resolution. Proficient in providing executive summary to the leadership team on issues. Be a liaison with Customer Success teams to engage on customer calls to represent engineering or prepare Engineering executives before calls. Advocate for customers within engineering teams and drive continuous improvement by providing regular feedback to cross-functional leaders around product, tooling & process improvements. Address complex technical challenges with a customer-first approach, finds joy in understanding our product, architecture and effectively maps it to escalations. Apply a data-driven approach to track metrics, measure success and make informed decisions for the CCE and extended Engineering teams and also for the Customers. Identify opportunities to propose and manage development of new troubleshooting or automation tools for operational efficiency. Participate-in and also manage on-call weekly rotation outside regular working hours (once in a month) including weekends (once in 3 months). Requirements: Experience : 10+ years of experience in software engineering, with at least 3+ years in Engineering Management role. Technical Expertise : Strong knowledge of modern software development practices, programming languages (e.g., Java, Python, JavaScript, etc.), cloud technologies, multi-tenant environments and software architecture patterns. Familiarity with microservices and distributed systems is a plus. Customer-Centric Mindset : Passion for understanding and solving customer problems. Experience in integrating customer feedback into the development process. Leadership Skills : Proven ability to lead and inspire teams, managing diverse personalities and fostering an inclusive, collaborative work culture. Deep organizational capabilities, especially in regards to influence, collaboration and communication. Communication Skills : Excellent communication skills, with the ability to clearly convey technical concepts in a simple, precise and effective manner and advocate for customer needs. Agile & Lean Knowledge : Experience working in agile environments, daily standups, ideally with a solid understanding of Kanban methodologies. Problem-Solving & Decision Making : Strong analytical and problem-solving skills, with a focus on making data-driven decisions that benefit both the customer and the business. Nice To Have : Experience in the Identity space is a definite plus. Experience in working in a similar Customer Centric Engineering role is a plus.
Posted 1 week ago
5.0 - 10.0 years
4 - 7 Lacs
Bengaluru
Hybrid
You are a knowledgeable specialist who can articulate technical aspects eloquently and recognize the difficulties faced by developers when integrating various services into unique apps. You are extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform. You will be in charge of offering technical assistance to our clients, including debugging and resolving sophisticated software issues, in your capacity as a Senior Developer Support Engineer. Also, you will collaborate directly with our product development peers to spot recurring problems, deal with them, and guarantee product quality. Day in the Life: As a Senior Developer Support Engineer at Okta, your main focus is on ensuring customer issues are resolved. This is a customer-facing role, where you may participate in customer calls, join standup meetings, collaborate with peers, build or test use cases, engage with Engineering on potential bugs, and help your colleagues on issues where you have expertise. Your objective is to deliver exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Okta platform while maintaining outstanding customer service. Responsibilities: Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers. Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution. Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues. Help developers understand how Okta works, and the various technical use cases of the platform. Collect information and document bugs with Engineering for API and product issues. Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base. Engage and respond to the Okta developer community through Stack Overflow, forums, etc. Deliver against customer experience targets. Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers. Requirements: BA/BS/MS in Computer Science, Management Information Systems, or related discipline. 5+ years of experience in Customer Support, technical support, or software development preferably a customer-facing role. Experience working on cloud applications. Demonstrated ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.) Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js, ASP.NET.) Experience supporting REST APIs. Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. Should be willing to be a part of on-call rotation during weekends on a rotational basis. Ability to learn new technologies quickly. Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. You are known to be a strong contributor and a collaborator who takes initiative and is willing to take up new tasks as required by the organization. You are passionate about developer topics, and enjoy helping others solve problems. You are always learning and curious, keeping up to date with developer trends - a plus if you are a trendsetter yourself. Ability to mentor and guide the team in resolving complex challenges. Strongly Desired Qualifications: Experience supporting Identity Access Management solutions. Experience supporting LDAP, SSO, SAML, or WS Federation. Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc. Experience supporting n-tier web applications. Location Note: This role is based in Bengaluru and follows a hybrid model, requiring you to be in the office 2-3 days a week and requires in-person onboarding . The developer support engineering team for this role is based out of India.
Posted 1 week ago
5.0 - 10.0 years
10 - 15 Lacs
Mumbai
Work from Office
Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager
Posted 1 week ago
0.0 - 3.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Role & responsibilities Hiring for International Voice Process/ Technical support Voice/Non Voice / AML - Process Associate 1. Process -International Voice Process ( Google Process ) | |HYD || up to 4.2 LPA CTC + Food + CAB || Qualification : - Graduate Working Days :- 5 days, 2 Rotational Offs Work Location :- Hitech city, Hyderabad Fresher :3.6LPA Experience Package: Upto 4.2LPA Rounds Of Interview(Walk-in) :- Amcat , voice and accent round, Ops Manager Shifts:- 9:30 PM to 6:30 AM 12:30 am to 9:30 am 2. Technical support Voice/Non Voice - Day Shift || up to 3.8 LPA CTC Qualification : - Intermediate / Graduate Working Days :- 5 days, 2 Rotational Offs Work Location :- Hitech city, Hyderabad min 1yr exp into Technical suppport Excellent English & Hindi Communication Mandatory Rounds Of Interview(Walk-in) :- Amcat , Technical test , Ops Manager Day Shift 3. Job Title: AML - Process Associate Max Salary: 5 LPA - Depends upon last ctc Location: Hyd Shift: Rotational Shifts Experience: 13 years (preferred in AML/KYC/Transaction Monitoring) If anyone intrested can drop me your Resume on whatsaap : HR Apoorva - 9100987757(share resume via WhatsApp ) apoorva.axisservices@gmail.com Preferred candidate profile fresher / Experience
Posted 1 week ago
0.0 - 3.0 years
0 - 2 Lacs
Hyderabad
Work from Office
We are hiring for customer care Associates || ctc upto 4.2lpa|| work from office||Hyderabad We're expanding our team and looking for Technical Support Executives for Voice and Non-Voice processes. Technical support----Fresher-----Non voice /voice Education qualification :-Graduation Package upto 2.6lpa Technical support----Experienced----- voice process Education qualification :-plus 2/Graduate Package upto 3.6lpa Hindi mandate looking for Immediate joiners Work from office Rotational Day Shift 5 days working 2 days weeks off Skills : Provide L1-level technical support for end users Troubleshoot issues related to LAN, WAN, desktop systems, and basic networking Handle customer queries via voice or chat/email support Offer product-specific support (especially HP products printers, laptops, desktops, etc.) Ensure first-time resolution with a customer-first attitude Requirements: Must be fluent in Hindi and English Strong knowledge of: LAN/WAN troubleshooting Desktop Support & L1 Technical Support HP Products Excellent problem-solving and communication skills Prior experience in a technical support role preferred International voice process package upto 4.2lpa looking for Immediate joiners Work from office fixed night shift 5 days working 2 days weeks off One way cab (upto 25km) Interested Candidates Can Reach Out To Below: Contact HR Gopa: WhatsApp: 9100970544 Email: gopahr.axis@gmail.com
Posted 1 week ago
1.0 - 2.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Job Title: Technical Support Executive Location: Kamakshipalya, Bengaluru-560079 Department: Administration / Operations Reports To: Office Manager / Facility Manager Contact: Amulya S (HR Recruitment Manager) Mobile: +91-7026683267
Posted 1 week ago
0.0 - 5.0 years
3 - 8 Lacs
Pune, Gurugram
Work from Office
Hiring for US and UK Brands need excellent communication skills UG/Grad with experience and freshers eligible salary upto 8.5 LPA/unlimited performance based incentives 5 days working/2 days offs location- Gurgaon/Noida Mob;- YASH : 9650805915
Posted 1 week ago
3.0 - 6.0 years
2 - 4 Lacs
Noida
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Developer – Broker Technical Support Specialist Your role will require youto utilize your experience in and knowledge of insurance/reinsurance andunderwriting processes to process transactions for the Underwriting SupportTeams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal,communication and presentation skills, both verbal and written Relevant and meaningful years of experienceof working in US P&C insurance lifecycle – pre-placement, placement, andpost-placement activities (such as endorsements processing, policyadministration, policy checking, policy issuance, quoting, renewal prep,submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus,collaboration, accountability, initiative, and innovation. Proficient in English language- both written(Email writing) and verbal A strong attention to detail; analyticalskills and the ability to multi-task are important Preferred Qualification andExperience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 week ago
3.0 - 6.0 years
1 - 3 Lacs
Madurai
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Developer – Broker Technical Support Specialist Your role will require youto utilize your experience in and knowledge of insurance/reinsurance andunderwriting processes to process transactions for the Underwriting SupportTeams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 week ago
0.0 years
2 - 3 Lacs
Chennai
Work from Office
*** Hiring Freshers in Chennai **** Job Location : Sholinganallur Shifts : Rotational | Work From Office ----------------------------------------------------------------------------------------------------------------------------------------- Requirement : 1. Looking for freshers only 2. Should be a minimum graduate 3. Should have all graduation marksheet. 4. Should be having excellent communication skills (English) & technical skills. ------------------------------------------------------------------------------------------------------------ Role : 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Posted 1 week ago
0.0 - 5.0 years
0 - 2 Lacs
Chennai
Work from Office
SUMMARY Technical support voice role opening in a leading MNC Chennai Location: Chennai, Sholinganallur Company: Leading American multinational information technology services and consulting company Job Title: Technical Support Voice Work Mode: Work From Office Shift: Rotational Shift and Night shift Week Off: 5 days working (2 days rotational week off) Job Description: Providing technical support via voice process Resolving laptop/desktop/Internet/Broadband issues through troubleshooting Handling customer technical issues Requirements: Graduates, undergraduates with minimum 1 year experience, and postgraduates can apply Immediate joiner required Ability to work in US shift timing and night shift Excellent English communication skills, both verbal and written Knowledge of customer service principles and practices Good technical knowledge Qualification: Undergraduate / Graduate / Post Graduate Salary: Fresher: up to 3.50 lpa Experienced: up to 6 lpa Requirements: Good Communication skills with laptop/desktop/internet/broadband troubleshooting experience Flexible to work in US shift timing, night shift Knowledge of customer service principles and practices Good technical knowledge --- Requirements Requirements: Good Communication skills with laptop/desktop/internet/broadband troubleshooting experience Flexible to work in US shift timing, night shift Knowledge of customer service principles and practices Good technical knowledge Benefits Both side Cab + Incentive + Shift Allowance Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Posted 1 week ago
0.0 years
3 - 3 Lacs
Gurugram
Work from Office
Greetings from Teleperformance!! We have an excellent opportunity for Freshers. Contact Person Name- Saptom Contact Number- 6296528827 Process- International Chat + Upselling Shift- Rotational Working Days- 5 days /week, 2 days rotational week off. Education- Any fresher graduate or HSC Both way cab facilities Only immediate joiners preferred. Roles and Responsibilities Provide technical support to international clients through chat process. Handle customer queries related to software products and services. Offer solutions and upsell relevant products/services when necessary. Maintain accurate records of client interactions using CRM software. Collaborate with internal teams for issue resolution. Desired Candidate Profile 0-1 year of experience in International BPO, Customer Support, or similar industry. Strong communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Basic knowledge of computer applications and internet usage.
Posted 1 week ago
3.0 - 6.0 years
2 - 4 Lacs
Lucknow
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment Genpact (NYSE: G) is an advanced technology services and solutionscompany that delivers lasting value for leading enterprises globally. Throughour deep business knowledge, operational excellence, and cutting-edge solutionswe help companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. Inviting applications forthe role of Process Developer – Broker Technical Support Specialist Your role will require youto utilize your experience in and knowledge of insurance/reinsurance andunderwriting processes to process transactions for the Underwriting SupportTeams and communicate with the Onsite Team. Responsibilities Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. Calculating adjustments and premiums on policies and other insurance documents. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Monitor and attend to requests via client service platform that require action in a timely manner. Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek inyou! Minimum Qualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification andExperience Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Work at the cutting edge of AI, automation,and digital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, andcontinuous learning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers whopush boundaries every day * Thrive in a values-driven culture Our courage, curiosity, andincisiveness - built on a foundation of integrity and inclusion - allow yourideas to fuel progress Come join the tech shapers and growth makers at Genpact and take yourcareer in the only direction that matters: Up. Lets build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants forall positions without regard to race, color, religion or belief, sex, age,national origin, citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity, physical or mentaldisability or any other characteristic protected by applicable laws. Genpact iscommitted to creating a dynamic work environment that values respect andintegrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to processjob applications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 week ago
4.0 - 7.0 years
12 - 14 Lacs
Thiruvananthapuram
Work from Office
WAF L2/ L3 Engineer _ Reputed Company, Chennai If meeting the criteria, please share your CV to Email: jagannaath@kamms.net Position: WAF L2/ L3 Engineer Position Type: Full Time- Permanent Experience: 4+ Yrs Base Location: Taramani, Chennai ( strictly only local candidates) Mode: Office Key Performance Indicators: WAF web traffic Monitoring/Analyse/Configuration in WAF. Taking WAF web traffic Report (Daily basis) & Share to Client. Checking attacking pattern on regular basis for blocklisted countries in cloud WAF. Validating WAF Health status Report from L1(Shift Basis). Resolve SOC Alert tickets & IB-CART tickets. Continuous monitoring and creating Incident tickets if any suspicious activity found in WAF. Analyse WAF Traffic and contribute for WAF Fine tuning Take data and analyse allowed traffic, just in case if any malicious content found in that traffic, then escalate to next level. WAF/A10 Health Check-up To check Certificate expiring details in DC & DR A10 device and shared to client. To check Interface status in DC & DR A10 devices and utilization. Requirements: Location: Tidel park, Chennai Notice Period: Immediate to 30 days Salary Range: 12 to 14 LPA Job Type: Full Time Shift Timings: General
Posted 1 week ago
2.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Job Description Job Purpose The New York Stock Exchange, a subsidiary of Intercontinental Exchange, Inc. (ICE) presents an opportunity for a full-time Senior Developer to join a team responsible for systems development in a high throughput, low latency trading environment. The Senior Developer will have experience in all phases of software development lifecycle, from requirements gathering, to design, coding, unit testing, debugging and supporting in production. This position requires technical proficiency/problem solving as well as an eager attitude, curiosity, professionalism and solid communication skills. The successful candidate will play a key role in building and automating low-latency, high throughput back-end software systems to continue to maintain a leading position in low latency trading. The ideal candidate should be knowledgeable in performance-oriented programming, automation, relational database systems, python, C/C++ . Strong written and oral communication as the applicant will frequently be interacting with development, testing and operations teams. Responsibilities Develop framework, tools and scripts for trading system development. Develop automation framework and scripts for production monitoring and verification. Collaborate with architects and developers to understand the system functionality and behavior. Develop tools and scripts for Continuous Integration and Delivery. Collaborate with other Developers and QA Engineers to execute full cycle integration, functional, regression and performance testing. Continuously improve the system performance and propose better solutions. Provide on-call technical support during business and, occasionally, off hours depending on rotation and/or subject-matter expertise on a given component. Effectively interact with business and operations for solving design and operational challenges. Knowledge and Experience 6+ years hands on experience in software development on Linux. 4+ years of experience in Python programming. 1+ years of experience in C/C++ or Java Programming. 1+ years hands on scripting experience in Perl, shell, etc. , Experience with code analysis and coverage tools like gdb, Valgrind, Coverity. Experience with supporting production changes, UAT testing and debugging production issues. Strong understanding of computer science fundamentals, algorithms and data structure. Strong automation skills. Good understanding of TCP/IP and Multicast network protocols. Ability to work in a highly demanding and fast-paced environment. Experience with trading, market data and financial applications
Posted 1 week ago
2.0 - 6.0 years
3 - 7 Lacs
Pune
Work from Office
Job Description Job Purpose The Manager, Client Support acts as a leader, coach, and supervisor of a team of customer support professionals. As a leader, the Manager will collaborate, identify and own opportunities to apply efforts toward the continuous improvement of efficiency and delivery of the support experience to ICE Mortgage clients. As a coach, the Manager is responsible for driving the development of their team - as a team, and individually, to ensure effectiveness and job satisfaction. As the supervisor of their team, the Manger is accountable for ongoing performance and service delivery against the objectives and goals of the business and department. As part of their guiding philosophy, the Manager should drive competitive advantage through improving operational efficiency, empowerment of their staff, effectiveness of service delivery, and customer satisfaction and retention. Responsibilities Manage to business processes, which, when implemented, will lead to exceptional performance. Manage to a set consistent service delivery key performance indicators as required by functional role. Create a cooperative environment where full understanding of the performance and enablers of best in classTechnical Support team are fully understood across all team members. Select and recruit team members with high potential in service delivery. Manage timely departmental workflow and productivity, as well as enhance agent experience and knowledge. Develop tactical proposals for the department to support company initiatives. Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues. Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance. Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives. Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations. Knowledge and Experience 5+ years minimum experience in a customer-facing technical support, or equivalent roles. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. Strong working knowledge of operational best-practices which govern delivery of technical support. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management. Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Excellent analytical and problem resolution skills. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Excellent written and verbal communication Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals. Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies. Excellent organizational and time management skills. Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals. Empowers; Invites input; Fosters visibility and ownership. Ability to lead, train and motivate staff at all levels and cross-functionally. Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm. Can-do attitude; Steps-up to challenges; Bias for action. Ability to set goals and meet deadlines at the initiative, project and task level. Ability to delegate appropriately and monitor/measure effectiveness. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Excellent customer service and crisis management skills. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Ability to work well with all levels of management. Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies. Anticipates trends; Develops future/forward-thinking scenarios. Preferred Knowledge and Experience Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise. Maintains positive attitude; Handles pressure; Finds growth in adversity. Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted. Innovative; Inspiring; Passionate. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process. Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement. Bachelors degree in Business Administration or Computer Science preferred.
Posted 1 week ago
3.0 - 7.0 years
5 - 8 Lacs
Noida, Kolkata, New Delhi
Work from Office
Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: As an IFS Senior Engineer, you will be an important technical expert within Rockwell Automations global IT team, responsible for the administration, configuration, and enhancement of our enterprise-wide IFS ERP systems. You will report to the Manager, Enterprise Applications, and work in a hybrid capacity from our Hinjewadi - Pune, India office. Your Responsibilities: IFS System Administration Support: Manage daily operations of IFS Applications 7. 5, including user access, security roles, performance tuning, and environment maintenance (Dev, Test, Prod). Provide L2/L3 support, troubleshoot complex issues, and coordinate with IFS and third-party vendors for resolution. Configuration Customization: Configure IFS modules using tools like Custom Objects, Events, Menus, and Profiles. Design and implement advanced Aurena pages and Lobbies in IFS Cloud to meet evolving needs. Integration Development Management: Design integrations between IFS and other enterprise systems (e. g. , SAP, HR, IAM) using MuleSoft, REST/SOAP APIs, and IFS Connect. Monitor integration performance and ensure data consistency across platforms. Deployment Upgrade Projects: Participate in IFS Cloud installations, upgrades, and patch deployments. Support global rollouts, including environment setup, data migration, localization, and post-go-live support for international sites. Documentation Governance: Maintain detailed technical documentation for configurations, integrations, and procedures. Promote adherence to IT best practices, including change management, security compliance, and coding standards. Collaboration: Work with business analysts, developers, and project managers to understand requirements and deliver scalable, high-quality technical solutions. Participate in planning and status meetings to agree on project goals. The Essentials - You Will Have: A bachelors degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. 5-7+ years of hands-on experience with IFS Applications 7. 5, including system administration, configuration, and technical support. Experience with IFS Cloud architecture and tools, with experience in at least one implementation or upgrade project. Expertise in IFS configuration using standard tools (Custom Objects, Events, Menus, and Pro. Experience with integration platforms (preferably MuleSoft) and web services (REST/SOAP). Proficiency in SQL and PL/SQL, especially in Oracle database environments. Experience supporting global, multi-site ERP deployments. The Preferred - You Might Also Have: 3+ years of experience migrating from IFS 7. 5 to IFS Cloud. Familiarity with scripting languages such as Shell or Python for automation and system tasks. Exposure to cloud platforms like Microsoft Azure or AWS. Experience with IFS reporting tools (IFS Business Reporter, Crystal Reports) or BI tools like Power BI. ITIL certification or working knowledge of IT Service Management frameworks. Project management experience or involvement in ERP projects. What We Offer: Our benefits package includes Comprehensive mindfulness programmes with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching programme - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalised wellbeing programmes through our OnTrack programme On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1
Posted 1 week ago
0.0 - 3.0 years
14 - 16 Lacs
Pune
Work from Office
Summary Join the Ansys Customer Excellence team to support our customers with their LS-DYNA simulations and help grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers. At Ansys, our people are our greatest assets, and we will support you with the resources you need so that you can make an impact from day one. Ansys offers a good work/life balance with flexible hours and many opportunities to learn and grow. Key Duties Help customers with LS-DYNA and Ansys simulations. Provide high-quality and timely customer service to ensure customer satisfaction. Become a guru in one or more simulation areas. Improve Ansys software by submitting defects and enhancement requests. Write knowledge articles and post on the Ansys forum. Learn new LS-DYNA and Ansys features to support new releases. Help marketing and sales with demos and training material as needed. Minimum Requirements Bachelor of engineering. Strong fundamentals in structural mechanics. Logical problem-solving and strong interpersonal/communication skills. Ability to work independently with minimal supervision as well as with others in a team. Fluent in writing and speaking English. Strong organizational and time management skills; possess a sense of urgency. Projects a professional image and demonstrates business acumen; driven to succeed. Enjoy helping others. Preferred Qualifications Experience with using commercial or in-house FEA software for real world, industry level applications is desirable. Aptitude for customer service. Knowledge of LS-DYNA or other commercial explicit software is a plus. Experience with Python. Available for occasional travel (5%). At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what s next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results VALUES IN ACTION Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers. We re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspiredCheck out some of our recent customer stories, here and here . At Ansys, it s about the learning, the discovery, and the collaboration. It s about the what s next as much as the mission accomplished. And it s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. Ansys is an SP 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek s Most Loved Workplace globally and in the U. S. , Gold Stevie Award Winner, America s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U. K. ). For more information, please visit us at www. ansys. com Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Posted 1 week ago
4.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
We are looking for an experienced software engineer to join our team. You will develop highly optimized Android BSP implementation for automotive IVI, cockpit, and digital cluster applications on the Renesas R-Car SoC devices, exploiting GPU, a DSP, display technologies, and virtualized or para-virtualized environments. You will further grow the scope to support the integration of Android BSP and upper SW layers into Renesas R-Car SDK to achieve the monthly releases to customers. Essential Functions: Develop Android BSP drivers for R-Car SoC, on both real hardware and virtual environment, following the requirements in Product Requirement Specification and Marketing requirements. Perform Android base environment upgrade to latest Android releases annually. Establish and integrate a DevOps environment for Android BSP development, ensuring seamless integration with the centralized DevOps environment of R-Car SDK. Collaborate with hardware and upper software teams to validate and optimize the performance of SoC products, focusing on computational efficiency, operational effectiveness, and power optimization. Provide technical support to our customers to accelerate development of customer solutions and to create easy to use collateral such as application notes and reference solutions. Qualifications Minimum Requirements: Bachelor s or Master s degree in Electrical and Computer engineering 10+ years industry experience in Embedded Android system software development using C/C++/Python including low level firmware, kernel, and user space components on an SoC product comparable to the Renesas R-Car family. Strong knowledge of display and graphics IPs such as: GPUs, compositors, display pipelines, and other related hardware IPs and software frameworks. Strong knowledge of audio IPs such as: audio DSPs, audio connections, and related SW frameworks Strong hands-on knowledge of automotive technologies related to cockpit, cluster, and infotainment systems including graphics, audio, display and camera technologies Strong knowledge of Linux and Android required with knowledge of at least one other automotive operation systems expected (QNX, AUTOSAR, etc) Ability to investigate and apply new technologies to enhance the developer experience Strong understanding of Software Architecture and Design principles, Test-Driven Development and unit testing Highly experience in applying DevOps technique including JIRA, Confluence and GitLab. Must have highly developed written and verbal cross-functional communication skills
Posted 1 week ago
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India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.
Here are 5 major cities in India that are actively hiring for technical support roles:
The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.
In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:
In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:
Here are 25 interview questions that you may encounter when applying for technical support roles:
As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!
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