15083 Technical Support Jobs - Page 43

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with business objectives. 1.SAP NS2/BCH Basis Teama.GEFi.GEF Post installation activation, DB connection (Setup DBCO)ii.Post DB installation - Hana DB user ID/password is needed for the connectionb.Certificatesi.Installation of Certificatesc.Web dispatcheri.Web Dispatcher parametersd.Profilesi.System profiles/parameterse.Maintenancei.System restartii.System refreshf.Firewall Portsi.Whitelisting ports for inbound communicationg.Cloud Connectori.Cloud Connector setup (D00, Q01)h.SFTP Folderi.SFTP Folder creation for CCC Temporary versions (SAP NS2)2.DDM Basis Teama.GEFi.GEF Add-on Installation in SAP Dev (D00) ii.Activate Business functions - FND_GEF & LOG_EAM_GEF iii.Implement SNOTE 3511167 and 3490497b.GE SBIi.GE SBI Add-on Installation in SAP Dev, Sandbox ii.GE SBI Post installation connections/activationc.Integration Add-oni.ASAPIO Integration Add-on in SAP Dev (D00)ii.ASAPIO Post installation connections/activationd.Post system refreshi.Recreate SAP Solution Manage Project setup in D00ii.Repoint BRF+ Connection (From D05 to D00)iii.Reload Transport of copies into D00iv.Post refresh activities in Q01 e.Fiori Launch Pad Admin activitiesi.Configure content providers using content Federation ii.customize Launch pad sites (Design spaces and pages)f.SAP Build work zone Admin activitiesi.Site creation and content integrationii.Assign roles, catalogs, and groups to apps for tile visibility.iii.Run provisioning jobs and troubleshoot integration issuesiv.SAP S/4 - Fiori Launch Pad - Build work zone connectionsg.SAP Datasphere i.SAP S/4 and Datasphere connections, Data Provisioning Agentsii.Create RFC and HTTPS destinations in Cloud Connectoriii.Activate required services in SAP S/4HANA (INA, OData)iv.Validate and test the connectionh.Cloud Connectori.Access logs, connectionsi.Regular Basis activitiesi.User managementii.Transport Managementiii.Monitoring work processes, logs, locks, dumpsiv.SAP Solution Manager activitiesv.SNOTE implementationvi.RFC connections, parametersvii.BTP admin/cockpit activities Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

The incumbent has to work closely with ExxonMobil's Field Engineering & Sales Team in collaboration with Distributor at assigned territories and should possess understanding of Industrial Applications. Visit www.fleissig.net.in/jobs to APPLY Required Candidate profile This role requires a minimum 3 years of experience in mechanical maintenance, field based tech services or sales and should possess good understanding of Industrial applications in lubricants industry

Handling all hardware and software related issues Installation of windows OS and antivirus Handling printers, CCTV, Wifi connectivity issues Handling biometric issues

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management and deployment processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement in application functionality and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement necessary enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and administration.- Experience with database management and performance tuning.- Familiarity with application deployment and maintenance processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the existing infrastructure. You will also engage in troubleshooting and optimizing application performance, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 3 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance system performance and reliability. You will engage in proactive monitoring and maintenance of systems, ensuring that all operational standards are met while fostering a culture of continuous improvement and efficiency within the team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor system performance and implement improvements to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their implementation.- Experience with troubleshooting and resolving complex technical issues.- Familiarity with network protocols and security best practices.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with SAP landscape management and transport management.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum Qualification: Minimum requirement of 5 years or more of relevant experience. Minimum of 5+ years of ServiceNow related work experience and 10-16 years overall experience Certification in ServiceNow under CIS IT Service Management Prior Experience in designing and implementing ServiceNow Case Management, Query Management and Workflow management Preferred Qualification: Lead Change - Level 2 - Develops resiliency to positively navigate change, work within uncertainty, and support others through the process. Demonstrate Digital Technology & Data Fluency - Level 2 - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial & Business Acumen - Level 2 - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Level 2 - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Level 2 - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Level 2 - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution.

Job Opening: International Voice Process( Customer support ) International Voice Process Customer Support | Chennai (Ambit IT Park, Ambattur) 5-Day Work Week (2 Rotational Week Offs) Professional Work Environment Training & Career Growth , Growth opportunities within a global support environment. Friendly, inclusive, and high-performance culture. Good Salary + Incentives Location: Ambit IT Park, Ambattur, Chennai Who Can Apply: Graduates only (Degree is mandatory) Freshers & Experienced candidates welcome Relieving letter not required Career gaps? No problem! Requirements: Excellent verbal and written communication skills in English. Willingness to work in a US-based night shift with rotational week offs. Must hold a valid degree or provisional certificate at the time of joining. Tech-savvy mindset with a customer-first attitude. Ability to multitask and work in a fast-paced environment. Location: Ambit IT Park - Ambattur Shift: US Night Shift (Rotational Week Offs) Experience: Experienced / Freshers Welcome Salary: Best in Industry + Incentives Qualification: Any Graduate (Degree Certificate or Provisional Certificate is Mandatory) Apply Now: Send your updated resume to nivya.avinash@movate.com Limited openings for immediate joining.

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: As an experienced BMC AMI Cloud Senior Consultant (CS), you will be part of a team that has been acknowledged as an industry leader. You will help our clients grow their business by providing install, configuration, and conversion work for the BMC products. BMC AMI Cloud Senior Consultant works closely with the AMI Cloud Architect (CA), Practice Lead (PL), Project Management (PM) team, and Service Delivery Manager (SDM) to meet the approved Customer requirements. BMC AMI Cloud Senior Consultant performs the technical hands-to keyboard software and configuration changes on customer systems. BMC AMI Cloud Senior Consultant works with the CA to translate logical design into physical designs, contributes to detailed design documentation, and contributes to the development of procedures and standards within BMC. You should be willing to work on projects during customers time zone. To ensure youre set up for success, you will bring the following skillset & experience: Mandatory Skills: 10+ relevant years mainframe technical experience as a z/OS Systems Programmer 7+ years working in Services or projects, preferably Customer facing in a professional consultative capacity Expert experience in storage migrations from products like CA-Disk, CA-Vantage, CA-Faver, CA-Allocate, IBM DFSMShsm, IBM DFSMSdss, IBM DFSMSacs. Expert experience in tape migrations from storage products like CA-1, CA-TLMS, IBM DFSMSrmm. Expert experience in BMC storage related products such as FDR/FDRABR, AMI Storage, Control-M/Tape. Knowledge of BMC AMI Cloud solution and S3 storage offerings. Expert experience in mainframe disk storage vendor hardware solutions (IBM/DELL etc) Expert experience in mainframe tape storage vendor hardware solutions (IBM/DELL etc) Experience in developing REXX based solutions for validation and migration purposes. Fluency in English language is a must and any other languages are a plus. Good to Have: Consultative skills with customers, and contractors when driving deliverables and setting priorities A self-starter, willing to work without a net with a proven ability to meet assigned timelines with high quality, complete deliverables in unsupervised, often remote, situations. Willingness to mentor and share ideas and knowledge with other colleagues promoting best practices. Demonstrable experience in deployment lifecycle across multiple environments (Test, Dev, QA, and Production). Demonstrated success in building key relationships in the past with Sales, Technical Support, Application Teams, and Product Engineering. Demonstrable experience in producing and presenting disaster recovery solutions for Pre-Sales purposes based on Customer requirements.

Hiring for Service Desk (voice) 5 days work 2 week off 2 way transport US shift Bangalore location Immediate joiners only Min 1 year in Only Graduates For more details Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Looking for Networking Engineer L1 Voice Support Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - Freshers -1 year Max Role & responsibilities :- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills -English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- • Firm understanding of Windows and macOS. • Firm understanding of Android and iOS. • Firm understanding of common firewall configuration. • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. • Comprehensive understanding of typical home network layouts is required. • Demonstrable troubleshooting ingenuity is required. Salary- Upto 4.75 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on Aradhaya.vashistha@techmahindra.com 7902015146

Role- Quality Analyst ( Service Desk ) Location- Hyderabad, Pune, Bangalore Experience- min 2 years WFO| US Shift Skills- Service Desk, Quality analyst, Troubleshooting, International Voice support Contact - 9214334811

Role & responsibilities Greetings from The Job Factory !! Job Summary: We are seeking highly motivated and enthusiastic undergraduate or graduate freshers/ experience to join our team as International Process Associates. The successful candidates will work on international processes, providing exceptional service to our global clients. For more details Call : HR Devishree 9901195084(call or whatsapp) Email id - devishreethejobfactory@gmail.com Role & Responsibilities: 1. Handle customer inquiries and resolve issues via phone, email, or chat 2. Provide product information and support to customers 3. Manage and document customer interactions 4. Meet productivity and quality standards 5. Collaborate with internal teams to resolve complex issues Preferred Candidate Profile: 1. Undergraduate or graduate degree in any discipline 2. Excellent communication and interpersonal skills 3. Ability to work in a fast-paced environment and manage multiple priorities 4. Strong analytical and problem-solving skills 5. Willingness to learn and adapt to new processes and technologies What We Offer: 1. Competitive salary and benefits 2. 2-way cab facility for commute 3. Opportunities for growth and development in a global company 4. Collaborative and dynamic work environment 5. Training and support to help you succeed in your role 6. Incentives and Allowance's Skills: 1. Good communication skills (written and verbal) 2. Basic computer knowledge and typing skills 3. Ability to work independently and as part of a team 4. Strong attention to detail and organizational skills For more details For more details Call : HR Devishree 9901195084(call or whatsapp) Email id - devishreethejobfactory@gmail.com Preferred candidate profile

Job description Hiring for Leading ITES Companies In Gurgaon and Noida for Technical Support Salary - upto Rs 5 LPA (Hike based upon last drawn salary) Key Highlights: 1: Graduate with minimum 2 years of exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships. WhatsApp/Call any of the numbers below for the initial screening - HR Mahvish - 9628373766 HR Simran - 9821182647

Job openings for international voice Graduates / under graduate FRESHERS /EXP can apply permanent staffing, full time, US shift Location : Bangalore Just 2 Rounds of interview immediate joining Call : HR Pavithra R @ 9538804043(Call or whatsapp )

You'll We are looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. Youll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious , customer-obsessed , and capable of solving problems across a broad tech stack. Key Responsibilities Provide timely and effective technical support via email, chat, and calls Troubleshoot issues related to APIs, integrations, performance, and access Reproduce customer issues and document bugs for escalation to engineering Write knowledge base articles, FAQs, and documentation to reduce incoming queries Collaborate with engineering and product teams to resolve recurring issues Monitor support dashboards and meet defined SLAs and CSAT goals Assist in onboarding and training users where required Identify patterns and provide feedback for continuous product improvement Must-Have Skills 14 years of experience in technical/customer support or engineering roles Strong problem-solving and troubleshooting abilities Experience with support tools (e.g., Zendesk, Freshdesk, Intercom) Understanding of web technologies (HTTP, REST APIs, browsers) Comfortable with logs, CLI tools, basic database queries (SQL) Excellent communication and documentation skills Ability to empathize with users and stay calm under pressure Bonus Skills Familiarity with scripting (Python, Bash, or JavaScript) Experience supporting SaaS platforms or B2B tech products Exposure to DevOps or cloud platforms (AWS, GCP, Azure) Understanding of CI/CD or containerized apps (Docker, Kubernetes)

Experience Required: 3+ years Salary: 21,000/month Job Description: We are seeking a skilled Technical Remote Support Engineer to provide end-to-end remote support, troubleshooting, and installation services. The ideal candidate will have strong technical knowledge, excellent communication skills, and relevant certifications. Key Responsibilities: Provide remote support for resolving user requests and technical issue. Troubleshoot software, hardware, and network-related problems Assist with installation and configuration of systems and applications Maintain clear communication with users and internal teams Ensure timely ticket resolution through remote support tools Requirements: Strong knowledge of Windows OS , Office software , Microsoft Intune , and basic networking Excellent written and oral communication skills Ability to troubleshoot and solve technical issues independently. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

\ Technical Support Specialist We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. What will you do? Duties and responsibilities: Provide technical and application support via phone and email in a professional and timely manner Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation ¢ ¢ ¢ Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot real- time cases, including the correct use of knowledge-based articles Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-in- one support and solution experience ¢ ¢ Contributes to SOPs, new procedures and updates as needed Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLAs and FCR (First Call Resolution) targets specified by the in-line Manager What are we looking for? Qualifications: ¢ A degree in engineering is a must, preferably B.E / B.Tech / M.Tech Mechanical Engineering Experience required: ¢ Proven experience of 6- 7 years in technical troubleshooting How will you do it? Knowledge, skills, and abilities required: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred Good understanding of electricals and ability to read and interpret the wiring diagrams Good verbal and written communication skills Basic level of proficiency in Microsoft Office Excel and Outlook Strong customer service know-how Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Ability to work in shifts: all time zone in US (primarily 6.30pm to 3.30am IST) Salesforce CRM usage will be an added advantage \ Information Security Responsibilities: ¢ ¢ ¢ ¢ ¢ Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets Adhere to JCI product security standards and guidelines for secured software product development The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes ¢ ¢ Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law ¢ ¢ Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel

Hiring for Technical Support (Chat support) Any graduation experience: 1 yrs to 2 yrs salary : 4 to 6lpa Immediate joiners Rotational shifts and offs location : Bangalore , Hyd contact : HR Tibah 8951377471

Key Responsibilities: Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues. Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations. Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues. Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting. Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance. Monitor and track application performance daily, proactively identifying and addressing potential issues. Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction. Work onsite in a bank environment, adhering to strict security and compliance standards. Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes. Technical Skills : Strong proficiency in Java for application troubleshooting and development. Advanced SQL skills for database querying, optimization, and issue resolution. Hands-on experience with ServiceNow for incident management and reporting. Leadership : Proven ability to lead, mentor, and manage a team of production support engineers. Customer Interaction : Extensive experience handling end customers daily, with excellent communication and issue-resolution skills. Operational Expertise : Experience creating and maintaining SOPs for production support processes. Proficiency in daily application monitoring, tracking, and performance analysis. Strong understanding of issue severity and prioritization in a customer-facing environment. Industry Knowledge : Deep understanding of banking/fintech systems, processes, and compliance requirements. Soft Skills : Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution. Work Environment : Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.

Key Responsibilities: Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues. Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations. Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues. Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting. Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance. Monitor and track application performance daily, proactively identifying and addressing potential issues. Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction. Work onsite in a bank environment, adhering to strict security and compliance standards. Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes. Technical Skills : Strong proficiency in Java for application troubleshooting and development. Advanced SQL skills for database querying, optimization, and issue resolution. Hands-on experience with ServiceNow for incident management and reporting. Leadership : Proven ability to lead, mentor, and manage a team of production support engineers. Customer Interaction : Extensive experience handling end customers daily, with excellent communication and issue-resolution skills. Operational Expertise : Experience creating and maintaining SOPs for production support processes. Proficiency in daily application monitoring, tracking, and performance analysis. Strong understanding of issue severity and prioritization in a customer-facing environment. Industry Knowledge : Deep understanding of banking/fintech systems, processes, and compliance requirements. Soft Skills : Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution. Work Environment : Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.

Hi, Role & responsibilities Job Duties: 1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner. 2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp. 3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions. 4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action. 5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction. 6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system. 7. Reporting: Completing call logs and generating relevant reports for management. Qualifications: An Engineering degree in a relevant field. Knowledge, Skills, and Abilities: Communication Skills: o Excellent verbal, written, and phone communication skills. Technical Proficiency: o Basic computer proficiency and knowledge of reporting tools. Documentation Skills: o Ability to maintain accurate documentation and reports. Technical Knowledge: o Understanding of electronics and technical troubleshooting. Advance Excel Knowledge Location : Mumbai( Victoria Terminal ) and Delhi ( Vasant Kunj ) Ctc : Up to 3 LPA