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0.0 - 5.0 years

3 - 4 Lacs

Dispur, Silchar, Cuttack

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Customer Service and Technical support. ( Voice, Chat and Email process ) Jaipur Location - candidates can relocate from pan India, Relocation bonus, tickets & accommodation 15 days. Excellent communication skills. salary - 20 to 37.5K Top MNC.

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1.0 - 5.0 years

4 - 5 Lacs

Guwahati, Noida, Kolkata

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MNC hiring for US campaigns 5 days working International Voice Support Both side free cabs and Big Incentives. Looking for People with excellent communication skills only to assist US customers. Easy promotions, Job location - Gurgaon and Jaipur

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3.0 - 8.0 years

5 - 10 Lacs

Chennai

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Role & responsibilities Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type / task list or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning. Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates) Perform an entitlement check via system support and identify T&M opportunities and check the status with Contract Manager for Planning Identify CIM opportunities and link work order (if applicable) Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required. Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization. Service schedule is aligned with the obligations in service contracts. Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e., weather conditions & skills) KPIs and PPIs related to Planning & Scheduling are balanced and under control. Confirm readiness for works to be executed (system). Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan) Bundle and optimize work order composition. Perform the availability check ( material, tools and competences) Open to working in a 24/7 rotational shift schedule Preferred candidate profile Diploma or Degree in Electrical & Mechanical with minimum of 3 to 7 Years of experience Technical background with experience in Wind turbines will be added advantage. (Vestas / Multi Brands) Service Planning background and planning Experience in Blades and Wind turbines Main components will be added advantage. Good understanding Service AOM Ready to read into technical documentations and drawings. Affinity to work according to processes and navigate in technical (commercial) related systems. Self-organization / good time management and stress resistant Technical communications skills Knowledge in SAP and Salesforce

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2.0 - 5.0 years

2 - 5 Lacs

Rajkot, Gujarat, India

On-site

Foundit logo

Research and identify solutions to software and hardware issues Track product and or software issues through to resolution, within agreed time limits Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Ensure all issues are properly logged Follow up with clients to ensure their product and services are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Assist management in creating training materials pertaining to troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Refer to internal database or external resources to provide accurate tech solutions Actively update, maintain and monitor all aspects of computer networks Install and configure software and applications as appropriate Respond to customer inquiries and assist in troubleshooting and resolving challenges Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Install and configure applications, monitor and maintain product functionality Prioritize and manage the workflow, diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems. Keep track of users system issues until they are resolved by adhering to the agreed timelines. To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Train other team members and client on how to use different ways and usage of application Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Assist in training junior Customer Support Representatives All other responsibilities given by Management

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1.0 - 5.0 years

2 - 4 Lacs

Hyderabad

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Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Engineers role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 2: 00 PM. • Experience Range: 1 - 5 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: 3 - 4.5 Lacs • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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BPO Job Opening UK Voice Process (Bangalore) We are hiring for a voice process job in a call center for UK clients. Job Details: Freshers: Salary up to 21,000 take home Experienced: 23,000 32,000 take home 5 working days, 2 days off Rotational shifts (UK timing) Graduate or Undergraduate can apply Must speak good English Immediate joiners preferred Work Includes: Talking to UK customers on phone Solving their problems politely Giving correct answers Keeping a good attitude while talking Call Neha 7975182408 and 9964080000

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5.0 - 7.0 years

25 - 40 Lacs

Bengaluru

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Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. We are seeking a dedicated Platinum Support Manager (PSM) to backfill a current vacancy. This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities Build and maintain strong relationships with key business and technical stakeholders across assigned accounts. Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership. Participate in customer-facing meetings, including Quarterly Business Reviews. Represent the customer’s voice internally to drive continuous improvement. Manage escalated issues in collaboration with the Escalation Manager. Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts Maintenance schedules Company events and communications Monitor and follow up on customer satisfaction through surveys, feedback, and post-mortem reviews. Share technical best practices and relevant updates with customers. Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience Strong organizational and communication skills. Ability to work effectively in a globally distributed team across time zones. Minimum of 5 years of experience in software technology, ideally in a support capacity. Familiarity with cloud-based environments, including SaaS and PaaS. Bachelor’s degree in an IT-related field or equivalent professional experience. Willingness to travel occasionally. Preferred Qualifications Salesforce Administrator 201 and/or Advanced Administrator 211 certifications. Project management experience. Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript). Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

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10.0 - 12.0 years

20 - 35 Lacs

Navi Mumbai

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At Nouryon, our global team of changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs – today and in the future. Purpose of the Job Design experiments and execute lab work for prioritized projects. Provide application support and training to sales team, customers and distributors. Support Sales Team with join visits to key markets / customers. Coordinate with global technical teams to facilitate sharing of information. Stay abreast of technical developments in the industry. About the job (Job Responsibilities) To provide technical support for Personal Care and Pharmaceutical Applications in India, SEA and ANZ, with a team of 2 direct reports. Develop an understanding of the benefits of Nouryon products versus competition in formulation and generate data to support value proposition. Design experiments, perform lab work and develop solutions to solve customer problems or to meet technical targets for prioritized projects. Lead and guide the Personal Care technical team in India and Singapore Keep abreast of customer needs, patent literature, market trends and drivers, to anticipate and test new applications and formulations for Nouryon’s product. Work with global teams to implement global/regional application programs, as well as developing relevant local programs. Provide technical training to customers / distributors and sales teams as required Present technical presentation in market seminars / in-house workshops to promote products and technologies. Build connections with stakeholders in the Personal Care Industry. We believe you bring (Education & Experience) Minimum 10 years of experience in application development in Personal Care, either at end user or ingredient supplier. Postgraduate or above majoring in Chemistry, Chemical Technology, Polymers or Cosmetic Sciences. Graduate with more relevant technical experience in the same or similar areas could be considered. Good problem-solving skills, ability to work independently. Good listening and communication skills. Good interpersonal skills and ability to work with people at different levels. Strong desire to acquire new technical knowledge, strong intention to learn new things and perform. Ability to work and communicate across cultures. Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/ We look forward to receiving your application! We kindly ask our internal candidates to apply with your Nouryon email via Success Factors. We’re looking for tomorrow’s Changemakers, today. If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. Visit our website and follow us on LinkedIn . #WeAreNouryon #Changemakers

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1.0 - 6.0 years

3 - 6 Lacs

Pune

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Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 85295 46798 (Divisha)

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8.0 - 12.0 years

1 Lacs

Mumbai City, Maharashtra, India

On-site

Foundit logo

Description The Territory Service Manager will be responsible for overseeing service operations within a specific territory in India. This role involves managing a team of service technicians, ensuring customer satisfaction, and driving service excellence. Responsibilities Develop and implement service strategies for the assigned territory. Manage and lead a team of service technicians to ensure high-quality service delivery. Act as the main point of contact for customer service issues and escalations. Analyze service performance metrics and generate reports for management. Conduct regular training sessions for the service team to enhance their skills and product knowledge. Collaborate with sales and marketing teams to align service strategies with business goals. Ensure compliance with company policies and industry regulations. Skills and Qualifications Bachelor's degree in Engineering or related field. 8-12 years of experience in service management or related field. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in service management software and tools. Ability to analyze data and make informed decisions. Strong problem-solving skills and customer-focused approach.

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1.0 - 6.0 years

3 - 7 Lacs

Pune

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HIRING FOR TECHNICAL SUPPORT VOICE Min 1yrs exp Loc: - Pune CTC UPTO:-8 LPA SKILLS:-DNS, DHCP, Troubleshooting, ticketing-tools,Active director,Office 365, Window server 5 days working, 2 Off Rotational shift **immediate joiners**

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3.0 - 6.0 years

5 - 6 Lacs

Hyderabad

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About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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**"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR keerthana-9513749000 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR keerthana-9513749000 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR keerthana-9513749000 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR keerthana-9513749000 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call HR keerthana-9513749000 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters

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1.0 - 6.0 years

4 - 8 Lacs

Bengaluru

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WE ARE CONDUCTING MEGA JOB FAIR FOR VARIOUS DOMAIN WITH I IMMEDIATE JOINING FOR TIER 4 COMPANIES IN BANGALORE. Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Contact Hiring manager : Aditya - 9686682465 / 7259027282 / 7259027295 / 9900024811

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Shagufta 6360065103 / 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details -Call HR Shagufta 6360065103 / 9964080000 Or Visit jobshop.ai to explore other open positions with us Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

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3.0 - 5.0 years

3 - 5 Lacs

Vellore, Tamil Nadu, India

On-site

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Preparation and Evaluation of Wound Dressing Material and Topical Ointment Using Magnetosome Conjugated Lemon Grass Extract (MLGE) Qualification: First Class Post-Graduate (PG) Degrees (M.Tech., M.Sc.,) degrees in Biotechnology /Botany /Microbiology or equivalent Describe if any Candidates having knowledge and hands-on experience in the area of animal work/herbal formulations / nanoformualtions / cell culture work will be preferred. Publication records relevant to the field. Fluent in English, both written and spoken.

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0.0 - 1.0 years

2 - 3 Lacs

Navi Mumbai

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Role & responsibilities Provide Technical support for end users across IT system and applications. Troubleshoot and resolve issues related to Power Apps, Power Automate etc. Monitor and maintain Power platform environments, addressing performance. Support to building and testing simple apps using Microsoft Power Apps.

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1.0 - 5.0 years

1 - 6 Lacs

Bangalore/Bengaluru

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Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha call pooja@9886112704 call hr muthamma@98861122583 call hr suman@7848820047 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

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4.0 - 9.0 years

5 - 15 Lacs

Bengaluru

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Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed.

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2.0 - 5.0 years

4 - 7 Lacs

Pune

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Validate technical prerequisites (software/hardware) in the customer environment and compliance with 3DExperience Platform. Col laboration with Infrastructure team, middleware teams, scrum teams and other SMEs. Install and configure the new 3DExperience Pla tform and perform upgrades for the latest FP and hotfixes. Manage various customer environments viz. Dev, QA, Prod, etc Trouble shooting day to day operational, performance and configuration issues with the PLM Operations team and determining root causes. U nderstand the customers' IT Change Management process and implement solutions according to them. Support and upgrade existing 3DE xperience environments on the existing customer environments. Analyse technical documents from different vendors and work with SM Es to define the correct installation and Configuration process. Document and share work procedures, installation tasks, scripts and "best practices" within Environments Team. Maintain appropriate desig

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0.0 - 5.0 years

2 - 4 Lacs

Mohali/SAS Nagar, Chandigarh, Panchkula

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candidates need to deal with Bank customers in Branch need handle day to day work,solving customer query,endorsing Bank products Handing customer complaints form filling,system work working on Bank software Fresher eligible , fix salary +incentives

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0.0 - 5.0 years

3 - 4 Lacs

Mohali, Chandigarh, Kharar

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Hiring for voice process for international BPO Qualification- 12th and above Job Location – Mohali Salary range : ctc 27k-34k Rotational shift Excellent communication skills required 5.5 days working a week call or send @ 8146 555 305 Ms.Radhika Required Candidate profile candidates must have good communication skills must be 12th at least must have basic knowledge of computer Fresher eligible male female both required Ms.Chandni 6230972380 or share cv

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6.0 - 11.0 years

8 - 13 Lacs

Bengaluru

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Commissioning Engineer (Project Engineer/ Sr. Project Engineer/ Team Lead- New Installation) Join us as a Commissioning Engineer (Project Engineer/ Sr. Project Engineer/ Team Lead- New Installation) Your main responsibilities Role of Project Engineer: Plan, manufacture, install, commission, and finalize all phases of the project, including engineering design, planning, quality, and manufacturing. Develop a plan for the project s requirements, resources, and subcontracting. Identify and correct potential risks in the project. Deliver deliverables on time, clarifying the customer s needs where needed What you bring Key Responsibilities: Planning and executing the installation and commissioning of elevators and escalators as per the agreed timelines, cost and as per the Schindler Safety and Quality standards. pg. 19 Plans the jobs and provides supervision to the sub contractors workers for timely completion of the project. Prepare reports and presentations on project status, progress, and challenges Attend project meetings and provide input on engineering matters Educating and training new group members as well as support staff. Co-ordinates with the Account Executive / Manager, Logistics team for material, engineering team for troubleshooting and Service team for smooth handover to ensure total customer satisfaction. Ensures high customer satisfaction What s in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

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1.0 - 6.0 years

3 - 8 Lacs

Bengaluru

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Openings for Underwriter Looking for an experience with Underwriter or Mortgage HR Aditi@ 7795311459 ruth@9590520040 immediate joiner Available Positions:-Underwriter location:manayatha tech park Need min 1 year experience in mortgage or underwriter salary upto 8.5lks

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0.0 - 3.0 years

4 - 5 Lacs

New Delhi, Gurugram

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Captive Unit Hiring for customer support profile Chat Process Undergrad/ Grad - 4 LPA Experienced - 5.5 LPA 5.5 Days working Cab facility in odd hours Rotational shifts and Rotational Offs Location: Gurgaon EXCELLENT COMMUNICATION REQUIRED contact- Mona 8588832917

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Exploring Technical Support Jobs in India

India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.

Top Hiring Locations in India

Here are 5 major cities in India that are actively hiring for technical support roles:

  • Bangalore
  • Hyderabad
  • Pune
  • Chennai
  • Gurgaon

Average Salary Range

The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.

Career Path

In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:

  • Technical Support Executive
  • Senior Technical Support Executive
  • Team Leader
  • Technical Support Manager

Related Skills

In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:

  • Customer service
  • Troubleshooting
  • Communication skills
  • Knowledge of operating systems and software applications

Interview Questions

Here are 25 interview questions that you may encounter when applying for technical support roles:

  • What is technical support? (basic)
  • How do you handle irate customers? (medium)
  • Explain the difference between hardware and software. (basic)
  • What is your experience with ticketing systems? (medium)
  • How would you troubleshoot a network connectivity issue? (medium)
  • What is DNS and how does it work? (medium)
  • Describe a time when you had to escalate a technical issue. (medium)
  • What is RAID and how does it work? (advanced)
  • How do you stay updated with the latest technology trends? (basic)
  • Can you explain the OSI model? (advanced)
  • What is the difference between TCP and UDP? (medium)
  • How would you handle a situation where a customer is unable to access a website? (medium)
  • Have you worked with remote desktop tools? If so, which ones? (medium)
  • Describe a time when you successfully resolved a complex technical issue. (medium)
  • How would you prioritize multiple technical issues from different customers? (medium)
  • What is SSL and why is it important for secure communication? (advanced)
  • How do you ensure data security when providing remote technical support? (medium)
  • Have you worked with Linux systems? If so, what distributions? (medium)
  • What is Active Directory and how is it used in a corporate environment? (advanced)
  • How do you handle software updates for multiple users in an organization? (medium)
  • Can you explain the concept of IP addressing? (medium)
  • What is the role of a DHCP server in a network? (medium)
  • How would you troubleshoot a slow internet connection issue? (medium)
  • Describe a time when you had to work under pressure to resolve a technical issue. (medium)
  • What do you think are the most important qualities for a technical support professional to possess? (basic)

Closing Remark

As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!

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