15083 Technical Support Jobs - Page 40

Project Technical Support - III (Learning Team) ICMR PRAKASH Project SJRI | St. Johns Research Institute Project Technical Support - III (Learning Team) ICMR PRAKASH Project Non Division User ICMR PRAKASH Project Ms. . Project Technical Support - III (Learning Team) No.of Vacancy:Three Prefered Qualifications: Post graduate Degree in Nutrition/ Social sciences / Anthropology with two years research experience. Experience:Minimum of 2 years Age Limit:35 years Language:English, Kannada (Mandatory), Telugu, Tamil, Hindi Salary:Rs.36,400/- per month Roles and Responsibilities: In-depth interviews with health workers, program managers, caregivers, adolescents, and pregnant/lactating women. Focus group discussions with beneficiaries and stakeholders to explore perceptions and practices related to nutrition and anemia. Observations of service delivery points (e.g., immunization days, Village Health and Nutrition Days, counseling sessions). Document findings clearly and systematically, ensuring quality, accuracy, and confidentiality. Support root cause analysis of implementation gaps and help identify context-specific solutions. Collect and report on key process indicators (e.g., frequency of counseling sessions, stock-outs, participation levels). Research Documentation: Assist in the documentation of the data collection process, including challenges faced, lessons learned, and recommendations for future improvements. Supporting advocacy work of the project at Gram Panchayat and community level. Communication: Maintain regular communication with the research team, providing updates on progress, challenges and any emerging findings. Training: Participate in training sessions and capacity-building workshops to enhance qualitative data collection skills and knowledge. Maintaining day-to-day records of work progress and report monthly activities and plan to the district lead. Ensuring ethical principles in terms of confidentiality/coding and sharing of data and MIS operations; generating statistical reports at district level. Execute any other necessary activities as required by the project.

Project Technical Support - III (Implementation Support)- ICMR PRAKASH Project SJRI | St. Johns Research Institute Project Technical Support - III (Implementation Support)- ICMR PRAKASH Project Non Division User ICMR PRAKASH Project Ms. . Project Technical Support - III (Implementation Support) No.of Vacancy:Six Prefered Qualifications: Post graduate Degree in Nutrition/ Social sciences / Anthropology with two years research experience. Experience:Minimum of 3 years Age Limit:35 years Language:English, Kannada (Mandatory), Telugu, Tamil, Hindi Salary:Rs.36,400/- per month Roles and Responsibilities: Support frontline workers and facility staff in implementing AMB interventions, including IFA supplementation, deworming, growth monitoring, nutrition counselling, and BCC sessions Identify implementation gaps and support field teams and government staff in resolving barriers. Household survey and following up the participants Visting household to collect data for a large scale survey. Monitor the availability of AMB-related commodities (e.g., supplements, logistics, IEC materials) at the facility and community levels. Document and escalate systemic or recurring issues for higher-level resolution. Supervise qualitative data collection through interviews, focus groups, and observations. Support the Program Learning Team in organizing community or stakeholder consultations for root cause analysis. Validate process indicators such as IFA coverage, counselling frequency, and VHSND participation. Documentation and consolidation of all taluk level reports. Collect data and report to Taluk Health Officer and District coordinator on a monthly basis. Participate in taluk level meetings and reviews. Coordinate with District coordinator in conducting trainings and organizing meetings regularly.

Job Title: Technical Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : SD-WAN Operations Good to have skills : Wireless Technologies OperationsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network & Services Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements. Your typical day will involve overseeing the life cycle of these elements, ensuring that all configurations are accurate and up to date. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to enhance service delivery and customer satisfaction. This role requires a proactive approach to problem-solving and collaboration with various teams to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting network issues and implementing corrective actions.- Collaborate with cross-functional teams to ensure effective service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations.- Good To Have Skills: Experience with Wireless Technologies Operations.- Strong understanding of network configuration and management.- Experience with telecommunication systems and their life cycle management.- Familiarity with customer activation processes and back office data management. Additional Information:- The candidate should have minimum 3 years of experience in SD-WAN Operations.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network & Services Operations Representative, you will be responsible for configuring, integrating, and managing the life cycle of telecommunication network elements. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, managing back office system data records, and supporting customer activations and configuration adjustments. You will play a crucial role in ensuring the smooth operation of network services and maintaining high standards of service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and analyze network performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and architectures.- Experience with network configuration management tools.- Familiarity with troubleshooting techniques for network issues.- Ability to analyze and interpret network performance data. Additional Information:- The candidate should have minimum 5 years of experience in Enterprise Network Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework.- Knowledge of remote desktop tools.- Familiarity with ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Job Purpose and Impact The Software Engineering- ERP job maintains and partners to design and develop software applications and systems. With limited supervision, this job collaborates with cross functional teams to implement new software features to meet user needs and business goals and upgrade existing software to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging moderately complex issues. This job also participates in code reviews to maintain high code quality and share knowledge with software engineering team members. Key Accountabilities SOFTWARE DEVELOPMENT: Partners to design and develop high quality software solutions by writing clean, maintainable and efficient codes. AUTOMATION: Applies internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases. COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather moderately complex requirements and deliver solutions that meet business needs. TESTING & DEBUGGING: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software. CONTINUOUS IMPROVEMENT: Makes suggestions for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability. DOCUMENTATION: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes and system configurations. TECHNICAL SUPPORT: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support In Concessions Tech, were focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues, including granting concessions (e g, refund for a missing item in a shipment) when within policy This role will directly impact our ability to deliver new experiences that improve the concessions experience This role requires you to hit the ground running an ability to learn quickly and work on disparate and overlapping tasks will contribute to success Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services Work on operations and maintenance driven coding projects, primarily in Java and Python Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more services or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Preferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON

Job Purpose and Impact The Poultry Breeder- Technical Specialist is a technical expert responsible for providing advice and insights to poultry customers while helping the business achieve growth targets. In this role, you will understand customer strategies and needs and help them to improve their results and reach and exceed their goals through product solutions and services. You will also identify new business development opportunities within existing customers or with new opportunities, find and propose solutions, lead projects, communicate and train customers. You will be a trusted advisor to customers and provide strategic and technical direction for account managers. Key Accountabilities Collaborate with Cargill global consultants to provide onsite technical support for current customers and prospects. Provide customer solutions and technical support materials to specific customers. Compile and analyse data to drive project with customer Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers. Stay ahead of product insight and research to improve value of offerings. Keep application and value collection up to date in the systems. Independently handle moderately complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications MINIMUM QUALIFICATIONS Bachelors degree in a veterinary field (B. V. Sc. & A. H.) Minimum of 6 years of related work experience Other minimum qualifications may apply PREFERRED QUALIFICATIONS Masters degree in veterinary science, Doctorate degree in Veterinary Science Breeder Farm Management Experience Passion for understanding, creating, and communicating value and solutions to team members and customers. Public speaking experience

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex client issues and design tailored resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of system performance tuning and optimization.- Experience with troubleshooting and resolving complex technical issues.- Familiarity with scripting languages for automation tasks.- Knowledge of network protocols and services. Additional Information:- The candidate should have minimum 5 years of experience in SUSE Linux Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing risks. Your role involves supporting the infrastructure service management lifecycle and providing operational support to keep production systems and devices online and available. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure client satisfaction by managing risks to services.- Support the infrastructure service management lifecycle.- Provide operational support to keep production systems and devices online and available.- Collaborate with team members to address work-related challenges.- Continuously improve service delivery processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network operations and management.- Experience in IT service management processes.- Knowledge of ITIL framework.- Hands-on experience with network monitoring tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk processes.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and escalation procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Ability to communicate effectively with clients and team members. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Technical SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Technical Support.- Strong understanding of desktop operating systems and their configurations.- Experience in troubleshooting hardware and software issues effectively.- Familiarity with remote support tools and techniques to assist clients. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : SD-WAN Implementation Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that all systems function optimally and efficiently. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Implementation.- Good To Have Skills: Experience with network security protocols.- Strong understanding of network architecture and design principles.- Familiarity with troubleshooting methodologies for both hardware and software.- Experience in implementing and managing cloud-based solutions. Additional Information:- The candidate should have minimum 7.5 years of experience in SD-WAN Implementation.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Conduct basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of system monitoring and performance tuning.- Experience with incident management and response protocols.- Familiarity with cloud services and infrastructure management.- Knowledge of scripting languages for automation tasks. Additional Information:- The candidate should have minimum 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : SD-WAN Implementation, SD-WAN OperationsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring that all configured services operate smoothly across different platforms. You will work closely with team members to troubleshoot and resolve hardware and software challenges, contributing to the overall efficiency of the systems in place. Your role will also require you to implement technology at the operating system level, ensuring that all server and network areas function optimally. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster their development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with SD-WAN Implementation, SD-WAN Operations.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : DevOps Good to have skills : Vmware Virtualization Administration, VMware Datacenter Virtualization Architecture and DesignMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Engage in basic and intermediate level troubleshooting for hardware and software support. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps.- Good To Have Skills: Experience with VMware Datacenter Virtualization Architecture and Design, Vmware Virtualization Administration.- Strong understanding of continuous integration and continuous deployment practices.- Experience with cloud platforms and containerization technologies.- Familiarity with scripting languages for automation purposes. Additional Information:- The candidate should have minimum 3 years of experience in DevOps.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Conduct basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and configurations.- Experience with server management and maintenance.- Familiarity with troubleshooting methodologies and tools.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to maintain high-quality service and provide effective solutions based on your comprehensive product knowledge. Your role will be pivotal in interpreting client concerns and designing resolutions that enhance user experience and system performance. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system support.- Provide training and guidance to junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of system performance tuning and optimization.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages for automation tasks.- Knowledge of network protocols and services. Additional Information:- The candidate should have minimum 2 years of experience in SUSE Linux Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : JBOSS Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in JBOSS Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with operating system-level implementations across various platforms.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in JBOSS Administration.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems remain operational and efficient throughout the day. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.- Monitor system performance and implement improvements to enhance efficiency and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of server and network management.- Experience with troubleshooting hardware and software issues.- Familiarity with operating system-level technology implementations.- Ability to work effectively in both remote and onsite environments. Additional Information:- The candidate should have minimum 5 years of experience in SUSE Linux Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education