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10.0 - 15.0 years
30 - 35 Lacs
Mumbai, Mohali, Indore
Work from Office
What We Offer: IT Senior Director, Applications (Workday & HR Automation) How would you like to lead innovative software delivery at the worlds fastest growing #1 technology enabled business processing outsourcing company. You will lead a techno-functional team in delivering world class SaaS and customer solutions to our business users. This process includes working with internal and external stakeholders to develop and continuously improve processes based on long term business strategies aligned to high-growth business plans. You will help to negotiate and prioritize short-term and long-term delivery roadmaps and contribute to the overall execution of departmental activities. At TaskUs we ensure we get the best of the best, after all, we are a ridiculously good company where our employees come first and are all top notch performers. Now it is time to imagine what it s like being an IT Director, Applications at TaskUs. Imagine yourself going to work with one thing on your mind: as your team works directly with global business leaders and key members of the senior leadership team to crisply deliver business value through software solutions they are achieving ridiculous results every day. You provide them leadership, direction, career and skills development, and measure their success with key performance measures. You and the team deliver a portfolio of transactional workflow solutions, process improvement, integration and automation for finance, planning, accounting, reporting, revenue & expense, and related areas. As the IT Senior Director, Applications, you will be responsible for identifying business improvement opportunities and delivering applications to meet these needs. You will oversee the configuration and implementation of applications that will be used by the departments within your scope of responsibility. You will partner with the business leaders to define, manage and deliver a portfolio of technology projects that improve business process capabilities. You and your team will evaluate needs and commercial as well as custom solutions to meet those needs. You will assist in defining and de-risking projects through experienced project planning for business application projects. This role has the experience to balance competing demands for both sustaining support and enhancements as well as large transformation projects including scope, time, cost, quality, resources, and risk. As IT Senior Director, Applications (FP&A) you will be successful by combining: 12+ years delivering and managing teams in the delivery of software applications and automation A minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees. Public company/SEC experience preferred. A minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers Experience managing application service delivery and user support for applications Experience establishing priorities and schedules for business application projects. Experience with system and organizational planning to ensure business and service continuity Experience directing and measuring your teams in service excellence and in documenting and maintaining business process documentation, configuration guides, support knowledge bases, and user job aids. Extensive experience in requirements gathering for multiple business functions that gives you a breadth of exposure to anticipate business needs. Experience with advising and applying AI and Automation for business processing automation and workflow automation including Workday and other platforms (Workato preferred) Experience influencing IT and business executive management in setting direction and quickly identifying solutions to address business opportunities and challenges. Experience in resource/budget planning/forecasting and managing expenses to plan Senior level technical expertise and/or architecture experience are preferred Knowledge of project management practices is preferred Knowledge and experience with Recruiting Automation required. Preferred integrated platforms include TalkPush and Harver. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Posted 6 days ago
1.0 - 6.0 years
3 - 4 Lacs
Hyderabad, Gurugram
Work from Office
Hi, Looking for Very Good Communication skill with tech support experience. Immediate preferred. 24/7, work from office/Voice Process. Interested Please reply.
Posted 6 days ago
1.0 - 2.0 years
2 - 3 Lacs
Kochi
Work from Office
Responsibilities: * Maintain equipment records & report issues promptly * Follow safety protocols at all times * Operate machines safely & efficiently Experience working on or around ships, dry docks, or shipyards. Travel allowance Health insurance
Posted 6 days ago
6.0 - 11.0 years
8 - 13 Lacs
Noida
Work from Office
Essential Job Functions: Experienced professional with background in Java having deep design experience in OOP which can be leveraged for modelling Insurance based products and features on Radience Support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support. Collaborate with cross-functional teams to define project requirements, ensuring the successful delivery of software projects. Assist in the professional growth and mentorship of team members through regular feedback, coaching, and career development planning. Contribute to the execution of the software engineering strategy, participating in strategic discussions and technology assessments. Manage project tasks and assignments, helping to prioritize and plan work to meet project goals. Monitor project timelines, resource allocation, and budgets to ensure efficient project execution. Proactively identify and mitigate project risks, working to resolve issues as they arise. Promote a culture of innovation, collaboration, and continuous learning within the team. Basic Qualifications: Bachelors degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of experience in software engineering Proficiency in 1 or more software languages and development methodologies Strong programming and debugging skills Some prior experience in a leadership or mentoring capacity Familiarity with software development methodologies and best practices Good communication and teamwork skills Willingness to learn and grow in a leadership role Strong organizational and time management skills Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus
Posted 6 days ago
10.0 - 17.0 years
40 - 50 Lacs
Noida
Work from Office
Essential Job Functions: Experience professional; with background in Java having deep design experience in OOP which can be leveraged for modelling Insurance based products and features on Radience Support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support. Collaborate with cross-functional teams to define project requirements, ensuring the successful delivery of software projects. Assist in the professional growth and mentorship of team members through regular feedback, coaching, and career development planning. Contribute to the execution of the software engineering strategy, participating in strategic discussions and technology assessments. Manage project tasks and assignments, helping to prioritize and plan work to meet project goals. Monitor project timelines, resource allocation, and budgets to ensure efficient project execution. Proactively identify and mitigate project risks, working to resolve issues as they arise. Promote a culture of innovation, collaboration, and continuous learning within the team. Basic Qualifications: Bachelors degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience Typically, 8+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of experience in software engineering Proficiency in 1 or more software languages and development methodologies Strong programming and debugging skills Some prior experience in a leadership or mentoring capacity Familiarity with software development methodologies and best practices Good communication and teamwork skills Willingness to learn and grow in a leadership role Strong organizational and time management skills Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus
Posted 6 days ago
4.0 - 7.0 years
6 - 9 Lacs
Chennai, Bengaluru
Work from Office
Job Title: Senior Data Analyst Career Level: D1 Introduction to role Are you ready to lead the charge in data management excellence? As a Senior Data Analyst, youll be instrumental in driving operational and technical proficiency for the US BBU. Your role is crucial in ensuring data accuracy and efficiency, supporting key business functions to achieve strategic goals. Youll bridge the gap between business collaborators and IT, translating sophisticated needs into actionable data solutions that enhance decision-making. Your analytical prowess will guide the development of innovative data products, influencing business strategy and fostering collaboration across teams. With a focus on leadership, youll mentor a team of data professionals, encouraging continuous improvement and innovation. Are you prepared to deliver clear, actionable insights and drive business transformation? Accountabilities Provide operational and technical support for US BBU data management activities - data quality management, business process workflows, and data management needs for downstream applications and tools. Fix and triage operational issues related to data processing, business user queries, data investigation, and ad-hoc analytics. Perform data validation, reconciliation, and basic ad-hoc analyses to support business teams. Act as a liaison between Commercial/Medical collaborators and IT for customer concerns and issue resolution. Assist in handling access, user roles, and updates across platforms like Sharp. Essential Skills/Experience Quantitative bachelor s degree from an accredited college or university is required in one of the following or related fields: Engineering, Operations Research, Management Science, Economics, Statistics, Applied Math, Computer Science or Data Science. An advanced degree is preferred (Masters, MBA or PhD). Proficient in PBI, PowerApps [development & fix], SQL, Python, Databricks, and AWS S3 operations. Strong understanding of data governance, privacy standards, and operational best practices. Excellent communication and influencing skills with consistent record to develop and efficiently. Experience working in a business support or operational data management environment. Organization and time management skills. Define and document detailed user stories, acceptance criteria, and non-functional requirements for the data products. Engage with cross-functional collaborators to understand their requirements, difficulties, and expectations. Advocate for a user-centric design approach, ensuring that the data products are intuitive, accessible, and meet the needs of the target users. Collaborate with the development team to plan and implement agile sprints, ensuring timely delivery of high-quality features. Supervise the data product ecosystem s Business architecture, design, and development. Supervise industry trends and standard processes in data product development and management. Collaborate closely with business collaborators to understand their requirements and translate them into technical solutions. Supervise the end-to-end development lifecycle of the data products, from conceptualisation to deployment. Strong leadership and communication skills with demonstrated ability to work collaboratively with a significant number of business leaders and cross-functional business partners. Present succinct, compelling reviews of independently developed analyses infused with insight and business implications/actions to be considered. Strategic and critical thinking with the ability to engage, build and maintain credibility with Commercial Leadership Team. Strong organizational skills and time management; ability to handle diverse range of simultaneous projects. Desirable Skills/Experience Knowledge of AZ brand and Science. Experience of working with multiple 3rd party providers, including information technology partners. Strategic and critical thinking with the ability to engage, build and maintain credibility with Commercial Leadership Team. Understanding of US BBU commercial and medical business functions. Experience with Sharp [Internal AZ platform] administration, Power Apps development or troubleshooting. When we put unexpected teams in the same room, we ignite ambitious thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world. At AstraZeneca, youll be part of a versatile distributed team that powers our enterprise to better serve patients every day. We demonstrate exciting new technology and digital innovations to accelerate our evolution. With an ambitious spirit that keeps us ahead of the rest, we apply creativity to every task we do. Our fast-paced environment grows with collaboration among bright minds who support each other while pushing forward. Here youll find countless opportunities to build an outstanding reputation while being rewarded for your successes. Ready to make an impact? Apply now to join our dynamic team! 11-Jun-2025 19-Jun-2025
Posted 6 days ago
3.0 - 6.0 years
5 - 8 Lacs
Varanasi
Work from Office
Shubham Hospitals, Varanasi is looking for Marketing Executive to join our dynamic team and embark on a rewarding career journey. Researching and brainstorming each stage of the project. Delegating assignments to members of the graphics and advertising departments, as needed. Supervising employees' work, providing direction and clarification, as needed. Ensuring adherence to clients' specifications. Coordinating efforts to ensure that campaigns are completed. Adhering to time and financial restrictions. Tracking changes in consumer engagement following the roll - out of each marketing campaign. Compiling reports detailing the effects exerted by each campaign, and sharing these with clients.
Posted 6 days ago
10.0 - 15.0 years
35 - 40 Lacs
Bengaluru
Work from Office
At onsemi, a world-class leader in image sensors for automotive, industrial, surveillance, and consumer applications, our vision extends beyond human perception. We are currently seeking candidates with minimum 10 years of experience in hardware design to join our rapidly growing design center in Bangalore. Responsibilities: + Responsible for Design of evaluation, reference and interface boards and should support the hardware needs of the internal software and Frontend team + Responsible for all technical issues during Design, Bring-up and follow on support + Work closely with ON s internal Design team; Troubleshooting reference and evaluation systems, documenting problems, and suggesting solutions. + Technical support during chip bring-up and validation. + Validation of hardware designs using Signal integrity tools like Hyperlynx / Sigrity. + Validation of IP developed by Digital Design team is an optional expectation. + Support PCB layout engineers with PCB layout guidelines and reviews. Candidate Must have good Knowledge of Cadence Allegro and Orcad tools. As a Senior Hardware Engineer, you will play a crucial role in designing and delivering highspeed test hardware systems and solutions for onsemi sensors, bring-up support for ON s Product Engineering, Software and Frontend team. It is desirable to be familiar with Multimedia processor or mobile phone architecture or Base Band processors and should have good exposure to ASIC/FPGA based hardware designs and its bring-up and validation. \#LI-RT1 onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world s most complex challenges and leads the way in creating a safer, cleaner, and smarter world. More details about our company benefits can be found here: https: / / www.onsemi.com / careers / career-benefits We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
Posted 6 days ago
2.0 - 7.0 years
4 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. Onfido, an Entrust company, is looking for an experienced Technical Support Engineer to join our Customer Support team. Position Overview: Onfido, an Entrust company is looking for an experienced Customer Support Engineer. Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail. This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays. Responsibilities: Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions. Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. Tooling - Youre constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier. Qualifications: Basic Qualifications A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role Empathy, and desire to help others. Pragmatic problem-solving and critical thinking skills. Diligence, patience and friendliness under time pressure. Time management and the ability to multitask. Willingness and ability to work on some public holidays as required to provide customer support. Strong analytical skills, familiar with system log analysis. Experience writing documentation for Knowledge Base and Help Centers. Can work independently and make decisions even when limited details are available. Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries. Sense of urgency, ability to prioritize tasks based on business priorities. Experience of managing customer expectations and delivering results against tight deadlines. Fluent spoken and written English. Practical experience with at least one programming language: ideally Ruby, Python or JavaScript. Good knowledge of SQL databases. Knowledge of APIs, SDKs, and web applications and how they work. Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Preferred Qualifications: BSc/MSc in Computer Science, Engineering or other science subject. Familiarity with an Agile environment. About Entrust Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations. For more information, visit www.entrust.com , www.onfido.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. #LI-NR1 For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com . Recruiter: Neha Rathore Neha.Rathore@entrust.com
Posted 6 days ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad
Work from Office
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Description: About TJX: At TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to build a workplace where our Associates contributions are welcomed and are embedded in our purpose to provide excellent value to our customers every day. At TJX India, we take a long-term view of your career. We have a high-performance culture that rewards Associates with career growth opportunities, preferred assignments, and upward career advancement. We take well-being very seriously and are committed to offering a great work-life balance for all our Associates. What you ll discover Inclusive culture and career growth opportunities A truly Global IT Organization that collaborates across North America, Europe, Asia and Australia, click here to learn more Challenging, collaborative, and team-based environment What you ll do The Global Supply Chain - Logistics Team is responsible for managing various supply chain logistics related solutions within TJX IT. The organization delivers capabilities that enrich the customer experience and provide business value. We seek a motivated, talented Staff E ngineer with good understanding of cloud base, database and BI concepts to help architect enterprise reporting solutions across global buying, planning and allocations . What you ll need The Global Supply Chain - Logistics Team thrives on strong relationships with our business partners and working diligently to address their needs which supports TJX growth and operational stability. On this tightly knit and fast-paced solution delivery team you will be constantly challenged to stretch and think outside the box . You will be working with product teams, architecture and business partners to strategically plan and deliver the product features by connecting the technical and business worlds. You will need to break down complex problems into steps that drive product development while keeping product quality and security as the priority. You will be responsible for most architecture, design and technical decisions within the assigned scope. Key Responsibilities: Design, develop, test and deploy AI solutions using Azure AI services to meet business requirements , working collaboratively with architects and other engineers. Train, fine-tune, and evaluate AI models, including large language models (LLMs), ensuring they meet performance criteria and integrate seamlessly into new or existing solutions. Develop and integrate APIs to enable smooth interaction between AI models and other applications, facilitating efficient model serving. Collaborate effectively with cross-functional teams, including data scientists, software engineers, and business stakeholders, to deliver comprehensive AI solutions. Optimize AI and ML model performance through techniques such as hyperparameter tuning and model compression to enhance efficiency and effectiveness. Monitor and maintain AI systems, providing technical support and troubleshooting to ensure continuous operation and reliability. Create comprehensive documentation for AI solutions, including design documents, user guides, and operational procedures, to support development and maintenance. Stay updated with the latest advancements in AI, machine learning, and cloud technologies, demonstrating a commitment to continuous learning and improvement. Design, code, deploy, and support software components, working collaboratively with AI architects and engineers to build impactful systems and services. Lead medium complex initiatives, prioritizing and assigning tasks, providing guidance, and resolving issues to ensure successful project delivery. Minimum Qualifications Bachelors degree in computer science, engineering, or related field 8 + years of experience in data /software engineering, design, implementation and architecture. At least 5+ years of hands-on experience in developing AI/ML solutions, with a focus on deploying them in a cloud environment . Deep understanding of AI and ML algorithms with focus on Operations Research / Optimization knowledge ( preferably M etaheuristics / Genetic Algorithms) . Strong programming skills in Python with advanced OOPS concepts. Good understanding of structured, semi structured, and unstructured data, Data modelling, Data analysis, ETL and ELT . Proficiency with Databricks & PySpark . Experience with MLOps practices including CI/CD for machine learning models. Knowledge of security best practices for deploying AI solutions, including data encryption and access control. Knowledge of ethical considerations in AI, including bias detection and mitigation strategies. This role operates in an Agile/Scrum environment and requires a solid understanding of the full software lifecycle, including functional requirement gathering, design and development, testing of software applications, and documenting requirements and technical specifications. Fully Owns Epics with decreasing guidance. Takes initiative through identifying gaps and opportunities. Strong communication and influence skills. Solid team leadership with mentorship skills Ability to understand the work environment and competing priorities in conjunction with developing/meeting project goals . Shows a positive, open-minded, and can-do attitude . Experience in the following technologies: Advanced Python programming ( OOPS) Operations Research / Optimization knowledge ( preferably M etaheuristics / Genetic Algorithms) Databricks with Pyspark Azure / Cloud knowledge Github / version control Functional knowledge on Supply Chain / Logistics is preferred. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individuals status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: Salarpuria Sattva Knowledge City, Inorbit Road Location: APAC Home Office Hyderabad IN
Posted 6 days ago
0.0 - 4.0 years
3 - 6 Lacs
Pune
Work from Office
Required: Min. 6 months' experience into International Voice Process ( Technical OR Non-Technical) CTC: Up to 6LPA LPA Shifts: 24*7 5 Days working; 2 days rotational off 2 way cabs For More Info Call OR What's App @ 7744984200 Required Candidate profile Excellent Communication Skills in ENGLISH is mandate. Any GRADUATE with 6 months relevant experience is mandatory. Perks and benefits Pick & Drop Incentives
Posted 6 days ago
0.0 - 3.0 years
2 - 5 Lacs
Surat
Work from Office
Job Description: Company Overview: IT firm specializing in innovative solutions for our international clients. We are looking for a talented Salesforce Developer to help us enhance our Salesforce capabilities and drive success for our clients. Key Responsibilities: Develop, customize, and maintain Salesforce applications and solutions. Collaborate with cross-functional teams to gather requirements and deliver effective solutions. Integrate Salesforce with third-party applications and services. Write and maintain Apex code, Visualforce pages, and Lightning components. Conduct testing and debugging to ensure the functionality and performance of applications. Provide technical support and training to end-users. Participate in code reviews and ensure best practices in development. Key Skills : Salesforce Developer Apex Code Visualforce Pages
Posted 6 days ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Essential Duties and Responsibilities: As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products. Capable of Upgrading/Installing and Migrating CICS Transaction servers Capable of Upgrading /Installing and supporting IBM & ISV related Products for Eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump. Primary on call support for CICS and associated ISV products for eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump. Diagnose CICS system and related product issues and follow up with root cause analysis Participate in Disaster Recovery planning and tests as scheduled Knowledge about the CICS functionality and architecture Required Skills: Engineer with 5 Plus years experience systems programming experience Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products Experience in CICS transaction server, related ISV products. Additional Requirements Minimum of a bachelor s degree in a IT related field or equivalent work experience Process driven management of technical operations and support. Excellent verbal and written communication skills. The ability to work independently as well as part of a team. Excellent troubleshooting and customer service skills. The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project. Participate in on-call rotation with the engineering teams. Other Preferred Qualifications Banking or financial services industry experience. Knowledge of Assembler, COBOL, CICS, and Db2 .
Posted 6 days ago
0.0 - 1.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Experience: 0-1 Years Provide first-level technical support for network-related issues Troubleshoot and resolve basic network issues, ensuring timely resolution. Assist with IP addressing tasks and basic IP understanding. Collaborate with senior engineers to escalate complex issues and follow up until resolution. Ensure effective communication and coordination with customers and internal stakeholders. Document and maintain accurate records of customer interactions and technical solutions. Stay up-to-date with industry trends and technologies related to network support. CCNA certification is preferred but not mandatory.
Posted 6 days ago
1.0 - 4.0 years
3 - 6 Lacs
Kozhikode
Work from Office
Yarddiant Web Lounge Pvt Ltd is looking for Technical Sales Advisor to join our dynamic team and embark on a rewarding career journey. Technical Expertise : Develop a deep understanding of our products or services and stay abreast of industry trends. Provide technical guidance and support to potential clients during the sales process. Sales Strategy : Collaborate with the sales team to develop effective sales strategies and plans. Identify and pursue new business opportunities while maintaining and growing existing accounts. Client Engagement : Engage with clients to understand their technical requirements and challenges. Present product demonstrations and articulate the technical benefits to potential clients. Proposal Development : Prepare and present technical proposals, ensuring alignment with client needs and objectives. Work closely with the sales and engineering teams to tailor solutions to meet client specifications. Relationship Building : Cultivate strong relationships with key decision - makers and influencers within client organizations. Act as a trusted advisor to clients, providing technical insights and solutions to address their business challenges. Sales Support : Provide technical support to the sales team throughout the sales cycle. Collaborate with internal teams to address client inquiries, concerns, and technical issues. Requirements : Bachelors degree in a technical discipline (Engineering, Computer Science, etc. ). Proven experience in technical sales, with a successful track record of meeting or exceeding sales targets. Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non - technical audiences. Strong problem - solving skills and the ability to understand and address client needs effectively. Ability to work collaboratively in a cross - functional team environment. Results - driven with a focus on customer satisfaction.
Posted 6 days ago
2.0 - 4.0 years
4 - 6 Lacs
Mumbai
Work from Office
SPIRE BPO SERVICES LLP is looking for Technical Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports.
Posted 6 days ago
0.0 - 2.0 years
2 - 4 Lacs
Aurangabad
Work from Office
Kamalnayan Bajaj Hospital is looking for Executive Customer Service to join our dynamic team and embark on a rewarding career journey. We are seeking a dedicated and customer - centric professional to join our team as an Executive in Customer Service. The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support. The ideal candidate will possess excellent communication skills, a customer - focused mindset, and the ability to thrive in a fast - paced environment. Responsibilities : Customer Interaction : Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat. Provide accurate and detailed information about products, services, and company policies. Issue Resolution : Investigate and resolve customer concerns, complaints, or issues in a timely and effective manner. Collaborate with other departments to ensure prompt resolution and follow - up. Customer Support : Assist customers with product/service - related questions, technical issues, and troubleshooting. Guide customers through the use of self - service tools and resources. Product Knowledge : Stay informed about the features, specifications, and updates of the products or services offered. Continuously update knowledge to provide accurate and helpful information to customers. Documentation : Maintain detailed records of customer interactions, including issues raised, solutions provided, and follow - up actions. Utilize CRM tools to manage and update customer profiles and case histories. Feedback Collection : Gather feedback from customers to identify areas for improvement and enhancement. Report recurring issues or trends to management for process improvement. Customer Education : Educate customers on the use of products/services and provide tips for maximizing their benefits. Create and distribute user guides or FAQs to enhance customer self - sufficiency. Team Collaboration : Collaborate with cross - functional teams, including sales, technical support, and product development, to address customer needs. Share customer insights and feedback to contribute to product and service improvements.
Posted 6 days ago
1.0 - 5.0 years
3 - 4 Lacs
Pune
Work from Office
International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450
Posted 6 days ago
0.0 - 1.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Required Skills & Qualifications: Education: Any degree, with strong written and verbal communication skills. Experience: 1 year in customer service. Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills. Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills. Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently. Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities: Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. Communicate effectively with non-technical users to explain solutions in an understandable manner. Must Have Skills: Degree Certificate (Any, but should have good written and verbal communication skills) 0 - 1 years of Customer Service experience Excellent communication skills, should be able to hold a conversation Basic troubleshooting and should be able to comprehend the issues presented Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Basic knowledge on IT systems Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills
Posted 6 days ago
1.0 - 4.0 years
3 - 6 Lacs
Pune
Work from Office
Playvox Nice Product Summary: Nice s Playvox offers a web-based Workforce and Quality management platform. The saas platform readily integrates with CRM systems like Salesforce, Zendesk and CcaaS platforms like Talkdesk, Dialpad allowing brands to monitor agent adherence, occupancy and grade their performance. So, what s the role all about We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions. How will you make an impact Diagnose and resolve issues related to Playvox Nice cloud applications. Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Provide timely and accurate technical assistance through a ticketing system. Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times. Maintain quality and on-going internal and external communication throughout your analysis. Prioritize daily tasks and manage critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. Assist customer support (Tier 2 teams) with troubleshooting product issues/questions. Have you got what it takes Should have 2-4 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud. Working knowledge of administrating UNIX, Linux or Windows servers. Should have working knowledge of DB, MongoDB/MSSQL. Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer, . Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc. Good to know platform tools such as Postman to replicate, test, and debug API requests. Experience of supporting Web based applications In-depth, hands-on knowledge of and experience with enterprise and desktop applications. At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications At least basic knowledge on Wireshark, Microsoft Office Telephony background would be an extra perk to have. Good IT skills in troubleshooting and ownership from begin to end. What s in it for you Enjoy NICE-FLEX! Requisition ID: 7526 Reporting into: Tech Manager Role Type: Individual Contributor About NICE
Posted 6 days ago
2.0 - 3.0 years
17 - 19 Lacs
Mumbai, Chennai
Work from Office
- Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships - Collaboration with business teams from HO Field to provide integrated and simple solutions of the requirement with the help of development team Key Deliverables: Connected car implementation Pre-launch (UAT) and launch (Production) CX Initiatives New product developments Project management for IT Technical support Technical support team management Preferred Industries Automobile Education Qualification Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering General Experience Should have min 2 to 3 years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred
Posted 6 days ago
4.0 - 8.0 years
5 - 9 Lacs
Chennai
Work from Office
Technical Project Engineering focuses on a range of engineering disciplines e. g. electrical, mechanical, chemical, civil, structural, automation and software engineering. The activities associated with project engineering include: discipline engineering and design; planning, risk assessments; coordination of resources (personnel and equipment). Key areas of responsibility: Engineering development: Ensuring that engineering is developed with complete information and/or that all multidisciplinary information has been included. Leading development of new solutions for complex projects and challenges. Driving completion of all engineering activities on the project. Coordinating engineering discipline across several projects. Providing technical support for testing, installation and commissioning activities. Designing and conducting experiments, analyzing and interpreting the data. Preparing complete project documents in area of responsibility. May act as a design authority for a particular engineering discipline and completes engineering assignments for that discipline. Providing cost effective quality solutions and delivering within budget and contract. Ensuring adherence to safety standards and mitigation of potential risks. Creating work plans and cost estimates. Reviewing and approving scope, budget and schedule for assignments. Interacts directly with customers, officials, contractors and supply chain. A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .
Posted 6 days ago
9.0 - 12.0 years
15 - 17 Lacs
Kolkata
Work from Office
General Information Business Information: Hitachi Energy is currently looking for a Site HSE - Specialist for the Services Business to join their team in Vadodara / Kolkata India. This team seeks a skilled and motivated individual. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask delivers within timelines is essential. The candidate will have excellent communications skills. Mission Statement: Employee/Labor Health Safety work encompasses activities related to the wellbeing of employees including : Developing and implementing policies and practices to identify/mitigate hazardous conditions within the workplace. Identifying potential workplace hazards, unsafe equipment, work practices, and working conditions. Investigating accidents and liaising with engineers, management, and health and safety regulatory authorities to identify causes of accidents and prevent their recurrence. Providing advice and training on safety protocols and conducting audits to ensure compliance with organization and government standards related to employee health and safety. Maintaining and analyzing records of workplace injuries, illness, and absences to identify areas of concern and provide information required by regulatory agencies A Senior Professional applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include Managing projects / processes, working independently with limited supervision. Problems faced are difficult and sometimes complex. Your Responsibilities: Perform self-assessment of LSR at every site inspection and workplace, service sites visit. Implement the HSE operating system in Service BU. Visit site and provide technical support to the BU service team. Perform internal audits - report - timely closure. Identify and implement opportunities for continual improvement in Service BU Identify potential hazards in workplace, project, and service sites and proactively perform Risk Management ABRA Assessments. Ensure alignment with legal requirements and Hitachi s global standards. Guide management, supervisors, and employes to establish a safety culture. Work with cross-functional teams to assess and mitigate risks at project and service sites. Provide guidance during project planning stages and deliver Safety Expertise for Projects safe executions. Regularly conduct site inspections and audits to ensure compliance, present detailed reports with action plans during monthly meetings, and drive the implementation of these actions until completion. Foster a culture of proactive HSE practices and employee engagement and Safety Awareness Promotions. Conduct induction and job-specific training for workers and employees in the planned schedule of the training calendar Monitor systems according to ISO14001 ISO 45001 standards. Your Background Bachelo r or Diploma degree in Electrical/ Mechanical Engineering 8-10 years of working on HSE field (Preferable to work on Sub-station business). Full-time ADIS, PDIS, Safety course (at least 1 year), NEBOSH will be preferred. Completion of an OSHA training program is an added advantage. Strong technical knowledge in construction, EPC, power, electrical installations, substations and switchyard project service activities. Knowledge about workplace risk assessment methodologies and techniques. Influence stakeholders perspectives of requirements and activities. Ability to Audit and Incident Reporting. In depth knowledge of country legislation and procedures. Knowledge of environmental laws and regulations to review company practices. Good in verbal and written communication and demonstration. Proficiency in both spoken written English language is required Relocation: This position offers relocation based on candidate s eligibility. More about us Hitachi Energy is a global technology leader with a combined heritage of almost 250 years, employing around 42, 000 people in 92+ countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centres . With a proven track record , global footprint and unparalleled installed base, Hitachi Energy balances social, environmental, and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter, and greener grid. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity. + Collaboration = Innovation. www. hitachienergy. com We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .
Posted 6 days ago
2.0 - 5.0 years
3 - 7 Lacs
Pune
Work from Office
Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: We are looking forward to grow out testing team. Perform intermediate to complex software testing activities including test system development, test development under the direction of the Test Project manager or associated work team. Have responsibility for development of tests within the assigned program(s). Contribute to the development of new test procedures. Focus is on delivering high-quality product, . Your Responsibilities: Perform intermediate to complex system and product testing on software-based projects at the unit, integration and functional level. Proficient in the creation and modification of test procedures and associated test scripts. Responsible for the realization of test stations for automation, software and system testing. Build product functional and system test plans and associated test cases from product Functional Specifications (FRS) and High-level Design documents (HLDD). Lead in the review of Product Requirement Specifications, Functional Specifications and other Engineering and Marketing input to assure that information required to develop test cases are contained in the specifications. Establish the design and documentation of product and system test set-ups. Develop advanced software system test scripts using C#, Java, C++, Python or other common programming language. Develop test software tools for the efficient execution of test cases. Have demonstrated knowledge of the functionality of a motor guide / power converter and can apply test principals relative to the functional operation of that equipment and its features. Have demonstrated knowledge of the functionality of a programmable logic controller and can apply test principals relative to the functional operation of that equipment and its features. Work with software / firmware developers to identify test opportunities in test applications and methods. Participation in the review of requirements and design specifications that may affect the teams responsibilities. Must provide the technical leadership of a small team or the mentoring of less experienced engineers, interns and Test Automation users. Investigate product problems, with emphasis on software product support. Participate in appropriate support programs to assure that products continue to fill the customers needs. Stay informed about new test technology developments and applications that can be used in products through participation in technology seminars, courses, and independent study. Must complete design and implementation documentation as specified by the Common Development Processes, and associated with the functional process requirements. Must keep a notebook of documented notes that thoroughly explains conceptual thoughts, conditions, restrictions, analysis, synthesis, and test results that serve as justification for test and system design. The Essentials - You Will Have: Bachelor of Science in Computer Science, Computer Engineering or Electrical Engineering, with concentration in firmware / software. 3 years experience in Software Testing, Firmware Testing, Applications Engineering work, Technical Support, or other Testing/Quality Assurance role. Knowledge of software / firmware test methodologies You will report to SOFTWARE TEAM LEAD The Preferred - You Might Also Have: Familiar with Rockwell Automation products or other industrial control equipment is required. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development . . . and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid or #LI-DB2
Posted 6 days ago
12.0 - 13.0 years
22 - 25 Lacs
Bengaluru
Work from Office
Job Title Platform Admin - Pardot Location Bangalore, Karnataka, India Position Overview Johnson Controls is seeking an experienced Platform Admin for Pardot to manage and optimize our marketing automation platform. The ideal candidate will have a deep understanding of Pardot and Salesforce integration, along with a track record of enhancing marketing operations through automation and data management. This role requires hands-on experience in campaign management, troubleshooting, and collaboration with cross-functional teams to drive marketing success. Key Responsibilities Administer and manage Pardot instances, ensuring seamless integration with Salesforce and other marketing tools. Configure and optimize Pardot workflows, email campaigns, lists, segmentation, and automation rules to support marketing initiatives. Monitor the performance of campaigns and troubleshoot issues related to data synchronization, automation, and execution of marketing activities. Oversee compliance with cookie regulations (e. g. , GDPR, CCPA) for all Pardot assets, including landing pages and forms. Act as the primary point of contact for technical support and troubleshooting, resolving issues raised by stakeholders. Collaborate with marketing teams to enhance campaign effectiveness through the use of Pardot s advanced features like dynamic content and A/B testing. Analyze campaign performance metrics and provide actionable insights for improvement, aiding in the development of reporting dashboards. Provide training and support to marketing teams on best practices for using Pardot effectively. Stay updated on Pardot releases and new features, assessing their potential impact on existing workflows and processes. Qualifications Bachelors degree in Marketing, Business Administration, Information Technology, or a related field. Minimum of 6 years of experience managing marketing automation platforms, specifically Pardot and Salesforce. Proficiency in configuring and managing automated marketing campaigns, lead nurturing, and reporting analytics. Strong knowledge of data privacy regulations and experience implementing compliance measures. Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders. Strong organizational skills with the ability to manage multiple projects and prioritize effectively. Customer-focused with a keen understanding of the end-user experience and the ability to drive marketing success through automation. Preferred Salesforce Marketing Cloud Account Engagement (Pardot) certifications. Experience with cookie compliance implementations and best practices. Basic knowledge of HTML, CSS, and JavaScript for customizing Pardot landing pages and forms. Familiarity with advanced marketing automation features and analytics reporting.
Posted 6 days ago
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India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.
Here are 5 major cities in India that are actively hiring for technical support roles:
The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.
In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:
In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:
Here are 25 interview questions that you may encounter when applying for technical support roles:
As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!
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