Applications Engineering, Sr Engineer At Black Duck Software, Inc., Black Duck Software, Inc. is the trusted standard for companies that have a zero-tolerance policy for software failures. Our Software Security and Quality business is all about building secure software faster. That starts with our static analysis, software composition analysis, and dynamic analysis. So, our customers can build security and quality into the DNA of their code at any stage of the software development lifecycle and across the supply chain. All while minimizing risks and maximizing speed of application development. We seek a Senior Applications Engineer in Bangalore, India to join our Product Support team Job Description: Every software company has bugs in their code. We help those companies find the defects that cause their products to fail! Our products involve highly-sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, insight, and true technical expertise. We are searching to find smart, motivated Senior Applications Engineer with C/C++, C#, and/or Java programming experience. We want to hire people who are eager to help the best engineers from the worlds top companies (our customers) solve complex problems in their source code and development environments. If you have this programming knowledge and a passion for helping engineers find solutions for software quality and security needs, then Black Duck Software, Inc. is the right place for you. The Applications Engineer will be responsible for resolving customer problems. In this role, you will work closely with other members of technical support staff to provide high-quality support to our customers. Responsibilities: The Senior Applications Engineer, as part of our Technical Support Team, will be responsible for resolving customer problems. In this role, you will work closely with R&D and technical support staff to provide high-quality support to our customers. Tasks essential to this position include: You will be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate, understand the customer s environment and business goals and work closely with the account team when needed. On a typical day, a Applications Engineer will be primarily responsible for solving customer s cases through a variety of customer contact channels which include telephone or email. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Work with support team and developers to provide resolution to customer issues. Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the World s brightest developers and software architects. Create knowledge items for recurring issues. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities. Key Qualifications: Bachelor s degree or equivalent in a software or engineering discipline. Preferred Experience: Typically requires at least 1 + years of work experience in Technical support or development C/C++/C#/Python or Java programming experience Ability to read and debug one or more of the following languages C/C++, C#, Objective C, Java Prior customer support experience with software applications Outstanding written and verbal communication skills Strong knowledge on Unix/Linux systems and Unix scripting A good understanding of Cloud based applications (using Docker, Kubernetes, AWS/GCP/AZURE services) and think about security and scalability from group up. Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQL Server) OR exposure to search services fundamentals and troubleshooting (indices and JVM Memory analysis and CPU utilization) for key open source products. Experience with three or more of the following: Troubleshooting complex applications Docker container-based applications Container Orchestration tools - Docker Swarm & Kubernetes Web application servers, particularly Tomcat Databases, SQL Open Source Software Jenkins, TeamCity, or other CI tools Experience with cloud computing platforms (Amazon Web Services/AWS, Google Cloud, Microsoft Azure). Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins. Experience with tools like Coverity, Blackduck, Seeker, Defensics, Fortify, Checkmarx, Burp, Rapid7, Twistlock, Nessus, NMap, etc. You have a strong security background, and at least 5~7 years experience in a hands-on application security role, ideally on microservices and cloud platforms. Good knowledge and understanding about security vulnerabilities. Good knowledge about Open Source Licenses Good Understanding about Black Duck Hub is an added advantage Application security certification like OSWE, GWAPT, OSCP a plus. Good Understanding about Dynamic Application Security Testing (DAST) - Seeker is an added advantage Ability to troubleshoot technical problems and demonstrate resourcefulness in obtaining necessary diagnostic information Ability to quickly assimilate complex problems and develop a resolution strategy Ability to solve problems and determine the root cause of issues Ability to use development tools, software, and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client - experience with Salesforce.com a plus Enjoy fast-paced, energetic environment. Entrepreneurial and results-oriented with a strong work ethic Can handle multiple critical client support issues and can effectively communicate this to senior management Smart, creative, energetic, conscientious, and enthusiastic personal Team player with a customer-focused attitude Outstanding negotiation skills with the ability to resolve issues and address complaints. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities. About the Black Duck Software, Inc. Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck Software, Inc. , a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck Software, Inc. helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. For more information, go to www.synopsys.com/software Black Duck Software, Inc. considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck Software, Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck Software, Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. We re Hiring! Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What You ll Do As an Associate Support Consultant , you ll be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream - Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment Bonus If You Have 2-3 years of experience in a customer or product support role Basic familiarity with cloud, app support, or healthcare software Working Style Standard weekday hours, with occasional after-hours or holiday support when needed Enjoy a flexible work setup from home and a professional office space We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support? Apply Now! Let s grow together. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

IT Support Analyst I / II Position Summary The IT Support Analyst -I / II will be responsible for providing Level-1 monitoring support for Azure Cloud Resources and Azure Virtual Desktop environment. Additionally, the candidate will handle Five9 telephony support to manage issues related to endpoints, network, Operating System, Access & Identity Management (IAM) etc. We are looking for a motivated and skilled IT Support Analyst with a passion for providing exceptional support. Experience 2-6 years of IT Operations in an enterprise environment Reports To Harkiratjit Singh Qualification Holds Bachelor’s Degree in Computer Science or related field. Roles & Responsibilities Provide Level-1 monitoring support for Azure Cloud Resources, MoveIT and Azure Virtual Desktop. Handle Five9 telephony support addressing issues related to endpoints, Operating Systems, Network, Identity & Access etc. Provide technical assistance over ServiceNow incidents, emails, Teams chat, and telephone. Utilize ServiceNow for IT service management (ITSM) processes. Monitor and manage IT infrastructure using Logic Monitor. Respond to and resolve IT support requests in a timely and efficient manner. Collaborate with other IT team members to ensure seamless support and issue resolution. Document and maintain accurate records of support activities and resolutions. Assist in the development and implementation of IT policies and procedures. Provide customer service and support to end-users. Perform patch management and vulnerability mitigation. Prepare and share daily reports related to incidents and telephony calls. Must Have Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT support, specifically in Level-1 monitoring support for Azure Cloud Resources.. Experience with Five9 telephony support. Working knowledge of Networking and IAM. Expert in installation and configure Windows and Linux environment and Applications. Troubleshooting knowledge of Teams, Outlook and other O365 Apps. Hands on experience with ServiceNow and Logic Monitor for ITSM processes. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Should Have ITIL certification. Working knowledge of Asset Management. Working knowledge of Patch Management & Vulnerability Mitigation. Good sense of prioritization and time management. Effective team core skill valuation and upscaling. Could Have Good to have familiarity with virtualization services. Good to have Incident and Escalation Management. Good to have knowledge on Azure Services. Good to have knowledge of security principles. Good to have any technical certification. About the company Fifthnote, a leading technology acceleration company, identifies business process optimization by implementing system integration and automation. We were founded in 2012 and acquired by Ensemble Health Partners in 2020. We support Ensemble IQ (EIQ®), cloud-based analytics-driven revenue cycle operating platform that enables a highly efficient and intelligent workflow automation to apply extensive domain expertise, automation and advanced acritical intelligence to drive efficiency and yield. An innovative, technology-enabled approach to revenue cycle, paired with Ensemble’s people, will drive efficiency, productivity and results for health care providers, resulting in additional resources for patient care. Together, Ensemble and Fifthnote are redefining the possible in health care by empowering people to be the difference. Ensemble Health Partners has the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. Ensemble partners with nearly 300 hospitals Why Join US? A Culture of - People First, Last and Always. Learning and Development Opportunities. Career Pathing. Industry Standard Compensation & Benefits. Flexible Working Hours.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the functionality of the applications you support. Your role will be pivotal in maintaining the integrity of business processes and ensuring user satisfaction through effective support and communication. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).- Strong analytical and problem-solving skills.- Experience with system integration and data management.- Familiarity with troubleshooting methodologies and tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information:- The candidate should have minimum 5 years of experience in SAP Plant Maintenance (PM).- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

The Books Content Experience team seeks a highly motivated and curious Application Engineer to support the features developed or enhanced through Gen AI tools and new age technologies. This role focuses on maintaining applications that deliver specialised reading features across multiple platforms, including iOS, Android, and eReader devices. Join us to be part of a dynamic team dedicated to ensure operational excellence and specialised reading experiences to our customers ! Key Responsibilities include, but not limited to the following: 1.Work closely with Applied Scientists to understand the features and models and to support them with infrastructure / data / configuration / scrlpting requirements. 2. Investigate and resolve issues pertaining to reading features, content delivery, and infrastructure components. 3. Conduct comprehensive monitoring of production systems to ensure optimal health of applications and availability for customers. 3. Execute system migrations and upgrades to maintain current software dependencies. 4. Adapt to new age tools and technologies, including Generative AI, to enhance operational efficiency. 4. Analyze application code and implement necessary fixes to address support-related issues. 5. Create and maintain automation tools and scripts to facilitate efficient operations and application maintenance. 6. Conduct thorough debugging and provide technical solutions through code modifications, configuration changes, and performance optimization. 7. Engage in cross-functional team collaboration with stakeholders in Seattle or Madrid to effectively manage support issues and contribute to knowledge base development. 8. Regular status reporting of applications and tasks. Knowledge on Java, Python scripting languages. Must be able to prioritize, follow-through with detail-orientation independently. Good verbal and written communication skills Knowledge on Java, Python scripting languages. Must be able to prioritize, follow-through with detail-orientation independently. Good verbal and written communication skills 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Knowledge of web services, distributed systems, and web application development Experience in using Gen AI tools or Large language models.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Natural Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and user satisfaction. Your role will be pivotal in maintaining the integrity of business operations and supporting the overall technology infrastructure. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to improve service delivery.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Natural.- Good To Have Skills: Experience with application support tools and methodologies.- Strong analytical skills to diagnose and resolve software issues.- Familiarity with database management and query languages.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Natural.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet client needs effectively and efficiently. You will engage in problem-solving and decision-making processes that contribute to the overall success of the projects you oversee. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and DevOps.- Ability to configure and customize BMC Helix ITSM applications to meet specific client requirements.- Familiarity with integration techniques and tools to connect BMC Helix ITSM with other systems. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

If Interested , Kindly call or WA on 7020744820 - Rashmi M Any Graduate Fresher or Undergraduate with 01 year of experience can apply **Excellent English Communication skills are mandatory** ** Strong Hardware Knowledge is must ** BIOS , POST , Hardware Components etc. Only Night shifts , Work from office , Immediate joiners only Salary - 18k to 28k

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the existing infrastructure. You will also engage in troubleshooting and optimizing application performance, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 2 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the functionality of the applications you support. Your role will be pivotal in maintaining the integrity of business processes and ensuring user satisfaction through effective support and communication. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).- Strong analytical and problem-solving skills.- Experience with system integration and data management.- Familiarity with troubleshooting methodologies and tools.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in SAP Plant Maintenance (PM).- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Qlik Sense Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve technical issues.- Assist in the implementation of system upgrades and enhancements.- Provide technical support to end-users and stakeholders.- Document and maintain system configurations and processes.- Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in Qlik Sense.- Strong understanding of data visualization tools.- Experience with statistical analysis and machine learning algorithms.- Hands-on experience in implementing various machine learning algorithms.- Solid grasp of data munging techniques. Additional Information:- The candidate should have a minimum of 3 years of experience in Qlik Sense.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Customer Relationship Management (CRM) - Business Insights Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Customer Support & Inquiry Resolution:oProvide Tier 1 support for employee payroll-related inquiries via ServiceNow (in written).oResolve basic Frequently Asked Questions concerning payslips, deductions, tax codes, benefits, pay & tax documents, etcoAddress payroll discrepancies, ensuring accurate and timely resolution while upholding high customer satisfaction standards. What are we looking for 1. Exceptional written and verbal communication skills with the ability to explain complex issues clearly in French language.2. Problem-Solving & Analytical Skills3. Previous experience in customer service or a related field4. Proficiency in French at a B2/C1 level or higher, with the ability to read, understand, and write clear and professional communicationStakeholder ManagementCustomer Relationship ManagementCollaborationContinuous Improvement mindsetEffective Written and Verbal Communication skillsFlexibilityIssue Management Roles and Responsibilities: CRM System Management:oUtilize CRM support portal (ServiceNow) to log, track, and manage employees issues, ensuring proper documentation of all interactions.oMonitor and maintain the CRM system to ensure it reflects accurate and up-to-date information.Documentation & Reporting:oAccurately document all customer interactions within the CRM system.oGenerate reports on key customer service metrics, including issue resolution, and overall satisfaction.Quality Assurance & Compliance:oEnsure adherence to company policies, payroll regulations, and best practices in every employees interaction. Training will be provided.oParticipate in process improvement initiatives and enhance service delivery.Collaboration & Escalation:oCollaborate with the onshore Tier 2 French payroll support teams and other relevant departments to address complex issues. These communications will be mainly verbal and in French language.oReaddress complex issues to Tier 2 French payroll support teams and escalate high-priority issues (i.e:no pay or pay discrepancies) to the Tier 3 French Support team to ensure timely and effective resolution. Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Trainer role is a multifaceted role that does instructional design work and delivers training on a wide variety of topics. The person selected for this opportunity will design instructor led training courses, eLearning courses, create training resources, create exams, certifications, and work within the Learning Management System to achieve results. The position will also evaluate existing training efforts to analyze the effectiveness and ROI to the business. What are we looking for Conduct training for new and experienced employees Assist in the creation of eLearning courses, assessments, and certifications Meet with clients and stakeholders Perform needs analysis and make training recommendations Report on training activities to clients and stakeholders Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Bachelors degree is required 3+ years of experience working in training or position of primary training is required Experienced in delivering effective sales training curricula English fluency required Additional languages are a plusMust Have:Experience with IT software and SaaS solutions Roles and Responsibilities: Conduct training for new and experienced employees Assist in the creation of eLearning courses, assessments, and certifications Meet with clients and stakeholders Perform needs analysis and make training recommendations Report on training activities to clients and stakeholders Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with stakeholders to gather requirements and provide feedback on system performance. Professional & Technical Skills: 3 years technical experience within D365 CRM2+ years technical experience within D365 CRM Service and SalesStrong awareness of the following:CRM configuration & customization, CRM Plug-ins, CRM custom Workflows, Power Automate, Model Driven AppHaving exposure on Azure DevOpsAct as development lead and able to demonstrate a wide range of development skills. Be a strong advocate for adherence to standards and best practice.Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when neededWrite and review technical specification documentationDesign, develop, review and test customized code for Dynamics 365 CRM as well as integrations to other applications.Excellent communicator with ability to operate within cross functional teams Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Dynamics CRM Technical.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Conduct regular system audits to ensure data integrity and security.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management systems.- Experience in troubleshooting software applications.- Knowledge of ITIL framework for service management.- Hands-on experience with incident management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Computer Engineering Science Bachelor of Science IT specialization Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving technical issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure efficient functioning of critical business systems.- Identify and resolve technical issues in a timely manner.- Collaborate with cross-functional teams to address system-related challenges.- Contribute to the development and implementation of application support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS, Mainframe DevOps.- Strong understanding of software troubleshooting and problem-solving techniques.- Experience in analyzing and resolving application issues.- Knowledge of ITIL processes and best practices.- Familiarity with incident management and change management processes. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM z/OS.- This position is based at our Bengaluru office.- A Bachelor of Computer Engineering Science or Bachelor of Science IT specialization is required. Qualification Bachelor of Computer Engineering Science Bachelor of Science IT specialization

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Qlik Sense Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues.- Assist in the implementation of system upgrades and enhancements.- Provide technical support to end-users and stakeholders.- Document and maintain accurate records of technical procedures.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Qlik Sense.- Strong understanding of data visualization tools.- Experience with statistical analysis and machine learning algorithms.- Hands-on experience in implementing various machine learning algorithms.- Solid grasp of data munging techniques. Additional Information:- The candidate should have a minimum of 3 years of experience in Qlik Sense.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with multiple teams, contribute to key decisions, and provide solutions to problems for your immediate team and across multiple teams. A typical day in this role involves analyzing requirements, developing code, testing applications, and troubleshooting issues. You will also work on enhancing application performance and ensuring data integrity. This role requires strong technical skills, problem-solving abilities, and the ability to work effectively in a team environment. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Develop and maintain high-quality software code- Analyze user requirements and design software solutions- Test and debug applications to ensure proper functionality Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot- Good To Have Skills: Experience with Java, Hibernate, and RESTful APIs- Strong understanding of software development principles and best practices- Experience with database technologies such as MySQL or Oracle- Knowledge of front-end technologies such as HTML, CSS, and JavaScript- Familiarity with version control systems like Git- Ability to troubleshoot and debug complex software applications Additional Information:- The candidate should have a minimum of 5 years of experience in Spring Boot- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Serve as the first point of contact technical assistance via phone Troubleshoot and resolve issues related to desktops, laptops, printers, OS (Windows/Mac), and software. Handle user access, password resets, email setup, and application configuration Required Candidate profile Log all incidents and service requests accurately Provide basic support for networking, VPN, and Wi-Fi connectivity issues. Install and configure software, updates, and patches as required. Perks and benefits Perks and Benefits

Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. * Should have excellent written and verbal communication * Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) * Good troubleshooting skills on Windows/Linux OS * Basic understanding on Networking and Network devices. * Excellent understanding of Infrastructure/Application/Job monitoring * Good exposure on monitoring tools (Zabbix / Dynatrace / SCOM / Solarwinds / Datadog / Nagios etc.) * Administration of monitoring tools would be good to have skill Responsibilities * Provide L1+ support for team deliverables. * Configuration, allocation, and management of centralized storage systems and other deployed storage solutions * Help develop or engineer new solutions related to data storage and access * Help setup of new storage technologies - tapeless, cloud storage etc. * Be able to take care of most of P2/P3/P4 tasks and document the RCCA. * Interacting with client over calls and provide details and reasoning of the deliverables. * Troubleshooting experience and ability to fulfill L2 support * Good knowledge on multiple Backup and Storage Systems like o Knowledge of Commvault, Rubrik, Veeam, r etc o EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. * Experience with monitoring and performance tuning of various storage systems * Experience with capacity planning and storage allocation forecasting * Experience in storage Operations management, backup systems, SAN, NAS, DR * Working knowledge of systems from major data storage vendors and cloud services * Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking * Basic Scripting * Good knowledge in Windows and Unix OS * Working Knowledge of VMware/Hyper-V. Job Requirements Details Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. * Should have excellent written and verbal communication * Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) * Good troubleshooting skills on Windows/Linux OS * Basic understanding on Networking and Network devices. * Excellent understanding of Infrastructure/Application/Job monitoring * Good exposure on monitoring tools (Zabbix / Dynatrace / SCOM / Solarwinds / Datadog / Nagios etc.) * Administration of monitoring tools would be good to have skill Responsibilities * Provide L1+ support for team deliverables. * Configuration, allocation, and management of centralized storage systems and other deployed storage solutions * Help develop or engineer new solutions related to data storage and access * Help setup of new storage technologies - tapeless, cloud storage etc. * Be able to take care of most of P2/P3/P4 tasks and document the RCCA. * Interacting with client over calls and provide details and reasoning of the deliverables. * Troubleshooting experience and ability to fulfill L2 support * Good knowledge on multiple Backup and Storage Systems like o Knowledge of Commvault, Rubrik, Veeam, r etc o EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. * Experience with monitoring and performance tuning of various storage systems * Experience with capacity planning and storage allocation forecasting * Experience in storage Operations management, backup systems, SAN, NAS, DR * Working knowledge of systems from major data storage vendors and cloud services * Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking * Basic Scripting * Good knowledge in Windows and Unix OS * Working Knowledge of VMware/Hyper-V. Pay Range Based on Experience

Accountabilities: Major Activities Heading IT/OT deployment of AMI projects during implementation and O&M phases. Provide technical support to Site Managers. Major Activities: Responsible for implementation of all IT & OT related activities for successful Go Live of AMI projects. Development of WFM App, Consumer App, Web Portal with System Integrator in line with operational needs. Review and Finalization of AMI design documents submitted by System Integrator and ensure DISCOM approval. Head - AMI Operations State AMI Operations Lead IT Operations Lead 2 Responsible for timely availability of IT Infra with required sizing and performance for AMI applications production and successful Go Live. Day to day monitoring and coordination with System Integrator for resolution of IT related SLA gaps. Client management activities and conducting state level initiatives for successful implementation of AMI Project. Coordination with DISCOM agencies for integration of legacy systems. SKILLS AND KNOWLEDGE Educational Qualifications - Engineering Graduate Functional Skills Exposure to Energy Distribution Utilities (AMI / AMR Projects would be added advantage) Relevant and total years of Experience 6 - 8 years of experience

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : SAP HANA Security, SAP Security Design and ThinikMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of stakeholders. Your role will require you to balance technical expertise with effective communication, ensuring that all parties are aligned and informed throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with SAP landscape management and transport management.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education