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1.0 - 6.0 years

9 - 10 Lacs

Mumbai, Navi Mumbai

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Job ID: 40810 Assistant Specialist Lloyd s Register Location: Mumbai, India What were looking for Technical Support Office (TSO) provides a world-wide, plan approval service to shipbuilders, ship owners and manufacturers. The purpose of this role to perform assessments, design appraisal work and / or deal with problems to provide solutions for internal / external customers where the parameters are defined. The Role Undertake Engine Nox emission document reviews and design appraisal within the agreed parameters including budget constraints and contractual requirements. Carry out plan approval of machinery components (i.e. propeller, resin chock etc), pressure equipment in accordance with appropriate Lloyd s Register Rules Regulations, Statutory Regulations and International Standards. Monitor revisions to Statutory, Rule and Flag requirement and apply these revisions as appropriate To organise be able to prioritise the assigned work. To be of assistance to Specialist/Manager for technical /administrative activities To discuss and present the deliverable with the internal / external client and be able to suggest solutions where appropriate. To pursue Continuous Professional Development and maintain a high degree of discipline, knowledge and awareness. What you bring A degree or equivalent from a tertiary organization recognized by Lloyd s Register within the relevant field of engineering (Naval Architecture, Marine or Mechanical) Proficiency in the English Language commensurate with the work. Experience of working in the Marine industry (design related work) is an added advantage. Candidates with lesser or freshers will be considered for junior position. Demonstrate good understanding of maritime industry. Strong technical background in a similar industry would be an advantage. Ability to multi-task, planning and organising with good time management skill. Excellent written and verbal communication skills. Ability to work under pressure and prioritise workload. Energetic, responsive team player with an interest in safety and keen to use initiative. A proactive approach to problem solving with a flexible attitude with the ability to remain calm under pressure and get the job done. Experience and ability of working across different nationalities and cultures. #LI-AR1 #LI-Hybrid About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day. Be a part of Lloyd s Register is wholly owned by the Lloyd s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd s Register colleagues and Lloyd s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. Want to apply. Here at Lloyd s Register, we care, we share and we do the right thing in every situation. It s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don t just talk about our differences, we celebrate them! We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you dont tick every box in these ads, please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. We care, we share, we do the right thing. If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. Diversity and Inclusion at Lloyds Register: Together we are one Lloyd s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible. communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job. anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. at least one activity that will make a difference for disabled people. Find out more about Disability Confident at: www.gov.uk/disability-confident Copyright Lloyds Register 2024. All rights reserved. Terms of use . Privacy policy . The Lloyds Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).

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1.0 - 3.0 years

3 - 5 Lacs

Chennai

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GIS Analyst - Technical Support 1 Career Level Summary Technical Support 1 is an entry-level position with appropriate licenses/training certifications. Has basic skills in an analytical or scientific method or operational process. Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines. Work is completed with close supervision. Career Level Distinguishing Factors This is an entry-level role. Technical Support 1 positions work under the guidance of others to perform work that is well-defined and often routine and repetitive in nature. Because employees are new to the role, they require training and mentoring to successfully develop the foundational skills needed to complete their assigned job responsibilities. Delivering results in entry-level positions may involve tasks with shorter-term deadlines and a relatively limited scope. The focus is on learning basic skills, and results are expected within a few weeks to a few months. Employees in the Technical Support 1 level are typically hired with little to no prior work experience. Incumbents may move to the Technical Support 2 level relatively quickly after obtaining the training required to complete tasks at the intermediate level; however, movement to the Technical Support 2 level is not guaranteed and depends on business needs and the responsibilities assigned. Typical Responsibilities This description is a general overview of the responsibilities expected from an entry-level Geospatial Technical Support position. The specific requirements may vary depending on the sector or department. Work under the direction of senior technical support staff, professionals, and/or management to: Develop a foundational understanding of the companys geospatial data and technology products to better assist in completing department tasks. Expand technical knowledge by obtaining/maintaining appropriate certifications and learning industry and department best practices. Participate in data acquisition and conversion tasks, ensuring accuracy and completeness. Contribute to basic maintenance tasks for geospatial databases; escalate complex problems to higher-level staff and/or management when necessary. Assist in maintaining documentation for GIS datasets, ensuring records are kept up-to-date. Contribute to GIS-related projects and initiatives. Typical RequirementsEducational An associate degree or certification in a relevant field of study. A degree or certificate can generally be substituted with relevant work experience, in addition to the guidelines listed below. Relevant fields include but are not limited to: Applied Technology Geography Geospatial Science Information Technology Information Systems Work Experience No previous work experience required Knowledge, Skills, and Abilities Basic understanding of geospatial technology concepts and principles. Strong attention to detail and a commitment to adhering to established procedures. Effective communication skills and the ability to learn from supervisors and mentors. Willingness to seek training and development opportunities to advance in the field. Desire to build a career in geospatial technology and grow within the organization. Willingness to learn and adapt to new technologies and support processes. Travel Travel is typically not required for Geospatial Technical Support positions. Work with your PX Partner if regular travel is required as part of normal job requirements. Schedule Dependent on business needs. Work with your PX Partner to determine if schedule requirements need to be included in a job description to meet workforce and resource planning requirements. Management Responsibilities The Technical Support 1 level is an individual contributor position and does not supervise other employees.

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3.0 - 8.0 years

4 - 7 Lacs

Pune

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Summary: We are looking forward to grow out testing team. Perform intermediate to complex software testing activities including test system development, test development under the direction of the Test Project manager or associated work team. Have responsibility for development of tests within the assigned program(s). Contribute to the development of new test procedures. Focus is on delivering high-quality product,. Your Responsibilities: Perform intermediate to complex system and product testing on software-based projects at the unit, integration and functional level. Proficient in the creation and modification of test procedures and associated test scripts. Responsible for the realization of test stations for automation, software and system testing. Build product functional and system test plans and associated test cases from product Functional Specifications (FRS) and High-level Design documents (HLDD). Lead in the review of Product Requirement Specifications, Functional Specifications and other Engineering and Marketing input to assure that information required to develop test cases are contained in the specifications. Establish the design and documentation of product and system test set-ups. Develop advanced software system test scripts using C#, Java, C++, Python or other common programming language. Develop test software tools for the efficient execution of test cases. Have demonstrated knowledge of the functionality of a motor guide / power converter and can apply test principals relative to the functional operation of that equipment and its features. Have demonstrated knowledge of the functionality of a programmable logic controller and can apply test principals relative to the functional operation of that equipment and its features. Work with software / firmware developers to identify test opportunities in test applications and methods. Participation in the review of requirements and design specifications that may affect the teams responsibilities. Must provide the technical leadership of a small team or the mentoring of less experienced engineers, interns and Test Automation users. Investigate product problems, with emphasis on software product support. Participate in appropriate support programs to assure that products continue to fill the customers needs. Stay informed about new test technology developments and applications that can be used in products through participation in technology seminars, courses, and independent study. Must complete design and implementation documentation as specified by the Common Development Processes, and associated with the functional process requirements. Must keep a notebook of documented notes that thoroughly explains conceptual thoughts, conditions, restrictions, analysis, synthesis, and test results that serve as justification for test and system design. The Essentials - You Will Have: Bachelor of Science in Computer Science, Computer Engineering or Electrical Engineering, with concentration in firmware / software. 3 years experience in Software Testing, Firmware Testing, Applications Engineering work, Technical Support, or other Testing/Quality Assurance role. Knowledge of software / firmware test methodologies You will report to SOFTWARE TEAM LEAD The Preferred - You Might Also Have: Familiar with Rockwell Automation products or other industrial control equipment is required. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid or #LI-DB2 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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7.0 - 12.0 years

5 - 9 Lacs

Bengaluru

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At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. Senior Application Support Engineers at Moss Adams are responsible for the highest level of escalated support and care for the firm s software applications. This role will provide remote support of the client/server application environment including responsibility for application maintenance, research, documentation, testing, deployment, and creating automating solutions. Senior Application Support Engineers also provide high level project support and/or lead initiatives to launch new applications, upgrade existing systems, and facilitate the inclusion or retirement of new technologies through combinations. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Provide remote technical support researching and resolving problems related to the use of applications for end users, working with vendors diagnosing root causes and resolving escalated issues, along with analyzing incidents to identify proactive solutions Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise Participate in and/or manage application oriented projects. Oversee project phases and ensure timely completion of tasks Liaise with Project Management Office and other IT or business teams to direct/coordinate Work Efforts that enrich supported application functionality holding initiative team members accountable for the completion of tasks Proactively communicate with business units, their leadership, and vendors, to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business Document current processes and procedures along with building, contributing, and maintaining knowledgebase articles for the firm s systems Demonstrate subject matter expertise in applications used by one or more business unit(s) Provide regular mentorship, training, and constructive feedback to members of the IT support teams encouraging knowledge sharing and collaboration, motivating others to achieve results, recognizing resistance to change, and responding appropriately Recognize potential IT security threats and risks, including common attacks, vulnerabilities, and methods used to compromise applications or systems, and facilitate remediation for identified risks Participate in scheduling rotation for providing after hours on-call escalation support to end users May be required to serve as a Community of Practice Leader by leading as a skilled practitioner/subject matter expert for their domain with responsibility for establishing best practices, documentation, and providing domain leadership Qualifications: Bachelor s degree or equivalent experience required; emphasis in Computer Science or related field preferred Minimum of 7 years of related experience required; experience providing application and end-user support services in a professional services environment preferred Experience in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, printers), working with automated help desk systems, Active Directory administration, application deployment, and QA testing processes Strong verbal and written communication skills including the ability to articulate complex issues to internal clients Ability to collaborate and work effectively across teams while building trusted relationships and positively influencing others Self-directed professional with strong interpersonal skills Proven commitment to providing exception client service which foster a high degree of end user satisfaction through the delivery of quality and timely service Ability to convey technical issues and material to non-technical audience Effective time management and organizational skills, proven ability to prioritize while simultaneously managing numerous projects/processes often under tight deadlines Ability to travel as needed, approximately 5% Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@mossadams.com. Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position. Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.

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3.0 - 8.0 years

1 - 5 Lacs

Ahmedabad

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Program Control Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the telecommunication network and providing support to customers. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Manage the configuration and integration of telecommunication network elements.- Support customer activations and configuration adjustments.- Ensure the smooth functioning of the telecommunication network.- Manage back office system data records.- Collaborate with the team to provide solutions to work-related problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Program Control Services.- Good To Have Skills: Experience with network configuration management tools.- Strong understanding of telecommunication network elements and their life cycle management.- Experience in managing back office system data records.- Knowledge of customer activation and configuration adjustment processes. Additional Information:- The candidate should have a minimum of 3 years of experience in Infrastructure Program Control Services.- This position is based at our Ahmedabad office.- A 15 years full-time education is required. Qualification 15 years full time education

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10.0 - 15.0 years

11 - 16 Lacs

Bengaluru

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Voyager (94001), India, Bangalore, Karnataka Lead Software Engineer - Fullstack At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale. DataLabs is looking for a Lead Engineer to spearhead our foray into autonomous and intelligent data products that solve the full gamut of business and analytical needs. This role involves working with heads of lines of businesses in our Financial Services division to understand contemporary business needs, lead analytical teams to make impactful and actionable offers, and work with Engineering groups to lead tech design and delivery of large product builds. At DataLabs, you will work in a fast paced and intellectually rigorous environment. You will apply strategic analytical and product leadership skills to major business challenges. You will have the opportunity to learn and build deep expertise in the core areas of advanced analytics, industrial scale product design, development and deployment, data science and machine learning. And you will do it all in a collaborative environment that values problem solving, encourages creativity, promotes learning, and rewards innovation. DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates are the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives. What You ll Do: Lead a portfolio of diverse technology projects and a team of developers with deep experience in large scale full stack systems, distributed microservices, and machine learning systems to create solutions that help meet regulatory needs for the company. Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code. Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment Work with cloud native stack, build on AWS, use technologies like Kubernetes and Serverless infrastructure Basic Qualifications: Bachelor s degree in computer science or a related field At least 10 years of experience in software engineering At least 5 years experience with a public cloud (AWS, Microsoft Azure, Google Cloud) At least 2 years of experience as a lead engineer working on a complex project Preferred Qualifications: Masters Degree At least 10 years of experience in at least one of the following: Java, Scala, Python, Go, Javascript, Angular.js or Node.js At least 5 years of experience in open-source frameworks At least 4 years of lead engineer experience At least 2 years of experience in Agile practices AWS Certification No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. .

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8.0 - 13.0 years

50 - 55 Lacs

Bengaluru

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Voyager (94001), India, Bangalore, Karnataka Manager, Product Management Job Description Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what s possible in banking. (e.g., Capital One Eno). We are overcoming key data management challenges in the cloud related to data publishing, data consumption, data governance, and infrastructure management. To realize the full potential of our cloud and data strategy, we built new data management platforms in the cloud and solved new problems across the data ecosystem. Our teams have also built, and battle tested new capabilities to meet those needs. We ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT). Through this journey, weve developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. As a Product Manager on the DataLabs Capital One India team, you will design and deliver intelligent and scalable AI-first data products for the internal and external customers. This role requires a visionary leader with a passion for innovation, customer- centric design and cutting-edge technology. Specific responsibilities include, but are not limited to: Develop and communicate the product vision and strategy for your area of responsibility. Partner with business and technology leadership to align on prioritization of key problems to be solved to maximize business and customer outcomes. Strong understanding of data security principles, data governance and compliance regulations. Collaborate with teams in India and USA to drive alignment with different teams working on the product. Incorporate design thinking and analytics to inform product design. Maintain a healthy backlog of work and play a critical role in many agile ceremonies. Oversee the end-to-end product lifecycle, from ideation and requirements gathering to launch, defining success metrics and ongoing enhancements. Support the team with escalation and resolution of impediments. Serve as the connection between customers, Capital One s mission, and your team. In this role, you ll be expected to demonstrate proficiency in five key areas: Human Centered : You ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs. Business Focused : You ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically. Technology Driven : You ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems. You ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind. Integrated Problem Solving : Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer. Transformational Leadership : You ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way. We want you if you are: Intellectually Curious - You re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. Communicator Influencer - You are comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas. Do-er - You re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product. Passionate Customer Focus - You care about growing others and bringing them together around what s possible. You have a desire and ability to connect with our customers to fully understand their needs and build long lasting relationships. Learner - You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new. Team Player - You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development. Basic Qualifications: Bachelor s degree in computer science or engineering MBA or master s degree Minimum 8 years of overall work experience Atleast 5 years of experience in product management; specifically working in B2B product management role. Preferred Qualifications: Prior work on privacy preserving analytics, secure data collaboration or zero trust architectures. Atleast 3 years in Agile product management Experience translating business strategy and analysis into consumer facing digital products.

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2.0 - 7.0 years

8 - 12 Lacs

Gurugram

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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. Job Summary: We are seeking experienced engineers to join our dynamic team, specializing in rapid response and recovery of network outages. As a Network Recovery Specialist, you will be responsible for promptly responding to critical customer cases and working directly with customers to restore service as quickly as possible. This role requires a high level of expertise in Ciena optical network and/or routing and switching products, along with excellent problem-solving and communication skills. Responsibilities: Respond to critical customer cases and engage directly with customers to recover service impacting conditions. Utilize your expertise in Ciena optical network and/or routing and switching products to troubleshoot and resolve network outages. Collaborate with team members to resolve complex network issues and provide guidance as needed. Document all actions taken, troubleshooting steps, and resolutions in a clear and concise manner. Adhere to established processes and procedures for incident management, service restoration and documentation. Produce initial/interim root cause analysis documentation for both internal and external use. Participate in on-call weekend shifts on a rotational basis (approximately once every 4-6 weeks). Participate in lessons learned and best practice processes for faster network recovery across larger technical support organization. Requirements (P2 Senior Associate Level): Minimum of 2 years of experience working in a Ciena technical support role or equivalent experience with maintaining Ciena equipment in real networks. In-depth knowledge and expertise in Ciena optical network and/or routing and switching products, including experience with network recovery techniques. Strong problem-solving skills with the ability to think critically and make sound decisions under pressure. Excellent verbal and written communication skills while engaging directly with customers in network recovery efforts as well as follow-up engagements internally / externally. Strong communication skills to engage in executive level discussions a plus. Ability to work independently and resolve network outages while embracing collaboration on more complex outages as required. Strong attention to detail and ability to prioritize tasks effectively. Ability to thrive when facing high-pressure situations with stringent SLOs for network recovery. Availability to work regular shifts during normal business hours, Monday through Friday. Willingness to participate in on-call weekend shifts on a rotational basis. Preferred but not required: Certifications or qualifications related to Ciena products. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that encourages professional growth and development. To apply for this position, please submit your resume and a cover letter detailing your relevant experience and qualifications. Note: This job description is a general outline of the required duties, responsibilities, and qualifications. Additional tasks may be assigned as needed to support the team and company objectives. #LI-SM #LI-Remote #LI-Hybrid At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

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2.0 - 7.0 years

18 - 20 Lacs

Bengaluru

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The Professional, Platform Engineering job maintains and partners to design and develop digital technology infrastructure to support information technology applications and services. With limited supervision, this job collaborates with cross functional teams to implement new software features to meet user needs and business goals and upgrade existing platforms to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging moderately complex issues. This job also participates in code reviews to maintain high code quality and share knowledge with platform engineering team members. Key Accountabilities SOFTWARE DEVELOPMENT: Partners to design and develop high quality software solutions by writing clean, maintainable and efficient codes. AUTOMATION: Applies internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases. COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather moderately complex requirements and deliver solutions that meet business needs. TESTING DEBUGGING: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software, applying test driven development as needed. CONTINUOUS IMPROVEMENT: Identifies and suggests options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability. DOCUMENTATION: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes and system configurations. TECHNICAL SUPPORT: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

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5.0 - 10.0 years

12 - 14 Lacs

Hyderabad

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We are looking forward to hire Sharepoint Development Professionals in the following areas : Key Responsibilities Development Customization Develop custom SPFx web parts , extensions, and solutions using React , TypeScript , and PnP JS . Customize SharePoint Online sites, lists, libraries, and forms to meet business requirements. Build and maintain workflows using Power Automate and forms using Power Apps . Create and manage site templates, content types, and metadata structures. Solution Design Implementation Translate business requirements into technical specifications and SharePoint solutions. Implement responsive and accessible UI designs using modern web standards. Integrate SharePoint with external systems using REST APIs , Microsoft Graph , and Azure Functions . Maintenance Support Troubleshoot and resolve issues related to SharePoint performance, permissions, and customizations. Maintain and enhance existing SharePoint solutions and legacy customizations. Provide technical support and training to end-users and administrators. Collaboration Documentation Work closely with business analysts, project managers, and stakeholders to deliver high-quality solutions. Document technical designs, user guides, and deployment procedures. Participate in code reviews and contribute to team knowledge sharing. Technical Skills Tools Languages Frameworks: SPFx, React, TypeScript, JavaScript, HTML5, CSS3 Platforms: SharePoint Online, SharePoint 2013/2016/2019, Microsoft 365 Tools: Visual Studio Code, Git, PowerShell, ShareGate (for migrations) Integrations: Microsoft Graph API, Power Automate, Power Apps, Azure AD Other: PnP JS, PnP PowerShell, REST API, CAML queries Qualifications Bachelor s or Master s degree. Microsoft certifications (e.g., MS-600, MS-900) are a plus. 5+ years of experience in SharePoint development. Experience with both classic and modern SharePoint development models. Soft Skills Strong problem-solving and analytical skills. Good communication and interpersonal abilities. Ability to work independently and collaboratively in a team environment. Attention to detail and commitment to quality. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

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1.0 - 6.0 years

10 - 12 Lacs

Bengaluru

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Amazon Payment Merchant Category team at Amazon India Development Center, Bangalore is looking for a Support Engineer to help scale and build the next generation of Payments platform and product from the ground up. This is a rare opportunity to be part of a team that will be responsible for building successful, sustainable and strategic business for Amazon, from the ground up! You will get the opportunity to code on almost all key pages on brand new Payments stack building features and improving business metrics. This team will work on diverse technology stack from SOA, UI frameworks, big-data and Gen AI. The ideal candidate will be working to shape the product and will be actively involved in defining key product features that impact the business. You will work to evolve the design and implementation of the products owned by this team. You will be responsible to set up and hold a high software quality bar in a highly technical team of Software Engineers. Work closely with senior engineers to design, implement and deploy applications that impact the Amazon.in business with an emphasis on Mobile, Payments, and e-Commerce website development. Own the delivery of an integral piece of a system or application. Management and execution against project plans and delivery commitments Assist directly and indirectly in the continual hiring and development of technical talent. Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts. The ideal candidate will be a leader, quick learner and be able to work independently. He/she should be able to operate in a very fast paced environment where time to hit market is super critical. The candidate will need to balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices. 1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern program languages Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

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4.0 - 9.0 years

10 - 12 Lacs

Bengaluru

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Are you excited by providing solutions that are focused on business optimizationsIf so, please come and talk to us! We are the GroceryX organization within the Worldwide Grocery Stores Tech (WWGST) organization. Our vision is to create the most-loved online grocery shopping experience that empowers every customer to achieve any grocery mission. We bring this vision to life by building and enabling consistent, convenient, snappy online grocery shopping experiences that make it easy for customers to find and get their groceries how and where they want to. We are seeking an experienced Support Engineer who can combine hands-on development work with system troubleshooting and optimization. This dynamic role bridges the gap between traditional software development and system support, requiring someone who can both write code and diagnose complex technical issues. The ideal candidate will serve as a key technical resource, responsible for maintaining system stability while driving continuous improvements through code development. You will work at the intersection of development and operations, identifying systemic issues and implementing long-term solutions rather than just quick fixes. Develop and maintain software solutions to address recurring technical issues Investigate and resolve complex technical problems in existing systems Implement system improvements to prevent future issues Write and optimize code to enhance system performance Create and maintain technical documentation Collaborate with development teams on system upgrades Monitor system health and implement preventive measures 4+ years of software development, or 4+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Experience in agile/scrum or related collaborative workflow Experience troubleshooting and documenting findings Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls

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2.0 - 7.0 years

10 - 12 Lacs

Hyderabad

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We support a fast-paced environment where each day brings new challenges and opportunities. As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment. In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness. You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure. A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR. You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices. You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk. Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team. We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations. 2+ years of software development, or 2+ years of technical support experience Bachelors degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience scripting in modern program languages Experience with SQL databases (querying and analyzing) Good to have experience with AWS technologies stack including Redshift, RDS, S3, EMR or similar solutions build around Hive/Spark etc Good to have experience with reporting tools like Tableau, OBIEE or other BI packages. Knowledge of software engineering best practices across the development lifecycle is a plus

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2.0 - 7.0 years

10 - 12 Lacs

Hyderabad

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We support a fast-paced environment where each day brings new challenges and opportunities. As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment. In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness. You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure. A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR. You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices. You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk. Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team. We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations. 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Knowledge of web services, distributed systems, and web application development Experience troubleshooting maintaining hardware software RAID Experience with REST web services, XML, JSON

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7.0 - 10.0 years

13 - 14 Lacs

Kolkata, Mumbai, New Delhi

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About the Role: The Mechanical Design Engineer - Tracker Structures will play a pivotal role in the design and development of innovative mechanical structures for tracking systems. This position requires a deep understanding of mechanical engineering principles to create efficient, reliable, and cost-effective designs that meet project specifications. The engineer will collaborate with cross-functional teams to ensure that designs are not only functional but also manufacturable and maintainable. A significant aspect of this role involves conducting simulations and analyses to validate design performance under various conditions. Ultimately, the engineer will contribute to the successful delivery of high-quality tracking solutions that enhance operational efficiency and customer satisfaction. Minimum Qualifications: Bachelors degree in Mechanical Engineering or a related field. Proven experience in mechanical design, preferably in the field of tracking systems or similar applications. Proficiency in CAD software (e.g., SolidWorks, AutoCAD) for creating detailed design models. Preferred Qualifications: Masters degree in Mechanical Engineering or a related field. Experience with finite element analysis (FEA) and computational fluid dynamics (CFD) tools. Familiarity with industry standards and regulations related to mechanical design. Responsibilities: Design and develop mechanical structures for tracking systems, ensuring compliance with industry standards. Conduct simulations and analyses to assess the performance and durability of designs. Collaborate with electrical and software engineers to integrate mechanical components with other system elements. Prepare detailed design documentation, including drawings, specifications, and reports. Participate in design reviews and provide technical support during the manufacturing and assembly processes. Skills: The required skills in mechanical design and CAD software will be utilized daily to create and refine design models, ensuring they meet both functional and aesthetic requirements. Proficiency in simulation tools will allow the engineer to predict how designs will perform under real-world conditions, which is crucial for optimizing performance. Collaboration skills will be essential for working effectively with multidisciplinary teams, ensuring that all aspects of the tracking systems are integrated seamlessly. Attention to detail will be critical when preparing design documentation, as accuracy is vital for successful manufacturing and assembly. Additionally, knowledge of industry standards will guide the engineer in making informed design choices that comply with safety and quality regulations.

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8.0 - 9.0 years

10 - 14 Lacs

Mumbai

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The Critical Support Team (CST) is a specialized group within the organization dedicated to addressing the most complex, high-impact, and recurring customer issues. Acting as a problem-solving hub, the CST is responsible for thoroughly investigating escalated cases and recurring incidents to deliver sustainable, long-term solutions. The Principal Engineer, Critical Support Team (CST) serves as a senior technical authority and problem-solving leader within the organization. This role is dedicated to addressing the most complex, high-impact, and recurring customer issues, driving systemic improvements to enhance product reliability and customer satisfaction. As a member of the Critical Support Team, the Principal Engineer leads the investigation and resolution of escalated cases, performing in-depth root cause analysis (RCA) to uncover and resolve systemic gaps in products and processes. This role goes beyond troubleshooting by collaborating closely with Subject Matter Experts (SMEs), Engineering, Product Management, and cross-functional teams to implement long-term solutions and advocate for product and process enhancements. The Principal Engineer is instrumental in mentoring team members, developing best practices, and contributing to the improvement of support operations and tools. With a focus on proactive issue prevention, this role identifies trends and implements strategies to minimize recurring issues while enhancing operational efficiency. This position requires exceptional technical expertise, strong problem-solving skills, and a customer-centric mindset. Given the global nature of the team, the Principal Engineer must demonstrate flexibility, adaptability, and resilience to deliver consistent results in a dynamic, fast-paced environment. Given the global nature of our support operations, CST Engineers must demonstrate flexibility by participating in shift rotations, weekend shifts, and on-call schedules. This ensures uninterrupted support for critical cases and consistent resolution of urgent customer needs across different time zones. Adaptability, resilience, and the ability to thrive under pressure are essential for success in this role. Technical Support and Troubleshooting: Perform advanced troubleshooting for complex technical issues, including system errors, database optimization, performance tuning, and application debugging. Take ownership of escalated cases, ensuring efficient root cause analysis and long-term resolution. Collaborate with cross-functional teams to identify and resolve technical gaps, ensuring alignment with customer needs and expectations. Incident Handling: Manage incoming escalations and critical incidents through established ticketing systems, ensuring accurate prioritization and categorization. Drive incident resolution by engaging with relevant teams, maintaining clear communication, and adhering to established Service Level Agreements (SLAs). Proactively monitor and analyze incident patterns to identify recurring issues and recommend preventive measures. Ensure clear and consistent escalation protocols for unresolved or systemic issues, partnering with Engineering and Product teams as needed. Documentation and Knowledge Sharing: Maintain detailed documentation of all troubleshooting steps, resolutions, and root cause findings for escalated cases. Develop comprehensive playbooks, guides, and FAQs to support both internal teams and customers in addressing similar issues effectively. Contribute to the organizational knowledge base by documenting verified solutions and sharing insights from critical incidents. Assist in training and mentoring frontline support teams to improve their ability to handle complex or recurring issues. Customer Engagement and Communication: Communicate effectively with customers and partners to provide regular updates on issue resolution progress. Explain technical concepts clearly and concisely, ensuring that both technical and non-technical stakeholders understand the issue and the resolution. Foster trust and transparency with customers by maintaining a proactive approach and ensuring their concerns are addressed promptly. Root Cause Analysis and Product Improvement Investigate recurring issues to identify root causes and systemic gaps, collaborating with Engineering for sustainable fixes. Prepare in-depth RCA reports with actionable insights, outlining long-term preventive measures. Act as a customer advocate during product discussions, providing feedback on recurring pain points to influence future product enhancements. Partner with Product Management to incorporate RCA findings into development roadmaps and ensure alignment with customer expectations. Training and Development: Assist in developing and delivering training materials and sessions to enhance the skills and technical knowledge of team members. Mentor junior team members, providing guidance on complex cases and fostering a collaborative and growth-oriented team environment. Stay updated on the latest developments in QAD and Progress products, engaging in continuous learning to improve personal expertise. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers in different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 8+ years

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3.0 - 8.0 years

1 - 5 Lacs

Pune

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : AIX System Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. You will implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement hardware/software support for production and development systems.- Troubleshoot basic and intermediate level issues.- Provide ongoing technical support for configured services.- Collaborate with team members to address technical challenges.- Maintain and update system software and configurations. Professional & Technical Skills: - Must To Have Skills: Proficiency in AIX System Administration.- Good To Have Skills: Experience with Linux Operations.- Strong understanding of system administration principles.- Knowledge of server and network configurations.- Experience in troubleshooting hardware and software issues. Additional Information:- The candidate should have a minimum of 3 years of experience in AIX System Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

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3.0 - 8.0 years

25 - 30 Lacs

Hyderabad

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Join Amazon Payment Services to drive innovative payment solutions across Africa, Middle East, and Turkey. Youll collaborate with internal teams and banking partners to enhance customer experience through frictionless payment methods. This role offers the opportunity to shape the future of digital payments while ensuring reliable transactions for millions of customers and sellers across five countries. The role requires engaging with various teams in Amazon to understand customer pain points in Payments and build mechanisms and processes to eliminate these pain points. Build robust operational processes and drive continuous improvements through customer anecdotes. Manage incidents related to Payments, trouble shoot, engage internal and external teams to mitigate customer impact and fix problems. Drive Payments Incident Management process to manage critical escalations, customer facing communications, and handling large-scale customer impacting events. Drive operational excellence and improvements to the overall customer experience. Supports a wide range of technology platforms across several countries and closely work with team of engineers to streamline transaction monitoring, anomaly detection and ongoing issues impacting customer s ability to make Payments on Amazon websites. Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events that impact the Amazon customer experience. You will work with Incident Management team who handles escalations from various teams through tickets and guide them as Payments Subject Matter Expert, build SOPs, processes, automations to reduce incoming tickets. You are required to work with external Payments Partners to drive continuous improvements on core metrics and escalation issues which are impacting customers. Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences. Responsible for the day-to-day operations set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence. Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge. A solid background in business operations and a technical background is essential for your success in this position. Must apply the technical skills to automate data extraction and metrics calculation to reduce manual intervention. You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers. You should have experience working with technology and engineering teams and have knowledge on payment processing. A Bachelor s Degree at a well-regarded Institution in an Analytical Field (Economics, Computer Science, Mathematics, Statistics or Finance) Drive the resolution of large scale customer impacting incidents as part of a team rotation Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. Lead projects and virtual teams to drive operational improvements Program management working together with technical teams to improve payments products and customer experience 3+ years of program or project management experience. Ability for data gathering and analyzing skill, clear logic to address root cause and suggest solutions to customer problem. Influence technical documentation content, perform documentation review, dive deep into system layouts and solutions. Should be process oriented with experience of building Strong/sustainable processes. Should have Incident Management Experience. Must derive metrics from data and track these metrics. Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions-oriented. Deep understanding of and passion for e-commerce desired. 3+ years of work experience analyzing data with strong statistical and Quantitative Modeling. Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic. Be Sharp, Analytical and thoughtful. High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously. Should be able to work in flexible shifts. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

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3.0 - 5.0 years

5 - 7 Lacs

Chennai

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We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks. After-Market Support: Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems. Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. CI/CD Deployment: Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts. Maintain and improve deployment scripts and automation tools. Assist team members in configuring their own testing environments and understanding workflows. Site Deployment and Support: Participate in site setup, deployment, and ongoing support for AMR solutions. Monitor system health, telemetry, and logs to proactively identify and address potential issues. Implement small updates and patches as requested by the team or clients. Continuous Improvement: Analyze recurring issues and contribute to root cause analysis and solution strategies. Provide feedback to development teams to improve product reliability and performance. Stay up-to-date with the latest advancements in AMR technology, CI/CD practices, and automation tools. Technical Skills: 3-5 years of relevant experience in technical support, automation, or deployment roles for robotics, automation, or IoT systems. Strong troubleshooting and debugging skill

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1.0 - 6.0 years

3 - 6 Lacs

Kollam

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By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Search by Keyword Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: ITOT Operations Engineer Jun 11, 2025 Be part of our team! ATS is a leading global manufacturer of high-end IC substrates and printed circuit boards . ATS industrializes leading-edge technologies for its core business segments Mobile Devices Substrates, Automotive Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference. To enhance our successful IT Team in ATS Malaysia in Kulim Hi-Tech Park, Kedah, we are looking for a passionate ITOT Operations Engineer Job Responsibility Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests). Install related hardware. Set up and configure software applications and networking systems. Diagnose and resolve network and software issues promptly and provide technical support to end-users. Train end users on newly installed hardware and software systems as well as create and maintain documentation for system configurations. Prioritize Service Requests and Incidents and resolve/escalate them as per the procedure. Support projects related to Infrastructure and Application for IT organization. Administrate user identity and access to IT systems and applications. Perform remote or onsite troubleshooting of incidents through diagnostic techniques. Direct unresolved issues or service requests to Service Desk Level 2 as per define escalation procedure. Provide timely and accurate feedback to the On Duty Manager on foreseeable technical challenges, unachievable timelines, and other day-to-day issues and tasks. Close follow up with end users upon incident or tasks resolution to ensure closure. Work in designated shift rotation to ensure 24/7 coverage. Job Profile Bachelors degree in computer science, Software Engineering, Automation, Electrical Electronics Engineering, or a related field is beneficial. Fresh graduate/ ~ 1 year working experience. Excellent Know-how/understanding troubleshooting of Microsoft Operating systems and office suite applications. Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN as well as skills on LAN network infrastructure related to endpoint cabling. Good knowledge of computer hardware, software, and networking principles and components. Knowledge on IoT/Digitalization and Factory Automation concepts. Basic knowledge in C#, Typescript, Node.JS and Database concepts are an advantage. Good spoken and written languages skills (EN, assignment country language is a benefit). Good analytical skills and the ability to define the precise nature of customer problems. Resourceful, independent and result oriented. A good team player, keen to learn and proactive. Solid communication, problem-solving, and interpersonal skills. Ready for a new challenge to advance your careerIt s just a click to apply online. We look forward to your application and your detailed resume. Your ATS Team! ATS is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.

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2.0 - 14.0 years

13 - 17 Lacs

Hyderabad

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We are looking for candidates with: A passion for high quality software engineering and technology An interest in working on large-scale data challenges across different technologies Strong educational credentials Drive and ambition to achieve, thrive, and succeed Likes to solve challenges in connectivity space which offer mostly desktop system software experience Our engineering managers are both technically gifted and can work well with others to solve difficult problems. Technologies frequently change, and the successful candidate must have the ability to rapidly master new software languages and technologies. Tasks: Analyzes, designs, develops and documents commercial software products Work on the research, development, testing, and maintenance of one or more ISW products Demonstrates high aptitude in a variety of software engineering concepts, practices, and procedures Relies on extensive experience and judgment to plan and accomplish goals Take ownership of development work through to delivery, including fully automated testing of components Provides technical support to project team members. Participate in design and code reviews Manages the team as a supervisor and mentor to accomplish engineering tasks and objectives. Will perform team leadership for a team of engineers Sets goals and measures against the goals. Changes the processes and upskills the team as need arises 11-14 years of web application development experience in a fast-paced agile environment experience required 2+ years of People Management Experience managing and mentoring a team of 8+ Engineers and Senior Engineers Knowled

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4.0 - 5.0 years

6 - 7 Lacs

Pune

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Location(s): India City/Cities: Pune Travel Required: 00% - 25% Relocation Provided: Yes Job Posting End Date: June 15, 2025 Shift: Job Description Summary: A. JOB SUMMARY: Describe the Purpose of this job in 2-3 Sentences. Build a Total Quality Management culture by driving/developing the capabilities of the Associates on Quality aspects on the job and to evaluate process/equipment capabilities through the Validations and Process Monitoring. Ensure manufacturing processes/process quality activities are followed in compliance with KORE ISO, GMP and local regulation requirements by developing providing SOP s for plant processes and timely technical support and decision on the quality problem, observation to protect product s integrity and specification and final disposition of customer complains/feedback. Establish and maintain an effective, governed and documented system for all company processes, which is integrated compliant to its entire applicable standard references and capable of meeting company requirements continually. Evaluate new packaging material and ensure the packaging fitness for use and handling of all packing material documentation which is part of quality system. Should be knowing digitals skills and data analysis skills. B. KEY DUTIES/RESPONSIBILITIES: Briefly describe the primary duties/responsibilities of this job in 5-8 bullet points. Please list these duties in order of importance and include the percentage of time spent or required for each activity. Prioritized Responsibilities % of Time Process Quality Activities: Ensure plant s operations continue keeping pace with new KORE requirements, regulations, quality management methods and industry best practices. Regular conduct the risk assessment for plant key processes to mitigate the risk of failure to deliver Quality product. Ensure that quality is built into the process by training Associates on Quality monitoring aspects. Validate equipment and processes, routinely monitoring and adherence to Good Manufacturing Practices of the highest standard. Create a technical library/database by compiling in an easy retrieval system all the technical information available in the plant post-commissioning and compiling the validation reports generated as a result of the Validation Master Plan implementation. Ensure all manufacturing instructions (SMI) are followed by production effectively. Organize and support plant s associates to use the problem-solving tools for root-cause analysis and action plans to eliminate the recurrence of quality issue Support Corrective/Preventive actions of PDR, TDQ, and analysis of manufacturing problems. Perform process validations and process capability studies to ensure the performance of production equipment meet KORE requirements and required actions are implemented if there is any deficiency Inspect manufacturing equipment for use after maintenance (calibration, maintenance, etc). Assess existing processes/operations to seek the possibility to eliminate non-value activities by adopting OE concept and methodology To review the completed analysis report against KO requirements and documents relating to food regulation for auxiliary material / processing aid to authorize the supplier finally 60 % Plant GMP / Security Program Routinely monitoring and adherence to Good Manufacturing Practices of the highest standard and ensure plant s security program are in-placed effective. Follow-up on the execution of the GMP programs in both general facilities by outsourced service contractor and manufacturing area by direct GMP housekeepers Management of the pest control and housekeeping program by monitoring evaluating the service performance (contractors), controlling, and monitoring the housekeepers performance inside the manufacturing area to ensure total compliance with GMP standards. 10 % Management System Implement Quality requirements (KORE and ISO) and provide suggestions and recommendations for improvement based on food/pharmaceutical industry s experience. Lead the team to play a key role in the implementation, assessment and improvement of Quality and Food Safety Management System Support internal auditor team of quality system and actively participate the scheduled internal audit to continuously improve/upgrade plant s quality system and operations. 15% New Packaging development and routine incoming inspection Work with Asia packaging specialist to develop new packaging suppliers to meet the increased volume and introduced new process/equipment. Continuously optimize packaging material to improve the plant s performance on TDQ and OTIF and ensure the packaging material meet our spec prior to use. Collate packaging information to ensure completeness and accuracy in PICASSO and related databases. 10% Capability Identify training needs of the associates. Responsible to lead midyear/annual performance review, provide feedback and documenting the performance of associates. 5 % D. COMMUNICATION COMPLEXITIES: As indicated, the impact is on all manufacturing operations as far as quality is concerned and this applies to warehouse, distribution aspects, Customer Complaints investigation and resolutions. E. ANALYSIS: Participate in visits to Customers to resolve alleged quality issues with manufacturing. Co-ordinate joint efforts with other CPS plants on quality initiatives and was identified to participate in cross audits with Corporate Quality. Daily contact with the Leadership Team, Wider Management Team and associates throughout the plant. F. JUDGMENT AND DECISION MAKING: The job can recommend to stop production of beverage base if any potential process or product quality issue is noted during the manufacturing. G. INNOVATION: The job has the responsibilities to suggest solution to the existing processes, package material to upgrade the quality of our products and processing/quality system H. SUPERVISORY RESPONSIBILITIES: Conduct performance review of processes and equipments. Identify training need and train associate. I. QUALIFICATIONS / COMPENTENCIES / SKILLS: Is this position a: Leader of Others Minimum experience is 4-5 years prior experience in production supervision role in a food/beverage or pharmaceutical industry. Familiar with ISO and Food Safety Quality System, understand KORE requirements will be preferred. Knowledge of concentrate manufacturing and quality system, project management experience; strong GMP experience, problem solving skills. strategic-thinking, planning, organizing and executing skills. Knowledge of local food laws/regulations. Six sigma methodology or certification J. RELATED EXPERIENCE REQUIREMENTS/ QUALIFICATIONS: Of prime importance are communication and listening skills. Time management is a key considering the level of involvement in many simultaneous projects. K. EDUCATIONAL REQUIREMENTS: Indicate the minimum education level required to perform the job. Education Required Level of Certificate Postgraduate/Master s degree In life sciences L. PREFERRED QUALIFICATIONS: Bachelor of science or postgraduate degree, major in the subject of chemistry or food science, or biochemistry, Food technology and food engineering M. CULTURAL DIVERSITY: Targeting employment of local associates as much as practically possible, As part of communication skills with other CPS-Plants or Corporate Quality, both oral and written English language in fluent is required. N. WORKING CONDITIONS: Describe the risk of exposure to hazards in performing this job, and the types of hazards faced. Hazards and risks are normal ones associated with a CPS manufacturing plant. O. TRAVEL REQUIREMENTS: Travel requirements are in response to problems for the most part and therefore no specifically planned up front. Approximate time is 10%. P. ADDITIONAL INFORMATION: This document serves as a common job description for a Process QA role in a CPS Plant. The job scope of this position in the respective plant location is subject to complexity and scale of operating business in the Plant. Skills: Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

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4.0 - 10.0 years

15 - 16 Lacs

Mumbai

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Whats the roleWe are looking for customer-focused Specification Consultants to kick-start their careers in a rewarding, high-performing, multinational company Who is HiltiHilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond Where strong customer relationships are creating solutions that build a better future Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers What does the role involveAs a Specification Consultant, you will be part of a dynamic team, driving growth and profitability through technical project management and specification of Hilti products This role focuses on building long-term relationships with engineers, architects, and other specifiers Youll support the sales team, distribute product information, and ensure our solutions are integrated into key projects Equipped with the latest Hilti technologies, youll conduct technical seminars and strive for zero errors in technical solutions, helping to shape the future of construction Key Roles Responsibilities: Specification Technical Consulting Ensure Hilti products are included in project specifications by engaging with structural consultants, architects, and decision-makers Provide technical expertise, design recommendations, and best practices for fastening, anchoring, and other key technologies Conduct in-depth project analysis to maximize Hilti product penetration beyond market share Track and manage specifications in the CRM, ensuring alignment with project timelines and technical requirements Visit project sites to provide on-ground technical support and identify new business opportunities Drive specification sales by positioning Hilti as the preferred solution provider Build long-term partnerships with specifiers, understanding their needs and influencing project specifications Provide training and technical seminars to clients, ensuring they are up to date with Hilti s latest innovations Develop strong business relationships with key stakeholders to drive project success Stay updated on the latest industry trends, codes, and standards to provide accurate, error-free technical solutions Share knowledge with colleagues and the sales team to strengthen overall technical expertise Maintain high-quality documentation, ensuring all specifications meet the required standards Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 19th amongst India s Best Workplaces and 4th Among Asia s Best Workplaces by Great Place to Work Institute What do we offerYour responsibilities will be great and, with them, we ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results We ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets It s a great way to find the right match for your ambitions and achieve the exciting career you re after We have a very thorough people review process which enables your career progression as soon as you re ready for the next challenge What you need is: Degree in Civil/Structural/mechanical/ electrical engineering or Architecture 4 to 10 years of experience Understanding of key civil/structural design/MEP construction concepts Experience of interacting with structural consultants, MEP consultants and architects Problem Solving, Drive for Results/Drive to Outperform, Collaboration/Team-Work should be able to support this with live examples Communication Skills structured precise communication, presentation skills Understanding of technical specification concept prior experience in specifications or Business Development Why should you apply

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6.0 - 10.0 years

32 - 40 Lacs

Bengaluru

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As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Job Description - Senior Technical Support Engineer (Split Shift: Wed - Sun/Sat - Wed) We are looking for a Senior Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team, you will be the primary point of contact for Couchbase customers for all technical issues. NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support, you ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications. You ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can t wait to hear from you! Responsibilities Troubleshoot and solve customer issues on their deployments (on-prem and cloud). Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations. Become a product expert for customers and stay up-to-date on new features in Couchbase. Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices. Train other team members as a highly knowledgeable specialist in one or more Couchbase component area(s). Act as a Single point of contact for the Strategic Customers. Requirements This role requires the Support Engineer to work in split shifts, either Saturday to Wednesday or Wednesday to Sunday, depending on the requirements. BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field 6-10 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.) Strong Unix/Linux administration skills Familiarity with NoSQL databases Experience in troubleshooting distributed high-performance systems Experience using Kubernetes and Docker is a plus Excellent analytical skills, passion for pinning down technical issues, and solving problems Why Couchbase Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers- all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - RSU equity program*, ESPP program*, Retirement programand Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food Snacks for in-office employees. And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

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14.0 - 24.0 years

11 - 16 Lacs

Kochi

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Senior Project Manager Fa ade Detailing | Careers | Advenser Senior Project Manager Facade Detailing Profile overview Advenser is seeking a results-driven Senior Project Manager to lead our Engineering, Drafting, and Design team, specializing in fa ade and curtain wall systems. This senior-level role is ideal for a technically adept professional with a strong background in managing cross-functional teams and delivering complex projects to international clients. The ideal candidate is a strategic thinker with a commitment to meeting deadlines and driving excellence. Responsibilities: Lead and manage the Engineering, Drafting, and Design division focused on fa ade and curtain wall projects. Analyze market trends, identify business opportunities, and coordinate with the Business Development team. Supervise project estimation, proposal development, pricing, resource allocation, and adherence to quality standards and timelines. Provide timely technical support throughout all phases of project execution. Collaborate with international clients and internal project teams to ensure delivery meets technical and aesthetic expectations. Ensure compliance with industry standards, regulations, and best practices. Foster innovation, process improvements, and team development initiatives. Qualification, Experience, and Skills Required: Minimum 14 years of experience in fa ade/curtain wall detailing. Proficiency in AutoCAD and BIM-based workflows. Knowledge of Revit and Autodesk Inventor is a strong advantage. Demonstrated expertise in managing and developing high-performing teams. In-depth knowledge of international aluminum systems. Consulting experience with a focus on cost-effective and sustainable design solutions. Excellent communication skills and the ability to liaise effectively with clients, management, and BIM/CAD teams. Be a part of the winning team! Advenser is a leading engineering services company specializing in delivering innovative solutions to the construction industry. Since 2007, we have leveraged advanced tools like BIM to provide exceptional services to clients across the globe. With a strong focus on collaboration, we work closely with architects, engineers, contractors, and fabricators to meet their evolving needs. Our team of skilled professionals is dedicated to delivering high-quality, tailored engineering solutions that consistently surpass expectations. Share this job: Apply for this position Years of Relevant ExperienceNotice Period in Days PRIVACY POLICY Introduction Advenser ( us , we , or our ) operates www.advenser.com (hereinafter referred to as Service ). Our Privacy Policy governs your visit to www.advenser.com, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions ( Terms ) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ( agreement ). Definitions SERVICE means the www.advenser.com website operated by Advenser. PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit). COOKIES are small files stored on your device (computer or mobile device). 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Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ( Personal Data ). Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, Country, State, Province, ZIP/Postal code, City Cookies and Usage Data We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link. Usage Data We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device ( Usage Data ). This Usage Data may include information such as your computer s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data. Location Data We may use and store information about your location if you give us permission to do so ( Location Data ). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings. 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Exploring Technical Support Jobs in India

India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.

Top Hiring Locations in India

Here are 5 major cities in India that are actively hiring for technical support roles:

  • Bangalore
  • Hyderabad
  • Pune
  • Chennai
  • Gurgaon

Average Salary Range

The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.

Career Path

In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:

  • Technical Support Executive
  • Senior Technical Support Executive
  • Team Leader
  • Technical Support Manager

Related Skills

In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:

  • Customer service
  • Troubleshooting
  • Communication skills
  • Knowledge of operating systems and software applications

Interview Questions

Here are 25 interview questions that you may encounter when applying for technical support roles:

  • What is technical support? (basic)
  • How do you handle irate customers? (medium)
  • Explain the difference between hardware and software. (basic)
  • What is your experience with ticketing systems? (medium)
  • How would you troubleshoot a network connectivity issue? (medium)
  • What is DNS and how does it work? (medium)
  • Describe a time when you had to escalate a technical issue. (medium)
  • What is RAID and how does it work? (advanced)
  • How do you stay updated with the latest technology trends? (basic)
  • Can you explain the OSI model? (advanced)
  • What is the difference between TCP and UDP? (medium)
  • How would you handle a situation where a customer is unable to access a website? (medium)
  • Have you worked with remote desktop tools? If so, which ones? (medium)
  • Describe a time when you successfully resolved a complex technical issue. (medium)
  • How would you prioritize multiple technical issues from different customers? (medium)
  • What is SSL and why is it important for secure communication? (advanced)
  • How do you ensure data security when providing remote technical support? (medium)
  • Have you worked with Linux systems? If so, what distributions? (medium)
  • What is Active Directory and how is it used in a corporate environment? (advanced)
  • How do you handle software updates for multiple users in an organization? (medium)
  • Can you explain the concept of IP addressing? (medium)
  • What is the role of a DHCP server in a network? (medium)
  • How would you troubleshoot a slow internet connection issue? (medium)
  • Describe a time when you had to work under pressure to resolve a technical issue. (medium)
  • What do you think are the most important qualities for a technical support professional to possess? (basic)

Closing Remark

As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!

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