15083 Technical Support Jobs - Page 35

Company Description Kinetic Green Energy and Power Solutions Ltd is part of the $600MN Firodia Group of companies, one of India&aposs pioneering groups. Headquartered in Pune, Kinetic Green focuses on creating a cleaner, better tomorrow through environmentally friendly technology. The company develops ergonomically designed Battery Operated Vehicles (BOVs) using world-class technology,Founded by Mrs.Sulaja Firodia, Kinetic Green is committed to revolutionizing mobility and fostering a brighter, healthier future. Role Description This is a full-time on-site role for a Service Engineer, located in Tiruchirappalli. The Service Engineer will be responsible for day-to-day tasks such as troubleshooting, providing field service support, maintaining and repairing Battery Operated Vehicles (BOVs), and offering technical support. Additionally, the engineer will communicate with dealers to ensure effective problem resolution and service delivery. Qualifications Troubleshooting and Technical Support skills Experience in Field Service and Maintenance & Repair Strong Communication skills Ability to work independently on-site Bachelor&aposs degree in Electrical Engineering, Mechanical Engineering, or a related field preferred Experience with Battery Operated Vehicles (BOVs) is a plus Problem-solving skills and attention to detail Show more Show less

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Oversee and support process by reviewing daily transactions on performance parameters. Review performance dashboard and the scores for the team. Support the team in improving performance parameters by providing technical support and process guidance. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Ensure standard processes and procedures are followed to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests. Avoid legal challenges by monitoring compliance with service agreements. Handle technical escalations through effective diagnosis and troubleshooting of client queries. Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements. If unable to resolve the issues, timely escalate the issues to TA & SES. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions. Troubleshoot all client queries in a user-friendly, courteous and professional manner. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business. Organize ideas and effectively communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs. Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client. Mentor and guide Production Specialists on improving technical knowledge. Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist. Develop and conduct trainings (Triages) within products for production specialist as per target. Inform client about the triages being conducted. Undertake product trainings to stay current with product features, changes, and updates. Enroll in product-specific and any other trainings per client requirements/recommendations. Identify and document most common problems and recommend appropriate resolutions to the team. Update job knowledge by participating in self-learning opportunities and maintaining personal networks. Ensure all product information and disclosures are given to clients before and after the call/email requests. Avoid legal challenges by monitoring compliance with service agreements. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

As an Executive - Application Lab at Azelis India, your main objective is to develop innovation through formulation, application, sampling, and technical support in the Personal Care and Home Care products industry. You will be responsible for formulating a wide range of products, conducting stability studies, ensuring regulatory compliance, and working on sustainable product concepts aligned with market trends. Your role will also involve providing technical support to customers, conducting product demonstrations, and collaborating with suppliers on new ingredient innovations. In addition, you will manage the HPC application development lab, handle lab operations, support CAPEX planning, and maintain technical documentation. You will be required to provide internal technical training, evaluate market intelligence, develop marketing strategies, and monitor competition activities in the market. The ideal candidate for this role should have a B. Tech or M.Sc. in Chemistry/ M.Tech/Chemical Technology/cosmetologist with a minimum of 2-5 years of experience in technical/formulation development. Strong communication and collaboration skills, a sense of ownership, drive, and excellent organizational abilities are essential for this position. Fluency in English is a must, and proficiency in other languages is a plus. Adherence to work culture and ethics is also expected. Please note that the job requirements may evolve based on business needs, and you will be expected to adapt to changes and perform any tasks for which you are trained.,

The Senior Officer - Architects is responsible for developing and maintaining relationships with architects, consultants, and other stakeholders to advocate and facilitate the use of premium cement products in diverse construction projects. This position necessitates a comprehensive comprehension of architectural requirements, current industry trends, and technical specifications to deliver effective solutions and technical guidance. You will be tasked with engaging architects by fostering robust connections with them, as well as consultants and construction experts, to endorse cement products. Additionally, you will offer technical support by furnishing architects with advice and direction on product specifications, applications, and advantages to ensure they align with project needs. Your responsibilities will also include conducting technical presentations and product demonstrations for architects and design teams to highlight the features and advantages of cement products. Collaborating with architects and project teams is a crucial aspect of this role. You will work together to deliver customized solutions that cater to specific project requirements, starting from the design phase until project completion. Keeping abreast of industry trends, competitive products, and market demands is essential to provide valuable insights to the product development and marketing teams. Gathering and analyzing feedback from architects and consultants will be part of your responsibilities to enhance product offerings and customer service. Moreover, you will be required to prepare and oversee technical documentation, proposals, and reports related to architect engagement, product utilization, and project assistance. Ensuring compliance with industry standards, building codes, and safety regulations in all interactions and product recommendations is paramount.,

You will be working as a Senior Field Service Engineer on-site in Dehradun for Sai Enterprises, an IT Hardware & Solutions Company. Your responsibilities will include performing field service tasks, troubleshooting equipment issues, providing technical support, conducting preventive maintenance, and ensuring high-quality customer service. Your daily tasks will involve diagnosing and repairing equipment, maintaining machines to the highest standards, and directly interacting with customers to address issues and provide solutions. To excel in this role, you should possess Field Service and Preventive Maintenance skills, proficiency in Troubleshooting and providing Technical Support, excellent Customer Service skills, strong problem-solving and communication skills, and the ability to work independently and manage time effectively. Experience in a similar role within the engineering or technical field would be advantageous, and a Bachelor's degree in Engineering, Electrical, Mechanical, or a related field is required.,

Hiring for Technical Voice Process (work from office) Job responsibilities: Technical process Resolving customer queries related to technical issues. Good communication skills. Performance based. Objection handling skills. 2 days rotational work offs in a week. 24*7 shift.(includes night shifts) Eligibility- Graduate freshers & HSC with 6 months exp Any Graduation, Preferred BE, B. Tech, BCA, Diploma in technical/trouble shooting Salary : Upto 4 lpa (depending on last drawn) Transport boundary: Western line- Churchgate to Virar Central line- CST to Thane Harbour line- CST to Vashi Job Location - Malad (west). Mandatory Documents Required- 1. Educational documents ( all originals).2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).3. Aadhar card, Pancard , Passport/ Driving license/ Voter Id. Interested candidates please share your resume on what's app or call on 9359339216 or Mail CV on prajakta.sawant@firstsource.com . Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

About Us At Logistifie, we provide cutting-edge dispatch and transportation management software tailored for chauffeur and logistics companies worldwide. As we expand into Portuguese-speaking markets, we're looking for a dedicated and bilingual Technical Support Specialist to join our growing support team from our Kolkata office. Role Overview You will be the first line of support for our Portuguese-speaking clients, helping them resolve technical issues, answer questions about our software, and ensure their overall satisfaction. Your ability to communicate clearly and empathetically in both Portuguese and English will be essential. Key Responsibilities 1. Provide technical assistance to customers via email, chat, and phone. 2. Troubleshoot software issues and escalate bugs or advanced issues to the development team. 3. Guide clients through product features and functionalities. 4. Translate and localize support documentation and client communication. 5. Log all support interactions in the CRM/ticketing system. 6. Ensure timely follow-up and customer satisfaction. Requirements 1. Fluent in Portuguese (written and spoken). 2. Proficient in English (written and spoken). 3. 2+ year experience in a technical support or customer service role. 4. Basic understanding of web/mobile software platforms. 5. Strong problem-solving and communication skills. 6. Willingness to work from our Kolkata (Calcutta) office. Nice to Have 1. Experience with Zendesk, Freshdesk, Intercom, or other support platforms. 2. Background in SaaS or transportation technology. 3. Familiarity with CRM systems and ticket-based workflows. What We Offer 1. Competitive salary package. 2. Fixed office hours (MonFri) with a collaborative work environment. 3. Growth opportunities within a fast-scaling global tech company. 4. Training and development programs.

Tool Implementation: To coordinate with client and Tricentis, gather infrastructure requirements, coordinate with network and security teams to get required permissions to install TOSCA and Dex. Framework Design and Implementation: To design and build scalable and reusable Tosca automation frameworks tailored to the specific needs of the organization and its applications. Test Strategy and Planning: To develop comprehensive test strategies, plans, and roadmaps for automation, often collaborating with various stakeholders to align with business goals. Test Script Development: To create and maintain automated test scripts, scenarios, and cases within the Tosca environment. Integration with CI/CD: To integrate Tosca with continuous integration and continuous delivery (CI/CD) pipelines, ensuring automated testing is seamlessly incorporated into the software development lifecycle. Tool Integration: To work with ALM and integrate with Tosca to create a comprehensive testing ecosystem. Technical Leadership: To provide technical guidance and mentorship to other automation engineers and QA teams, promoting best practices and ensuring consistency in automation efforts. Performance Optimization: To analyze and optimize test scripts and automation processes for efficiency and reusability. Troubleshooting and Issue Resolution: To diagnose and resolve issues related to Tosca automation, test environments, and integration with other systems. Latest updates: To keep up-to-date with the latest Tosca features, updates, and best practices, and they evaluate new tools and technologies that can enhance the automation process. 1. Need to coordinate with Tricentis, gather infrastructure requirements, coordinate with client Security and Network Team for Infrastructure Setup required for TOSCA and Dex implementation 2. Responsible for Automation strategy and to drive implementation 3. Managing the team with technical support and tracking the deliverables and Reporting to the client Mandatory skills 8+ Yrs specialized in TOSCA Automation & Framework Test Automation Strategy & Framework Design using Tricentis TOSCA for Pharma Client Team Leadership and provide Technical guidance for SAP Applications & Digital platform Provide architectural oversight across multiple teams or projects & Design and implement Best TOSCA Automation Practices Desired/ Secondary skills TOSCA integration experience with ALM & JIRA Domain Tricentis TOSCA external certification [like AS1, AS2, TDS1, TDS2, AE1]

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 99446 21529 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Kaseyais the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners insightpartners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve, Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide To learn more about our company and our award-winning solutions, go to Kaseya and for more information on Kaseyas culture, Kaseya is not your typical company We are not afraid to tell you exactly who we are and our expectations The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law, Show

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up ?Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer, Show

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer, Show

Kaseyais the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners insightpartners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve, Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide To learn more about our company and our award-winning solutions, go to Kaseya and for more information on Kaseyas culture, Kaseya is not your typical company We are not afraid to tell you exactly who we are and our expectations The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law, Show

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 9384092996 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Harting India Pvt Ltd is looking for Technical Application Manager to join our dynamic team and embark on a rewarding career journey Overseeing the development, implementation, and maintenance of technical systems, applications, and infrastructure Leading a team of technical specialists, including developers, engineers, and support staff, and managing their workload and performance Collaborating with other departments and teams, such as operations, sales, and marketing, to align technical solutions with business needs Developing and implementing technical processes and best practices, ensuring that projects are completed efficiently and effectively Monitoring and reporting on project progress, and making recommendations for improvements and changes to the project plan. Ensuring that technical systems, applications, and infrastructure are secure, reliable, and scalable, and that technical problems are resolved promptly Maintaining accurate documentation of systems configurations, processes, and project plans. Strong technical knowledge of software development and IT infrastructure, including systems, applications, and network technologies Excellent leadership, management, and interpersonal skills, including the ability to lead and motivate a team of technical specialists.

Experience: Minimum 5 years of relevant experience Required Skills: Expertise in VMware stack (ESXi, vCenter, vSAN, NSX, vRealize), hands-on experience with SDDC, solution design and implementation, cloud platform knowledge (AWS, Azure), strong troubleshooting and communication skills Certification: VCP, VCF (preferred)

Experience: Minimum 2 years of relevant experience Required Skills: Experience with backup platforms (Veritas, Veeam, Commvault), storage systems (NetApp, Dell EMC), provisioning storage in UNIX/Windows/virtual environments, strong Linux and Windows command knowledge, good documentation skills Certification: Commvault (preferred)

Experience: Minimum 1 year of relevant experience Required Skills: Hands-on experience with Cisco, Citrix NetScaler, Checkpoint/FortiGate/Palo Alto, load balancers, firewalls, SDN; basic routing protocols (BGP/OSPF); excellent troubleshooting and communication skills Certification: CCNA, CCDA, CCNP, CCDP (preferred)

Join us as a Application Support - Corporate Digital Banking at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Application Support - Corporate Digital Banking you should have experience with: Experience in application/technical support. Experience in incident/problem management. Experience in the following technologies/skills Linux/Unix, Oracle / SQL Server, aPaaS, AWS, Autosys, AppD. Basic understanding of Core Banking Application. Some other highly valued skills may include: Java, AppDynamics, ELK & Wily, Netcool. Unix/Linux scripting. ITIL V3/V4. Knowledge/experience of Oracle flexcube (IFE/FCC/FCR/UBS/FCDB) application product suit. . Ability to support a complex application during recoveries in a high pressured area. & cover on call support with flexibility around working hours. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs) Required Qualifications Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Desktop Support. Excellent business English skills (Written and spoken). Installs and configures desktop, laptops, workstation and peripheral devices. Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems. Responsible for tracking / maintaining / managing asset inventory and asset management. Strong Knowledge on Access Management, Windows Operating Systems, Active Directory, Azure Entra, Endpoint Tools, ITIL practises etc. Raises and maintains purchase requisitions / orders, and Vendor management. Manages work orders, tickets, problems or tasks within a structured ticket management system. Recommends and ensures timely, accurate, reliable upgrades & maintenance for all DN Corporate devices. Excellent communication and Interpersonal skills to handle the users globally with 24/7 support model. Preferred to have good scripting knowledge in Power shell, Automation Tools and IT Cloud Certifications.

Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products . In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4, 000+ people globally , with 3, 000+ based in Jaipur, India. Multi-Channel Presence VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms : Shop LC (USA) Live broadcasts to 60M+ homes with a strong e-commerce presence. TJC, UK Reaches 27M+ homes Shop LC Germany Broadcasts to 40M+ homes , expanding VGL s European market presence. Ideal World (UK) Acquired in 2023 , a leading UK teleshopping & digital sales platform . Mindful Souls Acquired in 2023 , a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products. Social Impact & ESG Initiatives Your Purchase Feeds VGL s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK. Employee Volunteering Encourages employees to donate two hours monthly for charitable activities. Sustainability Commitment Focused on renewable energy, waste reduction, and green initiatives . IGBC Award Winner Recognized for excellence in green built environments at its Jaipur SEZ unit. Assigned a Combined ESG Rating 72 (Strong) from ICRA ESG Ratings Limited Talent & Culture Humanocracy & Micro-Enterprises VGL fosters a decentralized, empowered work culture , enabling small, agile teams to drive innovation and ownership. Talent Density & Meritocracy Prioritizing high-performance teams, rewarding talent, and a culture of excellence . GPTW Certified Recognized as a Great Place to Work across India, the US, the UK, and China. Recognition & Achievements Top Exporter Award Honored by GJEPC for being India s largest exporter of silver and colored gemstones . Operational Excellence A strong track record in value-driven retail and customer-centric growth . Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals. Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures. Repairs and Replacements : Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business. Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements. User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions. Keep detailed records of all hardware configurations, repairs, and updates. Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points. Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts. Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats. System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features. User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup. Maintain accurate records of network configurations, changes, and troubleshooting steps. Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime. Qualifications: Bachelor s degree & Information Technology, or a related field. Certifications CCNA/MCSA/ Hardware A+ /Networking Certification Proven experience in network support, with a solid understanding of network infrastructure and protocols. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills, both written and verbal Job Overview 3. 5 LPA to 5 LPA Yearly 3+ Years Work Mode: Job Type: Thank You for Subscribing! Thank You for Applying! You have already applied in this position!!

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. In this vital role you will be a part of Amgen s Learning & Development Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to ensure performance, maintenance, and reliable operation of Learning & Development applications, servers and databases. This role involves managing application and database environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring uptime, performance, and security of IT infrastructure. The role also demonstrates domain and business process expertise to drive ongoing improvements to meet Amgen s regulatory and validation procedures. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of LMS systems. Roles & Responsibilities: Install, configure, and maintain operating systems, servers, databases and applications to ensure their reliability and performance. For 3rd party hosted applications, work with vendor support to ensure the same. Monitor integrations, system performance and uptime, addressing any issues that arise promptly to prevent service interruptions. Implement and maintain security measures to protect systems from unauthorized access, vulnerabilities, and other threats. Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures. Provide advanced technical support to users and the product team, troubleshooting and resolving issues related to system access, performance, and software. Apply operating system updates, patches, and configuration changes as necessary or work with related vendors to ensure system releases are tested and working as expected. Maintain detailed documentation of system configurations, procedures, and change management. Work closely with network administrators, database administrators, and other IT professionals to ensure that systems are integrated and functioning optimally. Enforce and follow standard GxP Process (21 CFR Part 11) defined by the organization which ensures that product quality, data integrity and patient safety are managed. Support Continuous Integration and Continuous Delivery CI/CD pipelines. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelors / Master s degree with 8- 13 years of experience in Computer Science, IT or related field. Functional Skills: Must-Have Skills: Strong knowledge of information systems and network technologies in the Human Resources Learning & Development area. Good understanding of software development methodologies, such as SDLC, Agile, and/or Scrum, software quality management, and organizational change processes. Programming languages, including C#, Java Script, or VBA. Experience with CI/CD tools, including GitLab, DevOps. Good-to-Have Skills: Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry, and related tools such as ALM, Veeva Vault Controlled Documents. Experience with database performance tuning and optimization. Good understanding of cloud technologies such as AWS. Experience with scripting and test automation tools. Professional Certifications: SAFe DevOps Practitioner (preferred) SAFe for teams (preferred) ITIL (preferred) Microsoft Certified Developer (preferred) Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Quality Job Description The AIN QA Technical Resource Team Senior Manager will play a critical role in advancing Quality Assurance initiatives across the Quality Operations Network, with a particular focus on leading and directing a team of quality professionals responsible for the support of Management Review, Inspections and Compliance, and Technical Writing & Data Analytics. The senior manager will use strategic planning and prioritization to support the collective requirements of the Quality organization alongside the individual needs and timelines of the sites. The individual will be required to work from our office located in Hyderabad India (Amgen India-AIN). The candidate will also lead the remote support from AIN to Amgen sites across multiple time zones globally This candidate will primarily work during regular working hours (9 am 6 PM local time) to enable the business in delivering Amgen s mission to serve patients and may lead a shift-based team that provides coverage in support of the Amgen network across multiple time zones. The candidate may need to work outside of his/her routine workday to support business needs and will be responsible for determining the same for their staff. As Senior Manager in the Quality Assurance organization, you re in a leadership position with responsibilities to supervise and mentor staff. As a leader, you will focus your efforts on the following functions in support of global Quality Assurance operations: Focus Areas This role provides operational support, technical leadership, and cross-functional collaboration to ensure compliance, continuous improvement, and data-driven decision making in support of the Quality Management System (QMS). Oversight of the AIN-based Quality Assurance Technical Resource team Collaboration with the global quality leaders and business process owner(s) to resolve issues encountered by the team Management of request prioritization in alignment with QA network needs Support staff training, career development and performance management of team across all three shifts Responsible for ensuring compliance with safety guidelines, cGMPs and other applicable regulatory requirements Champion process improvements to increase efficiency and productivity Assign workload appropriately and strategically based on required interactions with sites in the Amgen network across multiple time zones The following are some examples of tasks for the position Support of management review (MR) at each Amgen site through collaboration with Amgen leadership and coordination of the AIN technical support team to provide MR (management review) logistical support, metrics/KPI s, meeting agenda/content, site-level and cross-site trend analysis, and meeting facilitation. Leading the team responsible to provide readiness and response for internal and external inspections, including generation of pre-inspection documents such as deviation lists, change controls, and supporting evidence. Actively contribute during inspections by managing team to provide timely response to information requests, facilitating document electronic retrieval, and preparing responses in collaboration with subject matter experts. Leading a technical writing and data analytics workstream that includes responsibility for periodic quality trend report authorship, Site Master File authoring, product and process monitoring deviation summary reports, and leading quality risk management processes. Preferred Qualifications -Strong project management skills and experience supervising professionals in a Quality organization working with cross functional and global stakeholders across multiple time zones -Working knowledge of cGMP regulations -Excellent written and verbal communication skills, ability to work in a team environment and build relationships with partners -Track record of building and maintaining a high performing team -Experience with various Quality Systems and applications -Strong leadership and negotiation skills with a demonstrated ability to influence others -Demonstrated innovative thinking and ability to transform work organizations -Demonstrated ability to navigate through ambiguity and provide structured problem solving -Demonstrated ability to deliver right the first time on schedule in accordance with established Service Level Agreements -Demonstrated skills in staff motivation, coaching/mentoring and professional development Basic Qualifications and Experience: Master s degree with 12-16 years of Pharma and Biotech commercial or clinical manufacturing Quality experience. .

Title: IT Product Owner KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future. KBR employs approximately 29, 000 people worldwide (including our joint ventures), with customers in more than 80 countries, and operations in 40 countries, across two synergistic global businesses. KBR is looking for an IT Software Development Product Owner to work in our Leatherhead office. DUTIES AND RESPONSIBILITIES: This role acts as a liaison between IT development groups and business units for the development and implementation of new systems and enhancement of current systems. Evaluates new applications, system requirements, developments in field of expertise, and evolving business needs to recommend appropriate solutions and alternatives. Under general direction, uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team. Establishes priorities for the completion of assigned tasks. Uses judgment to interpret internal and external issues and develop best practices. May direct resources, prioritize tasks, and provide guidance to less experienced team members. Relies upon experience, interpersonal skills, and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy. Serve as an agile product owner ensuring our software development projects align with customer needs and deliver maximum value while adhering to agile scrum methodologies Drive analysis, validation, and verification to determine what data is required to support business needs, where it is created, read, updated, and deleted and the quality criteria associated with it. Lead in the coordination of effort with staff, vendors, and customers to understand the business requirement to design the data architecture, solutions, and processes. Support the definition of road maps and portfolios of change that reflect business strategy and performance objectives. Lead on the development of processes including models (conceptual, logical, and physical). Delivery of customized reports and recommendations to support on-going business decisions and customer reporting requirements. Establish strong relationships with teams across the business. Required Education and Experience: Bachelor s Degree in a relevant discipline or area with a relevant number of years work experience as a Business Analyst or Project Manager. Scrum Product Owner certified preferred Sound judgement, attention to detail, accuracy, and follow-through on actions including the flexibility to perform in an ever-changing work environment. The ability to communicate complex ideas in a clear, concise manner (verbal and written) across functional and technical departments. Possess the capacity to work on multiple tasks at any one time, handling conflicting demands, prioritize workload and effectively delegate while maintaining high quality standards. Ability to work across swim lanes and deliver results. Expertise in rapidly comprehending the functions and capabilities of new technologies. Stakeholder management skills to facilitate change delivery in a busy working environment with competing day-to-day priorities. High emotional intelligence and solid interpersonal and relationship building skills. KBR Company Information When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we re defining tomorrow s challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability. At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. As the needs of the world change, we re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. #LI-EF1

A Day in the Life At Medtronic , we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic s Business Unit implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery E cosystem solution is an innovative video management , data analytics an d livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. As we expand our Touch Surgery E cosystem solution , this is an exciting opportunity to join the company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a Customer Success team , your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live . Y o ull b e a part of a Global team, and a key partner to sales, pr oduct a nd engineering teams . In order to b e the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment. A Day in the Life Assist in the deployment and maintenance of our surgical video ecosystem Maintain a deep understanding of surgical video management systems. Act as a primary point of contact and issue triage/resolution for our live customers Assist in the design and refinement of our technical support structures in line with our overall global support strategy Timely issue resolution and troubleshooting , both remotely and through some localized field support Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades . Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer . Must Have s 5 + years of relevant experience as a technician, field service or customer support role Experience troubleshooting software issues and communicating effectively with customers Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers. Experience leveraging device logs or other debugging methods to remotely diagnose issues Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements. Excellent verbal and written communication skills Nice to Haves Preferable knowledge of video , streaming and imaging technologies Experience with Cloud based solutions, preferably AWS, with knowledge of basic system architecture, services, and tools available Strong computer skills and experience with ERP, Jira, ServiceNow or ServiceMax Education- Any full time graduate About Medtronic Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90, 000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary. . Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95, 000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here