Join our Team About this opportunity Ericsson is a global leader in telecommunications technology and services, dedicated to driving innovation and providing advanced solutions for connectivity. We are looking for a skilled Automation Engineer with significant experience in Java to join our team in Noida. The ideal candidate will have 3-5 years of overall experience, including at least 3 years of hands-on experience with Java. You will play a crucial role in developing, implementing, and optimizing automation solutions to enhance network management and operational efficiency. Key Responsibilities Design and implement automation solutions using Ericsson Enable to streamline network operations, reduce manual tasks, and enhance system efficiency. Integrate automation solutions with existing network management systems and ensure they operate seamlessly within the infrastructure. Perform thorough testing and validation of automation scripts and solutions to ensure they meet performance standards and are reliable. Provide technical support for automation-related issues, troubleshoot and resolve problems, and perform root cause analysis to implement effective solutions. Create and maintain detailed documentation for automation processes, scripts, and configurations. Prepare reports on the performance and impact of automation initiatives. Stay informed about the latest developments in automation technologies and best practices. Suggest and implement improvements to optimize automation processes. Qualifications 3-5 years of professional experience in automation engineering with a minimum of 3 years of hands-on experience using Java. Java programming skills, Web technologies, knowledge, and development experience, primarily on UNIX / Linux platform. software development experience in (Java, Groovy, JavaScript, extjs, Multithreading, JIRA) Proficiency with Ericsson Enable, including configuration, scripting, and automation tasks. Good to have - knowledge and skills on any RDBMS, preferably on SQL. Good solid understanding of packet networking. Development experience on this would be a definite plus. Solid understanding of network management and automation principles. Familiarity with Ericsson s product portfolio and network infrastructure is beneficial. Bachelor s degree in computer science, Telecommunications, Electronics, or a related field. Relevant certifications or additional qualifications are a plus. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 768279

Application Analyst Step into the world of innovation at Thomson Reuters where your technical expertise meets global impact. As an Application Analyst, youll be at the forefront of empowering clients by delivering exceptional support for our cutting-edge software solutions! The Application Analyst , role sits within our front-line technical support organization, which is tasked with assisting customers to successfully utilize our software solutions therefore meeting their firm s business objectives. Hybrid Work Mode: 2-3 days mandatory Work from Office every week. Successful candidate will be required to cover at least one weekend shift(Saturday or Sunday) Shift timing: 9 hours between 7 :30PM - 5 :30AM IST (night shift). Candidate should be comfortable to work in rotational shifts. About the Role: In this opportunity as Application Analyst , you will be: Responding to and solving queries raised by our customers during their use of our applications, responding to customer by phone, e-mail or case comments. Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action. Interact with colleagues to resolve customer issues effectively and timely. Use internal resources as needed and escalate issues to Team Lead or Manager. Maintain up to date product knowledge of all supported products. Maintain correct contact details for our client base on our internal systems. Ensure common queries have a Knowledge Base Article (KBA). About You You re a fit for the role of Application Analyst if your background includes: Essential Skills: Have an excellent level of English. 1-2 years of relevant experience is required. Strong customer service and communication skills. Experience providing technical support for enterprise class software. Problem solving skills. Able to work as part of a Team. Good to have skills: Experience with ONESOURCE Indirect Tax Determination (Sabrix), Vertex or Avalara #LI-SS3 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Responsibilities: Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems. Actively update, maintain and monitor all aspects of computer networks. Install and configure computer systems and applications, CCTV Cameras, Networks. Respond to enquiries and assist in troubleshooting and resolving challenges. Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved. Assist management in creating training materials pertaining to troubleshooting and usage. Act as the initial point of contact for all technical system-related concerns from clients or other employees. Basic Qualifications: Must have Bachelors degree or above Industry-specific certification in relevant computer, networking required. 2-8 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services. Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs. Extensive experience working with different operating systems. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Ability to prioritize and manage several milestones and projects efficiently. Professional written and interpersonal skills are essential when communicating with customers and clients. Experience installing and configuring computer systems and applications for a large company. Accept constructive criticism and customer feedback regarding their experience with software, hardware and IT services.

Skill- Talend with SQL and DBT and snowflake knowledge Talend - Designing, developing, and documenting existing Talend ETL processes, technical architecture, data pipelines, and performance scaling using tools to integrate Talend data and ensure data quality in a big data environment. Snowflake SQL Writing SQL queries against Snowflake Developing scripts Unix, Python, etc. to do Extract, Load, and Transform data. Strong on DBT with Snowflake SQL Perform data analysis, troubleshoot data issues, and provide technical support to end-users. Develop and maintain data warehouse and ETL processes, ensuring data quality and integrity. Complex problem-solving capability and ever improvement approach. Desirable to have Talend / Snowflake Certification Excellent SQL coding skills Excellent communication & documentation skills. Familiar with Agile delivery process. Must be analytic, creative and self-motivated. Work Effectively within a global team environment. Excellent Communication skills Exp-4+ Location-Chennai NP- immediate to 30days max

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Manage team of first line managers and lead Set performance goals, conduct regular performance evaluations, and provide constructive feedback Foster a positive and collaborative team environment to encourage productivity and innovation Technical Support Operations: Oversee the technical support operations, ensuring resolution of customer issues and inquiries. Develop and implement support processes to increase efficiency and enhance customer satisfaction. Monitor support ticket queues and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve and increase support KPI's and customer experience. Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Collaborate with customers to understand their technical challenges, identify root causes, and provide comprehensive solutions Communicate technical information to all kinds of customers. Collaborate with product development, sales, and marketing teams to communicate customer feedback and contribute to product improvements. Work with the training department to ensure technical support staff is up-to-date with product knowledge. Participate in meetings to align support strategies with our goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on goals and present findings to the senior management team Improve initiatives to enhance support processes, customer satisfaction, and team performance Stay updated with industry trends and best practices to implement support solutions What You'll Need to be Successful You have 10+ years of experience with SaaS based product Support environment. 5+ years of experience managing different support channels like portal, chat, phone and Email 5+ years experience in support process engineering and improvement.

About the position: As an IT Applications Engineer on the Infrastructure Productivity Apps team, you will play a pivotal role in managing, optimizing, and supporting our core enterprise applications. This position requires a deep understanding of cloud-based productivity suites, identity management, and automation platforms. You will be a subject matter expert, responsible for the reliability, security, and continuous improvement of critical systems that impact every employee. Your primary focus will be on Google Workspace and Okta, ensuring their optimal performance and user experience. Responsibilities: Google Workspace Administration (Primary Focus): Serve as a primary administrator for Google Workspace (Gmail, Calendar, Drive, Meet, Chat, etc.), including configuration, policy management, security settings, and user provisioning/de-provisioning. Monitor Google Workspace performance, troubleshoot issues, and implement solutions to ensure high availability and reliability. Develop and maintain documentation for Google Workspace configurations, best practices, and standard operating procedures. Drive adoption and optimize the use of Google Workspace features across the organization. Okta Administration (Primary Focus): Manage and maintain Okta as our primary Single Sign-On (SSO) and Multi-Factor Authentication (MFA) platform. Configure and troubleshoot Okta integrations with various applications, ensuring seamless user authentication and authorization. Implement and enforce security policies within Okta to protect company data and systems. Monitor Okta health and performance, addressing any issues promptly. Lumos Tool (IAM) Management: Administer and support Lumos for Identity and Access Management, ensuring proper access controls and least privilege principles are applied. Collaborate with security and compliance teams to maintain robust IAM governance. Workato Automation: Develop, maintain, and troubleshoot integrations and automation workflows using Workato to streamline IT operations and business processes. Identify opportunities for automation to improve efficiency and reduce manual effort. Slack, Zoom, and 1Password Support: Provide expert-level support for Slack for direct messaging and collaboration. Administer and support Zoom for video conferencing, ensuring a smooth and reliable meeting experience. Manage and support 1Password as our enterprise password management tool, ensuring secure password practices and user access. User Support and Troubleshooting: Provide advanced technical support to end-users for all supported applications, resolving complex issues efficiently. Act as an escalation point for junior IT staff, providing guidance and mentorship. Project Participation Improvement: Participate in the planning, execution, and deployment of new applications, features, and system upgrades. Identify opportunities for process improvement, automation, and system enhancements to improve the overall IT service delivery. Stay current with industry trends and emerging technologies related to productivity tools and identity management. Requirements/Qualifications: 8+ years of experience in IT operations, systems administration, or applications engineering, with a strong focus on cloud-based productivity and identity platforms. Demonstrated expert-level proficiency in Google Workspace administration, including advanced configuration, troubleshooting, and security best practices. Extensive experience with Okta administration, including SSO, MFA, application integrations, and directory synchronization. Proven experience with Identity and Access Management (IAM) principles and tools (e.g., Lumos or similar). Experience with integration and automation platforms (e.g., Workato). Solid understanding of network fundamentals, security concepts, and cloud architecture. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. Strong communication (written and verbal) and interpersonal skills, with the ability to effectively communicate technical information to non-technical audiences. Ability to work independently and as part of a team in a fast-paced environment. Google Workspace Administrator certification. Okta Certified Administrator or Consultant. Experience with scripting languages (e.g., Python, PowerShell) for automation. Experience in a rapidly growing or scaling organization. Knowledge of networking concepts (e.g., DNS, LDAP). Proactive and self-motivated. Detail-oriented and organized. Strong customer service orientation. Adaptable to changing priorities and technologies. Excellent communication and interpersonal skills. Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

What you ll do: Responsibilities: Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate. Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments. Provides technical leadership on specific integration activities that are part of an engagement. Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. Communicates across client community, and is viewed as adding value. Demonstrates execution of the company strategy. Contributes to knowledge tools and communities, and ensures project learnings are documented and shared. Role models Knowledge sharing and re-use within practice or profession. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc. Participates in the selling process in CI and works with sales/principals on pre- sales activities. What you need to bring: 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total). Knowledge and Skills: Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise. Has led small team in delivery of a specific deliverable. Has mastered at least one technical discipline with strong knowledge in at least three major technology areas. Possesses advanced level of business, technical, or functional knowledge. Has ability to perform/drive resolution of problems on combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem. Able to communicate and present complex issues with assurance and confidence.Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing. Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals. Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package. Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery. Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} What We Can Offer You: Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world s real-time data with a database built for infinite scale, speed, and sustainability . We empower companies to tackle seemingly insurmountable challenges and achieve what s never been done before. That s why we developed the world s leading real-time database powering mission-critical applications for the most innovative, category-disrupting organizations. Aerospike enables extreme-scale, real-time applications that: Fight fraud in microseconds. Drive dramatic increases in shopping cart size. Power global digital payments. Deliver hyper-personalized user experiences to tens of millions. Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter. Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today s hardware to deliver unimaginable performance and value for the most demanding data workloads from the edge, to the core, to the cloud. If youre ready to shape the future of data, join us. As a Technical Recruiter supporting our India and APAC operations, you ll play a key role in shaping the future of a fast-growing, global tech company. In this role, you ll have the opportunity to drive end-to-end hiring strategies, partner closely with leaders across Sales, Customer Success, Technical Support, and Engineering, and make a measurable impact by helping build high-performing teams. Youll gain exposure to a wide variety of roles and functions and be a valued voice in a collaborative, high-impact People team. This role is hybrid, with an expectation of being in our Bangalore office 2 days a week. Key Responsibilities Manage the end-to-end recruitment process, ensuring an amazing candidate experience from application to offer stage for India and APAC roles across multiple departments Collaborate with hiring managers to understand role requirements, hiring priorities, and success metrics. Drive proactive sourcing strategies for top-tier talent, using LinkedIn, job boards, internal referrals, and other platforms. Manage and optimize our applicant tracking system (e.g., Greenhouse) for your pipelines. Champion a structured interview process aligned with Aerospike s values and role competencies. Stay informed on industry trends, best practices, and emerging technologies including AI tools to optimize and future-proof our recruiting strategies. Collaborate closely with the broader People team in India/APJ, while actively contributing to global People initiatives and fostering alignment across regions. Continuously seek opportunities to improve and optimize our recruiting processes, programs, and policies driving efficiency, enhancing candidate experience, and ensuring alignment with evolving business needs and market best practices. Oversee and cultivate relationships with external recruitment partners and vendors, ensuring alignment with our hiring goals and employee experience standards. Partner with vendors to support seamless operational execution and deliver a high-quality candidate and employee experience. Job Requirements 7+ years of recruiting experience, including a minimum of 5 years in enterprise software or high-growth tech environments. Experience in a global organization is a strong plus. Proven success hiring for roles in Engineering, Sales, Customer Success, Support, and Product Management. Prior experience recruiting across India and APAC markets (e.g., Singapore, Southeast Asia). Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities. Familiarity with hybrid work cultures and a passion for candidate experience. Expertise in recruiting tools (Greenhouse, LinkedIn Recruiter, etc.) and data-driven hiring practices. Excellent communication, stakeholder management, and organizational skills. Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

The Escalation Manager is a strategic leader responsible for restoring and improving the health of enterprise customers facing significant challenges. This role serves as the primary point of contact for escalated accounts, driving coordinated efforts across Support, Product, Engineering, Professional Services, and Customer Success to resolve issues affecting satisfaction, adoption, and retention. The Escalation Manager oversees recovery planning, root cause analysis, and customer communication to stabilize relationships and improve long-term outcomes. Responsibilities: Serve as the single point of contact for high-priority escalations involving at-risk customers. Lead cross-functional efforts to diagnose root causes and execute structured recovery plans with defined milestones and outcomes. Coordinate triage activities for technical and operational issues across internal teams. Communicate proactively and transparently with customer stakeholders, including executives. Align recovery strategies with broader account goals in partnership with Sales, Account Managers, and Technical Success Managers. Deliver regular executive briefings, customer-facing documentation, and progress updates. Collaborate with QA, Supportability, and Product teams to reduce issue recurrence and improve system resilience. Capture and share insights, lessons learned, and recovery metrics to inform internal improvements. Maintain comprehensive recovery records and dashboards in JIRA and related systems. Contribute to continuous improvement of the escalation management processes. Required Skills and Experience: Deep technical understanding of SaaS platforms, software troubleshooting, and enterprise support models. 5+ years of experience in Customer Success, Technical Support, or Professional Services in a B2B or enterprise environment. Demonstrated success managing high-severity escalations or complex recovery initiatives. Strong project leadership skills with the ability to coordinate across departments and deliver timely results. Excellent written and verbal communication skills, including experience interfacing with executive stakeholders. Ability to clearly explain technical issues to both technical and non-technical audiences. High degree of customer empathy with a proactive, solution-oriented mindset. Proficiency with JIRA, Salesforce, or similar tools for issue tracking and reporting. Familiarity with ABBYY s product suite or similar document processing and automation solutions. Preferred Qualifications: Bachelor s degree in Business, Information Technology, or a related field. Certification in ABBYY technologies (e.g., FlexiCapture, Vantage) Certifications in ITIL, PMP, or other service management frameworks.

At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What youll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts to ensure consistent support coverage Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a comprehensive knowledge of Vimeo products to be able to resolve approximately 80%+ of the tickets received Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers Continuously update your knowledge with product developments, policy changes, known issues, and user feedback. Time Allocation: Ticket work: 90% Continued learning and product familiarization: 10% Support Channels: Email Phone Chat Social Skills and knowledge you should possess: 1-2 years of relevant work experience in Customer or Technical Support Excellent written and verbal communication in English Proficient in technical troubleshooting, especially with web and video-streaming technologies. Familiarity with the basics of web technology and video-streaming apps Understanding of livestreaming technology along knowledge of different encoding software and hardware A calm and patient demeanor, especially when faced with challenging customer interactions. Bachelors/Engineering Degree preferred Undergraduate degree in any discipline Bonus points: Experience working in Zendesk About Us: Vimeo (NASDAQ: VMEO) is the worlds most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the worlds largest companies - whose videos receive billions of views each month. Learn more at www.vimeo.com . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

We are seeking a highly skilled and customer-focused Customer Success Engineer (CSE) to support our customers using Prisma Cloud, Palo Alto Networks comprehensive cloud-native security platform. As a CSE, you will play a pivotal role in driving successful adoption, resolving technical issues, and ensuring overall customer satisfaction and retention. Key Responsibilities: Serve as the primary technical contact for assigned Prisma Cloud customers. Drive onboarding, enablement, and ongoing technical support throughout the customer lifecycle. Troubleshoot complex issues across cloud environments (AWS, Azure, GCP) and guide customers to resolution. Collaborate with internal teams (Support, Product, Engineering, Sales) to escalate and resolve customer concerns. Provide best practice recommendations to ensure successful product adoption. Conduct regular health checks and technical reviews to ensure customer success. Assist in identifying customer use cases and advocating feature enhancements. Document solutions, processes, and contribute to knowledge base content. Work closely with account teams to understand customer goals and ensure alignment with product capabilities. Required Skills and Experience: 6 10 years of experience in a technical support, customer success, or professional services role. Strong understanding of cloud platforms: AWS, Azure, or GCP. Hands-on experience with containerization (Kubernetes, Docker) and CI/CD pipelines. Familiarity with security concepts including cloud security posture management (CSPM), compliance, and DevSecOps. Experience in scripting (Python, Bash, etc.) and using REST APIs. Strong problem-solving and communication skills. Ability to manage multiple priorities in a fast-paced environment. Customer-centric attitude with a focus on delivering exceptional service. Preferred Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. Industry certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Administrator Associate. Experience with Prisma Cloud or other CNAPP (Cloud Native Application Protection Platforms). Familiarity with SIEM tools and security frameworks (e.g., NIST, CIS). Job Category: Technical Job Type: Full time Job Location: Noida Experience: 8-12 years Position : 2 Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Everyone communicates. It s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers we provide the essential expertise and vital infrastructure your business needs to succeed. The world s most advanced networks rely on CommScope connectivity We are RUCKUS! In this always-on world, we believe its crucial to have a genuine connection with work you do. CommScope s Venue and Campus segment incorporates Ruckus Networks, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers and more. Were looking for engineers to work with the Ruckus Cloud. This project offers interesting opportunities for building innovative services. We are looking for engineers who see the big picture, can span the breadth of the product, jump into the depths of different topics and bring fresh ideas into various areas. The mission of our team is to build the plumbing in the cloud infrastructure that makes the cloud services deployment simple and fast. For the cloud team it also includes aspects of large-scale system design, networking, security, configuration and automatic VM orchestration and many more areas. As a Staff cloud Engineer, you will be involved with our fast-paced releases. The role requires hands-on development. This role requires a good understanding of cloud-related technology, management platforms, networking, and Wi-Fi. Responsibilities Execute the cloud related project duties, providing as-needed hands-on technical support Develop reliable, readable and maintainable code and test cases. Making decisions on cloud platform characteristics, architecture and content Jumping into any and every area of work to help resolve issues Manage your own project priorities, deadlines and deliverables. Required Soft Skills Understanding the big picture and discerning its high-level details Ability to identify development dependencies Collaborate with team members to design the best solutions. Ability to grasp new, cutting-edge technologies, evaluate and test out alternatives Ability to quickly read, understand and explain technical topics to the team as well as senior management In general, the successful candidate needs a clear communicator with the ability to lead programs, identifying risks and clearly presenting inwards as well as upwards. This project involves development centers spanning multiple geographies and time zones A Vibrant, go getter and passionate. Minimum Qualifications Bachelor s degree in computer science or another technical field or equivalent practical experience 7 to 11 years of relevant work experience in leading and technically handling projects Experience writing software, working on projects from cradle to grave, including the aspects of back-office integration In depth knowledge of user interface development tech stack and frameworks such as, HTML, CSS, JavaScript, ReactJS, Angular, Typescript, NodeJS, AJAX, etc. A level of design and business understanding to not compromise on business goals and design intents Preferred Qualifications Bachelor s degree in a technical field Experience on projects in Cloud computing or Cloud-hosted services Excellent analytical, problem-solving, organizational, communication and interpersonal skills Experience with micro-frontend framework and distributed systems Experience with chrome developer tools, SASS, Github, Bitbucket, NPM/NVM Experience with Restful API s and good understanding on JSON contracts. Participated in agile SCRUM teams and CICD Familiar with Linux environment. Technological familiarity with public/private/hybrid cloud, Openstack, GCE

Job Title: Technical support with Unified communication Location: Bangalore Experience: 3-8 Years Job Description: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions. The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Packet Analysis Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to RD if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI s and desired SLA s Shift Open for 24x7 shift work . Required Skills: 5 7 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain. Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols. Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent). Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.). Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments. Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways. Knowledge of APIs, integrations, or automation in UC environments is beneficial.

Location : Gurugram (On-site) We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies. Responsibilities Provide first-line support for desktop systems, including hardware, software, and peripheral devices. Maintain accurate records of support requests and resolutions using our ticketing system. Participate in IT projects and initiatives as required. Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Collaborate with other IT team members to address complex technical issues and implement solutions. Your profile As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment. Strong understanding of Windows and macOS operating systems, common software applications, and hardware components. Ability to diagnose and resolve technical issues quickly and effectively. Excellent verbal and written communication skills to interact with users and explain technical concepts clearly. Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction. Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions. Work effectively with other IT team members to address complex issues and implement solutions. Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Proven experience in a desktop support role or similar IT support position. Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques Strong communication skills and the ability to work effectively with diverse teams. We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job - we offer an opportunity to invest in your future! How to apply : Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

Bounteous x Accolite makes the future faster for the worlds most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. Roles Responsibilites Provide technical assistance to computer users. Answer questions or resolve computer problems for clients and quickly forming solutions to return systems to proper operation. Communicate clearly and effectively with end users, colleagues, to quickly resolve issues and ensure customer satisfaction. Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required. Working knowledge of PC and Mac operating systems and Microsoft Office Applications Preferred College degree We invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here . Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you re missing some of the above), we encourage you to apply. Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community. Bounteous is willing to sponsor eligible candidates for employment visas.

Technical Support Software Engineer Pune, Maharashtra Work Type: Full Time We are looking for a highly motivated and skilled Support Software Engineer to join our team on a night shift schedule. This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills. The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges Key Responsibilities Client Relationship Management: Serve as the primary point of contact for client queries, delivering exceptional communication, and ensuring swift issue resolution to maintain high client satisfaction. Technical Troubleshooting and Resolution: Troubleshoot and resolve minor to intermediate software application issues, ensuring minimal disruption for users. Information Collection and Escalation: Gather detailed technical information from clients, thoroughly understand the problem context, and effectively relay the information to development leads for advanced resolution. Cross-functional Collaboration: Work closely with development leads and cross-functional teams to provide support and resolution for customer issues. Comprehensive Documentation: Meticulously document client issues, actions taken, and resolutions to build a robust knowledge base for future reference and continuous improvement. Software Lifecycle Contribution: Actively participate in maintaining, supporting, and optimizing software throughout its lifecycle, including identifying and implementing bug fixes and enhancements. Automation of Support Processes (Good to Have): Identify opportunities to automate redundant, repetitive support tasks to improve efficiency and reduce manual effort. Required Skills and Qualifications Technical Expertise: Proven hands-on experience with programming languages such as Python (primary), Node.js, TypeScript, etc. Linux Environment Proficiency: Strong working knowledge and practical experience with Linux operating systems. Software Development Lifecycle (SDLC) Acumen: A solid and practical understanding of the software development lifecycle, coupled with best practices for troubleshooting, debugging, and issue resolution. Exceptional Communication: Outstanding verbal and written communication skills, with the ability to clearly and concisely explain complex technical issues to non-technical clients. Client-Facing Experience: Demonstrated strong ability to interact effectively with clients, gather necessary information, and ensure a consistently high level of customer satisfaction. Proactive Problem-Solving: Quick-thinking, proactive, and analytical in resolving issues, with a focus on providing an excellent user experience. Team Player: Ability to collaborate seamlessly with development leads, engineering teams, and other stakeholders for effective escalation of complex issues and gathering additional technical support when required. Preferred Skills Relevant Support Experience: Previous experience in a technical support or customer-facing technical role. Cloud and Cybersecurity Tool Familiarity: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and experience with Cybersecurity tools such as Cortex XSOAR, SIEM, SOAR, and XDR platforms is a significant plus. Automation and Scripting Expertise: Proven experience with automating processes or writing scripts to enhance issue resolution efficiency. Work Environment This is a night shift position with available shifts including 5 PM to 2 AM, 1 AM - 10 AM, and 10 PM - 7 AM. You will be expected to work independently and efficiently during these hours. The position may require occasional weekend shifts based on project requirements. An additional night allowance will be provided.

Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. Role Description: As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. You will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. Key Responsibilities: Incident and Problem Management: Coordinate and manage the Major Incident Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. Experience Needed: AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills Education: Degree: Bachelor s or Master s degree in Computer Science or a related technical discipline, or equivalent experience. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Project Manager, Cyber Security, Computer Science, Technical Support, Technology, Security Apply now Find similar jobs: IT

Job Description Job Description Provide top-notch customer support for Cint platform users. Investigate and resolve customer issues in a professional and timely fashion. Create and review technical documentation. Understand client requirements and translate those needs into actionable tickets. Classify submitted bugs and issues by the severity of their impact. Debug API integrations. Coach clients on adopting key features to help them meet their goals. Qualifications Qualifications Bachelor s degree (Information Technology, Computer Science or related discipline preferred) 2+ Years of technical support experience (SaaS support experience a plus)

Location : Gurugram (On-site) We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies. Responsibilities Provide first-line support for desktop systems, including hardware, software, and peripheral devices. Maintain accurate records of support requests and resolutions using our ticketing system. Participate in IT projects and initiatives as required. Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Collaborate with other IT team members to address complex technical issues and implement solutions. Your profile As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment. Strong understanding of Windows and macOS operating systems, common software applications, and hardware components. Ability to diagnose and resolve technical issues quickly and effectively. Excellent verbal and written communication skills to interact with users and explain technical concepts clearly. Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction. Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions. Work effectively with other IT team members to address complex issues and implement solutions. Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Proven experience in a desktop support role or similar IT support position. Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques Strong communication skills and the ability to work effectively with diverse teams. We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job - we offer an opportunity to invest in your future!

Our Purpose Title and Summary Customer Technical Services Analyst I Overview: The Open Banking Client Support is seeking an individual who possesses tenacity and a keen eye for detail an individual unafraid of navigating complex challenges. Were in search of a dedicated learner, committed to continuous improvement, with a drive to propel our customer experience strategy forward through innovation and adept problem-solving. The ideal candidate demonstrates a passion for the customer journey, exhibits high motivation, maintains intellectual curiosity, and aspires to grow both personally and technically within the realm of technical support. Role: Provide comprehensive technical support for clients, encompassing integrations, troubleshooting, and API Services training within a 24/7 operational framework. Leverage expertise in scripting, XML, databases, task management, and web applications to devise improved approaches for resolving customer issues. Possess a deep understanding of platform and API features and capabilities, effectively communicating these to clients. Demonstrate agility in identifying potential solutions and providing practical guidance during technical troubleshooting and QA sessions with clients. Establish and nurture trusting relationships with customers, developers, engineers, and business partners. Champion the resolution of issues in alignment with SLAs and KPIs. Employ exceptional troubleshooting skills to collaboratively work with internal team members in issue resolution, thereby bolstering customer satisfaction. All About You: The ideal candidate for this position should: Possess prior experience in one or more customer-facing, service/support roles with a history of close interaction with customers. Exhibit comfort in independent troubleshooting and problem-solving. Demonstrate the ability to collaborate effectively with both internal and external stakeholders in issue resolution. Display strong written and verbal communication skills, including the capacity to convey information professionally in a highly technical environment. Be adept at assimilating technical concepts and skilled at presenting technical issues succinctly and clearly to a non-technical audience. Possess previous exposure to API structures, SaaS service implementations, databases like SQL, and other Web service technologies in SaaS Models (Desirable).

This position is responsible for day-to-day administration of NextGen AV, EDR DLP. Troubleshooting experience on various NextGen AV EDR products like MS Defender , CrowdStrike and SentinelOne. .Apply investigation techniques to document root cause and impact of security incidents. Hands-on implementation experience of DLP technology across large enterprises. Troubleshooting expertise on various DLP OEMs; Symantec, Forcepoint MacAfee. Monitor and respond to alerts generated from the DLP systems and other technologies. Collaborate with business groups to help them identify, classify, and secure high value data. Implementation of proactive measures to enhance accuracy and effectiveness of DLP tools. Provides 24x7 on-call support, which has roaster that is rotated. Utilizes existing tools and leverage innovative solutions to automate tasks with an emphasis on scalability and reliability. Provides technical support for activities that improve the security posture of client networks. Updates incident, request and change management records. Participate in problem management and RCA analysis.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary: This team provides 3rd line technical support for GTT s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties and Responsibilities: 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications: Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications: Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift: 24x7 shifts (5 Days working / 2 Days Off - Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Whats the roleAs an Account Manager, you will be part of a dynamic team, driving value and forging long-term relationships with key customers. This is a B2B sales role, centered on high-level customer consultation. Youll help shape the future of construction with Hiltis innovative solutions. You ride the iconic Hilti red car, equipped with our latest products, ready to solve customer problems and Make Construction Better. Who is HiltiAt Hilti, we are a passionate global team committed to making construction better. As a trusted partner in productivity, safety, and sustainability, we provide innovative solutions that shape the buildings, roads, and infrastructure essential to daily life. At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day. What does the role involveThe purpose of the role is to create value in the allocated accounts portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involves professional field sales and high level customer consultation in the defined territory within the target industry. The job holder needs to provide efficient solutions and technical support to customers and represent the Hilti brand in the market place. Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16 th amongst India s Best Workplaces and 17th Among Asia s Best Workplaces by Great Place to Work Institute . Watch these videos to know more: Celebrating 25 years of Hilti India in style - https://youtu.be/oR4WFxYDsKQ Hear what our employees have to say on Hilti Indias legacy | #25YearsOfHilti - https://youtu.be/8k8qg8JoUaw Hilti India A great place to work for Women - https://youtu.be/gq3uliJy3c0 What do we offerYour responsibilities will be great and, with them, we ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. We ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It s a great way to find the right match for your ambitions and achieve the exciting career you re after. We have a very thorough people review process which enables your career progression as soon as you re ready for the next challenge. What you need is: Ideally a Bachelor s degree in Engineering (Civil, Mechanical, Electrical) or related field. MBA/PGDM is a plus Strong communication and interpersonal skills. Problem-solving ability and a solution-selling mindset. Prior sales or business development experience. Drive for results and ability to work in a collaborative team environment. Learning agility and adaptability in a fast-paced commercial environment. Business planning skills to maximize productivity and customer-facing time. Why should you applyWe have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you ve never worked in construction, that s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.

Whats the roleAs an Account Manager, you will be part of a dynamic team, driving value and forging long-term relationships with key customers. This is a B2B sales role, cantered on high-level customer consultation. Youll help shape the future of construction with Hiltis innovative solutions. You ride the iconic Hilti red car, equipped with our latest products, ready to solve customer problems and Make Construction Better. Who is HiltiAt Hilti, we are a passionate global team committed to making construction better. As a trusted partner in productivity, safety, and sustainability, we provide innovative solutions that shape the buildings, roads, and infrastructure essential to daily life. At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day. What does the role involveThe purpose of the role is to create value in the allocated accounts portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involves professional field sales and high level customer consultation in the defined territory within the target industry. The job holder needs to provide efficient solutions and technical support to customers and represent the Hilti brand in the market place. Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16 th amongst India s Best Workplaces and 17th Among Asia s Best Workplaces by Great Place to Work Institute . Watch these videos to know more: Celebrating 25 years of Hilti India in style - https://youtu.be/oR4WFxYDsKQ Hear what our employees have to say on Hilti Indias legacy | #25YearsOfHilti - https://youtu.be/8k8qg8JoUaw Hilti India A great place to work for Women - https://youtu.be/gq3uliJy3c0 What do we offerYour responsibilities will be great and, with them, we ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. We ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It s a great way to find the right match for your ambitions and achieve the exciting career you re after. We have a very thorough people review process which enables your career progression as soon as you re ready for the next challenge. What you need is: Ideally a Bachelor s degree in Engineering (Civil, Mechanical, Electrical) or related field. MBA/PGDM is a plus Strong communication and interpersonal skills. Problem-solving ability and a solution-selling mindset. Prior sales or business development experience. Drive for results and ability to work in a collaborative team environment. Learning agility and adaptability in a fast-paced commercial environment. Business planning skills to maximize productivity and customer-facing time. Why should you applyWe have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you ve never worked in construction, that s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.

Job Description: Responsibilities for Support Specialist II Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner Provide training and consultation Develop knowledge in other domain areas Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) Effectively communicate (verbal, listening, and written) with team, leadership, and customers Create a positive team environment with motivation and energy Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility Resolve moderate to high complexity/priority requests with consistent quality Qualifications of Support Specialist II Bachelors degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree 2 years of related experience Knowledge, Skills, and Abilities of Support Specialist II Ability to ask probing questions based on effective listening Is on time and prepared for meetings; can make advanced arrangements when they are not available Is able to own and deliver on commitments Location: -Vadodara, Gujarat-Work from Office only. Timings: - US/Night Shift Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.