Your main task will be to manage the project and steer the project team in order to deliver project in time, within the budget and according to the Customer Specification. The main responsibilities for the Project engineer are Collect and interpret information and translate this information into design specification for project team Play an active and coordinating role for various project teams / cross functional teams Manage various projects at a given time while ensuring that project delivery happens on time in full Completely responsible for project planning. Close coordination with the Project Leader on all projects related to the division and with Service Delivery Heads for competence. Provide technical support to the project team To succeed, you will need We have vacancies for Electrical/Instrumentation engineer: BE / B Tech / M Tech in Electrical Engineering / Instrumentation engineering / Electronics and Telecommunications with 3 to 8 years of designing experience in project execution in an engineering or product organisation. Designing and estimation of power, control and instrumentation systems for Engine/ Motor driven compressors Switchgear & Instruments sizing and selection Panel layout design Wire Harness design Cable selection Thorough knowledge of Electrical & Instrumentation Engineering documents Knowledge of Hazardous area applications. Knowledge of Panel design standards EPLAN Electric P8 (Schematics and ProPanel, Cogineer experience would be an advantage) Having good knowledge of the MS office suite, ERP Softwares Other traits: Should be very good at technical knowledge in Electrical / Instrumentation field. A good self initiator with profound knowledge of preperataion of engineering drawings and documents. Should be able to prepare all the drawings and documents on his / her own. At times, should be able to multitask and be able to get the work done from other team members. Very good proficiency in softwares skills is a must; Will have to work in shifts. Good communication skills. Should be ready to travel on assignments to various places in world for 2 3 weeks upto 1 2 years deputation ( depending on project requirements.) In return, we offer you An opportunity to work in a Global scenario, exposure to projects from different locations of the world. Exhibit distinguishing Knowledge, communication skills and you would be a significant part of competence development We promote innovation a lot your ideas aligned to cost saving/efficiency improvement in business, would get a platform to explore and give an outcome. City Pune Last Day to Apply 06/07/2025

Overview of Role We are seeking a highly skilled and collaborative Apigee Engineer with a strong focus on providing application development support. In this role, you will be a key enabler for our development teams, ensuring seamless integration with our API ecosystem built on Apigee. You will be responsible for the full API lifecycle management, while also acting as a technical liaison, providing guidance, troubleshooting assistance, and best practices to application developers consuming our APIs. Responsibilities Design, develop, and maintain API proxies, shared flows, and API products using Apigee Edge, Apigee Hybrid, or Apigee X. Implement and configure API policies for security (e.g., OAuth 2.0, JWT, API Key), traffic management (rate limiting, quotas), mediation, and transformation. Act as a primary point of contact for application developers for API-related queries, integration issues, and technical guidance. Provide support in consuming APIs, including assisting with API key generation, understanding authentication flows, and interpreting API documentation. Implement CI/CD pipelines for automated deployment of Apigee configurations, ensuring a smooth and reliable process for both API and application development. Support and enhance existing API proxies and integrations, prioritizing fixes and enhancements based on application team needs. Create and maintain comprehensive and developer-friendly documentation for API designs, specifications (e.g., OpenAPI/Swagger), usage examples, and troubleshooting guides. Actively participate in code reviews for both Apigee configurations and application-level API integrations. Work closely with cross-functional teams including application developers, solution architects, quality assurance, and operations teams. Qualifications: 3-8+ years of experience in API Management, with significant hands-on experience in Apigee (Edge, Hybrid, or X). Proven experience in designing, developing, and deploying API proxies and policies on Apigee. Should have an understanding of GCP infra and monitoring. Experience providing direct technical support and guidance to application developers. Experience Apigee API monitoring and API Analytics for troubleshooting Experience in app support to manage access related issues (portal/Apis), compatibility issues between application versions/proxy configurations Hands-on experience with CI/CD tools (e.g., Jenkins, Git, Maven, Terraform, Azure DevOps, GitLab CI) for Apigee and general software development. Proficiency in one or more general-purpose programming languages commonly used in application development (e.g., Java, Python, Node.js, C#). This is crucial for understanding developer challenges. Strong understanding of RESTful API principles, SOAP, GraphQL, and microservices architecture. Expertise in API security concepts (OAuth 2.0, JWT, mTLS, API Key management) and how they apply to application integration. Familiarity with containerization technologies (Docker, Kubernetes) and serverless computing. Ability to configure and solve access related issues (portal/Apis), compatibility issues between application versions/proxy configurations] Experience with configuring ,monitoring and logging tools (e.g., APIGEE Analytics, APIGEE API monitoring along with Dynatrace or equivalent tool. Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting. Experience with public cloud platforms (e.g., Google Cloud Platform) .Should have a solid understanding of GCP networking. Ability to differentiate between what is an apigee issue vs GCP networking/service callout to another component Bachelors or Masters degree in Computer Science, Software Engineering, or a related field. Should be ready and available to work in shifts Ability to work independently and as part of a collaborative team, fostering strong relationships with application development teams.

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role Principal Accountabilities Lead and manage the VTBA Microsoft Apps team (Nextgen365) Responsible for the design and operation of the communication environment based on Microsoft Teams Stays in contact with the Atlas Copco teams and the Atlas Copco support partners to ensure that VTBA needs are taken into account Be internal VTBA key account for Microsoft 365 Ensure application systems are available for use according to the conditions of Service Level Agreements (SLAs) Enforce the VT BA IM Policy Ensure that defined operational processes are adhered to and reporting evidence is maintained to support annual audit compliance obligations as necessary General activities Define invests and support the budgeting process. Implement proper monitoring of service desk processes. Coordinate third party support if needed. Align IT activities with the GroupIT for Microsoft 365 Force the creation of proper standard operation procedures (SOP). Day to day second level operation of Microsoft 365 for VTBA Plan the introduction and roll out of new Microsoft 365 features Operare together with the team Sharpoint Online, Exchange Online and MS Teams for VTBA Especially for Sharepoint online maintain existing Sharepoint sites and sub sites, lists, libraries, content including the classification of documents Support or perform Sharepoint on premise migrations to Sharepoint online Ensure that MFA and Microsoft Intune are applied to all users VTBA and follow up on user issues and technical issues Execute, manage and lead Microsoft 365 migrations as part of the acquisition process Responding to and solving complex technical problems escalated from the global IM ServiceDesk Support the customization of Microsoft 365 Control quality of the Microsoft 365 partners and built a proper reporting for it Control quality of the Microsoft 365 servivces for VTBA and built a proper reporting for it Control and track VTBA used storage for SharePoint Online Support VTBA in Microsoft 365 topics and act with the team as consultants Build a bridge to VTBA and define a modern 365 champion network Build Microsoft 365 roadmap for VTBA and align with the Business Do surveys and interviewas with VTBA for Microsoft 365 services to understand our gaps and must win battles Support the process to prepare Microsoft 365 trainings for VTBA Create power shell scripts to solve complex Microsoft 365 changes Ensure secure operation of Microsoft 365 Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilization reports, sites and system usage, growth reports and manage site collection and quota settings Support the implementation of end to end monitoring to measure end user performance and report on the results Establish service level agreements between IT group and VTBA IT Coordinate and control third party support as required Support roll out of new Microsoft 365 features Attend calls with the business to collect Microsoft 365 requirements Define technical requirements for Microsoft 365 operation and ensure that the technical operation teams VTBA ensure that the technical requirements are taken into account while designing the environment Ensure IT infrastructure is used in the most efficient manner through planning and controlling service solution capacity to satisfy user demand within performance levels defined in SLAs Travel to other VT BAs offices both locally and overseas to provide technical support, installation services or general proactive maintenance/research tasks as required. Quality Punctuality Participation at weekly review Regular participation at the GroupIT 365 councils Support the continuous improvement process of the IT and document the defined KPIs. Improve the environment developing own ideas to optimize and quality and support processes. Maintain complete technical documentation. Document periodic disaster decovery measures Microsoft 365 KPI reporting Microsoft 365 partner reporting based on SLAs IT Projects Plan and perform IT projects as part of project teams for VTBA and support GroupIT Microsoft 365 streams Attend weekly project reviews IT Security Ensure security best practices and standards are adhered to within the VT BA IT environment. Ensure that users and colleagues are following the agreed User Policy . Support the definition and implementation of security policies for Microsoft 365 Inform the IT security officer and Head of IT about security breaches. Maintains consistent interfaces with End users VTBA VT BA Infrastructure IT VT BA Security team VT BA project teams VT BA Global IM Service Desk. VT BA 365 Champions GroupIT Microsoft 365 Product owners Local Business Management. External service providers Hardware and Software vendors. To succeed, you will need More than 5 years of detailed experience in managing Microsofot 365 Detailed know how in Microsoft Windows, Exchange Online, SharePoint and Microsoft Teams, Dynamics 365 Experienced with current Office 365 versions Leadership and Management Skills Pronounced service mentality and initial experience in project management Being able to capture complex structures and converting them into functioning SAP processes Process knowledge to analyze and solve problems Take full accountability for actions taken and decisions made Experience to work as part of a global team. Excellent communication skills - written and verbal (English) Great Team worker Strong IT operation background Several years of experience in management of people and teams Good time management and self-organization Listening and relationship buildings skills In return, we offer you We offer you a modern and flexible work in a company that manufactures state-of-the-art and innovative vacuum products and systems. You will be part of a young and international team and will have the opportunity to support the latest technologies. This guarantees training and enables you to develop further. We work in flat structures and all IT colleagues are in direct contact with the internal customers to understand their technical needs and support them in technology. Thus, in addition to the technical network knowledge, you will also gain a deep insight into the internal processes and projects of our company. Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Manager - R&D Position: Manager - R&D (preferably from refrigeration segment) Location: Umbergaon, Valsad, Gujarat Qualification: BE Mechanical/Electrical, Post Graduation if any. Experience:: 8+ years of experience in Refrigeration Research Development (R&D) Roles & Responsibility Responsible for new product development, refrigeration design etc. Responsible for NPD & New Model launching process. Involvement & Responsible for Re-design or upgradation as per customer requirements in existing products. Involvement & Responsible for new product development, review & give feedback on Product, Quality, Service & Customer point of view. Responsible for New Vendor development involves a cost reduction process. Responsible for alternative sources of parts as well as vendors. New product BOM preparation & cost study data shared with management. Inhouse lab testing as per customer requirement. Communication with suppliers for rejection of critical materials. Conduct Visit investigates issue at supplier end. Communicating with respective departments if any design changes are required during the R & D stage. Provide technical support to plant as well as the service team of Key clients and internal team. Involvement in Simulation testing during product development as well as ongoing changes. Root cause analysis for field returned machine taken by correction & taken corrective action based on Risks and opportunities. Involvement in the UL certification process find-out new sources & Vender based on our requirements. Ensure smooth operation at assembly lines & follow the procedure/specification. Reduce rejection, Increase FTR by train/guide the people. Minimize the defect, occur due to poor workmanship, component failure etc. Involvement in SPM projects give support for vendor developments & part developments process.

Manager Sales (General Lab Instruments) - Inkarp Instruments Pvt Ltd Available positions in: Job Summary: We are seeking an experienced and dynamic Manager Sales to lead and drive sales of General Laboratory Instruments in the Kolkata region. The role involves managing key customer accounts, developing business strategies, achieving sales targets, and providing product guidance and support to customers across various industries and research institutions. Key Responsibilities: 1. Sales Strategy & Target Achievement: Develop and implement strategic sales plans to achieve monthly and annual sales targets for Being General Lab Instruments. Identify and develop business opportunities across industries such as pharmaceuticals, academic research, food testing, and industrial laboratories. Build and maintain long-term relationships with key clients to ensure customer satisfaction and repeat business. 2. Lead Generation & Business Development: Generate leads through market visits, networking, cold calls, and participation in industry events. Meet potential customers to understand their needs and recommend suitable lab equipment solutions. Follow up on customer inquiries and ensure timely deal closure. 3. Market Development & Coverage: Regularly visit customer sites to enhance market presence and expand the customer base. Identify new sales opportunities and develop strategies to increase product reach and brand visibility. 4.Product Knowledge & Customer Support: Develop a strong understanding of Being General Lab Instruments, including their features, applications, and benefits. Present technical solutions to both technical and non-technical audiences effectively. Work closely with technical support teams to provide product demonstrations, training, and after-sales support. 5. Sales Reporting & Performance Analysis: Maintain accurate records of customer interactions, sales activities, and opportunities using CRM tools. Submit detailed daily, weekly, and monthly sales reports, including performance metrics and market feedback. Analyze sales data to identify trends and improve sales strategies. Qualifications & Skills: Bachelor s degree in Science or Engineering (preferred fields: Life Sciences, Chemistry, or Biotechnology). Minimum 5+ years of experience in B2B sales, preferably in laboratory instruments, scientific equipment, or related industries. Skills: Strong leadership and team management skills with the ability to inspire and motivate others. Excellent communication and interpersonal skills with a customer-first mindset. Target-oriented with proven sales planning, negotiation, and closing abilities. Technical aptitude to understand and explain lab instruments and their applications. Willingness to travel extensively within the assigned region for client visits, business development, and industry networking. Join a well-established and respected company in the scientific instruments industry. Work with state-of-the-art Being General Lab Instruments and solutions. Competitive compensation, including performance-based incentives, and excellent career growth opportunities.

Sales/Senior Sales Executive Laboratory Instruments- Inkarp Instruments Pvt Ltd Sales/Senior Sales Executive Laboratory Instruments Sales/Senior Sales Executive Laboratory Instruments Sales/Senior Sales Executive Laboratory Instruments Company Overview: Inkarp Instruments Pvt. Ltd. is a trusted name in the scientific and analytical instruments industry in India. As an authorized distributor of leading international brands such as Heidolph, Radleys, Rotzmeier, and Polyscience, we deliver innovative laboratory solutions to research institutes, universities, pharmaceuticals, and industrial laboratories across the country. Position Summary: We are looking for an energetic and target-driven Sales/Sr. Sales Executive to promote and sell general laboratory instruments in Pune and the surrounding region. The role demands strong technical understanding, proactive customer engagement, and a keen eye for market expansion. Job Location: Available positions in: Pune Key Responsibilities: 1. Achieve Sales Targets: Drive sales of general laboratory instruments including Heidolph stirrers & evaporators, Radleys synthesis equipment, Rotzmeier lab devices, and Polyscience chillers. Meet or exceed monthly and annual revenue goals. Develop account-specific sales strategies. 2. Business Development: Identify and pursue new opportunities across academic, pharmaceutical, chemical, and R&D sectors. Conduct client meetings, technical discussions, and solution-based selling. 3. Territory Management: Cover the Pune region with regular client visits, demos, and follow-ups. Maintain strong relationships with existing customers while expanding the client base. 4. Product Knowledge & Technical Support: Gain in-depth product knowledge across Heidolph, Radleys, Rotzmeier, and Polyscience product lines. Provide accurate product presentations and assist in demonstrations and technical discussions. 5 . Reporting & Coordination: Document all client interactions, sales pipelines, and forecast reports. Collaborate with internal support and service teams to ensure seamless customer experience. Qualifications & Skills: Education: Bachelor s degree in Science, Engineering, or related field (preferably Life Sciences, Chemistry, Biotechnology). Experience: Minimum 2+ years in B2B sales of laboratory or scientific equipment. Prior experience with similar product lines or scientific solutions preferred. Skills: Strong technical aptitude and solution-oriented mindset. Excellent verbal and written communication skills. Ability to handle long sales cycles and technical discussions. Self-motivated, proactive, and able to work independently. Travel: Willingness to travel extensively within Pune and adjacent regions. Why Join Us? Work with globally reputed brands and advanced lab solutions. Opportunity for personal and professional growth in a fast-paced environment. Attractive compensation structure with fixed salary + performance-based incentives. Be part of a company with a long-standing reputation in the scientific community.

Inkarp Instruments Pvt. Ltd. is a leading distributor of scientific and analytical instruments in India. We offer advanced Glove Box Systems designed for controlled atmosphere applications, serving industries such as pharmaceuticals, biotechnology, materials research, and academic institutions. Learn more about us at Job Location: Hyderabad, Chennai Job Summary: We are seeking a highly motivated and experienced Sales/Senior Sales Executive to drive sales of Glove Box Systems in the Hyderabad and Chennai regions. This role involves identifying and engaging prospective clients, achieving sales targets, and providing technical product support across various industries and research institutions. Key Responsibilities: 1. Sales Target Achievement: Achieve monthly and annual sales targets for Glove Box Systems. Identify business opportunities across key sectors such as pharmaceuticals, biotechnology, materials science, and academic research. Develop and execute tailored sales strategies to meet customer requirements and business goals. 2. Lead Generation & Customer Interaction: Generate leads through field visits, networking, and industry events. Engage with potential customers to understand their technical requirements and recommend appropriate glove box solutions. Conduct product presentations, demonstrations, and follow-ups to ensure successful sales closure. 3. Market Coverage: Conduct regular visits to customer locations to strengthen market presence. Expand the customer base by identifying new business opportunities in the region. 4.4. Product Knowledge & Support: Gain comprehensive knowledge of Glove Box Systems, including their features, applications, and benefits. Effectively communicate technical information to both technical and non-technical stakeholders. Collaborate with technical support teams to provide product demonstrations, installations, and after-sales support. 5. Reporting: Maintain accurate records of customer interactions, sales activities, and sales opportunities. Submit daily, weekly, and monthly sales reports, along with market feedback and insights. Qualifications & Skills: Education: Bachelor s degree in Science or Engineering (preferred fields: Life Sciences, Chemistry, or Biotechnology). Experience: Minimum 5+ years of experience in B2B sales, preferably in scientific instruments, laboratory solutions, or controlled atmosphere systems (experience with glove boxes is a plus). Skills: Strong communication and interpersonal skills with the ability to present technical solutions effectively. Target-oriented with proven negotiation and sales-closing abilities. Technical aptitude to understand and explain glove box systems and related equipment. Travel: Must be willing to travel extensively within the assigned region for customer visits, business development, and industry networking. Why Join Us? Be a part of a well-established and reputable company in the scientific instruments industry. Work with advanced Glove Box Systems designed for controlled atmosphere applications. Competitive compensation, including performance-based incentives, and excellent opportunities for career advancement. Compensation: Fixed salary + performance-based incentives.

is a leading provider of high-quality laboratory instruments and solutions. We cater to a wide range of industries, including pharmaceuticals, biotechnology, academic research, and industrial laboratories. Our innovative products support precision and efficiency in laboratory workflows, making us a trusted partner in scientific advancement. Sales/Senior Sales Executive General Laboratory Instruments Sales/Senior Sales Executive Sales/Senior Sales Executive Sales/Senior Sales Executive Company Overview: DLAB is a leading provider of high-quality laboratory instruments and solutions. We cater to a wide range of industries, including pharmaceuticals, biotechnology, academic research, and industrial laboratories. Our innovative products support precision and efficiency in laboratory workflows, making us a trusted partner in scientific advancement. Job Location: Bengaluru, Ahmedabad, Delhi Job Summary: We are seeking a highly motivated and experienced Sales/Senior Sales Executive to promote and drive the sales of General Laboratory Instruments in the Bengaluru, Ahmedabad, and Delhi regions. The ideal candidate will have a strong sales background in scientific or analytical equipment, with the ability to manage key accounts, achieve targets, and deliver exceptional customer service. Key Responsibilities: 1. Sales Strategy & Target Achievement: Develop and execute sales strategies to meet monthly and annual sales targets for DLAB General Laboratory Instruments. Identify and pursue business opportunities across sectors such as pharmaceuticals, biotechnology, academic research, food testing, and industrial laboratories. Build and maintain strong relationships with key clients to ensure customer satisfaction and long-term partnerships. 2. Lead Generation & Business Development: Generate leads through field visits, cold calls, networking, and participation in trade shows and industry events. Engage with potential customers to understand their requirements and recommend suitable lab instrument solutions. Provide timely follow-ups on inquiries and ensure successful closure of sales deals. 3.Market Development: Expand market presence by identifying new sales opportunities and customer segments. Conduct regular customer visits to promote products and increase brand visibility. 4. Product Knowledge & Customer Support: Acquire and maintain in-depth knowledge of DLAB General Laboratory Instruments, including their features, benefits, and applications. Deliver product presentations and demonstrations to potential customers. Collaborate with the technical support team to provide pre-sales and post-sales assistance. 5. Sales Reporting & Performance Analysis: Maintain accurate records of sales activities, customer interactions, and opportunities using CRM tools. Submit detailed reports on sales performance, customer feedback, and competitor activities to the management team. Analyze sales data to identify trends and optimize strategies for business growth. Qualifications & Skills: Education: Bachelor s degree in Science or Engineering (preferred fields: Life Sciences, Chemistry, or Biotechnology). Experience: Minimum 5+ years of experience in B2B sales, preferably in laboratory instruments, analytical solutions, or scientific equipment. Skills: Strong communication and interpersonal skills with the ability to build rapport with clients. Proven ability to meet and exceed sales targets. Technical aptitude to understand and explain laboratory instruments and applications. Strong organizational and time-management skills to handle multiple client engagements. Travel: Willingness to travel extensively within the assigned region for customer visits, business development, and networking. Why Join Us? Be a part of a well-established and growing organization in the scientific instruments industry. Work with cutting-edge DLAB General Laboratory Instruments designed for precision and performance. Competitive compensation package, including performance-based incentives, with excellent opportunities for career growth. Compensation: Fixed salary + performance-based incentives.

Technical Sales Specialist / Product Specialist Laboratory Automation & Solutions Technical Sales Specialist / Product Specialist Laboratory Automation & Solutions - Inkarp Instruments Pvt Ltd Technical Sales Specialist / Product Specialist Laboratory Automation & Solutions Technical Sales Specialist / Product Specialist Laboratory Automation & Solutions Technical Sales Specialist / Product Specialist Laboratory Automation & Solutions Available positions in: Job Summary: We are seeking a motivated and knowledgeable Technical Sales Specialist / Product Specialist to drive sales for Chemspeed s automated laboratory systems and solutions. This role requires a technically adept individual with a strong sales mindset. You will be responsible for identifying and developing new opportunities, building strong customer relationships, and achieving sales targets in Hyderabad and neighboring regions. Key Responsibilities: 1. Sales & Business Development: Identify and generate leads for Chemspeed products such as CRYSTAL, FLEX, SWING/SWING XL, and FLEXSHUTTLE. Engage with key customer segments, including academic institutions, research laboratories, pharmaceutical companies, and industrial R&D units. Develop and execute sales strategies to drive product adoption and meet revenue goals. 2. Customer Engagement: Build long-term relationships with key stakeholders, including scientists, lab managers, and procurement teams. Deliver technical product demonstrations and presentations to showcase the value of automation in laboratory workflows. Address customer inquiries and provide both pre-sales and post-sales support to ensure customer satisfaction. 3. Market Analysis & Reporting: Analyze market trends, customer needs, and competitor activities to stay ahead in the market. Provide regular sales reports, including sales activity updates, forecasts, and customer feedback, to the management team. Collaborate with the marketing team to plan and execute product promotions and events. Coordinate with technical support and application scientists to ensure smooth product implementation and customer success. Qualifications & Skills: Bachelor s degree in Chemistry, Chemical Engineering, Biotechnology, or related fields (Master s degree preferred). Knowledge of laboratory workflows, R&D processes, and lab automation technologies is highly desirable. 5+ years of experience in technical sales, laboratory automation, or a related field. Proven experience in handling high-value equipment or scientific instruments in pharmaceutical, academic, or industrial R&D settings. Experience in B2B sales and managing large accounts is an advantage. Skills: Strong understanding of laboratory equipment and processes. Excellent communication and interpersonal skills to connect effectively with scientists and decision-makers. Ability to explain technical concepts in simple terms to non-technical audiences. Self-starter with a result-driven approach and the ability to work independently. Strong organizational and time-management skills. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and CRM software. Willingness to travel extensively within the assigned region for client visits, business development, and industry networking. Work with innovative laboratory automation technologies. Exposure to high-value customers in R&D and pharmaceutical sectors. A collaborative work environment with excellent growth opportunities.

Product Manager Sales (Water Purification Systems) - Inkarp Instruments Pvt Ltd Job Summary: We are seeking an experienced and results-driven Product Manager Sales to lead and drive the sales of Sartorius Water Purification Systems in the Bengaluru region. The ideal candidate will possess strong technical expertise and a proven sales background in scientific equipment, with the ability to manage key accounts, achieve sales targets, and deliver exceptional product support and customer service. Key Responsibilities: 1. Product Sales Strategy & Target Achievement: Develop and execute sales strategies to meet monthly and annual sales targets for Sartorius Water Purification Systems. Identify and develop new business opportunities across industries such as pharmaceuticals, biotechnology, food testing, and research institutions. Establish and maintain long-term relationships with key clients to drive customer satisfaction and repeat business. 2. Product Development & Positioning: Manage product positioning by understanding market needs, competitive landscape, and customer challenges. Collaborate with the marketing team to create strategies for product promotion, branding, and lead generation activities. 3. Business Development & Lead Generation: Generate leads through field visits, networking, and participation in trade shows and industry events. Engage with prospective clients to understand their requirements and propose tailored water purification solutions. Conduct product demonstrations and technical presentations to effectively showcase product value and capabilities. 4. Market Development: Expand market coverage by identifying new customer segments and sales opportunities. Monitor and analyze market trends, competitor activities, and customer needs to provide insights for product enhancements and sales strategies. 5. Product Knowledge & Customer Support: Acquire and maintain a deep understanding of Sartorius Water Purification Systems, including features, benefits, and applications. Provide pre-sales and post-sales support, including technical guidance, troubleshooting, and training for customers. Work closely with the technical support team to ensure smooth product implementation and customer success. 6. Sales Reporting & Performance Analysis: Maintain accurate records of sales activities, customer interactions, and opportunities through CRM tools. Submit detailed sales reports on performance, market feedback, and forecasts to the management team. Analyze sales data to identify trends, optimize sales strategies, and improve overall performance. Qualifications & Skills: Bachelor s degree in Science or Engineering (preferred fields: Life Sciences, Chemistry, or Biotechnology). Minimum 5+ years of experience in B2B sales, preferably in water purification systems, laboratory equipment, or scientific instruments. Skills: Strong leadership and communication skills with the ability to influence and negotiate effectively. Proven track record of achieving and exceeding sales targets. In-depth technical knowledge of water purification systems or laboratory solutions is highly desirable. Excellent organizational and problem-solving skills to develop and execute effective sales strategies. Willingness to travel extensively within the assigned region for customer visits, business development, and networking opportunities. Be part of a leading and well-established organization in the scientific instruments industry. Work with state-of-the-art Sartorius Water Purification Systems designed for precision applications. Competitive compensation package, including performance-based incentives, and excellent opportunities for career growth.

About Radin Health Radin Health is a leading Healthcare SaaS company transforming the radiology landscape through innovative, AI-powered solutions. Our platform empowers imaging centers and teleradiology practices with integrated Radiology Information Systems (RIS), PACS, Voice Recognition (Dictation AI), Patient Engagement tools, and Revenue Cycle Management workflows. We are passionate about improving the speed, accuracy, and intelligence of diagnostic imaging operations. Join us in reshaping the future of healthcare technology. Position Summary We are seeking a dynamic and experienced Director of Customer Support to lead our customer-facing support team. This role is critical in ensuring a world-class service experience for our clients, who include radiology groups, imaging centers, and healthcare providers. You will oversee all aspects of our call center and support operations, ensuring timely resolution of technical and user issues, driving proactive support initiatives, and leading a team focused on continuous improvement, customer satisfaction, and operational excellence. Key Responsibilities Leadership & Strategy Define and execute the customer support vision aligned with company growth and product evolution. Build, mentor, and lead a high-performance team of support agents, leads, and managers. Champion a culture of accountability, empathy, and continuous learning. Establish, track, and improve key performance indicators (KPIs), including First Response Time, Time to Resolution, and Customer Satisfaction Score (CSAT). Customer Success & Engagement Serve as the final point of escalation for complex or high-impact client issues. Build trusted relationships with key B2B clients in the radiology sector. Partner with account management, onboarding, and sales to ensure client retention and satisfaction. Collect and synthesize customer feedback to inform product development and training needs. Operations & Technology Manage and optimize ticketing workflows, knowledge base content, self-service tools, and AI/chatbot implementations. Oversee the use and configuration of tools such as Jira Service Management, Intercom, Zendesk, or Freshdesk. Design and enforce escalation protocols, incident management plans, and SLA compliance. Implement automation strategies and process improvements to reduce support burden and improve responsiveness. Cross-Functional Collaboration Work closely with engineering, QA, and product teams to resolve bugs, guide prioritization, and represent the voice of the customer. Align with compliance and security officers to maintain HIPAA, SOC2, and data privacy adherence across all client interactions. Data-Driven Management Monitor and report on support center performance, client trends, and root-cause analysis of recurring issues. Present regular support insights and recommendations to the executive team. Use dashboards and analytics to proactively identify at-risk accounts and training gaps. Required Skills & Experience 8+ years in customer support or client services roles, with at least 3 years in a leadership capacity (preferably in SaaS or healthcare IT). Deep understanding of the radiology ecosystem, including PACS, RIS, HL7/FHIR workflows, and B2B healthcare partnerships. Proven success in managing a support center or technical support team in a SaaS environment. Strong command of cloud infrastructure (AWS/Azure/GCP), networking basics, database systems, and API integrations. Experience with ITIL practices, support operations frameworks, and automation tools. Outstanding communication, conflict resolution, and stakeholder management skills. Preferred Qualifications Bachelor s or Master s in Computer Science, Healthcare Informatics, Business, or related field. Experience supporting radiology groups, imaging centers, or teleradiology practices. Familiarity with HIPAA, SOC2, and data governance policies. Background in implementing or overseeing AI-enhanced customer support platforms. What Sets You Apart You ve built or scaled a support operation from the ground up or through high-growth stages. You speak both tech and customer fluently and know how to translate between them. You care deeply about quality, accountability, and customer empathy and it shows in how your teams serve and lead. Why Join Radin Health? Be part of a mission-driven company that s improving lives through smarter radiology. Collaborate with innovative, passionate, and driven professionals across healthcare and tech. Lead transformative change in a company that values transparency, agility, and excellence.

Job Description: digiALERT is seeking a highly skilled and motivated Security Consultant to join our team. The Security Consultant will be responsible for providing expert advice and guidance to clients on a wide range of security matters, including risk assessments, security strategies, and compliance with industry standards and regulations. Key Responsibilities: Conducting security assessments and risk analyses to identify vulnerabilities and threats to client systems and networks. Developing and implementing security strategies and policies to protect client assets and information. Advising clients on compliance with industry standards and regulations, such as HIPAA, PCI-DSS, and SOX. Providing expert guidance on incident response and crisis management. Staying current with the latest security trends and technologies to ensure the best possible service to clients. Qualifications: Minimum of 5 years of experience in the field of information security. Strong understanding of security frameworks, such as NIST, ISO 27001/2, COBIT, and ITIL. Experience with network and application security, including vulnerability management, firewalls, and intrusion detection/prevention systems. Strong analytical and problem-solving skills. Excellent communication and presentation skills. Bachelors degree in Computer Science, Information Technology, or a related field. Industry certifications, such as CISSP, CISM, and CRISC, are a plus. digiALERT values diversity and is an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement. If you are a security professional looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. ... 2023-01-12 - 2025-12-31 Associate Security Consultant Job Title: Associate Security Consultant Company: digiALERT Location: Kolathur, Chennai digiALERT is seeking a highly motivated and experienced Associate Security Consultant to join our team in Chennai. The successful candidate will have experience in performing vulnerability assessments and penetration testing using tools such as Burp Suite, Nessus, Nmap, and Acunetix. Key Responsibilities: Conduct vulnerability assessments and penetration testing on client networks and systems Identify and document security vulnerabilities and weaknesses Provide recommendations for remediation and risk mitigation Keep current with new tools, techniques, and threats in the industry Communicate effectively with clients and team members Qualifications: 2+ years of experience in vulnerability assessments and penetration testing Strong knowledge of security best practices and industry standards Experience with tools such as Burp Suite, Nessus, Nmap, and Acunetix Strong communication and report-writing skills Bachelors degree in Computer Science or related field

Customer Technical Services Analyst I Overview: The Open Banking Client Support is seeking an individual who possesses tenacity and a keen eye for detail an individual unafraid of navigating complex challenges. Were in search of a dedicated learner, committed to continuous improvement, with a drive to propel our customer experience strategy forward through innovation and adept problem-solving. The ideal candidate demonstrates a passion for the customer journey, exhibits high motivation, maintains intellectual curiosity, and aspires to grow both personally and technically within the realm of technical support. Role: Provide comprehensive technical support for clients, encompassing integrations, troubleshooting, and API Services training within a 24/7 operational framework. Leverage expertise in scripting, XML, databases, task management, and web applications to devise improved approaches for resolving customer issues. Possess a deep understanding of platform and API features and capabilities, effectively communicating these to clients. Demonstrate agility in identifying potential solutions and providing practical guidance during technical troubleshooting and Q&A sessions with clients. Establish and nurture trusting relationships with customers, developers, engineers, and business partners. Champion the resolution of issues in alignment with SLAs and KPIs. Employ exceptional troubleshooting skills to collaboratively work with internal team members in issue resolution, thereby bolstering customer satisfaction. All About You: The ideal candidate for this position should: Possess prior experience in one or more customer-facing, service/support roles with a history of close interaction with customers. Exhibit comfort in independent troubleshooting and problem-solving. Demonstrate the ability to collaborate effectively with both internal and external stakeholders in issue resolution. Display strong written and verbal communication skills, including the capacity to convey information professionally in a highly technical environment. Be adept at assimilating technical concepts and skilled at presenting technical issues succinctly and clearly to a non-technical audience. Possess previous exposure to API structures, SaaS service implementations, databases like SQL, and other Web service technologies in SaaS Models (Desirable).

SITA Standard Service desk is high visibility desk and Engineer Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to SITA customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA) Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as requested by your manager Qualifications: - Graduation Degree from a recognized university - CCNA/CCNP & ITILV3 preferred Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles - Network troubleshooting skills preferred - Basic understanding on LAN and WAN devices and cloud services & connectivity preferred Global Delivery & Operations

Lead Software Quality Engineer Job Description In addition to our traditional payments portfolio, Mastercard is aggressively expanding into new payment flow and leveraging the digital and connected world of people and economies to deliver faster, reliable and more efficient propositions to make payments - send or receive money. The Cross Border program is part of the wider Disbursement & Remittances business that we are looking to expand at a compounded rate of 50% per year for the next 5 years. We are building solutions to enable payments in an any-to-any format - anyone, anywhere can send or receive money using any channel - money exchanges, banks, digital wallets, cards or fintech apps - providing a seamless and unified experience for both individuals and business to move money. ? We are the global technology company behind the world s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless . We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Lead Software Quality Engineer As a Lead Software Quality Engineer, you will have the chance to tap into your expertise and knowledge to champion quality by crafting and deploying testing at scale. This role requires a deep understanding of software quality principles, quality assurance methods, and the ability to collaborate with cross-functional teams to identify and resolve issues. Someone in this role is expected to implement proactive software quality strategies which are both scalable and maintainable. Responsibilities: Participate in requirements discussion, test planning, test data creation and execution of testing Plan in adherence with MasterCard standards, processes and best practices. Work with project teams to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems and independently perform assigned tasks. Design and develop test automation frameworks to validate system to system interfaces and complete software solutions (for Database/ETL, API and UI tests) Interact with business and development stakeholders to define test plans and schedules Translate complex system requirements into test requirements and testing methods Identify and implement complex automation efforts, including refactoring of automation code where needed Develop test scripts and perform automated and manual exploratory testing to ensure software meets business and security requirements and established practices. Design and develop test data management for defined test cases, recognize test environment preparation needs, and execute existing test plans and report results Own responsibility for defect management and oversight and escalation of issues discovered during the testing phase Document as per Software Development Best Practices and follow MasterCard Quality Assurance and Quality Control processes. Document performance test strategies and test plans, and execute performance validation Collect quality metric data and communicate test status/risks to stakeholders Act as first-review for project-level reviews, walkthroughs and inspections Provide technical support and mentoring to junior team members Perform demos of new product functionality to stakeholders Develop business and product knowledge over time. Identify opportunities to improve effectiveness and time-to-market Provide training and guidance to team members on quality best practices and principles Facilitate knowledge sharing sessions to promote a culture of quality awareness Be a strong individual contributor to the implementation efforts of product solutions All About You: Bachelors degree in Information Technology, Computer Science or Management Information Systems or equivalent work experience 8+ years of experience in the Software Engineering with a focus on Quality Engineering methodologies Technical skills in Java, Selenium, Cucumber, Soap UI, Spring framework, REST, JSON, Eclipse, GIT, Jmeter/Blazemeter Excellent SQL skills to work on large and complex data sources and capability of comprehending and writing complex queries Experience testing APIs (REST and SOAP), web user interface, and/or reports Experience in implementing CI/CD build pipelines with tools like Git/Bit Bucket, Jenkins and Maven Successfully validated one or more application codebases via automation, for new feature functionality and regression testing Experience working in Agile teams and conversant with Agile/SAFe tenets and ceremonies. Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems Excellent English communication skills (both written and verbal) to effectively interact with multiple technical teams and other stakeholders High-energy, detail-oriented and proactive, with ability to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results Eager to experiment with new team processes and innovate on testing approach Prior experience with Data Analysis and Data Engineering is a plus Strong collaboration skills and ability to work effectively in a cross-functional, interdependent team environment

Job Description The Role: This Support engineer role covers level 2 technical Support for all Morningstar applications, products and services and therefore requires both a structured service mindset together with strong technical focus. This role requires you to investigate, troubleshoot and drive issues to successful resolution in accordance with outlined service level agreements while actively communicating with various stakeholders and internal teams. Proactive monitoring, management and troubleshooting of business critical and operational processes is also an important aspect of this role. The ideal candidate is a self-starter who understands technology operations and prides in delivering exceptional customer service to Morningstar s clients by quickly and accurately diagnosing problems and coming up with quick solutions. This is a fantastic growth opportunity for service minded individuals with a knack for software development to gain a wealth of experience on a broad range of technologies with a potential to transition into a high performing development team at Morningstar and be part of a global company. This position is based in our Mumbai Office. Responsibilities + Perform monitoring, intake, troubleshooting of reported application & product issues. + Facilitate and demonstrate accountability for technical problems until resolution. + Coordinate & undertake releases for bug fixes with the technology team members. + Mobilize fast response & resolution of production/client issues in co-ordination with Client Services, Operations, Product and Technology Teams. + Suggest & coordinate system enhancements and improvements through active feedback and co-ordination with product & development teams on repeat issues affecting production systems. + Ensure outlined Service level agreements are understood and met. + Become an expert on Morningstar methodology, functionality, and product features via various channels and programs. + Collaborate with Morningstar s operations, development and product teams to resolve client issues in a timely manner and actively support the institutional & retail client base. + Contribute to service improvement initiatives, and other related projects as needed. + Communicate customer/product feedback to the Operations & Development teams. Requirements + Bachelor s degree. + 3-5 years of full-time work experience in a technical support role + Hands-on experience/working knowledge of following technologies: - Amazon Webservices toolset - Java on Linux platform (Highly desirable) - C#.NET on Windows platform (desirable) - Javascript, XML, XSL, JSON, jQuery, LinQ, Spring (Desirable) - T-SQL/SQL Server - Linux operating system from an application investigation/troubleshooting perspective + Experience troubleshooting & supporting applications in a production environment. + Financial industry background or interest preferred. + Ability to understand and convey client business requirements to Operations, Product & Development teams. + Ability to integrate into a team and work well with others + Good written and oral communication skills in English. + Ability to perform under tight deadlines. + Ability to adapt to different situations and thrive in a challenging, fast-paced environment + Experience with Agile methodologies such as Extreme Programming (XP) and Scrum + Can-do attitude with good multi-tasking skills. Morningstar is an equal opportunity employer

Nice to meet you! We re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If youre looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, youll find it here. About the job As a SAS Deployment Administrator for the SAS Cloud team in SAS s Cloud and Information Services ( CIS ) division, you will be responsible for all aspects of our SAS Cloud Hosted and Remote Managed Service environments. You will be an advocate for SAS customers, using your skills and expertise to ensure that customers realize full value from their SAS investment. You will work collaboratively with customers, analysts, developers, and implementation team members to deploy, manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems. You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture and support. You will work with global Product R&D, Technical Support, and other CIS teams to drive customer satisfaction and ensure service quality across all our SAS Cloud Hosted and Remote Managed Service environments. You will contribute and help the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. Individuals who excel in this role: Understand software development & how to read/write code or scripts. Are familiar with deployment methodologies and best practices such as CI/CD and Waterfall Have worked in complex infrastructure environments with a variety of services working both independently and together. Understands the interdependencies between multiple systems and software within a computing infrastructure. Have knowledge of security, performance, server design, cross-platform architectures, SAS products, SAS solutions, storage, networking, and enterprise hardware. Understands the interdependencies between multiple systems and software within a computing infrastructure. You will / Primary Responsibilities: Install, administer, support, and maintain SAS Enterprise software and solutions. Integrate SAS software with systems and other third-party software. Generate documentation for architecture, installation and on-going operational support of customer environments. Diagnose, document, report, and resolve system problems both independently and in a group setting. Work directly with external customers and interface with other support teams and vendors. Engineer Software implementations based on requirements and sizing assessments to ensure scalability and reliability. Contribute in training, mentoring, and coaching for & from team members. Contribute to tooling, automation, and system engineering efforts, freeing yourself and others from day-to-day toil. Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues. Identify, design, and implement new initiatives designed to ensure long-term customer success and value. Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones. Ability to work flexible business hours as required by global customers / business needs. Stay current on SAS offerings, technologies and industry trends. Shift working as per business demand. Participate in a 24x7x365 on-call rotation. Technologies you will work with on day one: SAS 9.4 & Viya Product Suites. Azure, AWS, and VMware-based cloud computing environments (compute, storage, networking, etc.) External and integrated databases Oracle, Postgres, MSSQL Containerized software applications and orchestration (Docker, Kubernetes) API-driven tools and software ITIL management software - ServiceNow, CMDB, Jira, Git Middleware / Web-based applications (tcserver, apache, JBoss, etc.) Commercial, Opensource, and custom monitoring/alerting tools Zabbix, Prometheus, Grafana What we re looking for / Profile Requirements: Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. Bachelors degree in a quantitative field, preferably Computer Science, Information Technology or related field. Problem-solving skills, Quick Learner and a can-do attitude. Attention to detail and accuracy - while maintaining a solid awareness of the big picture . Ability to communicate with global peers and management in a clear, straightforward and effective way. Strong analytic and deductive reasoning skills 10+ years of technical experience including: 8+ years of experience Enterprise-class software installation and configuration. 6+ years of experience in SAS Software Implementation, support, consulting, or training. 3+ years of experience with UNIX or Linux supporting SAS or Enterprise class applications. 3+ Years of Experience with implementing SAS on complex architectures within Cloud and Hosting Technologies (Microsoft Azure (Preferred), AWS, etc...) Working & Expert knowledge on SAS Products and Solutions: Designing and implementing SAS solutions on Cloud & Hosted Infrastructure Deployment, testing, delivery and maintenance activities related to SAS Solutions SAS Solution Implementations on High Availability GRID LSF Platform In-place upgrade and Migration of SAS Solutions Integration of SAS Products with different third-party tools and technologies Installation, Configuration, deployment and administration of Metadata, Clustered Metadata, Metadata Server Web Server and Web Application Server Users and User Groups, Identity & Access Management Multitenant Environments Product Hot-Fixes SAS Client Tools Base SAS Codes and Reports SAS Management Console Cloud Implementation Experience/knowledge on SAS Solutions, such as but not limited to: SAS Viya Product Suite SAS 9.4 Product Suite SAS Cloud Advanced Analytics Fraud & Security Intelligence Data Management Risk Management Open Integration PowerShell and Unix Shell scripting Linux system administration tasks including configuration, troubleshooting, and automation. Nice to have / Preferences: SAS 9.4, Viya Certifications Experience in Microsoft Azure Cloud COMPUTE, STORAGE, NETWORK, SECURITY Know-how Authentication techniques and their integration along with debugging Working knowledge of Python and Ansible for automation. ITIL v3/v4 Foundation Certification ITSM Technologies (JIRA, ServiceNow) awareness and usage Ability to travel up to 10% of the time. Multi-lingual proficiency (English language is required) Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn t about fitting into our culture, it s about adding to it - and we can t wait to see what you ll bring. SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

Nice to meet you! We re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If youre looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, youll find it here. About the job As a SAS Deployment Administrator for the SAS Cloud team in SAS s Cloud and Information Services ( CIS ) division, you will be responsible for all aspects of our SAS Cloud Hosted and Remote Managed Service environments. You will be an advocate for SAS customers, using your skills and expertise to ensure that customers realize full value from their SAS investment. You will work collaboratively with customers, analysts, developers, and implementation team members to deploy, manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems. You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture and support. You will work with global Product R&D, Technical Support, and other CIS teams to drive customer satisfaction and ensure service quality across all our SAS Cloud Hosted and Remote Managed Service environments. You will contribute and help the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. Individuals who excel in this role: Understand software development & how to read/write code or scripts. Are familiar with deployment methodologies and best practices such as CI/CD and Waterfall Have worked in complex infrastructure environments with a variety of services working both independently and together. Understands the interdependencies between multiple systems and software within a computing infrastructure. Have knowledge of security, performance, server design, cross-platform architectures, SAS products, SAS solutions, storage, networking, and enterprise hardware. Understands the interdependencies between multiple systems and software within a computing infrastructure. You will / Primary Responsibilities: Install, administer, support, and maintain SAS Enterprise software and solutions. Integrate SAS software with systems and other third-party software. Generate documentation for architecture, installation and on-going operational support of customer environments. Diagnose, document, report, and resolve system problems both independently and in a group setting. Work directly with external customers and interface with other support teams and vendors. Engineer Software implementations based on requirements and sizing assessments to ensure scalability and reliability. Contribute in training, mentoring, and coaching for & from team members. Contribute to tooling, automation, and system engineering efforts, freeing yourself and others from day-to-day toil. Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues. Identify, design, and implement new initiatives designed to ensure long-term customer success and value. Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones. Ability to work flexible business hours as required by global customers / business needs. Stay current on SAS offerings, technologies and industry trends. Shift working as per business demand. Participate in a 24x7x365 on-call rotation. Technologies you will work with on day one: SAS 9.4 & Viya Product Suites. Azure, AWS, and VMware-based cloud computing environments (compute, storage, networking, etc.) External and integrated databases Oracle, Postgres, MSSQL Containerized software applications and orchestration (Docker, Kubernetes) API-driven tools and software ITIL management software - ServiceNow, CMDB, Jira, Git Middleware / Web-based applications (tcserver, apache, JBoss, etc.) Commercial, Opensource, and custom monitoring/alerting tools Zabbix, Prometheus, Grafana What we re looking for / Profile Requirements: Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. Bachelors degree in a quantitative field, preferably Computer Science, Information Technology or related field. Problem-solving skills, Quick Learner and a can-do attitude. Attention to detail and accuracy - while maintaining a solid awareness of the big picture . Ability to communicate with global peers and management in a clear, straightforward and effective way. Strong analytic and deductive reasoning skills 10+ years of technical experience including: 8+ years of experience Enterprise-class software installation and configuration. 6+ years of experience in SAS Software Implementation, support, consulting, or training. 3+ years of experience with UNIX or Linux supporting SAS or Enterprise class applications. 3+ Years of Experience with implementing SAS on complex architectures within Cloud and Hosting Technologies (Microsoft Azure (Preferred), AWS, etc...) Working & Expert knowledge on SAS Products and Solutions: Designing and implementing SAS solutions on Cloud & Hosted Infrastructure Deployment, testing, delivery and maintenance activities related to SAS Solutions SAS Solution Implementations on High Availability GRID LSF Platform In-place upgrade and Migration of SAS Solutions Integration of SAS Products with different third-party tools and technologies Installation, Configuration, deployment and administration of Metadata, Clustered Metadata, Metadata Server Web Server and Web Application Server Users and User Groups, Identity & Access Management Multitenant Environments Product Hot-Fixes SAS Client Tools Base SAS Codes and Reports SAS Management Console Cloud Implementation Experience/knowledge on SAS Solutions, such as but not limited to: SAS Viya Product Suite SAS 9.4 Product Suite SAS Cloud Advanced Analytics Fraud & Security Intelligence Data Management Risk Management Open Integration PowerShell and Unix Shell scripting Linux system administration tasks including configuration, troubleshooting, and automation. Nice to have / Preferences: SAS 9.4, Viya Certifications Experience in Microsoft Azure Cloud COMPUTE, STORAGE, NETWORK, SECURITY Know-how Authentication techniques and their integration along with debugging Working knowledge of Python and Ansible for automation. ITIL v3/v4 Foundation Certification ITSM Technologies (JIRA, ServiceNow) awareness and usage Ability to travel up to 10% of the time. Multi-lingual proficiency (English language is required) Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn t about fitting into our culture, it s about adding to it - and we can t wait to see what you ll bring. SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact. SASCLOUD

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Primary Duties & Responsibilities: Designs, implements, unit tests, documents and deploys applications and APIs based on functional requirements Designs and develops database applications using SQL Server Integration Services, TSQL and Stored Procedures Consults with the business to determine logical design for new business solutions according to existing data architecture Performs code reviews, analyze execution plans, and re-factor inefficient code Provides technical support & guidance to Software Engineers I/II in development of desired software/applications Follows data standards, resolves data issues, completes unit testing and completes system documentation for ETL processes Assists Managers with project development, including documentation of features, recording of progress, and creation of the testing plan Collaborates with business analysts, source system experts, and other team members to determine data extraction and transformation requirements Collaborates with IT operations and testing organizations to ensure timely releases of projects and database environments are sustainable Supports IT staff and business users in the development, usage and troubleshooting of database-driven applications Creates detailed designs, performs analyses, creates prototypes, and documents completed design Acts as a senior member of the team; represents the organization on project teams and may perform technical project leadership roles while fostering teamwork and collaboration within and across work groups Intermediates knowledge on client requests, features, best practices, project scopes, and budgets Contributes to the growth of the company by advancing personal skills, working with the development team to improve the codebase, and seeking opportunities to improve the company s tools and processes Designs, develops, and automates scalable data engineering solutions by leveraging cloud infrastructure Extends or migrate existing data pipelines to new cloud environment Crafts data models of program processes and data entities and develops technical design & documentation of solutions Participates in optimization of data asset performance Transfers knowledge of data access/consumption mechanisms to business stakeholders, data visualization specialists and/or data scientists Develops solutions and recommendations for improving data integrity issues What your background should look like (minimum qualifications) Bachelors degree or related experience and 8+ years of development experience. Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a four-year bachelor s degree program, technical vocational training, or equivalent combination of experience and education. 1. 8+ years of professional experience in designing, developing, and maintaining Java applications, with a strong understanding of core Java concepts, data structures, and algorithms. 2. 5+ years of React or Angular, Typescript, JavaScript, Node.js, HTML 5, CSS, and Bootstrap preferred. 3. Proven experience in designing, developing, and deploying scalable and resilient microservices-based applications. 4. In-depth knowledge and hands-on experience with either Spring Boot or Quarkus for building enterprise-level, cloud-native Java applications and RESTful APIs. 5. Solid understanding of RESTful API design principles and experience in building and consuming RESTful web services. Familiarity with tools like Swagger/OpenAPI is a plus. 6. Experience working with SQL (e.g.,MySQL, Oracle) databases, including data modeling and query optimization. 7. Proficiency with Git for version control and experience with CI/CD pipelines and tools (e.g., Jenkins, Azure Repos, Azure Pipelines). 8. Strong understanding of software testing principles and experience with unit testing (e.g., JUnit, Mockito), integration testing. 9. Familiarity with cloud platforms (e.g., AWS, Azure) and containerization technologies like Docker and orchestration tools like Kubernetes is desirable. 10. Excellent analytical and problem-solving abilities, with strong communication and collaboration skills to work effectively within an agile team environment. 11. Good interpersonal skills 12. Ability to prioritize workload and consistently meet deadlines. 13. Ability to use good judgment in conveying project status and problem escalation. . Experience & Educational Requirements: Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 4+ years of directly-related or relevant experience, preferably in software designing and development. Preferred Certifications: Android Development Certification Microsoft Asp.Net Certification Microsoft Certified Engineer Application / Infrastructure / Enterprise Architect Training and Certification, e.g. TOGAF Certified Scrum Master SAFe Agile Certification DevOps Certifications like AWS Certified DevOps Engineer Skills & Knowledge: Behavioral Skills: Critical Thinking Detail Oriented Impact and Influencing Interpersonal Communication Multitasking Problem Solving Time Management Technical Skills: API Design Cloud Computing Methodologies Integration Testing & Validation Programming/Coding Database Management Software Development Life Cycle (SDLC) Technical Documentation Web Application Infrastructure Web Development Frameworks Tools Knowledge: Cloud Computing Tools like AWS, Azure, Google cloud Container Management and Orchestration Tools Big Data Frameworks like Hadoop Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite NoSQL Database Platforms like MongoDB, BigTable, Redis, RavenDB Cassandra, HBase, Neo4j, and CouchDB Programming Languages like JavaScript, HTML/CSS, Python, SQL Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. As a Technical Services Engineer Representative at Pure Storage, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Successful Support Engineers will be able to build strong networks across different departments in the company. SHOULD YOU ACCEPT THIS CHALLENGE Own, troubleshoot and solve customer technical issues across all severity levels, using collaboration and troubleshooting best practices within ServiceNow Proactively seek to understand customer expectations Provide all customer facing communications, ensuring the message is concise and professional. Share and document knowledge via FAQ / KB articles, which can be internal or customer facing. Manage multiple projects/support cases simultaneously Champion customer issues internally and represent the company externally Be a part of a cohort where you will have a variety of opportunities to learn, grow and help evolve In the organization Weekend, public holidays, and on call duties as required Oh, and have some fun in the process! WHAT YOU NEED TO BRING TO THE TEAM A minimum of 2 years of experience in customer-facing and/or technical support support work Must be willing to work the following shift: 7AM - 7PM (9 Hours Shift) Experience with customer service and/or exceptional interpersonal skills General technical aptitude, attention to detail and ability to take initiative Willing to work collaboratively and be an active team player Desire to learn, grow and seek continuous improvement Good communication, organizational and time-management skills Bachelors Degree in Computer Science or related technical education (preferred, not required) WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you re invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn t just accepted but embraced. That s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don t match all of the role criteria. If you think you can do the job and feel you re a good match, please apply.

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Delivery Key responsibilities: Daily Collaborating with PSA s to track payroll progress according to the approved timeline. Evaluate priority issues with PSA agents on a daily basis and confirm proper follow-up. Handling client / TPV concerns and relationship building. Monthly Creating Service Review presentations (TPV countries) and conducting client calls. Check and authorize TPV invoices promptly, ensuring they comply with the SOW and that POs are correct and valid. Generate billing data for the client and ensure it is properly invoiced to the customer Guarantee precise and timely completion of the Client footprint and Margin file. Governance call with Parthers Support PSA during post payroll calls and correction ( For the countries with challenges ) Cross check BO entries are updated accuratley, LVMS miss comments to be reviewed. Adhoc Global Hypercare log preperation and leading of calls Conducting payroll walkthrough for newly onbaorded customers Access managemnt approvals for client specific Managing and driving remediation account processes Check process related documents are updated with latest information Inspect and endorse BRD documents. Conduct hypercare calls based on payroll timelines, ensuring alignment with projects. CR management - Moving CRs in sales force for client approval. Signing of the CR to TPVs post analysing the cost and effort ( Negotiating with Vendor on price if the cost doesn t seems reasonable) Review and approval of RCA before forwarding to the client. Managing security inscident process by aligning with SI team, partner ( If applicable ), CSL and client. Assisting in panel interviews. Taking lead on complex CRs ( Entity creation, descope etc) Cordination with commercial team , TPV and client for descoping activities of accounts. Quarterly access review management Take lead in client specific testings on new system releases and CRs. Audit support based on customer requirement Contract renewals and modification support Raising RR request based on project requirement Attend or facilitate internal meetings Cordinate with ITSCO for technical support. Annual Year End activities management. CPI indexation review for vendors Requirements Minimum 5 years experience with Payroll and HR operations in CLIENT facing situations 3 years Degree/Diploma Exceptional influencing skills, both internally and externally Effective at managing both up and down the organizational chain via communications through to execution. Change management experience Experience of working in a complex matrix structure Understanding of delivery models from global delivery centre perspective Highly flexible approach to working hours/ travel Take ownership and be responsible within the activities of the role Ability to identify and mitigate risks Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills

About this opportunity Ericsson is a global leader in telecommunications technology and services, dedicated to driving innovation and providing advanced solutions for connectivity. We are looking for a skilled Automation Engineer with significant experience in Java to join our team in Noida. The ideal candidate will have 3-5 years of overall experience, including at least 3 years of hands-on experience with Java. You will play a crucial role in developing, implementing, and optimizing automation solutions to enhance network management and operational efficiency. Key Responsibilities Design and implement automation solutions using Ericsson Enable to streamline network operations, reduce manual tasks, and enhance system efficiency. Integrate automation solutions with existing network management systems and ensure they operate seamlessly within the infrastructure. Perform thorough testing and validation of automation scripts and solutions to ensure they meet performance standards and are reliable. Provide technical support for automation-related issues, troubleshoot and resolve problems, and perform root cause analysis to implement effective solutions. Create and maintain detailed documentation for automation processes, scripts, and configurations. Prepare reports on the performance and impact of automation initiatives. Stay informed about the latest developments in automation technologies and best practices. Suggest and implement improvements to optimize automation processes. Qualifications 3-5 years of professional experience in automation engineering with a minimum of 3 years of hands-on experience using Java. Java programming skills, Web technologies, knowledge, and development experience, primarily on UNIX / Linux platform. software development experience in (Java, Groovy, JavaScript, extjs, Multithreading, JIRA) Proficiency with Ericsson Enable, including configuration, scripting, and automation tasks. Good to have - knowledge and skills on any RDBMS, preferably on SQL. Good solid understanding of packet networking. Development experience on this would be a definite plus. Solid understanding of network management and automation principles. Familiarity with Ericsson s product portfolio and network infrastructure is beneficial. Bachelor s degree in computer science, Telecommunications, Electronics, or a related field. Relevant certifications or additional qualifications are a plus. Primary country and city: India (IN) || Noida Req ID: 768279

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using A

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include u

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25612311 Req ID IND00038 Job Type Full Time Job Location Bengaluru, KarnatakaIN Work onsite in our Bengaluru office! This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills. We expect greater of ourselves... What s Your Greater? Come find it at ResultsCX! What job duties can I expect to perform as a Customer Support Representative? Front-line customer support. Answer technical inquiries. Provide resolutions using available resources. Deescalate challenging situations. Document cases in CRM. Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues. What requirements must I meet to join the team? Bachelors degree in any field. 0-3 years of experience in technical support or customer service with technical knowledge. Knowledge of technical products, networking, Wi-Fi. Basic understanding of Windows, Mac OS, and computer hardware. Familiarity with consumer electronics. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Experience with CRM and case management. Why join our ResultsCX team? Employee Performance Incentives Annual Vacations Frequent Employee events, Rewards and Recognition Career Growth Opportunities If this sounds like an opportunity that you would be interested in, don t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot! ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.