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1.0 - 4.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Min 2 Yr Exp Into Technical Support International Voice Required Skill- Active Directory/Troubleshooting/O365/VPN Any Graduate CTC - Up to 6 LPA+ Variables 24*7 US Shift 2 Way Cab 5 Days Working Location-E-City, Bangalore Contact- 8769866443( Neha )
Posted 2 weeks ago
4.0 - 9.0 years
8 - 10 Lacs
Hyderabad
Work from Office
Team Lead -Service Desk EXP -Min 4+ years in Service Desk Must have Hands on experience or knowledge of Gaming Support( PC Consoles) Must have 1 Yr Team Lead on Papers Imm Joiners CTC-Upto 10 LPA WFO|US Shifts Drop your CV at radhika@genesishrs.com
Posted 2 weeks ago
7.0 - 10.0 years
20 - 30 Lacs
Pune
Work from Office
Job Title: Senior Network Support Engineer Location: Pune, India Job Type: Full-Time Work Mode: 5 Days Work From Office (WFO) Shifts: Rotational Shifts Department: Technical Support / Network Engineering Job Summary: We are looking for a skilled and experienced Senior Network Support Engineer to join our Pune-based support team. In this full-time, office-based role, you will be responsible for resolving complex networking and application-layer issues for enterprise customers, resellers, and internal stakeholders. The ideal candidate will bring deep technical expertise in Layer 24 protocols, application-level troubleshooting, and network security technologies. Key Responsibilities: Provide advanced-level support for networking protocols, application delivery systems, and network security technologies. Troubleshoot Layer 2/3/4 issues involving VLANs, OSPF, BGP, NAT, and more, along with application protocols such as HTTP, SIP, and DNS. Serve as an escalation point for Tier 1/2 teams, taking ownership of complex cases to resolution. Engage with customers, field engineers, and product teams to drive resolution of technical issues. Analyze logs, traffic captures, and protocol behavior to identify root causes and propose solutions. Document known issues, troubleshooting procedures, and best practices in the internal knowledge base. Work in rotational shifts and be available for off-hours or weekend support as part of the team schedule. Contribute to continuous improvement of support processes and customer experience. Mentor junior engineers and share technical knowledge across the team. Required Skills and Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field—or equivalent work experience. Strong verbal and written communication skills; ability to articulate technical concepts clearly. Proven expertise in Layer 2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, NAT, RIP, ARP). Solid understanding of TCP/UDP and application protocols such as HTTP, SSL, SMTP, SIP, FTP, DNS, Diameter. Experience with firewalls, network security tools, and Application Delivery Controllers (Server Load Balancers). Strong analytical and problem-solving skills with hands-on troubleshooting experience. Ability to work independently in high-pressure situations and as part of a collaborative team. Previous experience in a senior support, escalation, or technical lead role. Preferred Qualifications: Professional certifications such as CCNP, CCIE, JNCIP, JNCIE or equivalent. Experience in creating and maintaining technical documentation and knowledge articles. Exposure to supporting enterprise-grade products or services in a global environment. Work Conditions: Location: Pune (Work From Office, 5 Days a Week) Shifts: Rotational (including evenings, weekends, or holidays if required) On-call availability: May be required during escalation or high-priority cases
Posted 2 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers
Posted 2 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Chennai, Coimbatore, Bengaluru
Work from Office
Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers
Posted 2 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Kolkata, Pune
Work from Office
Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues. Key responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems. Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving. Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge. Work in shifts and work from office Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description **"Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Job Details: Location: AMR Tech Park, Honasandra Working Days: 5 Days a Week Week Off: Saturday & Sunday Fixed Off Shift: Rotational Shifts Transport: 2-Way Cab Provided (within specified radius) Eligibility: Freshers & Experienced Candidates Welcome Salary Details: Freshers: 21,000 (Take Home) Experienced: Up to 28,000 (Take Home) Interview Rounds: HR Assessment VNA (Voice & Accent) Operations Round (Scheduled by the Ops Team) Call HR Arshiya-7026112000 / 9964080000 or visit jobshop.ai to explore other open positions with us Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 2 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Chennai, Coimbatore, Bengaluru
Work from Office
Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues. Key responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems. Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving. Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge. Work in shifts and work from office Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers
Posted 2 weeks ago
8.0 - 10.0 years
9 - 14 Lacs
Hyderabad
Work from Office
What is the Lead Software Engineer in the FTT AI & Digital Transformation group responsible for? The Lead Software Engineer in the FTT AI & Digital Transformation group is responsible for designing, developing, and implementing cutting-edge generative AI tools-based products. These products are tailored for internal use, primarily benefiting sales and distribution teams as well as Operations teams. The engineer will collaborate closely with cross-functional teams to understand user needs, translate these requirements into technical specifications, and ensure that the solutions developed are scalable, efficient, and user-friendly. Moreover, the engineer will be at the forefront of integrating advanced AI methodologies into practical applications, driving innovation and enhancing operational workflows. What are the ongoing responsibilities of the Lead Software Engineer? Development and Implementation: Design, code, test, and deploy AI-based tools and applications using contemporary technologies. Ensure robust, scalable, and maintainable code. Collaboration with Stakeholders: Work closely with sales, distribution, and operations teams to gather requirements, understand challenges, and provide tailored solutions. Act as a bridge between technical and non-technical teams. AI Integration: Integrate generative AI algorithms and models into software products to enhance functionality and user experience. Stay updated with the latest advancements in AI and machine learning. System Maintenance: Maintain and improve existing software systems by identifying and fixing bugs, optimizing performance, and implementing new features based on user feedback. Documentation: Create and maintain comprehensive documentation for all development activities, ensuring that future modifications and maintenance can be conducted efficiently. Quality Assurance: Conduct regular testing and code reviews to ensure high standards of quality and reliability in all software products. Training and Support: Provide training and technical support to end-users, ensuring they can effectively utilize the developed tools. Gather feedback to continuously improve the products. Innovation and Research: Conduct research and feasibility analysis for new technologies and approaches to keep the company's AI tools at the cutting edge. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in computer science, Software Engineering, or a related field. A masters degree is preferred. Courses or certifications in AI, machine learning, or data science are highly desirable. Work Experience: 8-10 years of experience in software development, with a focus on building AI-based applications. Proficiency in full stack development, or specialization in frontend technologies (React) or backend frameworks (Python, Django). Experience working with cross-functional teams and integrating AI solutions into business processes.
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description **"Find Your Perfect Call Center Role with JobShop Bangalore’s Top BPO Jobs!"** - Ready to work with the best? JobShop is here to help! As India’s largest BPO recruitment company, we connect freshers and experienced professionals to leading call center jobs in Bangalore. Get quick placement, a competitive salary, and fantastic growth potential. - With JobShop, you apply once and gain access to multiple roles in the industry’s top companies. Why wait? Apply now and join the best in BPO! Job Details: Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Call HR Shefali-7975181576 or 9964080000 or visit jobshop.ai to explore other open positions with us Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 2 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Chennai
Work from Office
Walkin Drive for Service Desk Role : Associate / Senior Associate Technical Support Job Title: Associate / Senior Associate Technical Support Work Mode: Work From Office (Mandatory) Job Location: Chennai Shift Timing: 9:00 AM 5:00 PM (Day Shift) Week Off: Fixed off Saturday & Sunday Interview Timing : 3:00 PM 5:00 PM About the Role We are seeking L1 and L1.5 IT Support Engineers to join our dynamic IT Service Desk team supporting end-users in Windows and Mac OS environment. The ideal candidate will have hands-on experience in local IT support, excellent communication skills, and a proactive mindset to represent Tech Mahindra in front of the client. This is a Work From Office (WFO) role based in Chennai. Key Responsibilities Provide first-level (L1) and intermediate (L1.5) technical support to end-users for Windows and Mac OS devices. Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and system performance. Offer hands-on support for macOS devices, including setup, configuration, troubleshooting, and MDM-based device management. Perform user account management, software installations, upgrades, and patch management. Support local IT infrastructure, including desktops, laptops, peripherals, and basic network setups. Log and manage incidents/tickets using the ITSM tool and ensure timely resolution within SLA. Escalate unresolved issues to L2/L3 support teams as required. Maintain accurate documentation of issues and resolutions. Coordinate with the client and represent Tech Mahindra in a professional and customer-centric manner. Adhere to organizational policies, procedures, and security standards. Required Skills & Qualifications Graduate in Computer Science or IT (or any related stream). 1-5 years of relevant experience in IT support roles (preferably in a service desk or desktop support environment). Strong knowledge of: Windows 10/11 Mac OS Basic networking (IP, DNS, DHCP, VPN) MS Office Suite Familiarity with ticketing tools (ServiceNow, ManageEngine ServiceDesk Plus, etc.) is a plus. Strong verbal and written communication skills. Ability to manage and prioritize multiple tasks efficiently. Professional attitude and ability to work independently or as part of a team. Preferred Certifications (Not Mandatory) CompTIA A+ / Network+ Microsoft Certified: Modern Desktop Administrator Apple Certified Support Professional (ACSP) Why Join Us? Opportunity to work with a global IT services leader. Exposure to both Windows and Mac environments. Structured learning and career growth opportunities. Represent Tech Mahindra at the client location, enhancing your client-facing experience. Tech Mahindra is an equal opportunity employer committed to diversity and inclusion. **INTERESTED CANDIDATES PLEASE SHARE YOUR RESUME TO call/whatapp - C UMA :7729067240 **
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description **"Hiring Now! Call Center Jobs in Bangalore with JobShop!** - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles. - Freshers can start their career here; experienced candidates can advance theirs. Job Details: Process: International BPO | Voice Support Work Locations Available: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Eligibility Criteria: Qualification: Graduation completed Communication: Excellent English communication skills Shifts: Rotational (Day/Night) Salary Package: 27,000 to 50,000 CTC (based on experience & skillset) Why Join Us? Work with top international BPO clients Excellent growth opportunities Professional work environment Attractive compensation with incentives For More Details Please Call HR Medwin-6360064569 / 9964080000 Or You Can also visit jobshop.ai to explore other open positions with us Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 2 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Hyderabad, Bengaluru, Vizianagaram
Work from Office
- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls
Posted 2 weeks ago
2.0 - 7.0 years
0 - 0 Lacs
Chennai
Work from Office
As a CSE – VB , you will provide Technical solutions & Support for VB Projects. You will take ownership of successful TRB & FRB Tendering and knowledge transfer on the dedicated geographic area. For Frontline sales you will act as a primary point of contact for technical support and resources beyond. You will work closely with FL Sales & HO CSE to check and ensure that the customer specifications are understood (and challenged, if needed) and that products are offered. You will manage the tendering process ensuring required value engineering and optimized pricing are delivered during the pre & Post order promptly and quickly. Purpose : A CSE Engineer, provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions. CSE Engineer is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.Focusing on non-standard tendering cases, CSE Engineer is accountable for overall solution for the customer; including integrations, solutions, services and products. He/she takes responsibility to define the specifications, costs and lead times in co-operation with other Front Line parties, Supply Line. CSE Engineer works at the customer interface, is an expert on solution selling and participates in customer meetings when needed. CSE Engineer has deep understanding of new and existing KONE solutions and services(e.g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care. CSE Engineer takes into consideration all product and service costing and planning aspects when defining a solution. What will you be doing : Manage the tendering process in cooperation with other functions; technology team, engineering & supply and project management, ensuring required value engineering and optimized pricing are delivered promptly and quickly. Work closely with customer specifications are understood (and challenged, if needed) and the right products are offered. Study customer Tender Documents and prepare KONE Documents according to process. Understanding the traffic challenges in buildings and be able to optimize our solutions to overcome said challenges. Help Sales in arranging the technical documents for the tender submission. Ensure that the proposed solution fulfills the codes, regulations and safety requirements Shall take responsible for correctness of order in line with offer to customer Coordinate with Local Engineering team to get correct drawings from SL Booking Order in SAP as per process Coordinate with SL for GAD, Order during post order management Coordinate with PM & FL sales during GAD Submission and Order to SL Responsible for Releasing Engineering instruction (MS2) to SL as per process Coordinate for documentation at the time of shipment with SL Keeping track of Order and Deliverables during post order management Follow-up with SL for the Deliverables like Drawings, Samples and Materials Co-ordination with Logistics team for material deliveries Collaboration with sales: • Responsible for finding optimal technical solutions to meet the customer’s needs for nonstandard and Modernisation cases • Ensures clarity on the solution’s scope, including KONE and possible third-party offerings • Participates in customer meetings and answers customers’ technical questions when needed • Selects the correct product platform on which to make the offering What we are looking for : min 5-10 yrs of experience with relevant education. General responsibilities: • Participates in product and new services release information-sharing sessions • Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs • Offers input to the product offering management about customization, standardization and interface requirements for the portfolio • Contribution to the Customer Solutions Engineering virtual and local network • Contribute to and utilize the Customer Solutions Engineering case library • Handles engineering on Modernisation (MOD) including component upgrades (small VB Repairs), full replacement (FRB) • Is the primary front line technical contact person for the Supply Line Tendering Engineers. • Shares knowledge with maintenance as needed What do we offer : Career progression opportunities within a global organisation Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers
Posted 2 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Pune, Jodhpur, Mumbai (All Areas)
Work from Office
- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls
Posted 2 weeks ago
0.0 years
2 - 3 Lacs
Ballari, Hosur, Kolhapur
Work from Office
Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now ! Dial to HR: Sania - 9279700716 Neha - 9905338159 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.
Posted 2 weeks ago
2.0 - 5.0 years
2 - 5 Lacs
Hyderabad, Telangana, India
On-site
We are seeking an experienced L1 Support (Technical Service Desk) professional to join KVC Consultants Ltd, a leading IT sector company. In this role, you will be the first point of contact for clients, providing technical assistance via inbound calls, emails, and chat. Your expertise in troubleshooting software and hardware issues, along with strong communication and customer handling skills, will be crucial in achieving First Contact Resolution and ensuring excellent customer service. Roles and Responsibilities: Answer phone calls, emails, and chat messages from clients regarding technical issues. Troubleshoot software and hardware problems, aiming for First Contact Resolution (FCR). Escalate complex issues to the appropriate team members seamlessly. Document all customer interactions thoroughly in the ticketing system. Stay up-to-date on the latest technical developments and product information. Provide excellent customer service, ensuring client satisfaction. Skills Requirement: Minimum 2 years of experienced Customer & Technical Support (Inbound calls / FCR - First Contact Resolution). Experience in Voice and Email Support for US clients. Strong customer service and handling skills. Excellent written and verbal communication skills (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite . Familiarity with the ServiceNow Ticketing tool . Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is required. QUALIFICATION: Bachelor's degree or equivalent practical experience.
Posted 2 weeks ago
0.0 years
2 - 3 Lacs
Kolkata, Hyderabad, Pune
Work from Office
Seeking Service Desk Analyst for support, troubleshooting, and customer service. Good understanding & problem-solving skills required. Basic knowledge of Computing, Networking Required Dial HR Recruiter: Puja - 9065410298 Gulnaz - 9334062188 Required Candidate profile Graduation in any trade with basic communication skill English. Min 50 % passing in all academic. Problem-Solving and Analytical Skills Required Communication and Soft skill Required Apply now!
Posted 2 weeks ago
1.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Hiring for Service Desk (voice) 5 days work 2 week off 2 way transport US shift Bangalore location Immediate joiners only Min 1 year in Only Graduates For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp )
Posted 2 weeks ago
1.0 - 4.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Role Overview: Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs. To Fly High in this role, you have : A bachelors degree in computer science or information technology with 1-4 years of technical support experience in a large enterprise organization. An excellent understanding of technical support processes and customer management Superior multi-tasking skills with a strong ability to work well under pressure Solid grasp of TCP/IP, HTTPs, SSO-SAML, SAASunderstanding Excellent in-depth knowledge of Networking & Security Concepts A strong demonstrated detail-orientation toward quality, results, and goal achievement An excellent understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP An excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security Firewalls/Proxy and SIEMs Demonstrated experience in packet capture/analysis with tcpdump and Wireshark Demonstrated experience in reading and analyzing log files It would be great if you also have: Industry relevant certification such as AWS, Azure, GCP (Google Cloud Platform), CISSP, Cisco, CEH (Certified Ethical Hacker) Knowledge of Java and SQL Scripting language (e.g., Perl, python) experience An understanding of cloud platforms like Azure, O365 suite, AWS (Amazon Web Services), Salesforce A good understanding of Linux/Unix Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement
Posted 2 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time.
Posted 2 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Looking for a hands-on IT Support Executive. Must handle networking, backups, LAN/Wi-Fi issues, biometric setup, asset tracking, and basic tech troubleshooting. Location: Indranagar
Posted 2 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
4 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
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