15052 Technical Support Jobs - Page 28

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

Do you love leading and motivating world class technical support team? Would you like to work across diverse geographies, environments, cultures and technologies? Join our best-in-class technical support team Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services. Partner with the best At Akamai, as AkaChat Cloud Support Engineer, work at the critical global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics. As a Cloud Support Engineer, you will be responsible for: Providing customer-focused support to address inquiries and resolve issues in technical and business chat. Resolving problems while collaborating with teams to reduce piracy and infringement on Akamai-hosted content. Leading investigations across Akamais Distributed Network for optimized performance and delivery for customers. Analyzing account queries and technical issues across Akamais networks while proposing solutions to prevent recurrence. Do what you love To be successful in this role you will: Possess 2 to 3 of relevant experience and education in computer science, engineering, or related fields. Have experience providing technical solutions & support to B2B customers Be well versed in how the internet works, its underlying protocols with understanding of DNS, TTP/S, TCP. Have basic knowledge of Linux and/or Unix Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability Work in a way that works for you Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Are you looking for an opportunity to build a highly available, large scale, enterprise-wide software solution? Does it excite you to find patterns and build generic, composable software solutions to solve complex problems? Are you looking for inventing newer and simpler ways of building solutions? If so, we are looking for you to fill a challenging position in the Alexa Smart Properties team. As a Support Engineer, you deep dive into issues to identify problems and work with engineering teams to resolve issues impacting availability. You develop automation tools to assist with daily systems administration tasks. You design and develop scripts and applications. You will get to work on some of the key initiatives planned to support our rapid evolution and growth of the Alexa features and services in the process to solve some of the most challenging problems As a Support Engineer, you deep dive into issues to identify problems and work with engineering teams to resolve issues impacting availability. You develop automation tools to assist with daily systems administration tasks. You design and develop scripts and applications. You will get to work on some of the key initiatives planned to support our rapid evolution and growth of the Alexa features and services in the process to solve some of the most challenging problems 2+ years of software development, or 2+ years of technical support experience Bachelors degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Experience with AWS, networks and operating systems

Job Description: We are hiring enthusiastic and customer-oriented individuals for sr International Voice Process (Rotational Night Shift) . This is a technical support role involving voice, troubleshooting with international clients. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with Night shifts Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line: Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel Travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs How to Apply: Walk-in directly between 12:00 PM to 6:00 PM Location: Sutherland Global Services, Airoli, Navi Mumbai Join us and be part of a dynamic team driving global customer satisfaction! Kindly Contact HR Swagata Contact No. : 7715828615 Email ID : Swagata.Popley@sutherlandglobal.com Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Bulk Hiring for US Technical Sales agents For Printer calls candidates must hv handled issues realted to printer/antivirus Required Candidate profile Candidate Must have printer & antivirus calls min. 1 years US Technical sales exp. MUST salary upto 50k + inc location - Delhi NCR Call/what's App Nandini Parashar 9773634524

Warm Greetings from Rivera Manpower Services, Hiring: Technical Support Associate Microsoft Products Location: Bangalore Shift: US Shifts (Night) CTC: As per industry standards Experience: Minimum 2 years in technical support (voice) Joining: Immediate Joiners Only Eligibility: Graduate / Undergraduate with 2+ years of technical support voice process experience Strong command of English communication skills Excellent troubleshooting skills in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.) Roles & Responsibilities: Provide voice-based technical support to global customers using Microsoft products Troubleshoot issues related to: Windows OS Office 365 / Outlook Drivers, printers, hardware peripherals System performance and connectivity Guide customers step-by-step to resolve technical issues Maintain AHT , First Call Resolution , and CSAT targets Document all interactions accurately in ticketing systems Escalate complex issues to higher-level support if required Call and Book Your Interview Slots: / 7829336202 / 7829336034 /8884777961

As a customer service advocate, you will be assisting members with various questions on their health plan and ensuring all questions are answered accurately using tools provided. Questions will cover things such as plan benefits, claims inquiries, finding a provider, billing and payment inquiries. Roles and Responsibilities Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution. Answer calls in a timely manner with friendly demeanor and willingness to assist Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage. Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool Make necessary outbound follow ups when needed to support final resolution and satisfaction Follow all compliance guidelines for verification (HIPAA) Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios Responsible for ensuring that primary metrices are met Education & Experience No prior work experience required At least 6 months of customer service experience preferred Background in contact center, healthcare, or insurance is a plus Must have completed high school Minimum age requirement: 18 years Must be proficient in reading, speaking, and understanding English to effectively communicate with customers and follow instructions Please WhatsApp to 7702293051. Hiring process - HR round Versant Voice Operation round

Responsibilities: * Manage technical team's performance & development * Ensure project delivery within scope & timeline * Collaborate with cross-functional teams on requirements gathering

Roles and Responsibilities Collaborate with team members to identify root causes of recurring issues and implement solutions. Perform routine maintenance tasks such as patching, updating firmware, and monitoring system performance.

ZS IT S upport teams are aligned with the companys business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What Youll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What Youll Bring Bachelors degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required.

Excellent communication skills (verbal & written) and client-oriented approach. Application support background. Remote troubleshooting on Windows and Linux. CRM tool experience. Willing to work in US shifts. ITIL based support framework experience. Shift allowance

What Youll Do Provide support for Laptops, printers, and basic MS teams phone support. Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools. Technical Support tools / OS Imaging: VNC, VPN / SCCM Handling MS teams telephony related issues Troubleshooting domain connectivity and outlook related issues MacBook configuration, support. Support for mobile devices - android and iOS, proficiency in MDM tool Installing and support for printers, VC equipments, zoom equipments, board room setup. Web conferencing applications support zoom, skype, WebEx, MS Teams Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Level 1 troubleshooting for LAN, wireless connectivity. Supporting the roll-out of new applications and softwares. Setting up new user accounts and profiles and dealing with password issues. Handling File server and file share access and related issues. Troubleshooting ZS Application related issues. Provide support for data center maintenance activity. Monitoring email alerts and work with other teams to solve the problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipments inventories. Rapidly establishing a good working relationship with users, vendors, and other professionals. Flexible with work timings and shifts. Travel as needed by projects. What Youll Bring BS/BE with record of high academic achievement. A+ certification or Microsoft Certified Systems Administrator Eagerness to contribute in a team-oriented environment Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication, and organizational skills Strong customer service skills

T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What Youll Do ? Configure computer hardware and software, as well as troubleshoot related problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. IT team projects as assigned. Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). Technical Support tools: Norton Ghost, VNC. Proficiency in PC hardware configuration, troubleshooting and maintenance. Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). What Youll Bring BS/BE with record of high academic achievement A+ certification or Microsoft Certified Systems Administrator. Eagerness to contribute in a team-oriented environment. Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication and organizational skills Strong customer service skills.

We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows Manage user accounts via Active Directory. Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at Srabani.Karmakar@teamcomputers.com or WhatsApp at 9289088151

To look after sales of Garage Tools and Equipments, Tool Trolleys, Automobile workshop products etc.Develop and implement sales strategies to achieve and exceed sales targets. Identify and qualify potential customers within the automotive and industrial sectors. Conduct product demonstrations and presentations to showcase the features and benefits of our products. Provide technical support and product training to customers. Build and maintain strong relationships with key customers and decision-makers. Negotiate contracts and close deals. Prepare sales reports and forecasts. Stay abreast of industry trends and competitor activities. Represent the company at trade shows and industry events.

Hi all, We are hiring for the role Technical Support Engineer 3 Experience: 5 - 8 Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Key Requirements 5+ years of experience in technical support or DevOps roles Mandatory: Strong hands-on in Python and working knowledge of Bash/Linux shell Solid understanding of Linux systems and commands Proficient in writing and optimizing SQL queries (basic to advanced) Familiarity with Java debugging and microservices troubleshooting CI/CD, monitoring, and logging experience preferred Exposure to supporting systems in product-based companies is a strong plus If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Embedded , Medical Coding In C++, Device Testing Responsibilities: Equipment Management: Design, install, calibrate, and maintain biomedical and medical electronic equipment. Conduct routine inspections and ensure the proper functioning of medical devices. Troubleshoot technical issues and repair faulty equipment. Technology Integration: Assist in integrating medical electronics into healthcare facilities and workflows. Work with IT and healthcare teams to ensure smooth operation of connected devices. Compliance and Safety: Ensure all equipment meets regulatory standards and certifications. Implement safety protocols and conduct risk assessments for medical devices. Technical Support and Training: Provide technical support and training to medical staff on using and maintaining devices. Develop user manuals, SOPs, and other documentation for medical electronics. Research and Development: Collaborate with R&D teams to innovate and improve biomedical devices. Stay updated on advancements in biomedical engineering and medical electronics.

Job Summary: Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours. Key Responsibilities: Manage a team of technical support engineers to ensure customer issues are resolved promptly Monitor and manage the support queue to ensure the timely resolution of customer issues Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary Develop and maintain documentation of technical support processes and procedures Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge Collaborate with other departments to ensure effective communication and resolution of customer issues Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance Ensure customer satisfaction by providing high-quality technical support Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Proven experience managing a technical support team Experience troubleshooting IoT devices Strong communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Experience with ticketing systems and customer support software Strong analytical and problem-solving skills Ability to work night shifts Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Key responsibilities: Provide INVIDI's customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone. Maintain a high level of customer satisfaction. Develop an understanding of each customer's specific implementation and needs. Relay customer feedback to internal teams. Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams. Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI. Conduct root-cause analysis with engineering teams to make sure that issues are resolved. On-call work is required and will be compensated for separately. You must have: University Degree 2+ years relevant experience. Fluent in English with excellent verbal and written communication skills. Must be able to articulate technical solutions to all audiences. Capable of clarifying unclear requirements for both internal and external stakeholders. Experience in debugging complex technical issues in a fast-paced work environment. Highly motivated and interested in customer support and customer satisfaction. Ability to learn quickly and to cope with ever changing environments. Desire to learn new things and perform technology research & troubleshooting. Ability to work with multiple customers and situations simultaneously. Willingness to take ownership of internal projects focused on improving existing documentation or processes. It will be very good if you have experience in: Familiarity with video advertising and ad serving. Prior experience with Video and AdTech integrations. Experience of web technologies and platforms such as Java Script, HTML, FTP, SSL, CSS. Experience and knowledge in SQL or other database querying language. Familiarity with REST APIs. Experience working in an agile environment. Fluent in English.

Provide Level 1 and 2 remote technical support for desktops, laptops, and mobile devices (Windows & macOS). Administer and support Office 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune). Troubleshoot and resolve user issues related to email, connectivity, printing, access rights, and system performance. Manage user accounts, groups, licenses, and security settings in Microsoft 365 Admin Center and Azure AD. Perform patch management, software installations, and updates remotely. Monitor system performance, availability, and usage to ensure high reliability and security. Maintain and troubleshoot Active Directory, DNS, DHCP, file sharing, and basic network issues. Coordinate with vendors and escalate issues when necessary. Document technical procedures, FAQs, and solutions for knowledge base. Participate in IT projects, migrations, and upgrades as needed Administer and support Office 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune). Candidate Profile Proven experience as a System Administrator or IT Support Engineer. Hands-on experience with Microsoft 365 services and tools. Familiarity with Azure Active Directory, Exchange Online, and Intune. Strong troubleshooting and analytical skills. Good understanding of networking concepts (VPN, DNS, DHCP, firewalls). Experience with remote support tools like N-able,LogMeIn, Quick Assist. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks in a remote environment. _

Serve as the front line of support for technical issues, remotely controlling client computers to diagnose and resolve problems. Utilize standard operating procedures for various technologies to troubleshoot and fix issues. Handle operating systems: Windows 10, 11, Mac OSX, Windows Server 2012, 2016. Troubleshoot and resolve issues with Endpoints, Applications, and Azure cloud solutions. Address problems related to email and VoIP applications. Coordinate and implement network software and hardware upgrades. Configure routers, switches, and firewalls; troubleshoot network-related issues. Maintain Active Directory, Group Policy, DNS, DHCP. Administer network security, antivirus, and spam control measures. Maintaining Storage, Virtualization, and IT Security. Contribute to the implementation of Cyber Security measures IT Support, System/Network Admin with Minimum 2 Years Experience