15052 Technical Support Jobs - Page 27

Role Purpose: The Senior Project Billing Analyst is valued team member who supports the Finance team by completing all responsibilities related to project billing including Financial reconciliation, project upload, project time keeping, invoicing and revenue assurance. This position will report to the Manager Billing & Revenue. Key responsibilities: Support the Manager of Billing and Revenue - and Senior Director, Client Operations in all financial areas associated with project initiation, billing. Work dedicatedly on Financial Reconciliation creation and analysis. Create Financial reconciliation for all existing customer and new customer contracts. Manage and Own financial reconciliations of all the customers including updating it with monthly data. Adhere to timeline targets for completion of reconciliation work. Create and upload new project budget templates into ERP system in a timely basis Maintain accuracy of project budgets by adding in change orders as received. Support Project Management team and Customers by managing any project billing inquiries Set up new customers and maintain all customer information in ERP system. Issue invoices to customers and support any ad hoc billing inquiries. Review time charged to projects to ensure timesheet completeness and accuracy. Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement. Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collection s ability Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management and sales. Maintain close contact with Project Manager customers to assess the project requirements and handle the entire customer experience, including but not limited to customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing and resolution of customer complaints Assist the team in preparation of various scheduled & ad hoc reports on daily, weekly, monthly and quarterly basis such as project performance reports, unbilled reports, task billing reports etc. Support ad hoc requests for analyses and other duties as assigned. Qualifications: Master s degree in accounting/finance or related business field. Minimum of 5 years of experience in Billing & Revenue or similar accounting position. Proficient PC skills (Microsoft Outlook & Excel) Should have working knowledge of ERP systems. Flexibility and willing to work on multiple assignments of varying tasks with personnel at all levels of the organization. Strong interpersonal and relationship building skills, and an ability to build credibility with external and internal stakeholders. Self-starting attitude with a strong desire to learn and grow rapidly. Willingness to extend yourself and assist other team members. Possesses ethics and integrity when dealing with confidential and sensitive information. Must be able to read, write, speak fluently, and comprehend the English language. Experience working with high volume of transactions in a fast-paced environment. Team oriented actively promote a cooperative/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its stakeholder. Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice . Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Preciselys 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why its an exciting time to join Precisely! Overview: Precisely is seeking an experienced Technical Account Manager to lead strategic and technical engagements with our North American customers. Precisely Technical Account Managers are trusted advisors who own business critical support and expansion programs with our most strategic customers. Technical Account Managers work cross functionally to enable both technical and non-technical teams to improve efficiency, expedite fixes, improve visibility for stakeholders, streamline communications, and reduce risks to our customers success. Our Technical Account Managers delight customers through collaborative escalation prevention, leadership on best practice adoption, and coordinating ongoing change management efforts. What you will do: Manage assigned enterprise accounts across in APAC and EMEA. Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks. Escalation ownership: Driving resolution of high profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks. Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement. Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels. Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities. What we are looking for: Minimum a Bachelors Degree in Engineering/ Computer Science/ Information Technology or related field Minimum 5 years experience in a customer facing role in technical support, program management, project management, sales engineering or technical account management Prior experience in software industry would be preferred Prior experience in consulting background would be highly preferred Exceptional verbal/ written communication and organizational skills Experience managing complex customer solutions in a production environment Ability to liaise cross functionally with internal and external technical and non-technical teams Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms Working knowledge of leading project management methodologies Technical aptitude for both emerging technologies and legacy support models Experience working with public cloud providers and/or on-premises software hosting Prior experience managing customer support workflows or operations Technical knowledge of SQL, RESTful services, ETL, and MDM solutions Experience with Data Governance and/or Location Intelligence best practices Ability to travel domestic and international up to 10% of the year This role can be completely remote. #LI-KM1 #LI-Remote The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice .

What We Offer: What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it s time to imagine what it s like being a Quality Analyst at TaskUs. As a Quality Analyst , you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Intern and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone with college or vocational school graduation as a qualification and who s willing to work on cyclical schedules. So if you have at least 1 year of working experience in the related field of BFSI. Have experience on phone, email and live chat support? That s a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We re looking for someone who has strong verbal and written communication and comprehension skills. Someone who s computer literate and proficient in the use Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you re someone who s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quick adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in de ning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. We are seeking an Associate Campaign Operations Specialist join our Campaign Operations team! Were looking for someone with hands-on experience in digital advertising , social media campaigns , and email marketing . The ideal candidate has expertise with DSP platforms (Xandr, Beeswax, The Trade Desk) and Marketing Automation Platforms (HubSpot, Marketo, etc.). Additionally, familiarity with HTML5, digital ad revenue operations, and advanced Excel skills will be considered a strong asset. Skills & Qualifications: Minimum 2-4 years of experience in Digital Advertising, with strong operational knowledge of DSP platforms. Proven experience in creating and executing digital, social media, and email marketing campaigns using optimization strategies and tactics. Experience building, launching, and reporting on campaigns using CRMs like Salesforce, Eloqua, and similar platforms. Expertise in targeting, segmentation, and list acquisition for demand generation campaigns. Knowledge of Account-Based Marketing (ABM) is a plus, but not required. Ability to monitor and analyse email campaign performance, leveraging data-driven insights to optimize and improve engagement rates. Ensure the accuracy and compliance of the email database, maintaining opt-in practices and adhering to data protection regulations. Maintain email list hygiene and accuracy, ensuring adherence to regulatory guidelines while applying innovative strategies to maximize campaign effectiveness. Track and evaluate email campaign KPIs, including deliverability, open rates, click-through rates, conversions, and ROI. Advanced proficiency in Excel, including data manipulation, complex calculations, and data visualization. In this role, you will: Address technical support queries related to advertising campaigns and creatives from internal teams. Respond to Salesforce tickets, Slack messages, and emails to assist go-to-market teams with client requests. Review customer campaigns and recommend effective strategies for campaign optimization. Identify and resolve campaign issues, offering optimization suggestions as necessary. Monitor campaign delivery and work with the DSP to resolve any issues. Troubleshoot Creative Audit Failures with the DSP and collaborate with the Customer Success (CS) team at 6sense. Track active campaigns and workflows that have not served impressions or sent emails in the last 24 hours, taking corrective action as needed. Proactively engage with Customer Success Managers (CSMs) and sellers to address go-to-market challenges, then collaborate with the product team to submit feature requests. Collaborate with the sales team to assess sales enablement needs and work with the product team to implement solutions. Communicate new and upcoming activities, including features and product solutions, to the sales team. Develop and provide training materials for the sales and CS teams. Identify opportunities to enhance marketing effectiveness through improved audience management, segmentation, and campaign strategies. Assist CSM teams with successful client onboarding and address customer queries regarding platform functionality, ad setup, and specifications. Assist in creating training documentation as needed. Clarify ad creative requirements with the operations team and manage independent projects to meet deadlines. Create and test ad creatives based on specified requirements. Interpersonal Attributes: Excellent written and verbal communication skills. Ability to collaborate effectively with cross-functional teams. Strong ability to work independently and as part of a team. Detail-oriented with a strong process orientation. Demonstrated ownership of projects with a proven ability to drive them to successful completion. What We re Looking For: BE/BTech/BS/BCS/BCA or an equivalent technical degree in Computer Science or a related technical/analytical field. Proven experience in digital advertising, email campaigns, and creative development. Strong analytical skills with a solid understanding of campaign optimization strategies. Demonstrated problem-solving skills, especially in the context of performance marketing. Exceptional written communication skills across email and messaging platforms. Willingness to work in rotational shifts. Why You re a Great Fit: We are pioneers in pushing boundaries, moving quickly, and innovating. Our focus is on shaping both current and future customer experiences, placing them at the heart of everything we do. We value attention to detail, curiosity, and a passion for customer success. If you share these traits, along with a commitment to excellence, we encourage you to apply. We leverage cutting-edge technology especially our own to drive our success. Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our o ces. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. . We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. A ll email communications from 6sense will originate from the @6sense.com domain . We will not initially contact you via text message and will never request payments . If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@ 6sense.com

About the Role: As a Technical Support Engineer, you will be part of highly skilled talented Customer Support team who will work with CrowdStrike customers globally. The role will involve working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. What Youll Do: Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Resolves customer problems via telephone, email, chat or remote access. Research customers technical issues in a timely manner and follow up with recommendations and action plans. Escalates cases to management when customer satisfaction comes into question. Participates in functional groups to identify and drive resolution for escalated cases. Contribute and utilise internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. Create knowledge base content and systems to capture new learning for reuse throughout the company and user base. Lead technical communications within the team to share best practices and knowledge. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Exceeds customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Pushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers. Subject Matter Expert on one key product feature. What You ll Need: 5+ years of customer support, technical support, system administration or related customer facing role. Expertise in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues. Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Outstanding analytical and organisational abilities. Ability to remain calm, composed and articulate when dealing with tough customer situations. Bonus Points: Experience supporting Kernel level security solutions Experience supporting hybrid environments Experience supporting security applications such as AV, VPN, Firewall, proxy. Linux troubleshooting experience a plus Experience with Splunk Experience with troubleshooting Windows and Mac MCP or higher a plus #LI-NR1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe If you need assistance accessing or reviewing the information on this website or need help submitting an application for for further assistance.

Responsibilities: Provide on-the-spot technical support to employees who visit the IT walk-up desk. Troubleshoot and resolve hardware, software, and network issues. Assist with the setup and configuration of new devices and applications. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to ensure timely and effective problem resolution. Educate employees on best practices for using technology and software. Perform routine maintenance and updates on IT equipment. Ensure compliance with company IT policies and procedures. Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment. Verify and approve operational quality of system equipment. Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assist in investigating and resolving complex installations and maintenance matters of significance. Instruct customers in the operation and maintenance of systems/equipment. Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting. Act as a liaison with customers on administrative and technical matters for assigned projects. Perform analysis and prepare reports on system problem trends and issues. Troubleshoot user accounts. Understand SCCM, VPN, Azure, O365, Windows 10 & 11. Requirements: 4-6 years of experience in IT support or a related field. Strong knowledge of Windows and Mac operating systems. Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace). Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Vestas is a major player in wind technology and a motivation in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas! The LifeCycle Engineering department supports all three pillars of Vestas service: Onshore, Offshore, nearshore and Multi-brand during the operational phases, along with new Installation Project support. We provide technical solution to Projects, Service sales, and the Service contract managers (including direct customer support) throughout the Wind Farm Life Cycle. The Blade Engineer function currently reports into the Blade Manager APAC, providing Teir 2 (regional) support for Blade Module Technical queries and escalations for Tier 3 (Country) escalations, forming a seamless link with Tier 1 (CIM/blade module) to ensure timely conclusion to support requests. Frontend Engineering & Technology > Regional Engineering & Technology APAC > Lifecycle Engineering APAC Responsibilities Working in a regional team assisting with solving technical problems Contribute to Root Cause Analysis workshops and programs Develop first draft Customer Memorandums, Technical reports, Investigations and problem summaries Assist with handling and data collections for Technical Support requests (TSL) for specified country Translation and analysis of data mining activities into concise overviews & reports Create advanced excel & Power BI dashboards to visualize data findings for easy consumption by management teams Review routine annual and ad-hoc internal/External Blade inspection reports in Drone and CIR portal in alignment with specified defect categorization criteria Generate CIR/BIR/BRRs as required Prepare site summary based on pre-review for escalation, approval and processing Review and approve minor Blade Repair repairs CIRs, providing technical feedback on any non-conformity to relevant stakeholders Conduct preliminary assessment of Blade damage severity to ensure safe and reliable operation of the blades under service in Vestas On-site assessment of Blade damages and reporting of these internally and externally as per company requirements Providing timely support for relevant field documentation (Technical, SWIs, SOPs etc) Assist to identify spare parts and documentation as required Qualifications 3 to 8 years working experience in trouble shooting / technical support in Wind turbine Blades or similar industry or environment Mechanical or Composite/Polymer qualifications highly regarded Proficiency in Power Automate, Power BI, SAP, CATIA, CAD, and advanced Microsoft Suite is highly valued. Strong skills in data analytics, visualization, statistical analysis, problem-solving, and soft skills are essential Competencies Able to multitask and prioritize daily work under an ever-growing and diverse environment Ability to work in a high-pressure environment Willing to engage in HSE management and be fully safety focused Well developed soft skills & mature outlook Able to locate information, translate and communicate knowledge to peers and Field technicians Ability to follow directions, processes and prioritize tasks in accordance with business goals Ability to build networks to develop knowledge base to help solve technical issues Comfortable working remotely, as the department is physically located in multiple locations Able to work autonomously without direct supervision Highly collaborative and conscientious What We Offer We offer a exciting workplace with solid professional and personal development opportunities in an inspiring, international work environment with a well-known wind turbine manufacturer. Additional Information Your primary workplace will be Chennai. Please note: We do amend or withdraw our jobs and reserve the right to the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 28th Aug 2025. BEWARE RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com / en / careers / job-openings. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

Mumps Development Bangalore/ Chennai Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team : The Profile core has been repositioned as a strategic core for FIS. This resource will be integral to fulfilling the future demand. This request is to staff a senior Profile host developer who is proficient in Mumps and PSL and will be working on Profile Upgrade projects. What you will be doing: Design, code, test, implement, maintain and support applications software that is delivered on time and within budget. Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. Provides application software development services or technical support typically in a defined project. Develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs, documents, implements and maintains software applications. What you bring: Overall experience of 10+ years 10+ years of Development experience in Mumps and Profile Scripting Langiuage (PSL) Hands on experience into SQL and basic Java knowledge. Build tool: Bit Bucket, SVN, GIT, Maven etc. Strong analytical skills Organizational and time management skills required (ability to juggle multiple priorities at a time) What we offer you : An exciting opportunity be a part of World s Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step!

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password resets, account unlocks, and access management, including multifactor authentication (MFA) support. - Log, classify, prioritize, update, and close service requests and incidents accurately in line with SLAs. - Escalate unresolved or complex issues to appropriate Level 2/3 or resolver teams following defined escalation procedures. - Guide and encourage users to utilize self-service portals, FAQs, and knowledge base articles for faster resolution. - Support end users in using conferencing tools (e.g., Teams, Zoom) and mobile device setups. - Provide priority support for VIP users, ensuring high levels of customer satisfaction. - Use approved remote access tools to provide hands-on assistance when required. - Monitor and follow up on open tickets to ensure timely resolution and user communication. - Contribute to the creation, review, and maintenance of knowledge articles, SOPs, and user guides. - Assist in communicating planned outages, maintenance activities, and IT service advisories to users. - Adhere to ITIL-aligned processes for incident, problem, and release management activities. - Maintain compliance with company security and data protection policies during all support activities. - Collaborate effectively with peers and resolver groups to ensure a seamless support experience. - Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - Experience in a Service Desk or IT Support role. - ITIL Foundation certification (preferred). - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools. Key Skills: - Excellent verbal and written communication in English. - Strong customer service and problem-solving skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk). - Team player with a proactive approach to issue resolution. Required Skills Service Desk, ServiceNow, Troubleshooting

Greetings From Job Shop We have job openings in Bangalore for voice, non-voice, and customer & Technical service roles. Freshers and experienced candidates can apply. Job : International Technical Support Location: Bangalore Salary: Up to 6.2 LPA + incentives Shift: US / UK & Day Shifts Experience: Minimum 6 months in international voice process, international sales, or client servicing Qualification: Graduate or undergraduate Communication: Good English skills required For More Details Call HR Priya 7406026000 and 9964080000 Job Duties: Help customers by understanding and solving their problems Manage customer expectations and conflicts Communicate clearly with customers and team Make decisions quickly to help customers Organize work to finish tasks on time Requirements: Good verbal and written communication Flexible to work in rotational shifts At least 6 months experience in an international voice process How to Apply: For More Details Call HR Priya 7406026000 and 9964080000

Job description **"Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details: Process: International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Naim 7406686000 Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) For More Details Naim 7406686000 or 9964080000 or visit jobshop.ai to explore other open positions with us

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop C all Neha 7975182408 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Neha 7975182408 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Support and troubleshoot issues related to Active Directory, File Servers, and RDP. • Monitor and respond to support emails and service tickets daily. • Manage and track IT support tickets using the ticketing system. • Escalate unresolved issues to higher-level support teams as needed. • Maintain accurate documentation of issues, solutions, and processes. • Provide remote and on-site support to end users. • Participate in shift rotations to support a 24x5 operational model.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

4+ years’ experience in Technical Support, Desktop Support, Windows Support with team lead experience. Candidates must have handled US and UK clients.

We are looking for a skilled Engineer - IT with 2-4 years of experience to join our team at Vasta Bio-Informatics Private Limited, located in Navi Mumbai I. Roles and Responsibility Design, develop, and implement IT systems and solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IT systems and applications. Troubleshoot and resolve technical issues efficiently. Ensure compliance with industry standards and best practices. Participate in code reviews and contribute to improving overall code quality. Job Requirements Strong understanding of IT principles and technologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Strong analytical and critical thinking skills. Familiarity with CRM/IT Enabled Services/BPO industry is an added advantage.

We are looking for a skilled Senior Manager to lead our Service Line team at Omega Healthcare Management Services Pvt. Ltd., located in Chennai I. The ideal candidate will have 8-14 years of experience in the field. Roles and Responsibility Develop and implement strategies to enhance service line operations and customer satisfaction. Lead and manage a team of professionals to achieve business objectives and goals. Collaborate with cross-functional teams to identify and resolve complex issues. Analyze market trends and competitor activity to stay ahead in the industry. Ensure compliance with regulatory requirements and company policies. Foster a culture of continuous improvement and innovation within the team. Job Requirements Proven track record of success in managing service lines and leading high-performing teams. Strong understanding of CRM/IT enabled services/BPO industry trends and best practices. Excellent leadership, communication, and problem-solving skills. Ability to analyze data and make informed decisions to drive business growth. Strong knowledge of healthcare management services and industry regulations. Experience in developing and implementing process improvements to increase efficiency and productivity.

Looking for a skilled Engineer - Voice Support to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Navi Mumbai I. The ideal candidate will have 2-4 years of experience. Roles and Responsibility Provide technical support and resolve customer complaints via phone, email, or chat. Troubleshoot and diagnose issues with software applications and hardware systems. Collaborate with cross-functional teams to identify and implement solutions. Develop and maintain documentation of technical procedures and knowledge base articles. Analyze customer feedback and suggest improvements to processes and procedures. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies. Excellent communication and problem-solving skills are essential. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong analytical and troubleshooting skills are required. Experience with Vasta Bio-Informatics Private Limited is preferred. Familiarity with industry-standard tools and software applications is desirable.

What is the Lead Software Engineer in the FTT AI & Digital Transformation group responsible for? The Lead Software Engineer in the FTT AI & Digital Transformation group is responsible for designing, developing, and implementing cutting-edge generative AI tools-based products. These products are tailored for internal use, primarily benefiting sales and distribution teams as well as Operations teams. The engineer will collaborate closely with cross-functional teams to understand user needs, translate these requirements into technical specifications, and ensure that the solutions developed are scalable, efficient, and user-friendly. Moreover, the engineer will be at the forefront of integrating advanced AI methodologies into practical applications, driving innovation and enhancing operational workflows. What are the ongoing responsibilities of the Lead Software Engineer? Development and Implementation: Design, code, test, and deploy AI-based tools and applications using contemporary technologies. Ensure robust, scalable, and maintainable code. Collaboration with Stakeholders: Work closely with sales, distribution, and operations teams to gather requirements, understand challenges, and provide tailored solutions. Act as a bridge between technical and non-technical teams. AI Integration: Integrate generative AI algorithms and models into software products to enhance functionality and user experience. Stay updated with the latest advancements in AI and machine learning. System Maintenance: Maintain and improve existing software systems by identifying and fixing bugs, optimizing performance, and implementing new features based on user feedback. Documentation: Create and maintain comprehensive documentation for all development activities, ensuring that future modifications and maintenance can be conducted efficiently. Quality Assurance: Conduct regular testing and code reviews to ensure high standards of quality and reliability in all software products. Training and Support: Provide training and technical support to end-users, ensuring they can effectively utilize the developed tools. Gather feedback to continuously improve the products. Innovation and Research: Conduct research and feasibility analysis for new technologies and approaches to keep the company's AI tools at the cutting edge. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in computer science, Software Engineering, or a related field. A Master's degree is preferred. Courses or certifications in AI, machine learning, or data science are highly desirable. Work Experience: 8-10 years of experience in software development, with a focus on building AI-based applications. Proficiency in full stack development, or specialization in frontend technologies (React) or backend frameworks (Python, Django). Experience working with cross-functional teams and integrating AI solutions into business processes. Work Shift Timing - 2:00 PM - 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, theres a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for lifes adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses, children and dependent parents) Life insurance for protection of employees families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave Onsite fitness center, recreation center, and cafeteria Transport facility Child day care facility for women employees Cricket grounds and gymnasium Library Health Center with doctor availability HDFC ATM on the campus

Order Support Specialist The Global Order Fulfillment team supports all aspects of order management for the Legal business. The role will be responsible for supporting projects to improve our customer experience metrics as well as providing analysis and reporting on various business metrics including accounts receivable aging, project profitability, billing compliance, revenue backlog, and operational performance metrics such as lead time, cost per order, average handle time, etc. This position will also provide support to sales operations by developing dashboards and reports related to pipeline health, win rates, deal sizes, sales cycle times, quota attainment percentage, etc. About the Role In this opportunity as Order Support Specialist, you will: Manage multiple internal and external stakeholders to ensure that orders are processed accurately and in a timely manner. Work closely with sales teams to understand their needs and priorities. Provide regular updates to leadership on key initiatives and milestones. Collaborate with cross-functional teams to resolve issues and implement improvements. Analyze data to identify trends and opportunities for improvement. Develop reports and dashboards to track progress and communicate results effectively. Monitor KPIs and take corrective action when necessary. Contribute to strategic planning and project management efforts. Stay abreast of industry developments and best practices. Assist in developing training materials and processes. About You You're a fit for the role of Order Support Specialist if your background includes Bachelors degree or equivalent work experience required. Minimum 1 year of relevant work experience preferred. Proven ability to manage complex projects and priorities simultaneously. Excellent communication and interpersonal skills. Ability to collaborate effectively across different departments and levels of the organization. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Knowledge of CRM systems and order management software preferred. Demonstrated success working in a fast-paced environment. Adaptable to changing circumstances and willing to learn new technologies quickly #LI-SS3 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation . Learn more on how to protect yourself from fraudulent job postings . More information about Thomson Reuters can be found on

Your Role Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments. Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP) Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration. Experienced in managing on-premises and Exchange Online environments Your Profile 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues. Assist end users with their endpoint devices. Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins) Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. What will you love working at Capgemini Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity. Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive. Strong Team Culture & Support System. Work-Life Balance & Hybrid Opportunities.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Your Role Monitor and analyzemainframe system performanceusing tools likeRMF, SMF, and other performance monitoring utilities. Conductcapacity planningby forecasting future resource needs based on usage trends and business growth. Performperformance tuningby optimizing system configurations and implementing best practices. Generate and presentregular reportson system performance, capacity utilization, and trends, with actionable recommendations. Collaborate withapplication developers, infrastructure engineers, and other IT teams to resolve performance issues and implement enhancements. Your Profile 4-12 years of experience in mainframe performance and capacity planning, especially with IBM z/OS systems. Proficient in usingRMF, SMF, and other performance and capacity planning tools. Stronganalytical and problem-solving skillsto identify and resolve performance bottlenecks. Excellentcommunication skillsto collaborate effectively with technical and non-technical stakeholders. What will you love working at Capgemini Work onenterprise-scale mainframe environmentssupporting mission-critical operations. Gain exposure toadvanced performance monitoring and capacity planning tools. Clear career progression fromoperations to architecture and leadership roles. Be part ofhigh-impact projectsthat ensure system reliability, scalability, and performance. Location - Kolkata,Mumbai,Noida,Pune,Tiruchirapalli,Bengaluru,Chennai,Coimbatore,Gandhinagar,Gurugram,Hyderabad