15052 Technical Support Jobs - Page 26

Job Description: Job Title: Production Support Analyst, AVP Location: Bangalore, India Role Description You will be operating within Production services team of Securities Services domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. Work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Bank s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems - UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have : 7+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLO s, SLI s) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. https: / / www.db.com / company / company.htm

Where Application Engineering, Staff Engineer Bengaluru, Karnataka, India Engineering Employee Apply Save Job Share Email LinkedIn X Facebook Jump to Overview Job Description Benefits Culture How We Hire Overview Our Hardware Engineers at Synopsys are responsible for designing and developing cutting-edge semiconductor solutions. They work on intricate tasks such as chip architecture, circuit design, and verification to ensure the efficiency and reliability of semiconductor products. These engineers play a crucial role in advancing technology and enabling innovations in various industries. Play Video Job Description Category Engineering Hire Type Employee Job ID 12371 Remote Eligible No Date Posted 27/07/2025 Alternate Job Titles: SPICE/FastSPICE Simulation Engineer Custom Compiler Frontend Engineer Senior Application Engineer - SPICE Simulation We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are an experienced engineer with a deep understanding of SPICE/FastSPICE simulation and custom compiler frontend applications. You excel at problem-solving and have a strong background in designing and verifying analog circuits, including clocking circuits and data converters. You are proficient in memory design and have a solid grasp of competitive EDA tools in digital, analog, and mixed-signal design and verification. Your exceptional communication and presentation skills enable you to interface effectively with customers and R&D teams. Your proactive approach and project management expertise make you a valuable asset in driving business growth and technical innovation. With your advanced degree and extensive experience, you are ready to tackle complex technical challenges and contribute to the success of Synopsys. What You ll Be Doing: Providing technical support to customers for SPICE/FastSPICE simulation and custom compiler frontend applications. Collaborating with Sales, R&D, Product Application Engineers, and Marketing to drive business growth. Understanding customer requirements and exploring business opportunities. Creating simulation flows and debugging technical issues. Leading technical benchmarks and customer engagements. Writing customer requirement specifications and conducting product training sessions. The Impact You Will Have: Enhancing customer satisfaction and loyalty through exceptional technical support. Driving the adoption and successful implementation of SPICE/FastSPICE simulation and custom compiler solutions. Improving product usability and performance based on customer feedback and insights. Fostering strong relationships with customers and understanding their needs and challenges. Collaborating with R&D teams to influence product development and innovation. Contributing to Synopsys reputation as a leader in technology and innovation. What You ll Need: Design and verification experience in clocking circuits (PLLs), data converters (ADCs, DACs), and other analog circuits. Experience in memory design and verification of SRAM, SRAM compilers, DRAM, Flash, or other non-volatile memories. Knowledge of competitive EDA tool products in digital, analog, and mixed-signal design and verification. Proficiency in English for written and verbal communication. Excellent communication, presentation, problem-solving, and project management skills. BSEE or equivalent with 8+ years of relevant experience, or MS/Ph.D. with 6+ years of relevant experience. Who You Are: Collaborative and team-oriented, with strong interpersonal skills. Proactive and self-motivated, with a strong sense of ownership and responsibility. Detail-oriented and meticulous, with a focus on delivering high-quality solutions. Adaptable and flexible, with the ability to thrive in a fast-paced and changing environment. Passionate about technology and innovation, with a continuous learning mindset. The Team You ll Be A Part Of: You will be part of a dynamic and innovative team focused on providing exceptional technical support and solutions to our customers. Our team collaborates closely with Sales, R&D, Product Application Engineers, and Marketing to ensure the successful adoption and implementation of SPICE/FastSPICE simulation and custom compiler solutions. We are dedicated to continuous improvement and innovation, always striving to enhance the customer experience and contribute to the success of Synopsys. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability. Apply Save Job test Share Email LinkedIn X Facebook Benefits At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. Were proud to provide the comprehensive benefits and rewards that our team truly deserves. Visit Benefits Page Health & Wellness Comprehensive medical and healthcare plans that work for you and your family. Time Away In addition to company holidays, we have ETO and FTO Programs. Family Support Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more. ESPP Purchase Synopsys common stock at a 15% discount, with a 24 month look-back. Retirement Plans Save for your future with our retirement plans that vary by region and country. Compensation Competitive salaries. *Benefits vary by country and region - check with your recruiter to confirm Get an idea of what your daily routine around the office can be like Explore Bengaluru View Map Hiring Journey at Synopsys Apply When you apply to join us, your resume, skills, and experience are first reviewed for consideration. Phone Screen Once your resume has been selected, a recruiter and/or hiring manager will reach out to learn more about you, share more about the role, and answer any questions you might have. Interview Next up is interviewing (in person or virtual). You ll be invited to meet with members of the hiring team to discuss your skills and experience, and what you re looking for in your next role. Offer Congratulations! When you have been selected for the role, your recruiter will reach out to make you a verbal offer (a written offer will follow your conversation), and we hope you accept! Onboarding There will be some steps you need to take before you start to ensure a smooth first day, including new hire documentation. Welcome! Once you ve joined, your manager, team, and a peer buddy will help you get acclimated. Over the next few weeks, you ll be invited to join activities and training to help you ramp up for a successful future at Synopsys!

Retail Business Services (RBS) supports Amazon s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazons catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. Thats where you can help. We believe in Work Hard. Have Fun. Make History value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by complex problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to solve highly scalable solutions in collaboration with other technical teams. You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. You will also contribute to maintain the services healthy and robust. You will be responsible for implementing, and maintaining the solutions you provide. You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring and handling ad-hoc operational asks. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients on to the platform and familiarizing them with platform features and capabilities. You will work with cross-functional teams, including product development, operations, BAs, or SMEs, to resolve customer pain-points 3+ years of software development, or 3+ years of technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern program languages Experience in Unix Experience in agile/scrum or related collaborative workflow Solid in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis Knowledge of distributed applications/enterprise applications Experience analyzing and troubleshooting RESTful web API calls Knowledge of UNIX/Linux operating system Experience with AWS Services, Relational and NonRelational Databases

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best opportunity for you today, we are already thinking ahead to the best opportunity for you tomorrow. So now we challenge you: Think one step further, and then take it! Sandvik Mining & Rock Technology, India is looking for Service Specialist Engine Location- Zawar Mines,Rajasthan Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, loading and hauling and materials handling. Scope Service specialist Engine is responsible for to provide support to customers business, by providing service and technical support on Engine (By means of improving availability and performance of machines with a focus on reliability centered maintenance practice) and effectively transfer knowledge of maintenance and repair processes to Site service engineers and technicians. Key performance areas Environment, Health and Safety Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers. Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the health and safety of any other person in the workplace. Comply with EHS Legal requirements, the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm. So far as reasonably practicable ensure that the workplace, and all associated fixtures, fittings and plant are provided and maintained so that they do not pose a risk to the health and safety of any person, or the risk of harm to the environment. Key Responsibilities Perform repair and maintenance of Engine. Carry out the repair of Engine breakdowns at the work face, as and when required. Provide product support on technical issues. Actively promote genuine Sandvik spares. Assist with completion of supportive production documentation Product manuals and technical support information. Carry out scheduled audit of equipment. Identification and feedback of equipment defects, for taking up the concerns with Product company. Support the compilation of accurate data for warranty process. Perform fault diagnosis and troubleshooting on equipment. Keep technical personnel advised of any relevant information e.g. Service Bulletins. Become a safety leader by demonstrating and participating to improve the zero-harm culture. Adhere to all Sandvik Policies and Procedures. Adhere to all Sandvik EHS Policies and Procedures. Implement improvement suggested by Product company. Eliminating repetitive failures and improve component performance. Carry out planned maintenance in workshop, ensuring 100% compliance with all job plans. Analyse lubrication oil test reports to assess condition of equipment and suggest corrective action on maintenance planning to improve the equipment reliability. Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction. Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation. Analyse MTTR / MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR & increase MTBF. Liaise with customer to seek feedback on product performance. Prepare SOP on maintenance and repair practices. Support development of colleagues & peers by conducting on the job & classroom training i.e. Impart analytical troubleshooting and fault Diagnostic training. Develop successor s while in the role. Important Aspects Of The Role Are: Service Excellence Customer Interaction Product Knowledge Communication Skills Critical Success Factors A team leader with practical Hands-on approach. A self-motivated & open personality combined with strong leadership skills. Capacity to build good customer relations. Computer literacy including MS-Excel, Word and Power point. English communication skill. Ability to work as part of a broad, integrated team Strong Customer service focus Excellent communication and interpersonal skills. Flexibility to work within customer requirements, including customer sites, other sites and Underground. Ability to challenge difficult mining condition and plan to achieve operational performance in adverse working condition. Continuously improve and update personal knowledge with respect to product development and technical innovation. Strong safety focus and understanding and awareness of safety in a mining and / or heavy industrial environment. Possess an excellent ability to read schematics Excellent diagnostic ability to troubleshoot maintenance problems. Ability to inspect all major jobs before releasing the equipment. Experienced at understanding and communicating the cost implications of incorrect maintenance. Ability to transfer knowledge early to another person through coaching and mentoring. Your profile A result oriented & experienced professional with Degree/Diploma in Engineering & 7-10 years of hands on and leadership experience of handling service of Engine or Engine applications Good people management capability and ability to train people. Should have been actively involved in the service operations in a complex service set-up and multi-cultural environment. Must have worked in a contract situation with Sandvik equipment on a customer site to clearly understand the cost implications of incorrect maintenance. Must be available to work in a remote location in India. Benefits Sandvik offers a competitive total compensation package including comprehensive benefits. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

Technical Sales Representative Apply Now Skills : Industrial Sales/ Good Communication/ Pleasant Per Experience : 1 To 2 Years Education : Diploma in Mechanical Electrical/ electronic Communication Location : Bhiwadi, Rewari

Job Responsibility: Business Development from both local and International market, sending quotations, specifications trial samples, PFI, Negotiations. Provide technical support to the customers, solve customer query whenever required. Co-ordination with various internal channels of the company such as suppliers, logistics, accounts, for timely processing of the customer need in a given time frame. Interacting with the customers and understanding their requirements for material shipment, coordinating with the team and overlooking all the details. New business development both locally and internationally through various references and modes of communication. Monitoring sales and in-depth analysis, generating reports for the marketing team. Preparing marketing inputs like presentations, brochures, etc. Experience: Candidate with minimum of 5 years of experience Education Background: Degree should be science any stream (except engineering) or Preferably MVSc. Qualifications Experience can be relaxed in the case of exceptionally talented candidates with the approval of Management

Are you ready to transform the way businesses pay and get paidBottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! About Bottomline Technologies Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The companys solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital. Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies. Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer. Position Summary: We are looking for a strong developer to work on our Digital banking solutions. More than 4 trillion payments originate from our Digital banking solutions every year and 17 of the top 50 US banks, by asset size, use our solutions. You will be working on customizing the solutions for our customers that have a direct impact on their end users. You should possess excellent communication skills (written and verbal, formal and informal), be a go getter and problem solver and be comfortable working in agile teams that have autonomy and complete ownership. This position is based at our Bangalore, India office (Hybrid) Responsibilities: Follows software development life cycle (SDLC) Participates and contribute in formal and informal code reviews Write Unit and Integration test cases. Performs production support and troubleshooting and maintenance (defect resolution) Write well-designed, testable code. Collaborate with cross-functional teams, including product, Production support, and operations, to ensure best-in class customer experience. Able to guide junior developers. POC on new technologies/frameworks. Participate in agile development processes and team meetings. Required Skills: 2-4 years of hands-on experience Strong coding experience with Java, J2EE, SQL . Strong experience in java frameworks, especially spring framework . Solid experience developing with SQL queries, stored procedures, views and triggers . Experience coding REST and SOAP services. Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility. Strong problem solving and conflict resolution skills. Working experience with version control systems like Git/bitbucket and build tools like maven . Strong in design and coding. Experience in team leading and provide technical support. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Experience : 0-1 yrs Job Role : Full-Time Location : Noida, IN Job Requirements : Degree in Computer Science or Information Technology. Proficiency in Windows/Linux/Mac OS. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Job Responsibilities : Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking to customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment.

Join Our Team: Key Management HSM Engineer Role Key Management HSM Security Engineer We re hiring an experienced Key Management HSM Security Engineer to lead the design, deployment, and management of secure cryptographic infrastructure within the organization. The focus will be on Thales HSM (Luna) and CipherTrust platforms, enabling secure root key management and cryptographic operations for enterprise-scale workloads. This role demands deep expertise in HSM integration , key lifecycle management , and cryptographic standards , along with the ability to work cross-functionally with application, infrastructure, and security teams. Job Skills: PKI, digital certificates, encryption algorithms Familiarity with key lifecycle controls, secure key storage, and enterprise-grade access controls Knowledge of compliance frameworks: ISO 27001, PCI DSS, NIST 800-57, FIPS 140-2/3 Preferred Qualifications Experience integrating HSMs with IAM systems, CI/CD pipelines, and enterprise applications Responsibilities: Lead deployment, configuration, and administration of Thales Luna HSM and CipherTrust Manager Implement root key security controls to safeguard cryptographic assets Define and manage key lifecycle processes creation, rotation, archival, decommissioning Automate key provisioning and audit workflows using Python, Shell, or PowerShell Ensure adherence to compliance frameworks: FIPS 140-2/3, PCI DSS, NIST, GDPR Establish secure architecture for on-prem HSMs and integrate them into broader enterprise security posture Perform threat assessments and lead incident response efforts related to key compromise or misuse Maintain detailed documentation of architecture, operational procedures, and compliance reports Align HSM implementation with enterprise identity, access management, and PKI systems Integrate HSMs with enterprise systems: applications, databases, file storage, certificate authorities Provide technical support for HSM infrastructure troubleshooting key issues, crypto failures, performance bottlenecks You may have questions or youre not sure you have all the information to apply Leave your questions here. Exchange your information securely through using your credentials on the National Authentication System. What is it that makes Terralogic stand out in the industry Anything we do we are swift and thorough. We get our inspiration and motivation from our plethora of product thinking management teams. Our mid-level management not only takes care of the assigned work but goes one step beyond in power-consulting our customers at the right time and on the right aspect. Every employee of Terralogic zeal to find solutions be it internal or for our partners. Our employees are trained to handle pressure and aggressive deadlines. This approach towards customer sensitivity and delivery have given us abundant opportunity to add value in multiple domains and technologies. Partner with us, let s achieve success together. What is Terralogic s service expertise While we specialize in a wide range of industries, we solve specific Technology problems with leading cross-industry approaches, expert and advisory services in the areas of Digital Transformation, DevOps, Internet of Things (IOT), Digital Marketing, SEO, SMO and User experience (UI/UX) design solutions. We approach technology from a business perspective with business value creation at the forefront of our objectives. We not only develop business-driven technology strategies, we also bring development, implementation and operating services to our clients. We serve 360-degree technology solution, right from product conceptualization to product maturity in a broad range of technical skills through experts with an acute eye on stability and boosted productivity. Terralogic owns a 1000+ of strength and an experienced management syndicate who are disciplinary best-in-class. Which industries does Terralogic provide its services Since 2008 Terralogic is rendering futuristic technology services for the forward-looking connected world. Our target centric DNA ensures ahead of the time engineering expertise in accordance with client roadmap and business needs. We carry long lasting partnership by fulfilling customer expectations and at the same time keeping business efficiency sound! As we hold a personalized and beyond business care for our customers, we keep a keen eye on real-time problem exactly the way our customers look at them and provide far fetching solutions at highly optimized cost levels. Terralogic provides advisory consulting and IT services for Automotive, Communications, Construction, E-commerce, Gaming, Healthcare, Manufacturing, Media Entertainment, Retail, Travel Transportation industries. We make available Board Support Package, OS porting, driver development for development boards, developing firmware and bootloader for different platforms, middleware for multimedia package development, verification and integration for third party software. What does Terralogic services provide for its customers The growth of the service industry in the past few decades has taken a vertical shift to a significant height. Terralogic has profoundly taken part in handling customers need with expertise and extensive industry expertise aids to encompass the futuristic technology for what lies ahead. Our service sector is hugely varied to define and to encompass in a liner. The industry is constantly evolving as it deals with changing economics, regulatory pressures and the growth of mobile banking. We re here to help you stay in pace with time. Our services are into UI/UX experience designing where our capability is one of the best in pan India, Engineering services taking SAAS, Information Management System (IMS), Custom Development, Quality Assurance (QA) and Automation, collectively backed-up by multiple support services. We employ sustained services like workplace digitization, Hyperconverged, Cloud and Infra services. Not lagging behind, have made remarkable progress in the burgeoning entertainment industry too. While Terralogic gushes towards innovation and excellence, we make sure that at the same time our customer experience is made to turn into customer delight. Our increase in business efficiency following our innovative technology stack of Internet of Things, Cloud computing, Social computing, Mobility and Analytics is worth counting. Along with domain level branding, cloud master control, storage backup, digitizing, developing gateway solutions and multi-channel help desk support, we provide geotagging GPS enabled services. All vacancies open at Terralogic (all locations) are mentioned in our Careers Page section of Terralogic website. Candidates have the option of filtering their search based on job location. We do keep our Social media handles Facebook and LinkedIn updated with the new job openings. You can search for a specific vacancy using our job search and exchange your information securely using your credentials and don t forget to attach your resume too. You will surely discover all steps on how to apply in each detailed job description. If there is no job matching to my profile, can I still apply We do not want to accept your application and not revert back for an indefinite time, losing your CV in the process. . We suggest it is best to apply to a specific vacancy found through our job search portal. Where you can receive an email with new vacancies that matches your preferred criteria when they arise. Yes, we do store all candidate details on a central database for a period of two years, post which we consider your job requirement to be changed. If not you can surely visit our site and re-enter your details with the updated CV/resume. We do remove the data of individuals who opts out or unsubscribes to our process. The qualification / expertise / experience purely subjects to the level and nature of roles and responsibilities. We make it a point to mention all educational details clear in all our Job openings. If you are interested to know about Terralogic job vacancies as per functional area of interest/location, you will easily find all of them in our Careers Page, select your geo-location of interest and apply. We do encourage budding talents and believe in guiding them towards a smarter future. . Terralogic always encouraged to provide opportunity and employment. When you apply for a specific job in our website Careers page, we make sure you get exposure towards the exact same opening as long as your application is through a specific job vacancy via our website Careers page. Terralogic does not hire from Third-Party agencies, hence we advise you to ignore such job offers from Terralogic, which are malicious or suspicious asking for money/or any favour in return of appointment letter. for appropriate follow-up. What kind of work environment can I expect in Terralogic We dare to dream, being in Terralogic opportunities are just a step away. Here achievers are built because we dare to reform yesterdays practices to tomorrows potential. Be a part of Terralogic! As we believe you can help include magic through technology with your skills. Here we believe in collaboration, mutual respect and achieving your best on the go. Terralogic puts forward a profuse of prospects to bring up ideas and work towards your goals. We innovate new ideas, look for challenges towards triumph. Our management and senior managers are very approachable with new ideas and career opportunities, setting higher goals, as one is never too spent to achieve more. We don t stop just at the ideas, because here at Terralogic we believe it is not about ideas, it is about making those ideas happen. Files allowed: png, jpg, PDF, mp4 Our 16 years of achievements includes: PLEASE UPLOAD A VALID FILE (PDF only) Thanks for the contacting us.We will get back to you soon.

Jobs At CCIL - ccil - The Clearing Corporation of India Limited Job Description of : Endpoint Security Support Executive Job Title : Assistant Manager II Department : Information Technology Reports To : Senior Manager Experience : 2 /3 Years of work experience Preferred Qualification : Diploma in Engineering/Any Graduation Degree Required Qualification : Diploma in Engineering/Any Graduation Degree Skill, Knowledge & Trainings : Excellent command / highly proficient in spoken and written English Should have Exceptional customer service skills. Troubleshooting skills for Windows Operating Systems (OS). Should have working knowledge of softwares/tools used for management of Antivirus, Inventory, Application control, Windows Patches & Builds & Browser security. Proficient knowledge of computer systems and its peripherals. Microsoft trainings on Server / Client OS Fundamentals & Security preferred. Core Competencies : Excellent in teamwork with a strong sense of responsibility, accountability, reliability, and commitment Self-motivated & Self starter Ability to quickly adapt to new technologies Ability to thrive on challenges/pressure Ability to manage task flow and complete assigned project on time Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way Have an analytical nature in order to determine the underlying reason for a particular problem. Solve non-standard issues that may require analytical and conceptual thinking Functional Competencies : Security Products Related Support for the following. Antivirus / EndPoint Detection & Response (EDR), Extended Detection & response (XDR). Endpoint Patch Management. Application Whitelisting Solution. Data Loss Prevention (DLP) Management. Performing Health-check exercises to ensure Compliance enforcement & adherence of all systems beings managed. Logging call with OEMs / Service providers for various issues and vulnerability related closure. Additional Competencies Strong technical knowledge of Microsoft product line including Windows & Client Operating Systems & MS Office IT asset tracking knowledge and related documentation. Expertise in advance level troubleshooting of incidents impacting end users. Capacity management of Servers hosted in virtualized environments. Adhere to system security practices. Support multiple users in a timely and efficient manner, following timely escalation process/procedures. Research, resolve, respond to, and document appropriate user inquiries, as requested. Escalate or re-assign issues as needed to appropriate resources for resolution. Good knowledge of Local Area Network infrastructure. Knowledge on basic handling of Virtual hosted Servers. Effective Co-ordination with various support teams/departments /vendors. Proficiency in Email and Telephonic communication. Ability to multi-task and prioritize workload Ability to make independent decisions when required for problem resolution. Job Purpose : Maintenance of Compliance of End user Windows systems by effective management of Security products of Antivirus, EDR & XDR, Windows Security Patches, Application Whitelisting solution & Data Leakage Solution. Area of Operations : Onsite & Remote Technical support to CCIL/CDSL/LEIL users & Onsite consultants Key Responsibility : Using centralized ticketing system for receiving & closing support related calls. Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards. Running day to day Server & Application checklists as part of Server / application management. Submission of monthly / quarterly reports for applications / servers being managed. Maintenance & Submission of various documentation & reports for Audits. Maintaining the build environments for all products and platforms. Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout its lifecycle in a timely fashion. Plan, execute and finalize procurement for technology spending across the organization. Experience in obtaining quotes from vendors and negotiations. Management of End user centralized Application Softwares used for Browser management, Asset Inventory management, Antivirus management. Patch management. Management of Voice Recording Systems (VRS). Management of onsite AMC vendor team to ensure call resolution is within agreed Service Level Agreement (SLA). Setup and support for hosting meeting via softwares such as Cisco Webex / Zoom. Audio / video conference systems setup such as Polycom / Blue Jeans. Vendor management. Replacement / Upgrade of hardware / software in line with organizations Asset Obsolescence policy & procedure. Assessment of VA/PT (Vulnerability Assessment / Penetration Test) reports and related work for closure of vulnerabilities. Day to Day investigation work related to SOC (Security Operation Centre) alerts & reports. Planning & Executing BCP for various applications being managed. Performing Health-check exercises to ensure Compliance enforcement & adherence of all systems beings managed. Provide technical support to onsite and remote personnel to ensure prompt restoration of service on a variety of systems and applications. Installation, configuration, maintenance and troubleshooting of existing endpoint environments including imaging and complete system setups.

Profile: We are seeking a seasoned electrical design professional with strong expertise in UL-certified and CE-certified industrial control panels. This role focuses on end-to-end design ownership, compliance with global standards, and customer coordination during the design phase. Ideal for someone who can handle complex technical requirements across international markets while collaborating effectively with internal and external stakeholders. Responsibilities: 1 Design & Engineering - Lead the design of industrial electrical panels compliant with UL, CE, and other global standards Finalize panel layouts, schematics, wiring plans, and component selection using design tools like AutoCAD Electrical or EPLAN Optimize design for functionality, safety, manufacturability, and cost-efficiency Provide design support during manufacturing and site installation stages Preparation of bill of material (BOM) 2 Customer Coordination - Coordinate directly with customers and end-users during the design and planning phase to gather requirements and propose solutions Conduct design review meetings to align expectations and ensure compliance with specifications Offer technical support for customer queries related to compliance, layout, and design feasibility 3 Certification & Compliance - Ensure all panel designs meet the requirements of UL standards (such as UL 508A, UL 61800) and handle interface with UL for inspections and approvals Design and support CE-certified panels as per EN/IEC 60204-1 and other European directives Participate in seismic qualification and special application testing for panels as needed 4 Internal Collaboration - Work closely with the production, procurement, and project execution teams to ensure design intent is maintained during manufacturing Guide junior engineers or drafters where required Interface with the certification team and testing engineers to ensure smooth product approvals Qualifications: 1 Bachelor in Electrical Engineering or related discipline 2 7 to 15 years of experience in industrial panel design, with a focus on international compliance 3 Proven expertise in UL-certified panel design, CE compliance, and working with certification bodies 4 Practical experience with AutoCAD Electrical, EPLAN, or similar platforms Strong communication and coordination skills, especially with customers and internal teams 5 Up-to-date knowledge of UL, CE, IEC, and other relevant standards Preferred Skills 1 Familiarity with NEC, NFPA 79, IEC 61439 2 Experience in seismic testing for industrial panels 3 Knowledge of export panel requirements for North America, Europe, and Asia 4 Understanding of functional safety or hazardous area compliance (bonus)

Key Responsibilities: IT Strategy and Management: Develop and implement the hotels IT strategy in alignment with the overall business objectives. Evaluate and oversee the integration of new technologies to improve hotel operations and guest services. Maintain an up-to-date understanding of current IT trends and innovations, recommending relevant solutions for implementation. Infrastructure and System Management: Oversee the design, installation, and maintenance of the hotel s IT infrastructure, including networks, servers, and hardware. Manage the hotels management software systems. Ensure the availability and reliability of IT systems, with minimal downtime. Cybersecurity and Data Protection: Implement and monitor cybersecurity measures to protect data, networks, and systems against security breaches. Ensure compliance with data protection regulations. Technical Support and Troubleshooting: Provide technical support for hotel staff and assist with resolving any software or hardware issues. Train staff on IT protocols and the use of hotel systems to ensure maximum productivity and minimal disruption. Maintain a ticketing system for IT support requests, managing resolution timelines and escalating critical issues as necessary. Vendor and Budget Management: Negotiate contracts and coordinate with vendors for IT services, software, and equipment purchases. Manage the IT budget, controlling expenses and finding cost-effective solutions for technology investments. Project Management: Lead and manage IT projects from inception to completion, ensuring they are delivered on time and within budget. Collaborate with other departments to understand their technology needs and implement solutions that improve workflows. Oversee the rollout of new software updates or systems upgrades, managing testing phases to minimize disruptions. Data Management and Reporting: Ensure proper data management practices are in place, including data backup, recovery, and archiving procedures. Generate IT-related reports and analytics to support strategic decision-making. Maintain system documentation, including configuration, process workflows, and standard operating procedures. Guest Experience Enhancement: Implement technology solutions that improve the guest experience. Collaborate with marketing and customer service teams to leverage technology for personalized guest engagement and loyalty programs. Troubleshoot and enhance guest-facing technology to ensure user-friendly operation and satisfaction.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally. Responsibilities Be the first point of contact for all technical support issues Escalate trouble tickets to our infrastructure and development teams as appropriate Coordinate end user support with other Helpdesk team members or teams Perform basic Active Directory/O365 administrative tasks Perform hardware and software maintenance / troubleshooting on all end user equipment Perform preventative maintenance on equipment and software Provide support and assistance to local and remote employees Track and document your work clearly and efficiently Assist with administering new and existing systems and software Create documentation of solutions to reported issues, resolution steps, support procedures Document processes and take inventory of systems Perform other duties as assigned The first 30 days, the support specialist will: Meet the teams and get to know our services and their consumers Become comfortable supporting their areas of expertise Make connections within the team and consume knowledge articles to begin to understand the SailPoint way Expected to gain familiarity with SailPoint s tech stack and the general workflow of how to provide basic support in the SailPoint environment (password resets, MFA reset, locked accounts, etc). Should be able to provide support to more basic issues. By the end of 60 Days, the support specialist will: Coordinate with end user support and other Helpdesk teams/team members Confidently address incidents and requests across our spectrum of services Join meetings as required and support end users across locations and time zones Independently manage end-user support devices and supporting applications platforms By the end of 90 Days, the support specialist will: Contribute to the existing, on-going and new projects/applications Recommend and apply environmental changes to strengthen our services Speak confidently to the standards and services the team provides Effectively coordinate and communicate with cross-functional teams Display teamwork skills supporting users within a global environment Minimum Requirements: Experience creating documentation, how to articles or equivalent Proven troubleshooting abilities with a strong customer service orientation Ability to effectively prioritize and execute tasks, be organized and manage your time Ability to exercise good judgement Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications Excellent oral and written communication skills Excellent self-task management skills Familiarity with setup, install, and configure of Android and iOS devices preferred Familiarity with automated provisioning tools, service desk software preferred Customer service oriented

Who You will work with Cisco seeks a Technical Consulting Engineer with expertise on Cisco s products and solutions to join Cisco s CX High Touch Expert Care team. CX is a team of outstanding technical guides whose #1 focus is to deliver an outstanding customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. What You will Do - responsibilities You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. Provide phone/email consultation to independently debug complex product problems reported by Cisco customer. Acts as a technical point of contact for engineers in team. Provide technical support to customers for Cisco technologies, products, and/or solutions. Typically be responsible for resolving moderately and complex technical problems, depending on the customers need. You will simulate technical problems in lab environment. You will share knowledge with other people in writing technical documents and enlarge the knowledge database. You will provide internal and/or external technical presentations (cross-training). You will raise some specific problems to the responsible Business Units for product enhancement. You will demonstrate a competence and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Ready to work in 24*7 Rotation Shift (Including Night Shift). Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider). Maintaining and troubleshooting Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K) Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do itWell, for starters with people like you! Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hairDon t care. TattoosShow off your ink. Like polka dotsThat s cool. Pop culture geekMany of us are. Passion for technology and world changingBe you, with us! #WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Kaleris is looking for Software Engineer to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods Directing our software programming initiatives Overseeing the development of documentation Working closely with clients and cross-functional departments to communicate project statuses and proposals Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems Managing the software development lifecycle Monitoring system performance Communicating key project data to team members and building cohesion among teams Developing and executing project plans Applying mathematics and statistics to problem-solving initiatives Applying best practices and standard operating procedures Creating innovative solutions to meet our companys technical needs Testing new software and fixing bugs Shaping the future of our systems

Aviators Infotech is looking for Service Engineer to join our dynamic team and embark on a rewarding career journey Technical Support: Respond to service inquiries, troubleshoot technical issues, and provide solutions Maintenance and Repair: Perform routine maintenance, inspections, and repairs on systems or equipment Installation and Setup: Install, configure, and set up new systems or machinery as required Testing and Diagnosis: Conduct tests, analysis, and diagnostic procedures to identify problems and recommend solutions Customer Interaction: Interact with customers, clients, or internal stakeholders to understand their needs and address concerns Documentation: Maintain accurate records of service activities, reports, and documentation Training and Guidance: Provide training and guidance to users or clients on the proper use and maintenance of equipment or systems Required Skills and Qualifications:Technical Knowledge: Proficiency in relevant technologies, systems, or machinery Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently Communication Skills: Strong verbal and written communication for interacting with clients and documenting procedures

Aviators Infotech is looking for Service Engineer to join our dynamic team and embark on a rewarding career journey Technical Support: Respond to service inquiries, troubleshoot technical issues, and provide solutions Maintenance and Repair: Perform routine maintenance, inspections, and repairs on systems or equipment Installation and Setup: Install, configure, and set up new systems or machinery as required Testing and Diagnosis: Conduct tests, analysis, and diagnostic procedures to identify problems and recommend solutions Customer Interaction: Interact with customers, clients, or internal stakeholders to understand their needs and address concerns Documentation: Maintain accurate records of service activities, reports, and documentation Training and Guidance: Provide training and guidance to users or clients on the proper use and maintenance of equipment or systems Required Skills and Qualifications:Technical Knowledge: Proficiency in relevant technologies, systems, or machinery Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently Communication Skills: Strong verbal and written communication for interacting with clients and documenting procedures

SMG InfoTech is looking for Software Support Engineer to join our dynamic team and embark on a rewarding career journey The Software Support Engineer is a key member of the technical support team, responsible for assisting customers or clients with technical issues related to software products or applications This role involves diagnosing problems, providing solutions, and ensuring a positive customer support experience Key Responsibilities:Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance Issue Diagnosis: Analyze and troubleshoot software-related problems reported by customers, identifying root causes and potential solutions Problem Resolution: Provide step-by-step guidance and instructions to customers to help them resolve technical issues with software products Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and follow-up actions taken Escalation: Escalate complex or unresolved technical issues to higher-level support or development teams and follow up on progress Product Knowledge: Stay updated on software products, new features, and updates to provide accurate information and support Feedback: Collect and summarize customer feedback, making recommendations for product improvements or enhancements Knowledge Sharing: Share knowledge and solutions with team members to improve overall support efficiency Training: Assist in creating and updating customer support documentation, knowledge base articles, and training materials Quality Assurance: Ensure that customer support meets or exceeds service level agreements (SLAs) and maintains high levels of customer satisfaction

Annalect is looking for Adops - Analyst to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Centre. Our support engineers are familiar with the common challenges organisations face when deploying Celonis software and are able to quickly diagnose and support the questions regarding product-related issues our customers face and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and you will be based in Bangalore, India. The Role: As a core function of the position, you will be responsible for the analysis, diagnosis, and recovery of complex technical issues. This will involve close engagement and interaction with our Product and Engineering teams and at times our customers. The work you ll do: Provide in-depth technical support for customer issues across one or more product areas of the Celonis Execution Management System (EMS) Drive and resolve complex Tickets according to ITSM processes Qualify problems or defects for close collaboration with Celonis Development and Product Management Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation Participate in 24x7 3-shift Support model The qualifications you need: An education in the field of IT, Computer Science, Engineering, or similar. First experience working as Technical Support Engineer, ideally experience handling complex technical issues. A fundamental working ability of heterogeneous Linux/Unix systems. Knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog, Python, Java Have a structured approach to analyse and resolve issues Ideally, experience with database systems and SQL Experience with AWS and / or MS Azure. Customer contact experience, communication and service-oriented. A thirst to learn and like bringing ideas to the table. What Celonis can offer you: The unique opportunity to work within a new category of technology, Execution Management Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more) Great compensation and benefits packages (stock options, generous time off, family leave from day one, and more) Mental well-being support (mindfulness tools such as Headspace, virtual events and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future What Celonis Can Offer You: Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business. Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities. Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more . Interns and working students explore your benefits here . Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs. Connect and Belong: Find community and support through dedicated inclusion and belonging programs. Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future. Collaborate Globally: Join a dynamic, international team of talented individuals. Empowered Environment: Contribute your ideas in an open culture with autonomous teams. About Us: Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video . Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that The Best Team Wins . We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - thats when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process . Please be aware of common job offer scams, impersonators and frauds. Learn more here .

IT Services Analyst Location: India Ref: REF2543Q Job Function: Information Technology Company Description At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the worlds toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. Job Description The IT Services Analyst is responsible for all handling all Tier 1/ 2 / 3 tickets and deployment / support activities relating to all personal computing devices and associated software under the direction of service delivery manager. The function is responsible for ensuring the defined customer care philosophy is adhered to and driving efficiency, effectiveness and customer satisfaction to all BIS customers. To work alongside colleagues to ensure support incidents are resolved within standard BIS SLA s. Identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT s. Respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths. Collaborate and work with colleagues around the globe from different functions, vendors and service providers as required. Qualifications Responsibilities: Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support Manage tickets and service requests to BIS standards and ensure BIS SLT targets are met . Provide tier 1/2/3 technical / remote support to all Smiths employees. Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements Provide support to Manufacturing environment for hand scanners, label printers and other manufacturing devices connected via network Assist the GSD / Client Services Supervisor and support other GSD / Client Services Analyst in the implementation and maintenance of policies, procedures and associated training plans Provide necessary support to ad-hoc projects for BIS Enable provisioning of desktop devices when required Provide knowledge transfer and training to colleagues as required Prepare and deliver devices to final customers Monitor and ensure responses to incidents are within standard SLA s Support VIP and senior management Regularly monitor & manage the local ISP s to address any issues / downtime and bandwidth are operating effectively at all sites. Regular review of IT assets by working closely with CS team in terms of stock and to support any break fix and new hire support. Availability to travel to support other Smiths locations / sites as and when required. Technical skills: Experience in a customer service oriented, customer support environment and IT service desk environment desire. Experience in hardware, software, operating systems, networking, remote connectivity knowledge and Workstation management support Experience with Windows10/11, Microsoft Business Products, LAN/WAN, Microsoft O365 products (Teams, OneDrive, Outlook). Workstation management and desk side support Strong communication and collaboration skills Ability to organize and manage multiple tasks and priorities. Knowledge of ITIL Service Delivery processes Experience of working in a Customer Support environment Experience in VIP support. Maintain confidentiality of information; communicate effectively with the more difficult customers

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! About Bottomline Technologies Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The companys solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital. Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies. Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer. Position Summary: We are looking for a strong developer to work on our Digital banking solutions. More than 4 trillion payments originate from our Digital banking solutions every year and 17 of the top 50 US banks, by asset size, use our solutions. You will be working on customizing the solutions for our customers that have a direct impact on their end users. You should possess excellent communication skills (written and verbal, formal and informal), be a go getter and problem solver and be comfortable working in agile teams that have autonomy and complete ownership. This position is based at our Bangalore, India office (Hybrid) Responsibilities: Follows software development life cycle (SDLC) Participates and contribute in formal and informal code reviews Write Unit and Integration test cases. Performs production support and troubleshooting and maintenance (defect resolution) Write well-designed, testable code. Collaborate with cross-functional teams, including product, Production support, and operations, to ensure best-in class customer experience. Able to guide junior developers. POC on new technologies/frameworks. Participate in agile development processes and team meetings. Required Skills: 2-4 years of hands-on experience Strong coding experience with Java, J2EE, SQL . Strong experience in java frameworks, especially spring framework . Solid experience developing with SQL queries, stored procedures, views and triggers . Experience coding REST and SOAP services. Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility. Strong problem solving and conflict resolution skills. Working experience with version control systems like Git/bitbucket and build tools like maven . Strong in design and coding. Experience in team leading and provide technical support. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Job Summary: We are seeking a skilled and proactive IT Executive to manage day-to-day technical support and ensure the smooth functioning of all IT systems within the organization. The ideal candidate will be responsible for hardware and software troubleshooting, network maintenance, data backup, and providing technical support to staff across departments. Key Responsibilities: System & Network Support: Install, configure, and maintain computer hardware, software, networks, printers, and other IT equipment Monitor and maintain the organization s network infrastructure, internet connectivity, and firewalls Troubleshoot issues related to LAN/WAN, Wi-Fi, VPN, and IP configurations User Support: Provide technical support to employees and resolve IT-related issues in a timely manner Maintain user accounts, passwords, email setups, and system access controls Train staff on software tools, IT security, and best practices Data Management & Security: Perform regular data backups and system recovery procedures Monitor antivirus software, firewalls, and ensure cybersecurity best practices Assist in managing access rights and data protection compliance Hardware & Software Maintenance: Maintain asset inventory of IT equipment (laptops, desktops, servers, etc.) Install and update licensed software applications Coordinate with vendors for AMC (Annual Maintenance Contracts), repairs, and IT procurement IT Documentation & Reporting: Maintain records of IT issues, resolutions, and preventive maintenance logs Prepare reports on system performance, downtime, and support activities Recommend system upgrades or improvements based on usage and performance Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field 2+ years of experience in IT support, networking, or system administration Knowledge of Windows/Linux OS, Microsoft Office, and basic server management Familiarity with networking concepts (TCP/IP, DNS, DHCP), routers, and switches Good communication, problem-solving, and time-management skills Preferred Skills: Experience with ERP, CRM, or other enterprise software systems Knowledge of cloud platforms (e.g., Google Workspace, Microsoft 365, AWS) Understanding of ITIL processes and cybersecurity protocols Ability to work independently and handle emergencies efficiently

for a skilled SAP Basis Consultant with 5-7 years of experience in SAP system administration. The ideal candidate will have a strong understanding of SAP infrastructure, database administration, and system monitoring. Responsibilities: 1. Install, configure, and maintain SAP systems including ECC, S/4HANA, BW/4HANA, and Solution Manager. 2. Perform system upgrades, patches, and enhancements as necessary to ensure system stability and performance. 3. Monitor system performance and health, troubleshoot issues, and implement solutions to optimize performance and minimize downtime. 4. Manage SAP security including user administration, roles, and authorizations. 5. Collaborate with other IT teams to ensure integration between SAP systems and other enterprise systems. 6. Provide technical support and guidance to the SAP team and end-users. 7. Implement and maintain backup and disaster recovery procedures for SAP systems. 8. Stay updated with the latest SAP Basis technologies and best practices. Requirements. 1. Bachelors degree in Computer Science, Information Technology, or a related field. 2. Experience with SAP system monitoring, performance tuning, and troubleshooting. 3. Knowledge of SAP security concepts and best practices. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team.