15052 Technical Support Jobs - Page 24

You will be working as a Print Engineer (Field Support) in Gurugram on a full-time on-site basis. Your primary responsibilities will include troubleshooting issues, providing technical and customer support, ensuring the smooth operation of printing systems, and delivering exceptional customer service at the client's location. To excel in this role, you should possess strong troubleshooting and technical support skills, along with excellent customer support and service abilities. Proficiency in Operating Systems is essential, and you should have excellent problem-solving and communication skills. The role requires you to work both independently and collaboratively within a team environment. Any experience in the IT or related industry would be advantageous. A degree in Information Technology, Computer Science, or a related field is preferred. If you are passionate about resolving technical issues, providing top-notch customer service, and working in a dynamic team environment, this role may be a perfect fit for you. Please reach out to Dixita Uppal at dixita@raspl.com for further details or to express your interest in this opportunity.,

As a Windows Server & Cloud Administrator at Prism IT Solutions Pvt. Ltd., you will be responsible for server administration, system administration, troubleshooting, technical support, and patch management. Your role will involve working on Windows Server and Cloud environments, handling Active Directory and user administration, as well as installing and troubleshooting remote access tools like TS Plus and RHosting. To excel in this role, you should have strong server administration and system administration skills, along with the ability to troubleshoot issues and provide technical support. Knowledge of network security, protocols, and experience in working with Windows Server and Cloud environments are essential. You should possess excellent problem-solving abilities, communication skills, and the ability to work effectively in a team. Applicants for this position must be residents of Pune.,

The Customer Support Specialist position at Scrap Market in Pataudi, Gurugram is a full-time on-site role that requires providing exceptional customer support and technical assistance to ensure customer satisfaction. In this role, you will utilize your analytical skills to resolve issues effectively. To excel in this position, you must possess strong customer support and technical skills along with a proven track record of maintaining high customer satisfaction levels. Excellent communication and problem-solving abilities are essential for addressing customer inquiries and providing appropriate solutions. Collaboration is key in our team environment, so the ability to work effectively with others is crucial. Attention to detail and strong organizational skills will aid in managing customer queries efficiently and ensuring a seamless support experience. If you are passionate about delivering top-notch customer support, thrive in a fast-paced environment, and possess the qualifications mentioned above, we encourage you to apply for the Customer Support Specialist role at Scrap Market.,

As an L2 Voice Engineer with 3 to 6 years of experience based in Pune, you will be responsible for providing technical support to the process, ensuring timely resolution of client issues, and maintaining service level agreements (SLAs). Your role involves managing incoming help requests from clients via telephone and email, documenting end user information, and updating your availability in the RAVE system for efficient process flow. You will be accountable for recording, tracking, and documenting all client queries, following standard processes and procedures to achieve successful resolutions within the defined SLAs. Your responsibilities also include accessing internal knowledge bases, resources, and FAQs to enhance problem resolution, learning product details for effective troubleshooting, and analyzing call logs to identify recurring trends for proactive issue prevention. Moreover, you will maintain self-help documents for customers to expedite resolution time, escalate serious client issues to Team Leader when necessary, and ensure compliance with service agreements to avoid legal challenges. Your commitment to providing quality technical support and exceptional client service will contribute to the overall success of the process and client satisfaction.,

Join the ARK Customer Excellence (ACE) team to support our customers in a new and innovative way. The landscape of customer support and learning experience is fast changing, and you will be at the forefront of this change, focusing on developing and deploying solutions for our customers. In this role, you'll use your engineering knowledge to explore ANSYS OPTICS tools, technical support, learning, and development within the ACE team. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and the Ansys ARK Team. Apply engineering expertise and knowledge of simulation techniques to develop knowledge of data related to Ansys Lumerical products. Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps. Requirements: - Bachelor's/Masters degree in Electronics engineering or project experience with optics, photonics, etc., related field. - Required 0-3 months of professional experience. - Experience in an engineering software Demonstrated use of relevant Ansys Optics (Lumerical Tools such as Ansys Lumerical charge. - Ansys Lumerical DGTD, Ansys Lumerical EME, Ansys Lumerical FDE, Ansys Lumerical FDTD, Ansys Lumerical FEEM, Ansys Lumerical HEAT. - Ansys Lumerical scripting (Var FDTD, INTERCONNECT). - The candidate should have strong interpersonal and communication skills, be fluent in writing and speaking English. - Knowledge of the fundamentals of Optics, waveguides, lenses, rays etc.,

You have a great opportunity to join VaaniGreens Resort in Kaziranga, Assam as an IT Support Specialist. In this role, you will be responsible for providing technical support and guidance to non-technical staff, ensuring the smooth functioning of hardware and software systems. Your main responsibilities will include offering technical support for hardware and software issues, managing computer systems and networks setup and configuration, troubleshooting system and network problems, supporting the deployment of new applications, and ensuring privacy and security of computers and networks. To qualify for this position, you should have a Bachelor's degree in Computer Science or Information Technology, proven experience in IT support roles, familiarity with computer systems and networks, and at least 2 years of experience in IT support, preferably in media or entertainment industries. Additionally, you should possess strong troubleshooting skills, effective communication abilities, and excellent problem-solving capabilities. If you meet the qualifications and are interested in this opportunity, please send your CV/Resume to careersprideeast@gmail.com.,

As an Insurance Executive in a corporate setting, your responsibilities will include policy management tasks such as processing claims, reviewing policies, and handling renewals and cancellations. You will also play a key role in policy development by assisting with the creation of new products and policies. Ensuring compliance with insurance regulations and company policies will be essential, along with staying informed about industry trends and competitive intelligence through research activities. In this role, you will be expected to prepare reports and analyze data related to insurance policies, claims, and customer satisfaction. Coordination with insurance agents, brokers, and legal departments will be part of your daily tasks, as well as contributing to future strategies and potential mergers and acquisitions. Providing technical and market support and delivering presentations will also be important aspects of your job. Insurance executives typically operate in an office environment, working full-time on a permanent basis. The benefits associated with this position include health insurance, life insurance, and a Provident Fund. The working schedule is during the day shift, with a yearly bonus provided based on performance. The ideal candidate for this role should have at least 1 year of total work experience, and it is preferred that the work is done in person. If you are interested in this opportunity, please reach out to the employer at +91 8758387061.,

As an F5 Network Engineer, you will be responsible for designing, deploying, and managing F5 BIG-IP load balancing solutions to ensure high performance and availability. You will collaborate with network and security teams to seamlessly integrate F5 technologies into the overall network infrastructure. Configuration and troubleshooting of F5 LTM and GTM for effective traffic distribution and robust failover mechanisms will be a key part of your role. You will work closely with application teams to understand specific requirements and provide tailored F5 solutions. Monitoring network performance, analyzing metrics, and recommending improvements will also be within your responsibilities. In addition, you will contribute to planning and executing network upgrades or migrations involving F5 systems. Implementing and maintaining security policies to ensure compliance and protection within the F5 environment will be crucial. Providing expert-level technical support and resolution for F5-related issues is another aspect of the role. It is essential to stay current on industry trends, innovations, and best practices related to F5 technologies. Requirements for this position include a Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an F5 Network Engineer or in a similar capacity is necessary. You should have comprehensive knowledge of F5 BIG-IP platforms and associated technologies, along with a strong foundation in networking concepts, protocols, and security principles. Possessing relevant certifications such as F5 Certified BIG-IP Administrator (F5-CA) or F5 Certified Technology Specialist (F5-CTS) is highly desirable. Excellent communication and collaboration skills are essential, as well as the ability to thrive in fast-paced environments and adapt to evolving priorities. Analytical thinking and problem-solving aptitude are also important qualities. Preferred skills for this role include familiarity with F5 SSLO (Secure Socket Layer Orchestrator) and F5 Distributed Cloud solutions. This is a full-time position with a day shift schedule. The work location is in person.,

Company Description Since 1987, Airkom Agencies India Pvt. Ltd. has been a trusted provider of world-class compressed air systems across India, specializing in delivering turnkey solutions as an authorized distributor of Atlas Copco. Based in Mumbai, the company has commissioned over 1,500 systems and served more than 1,000 clients. We are committed to offering exceptional service, timely support, and cutting-edge technology to various industries, including pharmaceuticals, textiles, chemicals, engineering, food & beverages, and oil & gas. Our clientele includes leading brands such as Bharat Petroleum and Cadbury, who rely on us for unmatched uptime, efficiency, and long-term service support. Role Description This is a full-time on-site role for a Service Engineer located in Mumbai. The Service Engineer will be responsible for troubleshooting and technical support, performing field service tasks, and undertaking maintenance and repair work of air compressors. The candidate will also maintain clear and effective communication with clients to ensure exceptional service delivery. Qualifications. Diploma/ITI in Engineering Previous experience in compressed air systems or similar industry would be preferred. Show more Show less

As a Manager for the New Product Development team in the Wiring Harness Industry at Amphenol FCi Bengaluru, you will be an integral part of our company's growth and success. Your primary responsibility will be to lead a team of professionals in developing and implementing innovative wiring harness products for our clients. This full-time position based in Bengaluru, Karnataka, offers a competitive salary range commensurate with your experience and qualifications. To excel in this role, you should possess a Bachelor's degree in Electrical Engineering, Mechanical, ECE, or a related field, with a preference for a Master's degree. With a minimum of 12 to 15 years of experience in product development within the Wiring Harness Industry, you should have a strong grasp of wiring harness design principles, materials, and manufacturing processes. Your proven track record of successfully launching new products will be crucial, along with your exceptional project management and leadership skills. You will collaborate with cross-functional teams to drive innovation and create cutting-edge wiring harness products that meet client specifications. Conducting market research to identify industry trends and technologies will be part of your responsibilities, as well as managing the product development lifecycle to ensure timely delivery of high-quality products. Monitoring product performance, providing technical support to clients, and ensuring compliance with industry standards and regulations are also key aspects of this role. Your ability to effectively communicate, collaborate, problem-solve, and make informed decisions will be essential in guiding your team towards success. By coaching and mentoring team members, you will contribute to their professional development and foster a culture of growth within the organization. If you are looking to make a significant impact in the Wiring Harness Industry and lead a team towards innovation and success, we invite you to join us at Amphenol FCi Bengaluru as our Manager for New Product Development. Your expertise and leadership will play a vital role in shaping the future of our company and the industry as a whole.,

The role requires you to manage process automation and upgrades effectively. You will be responsible for enhancing production efficiency and quality through the development and implementation of automation strategies. Analyzing existing processes to identify areas for improvement and automation will be a key part of your responsibilities. Maintenance of injectable equipment and automation activities will also fall under your purview. You will lead automation projects from start to finish, ensuring timely delivery and adherence to budget. Collaborating with cross-functional teams to integrate automation solutions will be crucial for successful project management. Providing technical support for automated systems, resolving issues as they arise, and conducting regular maintenance and updates to optimize system performance will be part of your daily tasks. You will be required to ensure that all automation processes comply with industry standards and regulatory requirements, maintaining detailed documentation of processes, changes, and improvements. Training staff on new automation technologies and processes, developing training materials, and conducting workshops to enhance team skills will be an integral part of your role. A Bachelor's degree in Engineering (Instrumentation or Electrical related field) is required, along with a minimum of 8-10 years of experience in process automation, preferably in a manufacturing or industrial setting. Proficiency in automation technologies and software such as PLC, SCADA, DCS is essential. A strong understanding of process control systems, instrumentation, calibration, and automation expertise is also required. Analytical skills to analyze complex processes and develop effective automation solutions, as well as strong troubleshooting skills, are necessary for addressing technical issues promptly. Excellent verbal and written communication skills are important, along with the ability to work collaboratively with cross-functional teams. You should also have familiarity with industry standards and regulatory requirements related to process automation.,

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The companys cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jains deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work. About The Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. You Will Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement And Documentation Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. About You 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus Compensation & Benefits We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you&aposll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We&aposre committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

Job responsibilities: Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails. Administer and resolve applications issues, provide updates and perform root cause analysis. Providing technical support to customers or end-users who are using Windows server-based systems. Managing and maintaining Windows server environments, including servers, applications, and databases. Responding to tickets raised by customers or end-users and ensuring that they are resolved within the defined Service Level Agreement (SLA). Managing and maintaining Active Directory, including creating and managing user accounts, groups, and permissions. Good customer handling skills (written & verbal). Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime. Troubleshooting as per preliminary guidelines to resolve the issues and escalate to respective departments. Provide support and identify all issues and prepare appropriate documentation of all issues and solutions. Required Skills: Excellent Communication and leadership skills for Team management. Sound knowledge of Windows Server, Cloud Technology and Virtualization Ability to work well in a team and communicate effectively. ? Strong willingness to learn, grow, and acquire new technical skills. Should have good communication skills. Growth mindset that challenges the status quo and focuses on outside-the-box ideas and solutions. Qualifications: Bachelors degree (or equivalent) in computer science. Minimum 7-11 years of experience in technical support, with at least 3 years in a leadership or managerial role. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we&aposve catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

You will be joining QUVIX India Pvt. Ltd., a company specializing in Sales & After-Sales Solutions for Compressed Air Systems and accessories. As a Technical Sales Engineer based in Ludhiana, your primary responsibility will be to offer technical sales support, sales engineering, and technical assistance for the range of products provided by the company. Your daily tasks will involve interacting with clients to identify their requirements and recommend appropriate solutions. To excel in this role, you should possess Technical Sales and Sales Engineering skills along with Technical Support proficiency. Strong communication skills are essential for effective client interactions. Previous experience in sales roles would be beneficial, and knowledge of Compressed Air Systems is considered advantageous. A Bachelor's degree in Engineering or a related field is required for this position.,

You will be joining RAHUL TECHNIC PRIVATE LIMITED as a Technical Support Professional in Faridabad. Your main responsibility will involve providing technical assistance and support for computer systems, hardware, and software. This includes addressing customer queries, running diagnostic programs, identifying issues, and implementing effective solutions to ensure customer satisfaction and operational efficiency. To excel in this role, you should possess strong Technical Support and Troubleshooting skills, along with Customer Support and Customer Satisfaction skills. Your analytical abilities and excellent problem-solving skills will be crucial in resolving technical issues. Effective communication and interpersonal skills are essential for interacting with customers and collaborating with team members. The capacity to work independently and as part of a team is key to success in this position. While not mandatory, experience with electroplating processes would be advantageous. A Bachelor's degree in a related field is preferred for this full-time, on-site role at RAHUL TECHNIC PRIVATE LIMITED. Join us in our mission to deliver high-quality plating solutions to our valued clients in the automotive industry.,

Job Description: Darshil Trading, an ISO 9001:2015 certified company based in Gujarat, India, is seeking a full-time Sales Engineer for their Bharuch location. As a Sales Engineer at Darshil Trading, your primary responsibilities will include providing technical support, assisting in the sales process, and nurturing customer relationships. You will be tasked with analyzing customer requirements, suggesting appropriate solutions, conducting product demonstrations, and ensuring customer satisfaction through regular follow-ups. Collaboration with the sales team will be essential in achieving organizational objectives and promoting company products. To excel in this role, you must possess strong Sales Engineering and Sales skills along with adept Technical Support and Customer Service capabilities. Excellent Communication skills are a must-have, enabling effective interaction both independently and within a team. A Bachelor's degree in Engineering or a related field is required for this position, while prior experience in the pneumatic, hydraulic, or process instrumentation industry would be advantageous. Join Darshil Trading, where innovation meets tradition, and contribute to a dynamic work environment that values customer-centric approaches and continuous improvement in business practices.,

About the School of Human Development (SHD) The School of Human Development (SHD) at IIHS focuses on social transformation. The School understands social transformation as a set of processes that are rooted in, and seek to directly address: Inequality in social status and substantive rights based on identity; The absence of material and economic dignity for the urban majority; and Inequities in political presence, recognition and participation. The Schools core focus areas are: Decent work; Affordable housing; Social inequality; Social protection; Urban health; Community mobilization; Care Infrastructure. About the Care vertical nested under SHD The IIHS Care vertical has several programmes cutting across research and practice which conceptualises and explores feasible care models to address deficits in care, especially in childcare and care for the elderly. Some of the current projects include research to understand experiences across a series of interventions aimed at strengthening the ecosystem of actors involved in building care infrastructure. About Piloting Extended Childcare Models for Informally Working Women in India IIHS is providing technical assistance to the Governments of Meghalaya (GoM) and Odisha (GoO) to support the extension of Anganwadi Centres (AWCs) into crches (AWCCs), in alignment with the PALNA scheme. This support spans diverse geographiesincluding urban, peri-urban, and rural areaswith a strong focus on enabling these centres to serve as mechanisms for supporting women engaged in informal livelihoods and other vulnerable contexts in building their economic agency. Job Description In line with the objectives of the Palna Mission, IIHS has set up a technical support unit (TSU) to support the development of Anganwadi cum creches (AWCCs) in the state of Odisha. For the TSU, the project is hiring Field Officers based in Odisha, with a preference for candidates familiar with the geography and language of the state. The candidates will work closely with the people and functions of the Department of Women and Child Development (DoWCD), other members of the TSU, especially the Team Lead, and the School of Human Development (SHD), IIHS. These positions will be under the above-mentioned project as Field Officers at State HQ or District HQ. The positions involve various responsibilities aimed at supporting and advancing the implementation of the pilot centres. The project activities present an excellent opportunity to contribute to, and gain insight into, the implementation of government-led social development programs across rural and urban communities in India. The role will include conducting field research, coordinating with various stakeholders involved in pilot implementation, critically monitoring progress on implementation, and supporting any other documentation, analysis, and implementation activities as required. Additionally, the Field Officer assigned to Bhubaneswar (State HQ) will assume extended responsibilities. These include supporting the Team Manager in overseeing program implementation, providing monitoring and supervision, and managing communication and documentation efforts to regularly update the DoWCD on the programs progress. The incumbents will receive basic orientation on the themes of this project and will be part of the project team based in Odisha and Bengaluru. These will be contractual positions for an initial term of 11 months, renewable on mutual consent. Activities and Tasks Responsibilities would include, but not be limited to, the following: Monitoring and tracking progress and quality of Pilot Centres as per SOP and Monitoring Framework: Regular monitoring (field monitoring and remote monitoring) of all pilot sites and regular visits to experimental sites; Coordinating with government stakeholders and providing relevant technical support to achieve timely and quality implementation of Experimental Pilot centres. This will include: Providing technical and capacity-building support to relevant government stakeholders as required; Implementation of the SOP guidelines on the ground and providing necessary support for it, as well as documenting and reporting on the experience of the implementation; Reflective practice, that is, dynamically engaging with the stakeholders, field realities, government capacity, and the SOP to identify opportunities and ideas for refining the SOP; Supporting the project team in research and documentation on the project as required; Supporting the Odisha TSU in communications and reporting as required; Supporting the Palna program team in the State as required; Providing support to other IIHS activities including academics, research, training, practice, operations and others; Participating in all activities of Institution-building at IIHS; carrying out tasks as assigned by IIHS; and travelling on IIHS work within or outside the country as and when needed. Structure and Reporting The field officers will be External Consultants coordinating with the Team Lead, Odisha TSU and the Head SHD at IIHS, and will be required to collaborate effectively with a diverse group of internal teams and external individuals/ organisations, and government stakeholders. Person Specification The ideal candidate should have: A graduate or postgraduate degree in Social science, Architecture, Planning, or Management studies; 2-6 years of work experience in a development or public policy related institution, preferably with a prior history of work managing community projects or government stakeholders; Prior experience in managing field operations independently; Strong understanding of project management and operations, with some exposure to research and field work; Excellent communication and stakeholder management skills; Mandatory proficiency in Odiya and English (both spoken and written); Basic proficiency in data management and analysis, or aptitude to learn it. These are contractual engagements for an initial term of 11 months, renewable on mutual consent. The offers will be on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken. The search will remain open until the position is filled. Location These positions are based in Odisha. The Field Officer (State HQ) position will be based in Bhubhaneshwar, and other positions will be based in either of these locations: Sambalpur, Nabarangpur, and Balasore/Bhadrak. All the positions will be required to travel across various locations in Odisha. Review and Assessment The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS. Diversity Policy IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions. Contact Please write to us at [HIDDEN TEXT] if you need any clarifications while filling the online application form. Show more Show less

Are you a tech-savvy individual looking to kickstart your career in the world of IT Softcell Technologies Limited is currently seeking a dynamic Technical Support Trainee with knowledge in CCNA to join their team. As a Technical Support Trainee at Softcell Technologies Limited, your key responsibilities will include providing technical support to customers via phone, email, and chat. You will assist in troubleshooting network issues and resolving technical problems. Working closely with senior technical support staff, you will gain hands-on experience in the field. Additionally, you will be expected to document and track customer issues and resolutions in the CRM system, participate in training sessions to enhance your technical skills and knowledge, assist in setting up and configuring networking equipment, and stay up-to-date on the latest technologies and trends in the IT industry. If you are a proactive individual with a passion for technology and a keen desire to learn and grow in a fast-paced environment, Softcell Technologies Limited invites you to join their team and take the first step towards a rewarding career in IT. Apply now to become a part of an organization that has built deep expertise over a 30-year journey in addressing business challenges of enterprises through a diverse range of IT solutions. Softcell Technologies is a systems integrator that focuses on providing end-to-end IT infrastructure solutions to enterprise customers nationwide. The company is dedicated to delivering robust solutions in IT security, data center technology, cloud management solutions, and engineering solutions. Softcell Technologies is also recognized as one of the leading distributors of software and hardware solutions to organizations across various business verticals.,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12 18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies Innovation & Agility Ownership & Accountability Communication & Self Awareness Customer First Urgency & Courage Collaboration & Alignment Celebration & Have Fun Effective Decisions Show more Show less

Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Service Desk Technical Analyst Position: Systems Engineer Experience: 3-5 years Category: Software Development/ Engineering Shift: Rotational Shift (24/7) Main location: Bangalore Position ID: J0625-1605 Employment Type: Full Time Education Qualification: Bachelor&aposs degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: Respond to requests for technical assistance by following prescribed procedures on calls, Chats and Service Portal tickets.Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidentsLog all contacts and document all the activities and results accurately and completely within the incident management tool.Assign unresolved tickets to the appropriate support team.Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.Identify and escalate tickets requiring urgent attention and action.Stay current with system information, changes and updates.Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts from OfficeExcellent speaking and writing skills in English with a neutral accent, correct grammar and syntaxKnowledge of customer service principles and practices, ITIL and ITSMKnowledge of IT applications, systems and networksExperience in handling technical support for an international organizationProblem analysis and solvingLearning, adaptability and attention to detailAbility to type while handling customer contactTolerance to stress, performance driven and continuously improvingWorked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team, handling calls in for an international / Global client (preferred North American/ European experience). CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Show more Show less

The Job base in United Arab Emirates - Abu Dhabi JOB PURPOSE/SUMMARY: The Senior Engineer Technical Services at Sanad plays a vital role in the Aero Engine Maintenance, Repair, and Overhaul (MRO) department. This position is responsible for overseeing all technical matters related to a specific Engine and ensuring the smooth throughput of these engines within Sanad. The Senior Engineer evaluates engine requirements, interprets OEM documents, provides technical support to the shop, prepares detailed reports, troubleshoots, and ensures compliance with all relevant regulations and standards. The Senior Engineer is also expected to provide input and support with regard to cost management on his/her engines as required either internally or externally. KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Engine Technical Evaluation (20% of Time) Evaluate engine technical specifications and create the final Engine Work scope for maintenance and repair activities. Study and evaluate OEM documents such as AD, SB, SIL, etc., initiating necessary actions like producing EWI, Technical Notices, and workscope amendments. 2. Technical Support and Troubleshooting (25% of Time) Provide technical support to the shop floor, raising OEM specific deviation requests for queries beyond approved data. Troubleshoot technical issues and provide timely resolutions to ensure uninterrupted workflow. 3. Reporting and Documentation (20% of Time) Prepare detailed engine shop reports, including Induction Report, Tear Down Report, and Final Shop Report. Perform engine assessment analysis and produce Investigation Reports for complex technical issues. 4. Collaboration and Coordination (15% of Time) Coordinate with internal departments and external customers, ensuring seamless collaboration and effective communication. Ensure compliance with company quality, safety, health, and environmental regulations and requirements. Assist as the technical POC as required for quality and/or improvement investigations or activities. 5. Administrative and Support Duties: (15% of Time) Follow up on daily, weekly, and monthly reports, completing any activities directed by the Section May 2023 Confidential Page 2 Leader. Perform other support duties as required, contributing to the overall efficiency of the department. 6. Education and Training: (5% of Time) Stay updated with industry knowledge and advancements, completing any basic engine course requirements. Engage in continuous learning to enhance technical expertise and stay abreast of industry best practices. 9. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES Minimum Qualifications: (Education/Certification/ Licensure/Professional Membership) Associate/vocational/technical school degree in Aerospace or Aeronautical Engineering, or equivalent discipline. Bachelors degree is preferred. Minimum Experience: Minimum of 10 years of progressive experience in Aviation, particularly gained in an Engine MRO Engineering department or other Propulsion/Powerplant Engineering roles. Previous experience in a minimum of two of the following engine types: o V2500 o Trent 700 o GenX o LEAP Job Specific Competencies: 1. Technical Proficiency: Demonstrates an in-depth understanding of engine technical specifications and OEM documentation, ensuring accurate evaluation and work scope creation. 2. Problem Solving: Analyzes complex technical issues and provides effective troubleshooting and resolutions, minimizing downtime and disruptions. 3. Communication Skills: Communicates effectively in both written and spoken English, ensuring clear and concise exchange of technical information. 4. Collaboration: Collaborates with various sections and customers, fostering positive working relationships and ensuring smooth coordination. 5. Data Management: Proficient in preparing detailed engine shop reports, investigation reports, and other technical documentation, ensuring accuracy and compliance with standards. Proficiency in managing technical data and documentation, utilizing relevant software tools or databases for effective storage, retrieval, and analysis of information. 6. Regulatory Compliance: Ensures compliance with airworthiness regulations and industry standards, implementing necessary actions to align processes with regulations. 7. MS Office Proficiency: Computer literate, proficient in MS Office applications including PowerPoint and Excel, utilizing these tools for effective reporting and documentation 8. Technical Analysis: Ability to conduct detailed technical analysis, interpret data, and draw meaningful conclusions, facilitating informed decision-making and process improvements. 9. Quality Assurance: Strong focus on ensuring the highest quality standards in all technical assessments, reports, and work scopes, with attention to detail and accuracy. 10. Attention to Detail: Exceptional attention to detail when evaluating technical documents, engine specifications, and reports, minimizing the risk of errors and ensuring accuracy in all tasks performed. 11. Continuous Improvement: Commitment to continuous improvement, actively seeking opportunities to enhance processes, workflows, and technical methodologies to optimize efficiency and effectiveness. 12. Safety Consciousness: Strong awareness of safety protocols and procedures, ensuring that all technical activities are conducted in compliance with safety regulations and best practices. 13. Training and Mentoring: Capability to train and mentor junior engineers, sharing knowledge and expertise to enhance the overall skill set of the team and contribute to succession planning. May 2023 Confidential Page 3 14. Team Collaboration: Collaborating effectively with colleagues, sharing technical knowledge, and fostering a collaborative team environment to achieve collective goals and objectives. 15. Risk Assessment: Ability to assess potential risks associated with technical decisions and actions, implementing risk mitigation strategies to safeguard the integrity of processes and outcomes. These competencies reflect the specific requirements of the role, ensuring that the Senior Engineer Technical Services is well-equipped to handle the complexity of tasks and challenges inherent to the position Show more Show less

This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Are you looking for an opportunity to build a highly available, large scale, enterprise-wide software solution Does it excite you to find patterns and build generic, composable software solutions to solve complex problems Are you looking for inventing newer and simpler ways of building solutions If so, we are looking for you to fill a challenging position in the Alexa Smart Properties team. As a Support Engineer, you deep dive into issues to identify problems and work with engineering teams to resolve issues impacting availability. You develop automation tools to assist with daily systems administration tasks. You design and develop scripts and applications. You will get to work on some of the key initiatives planned to support our rapid evolution and growth of the Alexa features and services in the process to solve some of the most challenging problems Key job responsibilities As a Support Engineer, you deep dive into issues to identify problems and work with engineering teams to resolve issues impacting availability. You develop automation tools to assist with daily systems administration tasks. You design and develop scripts and applications. You will get to work on some of the key initiatives planned to support our rapid evolution and growth of the Alexa features and services in the process to solve some of the most challenging problems Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Bachelor&aposs degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Preferred Qualifications Experience with AWS, networks and operating systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&aposre applying in isn&apost listed, please contact your Recruiting Partner. Show more Show less

We are looking for experience Mep Site Engineer is responsible for overseeing the installation, maintenance, and repair of mechanical, electrical, and plumbing (Mep) systems on construction sites. They ensure these systems are installed according to design specifications, relevant codes, and safety regulations, while also coordinating with various stakeholders to maintain project timelines and resolve any on-site issues. managing Mep installations, ensuring they adhere to design drawings, specifications, and project schedules. conducting regular site inspections to monitor work progress, identify potential issues, and implement corrective measures. enforcing and promoting a safe working environment by ensuring compliance with health and safety regulations and company policies. staying updated on industry standards and regulations, ensuring all systems comply with applicable codes and requirements.

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice) Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Freshers graduating in 2025 are eligible to apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.65 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round

Job Opening: International Voice Process Technical Support We are hiring candidates for the role of Technical Support International Voice Process. Eligibility Criteria: Minimum 1 year of experience in Voice Process Education: 10+2 or Graduate (both eligible) Strong communication and problem-solving skills Job Details: CTC: 2.5 LPA 4.5 LPA Attractive Incentives and Performance Bonuses Shift: Night rotational shifts Work Schedule: 5 days working with 2 weekly offs Transport: 2-way cab facility (within 25 km radius) Interview Mode: Virtual Interested candidates can ping on the below Number:- khushbu :-9032679199 Gehna :-7780531011 Swati:-8688474319