1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Role: Techincal Support Experience : 2- 4yrs Shift: Night shift Location: Chennai Package: 5.5 LPA ( Max ) Qualification: Any Graduation Regrads Ramya S 8489756652

Roles and Responsibilities Provide technical support to customers through phone, email, or chat for hardware, software, network, and LAN issues. Troubleshoot and resolve complex technical problems related to desktop systems, laptops, printers, routers, switches, firewalls, antivirus software, and other peripherals. Collaborate with internal teams to identify root causes of recurring issues and implement solutions. Document customer interactions using CRM tools to track tickets and escalate critical cases when necessary. Stay up-to-date with product knowledge base articles to provide accurate information to customers.

WARM Greetings, Hiring: International Non-Voice Telecom Process | Freshers & Experienced Location: [Bangalore] Process: International Non-Voice Telecom Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Preferred Job Description: We are hiring for a Non-Voice Customer Support role in a leading international telecom process . This is an excellent opportunity for freshers and experienced candidates looking to build a career in global customer service. Key Responsibilities: Respond to customer queries via email and messaging systems Troubleshoot issues and provide accurate, timely resolutions Maintain high standards of communication and customer satisfaction Log interactions and follow up on open queries as needed Adhere to process guidelines, SLAs, and quality standards Eligibility Criteria: Education: Graduates / Undergraduates Experience: Freshers and candidates with prior BPO/non-voice experience welcome Skills: Excellent written and verbal communication skills Willingness to work in US rotational shifts Strong logical thinking and attention to detail Call and book your interview slots now! 7829336202 / 7829336034 / 9380300644 / Start your international BPO career with a leading telecom client apply today!

Act as first contact for client tech issues, resolve domain-related queries (registration, transfer, DNS, etc.) Assist with TLD rules, escalate complex cases Maintain ticket records, educate clients, Stay updated on domain/DNS trends.

SUMMARY Opening for International Customer support voice role in a top leading MNC Pune!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description - Graduate, Undergraduate with min 6 months and above exp can apply Work Timing - Night shift Mode - Work From Office Job Location - Bangalore (Candidates applying should be staying in Bangalore city.....pick & drop facility would be available) Eligibility - Excellent in English Communication is must. Nature - Contract 6 months (While this is a Contract role, the possibility of On-boarding on Client payroll may happen in case of exceptional performance and a business need at our Clients end) Requirements Need Excellent Communication skills. Good Knowledge in Customer Handling. Candidate needs to be ok with rotational shift & Night Shift. Immediate joiner would be preferred. Exp Salary- CTC 40000 upto monthly + Other. (depends on last CTC and experience) Shift - Night Shift Notice period: Immediate joiners or max 15 days notice. Qualification - Graduate/ Undergraduate with min 6 months and above exp can apply Experience: 06 months to 5 years experience in Customer Support,Technical support, BPO, International Voice process, Voice process, Inbound, KPO, Outbound process, Us Process / UK process/ Australian process etc can apply. Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

" Sql,Azure Cloud,C++,Sql Server ","description":" Role Proficiency: Follow\/update runbook\/SOP to monitor track and co-ordinate to closure\/service requests Outcomes: Measures of Outcomes: Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB\/SOP to resolve tickets update KB\/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs\/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team\/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organizations policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop\/Laptop connectivity issues Server:a. Strong skills in most operating system commands\/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user\/group managementc. Software installation and Basic patch installation Storage Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls\/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework Additional Comments: Associate II - Cloud Infrastructure Services Who We Are: UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize memberswell-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all. We have a strong global presence and a dedicated workforce of over 4000 people spread across the world. Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively. You Are: UST HealthProof is searching for an Associate II - Cloud Infrastructure Services for the USTHP Products organization. The Optum team is responsible to support critical client applications of CES (Claims Editing System) and EasyGroup\/HSS. CES is a critical client application with SQL Backend. Our application vendor is Optum who offers CES Application Managed Services to help health plans manage claims edit systems updates and maintain payment integrity. CES and HSS code stores PHI (claim history of every client running through it). The Opportunity: - Implementing claims processing systems for new clients and performing upgrades for existing clients and maintains SQL scripts, batch scripts and shell automations for applications. - Responsible to load pricing and KB files biweekly to all clients in UAT and Production environments. - Troubleshoot and provide issue resolutions for on-premises OPTUM applications and Azure cloud databases. - Carry analysis, Implementation, Maintenance and Monitoring support activities for requirements. - Backups, upgrades, new setup, and installations. - Database backups using Rubrik Backup Exec and makes recommendations for process improvements and enhancements. - Day to day coordination with end client for Estimations, Requirement clarifications, Project Schedule, Design Testing. - Preparing System requirements for the application having discussed the Business requirements and done feasibility studies - Support the application team and business group in performing the necessary analysis for the upcoming enhancements. - Act as a liaison between the Client and Advantasure team to make sure that the deliveries are made in time and without defects. - Provide technical support during acceptance testing, responsible for all the quality checks in the project and other technical document preparation and provide status reporting, metrics management staffing for the project. Qualifications: - Bachelordegree in a computer science or related degree program. - Knowledge and programming on SQL Server 2016 and higher versions. - Programming knowledge on C++ and any scripting software. - Understanding of data structures and algorithms, problem-solving skills. - Possess the ability to learn new technologies quickly Skills Competencies: - Strong communication and teamwork skills - Self-starter - Ability to work independently on assigned tasks - Possess an interest in the software development lifecycle (SDLC) ","

JOB SUMMARY: A Trial commissioning engineer is responsible for ensuring the efficient and effective implementation of technical systems for pilot plant, new plant or upgraded projects. QUALIFICATION EXPERIENCE: Minimum experience: 7 years (minimum 5years in water treatment Industry) Education: BSC- Chemist/MSC-Chemist /Chemical Engineering background from a recognised university. JOB REQUIREMENTS: On-Site Testing: Perform on-site testing of systems and equipment, making necessary adjustments to ensure proper functionality and adherence to project requirements. Test Procedure Development: Create and implement test procedures and protocols for the commissioning process, ensuring comprehensive testing and verification of system performance Fault Diagnosis and Repair: Investigate problems and faults in systems and equipment, diagnose issues, and execute repairs promptly to minimize downtime. Project Communication: Effectively communicate project status, risks, issues, and recommendations to the project team and relevant stakeholders, facilitating informed decision-making Documentation and Reporting: Develop and maintain comprehensive documentation and reports for all commissioning activities, including test results, equipment specifications, and troubleshooting procedures. Technical Support: Provide technical support and guidance to project teams, contractors, vendors, and clients throughout the commissioning process, addressing technical inquiries and ensuring a smooth transition to operational status. Compliance: Ensure strict compliance with regulatory requirements, safety standards, and industry best practices during all commissioning activities. Training: Conduct training sessions for maintenance and operational staff, instructing them on how to use, operate, and maintain systems and equipment effectively and safely. BASIC SKILLS: Good communication hands on experience on water treatment plant operation, filtration system Standards, Understanding on environmental requirements and type of effluents. Technical writing. OTHERS: This profile demands more travelling about >60%

In our always on world, we believe its essential to have a genuine connection with the work you do. The Company - CommScope CommScope s Networking, Indoor Cellular Security Solutions (NICS) segment incorporates Ruckus Network s, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers and more. The Team: Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our business with a clear focus on the Customer s Experience. Job Title : Senior Staff Technical Support Engineer Team : Technical Customer Experience Centre (TAC) at CommScope Ruckus Role Purpose : The Senior Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are also responsible for reproducing customer reported issues in a lab environment and working with engineering on new and existing defects. Key Responsibilities: Interact with our customers to promptly troubleshoot and isolate to root cause and provide a resolution to customer issues Replicate customer problems in the Support lab Work closely with Engineering to resolve escalations and bugs Provide on-going regular updates to sales, internal management and the customer on the progress of assigned cases As part of this role, you may be requested to work a staggered work week , i.e. Sunday through Thursday or Tuesday through Saturday Must be available for inclusion in rotating on-call roster Must have flexibility in work hours to work on customer issues Document customer and engineering interactions and technical action plans. Provide necessary updates to management and field teams for high profile technical escalations. Assist in development of knowledge articles, troubleshooting guides and internal training Provide ongoing coaching and mentoring within the team Attend regular customer and internal conference calls for high profile cases and escalations Strict adherence to Service Level Agreement KPIs Required Experience: Min 8+ years of experience working in the networking Industry. 5+ years of experience in Troubleshooting Datacenter networks, Enterprise core networks. Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams. Thorough understanding (Packet level) of - IP Packet flow, OSI layers - Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, MSTP, ARP, LACP) - Experience in IEEE 802.1X, Radius, TACACS+, SNMP, DHCP protocols. - Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP, PBR) - IP routing protocols (BGP, OSPF) - Multicast protocols [IGMP, IGMP-snooping, PIM, MVR] - Understanding of IPv6. Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to direct customers, resellers, and field personnel in resolving company product related issues Ability to provide technical guidance to other members in the team Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Experience with traffic generators such as Spirent and IXIA Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Advanced Datacenter technologies- MCT, VxLAN, EVPN Working Knowledge of Salesforce and JIRA. Multiple language skills Experience with scripting: Bash, Python, Perl, etc Experience working with Linux Experience working in (or with) a vendor: Cisco, Juniper (routers, switches), Arista, Extreme Networks, Dell, HP, Alcatel. Relevant industry accreditations/certifications: CCNP, CCIE-ENT/DC, JNCIS-ENT/DC, JNCIE-DC/ENT, or other equivalent certifications. Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or staggered work week , i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. Travel: Limited amount of travel

What Youll Do We are looking for an experienced Lead Martech Engineer to join our Marketing Technology team within the Marketing organization. You will have hands-on experience in multiple Marketing Technology tools such as Adobe Launch, Adobe Target, UTM and OneTrust, including implementation, configuration, and customization to provide technical solutions. You will work with product managers, product owners, and software engineers and report to Director, Digital Experience and Platforms Site Operations. #LI-Onsite What Your Responsibilities Will Be Collaborate within the teams to gather requirements, provide technical guidance, and provide analytics solutions that meet business objectives. You will create, implement, and maintain Adobe Analytics, Adobe Launch, Adobe Target, UTM and OneTrust environments for multiple web properties Contribute to standards for coding, release management, and quality assurance processes within the team. You will create relevant documentation for all platforms the team works on where relevant. Keep up to data with latest trends in marketing technology and contribute to conversations for improvement. Youll analyze data from marketing technology systems to derive actionable insights. Develop and maintain dashboards and reports to monitor goals. Youll provide training and support to marketing teams on the use of marketing technology tools. Troubleshoot issues and liaise with stakeholders and users for technical support. Ensure compliance with data protection regulations and implement security measures to safeguard marketing data and systems. What Youll Need to be Successful Bachelors degree in Information Technology, Computer Science or a related field 8 to 10 years experience developing and working in marketing technology platforms Familiarity with cookie compliance platforms such as OneTrust Familiarity with tag management systems such as Adobe Launch Familiarity with Adobe Target, Adobe Target, Adobe Experience Platform Web SDK Knowledge of HTML, CSS, JavaScript and other programming languages Experience debugging code within a browser Experience with Agile and Scrum methodologies Experience creating and supporting complex software in an enterprise environment Quality assurance skills. Experience collaborating with QA automation engineers Deep experience with Adobe Launch, Adobe Target, UTM Attribution Experience with OneTrust cookie compliance Experience communicating updates and resolutions to customers and other partners with the ability to collaborate with teams. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Bachelors degree in Information Technology, Computer Science or a related field 8 to 10 years experience developing and working in marketing technology platforms Familiarity with cookie compliance platforms such as OneTrust Familiarity with tag management systems such as Adobe Launch Familiarity with Adobe Target, Adobe Target, Adobe Experience Platform Web SDK Knowledge of HTML, CSS, JavaScript and other programming languages Experience debugging code within a browser Experience with Agile and Scrum methodologies Experience creating and supporting complex software in an enterprise environment Quality assurance skills. Experience collaborating with QA automation engineers Deep experience with Adobe Launch, Adobe Target, UTM Attribution Experience with OneTrust cookie compliance Experience communicating updates and resolutions to customers and other partners with the ability to collaborate with teams. Collaborate within the teams to gather requirements, provide technical guidance, and provide analytics solutions that meet business objectives. You will create, implement, and maintain Adobe Analytics, Adobe Launch, Adobe Target, UTM and OneTrust environments for multiple web properties Contribute to standards for coding, release management, and quality assurance processes within the team. You will create relevant documentation for all platforms the team works on where relevant. Keep up to data with latest trends in marketing technology and contribute to conversations for improvement. Youll analyze data from marketing technology systems to derive actionable insights. Develop and maintain dashboards and reports to monitor goals. Youll provide training and support to marketing teams on the use of marketing technology tools. Troubleshoot issues and liaise with stakeholders and users for technical support. Ensure compliance with data protection regulations and implement security measures to safeguard marketing data and systems.

Job Overview: AVEVA E3D Administrator will be responsible for Providing support for admin activities for AVEVA E3D projects. They will be responsible for setting up project for AVEVA E3D and day to day administration activities, manage delivery of project deliverables. They will be responsible for analyzing possible solutions using standard procedures and building knowledge of the company, processes, and customers. Knowledge of AVEVA Engineering, AVEVA Net/AIM is an added advantage. Essential Qualifications and Education: Degree in engineering or equivalent technical diploma. Strong understanding of current engineering design, drafting applications and engineering data integration software packages. Minimum 5 years experience in PDMS/E3D Administration. Utilizes current systems technology, tools and processes to achieve these aims. Good understanding of engineering practices project execution concepts. #LI-RK1 #Dice Key Tasks and Responsibilities: Project set-up, administration and user support for Aveva PDMS/E3D/E3D. Full and through knowledge of PDMS/E3D, Paragon, PML, CATS SPECS Understands the scope of each project and has the capability to create PDMS/E3D database structures that will enable the 3D design and subsequent creation of deliverables from the project databases. Create PDMS/E3D model based on 3D modelling procedure with the required databases, teams and users and access rights according to PDMS/E3D Administration, Audit control. (Establish procedures/specifications for projects and company standards relating to use of PDMS/E3D.) Responsible for end-user training on the usage of customization. Interact directly with users/discipline leads and document requirements and special needs related to project designs and needs. Coordinate with the designers from the respective engineering disciplines to meet the project deliverables with timeliness and quality. Troubleshoot and escalate appropriately any technical issues and follow-up for quick resolution. Project specific customization of system and writing macros as per project needs and for further checking the quality of PDMS/E3D outputs. Follow established PDMS/E3D standards, Setup the PDMS/E3D and related systems, Maintain the PDMS/E3D project, Provide direction and support to designers Provides technical support for customised tools, utilities and scripts to automate work processes; oversees and participates in performing daily maintenance on CAD databases, including researching and reconciling inconsistencies and variations in data Perform routine checks on model through data verification and project auditing. Create required reports from PDMS/E3D model for Layout / Material groups. Upload specification files in PDMS/E3D check the completeness and correctness of items uploaded in PDMS/E3D. Setup ISODRAFT module for generating isometrics as per project client specifications / documents resolve and trouble shoot isometric errors. Update model review files in NAVIS WORKS format on daily basis and copy them to project server for the use of all discipline engineers. ISODRAFT-ISODRAFT Customization as per the Requirements DRAFT-Administration -Administration Drafting. PARAGON(CATS)-Piping, Steel, Instrument, Catalogue creation updating SPECON (SPECS)-Piping, Steel, Instrument, Spec creation.updating LEXICON-UDA creation. PROPCON-Properties Table Creation. ADMIN- Project Set up, Access Control, Project Creation, configurations MDS- Multi Discipline Support setup and customization Reports Customization as per the requirements Customization and creating routine for 3D Model file export and import integration with fabrication detailing software Engineering analysis software. Creation and preparation Of Macro from PML Suitable For Any PDMS/E3D Module and PML-2 Object orientated programming Transfer of specification Generated in other to PDMS/E3D Generation of specification from piping specification. Report Extraction as required with project suit. PDMS/E3D suite of software installation and trouble shooting PDMS/E3D project architecture and Databases Co-Ordination with other department for generation of Catalogue clash free model. Familiar with pipe supports CEASER-II software. Conversant with international codes and standards such as ANSI, ASTM, API, ASME and BS. Detailed piping specification, valve specification, speciality items specification, Material selection Report to: Manager - Area Engineering IT

Service Engineer - Sticker Labelling Machine Manufacturers - Worldpack Automation Systems We are looking for a passionate and hands-on Service Engineer prefrebly experince in servicing labelling machines or Packaging machines/liquid filling lines. The role involves installation, commissioning, maintenance, and troubleshooting of automatic labelling machines at client sites. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management: Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management: Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement and Documentation: Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in RD and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply.

Ballast less Track Design Manager Role Summary The Ballast less Track Design Manager leads the design and integration of track components in EPC railway projects, including track slabs, fastenings, turnouts, rails, expansion joints, and buffer stops. The role ensures compliance with UIC, EN, AREMA, and RDSO standards while driving innovation, digital workflows, and seamless coordination across multidisciplinary teams. Key Responsibilities Track Design Alignment: Develop horizontal and vertical alignments, optimize track structure, and ensure compliance with technical standards. Track-Structure Interaction RSI: Address structural dependencies, rail-structure interaction, and regulatory considerations. Noise Vibration Management: Assess track impact on adjacent structures and human environments, recommending compliance solutions. Collaboration Coordination: Engage with consultants, clients, and internal teams to ensure design integration. Regulatory Compliance Documentation: Maintain compliance with industry standards and manage technical documentation. Construction Support Procurement: Provide technical support during execution and assist in procurement strategy. Pre-Bid Engineering: Contribute to tendering, technical proposals, and project estimation.

1) Sample Handling and Processing: 2) Performing Diagnostic Tests-Conduct routine diagnostic procedures in areas like Bio-chemistry, hematology, microbiology, and immunology 3) Operate and maintain various laboratory equipment, including microscopes, centrifuges, and automated analyzers 4) Interpret test results and report findings accurately 5) Quality Control and Safety 6) Technical Support:Provide technical support to other laboratory staff and healthcare professionals.

A Sales Engineer at Kelvin Energy Solutions plays a pivotal role in driving sales and ensuring customer satisfaction. Key Responsibilities: Customer Engagement: Engage with potential and existing customers to understand their technical needs and challenges. Solution Development: Use technical expertise to develop customized solutions that meet customer requirements, ensuring the product/service fits into their business processes. Product Demonstrations: Conduct product presentations and demonstrations to showcase the functionality, advantages, and benefits of the product or service. Technical Support: Provide pre-sales technical assistance, answering customer inquiries, providing product information, and clarifying technical aspects. Proposal Preparation: Collaborate with the sales team to prepare and present accurate, competitive proposals, ensuring that all technical and business requirements are addressed. Sales Collaboration: Work closely with sales representatives to develop and execute sales strategies, providing technical insights that support sales efforts. Training and Education: Educate customers on product features and usage, providing ongoing technical support and training as needed. Market Feedback: Gather customer feedback and communicate it to the product development team to help improve or customize the product. Product Knowledge: Stay updated on product developments, industry trends, and competitor offerings to effectively communicate the benefits and features of the product. Sales Targets: Achieve individual sales targets and contribute to the overall sales goals of the company. Qualifications: Education: Bachelor s degree or Diploma in Mechanical Engineering, or a related field or equivalent practical experience. Experience: Proven experience in a technical sales role, typically 0-5 years in the industry, with a strong understanding of the product or service being sold. or Fresher Technical Skills: Strong technical knowledge related to the product Sales Skills: Strong interpersonal, communication, and negotiation skills, with a proven ability to close deals. Problem-Solving: Ability to understand complex customer needs and design technical solutions. Travel: Willingness to travel to client sites, events, or trade shows as required.

AI Engineer Job Overview: The AI Engineer will play a pivotal role in the AI4IT program and AI initiatives driving the integration and implementation of AI solutions within Allianz Technology This position requires a proactive individual with a passion for AI innovation, capable of bridging the gap between technical AI concepts and practical business applications The AI Engineer will work closely with AI Ambassadors and other stakeholders to ensure successful AI adoption and utilization across various functions within the Workplace Service area Key Responsibilities Implement Retrieval-Augmented Generation (RAG) solutions using pre-trained models within Azure services to solve business challenges and enhance productivity within the Workplace Service area Collaborate with AI Ambassadors to identify potential AI use cases based on GenAI, Machine Learning frameworks and Natural Language processing and provide technical expertise in their execution Integrate and manage data from various sources, including but not limited to Postgres as a vector database, to support RAG applications Utilize APIs to integrate pre-trained models and AI services into existing systems and workflows Conduct research and stay updated on the latest AI trends, tools, and technologies to continuously improve AI capabilities within the Workplace Service area Provide technical support and guidance to non-technical team members, simplifying complex AI concepts for broader understanding and adoption Document AI processes, models, and solutions to ensure transparency and facilitate knowledge sharing across the Workplace Service area Participate in AI-related training and workshops to upskill employees and promote AI literacy within the Workplace Service area Qualifications Hard Skills Experience with Azure Cognitive Services and Azure Machine Learning Familiarity with GenAI frameworks such as langchain, langgraph Understanding and implementation of Retrieval-Augmented Generation (RAG) using pre-trained models and its optimization Understanding of chat agents and its capabilities Proficiency in programming languages such as Python or JavaScript Understanding of Natural Language processing and chatbot frameworks Experience in integrating pre-trained models and AI services using APIs Familiarity with AI frameworks such as TensorFlow, PyTorch, or Keras Skills in integrating and managing data from various sources, including Postgres as a vector database for RAG Experience with rapid prototyping and Minimum viable product approach Familiarity with managing and optimizing cloud infrastructure on Azure Experience with GitHub for version control and collaboration Experience with Jenkins for continuous integration and deployment Understanding of AI ethics and compliance, particularly in relation to the EU AI Act Soft Skills Strong problem-solving skills Excellent communication skills Collaborative mindset to work in an interdisciplinary team Ability to work independently and collaboratively in a team environment Proactive and results-driven mindset Passion for continuous learning and staying updated on AI trends Ability to provide technical support and simplify complex AI concepts Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

Responsible for the operational management, support, and optimization of TSM environments, including backup and restore processes, policy development, disaster recovery planning, and security compliance This role also involves troubleshooting issues, providing technical support, and collaborating with cross-functional teams. Key Responsibilities: Manage TSM Environment: Configure, monitor, and troubleshoot TSM servers, clients, and storage resources. Backup and Restore: Perform regular backups, restore data, and ensure data integrity and availability. Policy Development: Define and implement backup policies, schedules, and retention rules. Disaster Recovery: Participate in disaster recovery planning, testing, and execution. Troubleshooting and Support: Diagnose and resolve backup and restore failures, errors, and performance issues. Performance Optimization: Identify and implement strategies to optimize backup performance and efficiency. Security and Compliance: Ensure backups are secure, compliant with data protection regulations, and follow best practices. Documentation: Maintain detailed documentation of configurations, SOPs, and DR protocols. Collaboration: Collaborate with other IT teams, vendors, and stakeholders. Scripting and Automation: Utilize scripting and automation tools (e.g., PowerShell, Bash) to streamline backup processes. Reporting and Monitoring: Produce regular reports on backup status, capacity, and performance. On-call Support: Provide 24/7 support as needed, including on-call rotations. Root Cause Analysis: Perform root cause analysis for backup issues and implement preventative measures. Business Impact Analysis: Evaluate the potential impact of backups and restore operations on business operations. Risk Assessments: Assess and mitigate risks associated with data loss or corruption.

Vice President - Business Development CSR & Government Relations, Job Code : SIIC-CSR-VP Job Responsibilities CSR Funding Strategy and Execution Identify and approach companies with CSR mandates aligned with the FIRST/SIIC incubator s mission Develop compelling proposals, concept notes, and funding pitches tailored to CSR objectives. Build relationships with CSR decision-makers in large corporates and PSUs Track CSR trends and maintain a pipeline of funding prospects. Ensure compliance with CSR rules (Section 135 of the Companies Act) andreporting norms. Government Engagement and Program Access Identify relevant central and state government programs that provide grants,subsidies, or technical support to innovation, startups, and incubation. Liaise with ministries, departments (e.g., MeitY, DPIIT, MSME, DST), and state agencies to pitch the incubator s initiatives. Draft grant applications, project proposals, MoUs, and other required documentation. Build relationships with government officials and stay updated on policy shifts and new schemes Strategic Partnerships and Alliances Forge alliances with public and private sector organizations to co-create initiatives or participate in funded programs. Collaborate with educational institutions, NGOs, and foundations for joint CSR/government projects. Represent the organization at government forums, CSR summits, and industry bodies like CII, NASSCOM, FICCI, etc.

Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved Own, refine, and implement build processes for desktops, laptops, and mobile devices Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively Daily user support for all End User Computing including maintenance and support Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards) Ensure that all calls and issues are dealt with in a timely and efficient manner Evaluate documented resolutions and analyse trends for ways to prevent future problems Identify and learn appropriate software and hardware used and supported by the organisation Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner Escalate calls to the relevant work stream in a timely manner Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure Change user profiles as part of the Mover procedure Offboard users as part of the Leaver procedure Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained Qualifications Graduation

Zoho Customization Specialist: Customizing Zoho products (CRM, Creator, Books, Projects, etc.) to align with business needs. Creating and modifying workflows, layouts, and fields in Zoho applications. Zoho Integrator: Integrating Zoho products with third-party applications using APIs. Setting up and managing seamless data flows between systems. Application Developer: Building custom applications using Zoho Creator. Developing automation scripts and workflows using Deluge (Zohos scripting language). Support Analyst: Troubleshooting issues in Zoho products and implementing fixes. Providing technical support to end users. Business Analyst: Collaborating with stakeholders to gather requirements and understand business processes. Translating business needs into Zoho configurations and customizations. Data Manager: Handling data migration to or from Zoho applications. Ensuring data integrity and security during system updates and changes. Qualifications: Bachelors degree in Business, Information Technology, or a related field. Proven experience with Zoho CRM and Zoho Creator. Strong understanding of CRM best practices and data management. Proficiency in scripting (Deluge, if applicable) and integration techniques. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Preferred Skills: Experience in project management or agile methodologies. Familiarity with other Zoho products (e.g., Zoho Books, Zoho Projects). Certifications in Zoho CRM or Creator are a plus

Provide expert-level technical support for Kronos Workforce Central (WFC) and UKG Dimensions. Kronos- WFC, UKG Troubleshoot complex system issues, performance problems, and data discrepancies. Manage and maintain Kronos/UKG system configurations, integrations, and interfaces. Experience with SQL and database querying related to Kronos/UKG. Deep understanding of various WFC modules experience supporting Kronos WFC. Excellent analytical and problem-solving skills ",

Project Technical Support-III (Audiology)-ICMR ENT CBR Project Division Non Division User Contact Person HR Job Details Brief Description about the Project ICMR funded project on Community based model for Early detection - Speech and language training of hearing impaired children - Mixed methods Implementation study Project Technical Support-III (Audiology) Position Starting: 1st July 2025 No. of Vacancy: one Preferred Qualifications: BASLP Maximum Age Limit : 35 years Salary: Rs 36,400/- Consolidated (Rupees thirty six thousand four hundred only including HRA) (This includes all expenses like statutory deductions etc.) Language : English , Kannada Experience: Fresher is acceptable Last Day for Receiving Application: 15th June 2025 Location: Bangalore Roles and Responsibilities : Perform and train anganwadi workers in screening Auditory Brain Stem Response, Data entry in excel The Principal Investigator

JD for Power Bi. Key Responsibilities: Power BI Development: Design and develop interactive dashboards, reports, and visualizations using Power BI, ensuring that they are user-friendly and meet business requirements. Data Modeling: Create efficient data models by integrating data from multiple sources, ensuring consistency, accuracy, and integrity. Implement relationships, calculated columns, and measures using DAX (Data Analysis Expressions). Data Integration: Work with various data sources (SQL Server, Excel, SharePoint, APIs, etc.) to extract, transform, and load (ETL) data into Power BI datasets for analysis. Report Optimization: Optimize Power BI reports and dashboards for performance and scalability. Implement best practices for report design and visualization. Collaboration with Stakeholders: Work closely with business stakeholders to understand their reporting needs and translate them into effective BI solutions. Provide technical support and advice to end-users. Data Analysis & Insight Generation: Analyze complex data sets and provide actionable insights to support business decision-making. Identify trends, patterns, and opportunities for improvement. Data Governance & Security: Ensure data governance standards are adhered to, including setting up proper security roles, user access, and data privacy measures in Power BI workspaces. Troubleshooting & Support: Address any issues with Power BI reports and dashboards. Provide technical support to users and troubleshoot any data or visualization errors. Documentation & Training: Document Power BI reports, dashboards, and data models for future reference. Provide training sessions to business users to help them effectively use the Power BI reports and visualizations. Continuous Improvement: Stay up-to-date with the latest Power BI features and best practices, incorporating them into your work to improve report functionality and user experience.

**Required Qualifications** + **Experience:** 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services + **Azure Expertise:** Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute + **Escalation Handling:** Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution + **Troubleshooting Skills:** Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps + **Independent Ownership:** Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution + **ITIL Knowledge:** Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations + **On-Call Availability:** Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required **Preferred Qualifications** + **Certification:** Microsoft Azure Administrator certification (e g , AZ-104) or equivalent + **Scripting:** Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks + **Microsoft 365 Expertise:** Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc ) \#LI-PR1WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources