Experience Required: 2+ Years Job Summary: We are seeking a skilled Desktop Support Engineer with at least 2 years of experience to provide technical support and assistance to end users. The role involves diagnosing and resolving hardware, software, and network-related issues, both on-site and remotely. The ideal candidate will have strong troubleshooting skills, a customer-centric approach, and the ability to manage various support tasks effectively. Key Responsibilities: Respond to user tickets related to hardware, software, and network issues. Install and configure software, drivers, and computer peripherals. Provide technical support on-site and remotely via remote access tools. Troubleshoot and resolve issues related to audio/video equipment, including projectors and microphones. Assist users with virtual meeting setups on Zoom, Microsoft Teams, and Google Meet. Deliver IT support services to internal and external users. Guide users with clear, step-by-step instructions to resolve technical issues. Customize desktop applications to meet user or client requirements. Recommend hardware and software upgrades as needed. Maintain detailed logs of support tickets, resolutions, and maintenance activities. Escalate unresolved issues to higher-level support teams when necessary. Ensure all systems and workstations are operating efficiently. Create and maintain technical documentation and user manuals. Stay updated with emerging technologies and relevant industry trends. Qualifications: Bachelors degree Diploma in a related field. Relevant certifications such as CompTIA A+ , Microsoft Certified: Modern Desktop Administrator Associate , or equivalent. Proven experience in desktop support, IT helpdesk, or similar technical roles. Strong understanding of Windows and macOS environments. Key Skills: Excellent troubleshooting and multitasking abilities. Strong communication and interpersonal skills. Proficient in diagnosing and resolving desktop hardware and software issues. Familiarity with Windows and macOS operating systems. Knowledge of SaaS platforms and remote support tools. Experience supporting AV setups and conferencing tools. Ability to work independently and collaboratively in a team environment. Strong customer service orientation and professionalism. Interested candidates are requested to send their CV to career@bennett.edu.in with the Job Title mentioned in the subject line. Also, provide the following details in the email body: Current Organization: Current Designation: Current Salary: Expected Salary: Notice Period: Willingness to work from our Greater Noida campus (Work from Office only): Yes/No

Greetings from Hucon Solutions. Spot offers with Immediate Joining !!! Drive for Customer Support ( Voice) @ Hucon Eligibility : * Any Graduate,UG,PG, * Exp : Min 6 Months - 8years experience into International Customer support (Voice & Semi voice) is acceptable, * Salary : Min 2.5LPA - Max 4.5LPA * Rotational shifts, * Work location - Hitech City, * Two- way transport * Interested candidates forward your Resume To [HIDDEN TEXT] and you can ping me on whatsapp, * Candidates can contact me on my number 8121158848 Thanks & Regards, HR Ameet kumar #8121158848 Hucon Solutions Pvt Ltd.

What you'll do: Ensures smooth communication in understanding the requirements while interacting with stakeholders, designers and external partners for all project-related deliverables Responsible for processing multiple design requests via external partner and internal support Assign and monitor tasks to ensure they are completed on time and meet quality standards. Manages the shift workflow and scheduling to meet project turnaround times and deadlines Flexible, resilient, highly committed and have a confident manner with the proven ability to thrive in a fast-paced, challenging and highly innovative design environment Ensures accurate record keeping of data pertaining to the projects, time tracking, document deadline, turnaround times and details such as team lateness/breaks Responsible for quality inspection of artwork, design and deliver feedback to teams as necessary Assist in decision making concerning utilization of resources by accurately tracking data to support operations with other performance metrics like quality of work and efficiency Responsible for updating the team on process changes as appropriate Provide technical support to the team through production work and queries Ability to assist in training new team members as needed Assist in the development and quality assurance testing of automated tools. What you'll bring: We seek energetic and dynamic individuals with demonstrated track record in graphics delivery. You will be responsible for professionally representing the presentation department taking work briefs, negotiating deadlines, tracking metrics and will ensure every stakeholder receives professional advice and exceptional service. Clear communication is the key to a successful Shift Coordinator ensuring our stakeholders are delighted and receive a positive experience from our creative services. The Shift Coordinator will support multiple ZS practice areas and project teams and will need to be comfortable with a fairly expansive breadth of focus. Minimum of 8+ years of relevant B2B consulting work experience with above average performance, and demonstrated leadership abilities Must have strong time management and organizational skills with the ability to multitask and handle a heavy workload Experience in managing team members with proven client-facing experience, with persuasive and dynamic presentation skills Working in a collaborative design environment, work experience in global/multi-national teams is a plus Able to work independently and take decisions to resolve challenges while working in shifts Attention on design detail and consistency to meet stakeholders quality requirements You have excellent English language communication skills (verbal and written) Comfortable interacting with stakeholders in person, over emails and telephone Willingness to work on rotating shifts (no night shift) Diploma/certification/bachelor s degree in fine arts, graphic design in MS Office/PowerPoint or a related field are a plus Ability to work in a fast-paced and often unstructured environment.

The ideal candidate must have a minimum of 12 months of hands-on experience in cloud technologies, The role involves providing high-quality technical support in a 24x7, addressing and resolving cloud-related technical issues. Call@ Viraj 8294897343 Required Candidate profile Grad/ UG/ Dropout Doj- 27-June'2025(only apply if u have served your notice period) Excellent communication skills required Need Atleaset one certification: Azure,MS365,Dynamic 365,MCSE/ MCITP Or ITIL Perks and benefits Both side cab Loc: Gurugram

Requirement: International Technical Support (Voice) Qualification: Graduated Fresher CTC: Up to 2.5 LPA Location: Pune (Hinjewadi) 24/7 Rotational Shifts / WFO ** 2 Months of training period in Mysore

SUMMARY Opening for International Customer support voice role in a top leading MNC Bangalore!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description - Graduate, Undergraduate with min 6 months and above exp can apply Work Timing - Night shift Mode - Work From Office Job Location - Bangalore (Candidates applying should be staying in Bangalore city.....pick & drop facility would be available) Eligibility - Excellent in English Communication is must. Nature - Contract 6 months (While this is a Contract role, the possibility of On-boarding on Client payroll may happen in case of exceptional performance and a business need at our Clients end) Requirements Need Excellent Communication skills. Good Knowledge in Customer Handling. Candidate needs to be ok with rotational shift & Night Shift. Immediate joiner would be preferred. Exp Salary- CTC 40000 upto monthly + Other. (depends on last CTC and experience) Shift - Night Shift Notice period: Immediate joiners or max 10 days notice Qualification - Graduate/ Undergraduate with min 6 months and above exp can apply Experience: 06 months to 5 years experience in Customer Support,Technical support, BPO, International Voice process, Voice process, Inbound, KPO, Outbound process, Us Process / UK process/ Australian process etc can apply. Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

Role & responsibilities Provide international customer service through CHAT. Offer technical support to customers Demonstrate strong communication skills International BPO || CHAT support|| International NON Voice support || Noida || inbound CHAT Location - NOIDA SECTOR 60 A - 20 Work from office 5 days of working Rotational shifts & week offs Experience: - Minimum 6 months (international NON-Voice support) Company: Tech Mahindra Position: International Customer Service CHAT Process. (Technical support) Candidates with prior experience in technical support will give an add-on advantage. Location: Chandigarh IT Park (Work from Office) Salary: 3 LPA TO 5 LPA Perks: Both-side cabs (as per hiring zone) Work Schedule: 5 days working, rotational shifts Candidates should have excellent communication skills. Should have Good Technical Knowledge on ISP, router, Modem, Switches. Networking concepts but candidates should be having inbound CHAT experience. Required Skills: Excellent communication skills Good technical knowledge on ISP, router, modem, and networking concepts Inbound calling experience Contact Details: Share your CV in PDF format at Contact: MUSKAN HR- 7390064927 - Muskan.Singh16@TechMahindra.com Contact: JAGRITI HR-9621836318- Jagriti.Kasaudhan@TechMahindra.com Contact: NIYATI HR- 8081408118- Niyati.Singh@TechMahindra.com

Kickstart or Boost Your BPO Career Hiring Freshers & Experienced Candidates! Join Leading Voice & Non-Voice Processes (UK/US Shifts) Salary: Up to 3 LPA for Freshers | Up to 6 LPA for Experienced Professionals Location: Bangalore Only Immediate Joiners Required Why Join Us? Work with top global clients from the UK and US Exceptional communication & support-focused roles Fast-track career growth with India’s #1 BPO recruitment firm – JobShop Role Highlights: Handle voice and non-voice interactions professionally and efficiently Resolve customer queries using proper tools and training Ensure prompt follow-ups and accurate documentation Deliver service with empathy, clarity, and commitment Adapt to rotating shifts as per process requirements We’re Looking For: Graduates or undergraduates with excellent communication in English Candidates comfortable with rotational shifts and 5-day work weeks Freshers are welcome with strong spoken English Experienced professionals in International BPO processes (voice or chat) Perks: Attractive salary packages & incentives Growth & learning opportunities Friendly work environment with global exposure Apply now by calling HR Ambika at 9110657487 or 9964080000 Limited openings – Refer your friends too!

So, what’s the role all about? The Senior Specialist Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. We are seeking a highly skilled and experienced Senior Specialist Technical Support Engineer to join our global support team. In this role, you will be responsible for diagnosing and resolving complex performance issues in large-scale SaaS applications hosted on AWS. You will work closely with engineering, DevOps, and customer success teams to ensure our customers receive world-class support and performance optimization. How will you make an impact? Serve as a subject matter expert in troubleshooting performance issues across distributed SaaS environments in AWS. Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address CSS Recording and Compliance application related product issues and resolve high-level issues. Analyze logs, metrics, and traces using tools like CloudWatch, X-Ray, Datadog, New Relic, or similar. Collaborate with development and operations teams to identify root causes and implement long-term solutions. Provide technical guidance and mentorship to junior support engineers. Act as an escalation point for critical customer issues, ensuring timely resolution and communication. Develop and maintain runbooks, knowledge base articles, and diagnostic tools to improve support efficiency. Participate in on-call rotations and incident response efforts. Have you got what it takes? 10+ years of experience in technical support, site reliability engineering, or performance engineering roles. Deep understanding of AWS services such as EC2, RDS, S3, Lambda, ELB, ECS/EKS, and CloudFormation. Proven experience troubleshooting performance issues in high-availability, multi-tenant SaaS environments. Strong knowledge of networking, load balancing, and distributed systems. Proficiency in scripting languages (e.g., Python, Bash) and familiarity with infrastructure-as-code tools (e.g., Terraform, CloudFormation). Excellent communication and customer-facing skills. Preferred Qualifications: AWS certifications (e.g., Solutions Architect, DevOps Engineer). Experience with observability platforms (e.g., Prometheus, Grafana, Splunk). Familiarity with CI/CD pipelines and DevOps practices. Experience working in ITIL or similar support frameworks. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7554 Reporting into: Tech Manager Role Type: Individual Contributor

"Jumpstart Your Career in Bangalores Top Call Centers – Apply Now Through JobShop!" Looking for the right opportunity in the BPO industry? Whether you're just starting out or already have experience, JobShop can connect you with top employers across Bangalore! Current Openings Across Locations: Whitefield – Openings in International Voice, Semi-Voice, and Tech Support Marathahalli – Roles available in International Voice & Social Media Support Electronic City – Hiring for International Voice and Non-Voice Processes Bellandur – Urgent openings in International Voice Process Eligibility: Freshers are welcome! Minimum 6 months’ experience in international voice, sales, or client servicing preferred Strong English communication skills required Flexible to work in rotational shifts Don’t miss your chance to build a career with leading BPOs. Contact HR Ameena at 8095524000 9964080000 Or chat with us at jobshop.ai Let JobShop help you land your ideal call center job in just one step!

Kickstart Your Career with the Best BPO Jobs in Bangalore! Presented by JobShop India’s leading recruitment hub for top BPO companies. We are now hiring for multiple client openings in International Voice and Chat Support roles! Process Types: Inbound International Voice Support International Chat Support Who Can Apply? Candidates with excellent English communication skills Minimum qualification: 12th pass or Graduates Freshers and experienced professionals welcome! Compensation Details: International Voice Process: Up to 5 LPA Chat Process (Freshers): Up to 5 LPA Why Join Us? Interviews conducted daily – get your job faster Work with top international clients Career growth and attractive packages Apply Today! Call HR Shagufta at 6360065103 or 9964080000 Or chat with our recruitment team at jobshop.ai Hashtags: #InternationalJobs #BPOJobs #VoiceProcess #ChatSupport #BangaloreJobs #JobShop #CustomerCare #HiringNow

Role & responsibilities We are hiring for Multiple processes # Chat process We are hiring for a 100% non voice process. Responsible for solving customers queries over the chat related to telecom products and services. # Blended Process Opening for a Blended process. Responsible for solving queries of the customers related to various digital marketing plans over the chat and calls. We are also hiring for a financial blended customer service process also. # Voice Process Hiring for a complete voice process. Responsible for solving customers queries over the calls related to telecom products and services and after resolving customer query candidate needs to do upselling also related to upgradation of plans. # Travel Process Responsible for solving queries of the customers and helping them for various hotel bookings. # Banking Process Responsible for solving banking products and services related queries of the customers over the calls. # Technical process Responsible for providing technical support for an accounting software for australian customers. Its a troubleshooting process. Preferred candidate profile Undergraduates/ Graduates/B.E./Btech with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english. Candidate should be comfortable working in 24*7 shifts. Perks and benefits Salary up to 41k in hand. Excellent incentives. Good career growth. 5 days working. Cab facility and lot more benefits. Top Most brand name. To apply and for any queries whats app or call @ Gautam - 8800499244 OR Sanchali - 7669010505

Get Hired in Bangalores Top Call Centers with JobShop! Looking for a call center job? Whether you're a fresher or experienced, JobShop (India’s No.1 BPO recruitment company) brings you top job opportunities in Bengaluru’s leading companies. Apply once and access multiple roles with great pay, shifts & benefits! Open Positions 1 Semi-Technical Voice Process – Brookfield Qualification: 10th / PUC / Graduate Exp: Min 1 year 2 International Tech Support (Non-Voice) – Whitefield US Shift | 5 Days Working | 2-Way Cab Salary: Up to 26,000/month Exp: Min 1 year 3 International Customer Support (Non-Voice) – Manyata Tech Park US Shift | 5 Days Working | 1-Way Cab Salary: Up to 26,000/month Exp: Min 1 year 4 International Voice Support – Bellandur Tech Park US Shift | 5 Days Working | 1-Way Cab Salary: Up to 32,000/month Exp: Freshers & Experienced Call/WhatsApp Neha - 7975182408 to apply now Or chat with us at: www.jobshop.ai Limited seats – Don’t miss your chance to land your dream BPO job!

Job Title: Process Specialist Cloud & Technical Support (SME Voice) Location : Hyderabad / Coimbatore (Willing to Relocate) Account : EGS Work Mode : Work From Office | Rotational Shifts (24x7) Experience : 2.5 to 5 Years Education : Any Graduate (Preferred: B.E./B.Tech in CS/IT or relevant field) CTC: 8 to 9 LPA About the Opportunity: This is a one-of-a-kind opportunity to dive into multiple cloud-based technologies, learn new features, and transform traditional IaaS layers into more advanced and automated environments. Join a team driven by technology, innovation, and collaboration, delivering best-in-class cloud solutions to enterprise clients. Key Responsibilities: Provide expert-level voice-based technical support (B2B) to enterprise clients. Troubleshoot complex issues involving networking, web protocols, system administration, scripting, and cloud tools. Analyze system and trace logs, read error logs, and identify root causes. Use CLI tools on Windows and Linux systems for advanced troubleshooting. Manage escalated customer tickets with a focus on timely resolution and customer satisfaction. Maintain thorough case documentation, follow quality standards, and adhere to Service Level Objectives (SLOs). Collaborate with cross-functional teams for complex issue resolution. Contribute to knowledge base articles and internal resources. Stay updated with emerging technologies and cloud solutions. Participate in rotational on-call schedules for critical incident handling. Mandatory Skills: Technical Customer Support / Server Support / B2B Support (Voice) Networking, DNS, VPN, Web Protocols (HTTP/S, SSL/TLS) System Administration (Windows & Linux CLI), Active Directory Cloud Support Azure / Google Cloud Platform (GCP) (Intermediate Level) Log analysis and troubleshooting (Advanced Level) Working knowledge of APIs and SQL Moderate coding/scripting knowledge Python, JavaScript, HTML Strong analytical and problem-solving abilities Excellent communication skills (English B2 level proficiency) Preferred Skills / Nice to Have: Familiarity with Google Workspace (GWS) Knowledge of GCP Project setup & migration tools Experience with BigQuery Technical Certifications (e.g., CompTIA Network+, Security+, Linux+, Azure Admin, GCP Associate Cloud Engineer) Soft Skills: Detail-oriented in support case management and documentation Effective problem-solving and logical reasoning Strong verbal and written communication Excellent time management and multitasking in a fast-paced environment Team player with ability to work independently Selection Process: Written Assessment: BU Customized Technical Test Rounds of Interview: Technical Test + Technical Ops Interested candidates can connect to me at: Email: jinal@careerguideline.net Phone: 7758825565 Note: Immediate Joiners are preferred On paper designation as an SME is Mandatory. We are hiring for MNCs

Roles and Responsibilities We have.. International and Domestic Call centre Salary 15k to 35 k WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Mail Id- Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Hiring For Technical Support International Voice Process Job Location - Gurugram / Noida Call Or WhatsApp Us for Scheduled Your Interview Pramod Kumar - 9220328058 Email ID - Pramodconslutant5@gmail.com Exp: 0-4 year of any technical customer support Experience (Mandate) Salary for fresher - 25k Inhand / for experience upto - 36k Inhand Plus Good Incentive (Various According to Experience and Qualifications) -Incentive (Post Training) -Appraisals. -Both Sides cabs available for this role. JOB DESIGNATION- Technical Support Officer JOB ROLE & RESPONSIBILITY Technical Support - Trouble shoots the technical quarries related to internet Troubleshooting customer Queries through chats QUALIFICATIONS AND ELIGIBILITY CRITERIA- - For Fresher Graduation Is mandatory. - For Experience Graduate or Undergraduate Both Can apply - For Experience we required minimum 1year of on paper experience. PREFERRED SKILLS REQUIRED- -Basic Computer Knowledge -The ability to work in a team environment -Good English Communication skills (Written & Spoken)

Required - Min 1 year exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Bangalore CTC - Up to 6 LPA US Shifts Both way cabs Immediate joiners Drop your cv on - 8529546798

Role & responsibilities Create Return Material Authorizations (RMA) requests in AMD systems (or another system of AMDs choice) including the registration of all products contained in the claim. ii. Perform Upgrades to out of Stock RMA fulfillments. iii. Update customer details in AMD system (or another system of AMD’s choice) based on the content provided by customer in service request submitted through RMA web form or warehouse change request though email (hereinafter “warranty service request”). iv. Provide email/ phone responses to warranty service request in the languages set forth in Section 4. (b) below. All email responses other than English will be provided strictly in the template format provided by AMD. v. Transfer/assign warranty service request to other regional GCC teams for further correspondence in local language or technical support advice. vi. Handle all warranty related warehouse escalations vii. Provide AMD with daily warranty and inventory status reports Preferred candidate profile

Experience in BPO Industry- International only Customer service - Technical support 5.5 days working- Rotational shift and off

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Aditya @ 9686682465 / 7760984460 / 7259027282 / 9900024811

Job Summary: CGS is hiring for the role of Tech Support Executive in our International Chat Process. This role involves providing technical support to international customers, assisting with hardware, software, and networking issues. Its a great opportunity for freshers and experienced candidates to grow in a global support environment. Key Responsibilities: Provide technical support to international customers via Chat for issues related to hardware, software, and networking. Troubleshoot OS (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical issues. Manage SLAs and resolve issues promptly, escalating when necessary. Ensure customer satisfaction by providing effective and timely solutions. Log and track technical issues in the ticketing system. Skills and Requirements : Excellent communication skills (Fluency in English is a must). Basic knowledge of computer hardware and troubleshooting. Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols. Strong problem-solving skills and a customer-centric attitude. Immediate joiners only. No leaves allowed during training. Education: for freshers Any Degree, B.Tech. MBA.MCA Experience: undergraduate also eligible. Experience: Freshers to 4 years welcome.

Key Responsibilities: 1. Customer Query Handling Respond to inbound calls, emails, and live chats from customers in a timely and professional manner. Provide information about products, order status, returns, technical troubleshooting, and policy-related concerns. Document all customer interactions in CRM systems. 2. Issue Resolution & Escalation Investigate and resolve product/service-related issues to ensure customer satisfaction. Escalate unresolved issues to higher-tier support or appropriate departments. Follow up on open cases to ensure timely resolution. 3. Customer Relationship Management Build positive relationships by being empathetic, friendly, and proactive in communication. Gather customer feedback and report issues that affect overall service quality. Educate customers on product usage and self-service tools. 4. SLA & Quality Adherence Maintain service-level agreements (SLAs) including average handling time, resolution rate, and customer satisfaction scores. Meet or exceed quality assurance metrics and feedback targets. Participate in training sessions to stay up to date with products and support procedures.

Key Responsibilities: Set up and configure workstations, routers, and basic networking infrastructure. Provide first-line support for hardware and software issues across the firm. Install, configure, and maintain Microsoft 365 services, including Outlook, Teams, SharePoint, and AI-powered features like Copilot in Word, Excel, and Outlook. Assist in the setup and management of SharePoint sites and document libraries. Troubleshoot connectivity, software, and system issues efficiently. Support staff in navigating and configuring various software platforms. Assist in the development and implementation of internal systems and workflows. Assist in automating internal processes using tools like Power Automate or AI-based scripting. Stay current with emerging technologies, including AI tools, and recommend solutions to improve efficiency. Preferred candidate profile: Educational Background: Certificate IV or Diploma in Information Technology, Networking, or a related field. Bachelors degree in Information Technology, Computer Science, or a related discipline (preferred but not essential). Certifications (Highly Regarded): CompTIA A+ (for general IT support knowledge) CompTIA Network+ (for networking fundamentals) Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification (for understanding IT service management) Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks. A proactive and customer-focused approach. Experience: 1-3 years in a similar IT support or helpdesk role. Experience working in a professional services environment (e.g., accounting, legal, consulting) is a plus.

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 KVC CONSULTANTS LTD NO PLACEMENT CHARGES