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5.0 - 6.0 years

5 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Foundit logo

Key Responsibilities: Transition Management: Lead the knowledge transfer and onboarding of the new data lake environment and associated Power BI infrastructure from the incumbent vendor. Develop and execute a comprehensive transition plan, including timelines, responsibilities, and risk mitigation strategies. Collaborate with the data engineering, BI development, and infrastructure teams to ensure a smooth handover of support processes and documentation. Production Support Leadership: Assume primary responsibility for the day-to-day production support of the existing and migrated Power BI environment. Lead a team (potentially virtual or matrixed) of support analysts, providing guidance, mentorship, and technical expertise. Monitor system performance, identify potential issues proactively, and implement preventative measures. Manage and resolve incidents and service requests within defined SLAs, ensuring timely communication to stakeholders. Oversee root cause analysis for critical incidents and implement corrective actions to prevent recurrence. Data Lake Migration Execution: Act as the primary point of contact for Power BI production support during the data lake migration. Collaborate closely with the data migration team to understand the migration schedule and potential impact on Power BI reports and dashboards. Develop and execute testing strategies to validate the integrity and performance of Power BI solutions post-migration. Identify and resolve any Power BI-related issues arising during or after the data lake migration. Continuous Improvement: Establish and maintain comprehensive documentation for the Power BI environment and support processes. Identify opportunities for process optimization and automation within the support function. Stay abreast of the latest Power BI features and best practices related to data lake integrations. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience (typically 5+ years) in a production support role for business intelligence or data warehousing applications, with a strong focus on Power BI. Demonstrable experience in managing and leading technical support teams. Solid understanding of data warehousing concepts, ETL processes, and data lake architectures (e.g., Azure Data Lake Storage, AWS S3). Strong technical proficiency in Power BI Desktop, Power BI Service, and related technologies. Experience with monitoring tools and incident management systems. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication, collaboration, and stakeholder management abilities.

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6.0 - 12.0 years

6 - 12 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Configure and maintain CIG mappings, transformations, and routing rules Troubleshoot and resolve integration issues, ensuring minimal disruption to business operations Monitor CIG performance and identify areas for optimization Collaborate with business stakeholders to gather integration requirements and translate them into technical specifications Work closely with the other technical teams to ensure seamless integration with other systems Create and maintain technical documentation related to CIG integrations Stay up-to-date with the latest SAP Ariba and CIG features and functionalities Provide technical support and guidance to other team members Participate in project implementations and upgrades related to SAP Ariba and CIG Adhere to company standards and best practices for integration development Proactively identify and address potential integration risks

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

1 - 5 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Role Responsibilities: Diagnose hardware/software issues and resolve customer queries Guide customers via phone/chat/email to fix technical problems Escalate complex issues to development or infrastructure teams Document solutions and maintain accurate logs for reference Key Deliverables: Timely resolution of client-reported issues within SLA Accurate tracking of tickets using support tools Maintenance of technical documentation and manuals Consistent customer satisfaction through effective communication

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5.0 - 10.0 years

10 - 20 Lacs

Hyderabad, Pune, Bengaluru

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Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

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3.0 - 7.0 years

3 - 7 Lacs

Pune, Maharashtra, India

On-site

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Knowledge of virtualization platforms and associated technologies including (but not limited to) the fullVMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite) Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs Should have good hands-on experience in Cloud Builder Understanding of configuration management and software defined data center (SDDC) infrastructure Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azureetc) Ability to develop/build IT solutions to meet business requirements Ability to implement & troubleshoot Documentation, organization, and time management skills Take initiative to improve processes, procedures, skills, and technical knowledge Excellent communication & presentation skills

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3.0 - 5.0 years

3 - 5 Lacs

Dhule, Maharashtra, India

On-site

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Key Responsibilities: 1. Project Management Supervise the construction process and ensure the project is completed on time and within budget. Ensure all site activities are carried out in compliance with relevant health and safety regulations, legal requirements, and environmental standards. Coordinate with architects, project managers, and other professionals to review project specifications and timelines. 2. Site Supervision Oversee daily site operations, including the performance of contractors and subcontractors. Monitor the quality of work to ensure compliance with the design and specifications. Ensure the construction team has all necessary materials, tools, and equipment, Resolve technical issues that arise during construction. 3. Site Safety & Compliance Enforce safety protocols and conduct site inspections to identify hazards. Implement safety measures in accordance with company policies and industry standards. Conduct risk assessments and ensure safe working conditions for all on-site workers, 4. Technical Support & Problem Solving Provide technical advice and assistance to contractors, engineers, and architects on-site. Troubleshoot and resolve any technical issues that may arise during construction. Interpret and apply construction drawings, plans, and specifications. 5. Quality Control Monitor and inspect construction materials and processes to ensure compliance with quality standards. Conduct site inspections and quality assurance checks throughout the construction phase. Ensure proper documentation and record-keeping of all materials used and inspections performed. 6. Client & Stakeholder Communication Act as the primary point of contact between the construction team, clients, and stakeholders. Provide regular updates to clients and senior management on project progress. Address and resolve any client concerns regarding site operations or timelines. 7. Documentation & Reporting Maintain detailed records of site activities, inspections, and meetings. Prepare and submit daily, weekly, and monthly reports to project management. Ensure accurate documentation of any deviations from the initial plans or schedule. 8. Material Management Ensure the efficient procurement and delivery of materials to the construction site. Track inventory levels and report any discrepancies or shortages. Oversee the safe storage and handling of materials on-site. Qualifications & Requirements: Bachelor's degree in Civil Engineering, Construction Management, or a related field. 3+ years of experience in a construction site engineer or similar role, preferably in [residential/commercial/infrastructure] projects. Skills : Strong knowledge of construction methods, materials, and legal regulations. Proficiency with construction management software and tools (e.g., MS Project, AutoCAD). Excellent problem-solving and decision-making skills.Strong communication, interpersonal, and team management skills.

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5.0 - 7.0 years

5 - 7 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Provide advanced expertise for the administration, configuration, and support of Tableau Cloud infrastructure management. Monitor system performance and implement optimizations to enhance reliability and scalability. Articulate, define, and execute a strategic vision for proposed architecture. Implement and maintain security protocols to protect data within Tableau. Ensure compliance with industry standards and organizational policies. Assist clients with migrating from legacy to modern data platforms. Provide technical support to Tableau users, addressing issues related to cloud connectivity and data access. Conduct training sessions to enhance user proficiency with Tableau tools and features. Regularly monitor the performance of Tableau dashboards and reports. Identify and resolve performance bottlenecks to ensure optimal user experience. Integrate Tableau with various cloud data sources. Automate ETL processes to streamline data flow and improve efficiency. Develop and enforce standards in Tableau and development best practices. Experience with Tableau Desktop and Tableau Prep. Expertise in dashboard and data visualization design. Advanced skills in data analysis and data discovery.

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1.0 - 3.0 years

1 - 3 Lacs

Pune, Maharashtra, India

On-site

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Key Responsibilities: Provide expert technical support for a wide range of security products and solutions to internal teams and/or clients. Firewall Management: Install, configure, troubleshoot, and maintain various firewall solutions, with hands-on experience in leading platforms such as Palo Alto, Checkpoint, Fortinet, and similar technologies. Load Balancer Expertise: Install, configure, and provide support for load balancing solutions, specifically with hands-on experience in F5 and Citrix Netscaler. Endpoint Security: Diagnose and resolve issues related to endpoint security components, demonstrating strong hands-on experience with relevant tools and technologies. Content Filtering/Proxy: Provide technical support and troubleshooting for content filtering and proxy solutions, ensuring secure and compliant network access. Analyze and resolve complex technical issues, often under pressure, demonstrating strong problem-solving capabilities. Document all support activities, solutions, and knowledge base articles for future reference and continuous improvement. Collaborate with other technical teams and vendors to escalate and resolve complex issues when necessary. Stay up-to-date with the latest security trends, technologies, and best practices. Required Experience: Proven experience in a technical support role, specifically within the IT Security domain. Must have installed and configured Firewalls from leading vendors such as Palo Alto, Checkpoint, Fortinet, or similar. Must have installed and configured Load Balancers like F5 and Citrix Netscaler. Hands-on experience in Endpoint Security components is essential. Hands-on experience in Content Filtering/Proxy solutions is required. Strong understanding of networking concepts (TCP/IP, DNS, VPN, routing, switching). Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications (e.g., CCNA, CompTIA Security+, vendor-specific certifications) are a plus.

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3.0 - 10.0 years

4 - 8 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

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We are looking for a System Administrator to join our CBSE-affiliated school. Key Responsibilities: Hardware & Software Installation and Maintenance: Installation & Configuration: Install, configure, and maintain desktops, laptops, printers, projectors, biometric devices, CCTV cameras, and other IT equipment essential for daily operations. Software Deployment: Deploy and configure operating systems, productivity software, and educational applications across various devices.edtechrecruiting.com Asset Management: Maintain an up-to-date inventory of all hardware and software assets, ensuring proper documentation and tracking. System & Network Administration: Server Management: Administer and maintain servers, ensuring optimal performance, security, and reliability.reddit.com+1edtechrecruiting.com+1 Network Configuration: Set up and manage network infrastructure, including routers, switches, and wireless access points, to ensure seamless connectivity. Security Implementation: Implement and enforce security protocols, including firewalls, antivirus software, and access controls, to protect institutional data. User Support & Training: Technical Assistance: Provide timely support to faculty, staff, and students for hardware, software, and network-related issues. Training Sessions: Conduct training sessions to enhance user proficiency with IT systems and tools. Backup & Disaster Recovery: Data Protection: Implement and maintain regular backup procedures to safeguard critical data. Recovery Plans: Develop and test disaster recovery plans to ensure business continuity in case of system failures. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a System Administrator or in a similar role, preferably within an educational institution. Proficiency in installing and configuring hardware components and software applications. Experience with network setup and management. Familiarity with system monitoring tools and cybersecurity best practices. Preferred Attributes: Experience with educational technologies and platforms (e.g., Learning Management Systems, Google Workspace for Education). Knowledge of classroom technologies such as interactive whiteboards and AV equipment. Ability to adapt to a dynamic environment and manage multiple priorities effectively.

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0.0 - 2.0 years

0 - 2 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively. Key Responsibilities: Respond to customer inquiries via phone, email, or chat, providing expert technical assistance on HP products. Diagnose and resolve hardware and software issues related to PCs, printers, and peripherals. Document customer interactions and technical issues in the support ticketing system. Collaborate with engineering and product teams to escalate complex issues and contribute to product improvement. Stay up-to-date with the latest HP products, technologies, and troubleshooting techniques. Provide training and guidance to customers on product usage and best practices. Assist in the creation of support documentation and FAQs for internal and external use. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Qualifications: Btech in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in technical support or customer service roles. Strong knowledge of Windows and macOS operating systems, as well as familiarity with networking concepts. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.

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1.0 - 4.0 years

2 - 7 Lacs

Bengaluru

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Technical Support Engineer: Experience: 2-4 years Location: Bengaluru Responsibilities : Technical Support skills,Active Directory, ServiceNow Tool,Voice process,International Voice process, Outlook, Microsoft 365 Troubleshooting Strong communication skills, oral and written. Respond to requests for technical assistance by phone, email, chat. Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams. Knowledge on Service Now ticketing tool Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave. Escalate problems (when required) to the appropriate teams. Maintain hygiene in ticket documentation, category selection and overall ticket quality. Identify and learn appropriate software and hardware used and supported by the firm. Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs. 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. n depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom. Incident Management knowledge, experience with Turrets will be added advantage. Extended working hours when business needs. Flexibility to work in rotational shifts and week offs. Ability to work under high pressure.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad

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About IntouchCX IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth. Roles & Responsibilities Must have excellent verbal and written communication skills Should be capable of handling customer queries through live chat in real time Ability to manage 2 to 3 chats simultaneously with efficiency and accuracy Eligibility criteria Must have at least 6 months of experience in International chat support Typing speed should be more than 35 WMP with good accuracy Should be able to join Immediately Pursuing candidates or severing notice period candidates are not eligible Should be flexible in working as per business requirement ( Night shifts/ Graveyard shifts) Perks & Benefits Transportation provided with in 25kms without hiring radius PF ESI Performance based Incentives Work Location - LIB, Kokapet. Interested candidates may walk in to the location mentioned above with a hard copy of their resume and Aadhar card. Mode of Interview - Face to Face Time: 11:30 AM Mega Walk -in on -16th June to 18th June Walk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall. ( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA )

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0.0 - 4.0 years

2 - 4 Lacs

Bengaluru

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Limited Openings Apply Now & Grab the Opportunity! Job Description 1* Sagility : International Voice Process 5Days working Health Care Voice Excellent communication Sat Sun Fixed Off 2 Way Cab Fixed US Shift 6;30 to 3;30 Location : Bommanahalli Salary 22k Fresher & Exp 32k 2* 24*7 : International Non Voice & Voice Process 5 Days working 2 off 2 way cab Excellent communication 6 Months International Mandatory Fresher 18k Exp 28k Location : Marathahalli Email & Chat Support 3* Aegis Startec : BCP International Voice Process Excellent Communication VT12 Quality Fresher & Exp 5days working Sat sun fixed Off 2 way Cab Location : ITPL Salary 25k+ Quarterly Bonus 4k BCP " Back Ground Verification Excellent communication 4* 24*7 : International Voice Process 5 Days working 2 off 2 way cab Excellent communication Fresher 22k Experienced 28k + Incentives Location : Marathahalli Assessment & Opps rund Optus & Lowes Process 5* ECPL : International Non Voice Chat process 5Days working 2 off Rotational Shift Domestic Chat Process No Cab Minimum 6months Chat Exp Location : Kothunur Cross Salary 21k Without PF Deduction 6* Alorica : International Voice Process Process: Banking & Retails Min SSLC or PUC fresher 21k Exp : 25k + Shift Allowance Rotational Shift 2 off with 1 way Cab Location : Eco space Excellent communication 7* Rupicard : Collection Process & Sales 6days working Sunday fixed off Location : Bellandur Eng & Hindi Salary upto 40k Fresher 22k VT10 Quality 8* Tata Capital : Telesales Exp 6Day Working Sun Fixed Off Fresher 22k Experience 30k Excellent communication Eng & Hindi Location : Whitefield Day Shift No Cab 9* Kredit Bee : Domestic Voice Process 6 Days working 1 off Day shift Job Eng & Hindi Location : Tin Factory & Bommanhalli Fresher 16k Exp 22k + Incentives 10* IGT : Expedia Non Voice Process Minimum 6month International Exp Excellent Communication Salary upto 30k + Incentives Location : Manyata Tech Park HR , Versant , Mettl Assessment & Opps 5days working 2 off 2 way cab 11* Genisis : Domestic Customer support Graduation Fresher 18k Experience 28k 6Days working sunday Off Location : Whitefield Eng & Hindi First Source , Altruist , Shaadhi.com , Intouch ,Globiva , ECPL , Infosys 100% Free Placement No Charges If Any Frnds Looking for the job share the above J.D and refer My number too.... NOTE: (WE DONT TAKE ANY FEE FROM D CANDIDATES) Feel Free to Schedule your Walk-in Interviews !! Via WhatsApp or Call To Apply / Schedule Interview: Contact: [ 9035233889 / 9035305638] Email: [ chiraghr.stepstone@gmail.com] Name: CHirag HR

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0.0 - 5.0 years

2 - 3 Lacs

Chennai

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Greetings from Sutherland!!! We are hiring candidates for International Technical Support Associate Job Criteria: 1) Immediate joiners required Should be available to join us in the month of July. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an international voice process (Tech knowledge required) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email: Keerthana.s14@sutherlandglobal.com HR : - Keerthana - 7708520388 Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

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1.0 - 6.0 years

3 - 4 Lacs

Chennai

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Hi All, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer - Troubleshooting WIFI devices Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to client Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

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0.0 - 1.0 years

2 - 4 Lacs

Hyderabad

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About the Role As an Operations Associate on our Tech Team, you will be the glue that keeps our Data Analytics and Development teams running smoothly. Youll own the day-to-day coordination of hardware provisioning, office logistics, team culture, tool adoption, and access management—so our engineers and analysts can focus on delivering impact. Key Responsibilities Coordinate procurement , facilities teams and delivery of laptops, monitors, peripherals, and VPN for new hires and existing team members. Manage VPN, PII-data, and dashboard-access requests by business teams Plan and execute office shiftings, cabin bookings, and seating allocations Organize team-wide events and outings (venue bookings, catering, transportation) Regular reminders/triggers on 1:1s, PR reviews, sprint milestone etc., Collect status updates, and track completion in project-management tools(Ex: Click up) Keep up-to-date work-log records for all team members Proactively follow up on outstanding items and report metrics to your lead Act as communication hub—broadcast key updates across relevant Teams channels Qualifications & Skills 0 to 1 years in operations, project coordination, or similar roles supporting technical teams Exposure to facilities coordination, or people-ops Strong organizational skills with an eye for detail and follow-through Excellent verbal and written communication—comfortable liaising across different business, Facilities, and Engineering teams Proactive problem-solver and self-starter who thrives in a fast-paced environment Comfortable learning new tools (project management, collaboration platforms, access management systems) Able to build trust quickly and advocate for teammates’ needs Service-oriented mindset: removing blockers for teammates Work Location : Hyderabad(Work From Office)

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0.0 - 3.0 years

3 - 5 Lacs

Agra, Ajmer, Jaipur

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HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR 5 DAYS WORKING + FREE CABS + SALARY UP TO 6 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive 15 Day Accommodation Relocation Bonus Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

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0.0 - 3.0 years

3 - 5 Lacs

Mohali, Pune, Delhi / NCR

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HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR 5 DAYS WORKING + FREE CABS + SALARY UP TO 6 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive 15 Day Accommodation Relocation Bonus Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

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1.0 - 2.0 years

3 - 4 Lacs

Gurugram, Jaipur

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ANY GRAD/UG WITH 6 MONTHS BPO TECH SUPPORT EXPERIENCE POS KNOWLEDGE PREFERRED GOOD COMMUNICATION SKILLS NIGHT SHIFTS 5 DAYS OF WORKING CABS AVAILABLE US VOICE HR Sristi 8427818429 call+watsapp, DROP YOUR CV

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1.0 - 2.0 years

3 - 4 Lacs

Jaipur

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ANY GRAD/UG WITH 6 MONTHS BPO TECH SUPPORT EXPERIENCE POS KNOWLEDGE PREFERRED GOOD COMMUNICATION SKILLS NIGHT SHIFTS 5 DAYS OF WORKING CABS AVAILABLE US VOICE DROP YOUR CV AT 9758730777

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3.0 - 8.0 years

3 - 3 Lacs

Gonda

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Master Trainer Bharat Rural Livelihoods Foundation Position: Master Trainer Location: West Singhbhum and Godda District of Jharkhand with travel to BRLF geographies of operation. Number of Positions: One at each district Reports To: Regional Coordinator Nature of Employment: This is a project-specific position offered as a full-time contract with benefits. Renewal is possible, depending on project extension and availability of funds. 3. ORGANISATION BACKGROUND: The Ministry of Rural Development set up Bharat Rural Livelihoods Foundation (BRLF), Government of India (GOI) as an independent organization under the Societies Registration Act to facilitate civil society action in partnership with State and Central Government, to transform livelihoods and lives of rural households, with an emphasis on women, particularly in the Central Indian Tribal Region. BRLF is a unique and first-of-its-kind initiative. The Foundation is a partnership between Government on the one hand and private sector philanthropies, and public and private sector undertakings (under Corporate Social Responsibility) on the other. Major functions of BRLF are fostering strategic partnerships with state govt for improving program outcomes, providing financial grants to Civil Society Organizations (CSOs) to meet their human resource and institutional costs for up-scaling of proven interventions, investing in institutional strengthening of smaller CSOs, capacity building of professional human resources working at the grassroots, and to create a Knowledge Hub for the sector. For more details, visit www.brlf.in 2. Role Description: The Master Trainer will play a critical role in building the capacities of field-level workers, community leaders, and partner organizations on gender-responsive rural development practices. They will develop and deliver training content, mentor field trainers, and ensure quality delivery of learning sessions to nurture women s agency and leadership at the grassroots level. 3.Key Duties and Responsibilities: Design and customize training modules on gender equality, women s leadership, and rural development. http://www.brlf.in/ Prepare training manuals, toolkits, and audio-visual aids tailored to community contexts. Conduct Training of Trainers (ToTs) for field trainers, community resource persons, and partner staff. Facilitate direct training sessions for community groups, SHGs, women leaders, and local governance bodies. Provide ongoing mentoring and technical support to trainers and field workers. Monitor field-level trainings to ensure adherence to quality standards and participatory methods. Develop simple tools to capture feedback and learning outcomes from training sessions. Document success stories, challenges, and learning for continuous improvement of training programs. Coordinate with BRLF s program and gender teams to align trainings with broader project goals. Build networks with local NGOs, government training centres, and knowledge institutions for resource sharing. Postgraduate/Graduate degree in Social Work, Rural Development, Gender Studies, or related fields. Minimum 3 years experience in capacity building, preferably in gender-focused rural development programs. Prior experience in working with women-led community organizations is highly desirable. Skills and Competencies: Strong facilitation and participatory training skills, especially with rural and tribal communities. Deep understanding of gender issues, social inclusion, and rural livelihoods. Ability to mentor and handhold local trainers and community members. Basic reporting, documentation, and digital literacy (MS Office). 5. COMPENSATION OFFERED: The remuneration package is budgeted for a range of INR 25,000-30,000 per month. The offer made to the selected candidate shall be commensurate with the qualifications, experience and salary history. 6.LOCATION: West Singhbhum and Godda District of Jharkhand with travel to BRLF geographies of operation. **Languages Good command of speaking, reading, and writing in English and (Local Language) is required. Knowledge of Hindi language would be an added advantage to the candidate. 8. APPLICATION PROCESS: Eligible candidates interested in this position are requested to apply through Link. Applications will be reviewed on a rolling basis, and the position will remain open until filled. Early submission is encouraged, with a final application deadline of June 30, 2025. BRLF is an equal opportunity organization without any discrimination by virtue of religious belief, social class, caste, special ability, or gender. BRLF is an equal opportunity organization. Women are encouraged to apply.

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15.0 - 20.0 years

25 - 30 Lacs

Noida, Bengaluru

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We re AtkinsR alis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the worlds infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory environmental services, intelligent networks cybersecurity, design engineering, procurement, project construction management, operations maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors. About team: Our Water Operations team is one of the largest in the UK. Our clients include high-profile utility companies, local authorities and independent businesses. Due to expanding workload in the United Kingdom, APAC, US and the Middle East, we have an excellent career development opportunity for an enthusiastic Drainage /Civil engineer to join our Infrastructure Drainage and Utilities Group in our Global Technology Centre (GTC) in, India (Bangalore and Gurgaon offices). AtkinsR alis are currently seeking an experienced Sustainability Consultant to join our team based in India. Working under the guidance of our Senior Sustainability Consultants, you will be collaborating with our existing Sustainability team based globally to deliver building on your sustainability technical knowledge. The consultant will provide technical support leadership on projects (Site and Office based consultancy work) within the Sustainable Design group and have proven skills and a depth of experience in delivering sustainable solutions for Buildings and Communities. The position requires a motivated self-starter with a technical background to support projects, liaise with clients and develop original innovative approaches to respond to sustainability challenges. The candidate should have a proven track record of delivering LEED accredited or other certification projects and have a strong understanding of building systems and performance. An exciting opportunity in AtkinsR alis is available for a passionate and motivated Sustainability and Building Physics Consultant to develop our Sustainability Design team. Working under the guidance of our Director in Middle East, you will be collaborating with our existing Sustainable Design team based in United Arab Emirates to develop a local UAE and eventually MENA offering, building on your specialised technical knowledge whilst working on the design of some of the most exciting projects in the GCC and internationally. The position is ideal for the suitable person to work with a new and exciting sustainability team for the MENA market through pro-active engagement with Atkin s global offices and clients as well as developing new relationships in the region. About this role: We are looking for the future of AtkinsR alis in the present! Apply to this talent pool and be the first to be contacted for a vacancy in WE Team. We are always looking for top talent in this role and this application is an exercise to make you a part of the larger pool of relevant candidates who are suitable for this role. When the vacancy arises, you will be first reached out to. So, if you are interested in joining AtkinsR alis, here is your chance! Water Management Consultancy (WMC) is part of Infrastructure (Environmental and Water Management) within AtkinsR alis Water and Environment Business. Our clients are both UK and international, and our projects typically fall within one of the following categories: flood defence; hydraulic structures; ports and maritime. Consequently, WMC staff have a broad range of science and engineering skills including river and coastal engineering; hydrology and hydraulics; dams; weirs; hydraulic gates; ports and maritime engineering. The role requires the candidate to support in the delivery of a wide range of projects with a particular focus on integrated water management, including hydrodynamic catchment modelling, hydrology, sustainable drainage, water sensitive urban design, river restoration, software development, research and development, as well as client and multi-stakeholder engagement. The role will ideally suit someone who is looking for a technical challenge and is keen to work on advanced and industry leading projects. To perform this role successfully, the individual will be responsible for but not limited to the following: Highly motivated and proactive, with a can do attitude. Skilled at collaborative working, have good interpersonal skills and an ability to communicate effectively. Have strong organizational and time management skills. Flexible and prepared to take on new challenges. Desirable: International experience. Chartered Engineer or working towards Chartership. Working knowledge of coding/programming using (R, VBA, Python) will be a plus. What will you contribute A strong academic background with degree in Civil engineering and /or master s degree in water management/Hydrology with 10 yrs to 15 years of water industry experience. Proven experience in 2D modelling using TUFLOW . Prior experience of 1D-2D modelling using ISIS-TUFLOW / ESTRY-TUFLOW or Infoworks ICM. Proven skills in using GIS, including MapInfo, ArcGIS and freeware open-source GIS products. An understanding of the overall development process. Experience in carrying out Flood Risk Assessments including drainage strategy. Experience in FEH. The applicant should be working towards achieving Chartered status. Able to produce technical reports in English clearly and concisely. Able to communicate effectively with colleagues and clients via video conferencing. Ability to follow quality procedures and maintain high standards in own work. Enthusiasm to learn new skills and new work procedures. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Why work for AtkinsR alis We at AtkinsR alis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions. Meeting Your Needs: To help you get the most out of life in and outside of work, we offer employees Total Reward . Making sure youre supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we ll discuss any adjustments you might need. Additional Information: We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. Link: Equality, diversity inclusion | Atkins India (atkinsrealis.com) Worker Type Employee Job Type Regular

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Exploring Technical Support Jobs in India

India is a thriving hub for technical support jobs, with a plethora of opportunities available for job seekers in this field. Technical support professionals play a crucial role in assisting customers with their technical issues and providing solutions to ensure smooth operations. If you are considering a career in technical support in India, this article will provide you with key insights to help you navigate the job market effectively.

Top Hiring Locations in India

Here are 5 major cities in India that are actively hiring for technical support roles:

  • Bangalore
  • Hyderabad
  • Pune
  • Chennai
  • Gurgaon

Average Salary Range

The salary range for technical support professionals in India varies based on experience and expertise. On average, entry-level technical support executives can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals can command salaries ranging from INR 6-12 lakhs per annum.

Career Path

In the field of technical support, career progression typically follows a trajectory from entry-level positions to more senior roles. Here is a common career path for technical support professionals:

  • Technical Support Executive
  • Senior Technical Support Executive
  • Team Leader
  • Technical Support Manager

Related Skills

In addition to technical support expertise, professionals in this field are often expected to have skills in the following areas:

  • Customer service
  • Troubleshooting
  • Communication skills
  • Knowledge of operating systems and software applications

Interview Questions

Here are 25 interview questions that you may encounter when applying for technical support roles:

  • What is technical support? (basic)
  • How do you handle irate customers? (medium)
  • Explain the difference between hardware and software. (basic)
  • What is your experience with ticketing systems? (medium)
  • How would you troubleshoot a network connectivity issue? (medium)
  • What is DNS and how does it work? (medium)
  • Describe a time when you had to escalate a technical issue. (medium)
  • What is RAID and how does it work? (advanced)
  • How do you stay updated with the latest technology trends? (basic)
  • Can you explain the OSI model? (advanced)
  • What is the difference between TCP and UDP? (medium)
  • How would you handle a situation where a customer is unable to access a website? (medium)
  • Have you worked with remote desktop tools? If so, which ones? (medium)
  • Describe a time when you successfully resolved a complex technical issue. (medium)
  • How would you prioritize multiple technical issues from different customers? (medium)
  • What is SSL and why is it important for secure communication? (advanced)
  • How do you ensure data security when providing remote technical support? (medium)
  • Have you worked with Linux systems? If so, what distributions? (medium)
  • What is Active Directory and how is it used in a corporate environment? (advanced)
  • How do you handle software updates for multiple users in an organization? (medium)
  • Can you explain the concept of IP addressing? (medium)
  • What is the role of a DHCP server in a network? (medium)
  • How would you troubleshoot a slow internet connection issue? (medium)
  • Describe a time when you had to work under pressure to resolve a technical issue. (medium)
  • What do you think are the most important qualities for a technical support professional to possess? (basic)

Closing Remark

As you explore technical support jobs in India, remember to showcase your technical expertise, problem-solving skills, and customer service abilities during the job application process. By preparing thoroughly and approaching interviews with confidence, you can position yourself as a strong candidate for technical support roles in the competitive job market. Good luck!

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