14874 Technical Support Jobs - Page 16

You will be responsible for providing customer support and technical assistance in Tamil, Telugu, or Bengali for RNFI Services Ltd. in New Delhi. Your role will involve ensuring customer satisfaction, offering technical support, and utilizing analytical skills to address client needs effectively. To excel in this position, you should possess strong interpersonal skills, customer satisfaction abilities, and analytical skills for problem-solving. Previous experience in a similar role would be advantageous. Excellent communication skills in Tamil, Telugu, or Bengali are essential, along with the ability to work collaboratively in a team environment. A Bachelor's degree in a relevant field is required for this full-time on-site role.,

As an IT professional in our organization, you will play a crucial role in developing and implementing IT guidelines that are in line with the organization's mission and goals. You will be responsible for assessing and recommending technology solutions to enhance operational efficiencies. Your duties will involve managing and maintaining the organization's IT infrastructure, which includes servers, networks, and hardware. It will be your responsibility to ensure the security, reliability, and performance of IT systems to support the smooth functioning of operations. Providing technical support and troubleshooting for staff and users on hardware, software, and network issues will be a key aspect of your role. You will also be involved in the development and upkeep of user manuals, SOPs, and documentation to facilitate user understanding and compliance. You will oversee data management practices, including data storage, backup, and recovery, ensuring compliance with data protection regulations and best practices. Additionally, you will be responsible for the purchase management of gadgets and equipment, making decisions on configurations, inviting quotations, negotiating purchases/contracts, and ensuring service level agreements are met. Training staff and users on new technologies, software applications, and best practices will be part of your responsibilities. You will conduct workshops and provide ongoing support to enhance IT skills within the organization. Preparing and presenting IT reports for senior management and maintaining accurate records of IT assets, systems, and incidents will be crucial aspects of your role. Your technical expertise, leadership skills, problem-solving abilities, communication skills, and strategic thinking will be essential in aligning IT initiatives with organizational goals and strategies. Ideally, you should hold a Bachelor's Degree in Information Technology, Computer Science, or a related field. A Master's Degree, preferably in Information Technology Management, IT Project Management, or a related field, is preferred. Possessing professional certifications such as CompTIA A+ and Network will be advantageous in excelling in this role.,

As an Intern at Zbotic, your day-to-day responsibilities will include providing technical support to customer queries, testing faulty products and providing resolutions to customers, testing the quality of inward material, supporting the sales team with pre-sales technical support, and maintaining SLAs. Zbotic is a leading provider of electronic hardware and robotics components for industrial and institutional-based projects. Committed to delivering high-quality electronic components and products, we aim to revolutionize the fields of engineering, STEM education, and industrial automation globally. Our product range encompasses general prototyping components, integrated development boards such as Arduino and Raspberry Pi, sensors, batteries, and more. Additionally, Zbotic actively engages with educational labs like Atal Tinkering Lab and Robotics Lab, offering a diverse array of educational products including STEM kits, 3D printers, and DIY robotic kits. Join our team and be part of reshaping the landscape of engineering, education, and automation.,

As a Planview Administrator, you will be responsible for complete administrative ownership of Planview applications. With at least 5 years of relevant experience, you will lead the implementation of Planview, handle configurations and customizations, integrate additional tools, and provide end-user support along with training, documentation, and reporting. Your role will encompass creating and maintaining detailed documentation and reports, implementing automations, enhancements, and process improvements. You will demonstrate your expertise in Planview customization and scripting, working towards high availability, performance, and enhanced capabilities of the Atlassian and Planview product suite. Collaborating with various teams, you will ensure best practices are implemented organization-wide. Your strong interpersonal, verbal, and written communication skills will be crucial in supporting technical discussions with customers and anticipating the evolving needs of the environment. The ideal candidate will have advanced working experience with Planview, possess the ability to work both independently and collaboratively, and exhibit exceptional attention to detail. You will engage in technical rounds and a final HR round as part of our hiring process to fill this position efficiently. If you are a motivated individual with a passion for driving process improvements and ensuring the smooth functioning of Planview applications, we encourage you to apply for this challenging and rewarding role.,

Electric Vehicle Area Sales Manager Responsibilities: Drive regional sales growth for EV products and services. Conduct market analysis and develop territory-specific strategies. Provide technical support and training to local sales teams. Requirements: Degree in Business or Engineering. Regional market experience in automotive or EV sectors. Strong leadership and customer engagement skills

About the job: Key responsibilities: 1. Troubleshooting and issue resolution 2. Customer support and communication 3. Documentation and knowledge sharing Who can apply: Only those candidates can apply who: are from Bangalore only are Computer Science Engineering students Salary: ₹ 3,60,000 - 4,32,000 /year Experience: 0 year(s) Deadline: 2025-08-29 23:59:59 Other perks: Health Insurance Skills required: Technical Analysis, Technical Support and Effective Communication About Company: CPARK Solutions LLP is a Bangalore-based technology company specializing in vehicle telematics, IoT solutions, and surveillance systems. Established in 2017, CPARK provides a wide range of products including GPS tracking systems, fuel monitoring solutions, 4G CCTV cameras, RF & LoRa modules, and biometric attendance devices. With a focus on smart transportation and industrial automation, CPARK serves clients across education, logistics, government, and manufacturing sectors. Their solutions are built to improve safety, efficiency, and transparency through real-time data and remote monitoring capabilities.

As a Sales Engineer / Senior Sales Engineer / Sales Manager at Jyoti Weighing Systems Pvt Ltd, you will be responsible for providing technical support, communicating with clients, driving sales, and ensuring excellent customer service. This full-time hybrid role is based in Hyderabad with the flexibility for some remote work. Your role will involve utilizing your Sales Engineering, Sales, and Customer Service skills to effectively engage with customers and prospects. You will need to demonstrate Technical Support and Communication skills to address client queries and provide suitable solutions. Excellent interpersonal and negotiation skills are essential for building strong relationships and closing deals successfully. To excel in this role, you must have the ability to understand and present technical solutions to potential clients. A proven track record in sales and account management will be beneficial in achieving sales targets and maintaining customer satisfaction. Previous experience in the weighing systems and Weigh Bridges industry is required to grasp the technical aspects of the products and services offered by the company. Candidates interested in this position should hold a Bachelor's degree in Engineering or a related field. If you believe you possess the necessary qualifications and skills for this role, please reach out by calling at 78800 83340 or sharing your latest CV to vasudevan@jyotiweighing.in. For more information about Jyoti Weighing Systems Pvt Ltd and our products, please visit our website at https://www.jyotiweighbridges.com/index.html.,

You will be joining SOLAMALAI GROUP as a System Executive based in Tirunelveli on a full-time basis. In this entry-level position suitable for individuals with up to 1 year of experience, you will be responsible for ensuring the efficiency and security of the company's IT systems. Your key responsibilities will include network configuration, software installations, hardware maintenance, database management, and providing technical support to users. To excel in this role, you should possess a strong proficiency in MS Office and G Suite. Additionally, you must have strong problem-solving skills, experience in database management, familiarity with SAP/ERP, and knowledge of network configuration and IT security protocols. Your ability to handle billing, manage mail communication, interact with the parent company, and update registers and reports will be crucial in this position. If you are passionate about IT systems, have a knack for problem-solving, and are eager to contribute to the efficiency and security of a prominent organization in the Transportation, Logistics, Supply Chain, and Storage industry, we encourage you to apply for this exciting opportunity at SOLAMALAI GROUP.,

The role of a Technical Associate at Greeno in Coimbatore involves providing technical support, troubleshooting, conducting research, and utilizing analytical skills to support the implementation of IT solutions. As a full-time on-site position, the Technical Associate plays a crucial role in reducing the total cost of treatment for patients by implementing effective IT solutions. The ideal candidate for this role should possess strong analytical skills and research abilities to address technical issues efficiently. Effective communication skills are essential to interact with team members and stakeholders effectively. Additionally, the Technical Associate should have expertise in technical support and troubleshooting to ensure seamless implementation of IT systems. A Bachelor's degree in Computer Science, Information Technology, or a related field is required for this position. Prior experience in IT support or system implementation would be advantageous. If you are passionate about utilizing your technical skills to make a meaningful impact in the healthcare sector, this role at Greeno may be the perfect opportunity for you.,

As a Dot Net Support role at Mindtel Global, you will be responsible for offering technical and customer support, troubleshooting technical issues, and ensuring effective communication with clients. This full-time onsite position may involve some remote work as well. To excel in this role, you should possess 5 to 8 years of experience in Java support along with a Bachelor's degree in Computer Science or a related field. Your analytical skills, troubleshooting abilities, and experience in technical and customer support will be crucial in providing high-quality service to our clients. Strong communication skills and the ability to prioritize and manage multiple tasks effectively are essential for success in this role. If you are passionate about leveraging your expertise in the .NET framework and related technologies to drive customer satisfaction and are looking for an immediate opportunity in Greater Noida, we encourage you to share your CV with us at indu@mindtelglobal.com. Join our team at Mindtel Global and contribute to our mission of delivering competitive advantages and high-quality talent to organizations through our innovative talent solutions.,

The Sales Engineer role at our client involves collaborating with sales partners to deliver pre-sales enablement and technical support for the company's strategic partnerships. Reporting to the Regional Sales Engineer Director and based in Bangalore, India (Home office), you will be responsible for defining solution architectures, providing technical leadership, and supporting MSSPs and their clients in implementing and maintaining our client solutions. Your key responsibilities will include developing and delivering Proof of Concepts, offering mentorship to MSSPs and clients, establishing best practices within MSSP organizations, and influencing product strategy based on customer needs. As a subject matter expert, you will serve as the primary contact for MSSPs and customers, advising sales teams on optimal architecture for customer deployments, and communicating customer requirements to the Product team. Additionally, you will collaborate closely with the Project Management & Professional Services Team to ensure project objectives are met. To excel in this role, you should be a University Graduate in an engineering field with at least 7 years of pre-sale experience in Enterprise selling. A solid understanding of technology security, including firewalls, IDS/IPS, SDN, Compliance, and Policy Orchestration, is required. Proficiency in TCP/IP v4, Routing, firewall policies, LDAP, and Radius for authentication services is essential, as is a proven track record in winning competitive Proof of Concepts. Familiarity with Windows and Linux systems, the ability to create integrated solutions across functions, and a willingness to travel up to 50% of the time are also crucial for this position.,

Are you a problem solver with a passion for providing superior service Groupon is an experienced marketplace that enables real-time mobile commerce across local businesses, live events, and travel destinations. By helping people find and discover experiences big and small, new and familiar, Groupon contributes to a full, fun, and rewarding life. Local businesses benefit from Groupon's services, as it aids in their growth and strengthens customer relationships, resulting in strong, vibrant communities. With a culture that inspires innovation, rewards risk-taking, and celebrates success, Groupon positively impacts the lives of millions of customers and merchants globally. If you are looking to take more ownership of your career, Groupon is the place for you. We are looking for a skilled and motivated IT Operations Manager to join our internal IT team. The ideal candidate will be responsible for leveraging Jira administration expertise, utilizing Agile methodologies, and scripting for automation to ensure efficient project management and integration with DevOps practices. Key Responsibilities: - Leading and managing technical projects from initiation to completion, ensuring adherence to timelines, scope, and budget. - Providing advanced technical support for company IT, minimizing downtime for users. - Configuring and maintaining Jira environments, including plugins and integrations, to enhance system functionality. - Coordinating with cross-functional teams to address technical issues and ensure project objectives are met. - Monitoring system performance, identifying risks, and implementing solutions for system reliability. - Offering support and training to Jira users and addressing escalated support tickets. - Communicating status updates, technical challenges, and risks to stakeholders for alignment with business goals. - Evaluating support processes and methodologies to enhance efficiency in handling Jira-related issues. - Staying updated with the latest features in Jira to improve system functionality. Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field. - 5+ years of extensive experience in IT support. - Deep technical knowledge in administering Jira and Google Workspace. - Familiarity with common business applications and operating systems. - Strong background in technical project management and IT support. - Knowledge of networking concepts and hardware components. - Proven track record as a Jira Administrator and Technical Project Lead. - Effective communication and stakeholder management skills. - Familiarity with project management tools and customer-facing roles. Desired Competencies: - Customer-focused and quality-oriented. - Team player with fast learning abilities. - Pragmatic and willing to disrupt for innovation. Join Groupon on a mission to become the ultimate destination for local experiences and services. Beware of fraudulent offers; all genuine job openings are posted on the official Groupon careers website.,

As an Application Engineer at Manleo Designs in Hosur, you will be responsible for providing technical support, software development, electrical and mechanical engineering, and testing related to precision machine tool probes. Your role will involve ensuring the efficient functioning of our probes, which are essential for measuring components like references, sides, bores, external diameters, linear dimensions, backlash in machine tool slides, and tool length offsets. You will work on-site full-time at our company headquarters in Hosur. Your expertise in technical support and testing, software development, electrical and mechanical engineering, strong problem-solving and analytical skills will be crucial in ensuring the quality and performance of our precision machine tool probes. Experience with precision instrumentation would be advantageous in this role. If you possess a Bachelor's degree in Engineering or a related field and have the necessary skills and qualifications mentioned above, we welcome you to join our team at Manleo Designs. Your contributions will play a significant role in supporting our customers and maintaining the high standards of our products in the industry.,

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal knowledge bases and resources for effective problem resolution, and familiarize yourself with product details to enhance client interaction. Analyzing call logs to identify trends, updating self-help documents for customers, and escalating critical client issues to the Team leader when necessary are vital tasks. Ensuring customers are provided with all necessary product information and disclosures before and after their queries are essential to avoid legal challenges. Your role also involves delivering exceptional customer service by diagnosing and troubleshooting client queries, guiding users through solutions, and assisting them in navigating product menus. Maintaining records of customer queries, processing incoming calls and emails accurately, and offering alternative solutions to retain customers are important aspects of the role. Effective communication of ideas and making scheduled call backs to customers to gather feedback and ensure compliance with SLAs are also part of your responsibilities. To maintain superior customer service levels, you will undertake product trainings to stay updated on features, changes, and updates, participate in self-learning opportunities, and collaborate with team leaders to enhance training themes and learning issues. Monitoring and improving performance parameters such as cases resolved per day, compliance with quality standards, productivity, and customer feedback will be crucial for operational excellence and client satisfaction.,

The System Administrator at Drivensteel Engineering Pvt. Ltd., located in Nashik, is responsible for designing, organizing, modifying, and supporting the organization's computer systems. This role involves upgrading and managing both software and hardware components. The IT System Administrator is required to address issues related to Local Area Networks (LANs), Wide Area Networks, and network segments, while also maintaining operating systems, business applications, security tools, web-servers, email systems, laptops, and desktop PCs. Key responsibilities of the System Administrator include installing, configuring, and maintaining servers and networks, monitoring system performance, creating backups to safeguard data, performing system upgrades, managing internal documentation through a Wiki, setting up accounts and workstations, ensuring network integrity and security, and monitoring and maintaining network servers like file servers, VPN gateways, and intrusion detection systems. The role also involves troubleshooting issues, ensuring system security and efficiency, installing and configuring software and hardware, managing network servers and technology tools, and upgrading systems with new releases and models. The ideal candidate for this position should have proven experience as a System Administrator, Network Administrator, or similar role. They should possess knowledge of databases, networks (LAN, WAN), and patch management, as well as system security and data backup/recovery. Additionally, expertise in scripting languages like Python or Perl, familiarity with various operating systems and platforms, resourcefulness, problem-solving aptitude, and knowledge of email client software such as MS-Outlook are essential. The System Administrator should also be proficient in managing local users, groups, access control on network resources, installing network printers on desktops, and troubleshooting problems related to domains and Microsoft Outlook versions. Qualifications required for this role include a BSc/B.A. in Information Technology or Computer Science. The System Administrator may also be involved in responding to technical support calls, setting up new computers, networks, and software, configuring user accounts and profiles, installing software updates, diagnosing network and software issues, managing hardware and software inventories, maintaining server backups, and keeping records of issues and solutions for future reference.,

You will be joining Zuree Telecom Pvt Ltd as an L1-NOC Engineer based in Pune. Your primary responsibility will involve performing day-to-day tasks at the Network Operations Center (NOC), including network administration, troubleshooting, providing technical support, and maintaining network security. To be successful in this role, you should hold a Bachelor's degree in Information Systems, Telecommunications, or Engineering. Additionally, you should have a solid understanding of RAN/CORE basic Architecture, be willing to work in a 24 x 7 shift environment, and possess skills in NOC operations and network administration. Your expertise in alarm monitoring, fault monitoring, KPI report analysis, troubleshooting, and technical support will be essential. Moreover, your role will require you to have experience in managing and monitoring network operations, knowledge of network protocols and technologies, strong analytical and problem-solving skills, and a keen interest in learning and adapting to new telecom technologies in a dynamic industry. Previous experience in mentoring L1 service desk engineers, managing first-line call support, and providing resolutions will be an added advantage. If you are passionate about telecommunications, eager to contribute to a fast-paced environment, and possess the required qualifications and experience, we invite you to apply for this challenging opportunity at Zuree Telecom Pvt Ltd.,

The ideal candidate for this position should have a minimum of 1-2 years of experience in digital marketing and advertising. As a part of the team, you will be responsible for managing various aspects of digital marketing campaigns. You should possess strong analytical and problem-solving skills to effectively optimize campaigns and drive results. In addition to your experience in digital marketing, you should have excellent written and verbal communication skills. Your role will involve chat and email support, troubleshooting, as well as ticket and transactional account management. Technical support and troubleshooting experience will be beneficial in addressing customer queries and issues effectively. Proficiency in tools like DV, CM, SA360, Campaign Manager, and Google Ads is essential for this role. You should also have a good understanding of advertising agency operations and experience in managing complete campaign life cycles. Knowledge of fundamental SQL, AI, and ML will be an added advantage. As part of the recruitment process, you may be required to take the Versant Written Test and Mettl assessments. The company is open to considering candidates from outside Hyderabad and can provide travel and stay arrangements as needed. If you are looking to join a dynamic team and contribute to the success of digital marketing campaigns, this role offers an exciting opportunity to grow and develop your skills in a fast-paced environment.,

As an IT Database Administrator (DBA) at Craft Silicon in Bengaluru, you will play a vital role in providing technical support, network administration, system administration, troubleshooting, and overall management of information technology systems within the organization. This full-time on-site position requires a deep understanding of database management, SQL, IT infrastructure, and security systems. To excel in this role, you should possess Technical Support, Network Administration, and System Administration skills along with troubleshooting and Information Technology expertise. Your proficiency in database management and SQL will be essential for maintaining and optimizing the organization's databases. Experience with IT infrastructure and security systems will enable you to ensure the smooth operation and security of the company's IT systems. Your strong analytical and problem-solving skills will be put to the test as you tackle complex IT challenges and proactively identify and resolve issues. A Bachelor's degree in Computer Science or a related field is required for this position, and possessing relevant certifications such as Oracle or Microsoft SQL Server will be considered a plus. Join Craft Silicon, a renowned financial/technology solutions provider, and contribute to powering next-generation microlending institutions with innovative IT solutions. Be a part of a globally recognized software group that is at the forefront of revolutionizing the financial industry with cutting-edge technology. If you are passionate about IT, possess the required skills and qualifications, and are eager to take on a challenging role in IT DBA, we encourage you to apply and become a valuable member of our dynamic team at Craft Silicon.,

You will be working at ENcore Systems, a full-service system integrator specializing in Lithium-ion technology solutions for E-Mobility, storage, and new energy sectors. As a part of our team, you will be involved in designing turnkey solutions for Lithium-ion battery applications using a First-Principles approach. Your role will include providing professional installation and startup support for various energy generation and storage solutions, including Battery Energy Storage Systems (BESS), lithium-ion battery packs, electric vehicle charging stations, and power conversion systems. To excel in this position, you should possess strong sales and negotiation skills to effectively engage and influence customers. A solid technical know-how of electronics and electrical applications, as well as a deep understanding of Lithium-ion battery system solutions, will be essential. You will be responsible for managing customer relationships, project planning, drafting technical proposals, and providing technical support and consultation. Previous experience in the green energy or battery industry will be considered a valuable asset. If you are passionate about working in a dynamic environment that focuses on cutting-edge technology solutions, we encourage you to share your profile with us at ekta@encoresystems.co.in.,

As an IT Network Fresher, you will have the opportunity to join our team and collaborate closely with network engineers and the IT department to maintain and support our network infrastructure. This position is ideal for recent graduates or individuals aiming to begin a career in the IT networking field. Your responsibilities will include assisting in the installation, configuration, and upkeep of network hardware and software components. Monitoring network performance, troubleshooting issues, and ensuring timely resolutions will also be part of your role. You will work alongside network engineers to devise and execute network solutions, as well as help with the setup and management of various network devices like routers, switches, and firewalls. Conducting network security audits, implementing necessary measures to maintain network integrity, and offering technical support to end-users on network connectivity matters will be crucial aspects of your job. Additionally, you will contribute to the implementation of network protocols and technologies such as TCP/IP, VLANs, VPNs, and WLANs. This is a full-time job that may involve evening or rotational shifts from Monday to Friday. A preferred educational background includes a Bachelor's degree, while having 1 year of experience in IT networking and software troubleshooting is advantageous. The work location for this position is in person. For further details or to apply, please contact the provided number: 8219710194.,

As an IT Assistant based in Bhopal, you will be responsible for providing technical support to internal staff, encompassing troubleshooting hardware, software, and network issues. Your role will involve setting up and configuring new computers, software, and office equipment, as well as aiding in the maintenance of the company's internal network and servers. Additionally, you will assist in software installation, updates, and license management. To excel in this position, you should have a minimum of 1-2 years of experience in an IT support role or a similar capacity. An Associates degree in Information Technology, Computer Science, or a related field would be preferred. Your primary duties will include responding to service requests promptly and ensuring that issues are resolved or escalated as necessary. You will also be responsible for conducting routine backups, system checks, and security maintenance on company systems. Furthermore, you will play a crucial role in the implementation of new technologies and IT projects. Collaborating with senior IT staff on various projects and improvements will be an essential aspect of your job. It will be your responsibility to help maintain IT documentation, such as user manuals and system configurations. This is a full-time position with day shift hours, limited to weekends only, and requires in-person work at the designated location. If you are looking to leverage your IT expertise in a dynamic environment and contribute to the smooth operation of the company's technology infrastructure, this role could be an excellent fit for you.,

You will be working as a Print Engineer (Field Support) in Gurugram on a full-time on-site basis. Your primary responsibilities will include troubleshooting issues, providing technical and customer support, ensuring the smooth operation of printing systems, and delivering exceptional customer service at the client's location. To excel in this role, you should possess strong troubleshooting and technical support skills, along with excellent customer support and service abilities. Proficiency in Operating Systems is essential, and you should have excellent problem-solving and communication skills. The role requires you to work both independently and collaboratively within a team environment. Any experience in the IT or related industry would be advantageous. A degree in Information Technology, Computer Science, or a related field is preferred. If you are passionate about resolving technical issues, providing top-notch customer service, and working in a dynamic team environment, this role may be a perfect fit for you. Please reach out to Dixita Uppal at dixita@raspl.com for further details or to express your interest in this opportunity.,

As a Windows Server & Cloud Administrator at Prism IT Solutions Pvt. Ltd., you will be responsible for server administration, system administration, troubleshooting, technical support, and patch management. Your role will involve working on Windows Server and Cloud environments, handling Active Directory and user administration, as well as installing and troubleshooting remote access tools like TS Plus and RHosting. To excel in this role, you should have strong server administration and system administration skills, along with the ability to troubleshoot issues and provide technical support. Knowledge of network security, protocols, and experience in working with Windows Server and Cloud environments are essential. You should possess excellent problem-solving abilities, communication skills, and the ability to work effectively in a team. Applicants for this position must be residents of Pune.,

The Customer Support Specialist position at Scrap Market in Pataudi, Gurugram is a full-time on-site role that requires providing exceptional customer support and technical assistance to ensure customer satisfaction. In this role, you will utilize your analytical skills to resolve issues effectively. To excel in this position, you must possess strong customer support and technical skills along with a proven track record of maintaining high customer satisfaction levels. Excellent communication and problem-solving abilities are essential for addressing customer inquiries and providing appropriate solutions. Collaboration is key in our team environment, so the ability to work effectively with others is crucial. Attention to detail and strong organizational skills will aid in managing customer queries efficiently and ensuring a seamless support experience. If you are passionate about delivering top-notch customer support, thrive in a fast-paced environment, and possess the qualifications mentioned above, we encourage you to apply for the Customer Support Specialist role at Scrap Market.,

As an L2 Voice Engineer with 3 to 6 years of experience based in Pune, you will be responsible for providing technical support to the process, ensuring timely resolution of client issues, and maintaining service level agreements (SLAs). Your role involves managing incoming help requests from clients via telephone and email, documenting end user information, and updating your availability in the RAVE system for efficient process flow. You will be accountable for recording, tracking, and documenting all client queries, following standard processes and procedures to achieve successful resolutions within the defined SLAs. Your responsibilities also include accessing internal knowledge bases, resources, and FAQs to enhance problem resolution, learning product details for effective troubleshooting, and analyzing call logs to identify recurring trends for proactive issue prevention. Moreover, you will maintain self-help documents for customers to expedite resolution time, escalate serious client issues to Team Leader when necessary, and ensure compliance with service agreements to avoid legal challenges. Your commitment to providing quality technical support and exceptional client service will contribute to the overall success of the process and client satisfaction.,