14874 Technical Support Jobs - Page 13

Company Description Nextonic SMT Solutions Pvt. Ltd, established in 2019, is dedicated to providing high-quality SMT products and services to electronics manufacturing businesses. We cater to hundreds of trusted clients with a focus on continuous improvement and customer success. Our product range includes JUKI SMT assembly products, soldering products, SPI and AOI machines, PCB routers, humidity control equipment, rework equipment, and more. Located in Chennai, we are committed to meeting the evolving needs of the SMT industry. Role Description This is a full-time on-site role for a Service Engineer, located in Chennai. The Service Engineer will be responsible for the installation, maintenance, and repair of SMT equipment. Daily tasks include conducting inspections, troubleshooting issues, performing preventive maintenance, and providing technical support to clients. The role requires travel to client locations and may involve training clients on the proper use and maintenance of equipment. Qualifications Experience with SMT equipment installation, maintenance, and repair Strong technical skills in electronics manufacturing industry. Proficiency in troubleshooting and problem-solving Excellent customer service and communication skills Ability to travel to various client locations as required Bachelor&aposs degree or Diploma in Electronics Engineering, or related field preferred Experience in the electronics manufacturing industry is a plus Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Fixed shift timing (Americas Shift): 9:30 PM - 5:30 AM IST Why This Role Matters As a Technical Support Engineer for Jumper AI, you will provide first-class technical support to our rapidly growing strategic customer base, who rely on our conversation commerce engagement platform. You will work closely with sales, product, engineering, and the rest of the Vonage organisation. Your Key Responsibilities Providing customers with lightning-fast response and resolution times and excellent communication to delight them with the Vonage service. Analysing Conversational Flows and using an analytical approach to troubleshoot and solve technical issues within our Jumper APIs Getting stuff done for the customer, doing whatever it takes to ensure their success. Capturing knowledge for customers who prefer solving their issues without contacting support. Following processes unless customers are better served by bending our rules or improving our processes. You are curious to learn how things work and what you can do to improve them. Work closely with other teams, such as developers and product managers, to identify and resolve technical issues and provide feedback on product issues and bugs. What You&aposll Bring Successful candidates should have experience in technical support within cloud communication, conversational commerce, or AI/ML technology sectors. 2-4 years experience in technical support, ideally within the Google Cloud Platform, Communications Platform (CPAAS), B2B SAAS platform, Conversational Commerce or AI/Machine Learning Technologies Experience in SQL and non-SQL databases to understand how the platform stores and retrieves data. Familiarity and understanding of REST APIs and webhooks Scripting languages: Python and JavaScripting with React and Vue.js would be a plus Experience with CRM software like Zendesk, JIRA, or Confluence would be a plus. Excellent communication skills, written and verbal Theres no perfect candidate. You don&apost need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you&aposre passionate about what you could achieve at Vonage, we&aposd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

1. Respond to customer inquiries and resolve issues in a timely and efficient manner. 2. Provide accurate and helpful information about our products/services to customers. 3. Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed. 4. Document customer interactions and maintain accurate records of customer issues and resolutions. 5. Meet customer satisfaction and first-call resolution targets. 6. Collaborate with internal teams, such as sales and product, to resolve customer issues and improve overall customer experience. 7. Stay up-to-date with product knowledge and industry trends to provide informed support to customers.

Job Description: We are hiring Customer Support Associates for an International Voice Process ,A service that helps individuals with hearing difficulties by displaying captions of live conversations on a touchscreen phone . As part of this role, you will be handling voice-based customer interactions with a strong focus on clarity, empathy, and communication excellence. Handle inbound and outbound calls for an international voice process Accurately transcribe live conversations for hearing-impaired users Maintain high levels of accuracy and speed during calls Communicate clearly and professionally with US-based customers Provide basic technical and service-related support Work effectively in 24x7 rotational shifts Interested candidates can connect on below mentioned HR: HR Priyanka : 9816787033 HR Diksha : 76500 19021

International Technical Support Graduation: Any Graduate Experience: 1-5yrs Salary:5LPA Skills: Troubleshooting, Ticketing tools, Active directory, ServiceNow, OS installation, Microsoft Tools and Good Communication skills 5 days of working | Rotational Shifts and rotational offs Interview Mode: Virtual Immediate Joiners Needed Location: Hyderabad Contact HR Harshitha: 6361611979

This is a key leadership role for a technical professional who can blend deep expertise with strong team leadership. As a Sr. Advisor I - Technical Support , you will be responsible for overseeing daily technical operations, providing advanced problem-solving, and building a strong technical bench strength within the team. You will be a crucial point of contact for complex escalations and client interactions, ensuring the delivery of top-tier technical support. Role and Key Responsibilities Oversee daily operations and ensure timely and effective issue resolution. Provide technical expertise in complex problem-solving scenarios. Support the team by conducting triages and trainings to upskill both new hires and existing resources. Review and update training curriculum to keep the team's knowledge current. Create a technical bench strength within the team through mentorship and talent development. Collaborate within LOBs/PODs in complex support and collaboration scenarios. Interact and host discussions with clients to provide updates and resolve high-visibility issues. Manage high-visibility and complex escalations from start to finish. Audit sample cases for compliance checks, ensuring timely closures and follow-ups. Key Skills & Knowledge Technical Expertise: Proven experience with Windows Server environments, TCP/IP, and other network protocols . Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment. Strong knowledge of DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP , and other key network services. Strong knowledge of virtualization technologies such as Hyper-V . Leadership & Communication: Experience in technical team leadership, mentoring, coaching , and building talent. Excellent communication skills with the ability to write clear technical documentation . The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders. Excellent time management and organizational skills with the ability to prioritize tasks effectively. Education Graduate

Description We are looking for a dedicated and enthusiastic Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for individuals with 1-5 years of experience in customer service. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints effectively while ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Collaborate with other departments to ensure seamless service delivery. Identify and escalate issues to higher management when necessary. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong interpersonal skills and a customer-centric attitude. Basic knowledge of customer service principles and practices.

Provide technical support for Mac OS and Windows desktop environments across the organization Perform remote troubleshooting and offer clear, step-by-step technical instructions to end users Resolve hardware and software issues in Mac OS systems efficiently Configure and maintain desktop systems, applications, and peripherals Support users with software installations, updates, and system performance tuning Collaborate with IT teams to escalate and resolve complex issues Document support cases, solutions, and processes for knowledge sharing and compliance

Are you ready to take on the role of a Customer Support Representative in our Vibrant Office Locations at our Indore hub in APAC As a key member of our team, you will be responsible for ensuring that service level agreements (SLAs) are met for each Salesforce Case. Your primary duties will include resolving customer concerns related to installation, operation, maintenance, and product application or compatibility matters. You will register and classify received issues as cases, and work diligently to restore customer-reported issues promptly. In this dynamic work environment, you will need to exhibit strong multitasking and organizational skills. As the main point of contact for technical and customer support via phone, email, and web-based tools, you will play a crucial role in addressing customer inquiries and providing timely resolutions within SLAs. Additionally, you will keep customers and merchants informed about the status of their Incidents at agreed intervals and offer guidance on the proper use of the product while addressing specific user issues. To excel in this role, you must possess excellent analytical, decision-making, problem-solving, team-building, conflict management, negotiation, and time management skills. Your ability to deliver exceptional customer service to both internal and external clients will be paramount. Effective verbal and written communication skills are essential for interacting with technical and non-technical audiences across various levels in the organization. Furthermore, your willingness to share relevant technical and industry knowledge with other team members is highly valued. As part of our APAC team, you will collaborate with diverse teams and offices globally, embracing our agile and dynamic work culture. You should be comfortable working in a fast-paced environment, handling heavy workloads, and be open to rotational shifts. The role requires you to work independently as well as in a team, demonstrating adaptability and a strong work ethic. If you are passionate about delivering high levels of customer satisfaction, possess the required skills and experience, and are eager to contribute to our team's success, we welcome you to join us in shaping the future of our customer support services at our Indore office.,

As a Technical Lead at Routa Digital, you will be responsible for utilizing your expertise in cloud-based product development and full stack development to lead and support the technical team. With a minimum of 8 years of experience in the field, you will play a crucial role in ensuring the successful execution of projects and providing technical support as needed. Your hands-on experience as a Full Stack Developer will be essential in guiding the team towards effective solutions and innovative approaches. Your proficiency in cloud technologies will be a valuable asset in driving the development of cutting-edge products and services. This position at Routa Digital is a permanent role, offering a dynamic work environment where your technical skills and leadership capabilities will be recognized and valued. If you are passionate about leveraging cloud-based technologies and driving impactful projects, we invite you to join our team and make a difference in the world of digital innovation.,

You will be responsible for selling the organization's products in a specified region or major geographical area and providing ongoing support to the product distribution channel. Ideally, you should hold a B.E. in Electrical and Electronics along with an MBA (preferred) and possess at least 5 years of experience in sales and marketing of Electrical Products, preferably from an electrical manufacturing organization. Your key responsibilities will include: - Developing and maintaining strong relationships with OEM customers in the Karnataka region - Understanding OEM customer specifications, production schedules, and quality standards - Negotiating terms with OEM customers, including pricing and delivery schedules - Developing and implementing strategic sales plans to meet or exceed OEM sales targets in Karnataka - Providing technical guidance and support to OEM customers - Conducting market research and analysis to identify growth areas within the OEM segment Your major responsibilities will involve: - Achieving sales goals by identifying and pursuing new business opportunities - Presenting product solutions to existing and new customers - Staying updated on competitive products, market conditions, and industry trends - Building and maintaining strong relationships with new and existing customers - Conducting market analysis for revenue and profitability and developing marketing plans targeting different market segments If you are interested in this position, please contact us at careers@oboindia.com or call +91 9962537185.,

NTT DATA is looking for a Helpdesk Associate - L2 technical guidance to join the team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should have a minimum of 2-3 years of relevant experience in a technical support role, with at least 12 months on the current grade. Knowledge of Operating Systems such as Windows 7 & 10, identifying and troubleshooting issues related to System Configuration, Software & COTS applications, MS Office suite, and Skype for business is required. Additionally, a fair understanding of ITIL practices in Incident Management, Request Management & Problem Management is preferred. As a Helpdesk Associate, your responsibilities will include performing diagnostics, resolving problems, and implementing corrective actions for end users who have been unsuccessful working under the direction of the Level 1 Customer Service Desk. You will be responsible for resolving Incidents and Problems associated with End User Devices and End User Software, providing break/fix support, advice, and assistance to Authorized Users. This role also involves contacting end users via phone to schedule remote session calls and coordinating with onsite assistance if required. You will work closely with Level 2 and 3 Support staff and onsite vendors to resolve Problems and Service Requests. Updating the ITSM Tool fields upon successful resolution of Incidents, utilizing remote tools for remote takeover sessions, and managing and updating desktop system Software are key aspects of this role. Furthermore, you will escalate repeat issues to the appropriate service organization to drive resolution and root cause analysis. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to supporting organizations and society in confidently moving into the digital future.,

The ideal candidate will have a wealth of experience tackling various hardware and software problems. You should be comfortable providing technology solutions to employees and working closely with third-party software companies to adopt new technologies and efficiently use existing ones. You should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date. Responsibilities - Manage technologies and provide administrative assistance for various systems. - Understand various IT troubleshooting and provide technical support. - Control and monitor data, network access, and backup systems. - Negotiate and communicate with third-party software providers for new software and troubleshooting. Qualifications - Bachelor's degree in computer science or relevant field. - 5+ years of experience in a related field. - Experience in the information technology space and solving various software and hardware problems. - Strong technical problem-solving and communication skills.,

This is a full-time on-site role for an After Sales Technical Support in CCTV Project at Triomphe Digital Technology (I) Pvt Ltd in Navi Mumbai. Your responsibilities will include daily communication with customers, providing technical support, resolving issues, and ensuring customer satisfaction in post-sales services. To excel in this role, you should possess strong communication and customer service skills. Additionally, having sales and sales management experience, training skills, and a technical background in CCTV project support will be advantageous. You must have experience in after-sales technical support and a good knowledge of CCTV systems and technologies. Your ability to troubleshoot and resolve technical issues efficiently will be crucial. Strong problem-solving skills are also essential for success in this position.,

At Schneider Electric, everything we do promotes progress and sustainability for all our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital. This is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions. We are looking for a Services Engineer (UPS) to make an impact! Key Responsibilities: - Perform on-site maintenance, repairs, and installations of UPS systems. - Troubleshoot and diagnose complex technical issues using specialized tools and equipment. - Conduct routine maintenance and inspections to ensure equipment is functioning optimally. - Provide technical support and training to customers on UPS systems. - Collaborate with internal teams, including sales and customer service, to ensure customer needs are met. - Maintain accurate records of work performed, including service reports and maintenance logs. - Stay up-to-date with industry developments and new technologies. - Adhere to safety protocols and procedures when working with electrical equipment. Required Qualifications: - Bachelor's degree or diploma in Electrical Engineering, Electronics, or a related field. - Minimum 3+ years of experience in electrical and UPS maintenance, repair, and installation. - Strong knowledge of UPS systems, power quality equipment, and electrical distribution systems. - Excellent troubleshooting and problem-solving skills. - Effective communication and interpersonal skills. - Ability to work independently and as part of a team. Required Skills: - UPS maintenance - UPS repair - UPS installation - Troubleshooting - Technical support - Training - Collaboration - Record keeping - Industry knowledge - New technologies - Safety protocols - Electrical equipment Schedule: Full-time Req: 009DTM,

You will be joining Fettling Automation, a company specializing in providing fettling shop equipment for foundries in India. Your role as an Electrical Service Engineer will be based in Chennai and will involve troubleshooting, field service, communication, technical support, and maintenance & repair of CNC equipment on a daily basis. To excel in this role, you should possess strong troubleshooting and Maintenance & Repair skills, along with expertise in Field Service and Technical Support. Excellent communication skills are essential, as is hands-on experience in working with CNC machinery. You should be comfortable working both independently and collaboratively, and hold relevant certifications or training in CNC technology. A Bachelor's degree in Mechanical Engineering or a related field will be an added advantage.,

As a Senior Sales Engineer at Benforte Motion Technologies in Gurugram, you will play a crucial role in driving sales and providing technical support to clients while ensuring exceptional customer service. Your responsibilities will include utilizing your sales engineering expertise to communicate effectively with clients, resolving technical issues, and demonstrating a strong problem-solving ability. To excel in this role, you must possess excellent communication skills to interact with clients and colleagues effectively. Moreover, your background in sales engineering will enable you to drive sales effectively and provide the necessary technical support. A degree in Mechanical Engineering, Electrical Engineering, or a related field is required, and experience in the motion technology industry would be advantageous. Join our dynamic team at Benforte Motion Technologies and contribute to our success by utilizing your skills in sales, technical support, and customer service to drive business growth and ensure client satisfaction.,

You will be joining our team as a skilled and detail-oriented GIS Engineer. Your main responsibility will involve designing, implementing, and maintaining geographic information systems (GIS) to support various projects. Your role will require you to work closely with cross-functional teams to collect, analyze, and visualize spatial data, ensuring its accuracy and relevance for decision-making processes. Your daily tasks will include developing and maintaining GIS databases and tools for spatial data management, analyzing geospatial data to generate insights and reports, creating and managing digital maps, spatial models, and geospatial applications, collaborating with internal teams to integrate GIS data with other systems and technologies, performing data quality checks, ensuring data integrity and consistency, and providing technical support for GIS software and tools. This is a full-time position with a day shift schedule. The ideal candidate should have a total of 3 years of work experience in a similar role. The work location for this position is in person.,

The ideal candidate for this position will have 1 to 10 years of experience and will be responsible for providing technical support to international clients through chat. The candidate should possess strong analytical and problem-solving skills, excellent written and verbal communication skills, and technical support experience. Additionally, the candidate should have a CEFR written skills level of B2 High. The role requires a graduate in any stream with at least 1 year of experience in a technical support role for international clients. This position is based in Hyderabad and is open to diversity candidates.,

As a Technical Quality Executive (Application Engineer) at Pidilite in Bhubaneshwar, you will be responsible for providing technical support to the CCR team and applicators associated with the CCR vertical. Your primary tasks will include attending to all complaints, preparing detailed reports capturing Root Cause Analysis (RCA), recommending Corrective and Preventive Actions (CAPA), and ensuring maximum Customer Satisfaction (CSAT) through effective complaint management. Additionally, you will be conducting on-site training for all applicator teams, including supervisors and technicians, at warrantied sites and those uploaded on Saathi/Mpower portals. Soft skill training for all associated applicator users will also be a part of your responsibilities to enhance their capabilities. You will conduct site audits of associated applicators on Mpower and Warranty portals, both by yourself and your subordinates. Moreover, you will manage and develop Quality Assurance Executive subordinates by ensuring that quality reports are uploaded with relevant remarks and diagnosis at sites, thereby maintaining high standards of quality assurance. Your role will also involve sharing market information, MIS reports, and updates on new products, as well as identifying and onboarding new applicators to expand the business network. This is an individual contributor role where your expertise and proactive approach will play a significant role in the success of the team. To qualify for this position, you must have a Bachelor's degree in Civil Engineering, with a mandatory requirement of B.TECH civil. Ideally, you should have 4 to 12 years of on-roll experience as a Technical Quality Executive (Application Engineer) in the waterproofing application industry, cement, paint, or construction sector. The age limit for this role is up to 38 years. If you are a proactive and detail-oriented individual with a passion for ensuring quality standards and providing technical support to applicators, we encourage you to share your updated resume with us at ots1281@pidilite.com or contact us at 9007377402 to explore this exciting opportunity further. We look forward to potentially welcoming you to our team at Pidilite and working together towards achieving excellence in technical quality and customer satisfaction. Regards, Sabita Roy,

You should have strong Customer Support, Customer Satisfaction, and Customer Service skills. You should be experienced in Online Support and Technical Support. Your written and verbal communication skills should be excellent. You must have the ability to multitask and prioritize tasks effectively. Strong problem-solving and decision-making skills are required. You should be able to work well in a team environment. A Bachelor's degree in Business Administration or a related field is preferred. Experience in the healthcare industry is a plus. Freshers are also welcome to apply. This is a Full-time job opportunity with benefits like Leave encashment and Provident Fund. The work schedule is from Monday to Friday with a Night shift. Night Shift availability is preferred. The work location is in person.,

As the Telehealth Equipment Manager, your primary responsibility will be to manage and oversee the Telehealth Equipment within the organization. Your duties will include designing and implementing the IT infrastructure for the new office, as well as installing and configuring computer systems with standard applications. It will be your responsibility to ensure that all software is regularly updated with the latest patches and to back up data for all staff members. In addition, you will be required to provide IT helpdesk support, ensuring that computer systems are free from viruses and conducting preventive maintenance as needed. You will also support and assist staff in creating documents and presentations, as well as maintaining necessary ICT-related files and records. Your role will also involve providing technical support for managing workshops and meetings, as well as maintaining IT inventory. You will be expected to perform any other tasks assigned by your supervisor. Applications for this position will be accepted and reviewed on a rolling basis until the position is filled.,

We are seeking a skilled SAP EAM (Enterprise Asset Management) / PM (Plant Maintenance) Consultant to be part of our team. As a Consultant, your primary responsibility will be to implement and support the SAP EAM/PM module to enhance our clients" asset management and maintenance strategies. Working closely with clients, you will identify their needs and translate them into effective SAP solutions. Your expertise in SAP EAM/PM will allow you to configure settings, optimize maintenance processes, and ensure maximum asset performance. This role necessitates strong analytical skills and a proactive problem-solving approach to drive improvements in asset management practices. Key Responsibilities: - Implement and configure the SAP EAM/PM module based on client requirements - Analyze existing asset and maintenance management processes to identify areas for enhancement - Collaborate with cross-functional teams to ensure integration with other SAP modules like MM and SD - Develop and execute test plans, including unit testing and user acceptance testing - Provide training and technical support to end-users on asset management best practices - Serve as a primary point of contact for SAP EAM/PM issues and offer timely solutions to clients Required Qualifications: - Bachelor's degree in Engineering, Information Technology, or a related field - Minimum 6-10 years of experience as an SAP EAM/PM Consultant with hands-on implementation experience - Strong knowledge of asset management and maintenance processes in the SAP environment - Experience with SAP S/4 HANA and ECC is preferred - Excellent analytical skills with attention to detail - Strong communication and interpersonal skills for effective collaboration with clients and team members Benefits: - Opportunity to work with one of the Big 4 companies in India,

You will be joining our team as an IT Support Professional, where you will play a crucial role as the initial point of contact for employees encountering technical issues. Your responsibilities will include providing support through various channels, troubleshooting hardware and software problems, and ensuring the smooth operation of our IT systems. This position offers an excellent opportunity for individuals interested in kickstarting their IT career within a supportive and collaborative work environment. Your main duties will involve delivering first-level technical assistance to employees and clients, resolving issues related to desktops, laptops, and mobile devices, as well as aiding in the setup, configuration, and upkeep of IT equipment and software. It will be essential for you to document and manage these incidents using our ticketing system to ensure prompt resolution. Additionally, you will be involved in IT inventory management, contribute to various IT projects, and uphold a high level of service with a positive and professional demeanor. To excel in this role, you should hold an Associates degree in Information Technology, Computer Science, or a similar field, or possess equivalent experience. A fundamental understanding of computer hardware, software, and networking is required, along with strong problem-solving abilities and keen attention to detail. Excellent communication skills, both written and verbal, are essential, as well as the capability to work independently and collaboratively within a team. A willingness to learn and adapt to new technologies and processes is also highly valued. Preferred qualifications include familiarity with Windows, Linux, and Mac operating systems, as well as basic knowledge of network protocols and troubleshooting techniques. In return for your contributions, we offer a competitive salary and benefits package, opportunities for professional growth and development, and a welcoming and inclusive work environment.,

Transorze Solutions is a reputed training institute that has been offering world-class training in skill development courses since 2010. As training partners of National Skill Development Cooperation (NSDC) and Deen Dayal Upadhyaya Grameen Kaushalya Yojana (DDU-GKY), under the Ministry of Skill Development and Entrepreneurship and Ministry of Rural Development respectively, we are committed to excellence. Additionally, we are proud to be ISO 9001-2015 Certified. As a Technical Support Specialist at Transorze Solutions, you will be responsible for providing technical support for both hardware and software issues. Your duties will include managing the configuration and operation of computer operating systems, monitoring the system daily to address security or usability concerns promptly, creating and verifying backups of data, and responding to and resolving help desk requests from customers and internal team members. You will also be expected to upgrade systems and processes as needed to enhance functionality and resolve security issues, as well as administrate infrastructure including firewalls, databases, and malware protection. Please note that having a two-wheeler is mandatory for this position. This is a full-time job with a day shift schedule. To be considered for this role, candidates are required to have a Bachelor's degree (preferred) along with at least 1 year of total work experience, specifically in system administration. Possessing a Two Wheeler License is preferred. If you are detail-oriented, proactive, and have a passion for technical support, we encourage you to apply for this position. Your contributions will directly impact our mission of providing high-quality training and support services.,