Key Responsibilities: 1. Customer Query Handling Respond to inbound calls, emails, and live chats from customers in a timely and professional manner. Provide information about products, order status, returns, technical troubleshooting, and policy-related concerns. Document all customer interactions in CRM systems. 2. Issue Resolution & Escalation Investigate and resolve product/service-related issues to ensure customer satisfaction. Escalate unresolved issues to higher-tier support or appropriate departments. Follow up on open cases to ensure timely resolution. 3. Customer Relationship Management Build positive relationships by being empathetic, friendly, and proactive in communication. Gather customer feedback and report issues that affect overall service quality. Educate customers on product usage and self-service tools. 4. SLA & Quality Adherence Maintain service-level agreements (SLAs) including average handling time, resolution rate, and customer satisfaction scores. Meet or exceed quality assurance metrics and feedback targets. Participate in training sessions to stay up to date with products and support procedures.

Key Responsibilities: Set up and configure workstations, routers, and basic networking infrastructure. Provide first-line support for hardware and software issues across the firm. Install, configure, and maintain Microsoft 365 services, including Outlook, Teams, SharePoint, and AI-powered features like Copilot in Word, Excel, and Outlook. Assist in the setup and management of SharePoint sites and document libraries. Troubleshoot connectivity, software, and system issues efficiently. Support staff in navigating and configuring various software platforms. Assist in the development and implementation of internal systems and workflows. Assist in automating internal processes using tools like Power Automate or AI-based scripting. Stay current with emerging technologies, including AI tools, and recommend solutions to improve efficiency. Preferred candidate profile: Educational Background: Certificate IV or Diploma in Information Technology, Networking, or a related field. Bachelors degree in Information Technology, Computer Science, or a related discipline (preferred but not essential). Certifications (Highly Regarded): CompTIA A+ (for general IT support knowledge) CompTIA Network+ (for networking fundamentals) Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification (for understanding IT service management) Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks. A proactive and customer-focused approach. Experience: 1-3 years in a similar IT support or helpdesk role. Experience working in a professional services environment (e.g., accounting, legal, consulting) is a plus.

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! Job Details: Location: Whitefield, Bangalore (Work from Office) Work Mode: 6 Days Working | Rotational Day Off Salary & Benefits: Take-Home Salary: Up to 23,000 per month (2.76 LPA) Performance-Based Incentives 1 Rotational Weekly Off Eligibility Criteria: Education: Graduates only (Any stream) Experience: Minimum 1 year in Customer Service Skills: Strong Hindi communication & typing skills Other Requirements: Comfortable working in rotational shifts Ability to handle customer queries efficiently and professionally Why Join Us? Stable & Secure Banking Process Role Attractive Salary & Performance Incentives Opportunity to Work in a Growing Industry Professional & Supportive Work Environment Apply Now! Take the next step in your customer service career with a leading domestic banking process. Call HR Sara- 6360065554 or 9964080000 or visit jobshop.ai to explore other open positions with us

**"JobShop is Hiring for Multiple Call Center Roles!** - Apply to one company, access jobs with many! Immediate call center openings in Bangalore. - Join the best BPOs with JobShops help and start your journey today. Freshers and experienced pros welcome! Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details: Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us

Extensive experience in developing Microservices usingAngular,Spring Boot, Spring MVC, IOC and Spring JDBC. Strong design, analysis & development experience. Knowledge of Design patterns and best practices. Experience in Agile, SDLC, Project life cycle activities on development and maintenance projects. Mentor and guide junior developers, providing technical support, ensure project timelines and quality standards. Knowledge of performance tuning and optimization of systems to ensure efficient operation. Communicate effectively with stakeholders to provide updates on project progress and address any concerns. Troubleshoot, Identify, resolve system bottlenecks & technical issues, ensuring minimal downtime & disruption. Mandatory skills*Angular, JAVA, Springboot Desired skills*Agile. Microservices Domain*Healthcare

Description We are looking for an enthusiastic and customer-oriented International Customer Support representative to join our team in India. This role involves assisting international clients with their inquiries and issues, ensuring a high level of customer satisfaction. Responsibilities Provide exceptional customer support to international clients via email, chat, and phone. Assist customers in resolving issues related to products and services in a timely manner. Document customer interactions and feedback in the support system for future reference. Collaborate with cross-functional teams to enhance customer satisfaction and address product-related queries. Keep up-to-date with product knowledge and industry trends to provide accurate information to customers. Skills and Qualifications Excellent verbal and written communication skills in English and other languages is a plus. Strong problem-solving skills and ability to think critically under pressure. Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk). Basic understanding of customer service principles and practices. Ability to work in a fast-paced environment and manage multiple tasks effectively.

Responsibilities: * Manage technical support delivery operations * Ensure timely resolution of customer issues * Lead voice & Device / application support teams * Collaborate with stakeholders on process improvements

Key Responsibilities: Transition Management: Lead the knowledge transfer and onboarding of the new data lake environment and associated Power BI infrastructure from the incumbent vendor. Develop and execute a comprehensive transition plan, including timelines, responsibilities, and risk mitigation strategies. Collaborate with the data engineering, BI development, and infrastructure teams to ensure a smooth handover of support processes and documentation. Production Support Leadership: Assume primary responsibility for the day-to-day production support of the existing and migrated Power BI environment. Lead a team (potentially virtual or matrixed) of support analysts, providing guidance, mentorship, and technical expertise. Monitor system performance, identify potential issues proactively, and implement preventative measures. Manage and resolve incidents and service requests within defined SLAs, ensuring timely communication to stakeholders. Oversee root cause analysis for critical incidents and implement corrective actions to prevent recurrence. Data Lake Migration Execution: Act as the primary point of contact for Power BI production support during the data lake migration. Collaborate closely with the data migration team to understand the migration schedule and potential impact on Power BI reports and dashboards. Develop and execute testing strategies to validate the integrity and performance of Power BI solutions post-migration. Identify and resolve any Power BI-related issues arising during or after the data lake migration. Continuous Improvement: Establish and maintain comprehensive documentation for the Power BI environment and support processes. Identify opportunities for process optimization and automation within the support function. Stay abreast of the latest Power BI features and best practices related to data lake integrations. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience (typically 5+ years) in a production support role for business intelligence or data warehousing applications, with a strong focus on Power BI. Demonstrable experience in managing and leading technical support teams. Solid understanding of data warehousing concepts, ETL processes, and data lake architectures (e.g., Azure Data Lake Storage, AWS S3). Strong technical proficiency in Power BI Desktop, Power BI Service, and related technologies. Experience with monitoring tools and incident management systems. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication, collaboration, and stakeholder management abilities.

Configure and maintain CIG mappings, transformations, and routing rules Troubleshoot and resolve integration issues, ensuring minimal disruption to business operations Monitor CIG performance and identify areas for optimization Collaborate with business stakeholders to gather integration requirements and translate them into technical specifications Work closely with the other technical teams to ensure seamless integration with other systems Create and maintain technical documentation related to CIG integrations Stay up-to-date with the latest SAP Ariba and CIG features and functionalities Provide technical support and guidance to other team members Participate in project implementations and upgrades related to SAP Ariba and CIG Adhere to company standards and best practices for integration development Proactively identify and address potential integration risks

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Role Responsibilities: Diagnose hardware/software issues and resolve customer queries Guide customers via phone/chat/email to fix technical problems Escalate complex issues to development or infrastructure teams Document solutions and maintain accurate logs for reference Key Deliverables: Timely resolution of client-reported issues within SLA Accurate tracking of tickets using support tools Maintenance of technical documentation and manuals Consistent customer satisfaction through effective communication

Hiring for 12th pass or Undergraduate or pursuing graduation For BPO / call centre in Gurugram location Designation:- Cutomer support executive Freshers are welcome ONLY WHATSAPP YOUR RESUME AND LOCATION TO HR MANAGER:- 79827 39499 Required Candidate profile We are looking for someone who has Average English Communication skills 12th pass or Graduate are welcome We have multiple openings depending on the profile Therefore check nOw and APPLY

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Knowledge of virtualization platforms and associated technologies including (but not limited to) the fullVMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite) Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs Should have good hands-on experience in Cloud Builder Understanding of configuration management and software defined data center (SDDC) infrastructure Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azureetc) Ability to develop/build IT solutions to meet business requirements Ability to implement & troubleshoot Documentation, organization, and time management skills Take initiative to improve processes, procedures, skills, and technical knowledge Excellent communication & presentation skills

Key Responsibilities: 1. Project Management Supervise the construction process and ensure the project is completed on time and within budget. Ensure all site activities are carried out in compliance with relevant health and safety regulations, legal requirements, and environmental standards. Coordinate with architects, project managers, and other professionals to review project specifications and timelines. 2. Site Supervision Oversee daily site operations, including the performance of contractors and subcontractors. Monitor the quality of work to ensure compliance with the design and specifications. Ensure the construction team has all necessary materials, tools, and equipment, Resolve technical issues that arise during construction. 3. Site Safety & Compliance Enforce safety protocols and conduct site inspections to identify hazards. Implement safety measures in accordance with company policies and industry standards. Conduct risk assessments and ensure safe working conditions for all on-site workers, 4. Technical Support & Problem Solving Provide technical advice and assistance to contractors, engineers, and architects on-site. Troubleshoot and resolve any technical issues that may arise during construction. Interpret and apply construction drawings, plans, and specifications. 5. Quality Control Monitor and inspect construction materials and processes to ensure compliance with quality standards. Conduct site inspections and quality assurance checks throughout the construction phase. Ensure proper documentation and record-keeping of all materials used and inspections performed. 6. Client & Stakeholder Communication Act as the primary point of contact between the construction team, clients, and stakeholders. Provide regular updates to clients and senior management on project progress. Address and resolve any client concerns regarding site operations or timelines. 7. Documentation & Reporting Maintain detailed records of site activities, inspections, and meetings. Prepare and submit daily, weekly, and monthly reports to project management. Ensure accurate documentation of any deviations from the initial plans or schedule. 8. Material Management Ensure the efficient procurement and delivery of materials to the construction site. Track inventory levels and report any discrepancies or shortages. Oversee the safe storage and handling of materials on-site. Qualifications & Requirements: Bachelor's degree in Civil Engineering, Construction Management, or a related field. 3+ years of experience in a construction site engineer or similar role, preferably in [residential/commercial/infrastructure] projects. Skills : Strong knowledge of construction methods, materials, and legal regulations. Proficiency with construction management software and tools (e.g., MS Project, AutoCAD). Excellent problem-solving and decision-making skills.Strong communication, interpersonal, and team management skills.

Provide advanced expertise for the administration, configuration, and support of Tableau Cloud infrastructure management. Monitor system performance and implement optimizations to enhance reliability and scalability. Articulate, define, and execute a strategic vision for proposed architecture. Implement and maintain security protocols to protect data within Tableau. Ensure compliance with industry standards and organizational policies. Assist clients with migrating from legacy to modern data platforms. Provide technical support to Tableau users, addressing issues related to cloud connectivity and data access. Conduct training sessions to enhance user proficiency with Tableau tools and features. Regularly monitor the performance of Tableau dashboards and reports. Identify and resolve performance bottlenecks to ensure optimal user experience. Integrate Tableau with various cloud data sources. Automate ETL processes to streamline data flow and improve efficiency. Develop and enforce standards in Tableau and development best practices. Experience with Tableau Desktop and Tableau Prep. Expertise in dashboard and data visualization design. Advanced skills in data analysis and data discovery.

Key Responsibilities: Provide expert technical support for a wide range of security products and solutions to internal teams and/or clients. Firewall Management: Install, configure, troubleshoot, and maintain various firewall solutions, with hands-on experience in leading platforms such as Palo Alto, Checkpoint, Fortinet, and similar technologies. Load Balancer Expertise: Install, configure, and provide support for load balancing solutions, specifically with hands-on experience in F5 and Citrix Netscaler. Endpoint Security: Diagnose and resolve issues related to endpoint security components, demonstrating strong hands-on experience with relevant tools and technologies. Content Filtering/Proxy: Provide technical support and troubleshooting for content filtering and proxy solutions, ensuring secure and compliant network access. Analyze and resolve complex technical issues, often under pressure, demonstrating strong problem-solving capabilities. Document all support activities, solutions, and knowledge base articles for future reference and continuous improvement. Collaborate with other technical teams and vendors to escalate and resolve complex issues when necessary. Stay up-to-date with the latest security trends, technologies, and best practices. Required Experience: Proven experience in a technical support role, specifically within the IT Security domain. Must have installed and configured Firewalls from leading vendors such as Palo Alto, Checkpoint, Fortinet, or similar. Must have installed and configured Load Balancers like F5 and Citrix Netscaler. Hands-on experience in Endpoint Security components is essential. Hands-on experience in Content Filtering/Proxy solutions is required. Strong understanding of networking concepts (TCP/IP, DNS, VPN, routing, switching). Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications (e.g., CCNA, CompTIA Security+, vendor-specific certifications) are a plus.

We are looking for a System Administrator to join our CBSE-affiliated school. Key Responsibilities: Hardware & Software Installation and Maintenance: Installation & Configuration: Install, configure, and maintain desktops, laptops, printers, projectors, biometric devices, CCTV cameras, and other IT equipment essential for daily operations. Software Deployment: Deploy and configure operating systems, productivity software, and educational applications across various devices.edtechrecruiting.com Asset Management: Maintain an up-to-date inventory of all hardware and software assets, ensuring proper documentation and tracking. System & Network Administration: Server Management: Administer and maintain servers, ensuring optimal performance, security, and reliability.reddit.com+1edtechrecruiting.com+1 Network Configuration: Set up and manage network infrastructure, including routers, switches, and wireless access points, to ensure seamless connectivity. Security Implementation: Implement and enforce security protocols, including firewalls, antivirus software, and access controls, to protect institutional data. User Support & Training: Technical Assistance: Provide timely support to faculty, staff, and students for hardware, software, and network-related issues. Training Sessions: Conduct training sessions to enhance user proficiency with IT systems and tools. Backup & Disaster Recovery: Data Protection: Implement and maintain regular backup procedures to safeguard critical data. Recovery Plans: Develop and test disaster recovery plans to ensure business continuity in case of system failures. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a System Administrator or in a similar role, preferably within an educational institution. Proficiency in installing and configuring hardware components and software applications. Experience with network setup and management. Familiarity with system monitoring tools and cybersecurity best practices. Preferred Attributes: Experience with educational technologies and platforms (e.g., Learning Management Systems, Google Workspace for Education). Knowledge of classroom technologies such as interactive whiteboards and AV equipment. Ability to adapt to a dynamic environment and manage multiple priorities effectively.

As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively. Key Responsibilities: Respond to customer inquiries via phone, email, or chat, providing expert technical assistance on HP products. Diagnose and resolve hardware and software issues related to PCs, printers, and peripherals. Document customer interactions and technical issues in the support ticketing system. Collaborate with engineering and product teams to escalate complex issues and contribute to product improvement. Stay up-to-date with the latest HP products, technologies, and troubleshooting techniques. Provide training and guidance to customers on product usage and best practices. Assist in the creation of support documentation and FAQs for internal and external use. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Qualifications: Btech in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in technical support or customer service roles. Strong knowledge of Windows and macOS operating systems, as well as familiarity with networking concepts. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.

Technical Support Engineer: Experience: 2-4 years Location: Bengaluru Responsibilities : Technical Support skills,Active Directory, ServiceNow Tool,Voice process,International Voice process, Outlook, Microsoft 365 Troubleshooting Strong communication skills, oral and written. Respond to requests for technical assistance by phone, email, chat. Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams. Knowledge on Service Now ticketing tool Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave. Escalate problems (when required) to the appropriate teams. Maintain hygiene in ticket documentation, category selection and overall ticket quality. Identify and learn appropriate software and hardware used and supported by the firm. Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs. 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. n depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365. Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service. Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom. Incident Management knowledge, experience with Turrets will be added advantage. Extended working hours when business needs. Flexibility to work in rotational shifts and week offs. Ability to work under high pressure.

About IntouchCX IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth. Roles & Responsibilities Must have excellent verbal and written communication skills Should be capable of handling customer queries through live chat in real time Ability to manage 2 to 3 chats simultaneously with efficiency and accuracy Eligibility criteria Must have at least 6 months of experience in International chat support Typing speed should be more than 35 WMP with good accuracy Should be able to join Immediately Pursuing candidates or severing notice period candidates are not eligible Should be flexible in working as per business requirement ( Night shifts/ Graveyard shifts) Perks & Benefits Transportation provided with in 25kms without hiring radius PF ESI Performance based Incentives Work Location - LIB, Kokapet. Interested candidates may walk in to the location mentioned above with a hard copy of their resume and Aadhar card. Mode of Interview - Face to Face Time: 11:30 AM Mega Walk -in on -16th June to 18th June Walk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall. ( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA )