Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for team success. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress). Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Supports financial management. Supervises resources. Contributes to business growth and efficiencies. Responsible for performance management and conducting performance reviews. Manages escalated issues and complex tasks. Acts as Subject Matter Expert (SME). Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures Quality is met for all volumes processed during shifts. Ensures appropriate staffing; interviews candidates. Collaborates with Managers on key performance measures identified by the client. Facilitates work allocation. Tracks and monitors daily and monthly reporting. Participates in progress improvement without impact to quality of work. Communicates with teams and Managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Candidate needs to be Oracle Fusion HCM Cloud\u202FSubject Mater expert\u202Fin Integration ( API/Extract ), Fast Formula & Reporting tools. ( OTBI , BI Publisher ) Analyze client requirements and provide design solutions using Oracle Fusion HCM modules. Ensure Team customize and configure Fusion HCM applications to align with client business processes. Ensure Team develops and maintain reports, interfaces, conversions, and extensions as per project needs.\u202F\u202F Lead data migration activities, ensuring accurate and timely transfer of data from legacy systems to Fusion HCM. Collaborate with cross-functional teams to integrate Fusion HCM with other enterprise systems. Provide technical guidance and support to junior team members.\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F Stay updated with Oracle Fusion HCM updates and best practices. Ensure Team adherence to SOPs - Change Management, Coding Standards, Knowledge Management, Oracle SR, Batch Job Monitoring Requires formal education and relevant expertise in professional & technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results.\u202F Proficiency in independently managing and completing tasks.

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for team success. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress). Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Supports financial management. Supervises resources. Contributes to business growth and efficiencies. Responsible for performance management and conducting performance reviews. Manages escalated issues and complex tasks. Acts as Subject Matter Expert (SME). Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures Quality is met for all volumes processed during shifts. Ensures appropriate staffing; interviews candidates. Collaborates with Managers on key performance measures identified by the client. Facilitates work allocation. Tracks and monitors daily and monthly reporting. Participates in progress improvement without impact to quality of work. Communicates with teams and Managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understands how to coordinate efforts across teams to achieve goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides day to day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress) Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Provides daily direction to employees so that Accounting services operations are performed to standards. Reviews expenditure expense/payment/outstanding reports for proper authorization and precision. Serves as point of contact and a mentor for resolving complicated issues related to accounting. Ensures delivery within the given timeframe and quality parameters. Tracks project metrics and employee performance records and provides feedback. Handles people management responsibilities of assigned reporters. Assists managers in any departmental initiatives and process improvement discussions. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them in the market. Impact Impacts a range of customer, operational, project, or service activities in teams. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Explains difficult or sensitive information clearly and effectively. Works to build consensus within a team. Responsibility Statements Designs, documents, tests, and debugs software systems and/or applications. Participates in full development life cycle including requirements review and design. Participates in software design meetings and analyses user needs to establish technical requirements. Consults with end users to prototype, refine, test, and debug programs to meet needs. Creates technical specifications based on conceptual design and stated business requirements. Serves as a technical expert on development projects. Identifies and evaluates new technologies for implementation. Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. Provides estimates, budgets, project flow, client updates, and meeting expectations. Minimizes risk, prepares for risk mitigation, keeps projects on track. Manages user requirements and provides timely project updates. Analyzes program codes to find causes of errors and revise as needed. Provides feedback for performance appraisals of team members. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires broad technical expertise and company/industry knowledge. Accountable for functional, operational, and/or program management. Achieves goals through the work of others. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge. General Profile Supervises daily tasks of complex business, technical support, or production teams. Sets team priorities to ensure timely project completion. Coordinates work activities with other supervisors. Makes decisions based on policies, procedures, and business plans. Receives guidance from manager. May not perform the work supervised. Functional Knowledge Understands and applies concepts in the field of expertise. Has basic knowledge of other disciplines. Business Expertise Understands how to improve efficiency across related teams. Impact Impacts the quality and effectiveness of the team and its contribution to the subfunction. Leadership Sets priorities for and mentors employees to meet daily deadlines. Problem Solving Resolves day-to-day technical and operational problems. Interpersonal Skills Uses tact to exchange information and handle sensitive issues. Responsibility Statements Manages team members to perform tasks related to the Benefits and Human Resources Administration. Ensures adherence to company policy and procedures. Acts as the liaison between operations and middle management to ensure protocols are being followed. Helps with conflict resolution, dealing with client, people, and systems related issues. Provides resolutions to a diverse range of complex tasks. Delivers inputs on process improvement and operational initiatives. Acts as a point of contact for leadership, providing information and guidance on operational topics, and covering upper-level leaders. Drives special projects for corporate, operational, or client initiatives. Orients less experienced team leaders in order to improve levels of performance. Executes the continuity plan such as in natural disasters. Performs other duties as assigned Complies with all policies and standards

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. A college or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills while on the job. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve standard problems. Requires moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts a team through quality of the services and information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and applications. Transforms business requirements into system definitions and clear solutions. Communicates using flowcharts, data flow diagrams and unified data language. Serves as a technical expert on development projects. Participates in full development life cycle including requirements analysis and design. Understands various software architecture and implementation methods. Identifies gaps in system/requirements software development model. Creates technical specifications based on conceptual design and stated business requirements. Supports maintains and documents software functionality. Analyzes codes to find causes of errors and revises programs. Participates in code reviews and software design meetings. Examines user needs to determine technical requirements. Consults with end-users to prototype, refine, test, and debug programs. Conducts tasks and assignments as directed. Works under minimal supervision with the ability to make independent judgments, as required. Performs other duties as assigned. Complies with all policies and standards.

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities:1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide3) Answer incoming customer phone calls and e-mail while providing superior customer service4) Responsible for the ownership of incident creation, resolution and closure5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests6) Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue8) Utilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. 1) Good verbal and written communications skills2) Must be able to enunciate clearly over the telephone3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment5) 7/365 availability is required. 24x7 shift model6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking7) Requires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system 1) Bachelors degree required2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment3) Customer service, technical training and/or industry standard certifications preferred4) Contact Center experience will be a plus

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. systems architecture.ADAS/Autonomy/Infotainment Qualcomm is utilizing its traditional strengths in digital wireless technologies to play a central role in the evolution of automotive infotainment and autonomous driving. We are investing in several supporting technologies including 4G, 5G, ADAS, and Deep Learning. The Qualcomm Automotive Security team is engaged in offering optimized solutions built on Safety CPU cores, DSP, computer vision and machine learning algorithms for the Qualcomm We are seeking engineers with experience in system and SoC level automotive cybersecurity concepts and implementations and knowledge of the ISO21434 cyber security standards and process. This position will be a hands-on role in in analyzing and improving the current cybersecurity hardware development process to meet ISO 21434. Candidate must have thorough knowledge on ISO 21434 and ISO 26262 standards to independently perform functional safety and cybersecurity audits and assessments. Responsibilities shall include the following Development/ enhancement of hardware development process and related work products meeting cyber security standards. Provide training on ISO 21434/ ISO 26262 with respect to application of Qualcomms best practices. Facilitate TARA and VARA and review them Independently carry out cybersecurity audits and assessments, guiding the hardware design and development teams in the process. Provide feedback and identify process improvements and follow up with internal teams. Work closely with SoC Design and IP teams, 3rd party IP vendors, Software team, the functional safety and cybersecurity manager(s), Quality team as well as customers to ensure the defined process is deployed. Participate in external and customer cybersecurity and functional safety audits and assessments and assist in corrective actions. Maintain a strong knowledge of Automotive Industry cybersecurity best practices. Influence internal stakeholders with actionable data to ensure gaps to expectations are closed in a timely fashion. Establish and maintain healthy relationships with influential/decision making on Cybersecurity, Functional Safety, and ongoing Quality assessments throughout the organization. Facilitate in qualitative and quantitative safety analyses and review of them. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. 8+ years Systems Engineering / VLSI design or related work experience. Has knowledge of product development flow and validation. Has led audits of different development processes and is comfortable with assessments and reporting Quality metrics. Hands-on experience with automotive quality processesISO 21434, ISO 26262, TARA, VARA, DFMEA, FTA, FMEDA, 8D, quality agreements, PCNs / EOLs, customer audits, AEC- Q100 requirements, ISO9001, IATF 16949, etc. Structured problem-solving capability and ability to work with teams on root cause analyses. Excellent verbal/written communication, interpersonal skills, and presentation skills

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: The Qualcomm Self-Driving Team is looking for a vehicle tech that has experience working with ADAS and self-driving technologies. The ideal candidate will be familiar with vehicle sensor retrofits, creatively implementing mounting racks, installing vehicle logging system hardware, wiring, and technical troubleshooting. This candidate must also be able to perform vehicle maintenance and will work with the engineering team on calibration and data collection tasks. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. The candidate will be working as part of the Fleet team. Supporting all autonomous vehicle related activities. Focus on understanding all the hardware system architecture and sensor integration of our test fleet. Atleast 2-3 yrs of experience in Python development Exposure to ADAS Track inventory and project assets. Understanding Linux PC system setup and configuration. IP network setup and management. Perform diagnosis and repair of the vehicles electrical system, simple mechanical tasks and potential software issues (with guidance) Fabricate and installation and/or modify existing prototype components/fixtures Install sensor, test equipment, and other components in the vehicles in accordance with engineering specifications, standards, and/or test procedures Candidate will provide l ab support across the organization. This includes system h/w commissioning, bring up, networking, cabling, and racking as well as working with other support organizations as needed (IT, Lab org, proto) The candidate will need to be able to drive a car/vehicle. Drivers license should be in good standing. Support and travel for trade shows or weekend testing is expected. Data collection will be part of the duties which includes bring up of and basic trouble shooting of the vehicle stack. Candidate should have some basic general mechanical understanding. Record keeping of performed tasks. Communicate directly with engineers and other technicians to ensure a high level of technical support Minimum Qualifications: Highschool or some college 3+ years related lab and or field work experience. Technician/mechanic Valid driver license with clean record Good technical and mechanical ability Automotive electrical understanding Basic computer- Linux/Windows experience Preferred Qualifications: Experience in customer interaction for support, demo and trial. Advanced driver training of advantage Electrical knowledge and training Basic scripting in phyton Good understanding of QXDM, ADB, and/ or other logging and troubleshooting tools is a must. Willing to travel and weekend work Good communication skills and team player attitude with sense of urgency and responsibility is must. Experience in customer interaction for support, demo and trial. Expertise in wireless and wireline sensors (setup and installation) is Preferred

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

SUMMARY Job Title: IT Engineer Networking & Switches Location: Iraq Experience Required: Minimum 2 years Salary Range: $600 $1000 per month Job Description: We are looking for a skilled IT Engineer with expertise in networking and switches , and a minimum of 2 years of relevant experience. The ideal candidate must be willing to relocate and work in Iraq . This role involves managing network infrastructure, configuring switches, and providing technical support. Key Responsibilities: Install, configure, and maintain network switches, routers, and related hardware . Monitor and troubleshoot network performance issues. Ensure network security and uptime through proper configurations and updates. Provide technical support for network-related queries and issues. Maintain documentation of network infrastructure and configurations. Collaborate with the IT team to implement upgrades and improvements. Candidate Requirements: Bachelor’s/Diploma in Information Technology, Computer Science, or related field. Minimum 2 years of experience in networking and switch configuration. Strong understanding of LAN/WAN networks, IP addressing, and switch/router configuration. Willingness to relocate and work in Iraq. Good communication and problem-solving skills. Benefits Provided by Employer: Accommodation Food Local Travel Air Ticket Requirements Benefits Provided by Employer: Accommodation Food Local Travel Air Ticket

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Key Responsibilities: Backup Infrastructure Management: Manage and maintain backup solutions in Dell Networker tool, and associated hardware (e.g., tape libraries, disk arrays). Oversee the configuration, testing, and monitoring of backup systems. Ensure efficient backup performance, reducing backup windows and improving data throughput. Data Integrity & Compliance: Verify the integrity and consistency of backup data to prevent data corruption or loss. Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, etc.) for data retention and protection. Audit and document backup processes to ensure they meet internal security and operational standards. Troubleshooting and Support: Provide expert-level support for backup-related issues, including troubleshooting failed backups and recovery operations. Resolve complex issues with backup software, hardware, and network connectivity. Assist with root cause analysis of backup failures, working with vendors and internal teams for resolution. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Professional and Technical Expertise : Minimum of 4 years of experience in system Dell Networker backup administration, disaster recovery, and data protection Should Have technical experience in Dell Networker. Proven experience with Dell Networker enterprise-grade backup solutions Extensive experience in managing backup and restore processes for critical business applications, databases, and virtualized environments (VMware, Hyper-V). Design, implement, and maintain comprehensive backup and recovery strategies for on-premises, hybrid, and cloud environments. Ensure backup solutions meet business requirements for data protection, security, and compliance. Lead efforts to automate backup processes and integrate with disaster recovery solutions. Implement and manage backup monitoring tools to proactively identify backup failures, missed jobs, and performance bottlenecks. Generate and review backup performance and status reports, providing actionable insights to management. Establish alerting systems for failed backups or incomplete backup jobs. Create and maintain detailed documentation on backup and recovery procedures, schedules, and architecture. Review and improve backup processes to ensure scalability, reliability, and efficiency. Maintain disaster recovery documentation for business continuity planning. Preferred Professional and Technical Expertise: Deep understanding of backup and recovery methodologies (full, incremental, differential, etc.). Strong knowledge of disaster recovery planning, business continuity, and high availability solutions. Experience with cloud backup solutions (e.g., AWS Backup, Azure Backup, or similar). Familiarity with database backups (e.g., SQL Server, Oracle, MySQL) and application-specific backup strategies. Proficiency in scripting and automation tools (e.g., PowerShell, Bash, Python). Knowledge of storage technologies (SAN, NAS, DAS) and virtualization platforms. Experience with backup performance tuning, such as optimizing storage utilization and reducing backup windows. Excellent written and verbal communication skills, with the ability to present technical information to non-technical stakeholders. Strong attention to detail and ability to manage multiple priorities. Ability to work independently as well as in a collaborative team environment. Capacity to mentor junior team members and share best practices. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop call Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Oversee the underwriting of the loans in the designated region Lead a team of Area Credit Managers and/or Credit Managers. Review the underwriting process and define process as per available resources and branch requirements. Credit decision on Secured and Unsecured cases based on organisation policies, processes and merits as per limits. Evolve underwriting norms customized to the local market needs and update the credit bulletins Identify fraudulent practices and mitigate risk through changes in policy and process Formulate and manage the technical evaluation process and policies in the region Formulate and manage the legal evaluation process in the region Appoint and manage external agents for verification process: Fraud investigation, Legal verification and technical evaluation Co-ordinate with the recoveries team and generate business insights to mitigate risk Resource planning and management at hub for smooth running of operations Set exposure limits and maintain total sanctioned amount in the region for customer segments and geographical areas

Key Responsibilities: Understanding project requirement, Electrical schematics in order to carry out integration and testing of BMS. Charger and IOTs for electric vehicles at bench level and vehicle level. Perform testing, collect and analyze CAN data, verify protocol adherence, prepare test reports and give feed back to R&D Team. Perform Root cause analysis (RCA) & develop and execute test plans to validate the performance. Analyze and interpret data to identify areas for improvement and optimize system performance. Provide technical support and troubleshoot issues at customer sites Should train customer end technician / test engineer on suing Vecmocon software and tools. Expected to travel to customer end for integration and testing. Key Skills: Strong grasp on the basic concepts of Electrical and Electronics Proficiency in documentation tools like word and excel Hands on experience in CAN communication. Hands on experience of testing tools such as multimeter and DSO Proficiency in English communication skills Excellent problem-solving and analytical skills Basic experience in soldering (SMT/THC) Ability to understand schematics

Responsibility of managing customer account on technical aspects. Technical support to Sales to generate RFQ. Qualification & Risk Assessment of opportunities. Pre-Order working on techno-commercial proposals & required documents e.g. Schematic, BOM, Cost sheet etc. Post-Order Technical working and documentation, customer approval. Liaison with Customer, CFTs/ BU / Vendors during entire project. Support & participate with Service team in commissioning, product Life cycle management and retro fitment. Prove-Out concepts, prototyping with documentation. Project Documentation incl. Loss Order Analysis, Lesson Learned, etc. Continuous improvement on techno-commercial competitiveness of application. Promote Value engineering & Value-Addition to offer in light with Value Selling concepts. Develop & promote future technology / products / solution. Conduct technical trainings / awareness Process Automation; Process Improvement / Optimization, Process Simplicity. Waste Elimination. Increase in efficiency. Improve in response and output time. Opportunity pipeline review. Data maintenance in CRM/ProMIS Qualifications B.E. Mechanical / Mechatronics with 1 - 5 Years of Experience Preferred Knowledge / Experience: Proficiency in Hydraulics/ Electronics Products, Applications. Awareness with different standards & Q-tools. Industry, Technology trends awareness. Awareness on competition Preliminary knowledge in Project Management. Ability to handle a project end-to-end. Proficiency in ACAD, MS-Office (Optional SAP), new-age software's. Positive Attitude, Inter-personal skills, Analytical skill, Logical thinking. A team player with Effective communication skill, presentation skill. Industry, Technology trends awareness. Awareness on competition

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader. We are looking for a Product Support Engineer III to join our team. In this role, you will become the 'go-to' person for consulting with enterprise customers. You will be reporting to Sr Manager, Product Support. You will be responsible for: Providing second-line support to debug security/network issues and assisting customers with testing and troubleshooting alongside Engineering Understanding the customer use-cases to provide input on product and code changes throughout the product cycle Creating entries in our technical support online database to document incident resolutions accurately, especially those not found in our knowledge base Assisting in creating training programs and fostering a team environment by supporting the professional growth of colleagues Mentoring other engineers on advanced troubleshooting, debugging, and case management skills What We're Looking for (Minimum Qualifications) At least 4+ years of experience and good understanding of HTTP and TCP/IP Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent of it Strong knowledge of web security, network infrastructure, proxies, NGFW, VPNs, and firewalls #LI-Hybrid #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha call hr navya@7848820042 call hr suman@7848820047 call hr Muthamma@9886112583 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Defined Contributions (DC).

Key Responsibilities 1. Technical Expertise Core Datacenter Technologies: Hands-on experience with servers, storage, virtualization platforms (e.g., VMware, Nutanix), and data protection tools (e.g.,Commvault, Veeam, Dell DPS). Cloud Integration: Basic understanding of hybrid and multi-cloud setups and integration with public cloud platforms like AWS, Azure, or Google Cloud. Virtualization and HCI: Practical expertise in virtualization (VMware) and exposure to hyper-converged infrastructures (Nutanix). Data Management: Experience in implementing and managing backup, recovery, and disaster recovery solutions. Network Security: Knowledge of security frameworks using tools like Fortinet and Checkpoint. Infrastructure Design: Ability to implement pre-defined architectures and contribute to design discussions. 2. Project Execution Implementation: Ensure successful delivery of datacenter solutions, meeting project timelines and quality standards. Documentation: Maintain accurate documentation for implementations, configurations, and customer-specific solutions. Risk Mitigation: Proactively identify and address potential project risks and issues. Process Adherence: Follow established methodologies (e.g., Agile, Waterfall) for project execution. 3. Customer Interaction Technical Assessments: Support pre-sales teams in assessing customer infrastructure and needs. Customer Support: Provide direct technical support to resolve issues during and after project deployment. Satisfaction Assurance: Maintain a customer-centric approach to ensure high satisfaction levels through quality delivery and support. 4. Reporting and Metrics Track and report project performance, including status updates, milestones achieved, and challenges encountered. Collaborate with team leads to ensure alignment with broader practice goals. 5. Certification and Learning Pursue and maintain certifications relevant to datacenter technologies (e.g., VMware Certified Professional, Nutanix Certified Professional, Fortinet NSE). Stay updated on emerging trends in datacenter technologies and best practices. Key Skills and Attributes Technical Skills: Proficiency in datacenter technologies and cloud environments, with hands-on experience in implementation and support. Problem-Solving: Strong analytical skills to troubleshoot and resolve technical issues. Communication: Ability to convey technical concepts clearly to both technical and non-technical stakeholders. Time Management: Skilled in managing multiple priorities and delivering projects on time. Collaboration: Team player who works effectively with internal teams and external partners. Qualifications Experience: 35 years in datacenter implementation, technical support, or similar roles. Certifications: VMware Certified Professional, Nutanix Certified Professional, Fortinet NSE, or equivalent certifications. Education: Bachelor's degree in computer science, IT, or a related field.

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance Foster a positive and collaborative team environment Performance management for On role and contractual employees NOC Operations : Oversee the daily operations of the NOC (Alerts & Maintenance of production servers & application), ensuring all monitoring and incident management processes are followed Implement and enforce standard operating procedures (SOPs) for all team processes Ensure timely and effective communication and escalation of incidents to relevant stakeholders Customer Support : Ensure the Level 1 support team triages and promptly address customer inquiries or technical issues by aligning required stakeholders Define processes to ensure no critical alert or maintenance activity is missed Lead & Drive customer escalation calls Monitor customer feedback and satisfaction metrics, implementing improvements as needed Ensure GreyOrange s Peak Support & War-rooms process (continuous bridge calls during hypercare) are owned and executed without failures Performance Monitoring and Reporting : Track and analyse key performance indicators (KPIs) related to NOC and Level 1 support operations Generate regular performance reports and dashboards for senior management Identify trends and areas for improvement, recommending and implementing solutions to enhance service quality Collaboration and Coordination - Work closely with other departments as a shared services team, such as Level 2/3 support, CloudOps, and Operations to ensure seamless incident resolution and service continuity Participate in cross-functional projects and initiatives aimed at reducing inflow of repetitive alerts/incidents Continuous Improvement : Proactively identify opportunities for process improvements and efficiency gains Lead initiatives to implement new tools, technologies, and methodologies that enhance the NOC and support functions What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support

Responsibilities: Customer Communication & Escalation Handling: Leverage a proven track record in customer communications to ensure clear, consistent, and effective messaging across all customer touchpoints, fostering strong relationships with clients. Manage and resolve customer escalations promptly, ensuring effective communication and swift resolution to maintain a positive customer experience. Stakeholder Engagement: Lead conversations involving multiple stakeholders, collaborating seamlessly with sales, solutions, product, and support teams to align customer experience strategies with the unique demands of our industry. Data Analytics: Apply basic SQL knowledge to analyze data and utilize analytics tools like Grafana & Power BI dashboards. Extract insights from customer data, informing strategic decision-making related to customer segmentation, preferences, and behavior within logistics and warehouse automation. Dashboard Monitoring: Utilize Grafana and Power BI knowledge to monitor and analyze key customer experience metrics, ensuring real-time visibility into the performance of GreyOrange solutions and facilitating data-driven decision-making for supply chain optimization. Customer Success Initiatives: - Develop and implement customer success initiatives specific to the supply chain and logistics sector, owning and improving CSAT (Customer Satisfaction), NPS (Net Promoter Score), on-time AMC (Annual Maintenance Contract) renewals, and other relevant metrics. Enhance overall customer satisfaction, drive loyalty, and identify opportunities for process optimization. Advocacy Program Management: Manage customer advocacy programs, leveraging satisfied clients for testimonials, case studies, and referrals, showcasing GreyOranges impact on transforming logistics and warehouse operations Performance Metrics and Reporting: Establish key performance indicators (KPIs) for customer experience within the logistics and supply chain domain, regularly reporting on metrics and insights to track progress and identify areas for continuous enhancement. Required: 1-4 years of Proven experience in managing complex technical products with a demonstrated ability to quickly learn and adapt to sophisticated solutions, particularly required for your role in the context of GreyOranges warehouse robotics and automation systems. Proven experience in technical support and technical account management. Must have experience in interacting with customers directly. Demonstrated success in customer communications and Customer Experience Management (CEM). Ability to lead conversations involving multiple stakeholders in an innovative technological environment. Basic SQL knowledge to analyze data and use analytics tools like Grafana & Power BI dashboards. Familiarity with Customer Experience Management principles and strategies like CSAT, NPS & Renewals We encourage you to apply if you are passionate about revolutionising customer experiences in the logistics and supply chain industry, possess the specified skills, and are excited about the potential of robotics and automation.