Technical Support Engineering

As a Technical Support Engineer within the Customer Service & Support (CSS) organization at Microsoft, you will play a crucial role in delivering exceptional support experiences to customers. You will be responsible for owning, troubleshooting, and resolving customer technical issues, utilizing Microsoft's AI technology to provide efficient and secure solutions. Your contributions will help build trust and confidence among consumers, businesses, and partners, enabling them to maximize their Microsoft investments and prevent future problems. In this role, you will have the opportunity to enhance your career growth by honing your problem-solving, collaboration, and research skills. You will develop technical proficiency and contribute to product/process improvements by identifying potential defects and participating in escalations to drive Microsoft product enhancements. By collaborating within and across teams, leveraging troubleshooting tools, and sharing knowledge within communities, you will play a key role in ensuring customer satisfaction. This position offers flexibility, allowing you to work up to 50% from home. At Microsoft, our mission is to empower every individual and organization to achieve more. We foster a culture of innovation, collaboration, and inclusivity, where employees are encouraged to embrace a growth mindset and work towards shared goals. Upholding our values of respect, integrity, and accountability, we strive to create a workplace where everyone can thrive and succeed. Responsibilities: - Response and Resolution: Investigate and solve customer technical issues by collaborating with teams and leveraging troubleshooting tools. - Readiness: Lead or participate in building communities with peer delivery roles and share knowledge to enhance technical proficiency. - Product/Process Improvement: Identify potential product defects, escalate as needed, and contribute to Microsoft product enhancements. Qualifications: Required: - Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR - 3+ years of technical support, technical consulting experience, or information technology experience OR - Equivalent experience Language Qualification: - English Language: fluent in reading, writing, and speaking.,