4 Ai Transformation Jobs

As a Technical Support Engineer within the Customer Service & Support (CSS) organization at Microsoft, you will play a crucial role in delivering exceptional support experiences to customers. You will be responsible for owning, troubleshooting, and resolving customer technical issues, utilizing Microsoft's AI technology to provide efficient and secure solutions. Your contributions will help build trust and confidence among consumers, businesses, and partners, enabling them to maximize their Microsoft investments and prevent future problems. In this role, you will have the opportunity to enhance your career growth by honing your problem-solving, collaboration, and research skills. You will develop technical proficiency and contribute to product/process improvements by identifying potential defects and participating in escalations to drive Microsoft product enhancements. By collaborating within and across teams, leveraging troubleshooting tools, and sharing knowledge within communities, you will play a key role in ensuring customer satisfaction. This position offers flexibility, allowing you to work up to 50% from home. At Microsoft, our mission is to empower every individual and organization to achieve more. We foster a culture of innovation, collaboration, and inclusivity, where employees are encouraged to embrace a growth mindset and work towards shared goals. Upholding our values of respect, integrity, and accountability, we strive to create a workplace where everyone can thrive and succeed. Responsibilities: - Response and Resolution: Investigate and solve customer technical issues by collaborating with teams and leveraging troubleshooting tools. - Readiness: Lead or participate in building communities with peer delivery roles and share knowledge to enhance technical proficiency. - Product/Process Improvement: Identify potential product defects, escalate as needed, and contribute to Microsoft product enhancements. Qualifications: Required: - Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR - 3+ years of technical support, technical consulting experience, or information technology experience OR - Equivalent experience Language Qualification: - English Language: fluent in reading, writing, and speaking.,

With a team of more than 45,000 employees and partners globally, the Customer Experience and Success (CE&S) organization is dedicated to empowering customers to drive business value by creating exceptional experiences using Microsoft's products and services. Fueled by a commitment to people and culture, we strive for alignment and execution across the company to consistently exceed customer expectations in all interactions, be it in-product, digital, or human-centered. CE&S oversees consulting, customer success, and support services across Microsoft's extensive portfolio of solutions and products, with a focus on accelerating AI transformation for customers and the world. As a part of CE&S, the Customer Service & Support (CSS) team is focused on building trust and confidence for individuals and organizations through the delivery of seamless support experiences. Leveraging Microsoft's AI technology, CSS aims to assist consumers, businesses, partners, and more in resolving issues efficiently and securely, while also enhancing their overall Microsoft investment. Within the CSS team, we are seeking individuals who are passionate about driving customer success. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and resolving customer technical issues. This role presents an opportunity to advance your career, refine your problem-solving skills, collaborate effectively, conduct research, and enhance your technical expertise. The position offers flexibility, allowing you to work remotely up to 25% of the time. At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We operate with a growth mindset, prioritize innovation to empower others, and foster collaboration to achieve shared objectives. By upholding values of respect, integrity, and accountability, we cultivate an inclusive culture where all employees can thrive professionally and personally. **Responsibilities:** - **Response and Resolution:** Own, investigate, and resolve customer technical issues by collaborating within and across teams, utilizing troubleshooting tools and best practices. - **Readiness:** Lead or participate in building communities with peer delivery roles, sharing knowledge where appropriate, and developing technical and professional proficiency through ongoing training. - **Product/Process Improvement:** Identify potential product defects, escalate issues for resolution, and contribute to Microsoft's product enhancements. **Qualifications:** **The Role:** - Deliver high-quality customer and partner experiences through timely response and resolution. - Collaborate with global peers, stakeholders, account managers, and product groups to efficiently resolve customer issues. - Pursue career growth and professional development through individual and team readiness. - Enhance business efficiency and effectiveness through excellence in execution. - Support Microsoft's goal of expanding market share across solutions, workloads, platforms, and products. - Collaborate closely with the product team on technical design issues and product changes. - Serve as a trusted advisor to Microsoft customers and drive team/cluster level projects to enhance customer experience. **Responsibilities:** - Represent Microsoft and engage with corporate customers via telephone, written correspondence, or electronic service to address technically complex escalated problems in Microsoft software products. - Manage politically charged situations and technically complex problems requiring advanced customer skills. - Handle escalated, mission-critical or politically sensitive customer issues, maintaining ownership until complete resolution. - Solve highly complex escalated problems, utilizing deep product knowledge or specialization, potentially requiring code/scripting. - Lead triage meetings, share knowledge with other engineers, and develop efficient customer solutions. - Contribute to knowledge sharing, conduct technical reviews, collaborate, and escalate as needed. - Lead cross-technology efforts with the product team, assess future needs, and drive content development. - Maintain expertise in pre-release products and drive product improvement in key areas. - Effectively manage customer escalations, recover from dissatisfied-customer situations, and communicate with customers and peers. - Make technical presentations and be willing to work in any shift as required. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or related field. - Practical experience in technical support or help desk roles within a Microsoft Office environment. - Proficiency in Microsoft Office apps (Word, Excel, PowerPoint) to support end-users and resolve productivity issues. - Hands-on experience with M365 Apps for Office Deployment using tools like the Office Deployment Tool (ODT), Configuration Manager, or Intune. - Solid understanding of Microsoft Entra ID (formerly Azure AD) including user authentication, troubleshooting sign-in issues, error codes, and integration scenarios. - Familiarity with core Windows OS concepts, network fundamentals, and DNS operations for troubleshooting. (Note: The job description provided is a summarized version of the original content and has been rephrased for clarity and coherence.),

Edelman's continued evolution as the leading communications consultancy requires a paramount focus on product development (technology and services) that leverages data and AI to transform its own and its clients" businesses. To achieve this vision, Edelman is establishing a critical new AI-driven division consisting of four primary departments, each with specific roles and responsibilities in the development, delivery, and deployment of AI and data solutions across Edelman and the communications industry. As an AI Transformation Lead, you will play a key role in supporting our internal business groups through AI transformation to enhance how Edelman delivers value to our trusted clients. Responsibilities: - Provide dedicated, daily change leadership and assistance to the AI Build consulting team and dedicated business leads. - Develop the overall Organizational Change Management strategy and detailed plan for the full lifecycle of technology implementation, process change, and upskilling utilizing new tooling and capabilities. - Facilitate collaboration between AI Build team leads and their business lead counterparts post AI build delivery for all change management activities. - Utilize proven change management methods, tools, and techniques to drive the transformation efforts of the AI Build team. - Develop and deploy OCM activities as needed, including drafting communication materials, creating and delivering policy and training materials, and implementing workforce transition plans and readiness surveys. - Troubleshoot and problem-solve effectively to meet objectives. - Engage stakeholders, especially business group leadership, to support and mitigate departmental resistance. - Identify high-impact process change areas early and clarify them to impacted business group stakeholders. - Lead communications planning and development activities at corporate, project team, and local levels, providing guidance to business group leadership and SMEs delivering communications across the Edelman network. - Assist in training planning, development, and delivery, collaborating with the AI Build group, business group stakeholders, and AI GTM enablement functions. - Support Value Realization activities to leverage business benefits effectively as a key change lever to drive optimal adoption. Basic Qualifications: - Bachelor's Degree in a related field of study (e.g., business, management, human resources, instructional design, organizational behavior, or psychology) or equivalent experience. - Minimum of 8 years of experience in change management roles with a focus on large-scale implementations. Preferred Qualifications: - Proven track record of leading change management initiatives, especially in complex organizational settings, preferably within the communications or AI industries. - Strong facilitation skills to support collaboration between the AI Build team and business group counterparts. - Experience in planning, developing, and delivering training programs for internal teams and senior leadership stakeholders. - Master's Degree in a related field of study (e.g., business, management, human resources, instructional design, organizational behavior, or psychology) or equivalent experience. - Project Management support and Work Plan development experience. - Background in risk and issue management. Why join us - Impactful Work: Play a key role in transforming the workflows of the leading PR/communications firm globally. - Collaborative Environment: Work with a diverse and talented team, driving innovation across multiple disciplines. - Professional Growth: Opportunities for continuous learning and development in the rapidly evolving field of AI.,

Are you passionate about AI and eager to transform the IT landscape Join our dynamic Cloud & AI technical team as we lead the charge in AI transformation! As trusted technical advisors, we help customers modernize their infrastructure, optimize operations, and drive innovation with Cloud & AI's cutting-edge AI capabilities. Whether it's migrating and modernizing estates to be AI-ready, accelerating innovation with AI agents and platforms, empowering development teams with AI, or unifying and modernizing data estates, we help customers build technology solutions to achieve their business needs. At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales teamone that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organizationit's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. If you're ready to make a significant impact and drive AI transformation, we invite you to join us and be part of this exciting journey! Responsibilities Requirement: Anticipates customer needs and issues through data gathering. Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers. Ensures technical wins for core technologies by independently driving technical discussions with customers. Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge. Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings. Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies. Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development. Technical Communication: The ability to adapt communications around different technologies, products, and services to the audience's level of understanding. Demonstrating Microsoft Solution Capabilities: Demonstrating the capabilities of Microsoft solutions effectively to showcase their value to customers. Applying technical architectures to client scenarios, illustrating how Microsoft technology can address their unique challenges, and collaborating with partners in sell-with scenarios to leverage the partner ecosystem. Building Stakeholder Relationships: Building and nurturing strong, long-term relationships with clients and stakeholders to foster trust and enhance customer satisfaction. Scale Customer Engagements Ensures technical wins for core technologies by independently driving technical discussions with customers. Improves customer interactions through feedback and observation. Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers. Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers on assigned technology set. Anticipates customer needs and issues through data gathering. Responsibility: Consumes and leverages readiness materials to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Build Strategy Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development. Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies. Tailors Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape. Leverage Partner Ecosystem Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge. Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings. Solution Design and Proof Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales). Demonstrates and oversees demonstrations (e.g., architectural design sessions, proof of concept [POC] sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove product capabilities and integration into customer environment. Presents and applies reference architectures to partners or customers for their technology sets. Qualifications Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical pre-sales or technical consulting experience OR 3+ years technical pre-sales or technical consulting experience OR equivalent experience. Additional or preferred qualifications 4+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience. 2+ years experience with cloud and hybrid, or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. Drive technical sales by using technical demos, proofs of concept, and technical architecture accelerators to influence solution design and enable deployments. Lead architecture sessions and technical workshops to accelerate Azure adoption. Build trusted relationships with platforms leads to co-design secure, scalable solutions. Resolve technical blockers by collaborating with engineering and sharing customer insights. Deep technical (Level 200-400) or architectural knowledge of at least 2 of the following areas: - Database administration (preferably with SQL, including Azure SQL) - performance tuning and optimization, troubleshooting, high availability/disaster recovery, security. - Database development (preferably with SQL, including Azure SQL) - designing and building database solutions (tables/stored procedures/forms/queries/etc.). - Advanced data analytics - designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, HD Insights, Azure Synapse Analytics, Azure Stream Analytics, Azure Machine Learning Service, R server. - Azure SQL DB, Azure Cosmos DB, Azure MySQL/PostgreSQL/MariaDB.,