Technical Support Engineer (Tamil & Malayalam)

Position Title: Technical Support Engineer (Tamil & Malayalam)

Experience: 0-2 years

Location: Noida

Position Type: Full Time

** Candidates should be fluent in Tamil & Malayalam and willing to work in rotational shift **

Job DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• Responsible to merchant’s support queries
• Support on email / phone calls / google meets to give clients quick answers
• Online meeting with merchants to diagnose the software issues
• Providing product tech demonstration to the merchants
• Installing and configuring merchant’s POS device
• Merchant On-boarding, product online training.
• Ability to work in 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology
• Proven work experience of 0-2 yrs as an application support / technical support role
• Ability to solve complex application/software issues
• Excellent interpersonal skills
• Good written and verbal communication skill

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance

Work Location: In person